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GLOBAL OPERATIONS MANAGER LOCATION: Bogotá, Colombia EXPECTED STARTING DATE: November 2017 DEADLINE: Applications will be reviewed on a rolling basis
About Us Instiglio is an international development consultancy that empowers social and public leaders to improve the impact of social programs in developing countries by leveraging the power of Results-Based Financing. We have worked on topics as diverse as girls’ education in India, workforce development in Morocco, and diabetes prevention in Mexico. At the center of our efforts is the pioneering of new Results-Based Financing instruments such as Impact Bonds and Performance-based Contracts. Instiglio was the first to bring Impact Bonds to developing countries and has designed performance-based grants worth in excess of 300 million Dollars. We hold ourselves to the same rigorous evidence-based standards as the social programs that we support. We leverage our impact by continuously innovating on the design of our instruments and openly share our hard-won insights with the international development community. By tying funding to results, we believe that we can unlock the potential of social programs and help millions of people escape poverty. Over the past five years, we have structured over 25 RBF transactions in twelve Latin American, African, and South Asian countries. Instiglio is a trusted advisor of many developing country governments, multilateral organizations such as the World Bank, bilateral organizations such as DFID, impact investors, and social enterprises. We are headquartered in Bogotá, Colombia, and have a growing presence in Africa, the US, and Peru. Please visit the Instiglio website for more information about us. The Role As Global Operations Manager, you will be an integral part of Instiglio’s leadership team and will significantly contribute to the organization’s strategy. You will lead all aspects of our global operations, strengthening our operational strategies and practices to support and manage our growth. You will enable Instiglio to meet the growing demand for its services across the developing world, with the aim of doubling its revenue on a yearly basis while preserving the quality of our services. The Global Operations Manager will report directly to the Managing Partner and will manage a team of at least 4 full-time Operations staff. As we expand globally, the operations team will grow. The Global Operations Manager will autonomously lead the following work streams: •
Global operations strategy to support our growth in Latin America and Africa. Develop operational strategies that support our objectives in a variety of markets. Strategies will answer questions such as: How do we recruit, grow, and build teams in different markets? How do we increase visibility for a new segment of clients? How do we execute a market entry from an operational perspective? How should our cost base and staff structure adjust to respond to different client needs? The Global Operations Manager will proactively design, plan and oversee these strategies.
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Ensure Instiglio is a rewarding place to work. Instiglio prides itself on being a rewarding and fun place to work and develop professionally. As we grow, we do not only want to scale but also strengthen those aspects of our organizational culture that have made us successful and address those Instiglio, Inc. www.instiglio.org
aspects that constrain us. The Global Operations Manager will take on the challenge of moving Instiglio from a sprinting start-up to a marathon running organization without losing our dynamic and entrepreneurial environment. •
Build and grow a global team of exceptional development practitioners and advisors. The Global Operations Manager will oversee recruiting, hiring, development of staff training curriculum, and talent management. Our people are our greatest asset. A large part of the Global Operations Manager’s role will be to ensure that our teams are motivated and high-performing.
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Monitor and safeguard the organization’s financial health. The Global Operations Manager will oversee financial management and ensure that all internal and external financial transactions are executed accurately and on time. She will also regularly revise our financial parameters (salaries, per diems, cost structure, etc.) to ensure we remain competitive. She will also drive margins throughout the entire operations by taking innovative and mission-aligned efficiency measures (services, people, location, etc.).
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Ensure Instiglio is run like a world-class organization. As we grow, we want to stay lean and agile while ensuring that we have the policies, systems and practices to support teams in efficiently delivering impact across offices in Latin America, Africa, and the US. The Global Operations Manager will lead this process, with a focus on strengthening the quality of our impact, our culture and the connectedness of the teams even as we expand our work globally.
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Ensure smooth operations in different contexts. Lead the operations team to provide effective and timely day-to-day operational services across all offices. This includes understanding and responding to the different contexts where we work, in terms of talent management, financial structure, marketing strategy, administrative support, and local compliance.
You We are building a team of resourceful doers that are driven by our vision, curious about the world, and dedicated to a life of learning. As we grow, we expect to face numerous challenges in our operations. Our Global Operations Manager will have a proven track record of thriving on these types of challenges. We understand it is difficult to find someone who fulfills all our requirements but our ideal candidate must demonstrate their enthusiasm for operations, and an ability to learn as well as a willingness to adapt to the challenges the role poses. An Ideal candidate will possess: • • • • • • • • • •
8+ years of experience. Relevant experiences in operational roles in fast-growing, well-run global organizations. Experience in small to medium size organizations and consultancies is a strong plus. Strong track-record in and passion for driving operational excellence. Experience in organizational management, talent management, recruitment, corporate finance, and change management. Knowledge of the international development sector and of our clients and deeply passionate about addressing the most pressing issues in international development. Proven ability to lead multicultural teams in a fast-moving environment. Exceptional strategic thinker. Ability to develop and sequence effective strategies in a structured and data-driven manner. Outstanding manager. Ability to consistently deliver excellent results on time with well-planned and detailed-oriented execution. Strong people skills. Ability to mobilize people, inspire change, to communicate clearly and tactfully, and handle people decisions with nuance and discretion. Rapid learner. Ability to quickly grasp and build technical know-how in a new field. Fundraising experience is a plus. Fluency in English. Spanish and French are a plus.
Instiglio, Inc. www.instiglio.org
How to apply Please fill in the form to complete your application. Applications are rolling and considered as they are submitted. Please note, only candidates selected for an interview will be contacted.
Instiglio, Inc. www.instiglio.org
