2016 Planetree Conference Book.pdf [PDF]

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Oct 31, 2016 - W W W . P L A N E T R E E . O R G 3 ... (OS and Android) from the stores. Start networking and accessing ... “Moving Mountains: A Call to Action”. ~ Jenny LaBaw, CrossFit .... A Little Thanks Goes A Long Way… Location: 6th ...
Welcome On behalf of our Planetree team we are pleased to welcome you to Chicago for the 2016 Planetree International Conference on Patient-Centered Care. We thank you for sharing your expertise, enthusiasm and generosity of spirit, and wish everyone an extraordinary experience here in Chicago. Karen Andazola

Senior Field Operations Specialist Planetree Global Headquarters [email protected]

Lorena Bedoya

Field Operations Specialist Planetree Global Headquarters [email protected]

Carla Behr

Quality, Accreditation and Surveillance Manager Planetree Brazil [email protected]

Kathy Benedetto

Finance Planetree Global Headquarters [email protected]

Marita Nabben-Bossers Director Planetree Netherlands [email protected]

Marie-Michèle Brodeur

Consultation Services Specialist Planetree Quebec Network [email protected]

Randy Carter

Senior Vice President Planetree Global Headquarters [email protected]

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Diego Cevallos

Director of Communications Planetree América Latina [email protected]

Christy Davies

Designation Coordinator Planetree Global Headquarters [email protected]

Rita de Cassia Grotto

Manager of Customer Service of the Israel Institute of Education and Research Planetree Brazil [email protected]

Cathy Desautels

Planetree Experience Advisor Planetree Global Headquarters [email protected]

Lisa A. Donnarumma

Chief Creative Officer Planetree Global Headquarters [email protected]

Lucie Dumas

President and CEO Planetree Quebec Network ldumas@[email protected]

Susan Frampton

President Planetree Global Headquarters [email protected]

Claudia Garcia

Executive Director - Care Practice, Quality and Safety Planetree Brazil [email protected]

Sara Guastello

Director of Knowledge Management Planetree Global Headquarters [email protected]

Jill Harrison

Planetree Experience Advisor Planetree Global Headquarters [email protected]

Juliana Hissamura

Analyst Planetree Brazil [email protected]

Karin Jay

Dominique Paquette

Consultation Services Specialist Planetree Quebec Network [email protected]

Francois Pellerin

Consultation Services Specialist Planetree Quebec Network [email protected]

Maria Lucia Teixeira Ramos

Assessor Instituto Israelita de Consultoria e Gestão Planetree Brazil [email protected]

Senior Director of International Business Development Planetree Global Headquarters [email protected]

Marcel Snjiders

Cindy Jecusco

Anne Snjiders

International Relations and Contract Management Planetree Global Headquarters [email protected]

Jim Kinsey

Director Planetree Member Experience Planetree Global Headquarters [email protected]

Bernie Liston

Program Manager Planetree Global Headquarters [email protected]

Alan Manning

Executive Vice President Planetree Global Headquarters [email protected]

Louis Ter Meer

Director of Innovation and Development Planetree América Latina [email protected]

Marij Naardling

Consultant and Trainer Planetree Netherlands [email protected]

Board Member Planetree Netherlands [email protected]

Services and Consultant Planetree Nethelands [email protected]

Cristina Soroceanu

Operation Director Planetree Quebec Network [email protected]

Etel Veringa

General Director Planetree América Latina [email protected]

Tracy Walsh

Planetree Experience Advisor Planetree Global Headquarters [email protected]

Dorothea Wild

President Planetree Germany [email protected]

Catherine Wilhelmy

Communication Planetree Quebec Network [email protected] W W W . P L A N E T R E E . O R G

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#Planetree16

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Wi-Fi

Network: Planetree Password: NYP

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Educational Credits Educational credits for attending sessions are available through the California Board of Nursing and Charlotte AHEC Accreditation Statement

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Carolinas HealthCare System/Charlotte AHEC and Planetree. Carolinas HealthCare System/ Charlotte AHEC is accredited by the ACCME to provide continuing medical education for physicians.

Credit Statement

Carolinas HealthCare System/Charlotte AHEC designates this Live Activity for a maximum of 13.0 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Provider approved by The California Board of Registered Nursing, Provider Number: CEP 13991 Possible CEU credits for nurses: 18.75

This program is Approved by the National Association of Social Workers (Approval # 886713368-8070) for 14.5 continuing education contact hours.”

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Planetree

Giveaway! 1. Visit each participating exhibitor in the Innovation Town Hall, 5th Floor - Exhibit Hall 2. Collect a raffle ticket at each booth 3. Complete your portion of the ticket and place it in the raffle bin at registration by Tuesday, November 1st at 3PM 4. Winners will be announced at the Sponsor Appreciation Reception, 5:00 PM in the Innovation Town Hall in the Tarkett Booth

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Innovation Town Hall Hours Monday, October 31st 7:45 AM – 6:15 PM Tuesday, November 1st 7:45 AM – 5:30 PM

Keynotes Include • Jenny LaBaw – Moving Mountains Together: A Call To Action

• Danielle Cosgrove – Conscious Coupling: Co-ordinated Healthcare Is Not A Coincidence

• Dr. Vikram Patel – Mental Health for all by Involving all

• Alex Sheen – because I said I would

• Dr. David Agus – The Lucky Years

• A Conversation with the Chief Experience Officer – An interactive panel session that includes participation from the audience • Nancy E. Frates – A Family’s Journey of Love, Inspiration and Historic Global Movement

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• KEYNOTE • M O N D A Y , O C T O B E R 3 1 st KEYNOTE

“Moving Mountains: A Call to Action” ~ Jenny LaBaw, CrossFit Games Competitor and Fitness Coach. She also lives with Epilepsy.

• KEYNOTE • M O N D A Y , O C T O B E R 3 1 st

~ Danielle Cosgrove, e Patient Scholar and Human Rights Advocate. She also lives with Chronic Pain.

KEYNOTE

“At the end of the day, no one deserves to be or to feel invisible. We are all in this together, and we are all fighting like hell so that we may move from stigma to strength for support.”

• KEYNOTE • T U E S D A Y , N O V E M B E R 1 ST KEYNOTE

“If you should speak to anyone affected by a mental illness, the chances are that you will hear stories of hidden suffering, shame, and discrimination in nearly every sector” ~ Dr. Vikram Patel, Professor and Psychiatrist

~ Alex Sheen, Founder, social movement “because I said I would”

T U E S D A Y , N O V E M B E R 1 ST • K E Y N O T E • KEYNOTE

“ We make and keep promises to end suffering, establish peace and build happiness. Our mission is to strengthen humanity’s will”

K E Y N O T E • W E D N E S D A Y , N O V E M B E R 2 ND • K E Y N O T E

“There’s no question that the mind-body connection is real, even if we can’t quantify it. Hope is one of the greatest weapons we have to fight disease.” ~ Dr. David Agus, One of the world’s leading cancer doctors and pioneering biomedical researchers

Creator of the Ice Bucket Challenge

• W E D N E S D A Y , N O V E M B E R 2 ND

• KEYNOTE ~ Nancy E. Frates, Mother, ALS Advocate and

KEYNOTE

“If you ever come across a situation that you see as so unacceptable, I want you to dig down as deep as you can and find your best “Mother Bear” and go after it.”

GENERAL SESSION • WEDNESDAY, NOVEMBER 2 ND • GENERAL SESSION

Lisa Allen, Ph.D.

Rick Evans

A Conversation with the Chief Experience Officer In this interactive 60-minute panel discussion we’ll hear from Chief Experience Officers from several leading healthcare systems in the US as they address practical challenges in defining, executing and measuring proven strategies to optimize meaningful patient and family involvement.

Lynn Skoczelas

Todd Dunn

Maria Hale

PANEL MEMBERS: Lisa Allen, Ph.D., Chief Patient Experience Officer – Johns Hopkins Medicine Rick Evans, Senior Vice President and Chief Experience Officer – New York-Presbyterian Todd Dunn, Director of Innovation – Intermountain Healthcare Lynn Skoczelas, Chief Experience Officer – Sharp HealthCare Host: Maria Hale, Vice President, Patient Advocacy and Service Excellence - Northern Westchester Hospital

#Planetree16 MONDAY, OCTOBER 31st REGISTRATION

York Presbyterian Hospital-Westchester Division (.5 CME Credits )

CONTINENTAL BREAKFAST

STAFF ENGAGEMENT TRACK Fauquier Health Retreat: Empowering Employees to Reimagine What Is Possible Location: 6th Floor- Indiana, Iowa, Michigan, MI Presenter(s): Claudia Dornin, MBA, SPHR, Organizational Development Program Manager; Amy Powers, MSN, RNC, Planetree Program Manager – Fauquier Health (.5 CEU Credits)

7:30 AM -4:00 PM Location: 7th Floor

7:45 AM – 9:00 AM Location: 5th Floor – Exhibit Hall

INNOVATION TOWN HALL

7:45 AM – 6:15 PM Location: 5th Floor – Exhibit Hall

WELCOME AND INTRODUCTION TO CLINICIAN TRACK

8:00 AM – 8:30 AM Location: 6th Floor – Great America Presenter(s): Steven Horowitz MD, Medical Director, Planetree and Cardiac Care Services-Stamford Hospital

BREAKOUT SESSION SESSION ONE 9:00 AM – 9:30 AM

INNOVATION TRACK University of Chicago: Center for Care and Discovery Inpatient Unit Build-out Location: 5th Floor - Denver, Houston, Kansas City Presenter(s): Robert F. Sharrow, AIA, ACHA, EDAC – Albert Kahn Associates, Inc. (.5 CEU Credits) CLINICIAN TRACK Planetree 101 for Rotating Clinicians, Residents and Medical Students Location: 6th Floor - Great America Presenter(s): Maria De Pena-Nowak, MD Clinical Assistant Professor of Psychiatry – Weill Cornell Medicine New 16

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PATIENT VOICE TRACK Engaging through Stories and Perspectives: Patient and Family Experience Partners Location: 6th Floor- Lincolnshire Presenter(s): Kim Brown, Assistant Director, Patient Experience; Stephanie Guiler, Project Manager, Patient Experience – Florida Hospital (.5 CEU Credits) EXPERIENTIAL SESSION Frontline Staff - Overwhelmed and Overworked Location: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s): Terri Bolotin, M.Div; MS OD; Director of Spiritual Care; Nancy Scercy, MHA, BSN, RN, NE-BC, Nurse Manager – Carolinas Medical Center – Mercy (.5 CEU Credits)

#Planetree16 MONDAY, OCTOBER 31st NURSING AND QUALITY TRACK Implementing a Care Partner Program: The Epitome of Family Engagement Location: 7th Floor - Salon II, III Presenter(s): – Cathy Desautels, RN, Senior Experience Advisor – Planetree (.5 CEU Credits) Five Common Reasons People Don’t Lead Location: 7th Floor - Salon I Presenter(s): Jim Kinsey, Director of Member Experience – Planetree (.5 CEU Credits) Conducting a Health Literacy Assessment Location: 6th Floor -Northwestern, Ohio, Purdue, WI Presenter(s): Heidi Solheim, Director of Community Relations – Waverly Health Center (.5 CEU Credits)

BREAKOUT SESSION SESSION TWO 9:45 AM – 10:15 AM

INNOVATION TRACK Reducing Stress in a Hospital Setting: Best Practices for Employees and Patients Location: 5th Floor - Denver, Houston, Kansas City Presenter(s): Jim Porter, President of Stress Stop (.5 CEU Credits)

CLINICIAN TRACK Physician Planetree Project: What Matters to Me Location: 6th Floor - Great America Presenter(s): Dr. Karen Hansberger, Sr VP Medical Affairs, MD; Robiely Kumalae RN, Nurse Manager Med/Surg; Laura Vilchez, Coordinator of Customer Loyalty & Organizational Performance – White Memorial Medical Center (.5 CME Credits ) STAFF ENGAGEMENT TRACK A Little Thanks Goes A Long Way… Location: 6th Floor- Indiana, Iowa, Michigan, MI Presenter(s): Anne Beauchamp, CEO; Melissa Delaney, Head of rehabilitation / Planetree Coordinator – Villa Medica Rehabilitation Hospital (.5 CEU Credits) PATIENT VOICE TRACK Having Their Own Patient and Family Experience Location: 6th Floor- Lincolnshire Presenter(s): Rebecca White, RN, Patient Family Member; Margaret (Maggie) Lampe, Assistant Director for Guest Services – Texas Children’s Hospital (.5 CEU Credits) Patient Experience Initiatives at Payne Whitney Manhattan Location: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s): Christopher Major, DAT, LCAT, ATR-BC, MBT-CP, Psychosocial Therapist – New York Presbyterian Payne Whitney Clinic (.5 CEU Credits)

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#Planetree16 MONDAY, OCTOBER 31st NURSING AND QUALITY TRACK Staff Engagement in Patient Safety Location: 7th Floor - Salon II, III Presenter(s):Patricia Magdaluyo, MSN, RN, AGCNS-BC, OCN– Sharp Memorial Hospital (.5 CEU Credits) Spiritual Care Best Practice Location: 7th Floor - Salon I Presenter(s):Donald Dahlheimer, M.Div., LCSW, LMFT; Curt Baxter, BA, M.Div., THM, D.Min. – Elmhurst Hospital (.5 CEU Credits) Top Five Factors for Critical Access Hospital Success Location: 6th Floor -Northwestern, Ohio, Purdue, WI Presenter(s): Michael Killian, Project Executive – Hammes Company (.5 CEU Credits)

BREAKOUT SESSION SESSION THREE 10:30 AM - 11:00 AM

INNOVATION TRACK Creating an Interconnected Ambulatory Environment: Implementing Innovative CostEffective Patient-Centered Design Location: 5th Floor - Denver, Houston, Kansas City Presenter(s): Tracy Caisse, AIA, Associate, Healthcare Architect; Karrie Frasca-Beaulieu, IIDA, Senior Associate, Healthcare Interior Designer – The S/L/ A/M Collaborative; Michael Smeriglio, Executive Director of Facilities Management and Construction – Stamford Hospital (.5 CEU Credits) 18

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CLINICIAN TRACK Physician Self-Awareness and its Impact on the Therapeutic and Collegial Relationships: Reflections and Interventions Location: 6th Floor - Great America Presenter(s): Andreas Anastasiou, Ph.D. Associate Professor; George Samoutis, MD, Ph.D. Associate Professor; Alice Araujo, Ph.D. Associate Professor – University of Nicosia, Cyprus, International Institute for Compassionate Care (.5 CME Credits) STAFF ENGAGEMENT TRACK Engagement, Enhancement, and Empowerment: Three Engines for Patient-Centered Momentum Location: 6th Floor- Indiana, Iowa, Michigan, MI Presenter(s): LaTrisha Lowery-Johnson, MS, Patient Experience Coordinator – Carolinas HealthCare System (.5 CEU Credits) PATIENT VOICE TRACK Putting Patients To Work: Effectively Engaging Patients and Families in the Hospital and Healthcare Organization Experience Location: 6th Floor- Lincolnshire Presenter(s): Betsy M. Cohen, C.R.C., L.R.C., C.C.M., A.B.D.A., Author, Illness To Wellness: Reclaiming Your Life After A Medical Crisis (.5 CEU Credits) The Benefits of the EmpatheticsPlanetree Partnership Location: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s): Janeen McCormick, BSN, RN, Director of Business Development – Empathetics, Inc.; Randy Carter, Senior Vice President – Planetree (.5 CEU Credits)

#Planetree16 MONDAY, OCTOBER 31st NURSING AND QUALITY TRACK Human Connections through Team Communications in an ICU Location: 7th Floor - Salon II, III Presenter(s): Kimber Bonner, RN, MSN, Director Intensive Care and Neurotrauma – CHI Health Good Samaritan (.5 CEU Credits) The Quiet at Night Outcomes Accelerator Location: 7th Floor - Salon I Presenter(s): Sara Guastello, Director of Knowledge Management – Planetree; Laura Murphy, BS, LMT, RT(T), Planetree Services Supervisor – Griffin Hospital (.5 CEU Credits) Getting Everyone to Yes: Open Medical Record for Patient Engagement Location: 6th Floor -Northwestern, Ohio, Purdue, WI Presenter(s): Caroline Etland, PhD, RN, Director of Education Research and Professional Practice– Sharp Chula Vista Medical Center (.5 CEU Credits)

BREAKOUT SESSION SESSION FOUR 11:15 AM - 11:45 AM

INNOVATION TRACK Healthy Environments for Autism (60 minute session) Location: 5th Floor - Denver, Houston, Kansas City Presenter(s): Jaques Black, AIA, President -- daSILVA Architects; Catherine Lord, PhD, Professor of Psychology in Psychiatry and founding Director of the Center for Autism and the Developing Brain (CADB)

(1 CEU Credits) CLINICIAN TRACK Enhancing Physician Engagement through Compassion Education Location: 6th Floor - Great America Presenter(s): Joseph J. Abularrage, MD, Chair of Pediatrics, NewYork-Presbyterian/Queens (.5 CME Credits) STAFF ENGAGEMENT TRACK Keeping Employees Engaged by Making Clear the Vision Location: 6th Floor- Indiana, Iowa, Michigan, MI Presenter(s): Margaret Rogan, RD Planetree Coordinator – Department of Veterans Affairs Medical Center, Northport, NY (.5 CEU Credits) PATIENT VOICE TRACK A Healing Story of Joe’s Last Year on Earth Location: 6th Floor- Lincolnshire Presenter(s): Barbara Huelat, AAHID, FASID, EDAC, Principal, Huelat Davis (.5 CEU Credits) EXPERIENTIAL SESSION Healing Circles: Creating a Safe, Intimate Space that Helps Contribute to the Healing Process Location: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s): Joanie Robidoux, Planetree Coordinator – Donald Berman Maimonides Jewish Eldercare Centre (.5 CEU Credits)

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#Planetree16 MONDAY, OCTOBER 31st NURSING AND QUALITY TRACK Teaching Patients and Families: “The Real Deal” An Instructional Simulation Location: 7th Floor - Salon II, III Presenter(s): Ms. Wayne Neal, MAT, BSN, RN-BC, FCN; Darcel Jackson, Parent; TjaMeika Davenport, Parent – Children’s National (.5 CEU Credits) Advance Care Planning: Honoring Healthcare Choices Location: 7th Floor - Salon I Presenter(s): Daun Barrett, RN, Director Community Outreach & Parish Nursing; Diane Betkoski MS RD LNHA, Director of Planetree Program and Services – Griffin Hospital (.5 CEU Credits) Beyond Designation – The Next Level of Achievement for High Performing Organizations Location: 6th Floor -Northwestern, Ohio, Purdue, WI Presenter(s): Sara Guastello, Director of Knowledge Management – Planetree (.5 CEU Credits)

NETWORKING LUNCH AT INNOVATION TOWN HALL

11:45 AM - 1:15 PM Location: 5th Floor – Exhibit Hall

LUNCH AND LEARN SESSION 12:15 PM - 1:00 PM

Healthy Environments for Autism (cont’d.) Location: 5th Floor - Denver, Houston, Kansas City Presenter(s): Jaques Black, AIA, President -- daSILVA Architects; Catherine Lord, PhD, Professor of 20

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Psychology in Psychiatry and founding Director of the Center for Autism and the Developing Brain (CADB) Planetree 101 Location: 6th Floor- Indiana, Iowa, Michigan, MI Presenter(s): Alan Manning, Executive Vice President, Planetree (.75 CEU Credits) Picture This… Location: 6th Floor- Northwestern, Ohio, Purdue, WI Presenter(s): Doreen Birdsell, Professional World Renown Photographer, Doreen Birdsell Studios (.75 CEU Credits)

BREAKOUT SESSION SESSION FIVE 1:15PM -1:45 PM

INNOVATION TRACK The New Frontier of Medicine Begins Here Location: 5th Floor - Denver, Houston, Kansas City Presenter(s):David W. Nations Sr. Certified Trainer, State Director Missouri / Illinois -MedXPrime (.5 CEU Credits) CLINICIAN TRACK Decreasing CHF/ COPD Readmissions: It is Possible? Location: 6th Floor - Great America Presenter(s):Patricia Degennaro, RN, Nursing Director of the Infusion Center/ Wellness Clinic; Frederick A. Browne, MD, Vice President of Medical Affairs; Infusion Center/Wellness Clinic Medical Director; Linda Stochmal RN Infusion Center/Wellness Clinic – Griffin Hospital (.5 CME Credits)

#Planetree16 MONDAY, OCTOBER 31st Active Patient Engagement: Patient Financial Treatment to Match Your Quality Care Location: 6th Floor - Indiana, Iowa, Michigan, MI Presenter(s): John M. Kunysz, Jr., MBA, CPA, FACHE - IntelliHARTx, LLC (.5 CEU Credits)

EXPERIENTIAL SESSION “Why Do You Do it Like That?” Successfully Navigating Three Generations in the Workforce Location: 7th Floor - Salon I Presenter(s): Alan Manning, Executive Vice President, Planetree (.5 CEU Credits)

PATIENT VOICE TRACK Change Led by Consumers: The iCARE Experience Location: 6th Floor- Lincolnshire Presenter(s): Sue Hawes , FACN, Senior Director Innovation, Change and Redesign Excellence (iCARE); Brian Amos Patient Experience Improvement Officer; Tania Hobson, Executive Director Allied Health – Children’s Health Queensland Hospital and Health Service (.5 CEU Credits)

Self-Managed Teams to Improve Quality of Care Location: 6th Floor -Northwestern, Ohio, Purdue, WI Presenter(s): Marita Bossers-Nabben, Director – Planetree Netherlands; Jan Helmond, Director FWG/Progressional People (.5 CEU Credits)

BREAKOUT SESSION SESSION SIX 2:00 PM – 2:30 PM

Who is Really the “Boss” in a Healthcare Organization for Disabled People? Location: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s): Ernst van Drumpt, CEO – Elver (.5 CEU Credits) NURSING AND QUALITY TRACK The Down and DiRTy on Preparing Patients for Hospital Discharge Location: 7th Floor - Salon II, III Presenter(s): Verna Sitzer, PhD, RN, CNS; Manager Nursing Innovation and Performance Excellence; Dan Marinelli, BSN, RN, CMSRN, ONC; Clinical Lead; Mykal Fernandez, BSN, RN, OCN; Advanced Clinician – Sharp Memorial Hospital (.5 CEU Credits)

INNOVATION TRACK The Next Transformation: A Patient-Centric, Value-Based HealthCare Model Location: 5th Floor - Denver, Houston, Kansas City Presenter(s) Cindy Murphy, Vice President, Healthcare Strategy and Performance Excellence - Accumen (.5 CEU Credits)

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#Planetree16 MONDAY, OCTOBER 31st CLINICIAN TRACK Nutrigenomics, Epigenetics and the Future of Integrative Medicine (60 minute session) Location: 6th Floor - Great America Presenter(s): Steven Horowitz, MD, Medical Director, Planetree and Integrative Cardiology – Stamford Hospital (1 CME Credits)

NURSING AND QUALITY TRACK National University Virtual Nurse Managed Clinic Location: 7th Floor - Salon II, III Presenter(s): Gloria J. McNeal, PhD, MSN, ACNS-BC, FAAN, Dean School of Health and Human Services – National University (.5 CEU Credits)

STAFF ENGAGEMENT TRACK Management Overnight Program: Through the Eyes of the Patient Location: 6th Floor- Indiana, Iowa, Michigan, MI Presenter(s): Darol Bates, BA, MA, Director, Patient Relations and Advocacy; Maria Hale, MBA, Vice President, Office of Patient and Family Advocacy – Northern Westchester Hospital (.5 CEU Credits)

Cultural Competency for Health Care Providers: Strengthening Patient Centered Care Location: 7th Floor - Salon I Presenter(s): Robert DeLauro, MSW, ACSW Labor Management Consultant – Labor Management Project (.5 CEU Credits)

PATIENT VOICE TRACK From Patient to Advocate Location: 6th Floor- Lincolnshire Presenter(s): Joanne Muzzey, RN, MHA, Director of Patient Advocacy and Planetree; Carol Raimondi, RN, Co-Chair Elmhurst Hospital Patient Family Advisory Council – Elmhurst Hospital (.5 CEU Credits) Humanizing the Data: The Story Behind the Numbers Location: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s): Cara Hitt, Planetree Coordinator – Kadlec Regional Medical Center (.5 CEU Credits)

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Implementation of Bedside Report: The Epitome of Communication Location: 6th Floor -Northwestern, Ohio, Purdue, WI Presenter(s): Barbara Clark MSN, RN, NEBC, Nurse Manager – Carolinas Medical Center-Mercy (.5 CEU Credits)

BREAKOUT SESSION SESSION SEVEN 2:45 PM -3:15 PM

INNOVATION TRACK The New Paradigm in Healthcare Location: 5th Floor - Denver, Houston, Kansas City Presenter(s): Cynthia Poag Hubbell, Director of Healthcare Strategy & Development North America -Tarkett (.5 CEU Credits)

#Planetree16 MONDAY, OCTOBER 31st CLINICIAN TRACK Nutrigenomics, Epigenetics and the Future of Integrative Medicine (cont’d) Location: 6th Floor - Great America Presenter(s): Steven Horowitz, MD, Medical Director, Planetree and Integrative Cardiology – Stamford Hospital STAFF ENGAGEMENT TRACK Creating a High Impact Physician Group Location: 6th Floor- Indiana, Iowa, Michigan, MI Presenter(s): Ilkay Baylam, PMP, MBA, Manager, Patient Centered Care – Anadolu Medical Center (.5 CEU Credits) PATIENT VOICE TRACK The Coronado Get-Away Location: 6th Floor- Lincolnshire Presenter(s): Nicole D’angelo, Wellness Coordinator; Jennifer Cordova, OTR/L, HLC/Rehab Manager – Sharp Coronado Hospital (.5 CEU Credits) Enriching Life’s Journey Location: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s): Shelley Shillington, BPE, Director of Operations and Planetree Coordinator; Cindy Donovan, BN Rn, MSA, CEO – Loch Lomond Villa (.5 CEU Credits) NURSING AND QUALITY TRACK Coordinating Across the Care Continuum by Managing Post Discharge Transitions at Home Location: 7th Floor - Salon II, III Presenter(s): Rozina Khimani, RN, RM, BScN, MScN, Nurse Manager; Huma Naz, MD, MBA, Business Manager – Aga Khan University Hospital (.5 CEU Credits)

Homeward Bound: Reducing Re-Admission Rates Location: 7th Floor - Salon I Presenter(s): Mary Cruz, Community and Multicultural Relations Manager, CPN – Sharp Chula Vista Medical Center (.5 CEU Credits) Social Workers as Patient Navigators: Evidence Based Practice Location: 6th Floor -Northwestern, Ohio, Purdue, WI Presenter(s): Dr. Susan Kosche Vallem, LISW, LPHA III, Board of Trustees Chair – Waverly Health Center (.5 CEU Credits)

BREAKOUT SESSION SESSION EIGHT 3:30 PM – 4:00 PM

INNOVATION TRACK Empowering Patients & Their Families with Easy to Use Patient and Visitor Information Location: 5th Floor - Denver, Houston, Kansas City Presenter(s): Angie Dickerson and Amy Schweer - Guest Communications Corporation (.5 CEU Credits) CLINICIAN TRACK AND EXPERIENTIAL SESSION Clinical Improv: Whose Line is it Anyway? (60 minute session) Location: 6th Floor - Great America Presenter(s): Nooshig Luz Salvador, MD, Palliative Care Program – Edward-Elmhurst Healthcare (1 CME Credits)

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#Planetree16 MONDAY, OCTOBER 31st STAFF ENGAGEMENT TRACK Measure the Performance of your Communications Location: 6th Floor- Indiana, Iowa, Michigan, MI Presenter(s): Catherine Wilhelmy, Consultation Services Specialist, Planetree Quebec – Planetree Quebec (.5 CEU Credits) PATIENT VOICE TRACK Defining Patient Engagement: My Lessons Location: 6th Floor- Lincolnshire Presenter(s): Kevin J. Fowler Kidney Health Initiative, Patient Family Partnership Council, Consultant – Kidney Health Initiative, Patient Family Partnership Council (.5 CEU Credits) Road to Recovery: The Transformation of Enloe Behavioral Health Location: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s): Elise Rowen-Debord, Manager, Patient Centered Care; Debbie Strukan, Nurse Manager, Enloe Behavioral Health; Jessica Graham, Marketing Assistant – Enloe Medical Center (.5 CEU Credits) NURSING AND QUALITY TRACK The Effects of Ageism on the Healthcare Experience Location: 7th Floor - Salon II, III Presenter(s): Jim Kinsey, Director of Member Experience – Planetree (.5 CEU Credits)

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Implementing the Planetree Model. What Drives the Process? Location: 7th Floor - Salon I Presenter(s): Christine Laerke Witzke, evaluation consultant – Center for Patient Experience and Evaluation, The Capital Region of Denmark (.5 CEU Credits) What’s In The Brown Box?: To Improve Your Quiet at Night Satisfaction Scores Location: 6th Floor -Northwestern, Ohio, Purdue, WI Presenter(s): Dr. Bonnie Haupt DNP, RN, CNL, CHSE, Clinical Nurse Leader – STX VAHCS (.5 CEU Credits)

BREAKOUT SESSION SESSION NINE 4:15 PM -4:45 PM

INNOVATION TRACK Using Healing Design to Rescue Children from Commercial Sex Trafficking Location: 5th Floor - Denver, Houston, Kansas City Presenter(s): Marc Schweitzer, Healthcare Architect / Patient Experience Specialist - Stafford King Wiese Architects (.5 CEU Credits) CLINICIAN TRACK AND EXPERIENTIAL SESSION Clinical Improv: Whose Line is it Anyway? (cont’d.) Location: 6th Floor - Great America Presenter(s): Nooshig Luz Salvador, MD, Palliative Care Program – Edward-Elmhurst Healthcare

#Planetree16 MONDAY, OCTOBER 31st

It’s Time to Make Patient Preferred Practices a Priority Location: 6th Floor- Lincolnshire Presenter(s): – Tracy Walsh, Experience Advisor – Planetree (.5 CEU Credits) Groenhuysen Planetree journey AND Centers of Excellence Location: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s): Martijn Kilsdonk, MHA, Manager, Medical and Paramedical Services– Groenhuysen (.5 CEU Credits) Making SENSE of Brain Health Location: 7th Floor - Salon II, III Presenter(s): Linda Sasser, Ph.D., Brain and Memory Health (.5 CEU Credits)

Connect the DOTTs (R): Informing Patient-Centered Design with Design Research Location: 6th Floor -Northwestern, Ohio, Purdue, WI Presenter(s): Alice Gittler, EDAC, LEED Green Associate; Esperanza C. Harper, EDAC, Six Sigma Green Belt; Nick Watkins, PhD. – BBH Design (.5 CEU Credits)

OPENING RECEPTION

4:45 PM - 6:15 PM Location: 5th Floor – Exhibit Hall

OPENING CEREMONY

6:30 PM - 6:45 PM Location: 7th Floor - Salon II, III

OPENING KEYNOTE 6:45 PM -7:45 PM

Beyond the Bedside Location: 7th Floor – Salon II, III Patient Speakers: Jenny LaBaw and Danielle Cosgrove (.75 CEU Credits) (.75 CME Credits)

KEYNOTE

STAFF ENGAGEMENT TRACK Three Ways to Improve Patient Experience and Create Empowered Care Teams Location: 6th Floor- Indiana, Iowa, Michigan, MI Presenter(s): Ashley Padilla, BSN, RN, Associate Administrator of Patient Experience; David Weiser, MHA, Administrator of Primary Care – Centura Health Physician Group (.5 CEU Credits)

SPON SOR ED B Y :

Planetree HOW TO for Middle Management Location: 7th Floor - Salon I Presenter(s): Catherine Wilhelmy, Consultation Services Specialist, Planetree Quebec – Planetree Quebec (.5 CEU Credits)

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#Planetree16 TUESDAY, November 1st REGISTRATION

7:30 AM -4:00 PM Location: 7th Floor

CONTINENTAL BREAKFAST

7:45 AM – 9:00 AM Location: 5th Floor – Exhibit Hall

INNOVATION TOWN HALL

7:45 AM – 5:30 PM Location: 5th Floor – Exhibit Hall

GENERAL SESSION 8:20 AM -8:50 AM

Bringing a New Mindset to Patient Satisfaction Location: 7th Floor – Salon II, III Presenter(s) Alan Manning, Executive Vice President - Planetree; Lori Turner, Chief Marketing, Innovation and Experience Officer - Beacon Health System; and Lori Chovanak, Senior Account Director - Mindset Digital and former Chief Executive Officer - Ohio Nurses Association (.5 CEU Credits)

MORNING KEYNOTE

KEYNOTE

9:00 AM – 9:45 AM

Mental Health for all by Involving all Location: 7th Floor – Salon II, III Keynote: Dr. Vikram Patel (.75 CEU Credits) (.75 CME Credits)

SP O NSO RED BY:

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BREAKOUT SESSION SESSION TEN

10:00 AM -10:30 AM

INNOVATION TRACK BehavioralRX: The Art and Science of In-The-Moment Motivation, Influence and Action Location: 5th Floor - Denver, Houston, Kansas City Presenter(s): Bob Gold, Behavioral Strategist, GoMo Health (.5 CEU Credits) CLINICIAN TRACK Leveraging Planetree for Grants, Medical Education, Research and Performance Improvement Location: 6th Floor - Great America Presenter(s): Dorothea Wild MD, MPH, Director – Planetree Germany; Griffin Hospital (.5 CME Credits) STAFF ENGAGEMENT TRACK Making it Stick; Turning Training into Transformation Location: 6th Floor- Indiana, Iowa, Michigan, MI Presenter(s): Kenda Spaulding, LNHA, Assistant Administrator, Director of Person Centered Care – Grand River Health (.5 CEU Credits)

#Planetree16 TUESDAY, November 1st PATIENT VOICE TRACK Improve Employee Engagement by Meeting Patients’ Emotional Needs Location: 6th Floor- Lincolnshire Presenter(s): Randi Redmond Oster, MBA, President – Help Me Health (.5 CEU Credits) Bridging the Worlds of Hospitals and Hotels Location: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s): Haq Nawaz MD, MPH; Hanif Gilani MD, Medical Resident – Griffin Hospital; Karin Jay, Senior Director of International Business Development – Planetree (.5 CEU Credits) NURSING AND QUALITY TRACK Cracking the Code: Deciphering Workplace Stress for RNs Location: 7th Floor - Salon II, III Presenter(s): Molly M. Scanlon, FAIA, FACHA, Occupational Health Researcher – University of Arizona; Caroline Etland, PhD, RN, Director of Education Research & Professional Practice Nursing Education; John Usher, RN, MSN, Research Assistant & Clinical Care Nurse – Sharp Chula Vista Medical Center (.5 CEU Credits) Keep Patients Safe Using Patient-Centered Video Monitoring Location: 7th Floor – Salon I Presenter(s): Laura Longbard, Patient Care Associate IV; Susana Dealmeida, RN, BSN, MHA – Northern Westchester Hospital (.5 CEU Credits)

Engaging Families in the Inpatient Psychiatric Setting Location: 6th Floor -Northwestern, Ohio, Purdue, WI Presenter(s): Tena Vizner, PT, MS, MBA, CPXP, Patient Centered Care Specialist; Barbara Waltman LCSW-R – NewYork-Presbyterian Hospital/ Westchester Division (.5 CEU Credits)

BREAKOUT SESSION SESSION ELEVEN 10:45 AM – 11:15 AM

INNOVATION TRACK Putting the “Wow” in the Patient Experience: How Two PlanetreeDesignated Hospitals Are Impacting Outcomes and Changing the Patient Experience through Interactive Patient Engagement Strategies Location: 5th Floor - Denver, Houston, Kansas City Presenter(s): Maria Hale, vice president of patient and family advocacy, Northern Westchester Hospital; Todd Liu, vice president, accountable care and general counsel, Griffin Hospital; and moderator Vivian Funkhouser, director of business development, Allen Technologies (.5 CEU Credits) CLINICIAN TRACK Implementation of Self-Management Support into a VA Medical Center Infrastructure Location: 6th Floor – Great America Presenter(s): Marina Khusid, MD, ND, MSA, Patient Centered Care Coordinator; TBD, Veteran, Peer Facilitator; TBD, Health Coach – Jesse Brown VA Medical Center (.5 CME Credits)

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#Planetree16 TUESDAY, November 1st STAFF ENGAGEMENT TRACK Educating Future Healthcare Workers to Deliver Patient-Centered Care Location: 6th Floor- Indiana, Iowa, Michigan, MI Presenter(s): Gloria McNeal , PhD, FAAN , Dean School of Health and Human Services; Ellen Kaye Gehrke PhD, MBA; Professor of Leadership and Integrative Healthcare – National University School of Health and Human Services; Randy Carter, Senior Vice President – Planetree (.5 CEU Credits) PATIENT VOICE TRACK Transforming Care: A Cancer Center’s Patient Advisory Council Journey Location: 6th Floor- Lincolnshire Presenter(s): Tracy K. Gosselin, PhD, RN, AOCN , Chief Nursing & Patient Care Services Officer – Duke University Health System; Nannette Stangle-Castor, PhD, President & Founder – InnoVector Tech (.5 CEU Credits) Clearing the Air: How HIV/AIDS Patients Challenged Public Health in Philadelphia, PA Location: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s):Esha Bansal (University of Pennsylvania, Class of 2019) (.5 CEU Credits) NURSING AND QUALITY TRACK Transforming Care using a Virtually Integrated Care Nursing Model Location: 7th Floor - Salon II, III Presenter(s): Carol Wahl, RN, MSN, MBA, NEA-BC, FACHE, Vice President/CNO, Patient Care Services – CHI Health Good Samaritan (.5 CEU Credits)

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Will You Be My (Care) Partner? Different Needs, Different Models Location: 7th Floor – Salon I Presenter(s): Marie-Claude Poulin, Patient Experience Officer and former Planetree Coordonnator – Centre de reaadaptation Estrie (CIUSSS de l’Estrie-CHUS) (.5 CEU Credits) Open Medical Records: Improving Patient Empowerment and Satisfaction Location: 6th Floor -Northwestern, Ohio, Purdue, WI Presenter(s): Louis Ter Meer, MSC AIIM, MBA, Director – Planetree LA (.5 CEU Credits)

BREAKOUT SESSION SESSION TWELVE 11:30 AM – 12:00 PM

INNOVATION TRACK Disrupting the Status Quo: Rethinking Blood Draws for Improved Quality (60 minute session) Location: 5th Floor- Denver, Houston, Kansas City Presenter(s): Todd Dunn, MBA, Director, Innovation Head of Healthcare Transformation Laboratory – Intermountain Healthcare; Eric M. Stone, EdM, MBA, Co-founder & Chief Executive Officer – Velano Vascular, Inc. (1 CEU Credits) CLINICIAN TRACK Religio-Cultural Competence Education for Medical Students and Residents Location: 6th Floor – Great America Presenter(s): Eliza Blanchard, Senior Program Associate – Tanenbaum Center for Interreligious Understanding (.5 CME Credits)

#Planetree16 TUESDAY, November 1st STAFF ENGAGEMENT TRACK How to Make Your Staff Retreats a Culture Transformation Experience Location: 6th Floor - Indiana, Iowa, Michigan, MI Presenter(s): Erik Thorsen, CEO; Michelle Rathman, Retreat Architect and Facilitator – Columbia Memorial Hospital (.5 CEU Credits) PATIENT VOICE TRACK Structuring a Patient Partnership Council for Success Location: 6th Floor - Lincolnshire Presenter(s): Heidi Solheim, Director of Community Relations – Waverly Health Center (.5 CEU Credits) Translating the Vision into Reality: The Transformation of a Behavioral Health Facility Location: Los Angeles, Miami, Scottsdale Presenter(s): Cheryl Odell, MS, RN, NEA-BC , Chief Nursing Officer; Mary Kay Shibley, MSN, RN Manager, Clinical Informatics, Technology and ECT Services – Sharp Mesa Vista Hospital (.5 CEU Credits) NURSING AND QUALITY TRACK Collaborative, Interprofessional Bedside Rounding: Achieving Safe Hospitalization and Discharge through Patient/ Family Empowerment and Activation Location: 7th Floor – Salon II, III Presenter(s): Deborah Baehrens, BA, MS, RN, OCN, Oncology Nurse Manager – Sharp Memorial Hospital (.5 CEU Credits)

Salutogenic Design to Promote Whole Health Location: Seventh Floor- Salon I Presenter(s): Mary Therese Hankinson, MBA, MS, RD, EDAC, Planetree/Patient Centered Care Director – VA New Jersey Health Care System (.5 CEU Credits) Education and Structures to Support Palliative Care and End of Life Programs Location: 6th Floor - Northwestern, Ohio, Purdue, WI Presenter(s): Jim Kinsey, Director of Member Experience – Planetree (.5 CEU Credits)

NETWORKING LUNCH AT INNOVATION TOWN HALL

12:00 PM - 1:30 PM Location: 5th Floor – Exhibit Hall

LUNCH AND LEARN SESSION 12:30 PM - 1:15 PM

PAVE Your Way to a Better Memory Location: 6th Floor - Northwestern, Ohio, Purdue, WI Presenter(s): Linda Sasser, Ph.D., Brain and Memory Health (.75 CEU Credits) Designation & Tiered Recognition 101 Location: 6th Floor - Indiana, Iowa, Michigan, MI Presenter(s): Christy Davies, Manager, Planetree Designation (.75 CEU Credits)

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#Planetree16 TUESDAY, November 1st A Conversation: What is keeping patients, caregivers & families from partnering effectively? Location: Denver, Houston, Kansas City Presenter(s): Karen Smith Excitant Health (.75 CEU Credits)

KEYNOTE

AFTERNOON KEYNOTE 1:30 PM – 2:15 PM

because I said I would Location: 7th Floor – Salon II, III Keynote: Alex Sheen (.75 CEU Credits)

BREAKOUT SESSION SESSION THIRTEEN 2:30 PM – 3:00 PM

INNOVATION TRACK What does the Harvard Business Review have to do with Planetree Principles? Location: 5th Floor - Denver, Houston, Kansas City Presenter(s): Cornelia C. Hodgson, Executive Architect, C.C. Hodgson Architectural Group (.5 CEU Credits) CLINICIAN TRACK Utilization of Pathologist to Help Grieving Family Understand Autopsy Findings Location: 6th Floor – Great America Presenter(s): Dr. Stephanie Wain Chairman, Department of Laboratory Medicine and Anatomic Pathology – Griffin Hospital; Melanie Kier, Medical Student – University of Pennsylvania (.5 CME Credits)

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STAFF ENGAGEMENT TRACK NYP/Westchester’s Development of an Engaging, Sustainable Planetree Refresher Retreat Program Location: 6th Floor- Indiana, Iowa, Michigan, MI Presenter(s): Tena Vizner, PT, MS, MBA, Patient Centered Care Specialist; Calandra Branch, MBA, Director of Operations – New York-Presbyterian/ Westchester Division (.5 CEU Credits) PATIENT VOICE TRACK Engaging Patient-Family Advisory Councils in Research Location: 6th Floor - Lincolnshire Presenter(s): Jill Harrison, PhD, Director of Research – Planetree (.5 CEU Credits) Alive Inside: Music & Memory Location: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s): Ruthann Truesdell BSN, RNC, Staff Training Coordinator; Jamie Nelson, CNA – Heritage Place/ Central Peninsula Hospital (.5 CEU Credits) Bringing Patient Safety to Underserved Families Location: 7th Floor – Salon II, III Presenter(s): Dr. Veronica Young, PhD, PharmD, MPH; John Burnam, MTS, Chief Operating Officer – Louise H. Batz Patient Safety (.5 CEU Credits)

#Planetree16 TUESDAY, November 1st Creating a People-Centered Culture in the Emergency Department Location: 7th Floor – Salon I Presenter(s): Christine Jandora, RN, Associate Director Emergency Trauma Center; Eric Heckerson, EdD, RN, FACHE, Senior Practice Manager, Content and Learning, HealthStream Engagement Institute – Baptist Healthcare (.5 CEU Credits) 1 + 1 = 3: The story of JCI and Planetree Location: 6th Floor - Northwestern, Ohio, Purdue, WI Presenter(s): Lilian Bouman, Program Manager, Planetree – Rivas Zorggroep, the Netherlands (.5 CEU Credits)

BREAKOUT SESSION SESSION FOURTEEN 3:15 PM - 3:45 PM

INNOVATION TRACK Marketing Patient-Centered Care: It’s Personal Location: 5th Floor - Denver, Houston, Kansas City Presenter(s): Masoud Rabie, MHA, Vice President for Strategic Communications - Reingold, Inc (.5 CEU Credits)

CLINICAL TRACK AND EXPERIENTIAL SESSION Cultivating Physicians Stories of Compassion: One Countermeasure to Burnout (60 minute session) Location: 6th Floor – Great America Presenter(s): Dael Waxman, MD, Interim Chair, Department of Family Medicine; Medical Director – CHS Integrative Health; Medical Director, PatientCentered Programming –Carolinas Medical Center – Mercy (1 CME Credits) STAFF ENGAGEMENT TRACK Measuring Patient Centered Care in Outpatient Oncology: Consolidating Measurement Clutter and Reporting Structures into ONE Scorecard Location: 6th Floor - Indiana, Iowa, Michigan, MI Presenter(s): Deborah Barton, MHA, BSN, AVP; Amanda Beatty, Guest Services Operation Manager/Patient Experience; Laura Blackwell Guest Services Coordinator/ Patient Experience – Levine Cancer Institute Carolinas Healthcare System (.5 CEU Credits) PATIENT VOICE TRACK Transforming One Patient’s Wishes Into Reality: A Palliative Care Story Location: 6th Floor - Lincolnshire Presenter(s): Theresa Latorre-Tegtmeier, MSN, APRN, FNP-C, Palliative Care NP – Bayhealth (.5 CEU Credits)

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#Planetree16 TUESDAY, November 1st EXPERIENTIAL SESSION Serious Gaming in Geriatric Care Location: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s): Yvonne Huveneers; Marion Schmitz – Sevagram (.5 CEU Credits) NURSING AND QUALITY TRACK Personalized Patient Medication Administration on Inpatient Units Location: 7th Floor – Salon II, III Presenter(s): Gerald Ojukwu, DNP, Nurse Manager – VA New Jersey Healthcare System (.5 CEU Credits) Excellent Patient Care through Culinary Arts and Customer Service Location: 7th Floor – Salon I Presenter(s): Kyle Evans, CDM, CFFP, Director Nutritional Services/Executive Chef; Ananda Johnson, Master Gardner – Frank R. Howard Memorial (.5 CEU Credits) Can Philanthropy Improve Your Patient Satisfaction Scores? Location: 6th Floor - Northwestern, Ohio, Purdue, WI Presenter(s): Alan Manning, Executive Vice President, Planetree (.5 CEU Credits)

BREAKOUT SESSION SESSION FIFTEEN 4:00 PM - 4:30 PM

Strategies for Hiring for Fit Location: 5th Floor - Denver, Houston, Kansas City Presenter(s): Sal Mancino, Director of Human Resources - Stamford Hospital (.5 CEU Credits) CLINICAL TRACK AND EXPERIENTIAL SESSION Cultivating Physicians Stories of Compassion: One Countermeasure to Burnout (cont’d.) Location: 6th Floor – Great America Presenter(s): Dael Waxman, MD, Interim Chair, Department of Family Medicine; Medical Director – CHS Integrative Health; Medical Director, PatientCentered Programming –Carolinas Medical Center – Mercy STAFF ENGAGEMENT TRACK Keep Calm and Empathize Location: 6th Floor - Indiana, Iowa, Michigan, MI Presenter(s): Laura McAnally, BSN, RNBC, Planetree Coordinator – St. Anthony North Health Campus (.5 CEU Credits) PATIENT VOICE TRACK Intro to Using Videography for Patient and Staff Engagement Location: 6th Floor - Lincolnshire Presenter(s): Tara Chadwick, Planetree Coordinator, Videographer – White Memorial Medical Center (.5 CEU Credits)

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#Planetree16 TUESDAY, November 1st EXPERIENTIAL SESSION Sound Healing Music, Relaxation Programs and Transforming the Patient Experience Location: 5th Floor - Los Angeles, Miami, Scottsdale Presenter(s): Steven Halpern, a GRAMMY® nominated, award-winning composer, recording artist and producer – Inner Peace Music; Amy Gordon-Fisher CEO and founder – Medcalm Corp (.5 CEU Credits) NURSING AND QUALITY TRACK Resident to Resident Aggression: Tackling all the Pieces of the Puzzle Location: 7th Floor – Salon II, III Presenter(s): Rosalie Dion, Director of Nursing and Clinical Services – Donald Berman Maimonides - Jewish Eldercare Centre (.5 CEU Credits)

Overcoming the Barriers to Practice Transformation: Lessons from the Connecticut State Innovation Model Advanced Medical Home Pilot Location: 6th Floor - Northwestern, Ohio, Purdue, WI Presenter(s): Sara Guastello, Director of Designation and Knowledge Management – Planetree; Anne Elwell, MPH, RN, Principal & Vice President, Community Relations – Qualidigm (.5 CEU Credits)

INNOVATION TOWN HALL RECEPTION AND RAFFLE DRAWING

4:30 PM - 5:15 PM Location: 5th Floor – Exhibit Hall

A Nationally Recognized HospitalCommunity Model Bridging Gaps in Care for Patients in Lower Manhattan Location: 7th Floor – Salon I Presenter(s): Dr. Peter A.D. Steel, MA, MBBS, Associate Director of Emergency Medicine, NewYork-Presbyterian/Lower Manhattan Hospital, Assistant Professor of Medicine, Weill Cornell Medicine – NewYork-Presbyterian/Lower Manhattan Hospital (.5 CEU Credits)

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#Planetree16 Wednesday, November 2nd REGISTRATION

7:30 AM - 3:00 PM Location: 7th Floor

CONTINENTAL BREAKFAST 7:45 AM – 9:00 AM Location: 7th Floor

KEYNOTE

MORNING KEYNOTE 9:00 AM – 9:45 AM

The Lucky Years Location: 7th Floor – Salon II, III Keynote: Dr. David Agus (.75 CEU Credits) (.75 CME Credits)

S P O NSO RED BY:

POSTER SESSION

9:00 AM – 2:00 PM Location: 7th Floor - Salon II, III

ROCK THE POSTER VOTE! The Polls are Open from: 9:00 AM – 1:00 PM Winners will be announced during Planetree Live Each poster will have a number. Use your ballot to vote for your top three and drop off your voter’s card in the ballot box outside of registration.

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• Metabolic Syndrome in Psychosis: Multidisciplinary Approach towards Monitoring and Management Presenter(s): Nikhil Palekar, MD, Assistant Professor of Clinical Psychiatry Weill Cornell Medical College; Elizabeth Farley, RN, MPA, NEA-BC, Patient Care Director; Maria Ogrodowski, RPh, BCPP, Pharmacy Manager – New York Presbyterian Hospital Westchester Division • Reducing Fall Rates by Activating Patients: Pharmacist Medication Counseling Presenter(s): Michael Deleener, PharmD MBA, Pharmacy Resident; Maggie Randazzo, PharmD BCPS, Pharmacy Clinical Coordinator – Shore Medical Center • Shining the Light on Malnutrition in the Behavioral Health Population Presenter(s): Kathleen Ryan, RD, CSO, CDN, Senior Clinical Dietitian; Kristen Mathieson, MBA, RD, CDN, Senior Dietitian, Finance & Operations – NewYork-Presbyterian/ Westchester Division • Transforming Support Services to a Hospitality Center of Excellence Presenter(s): David Reeves, MBA, Hospitality Services Director; Pat Sutor, MS, RD, LDN, Food & Nutrition Manager; Stevie Binion – Elmhurst Memorial Healthcare • Reiki Volunteers: Making a Difference in Patient-Centered Care Presenter(s): Jane Van De Velde, DNP, RN Reiki Master Teacher, CoChair of Elmhurst Hospital Patient Family Advisory Council; Joanne Muzzey, MS, RN Director of Patient Advocacy and Planetree – Elmhurst Memorial Hospital

#Planetree16 Wednesday, November 2nd • Patient-Centered Program to Promote Optimal Function During Breast Cancer Survivorship Presenter(s): Janet Benedict PT, DPT, CLT-Lana; Physical Therapist and Certified Lymphedema Therapist; Diane Bullock PTA, CLT; Physical Therapy Assistant and Certified Lymphedema Therapist;Christina Morrissey; Patient and breast cancer survivor – Elmhurst Memorial Healthcare • One Nurses’ Dream Results in Hospital Wide Compassionate Care Presenter(s): Lynne McAtee, RN, BSN, ICU Clinical Team Lead at Boulder Community Hospital (US); Bernadette Brady, RN, BSN, Founder of Partnering With Patients (Australia) – Boulder Community • Health Streamlining the Mechanism of Nutrition Management of Critically Ill Patients Presenter(s): Saima Allauddin, RN, BScN- Nurse Specialist; Rozina Khimani, RN, RM, BScN, MScN - Nurse Manager; Sarah Ikram, Clinical Nutritionist – The Aga Khan University Hospital • Improving the Patient Experience Through Use of Simulation Education Presenter(s): Dr. Bonnie Haupt DNP, RN, CNL, CHSE – STX VAHCS • Patient-Family Centered Care Concepts: Putting Them Into Practice Presenter(s): Ms. Wayne Neal, MAT, BSN, RN-BC, FCN – Children’s National

• Person-Centered Care: What Does It Take? Presenter(s): Fran Ludwig MS RN: Faculty Program Director: Baccalaureate Nursing Program: Excelsior College; Bonny Kehm PhD RN: Faculty Program Director: Baccalaureate Nursing Program: Excelsior College – Excelsior College • Full Circle: Workflow, Technology, and People Improve Pharmacy Outcomes Presenter(s): Mary Therese Hankinson, MBA, MS, RD, EDAC, CTP, Planetree Coordinator – VA NJ Health Care System • Therapists are from Saturn, Patients are from Jupiter: Houston, We Have a Problem! Presenter(s): Bob Tripicchio, DSc, MS, PT, President and CEO; Jennifer Wegner, BA, Program Director – Community Physical Therapy • Wellness for Life Presenter(s): Eunice Lisk MS, Director of Cardiac Rehab & Wellness, Griffni Hospital; Victoria C. Costales, MD MPH, Director- Center for Prevention and Lifestyle Management – Griffin Hospital • Frontline Improvement – Chorioamnionitis Presenter(s): Pamela Brahn, BSN, RN, education specialist; Brenda Poppens, BSN, RN-BC, birthing center manager – Waverly Health Center

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#Planetree16 Wednesday, November 2nd • Together We Can Transition into Practice: Role of Nurse Residency Presenter(s): Pamela Brahn, BSN, RN, education specialist; Brenda Poppens, BSN, RN-BC, birthing center manager – Waverly Health Center • Fit for Duty - Ambulance Department Presenter(s): Brian Pins, quality improvement specialist – Waverly Health Center • Healthy Partners: Partnering with Schools for Health Education Presenter(s): Brian Pins, quality improvement specialist and Colleen Losey – Waverly Health Center • You Want Me to Do What? Aligning the Planetree Components with an Organizational Patient Experience Model Presenter(s): LaTrisha LoweryJohnson, MS; Dr. Dael Waxman – Carolinas HealthCare System • Creating a Medical Home for a Difficult Patient Population in a Planetree Designated Facility Presenter(s): Lisa Hennigan, MSN, RN, NEA-BC; Hannah Godfrey, BSN, RN – Carolinas Medical Center – Mercy • Implementing a Lean Strategic Initiative in a Planetree Designated Facility Presenter(s): Lisa Hennigan, MSN, RN, NEA-BC; Hannah Godfrey, BSN, RN – Carolinas Medical Center Mercy • Caring Concierge: Helping patients and families cope in an emergency Presenter(s): Lyn Freeman, Volunteer Coordinator – Memorial Healthcare 36

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• Delivering More Than Care With Handmade Quilts From The Heart Presenter(s): Barbara Malebranche, MSN, RN, Manager Patient and Administrative Relations; Victoria Day, BA, CFO and Vice President of Ancillary Services – Sharp Coronado Hospital • Cultivating Compassion, and Improving Quality of Care in a Hospital in Limassol, Cyprus: A Multidisciplinary Approach Presenter(s): George Samoutis, MD, Ph.D. Associate Professor; Andreas Anastasiou, Ph.D. Associate Professor – University of Nicosia, Cyprus, International Institute for Compassionate Care • TeamSTEPPS and Patient Engagement Presenter(s): Ray Daniels, BS, RCP, RRT-NPS; Christopher Walker, MS,RN,NP,CNS – Sharp HealthCare • Acute Brain Injury Rehabilitation Care Model Based on Patient/ Caregiver Activation Presenter(s): Deborah Baehrens, BA, MS, RN, OCN – Sharp Memorial Hospital • New Perspectives on High Reliability: Who it is All About Presenter(s): Roma Allen, MSN, RNC-OB, Magnet Program Director and Education Specialist – Elmhurst Memorial Hospital • The Dog is In: Transforming a Child’s Perioperative Experience Presenter(s): Kimberly Williams, MA, Coordinator of Animal Therapy Program – CHI Health Good Samaritan Hospital

#Planetree16 Wednesday, November 2nd • Becoming a Total Leader through Authenticity, Integrity, and Innovation Presenter(s): Christopher Walker, MS, RN, NP, CNS, Chief Nursing Officer Sharp Coronado Hospital • The Greatest Gift: Life Presenter(s): Kimber Bonner, Director, Intensive Care and Neuro-Trauma CHI Health Good Samaritan

GENERAL SESSION

GENERAL SESSION

10:00 AM - 11:00 AM

A Conversation with the Chief Experience Officer Location: 7th Floor – Salon II, III Presenter(s): Lisa Allen, Ph.D., Chief Patient Experience Officer - Johns Hopkins Medicine (JHM); Rick Evans, Senior Vice President and Chief Experience Officer – New York-Presbyterian Healthcare System; Todd Dunn, Director of Innovation - Intermountain Healthcare and Lynn Skoczelas, Chief Experience Officer - Sharp HealthCare Host: Maria Hale – Vice President, Patient Advocacy and Service Excellence- Northern Westchester Hospital (1 CEU Credit) (1 CME Credit)

Advanced Care Planning: The key to successful treatment and care plans Location: 7th Floor – Salon I Presenter(s): Jim Kinsey, Director Planetree Member Experience (1 CEU Credit)

MASTERCLASS

11:15 AM – 12:15PM

Show Me the Evidence! The Evidence Base for Patient and Family Engaged Care Location: 7th Floor – Great Americas Presenter(s): Sara Guastello, Director of Knowledge Management and Susan Frampton, PhD, President – Planetree (1 CME Credit) (1 CEU Credit) After the Luster Wears Off: Practical Tips for Keeping Your Patient-Centered Journey on Track Location: 6th Floor - Lincolnshire Presenter(s): Alan Manning, Executive Vice President, and Randy Carter, Senior Vice President – Planetree (1 CEU Credit) Harnessing the Voice of the Whole Person to Truly Transform Healthcare Location: 6th Floor - Indiana, Iowa, Michigan, MI Presenter(s): Jim Kinsey, Director Member Experience and Jill Harrison, Experience Advisor – Planetree (1 CEU Credit) Global Experiences with Implementing Person-Centered Care (90 Minutes) Location: 7th Floor – Salon I Presenter(s): Syed Mohammad Sohail, MBA;B.E., Mr. – Aga Khan Hospital Kisumu Cluster Kenya ; Sohail Habib, BS,MBA. CEO – Memon Medical Institute Hospital, Karachi, Pakistan; Katrina Pitt Winther, Project Manager and Planetree Coordinator – The Finsencentre, Copenhagen University Hospital; Sue Matthews, RN, BA, MHScN, Wharton Fellow, DPH, Chief Executive Officer; Gemma Cooper, BHSc , Community Engagement Coordinator; Kate Barnes, BA AppSc, GradCert BA - Director Exceptional Experiences – The Royal Women’s Hospital (1.5 CEU Credit) W W W . P L A N E T R E E . O R G

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#Planetree16 Wednesday, November 2nd PLANETREE LIVE AND A TASTE OF CHICAGO

The Mercy ExperienceMassage Therapy Carolinas Medical Center- Mercy

- Mini Presentations By Spirit of Planetree Award Winners

Bariatric Services Enloe Medical Center Transforming a Child’s Perioperative Experience Through Use of Animal Therapy CHI Good Samaritan EXCELLENCE IN TEAMWORK AWARDS

- No Power Point Zone – Interactive Patient-Centered Exhibits - Poster Sessions and Contest

Spirit of Planetree Winners to be Recognized Include: PATIENT-CENTERED EXCELLENCE AND INNOVATION WINNERS A Few Good Notes New Jersey Veterans Healthcare System Farmers Market: Making the Connection Northport VA Medical Center Megaphone CIUSSS centre-sud Montreal, Quebec Cycling Without Age Loch Lomond Villa The Bedside Integrative Therapy Program on Surgery Northern Westchester Hospital Puree with Purpose Griffin Hospital It Takes a Village: Patient-Centered Lab Services Sharp Coronado Hospital

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Planetree Steering Team Loch Lomond Villa Patient Family Advisory Council Elmhurst Memorial Hospital Leadership Team Griffin Hospital CHF Clinic Design Team VA New Jersey Health Care System Pharmacy

CLOSING KEYNOTE 3:00 PM -4:00 PM

A Family’s Journey of Love, Inspiration and Historic Global Movement Location: 7th Floor – Salon II, III Keynote: Nancy Frates (.75 CEU Credits) (.75 CME Credits) SPONSOR ED BY :

KEYNOTE

12:30 PM – 2:45 PM Location: 7th Floor – Foyer and Salon II and III

#Planetree16 Wednesday, November 2nd

2016 Spirit of Planetree Awards 6:00 PM – 8:30 PM Location: 7th Floor – Salon II, III

The Spirit of Planetree Awards publicly honors individuals who personalize, humanize and demystify the health care experience for others, as well as the programs and services that support extraordinary achievement in person-centered care.

Our Honorees Include: • The Planetree Caregivers of the Year

• Excellence in Teamwork Awards

• The Planetree Clinicians of the Year

• The Planetree Lifetime Achievement Award

• The Planetree Animal Therapy Team of the Year • Patient-Centered Excellence and Innovation Winners

• Planetree Designation Awards • Planetree Film Contest Award Winners

Ceremony hosted by: Chuck King

(Comedy Magician and Hypnotic Entertainer)

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2017

Planetree International Conference on Patient-Centered Care

October 15th - 18th

Baltimore Maryland