2017 KEY HIGHLIGHTS - Bacs

In May 2017 we provided feedback on the public consultation on Direct Debit. Our research findings identified an opportunity for product enhancement to.
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2017 key highlights Record volumes 6.34 billion payments processed worth in excess of

£4.9 trillion

Bulk Payment Redirection Service (BPRS) record event of

213,000 items

(16% increase on previous record) 

111.7 million transactions processed in a single day at the end of June (previous record 109.3m Sept 16)

3.8% growth

an additional 155 million payments per annum 

CASS volumes passed the

4 million switches milestone since launch

2017 key highlights bacs awards Great Place to Work 2017 (small workplaces)

access and preparation for ring fencing 3 new direct participants have joined the service; ClearBank, Turkish Bank UK and TSB. In addition Bacs has supported the changes that 2 existing participants have made in preparation for structural reform / ring-fencing. The number of direct participants has risen from 16 to 19.

EPA Member of the year EPA Marketing campaign of the year FS Tech Awards 2017

Compliance project of the year (highly recommended)

DMA Marketing silver award

Direct Debit CONSULTATION In May 2017 we provided feedback on the public consultation on Direct Debit. Our research findings identified an opportunity for product enhancement to better meet customer needs. During 2017 we identified a series of concepts that we have been testing through trials with stakeholder volunteers. We received over 140 responses to our public call for input to help us assess these concepts.

2017 key highlights Current Account Switch Service (CASS)

Publication of

ISO 20022 translation guide and mapping artefacts

appointment of two independent non-executives

CASH ISA TRANSFER SERVICE added 9 new participants in the year

2 new CASS participants onboardED

Completion of SHA-256 SSL upgrade PROJECT

2017 key highlights

PR coverage 433 million social reach 38 million with 28,000 followers

Media sentiment for Bacs, CASS and Direct Debit maintained at

95%+ positive across the year

95%+

Direct Debit

marketing toolkit launched to provide self-service support for service users to promote Direct Debit.

CARBOn POSITIVE

after 5 years of carbon neutrality, Bacs went one step further in its commitment to protecting the environment by becoming a carbon positive company. Since 2013:

Total coverage in 2017 equates to

10 x OTS for every UK adult

1,016 trees have been planted. 1 tree captures 1 ton of CO2 over 40 years.

Community projects in Africa, Asia, and South America have been supported.