Upload room-by-room measurements for analysis by service team management. Capture Network Data. Manage ... Cross-Platfor
Your Customers Expect Perfect Wi-Fi. inSSIDer Technician helps guide technicians that deploy,
Why Choose inSSIDer Technician?
troubleshoot, and optimize wireless home networks. Coupled with a cloud data back end, improved operational performance and customer satisfaction is only a scan away!
Optimize AP Placement Determine optimal equipment placement with a room-by-room signal strength engine.
Find Dead Spots
Customers have experienced an average:
29% 21%
Wi-Fi related Truck Rolls
Wi-Fi related Support Calls
Locate troublesome signal strength dead spots, so they can be addressed and resolved.
Identify Interference Visualize normally invisible non-Wi-Fi interference that may cause Wi-Fi performance issues.
Determine Best Channels
Deliver High Quality Wi-Fi
Avoid interference from neighbors with automatic channel recommendations.
The demand on home Wi-Fi has increased significantly. By
Determine Wi-Fi QoE
optimizing the deployment on the front end and managing
Identify potential Quality of Experience issues for various network services.
customer expectations, truck rolls can be reduced and customer satisfaction will likely increase.
Manage Expectations and Upsell inSSIDer Technician’s visualization of Wi-Fi environments not only allows technicians to setup Wi-Fi correctly the first
Educate Customers Manage customer expectations by explaining issues with easy-tounderstand visuals.
time, but also serves as a powerful tool to help customers
Capture Network Data
understand their Wi-Fi environment and how it may be
Upload room-by-room measurements for analysis by service team management.
optimized.
Ensure High QoE For Your Wi-Fi Customers
www.metageek.com
Provide Customers Perfect Wi-Fi. Cross-Platform Support with Cloud Storage Available on Android and Windows operating systems. Wi-Fi scans and birth certificates are delivered to a secure cloud database and can be integrated into internal systems via a RESTful API, allowing for greater visibility into customer Wi-Fi environments.
Gain Insights Into Field Operations Captured Wi-Fi data allows operatons to gain insights into typical customer trouble areas and technician performance. This results in improved installation success rates, reduced Wi-Fi related customer support, and increased customer qualtiy of experience (QoE).
Providing quality Wi-Fi is easier said than done. As the leader in Wi-Fi troubleshooting and optimization, we can help!
Feature Comparison
Competitors
inSSIDer Technician + Wi-Spy DBx
Optimize Router Placement Network, Radio, and Channel Drilldown 802.11ac Support Dual-band Spectrum Analysis Channel Utilization Graph Expert Recommendations for non-Experts One-button Automated Scans Upload Field Scan Data to Secure Cloud Server Integrate Data Services into Current Systems via RESTful API
