questions and just 7% disagreed to some extent. Respondents think. AI has the greatest potential to improve. HR analytic
TODAY AND IN 5 YEARS Survey Statement: I Know How to Use AI to Enhance HR
High and Very High Usage of AI in HR Today and in 5 Years
39%
IN FIVE YEARS
8% TODAY
Strongly Disagree
Strongly Agree
More HR pros strongly disagree than agree that they know how to use AI to enhance HR.
Just 7% say their organization use of AI to a high/ very high degree today, but over five times as many expect their organization to be doing so in five years.
79%
56% 54%
Respondents think AI has the greatest potential to improve HR analytics and metrics over the next 5 years.
Analytics Metrics
Ability HR pros would most like to see in an AI-powered HR application. The Ability To….
Analyze
78%
Predict
Diagnose
Personalize
64%
54%
57%
Survey Question: How important is AI to your organization’s productivity today and how important do you expect it will be in five years?
Time and Attendance
Organize
Training and Development
Talent Acquisition
Augment Skills
39%
50%
48%
Compensation and Payroll
Simulate
Performance Management
Gauge Emotions
10%
23%
Survey Statement: AI interfaces such as chatbots will be increasingly viable ways for employees to get answers to HR-related questions.
73%
80
56%
52% 51%
70
60
60
50
18%
40 30
50
7%
40 30 20
20
10
10
0
0 In Five Years
Strongly Agree
Today
18% said AI is already important or very important to their org’s employee productivity, but over three times as many (56%) expect it to be that important to productivity in 5 years.
Strongly Disagree
About three-quarters agreed or strongly agreed that AI interfaces will become an increasingly viable way for employee to get answers to their HR questions and just 7% disagreed to some extent.
AUTOMATION TRUMPS AUGMENTATION Survey Question: How important is AI to your organization’s productivity today and how important do you expect it will be in five years?
AUTOMATING TASKS
AUGMENTING EMPLOYEE CAPABILITIES
54%
35%
HIGH OR VERY HIGH DEGREE
HIGH OR VERY HIGH DEGREE
AI IN HR: POTENTIALLY BOTH COMPELLING AND DISTURBING YOUR NEXT BOSS COULD BE AI
MORE PREDICT JOB LOSSES THAN JOB GAINS AS A RESULT OF AI
27% Net job loss
53%
15%
Agree or Strongly Agree
Net job gain
Survey Statement: Over the next 5 years employees will increasingly take direction from AIs that allocate & assign tasks to them.
Survey Question: How do you think AI-related technologies will influence the number of jobs in your organization over the next 5 years?
Survey Question: How would you feel about AI software that tracks everything your employees do on their digital devices, analyze those activities, and then regularly reports back to their supervisors with a summary and recommendations?
MOST HR PROFESSIONALS HAVE CONFLICTED FEELINGS ABOUT THE POTENTIAL POWER OF AI TO MONITOR WORKERS.