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questions and just 7% disagreed to some extent. Respondents think. AI has the greatest potential to improve. HR analytic
TODAY AND IN 5 YEARS Survey Statement: I Know How to Use AI to Enhance HR

High and Very High Usage of AI in HR Today and in 5 Years

39%

IN FIVE YEARS

8% TODAY

Strongly Disagree

Strongly Agree

More HR pros strongly disagree than agree that they know how to use AI to enhance HR.

Just 7% say their organization use of AI to a high/ very high degree today, but over five times as many expect their organization to be doing so in five years.

79%

56% 54%

Respondents think AI has the greatest potential to improve HR analytics and metrics over the next 5 years.

Analytics Metrics

Ability HR pros would most like to see in an AI-powered HR application. The Ability To….

Analyze

78%

Predict

Diagnose

Personalize

64%

54%

57%

Survey Question: How important is AI to your organization’s productivity today and how important do you expect it will be in five years?

Time and Attendance

Organize

Training and Development

Talent Acquisition

Augment Skills

39%

50%

48%

Compensation and Payroll

Simulate

Performance Management

Gauge Emotions

10%

23%

Survey Statement: AI interfaces such as chatbots will be increasingly viable ways for employees to get answers to HR-related questions.

73%

80

56%

52% 51%

70

60

60

50

18%

40 30

50

7%

40 30 20

20

10

10

0

0 In Five Years

Strongly Agree

Today

18% said AI is already important or very important to their org’s employee productivity, but over three times as many (56%) expect it to be that important to productivity in 5 years.

Strongly Disagree

About three-quarters agreed or strongly agreed that AI interfaces will become an increasingly viable way for employee to get answers to their HR questions and just 7% disagreed to some extent.

AUTOMATION TRUMPS AUGMENTATION Survey Question: How important is AI to your organization’s productivity today and how important do you expect it will be in five years?

AUTOMATING TASKS

AUGMENTING EMPLOYEE CAPABILITIES

54%

35%

HIGH OR VERY HIGH DEGREE

HIGH OR VERY HIGH DEGREE

AI IN HR: POTENTIALLY BOTH COMPELLING AND DISTURBING YOUR NEXT BOSS COULD BE AI

MORE PREDICT JOB LOSSES THAN JOB GAINS AS A RESULT OF AI

27% Net job loss

53%

15%

Agree or Strongly Agree

Net job gain

Survey Statement: Over the next 5 years employees will increasingly take direction from AIs that allocate & assign tasks to them.

Survey Question: How do you think AI-related technologies will influence the number of jobs in your organization over the next 5 years?

Survey Question: How would you feel about AI software that tracks everything your employees do on their digital devices, analyze those activities, and then regularly reports back to their supervisors with a summary and recommendations?

MOST HR PROFESSIONALS HAVE CONFLICTED FEELINGS ABOUT THE POTENTIAL POWER OF AI TO MONITOR WORKERS.

7%

Love the idea

34%

Like the idea but have some reservations

37%

Dislike the idea but think it has some merit

18%

Detest the idea

All data based on HR.com’s The State of AI in HR Survey of 995 HR professionals, conducted in August and September 2017. Copyright © HR.com All Rights Reserved

Read the full research report at www.HR.com/aiinhr