aware. 31%Aware. Business in the Urban Environment. CLAIM A RISE IN. E-COMMERCE, URBANIZATION. AND CONGESTION HAVE. IMPA
The Road to Sustainable Urban Logistics A 2017 UPS/GreenBiz Research Study
A Problem of Increased E-Commerce, Urbanization and Congestion
Business in the Urban Environment
95%
OF COMPANIES SURVEYED RECOGNIZE THEIR BUSINESS CHALLENGES IN GROWING CITIES.
45%
31%
Very aware
19%
Aware
Somewhat aware
4%
Not at all aware
81%
CLAIM A RISE IN E-COMMERCE, URBANIZATION AND CONGESTION HAVE IMPACTED BUSINESS TOP BUSINESS CHALLENGES:
33% 32% 31% 30% 29%
Meeting e-commerce customer expectations
TOP CONCERNS:
58%
53%
Air quality
34%
Traffic congestion
31%
Convenience of public transportation
18%
Other
8%
Safety
Noise
Collaboration is Key
65% 64% Lack of critical infrastructure
56%
Lack of investment in innovative solutions
49%
Lack of leadership and accountability
36%
Governance
25%
Demand superseding capability
13%
Other
THE SOLUTION LIES IN CONVENING A DIVERSE SET OF STAKEHOLDERS. “Which stakeholders should be engaged to address congestion and other mobilityrelated issues in urban environments?”
98% 93% 86% 81% Public transit officials
Business owners operating in the city
78% 76% City Chief Resilience Officers
Meeting city requirements for emission levels Deliveries affected by city transportation regulations Deliveries to residential customers
The Way Forward
THE BIGGEST BARRIERS TO MORE EFFICIENT AND SUSTAINABLE URBAN LOGISTICS.
Insufficient collaboration across sectors
Deliveries to retail locations
Logistic delivery Residents services (UPS, etc.)
73% 16%
Personal mobility Citizen advocates providers (e.g., taxis, Uber/Lyft, etc.)
BUSINESSES’ ROLE WILL BE KEY TO CREATING A MORE SUSTAINABLE URBAN ENVIRONMENT.
72% 63% 7% Businesses should work closely with city officials in identifying and addressing urban environmential and social challenges
Businesses should take a proactive role in identifying and addressing urban environmental and social challenges
Businesses should be responsible for their own opperations and impact, but have no responsibility beyond that
