A brand new look - Four Housing

May 10, 2011 - Berwick Borough Housing's repair service ... in its sweep and career-best performances from .... includes bulk mailing, accepting and logging.
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thebridge Tenants’ newsletter

Spring2011

The latest news from Berwick Borough Housing

A brand new look Check out these stories from spring in your brand new newsletter

• Independent living • Decent homes work schedule

Also... A close look at our repairs service

• 2010 Tenant Survey eds you! isory Panel ne The Youth Adv

Residents agre e a plan

PARTOF

of action

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Welcome to the new look Bridge

Hello and welcome to the Bridge. Seeing as it’s spring, we thought it was the perfect time to refresh things and create a brand new look. It’s going to be an exciting time with Easter, public holidays and the Royal Wedding in our midst, and we hope you enjoy the celebrations. Remember, this is your magazine so we want to hear your stories and any suggestions you may have. I’d also like to take this opportunity to thank all of our residents for completing your satisfaction survey – please be assured that we will try our utmost to act on your feedback and it will help shape the next year. Dawn Keightley Group Director of Operations

Very happy winners

Everyone who completes our feedback forms is entered into a quarterly prize draw for £100. The most recent winner was: Lucky Mrs Waterhouse from Belford. Mrs Waterhouse said, “I was absolutely delighted – I have twin ten year old girls so the money came in handy for clothes and a school trip they went on.” We would like to take this opportunity to thank everyone who completed our customer service questionnaires. Your responses help us to improve on the services we provide. Make sure you return your satisfaction surveys and feedback forms to be in with a chance of being our next winner.

New housing for Berwick

Online help whenever you need it

Four Housing Group, Berwick Borough Housing’s parent organisation, has recently completed the Ladywell Place development at Tweedmouth. It’s the first development of affordable family homes in north Northumberland since the mid-1990s and 21 new homes will be available for social rent or shared ownership.

Our new website www.4hg.co.uk is now live. You can use it to contact us, report a repair, make payments, apply for homes and much more. If you use the website to log in, you can find your past and current rent statements and make sure all of your payments are up to date. There’s also plenty of information available on the site about your housing, area and the scheme you live in. And what’s more, all of our contact details are on there – so you can get in touch quickly and easily if you have any feedback or questions.

It’s an environmentally friendly development, having reached Level 4 of the Code for Sustainable Homes. This means that solar panels and effective insulation will help reduce the impact on the environment as well as making bills cheaper. Register your interest for the homes at Ladywell by visiting www.northumberlandhomefinder.org.uk or calling Berwick Borough Housing on 08000 461 451

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A closer look at our repairs service Berwick Borough Housing’s repair service helps to make sure that your home is in tip-top condition and that reported repairs are dealt with quickly and carefully. But have you ever wondered what goes on behind the scenes of the service? Elizabeth Bruin, a tenant, kindly gave us her story.

3

er, visited Brian Learmonth, our join m. to have a look at the proble

1 Brian quickly spotted the trouble and fixed it right away.

4 Spittal, nt who lives in na te a , in ru B h Elizabet her garden a problem with found she had e Ramparts our offices on th d te si vi d an te ga pair. to report the re Business Pa