Accreditation Path Web-Based Training - BlackBerry

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to manage high availability in a BES12 environment. • Compare the options to configure high availability in BES12. •
Accreditation Path

BES12 The technical accreditation training path for BES12 includes a blend of instructor-led training and web-based training. All web-based training and job aids must be completed using BlackBerry Universe prior to instructor-led training. The instructor-led training and assessments must be completed through one of BlackBerry’s Authorized Training Partners and will take 3.5 days to complete. To successfully achieve the Accreditation for BES12 you must complete all training and assessment requirements listed in the charts below.

Web-Based Training Training Module

Course Code

Duration

Description

Goals

BES12 Architecture & Data Flows

718-09231-123

15 minutes

In this web-based course, you will learn about the high-level BES12 architecture and how the BES12 components interact with BlackBerry OS (version 5.0 to 7.1), BlackBerry 10, iOS, Android, and Windows Phone devices.

• Describe the key features of BES12 as they relate to the architecture • Describe the high-level architecture of BES12 • Identify the communication paths available between your organization and users’ devices • Describe how data flows when a device is activated • Describe how data flows when a device receives email or organizer data

Getting Started with your OSX Device

718-60663-123

15 minutes

This course describes how to activate and deactivate an OSX device.

• Outline how to activate an OSX device • Recall how to deactivate an OSX device

High Availability in BES12

718-09252-123

30 minutes

This course describes what you must do to set up high availability in BES12 environment. It uses activities and labs to show you how you can use these features to manage high availability in a BES12 environment.

• Compare the options to configure high availability in BES12 • Describe the active-active high availability model • For a given scenario, choose the best high availability option • Identify the key components involved in the high availability architecture for BES12 • Summarize the tasks required to configure high availability in BES12 • Evaluate whether an environment meets the system requirements and prerequisites for configuring high availability • Identify how BES12 evaluates the health of BES12 components • Gather information about the state of high availability in BES12 • For a given scenario, identify the cause of a failover and what must be done to correct the problem

Installing BES12

718-09238-123

20 minutes

In this web-based course, you will learn how to check requirements and configure permissions required to install and run BES12. You will also practice how to install BES12 on one computer for the first time.

• Summarize the BES12 installation process • Check the requirements using the BES12 pre-installation Checklist, BES12 setup application, and BES12 Compatibility Matrix before installing BES12 • Given a scenario, determine if the environment supports a BES12 installation • Create a service account • Configure permissions on the computer • Configure the database server • Install the BES12 software on a single computer • Configure your organization name and SRP information • Perform post-installation tasks

What’s New in BES12.5

718-60923-123

15 minutes

In this web-based course, you learn about the new features in BES12 version 12.5.

• Describe new BES12 management console features • Customize the BES12 management console colors • Describe BES12 support for Good Dynamics • Create and send a new Good Dynamics PIN • Describe new BES12 app features • Create an app category • Describe other new features in BES12 version 12.5

Managing Licenses in BES12 Version 12.5

718-60985-123

1 hour

In this web-based course, you learn about managing licenses in BES12 version 12.5.

• Determine what licenses you need in your organization’s environment • Describe the license requirements for various activation types • View licensing status in BES12 • Change the license expiration warning in BES12 • View unlicensed features in BES12

Accreditation Path

BES12 Instructor-Led Training Training Module

Course Code

Duration

Installing BES12 Workshop

716-09576123

High Availability

Description

Goals

2 hours

Through the use of scenario-based labs, you will learn the skills necessary to check the BES12 requirements, perform pre-installation tasks, install BES12 version 12.2, and log in to BES12 for the first time. You will also learn how to install the BlackBerry Collaboration Service.

• Summarize the BES12 installation process • Check the requirements using the BES12 pre-installation checklist before you install BES12 • Create a service account • Configure permissions for the service account • Configure the database server • Install the BES12 software • Install the BES12 management console • Log in to BES12 for the first time • Install the BlackBerry Collaboration Service

716-09629123

3 hours

This course describes what you must do to set up high availability in BES12 environment. It uses activities and labs to show you how you can use these features to manage high availability in a BES12 environment.

• Describe the active-active high availability model • Analyze the options available in BES12 for implementing high availability • For a given scenario, choose the best high availability option • Identify the key components involved in the high availability architecture for BES12 • Summarize the tasks required to configure high availability in BES12 • Evaluate whether an environment meets the system requirements and prerequisites for configuring high availability • Identify how BES12 evaluates the heath of BES12 components • Gather information about the state of high availability in BES12 • For a given scenario, identify the cause of a failover and what must be done to correct the problem

BES12 Troubleshooting Basics

716-09629-

2 hours

This course provides hands-on experience in basic troubleshooting in a BES12 environment. This course includes lectures and exercises to enhance the participant’s learning experience.

• Identify where to start troubleshooting an issue with BES12 • List tools available to help you troubleshoot an issue • Use support resources to help identify issues • Identify and locate the different log files available in BES12 • Identify what log files to use to troubleshoot common issues

Troubleshooting BES12 Deployment Issues

716-09629-

1.5 hours

Through the use of discussions and scenario-based activities, you will learn how to troubleshoot common BES12 installation and upgrade issues.

• Locate the installation and upgrade log files and identify what information you can find in them • List questions you can ask to gather information about an installation or upgrade issue • List useful tips for identifying installation and upgrade issues in the log files

Managing Licenses in BES12

716-09629-

2 hours

Through the use of lecture and labs you will learn how to define licensing, determine what licenses you need, and activate licenses in a BES12 environment.

• Define what a license is • Determine the licenses you need • Describe the license requirements for activation types • Describe how you get licenses • Summarize the steps to obtain and activate licenses • Specify the administrator account you require to manage licenses • Describe how license compliance works • Check the available licenses, when licenses will expire, and compliance states

Accreditation Path

BES12 Instructor-Led Training Training Module Managing BES12 Workshop

Course Code

Duration

716-60754123

2 days

Description

Goals

Through the use of scenario-based labs, you will learn the skills necessary to manage BlackBerry 10, BlackBerry OS (version 5.0 to 7.1), iOS, Android, and Windows Phone devices using BES12 version 12.2.

• Connect BES12 to a company directory • Obtain and register an APNs certificate • Set a login notice for the BES12 consoles • Add an enrollment configuration for DEP • Describe the difference between directory groups and local groups • Create and manage user groups • Create and manage device groups • Create and manage administrator accounts • Configure the BlackBerry MDS Connection Service • Configure the BlackBerry Collaboration Service • Configure gatekeeping • Create and manage profiles • Describe the features and benefits of using IT policies • Create and manage IT policies • Manage apps • Create compliance rules • Control the software release that users can install on BlackBerry 10 devices • Describe the options for adding user accounts to BES12 • Describe the difference between directory users and local users • Add user accounts to BES12 • Export a filtered list of users • Configure Secure Work Space for iOS and Android devices • Configure activation settings • Activate an iOS device, an Android device, a BlackBerry 10 device, and a Windows Phone device • Describe the BlackBerry Wired Activation Tool • Manage an Android device that uses KNOX MDM and KNOX Workspace • Enable Windows single sign-on • Obtain information from the dashboard • Control devices using IT administration commands • Manage auditing

Accreditation Path

BES12 Assessments Training Module

Course Code

Duration

Description

BES12 Architecture & Data Flows Assessment

719-09357-123

15 minutes

This assessment will evaluate the learner according to the objectives for the associated learning module. The passing score for this assessment is 73%.

High Availability in BES12 Assessment

719-09389-123

15 minutes

This assessment will evaluate the learner according to the objectives for the associated learning module. The passing score for this assessment is 73%.

Installing BlackBerry Enterprise Service 12 - Assessment

719-09363-123

15 minutes

This assessment will evaluate the learner according to the objectives for the associated learning module. The passing score for this assessment is 73%.

Troubleshooting BES12 Deployment Issues - Assessment

719-09395-123

15 minutes

This assessment will evaluate the learner according to the objectives for the associated learning module. The passing score for this assessment is 73%.

Managing BES12 - Assessment

719-09373-123

15 minutes

This assessment will evaluate the learner according to the objectives for the associated learning module. The passing score for this assessment is 73%.

Managing Licensing - Assessment

719-60932-123

30 minutes

This assessment will evaluate the learner according to the objectives for the associated learning module. The passing score for this assessment is 84%.

Managing Licenses in BES12 Version 12.5 – Assessment

719-60986-123

30 minutes

This assessment will evaluate the learner according to the objectives for the associated learning module. The passing score for this assessment is 80%.

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