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ACTION PLAN 2012-2013 Introduction Georgia welcomes the launching of the Open Government Partnership and joins the aspirations of participating countries in making their governments more transparent, accountable, innovative and open to citizen participation. The cornerstone principles of the Partnership have been on the agenda of the Georgian government long before the OGP. Since the Rose Revolution of 2003 all-embracing and successful measures were implemented to fight corruption, completely alter the mindset for the public service delivery and increase the professional integrity among civil servants. From being one of the most corrupt countries in Eastern Europe by 2003, now Georgia has 4% corruption perception among its citizens, only 2% have experienced bribery and 77% of Georgians are satisfied with government’s actions towards fighting corruption. 1 Georgia’s existing political system is based on openness, citizen involvement, transparency and cooperation with civil society. Most advanced and sophisticated technologies and innovative tools are used in all fields of governmental activities.                                                                                                                         1

Life in Transition Survey, EBRD, 2011; Transparency International’s Global Corruption Barometer 2010.

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The OGP is an excellent opportunity for Georgia to move beyond current achievements, undertake new commitments and share experience with the partner countries. The Georgian Action Plan is the result of thorough consultation process with local and international NGOs, students and academia throughout the country. The Georgian Government commits itself to take action within the framework of four “grand challenges”: v Improving Public Services v Increasing Public Integrity v More Effectively Managing Public Resources v Creating Safer Communities

1. Public Service of the Future According to 2012 World Bank case study, prior to 2003 public services in Georgia were dysfunctional, corrupt and full of bureaucratic barriers. Systems of public registries, would it be registration of birth or a new business, were chaotic and corrupt. Inaccurate information was stored in Soviet-era archives. Registration of property involved visits to various offices for stamps and signatures and notarizations. Responses often took up to two months. “To obtain a passport, citizens had to go to one public office, only to be sent to another to get proof of residency before returning to the first office to stand in line for hours and to bribe some official just to do his or her job”. 2 Chaos was over after the Rose Revolution in 2003, when the attitude towards public service delivery changed altogether: corruption was eradicated, transparent and business-type registries were introduced with new, qualified and well-earning staff. Time for service delivery was significantly cut. Sophisticated information technologies were implemented. 3                                                                                                                         2

  Paragraph is taken from the World Bank case study: “Fighting Corruption in Public Services: Chronicling Georgia’s Reforms”, 31 January 2012: 3 Ibid.

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The consequences were there to follow and according to EBRD 2011 Life in Transition Survey, 92% of Georgian citizens are satisfied with the quality of official document issuance and Georgia holds respective first place among surveyed countries. Though the results of the reforms were quite impressive, it was felt that there was a room for further improvement: A. Public Service Hall - Hub of Public Services In 2011, the Ministry of Justice started to implement a new concept of Public Service Hall (, which is based on the idea of “everything in one space”: th