Sep 7, 2017 - NZ provides insurance industry leaders, senior management ... Anita Hawthorne, General Manager Customer Ex
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Adding value to the customer and customer experience. Thursday 7 September 2017 Stamford Plaza Hotel, Auckland
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CIP Points Available
SPONSORS PLATINUM
GOLD
NETWORKING DRINKS
FOR INSURANCE
ABOUT ANZIIF INSURANCE CONFERENCE NZ Organisations that deliver a superior customer experience are thriving and, as a result, customers are rewarding the organisations with customer loyalty. The Insurance Conference NZ provides insurance industry leaders, senior management and industry stakeholders with an opportunity to explore how changing the traditional ways of engaging with customers within the insurance industry can benefit both the customer and organisation.
LEARNING OUTCOMES
VENUE Stamford Plaza Hotel 22–26 Albert Street Auckland DATE Thursday 7 September 2017 TIME REGISTRATION
8.15 am–8.45 am
• How to improve your customer experience to gain a competitive edge
CONFERENCE 8.15 am–4.30 pm
• Insights from Air New Zealand around how to create the perfect customer experience
NETWORKING DRINKS 4.30 pm–5.30 pm
• Learn how technology can add value to the customer • G ain an understanding of what insurtech is and the opportunities for New Zealand insurers
ANZIIF CIP POINTS 6
• F ind out what people and skills the insurance industry will recruit for in the future.
REGISTRATION Earlybird, group, and ANZIIF member registration discounts available.
Register at anziif.com/InsuranceConferencenz
SPEAKERS • Anita Hawthorne, General Manager Customer Experience, Air New Zealand • Brenton Charnley, Co-founder, Insurtech Australia • Craig Kirk, General Manager, Delta Insurance • Hamish McDonald, General Manager, Ensure Recruitment • Joanne Davis-Calvert, Financial Markets Authority • John Lyon, Chief Executive Officer, Ando • Julian Smith, Customer Futures & Insights team, IAG • Mitchell Pham, Chairperson, FinTechNZ (Panel Moderator) • Rene Swindley, Director, Frank Risk Management • Richard Deakin, Solutions Director, CoreLogic
2017 ANZIIF INSURANCE CONFERENCE NZ
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EVENT PROGRAM TIME
SESSION
8.15 am
Registration opens
8.45 am
Conference opening and welcome Master of ceremonies: Prue Willsford, Chief Executive Officer, ANZIIF CUSTOMER EVOLUTION
8.50 am
The age of the customer and implications for the New Zealand insurance industry Julian Smith from IAG THE CHANGING FACE OF INSURANCE
9.50 am
Insurers of the future – what people and skill sets will we recruit in the future? Hamish McDonald, General Manager, Ensure Recruitment
10.30 am
Morning break CREATING SUPERIOR CUSTOMER EXPERIENCE
11.00 am
Data—how to use data to improve customer engagement Richard Deakin, Solutions Director, CoreLogic
11.30 am
The Air New Zealand journey—what does New Zealand’s homegrown leader do differently to make them world-leading? Anita Hawthorne, General Manager Customer Experience, Air New Zealand
12.45 pm
Lunch break INNOVATION AND DISRUPTION
1.45 pm
Insurtech—New Zealand in the global context Brenton Charnley, Co-founder, Insurtech Australia
2.40 pm
Afternoon break ADDING VALUE THROUGH TECHNOLOGY Panel discussion: Technology and Insurance—how technology can add value to the customer and customer experience
3.00 pm
Moderator: Mitchell Pham, Chairperson, FinTechNZ Panellists: Joanne Davis-Calvert, Financial Markets Authority
4.20 pm
Conference wrap-up and close
4.30 pm
Networking drinks sponsored by Cunningham Lindsey
Brenton Charnley, Co-founder, Insurtech Australia Craig Kirk, General Manager, Delta Insurance John Lyon, Chief Executive Officer, Ando Rene Swindley, Director, Frank Risk Management
Please be advised that the conference program and timings are subject to change.
2017 ANZIIF INSURANCE CONFERENCE NZ
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REGISTRATION FORM / TAX INVOICE *Please note registration will NOT be processed without payment
EVENT
ANZIIF INSURANCE CONFERENCE NZ
VENUE
Stamford Plaza Hotel, 22-26 Albert Street, Auckland, New Zealand
DATE
Thursday 7 September 2017
TIME
Registration 8.15 am–8.45 am
Conference Sessions 8.45 am–4.30 pm
Networking Drinks 4.30 pm–5.30 pm
PRICING EARLYBIRD MEMBER (Ends Thursday 24 August)
$406 (incl. GST)
STANDARD MEMBER
$450 (incl. GST)
EARLYBIRD NON-MEMBER (Ends Thursday 24 August)
$580 (incl. GST)
STANDARD NON-MEMBER
$645 (incl. GST)
GROUP BOOKING OF 3 OR MORE
$440 (incl. GST)
CONTACT DETAILS *All fields are COMPULSORY. TITLE
FIRST NAME
DOB
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LAST NAME
EMAIL
ORGANISATION
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REGISTRATION DETAILS *Confirmation will be sent to email addresses listed below. NAME
EMAIL
DIETARY REQUIREMENTS** MASTER ID
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AMOUNT $
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** Dietary requirements can only be accommodated if provided 10 days prior to event date
PAYMENT DETAILS *This document becomes your TAX INVOICE once completed and payment made. Prices include GST. MY REGISTRATION WILL BE PAID BY (SELECT ONE)
EFT
CREDIT CARD
ACCOUNT NAME Australian and New Zealand Institute of Insurance and Finance BANK Bank of New Zealand ACCOUNT NO 02 0500 0550383 025 WHEN PAYING BY EFT EVENT AND DELEGATE NAME MUST BE SENT VIA EMAIL TO
[email protected] PLEASE DEBIT MY (SELECT ONE) CARDHOLDER’S NAME
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CHEQUE / BANKDRAFT ENCLOSED
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CANCELLATION AND PRIVACY POLICY *Please read carefully A full refund less 25% service charge will be made for cancellations advised by letter or email up to fifteen (15) working days prior to the event. Regrettably no refunds can be made after this time. In case of exceptional circumstances please contact customer service. ANZIIF collects and stores your personal information for the purposes of providing and promoting continuing education programs and membership services. The information you provide will not be released to any other person or organisation without your consent unless required to do so by law. ANZIIF will on occasion be asked to submit delegate names and contact details to event sponsors. Please tick if you do NOT wish your name and contact details to be released to the sponsors of this event. Please tick if you do NOT wish your name and company to be listed on the conference proceedings attendance sheet. To review ANZIIF’s full privacy policy go to www.anziif.com/about/privacy-statement FOR FURTHER INFORMATION REGARDING THE EVENT OR REGISTRATIONS, PLEASE CONTACT ANZIIF CUSTOMER SERVICE: ADDRESS GST PHONE EMAIL
PO Box 344, Shortland Street, Auckland 1140 New Zealand 77 991 247 0800 103 675
[email protected]
www.anziif.com
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