Age UK Camden services

About Age UK Camden We are a flexible, creative organisation working in partnership with Camden Council, health services and other voluntary organisations to provide high quality, innovative services for older people in Camden’s diverse communities.

Our shop We’re always seeking quality donations and dedicated volunteers to help out at our busy charity shop.We’re open every Monday to Friday, 10.30am to 4.00pm. 53 Leather Lane, London EC1N 7TJ 020 7831 4928

Nationally, we work as a member of the Age UK federation to campaign on issues that affect older people, from pensions to healthcare, isolation, dementia and more.

Volunteering opportunities The skill, time and energy of our volunteers make a real difference to what we do.

Age UK Camden also has a Campaigns Action Group, led for and by older people to campaign on issues they care about. If you’d like to get involved please email [email protected].

If you’d like to learn new skills and contribute to the wellbeing of older people in Camden, there’s a wide range of ways to do this. You can volunteer in advice giving, befriending, at our digital inclusion drop ins or charity shop and much more.

If you have any comments or concerns about our services, please let us know. You can phone, write (details below), or refer to our leaflet on how to complain. Ageing Better in Camden Ageing Better in Camden is a partnership of older people and Camden organisations, including Age UK Camden, working together to tackle social isolation and loneliness among older people. 020 7239 0400 [email protected] ageingbetterincamden.org.uk How to support us We are a local, independent charity and we raise all our own funds. We rely on the financial support of individuals, trusts, businesses and others to continue our work.

Our corporate volunteering scheme includes running gadget workshops and organising events, outings and activities. We also welcome ideas and suggestions for activities or skills you’d like to share. Contact: [email protected]

Age UK Camden Tavis House 1-6 Tavistock Square London WC1H 9NA t 020 7239 0400 e [email protected] www.ageukcamden.org.uk facebook.com/ageukcamden @ageukcamden

You can help us by: • making a one-off donation or regular donation • leaving us a gift in your will • organising or participating in a fundraising event • donating quality goods or shopping in our Leather Lane charity shop • volunteering. Contact: [email protected] Age UK Camden is the trading name of Age Concern Camden, which is a registered charity number 293446 and company limited by guarantee. Registered in England number 1969975.Registered office: Tavis House, 1-6 Tavistock Square, London WC1H 9NA September 2016

Age UK Camden services Helping to make later life a fulfilling and enjoyable experience

Our services can help you to keep active, stay connected and get the most out of life. At Home A paid for service that offers a full range of tailored care in your home, including washing, bathing and dressing, shopping, cleaning and meal preparation. The service is delivered by Age UK Kensington and Chelsea, one of our partners, and is registered with the Care Quality Commission. Staff are fully trained and vetted. 020 8960 8137 [email protected] Care Navigators Care Navigators are health or social care professionals based in GP practices. They can support you if you are a Camden resident aged 60 or over or if you have a long term health condition. Care Navigators have specialist knowledge of services and can talk to you about your needs to help you find the most suitable support. Speak to your GP about getting support from the Care Navigation service. 07496 370 672 [email protected]  Digital Inclusion computer drop in sessions If you’re a confident computer user or have recently completed a course, come along to our drop in sessions at Tavis House, every Monday to Thursday, 10am to 1pm. Enjoy a welcoming and friendly environment where you can access the internet for free and practise the skills you’ve learned. No need to book and our knowledgeable volunteers are on hand to help 020 7239 0400 [email protected]

Counselling and psychotherapy

Good Neighbours Befriending Scheme

If you’re over 55 and registered with a Camden GP, you can use our service to talk through any emotional issues or concerns in a confidential and non judgemental way.

Our Good Neighbours Scheme offers befriending and companionship. We’ll match you with a trained and checked volunteer who will visit you on a regular basis. If you are isolated, housebound or living with a disability, you will be prioritised for this service.

Your counsellor will not give you advice or tell you what to do, but will work with you to make changes and develop a greater understanding of yourself and your life. If you’re housebound we can visit you at home. Our service can help if you have early stage dementia. Group therapy is also available. 020 7239 0400 [email protected] Dementia Wellbeing and Befriending Living with dementia can bring many challenges. Age UK Camden is a specialist in dementia care and we have a range of services to help you. We can also support partners, carers and friends. Dementia Wellbeing Our Wellbeing team can work with you on a one to one basis if you have memory impairment or dementia. Over six months we can help you create a personal plan to improve your health and wellbeing and connect you with other support available in Camden. Dementia Befriending If you’re an older person with dementia or memory impairment, befrienders can visit you at home or join you in activities you enjoy doing outside. Befrienders are trained and DBS (criminal record) checked and we aim to match you with a befriender that you’ll have something in common with. 020 7239 0400 [email protected] [email protected] Direct payment support Direct payments are payments from the council that give you more flexibility and control in arranging your own social care services. If you’re eligible, we can explain how the scheme works, help you complete the application form and help you with managing your care package. We can also offer support with payroll, recruiting carers and general advice. You’ll be invited to regular user meetings where you can discuss any issues or concerns and we can also put you in touch with existing users. 020 7239 0443 [email protected]

Our scheme covers NW3 and we can signpost you to other schemes in the borough if you live outside of these areas. 020 7443 9241 [email protected] Information and Advice

Nail care

The Information and Advice team can help with one-off queries as well as more complex issues. They can also support you with direct payments, do benefit checks to maximise your income and much more. You can get help by phone, email or appointment and we also run outreach sessions at community locations.

If you’re over 50 and unable to cut you own toenails (and aren’t receiving a toenail cutting service from the NHS) this simple toenail and fingernail cutting service can help you to remain mobile and active.

020 7837 3777 [email protected] Plan Ahead - taking action to plan for the future A series of free events to help you find out more about the importance of making a will, lasting power of attorney (a legal tool that gives another adult the legal authority to make certain decisions for you, if you become unable to make them yourself) and funeral plans. 020 7239 0400 [email protected] Internet Shopping Service If you’re no longer able to get out and about our shopping service can help you to remain independent for longer. With a weekly call from our friendly staff, this service is a great addition to a care package as it frees up your carer to focus on direct support and care. Once you’ve registered for the service, we’ll telephone you at an agreed day and time to take your order. We’ll place your order online at a supermarket of your choice and your shopping will be delivered at an agreed time. The service is charged at £5.00 per call with an additional charge from the supermarket for delivery. You can sign up for a regular call or one off help. 020 7239 0400 [email protected]

We’ll need approval from your GP or other health professional to register you for the service and there is a small fee. We offer the service at Henderson Court Resource Centre in Hampstead and Kentish Town Health Centre on Barthlomew Road. 020 7794 6588 Opening Doors London (ODL) ODL, a subsidiary charity of Age UK Camden, provides a range of services for men and women aged 50 and over who identify as being lesbian, gay, bisexual and/or trans. 020 7239 0446/020 7239 0447 [email protected] openingdoorslondon.org.uk Resource centres Our two resource centres, in Hampstead and King’s Cross, are lively and welcoming meeting places offering a wide range of health, leisure, educational and social opportunities. Both centres also offer specialist dementia support for people with local authority allocated personal budgets or self-funders. Rates, activities and availability may vary. Freshly cooked nutritious lunches are available on a daily basis for a small charge. Transport can be arranged via the council’s transport team. Henderson Court: 020 7794 6588 [email protected] Great Croft: 020 7278 5090 [email protected]