AIOCEL | OFFICIAL GUIDE FOR CLIENTS

AIOCEL | OFFICIAL GUIDE FOR CLIENTS

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Official Guide for Organisations or Cients of AIOCEL version: 1.0.1 on March 7, 2017. The contacts are like your phonebook, whenever you proceed to a campaign obviously your recipients. Using contacts tab you can add / edit/ delete contacts. If you have more contacts you can import from .csv file (followed by different country and group).

Register This form allows you to get free account. https://aiocel.com/sms/site/register

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Login Here is the login form to access member's account. If don't have account get a free account by clicking " Sign Up" button. https://aiocel.com/sms/site/login

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All Contacts

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Adding new contact This is modal window to add new contact, please ensure that you have filled all mandatory fields.

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Adding new contact (example) Example of adding new contact

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All Contacts (with list) Example: See the following list we added two new contacts with different country (BRUNEI, Singapore). When you add a contact "Contact Group" is very important. Choose contact group accordingly.

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Copy Contact You can copy contact to any other group, by using this modal window. (Duplication can’t allow).

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Move Contact You can move a contact permanently to other group, by using this modal form.

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Edit Contact You can edit contact if required, this modal window form give option to edit contact.

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Delete Contact This is the confirmation modal before you perform delete operation.

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Multiple Delete You can delete multiple contacts by selecting checkbox, there is a confirmation modal before you perform bulk delete.

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Copy Multiple Contacts You can copy multiple contacts to particular group by selection. If contact is already existed in destination group system ignores that and copies other contacts.

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Move Multiple Contacts You can move multiple contacts to particular group by selection. If contact is already existed in destination group, the system ignores that and moves other contacts.

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Import Contacts This modal form allows you to import contacts according to group/country. Click on "Download Sample Format" link for sample format.

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Search Contact You can search a contact with different key combination e.g. by mobile number, by name, or by country

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All Groups Here is the list of example contact groups, why do you need a group? A group can separate contacts and identify contact easily when you proceed to different countries campaign. The groups are not only applicable for country separation; you can use it in different scenarios.

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Adding a Group This modal form allows you to create a new group.

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Edit Group This modal form allows you to edit existing group.

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Delete Group This is a confirmation modal before you delete a group, remember when you delete a group it clears all existing contacts from that group.

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Search Group You can search a group using particular keyword

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New Campaign Here is the form to compose new SMS campaign, some steps to follow when you proceed to new campaign • Choose contacts ( either by groups, or by individual contacts or type contact manually ) • Ensure "From" sender settings (if you want to use your own company name, you should apply for SenderID by purchasing a dedicated number), default sender id settings delivers message from shared number e.g. + 19282275770 • Ensure message characters • Important, make sure that you have enough credit (balance)

New Campaign (Select contacts from contact list) Here is a list of contacts to select, but you can select only 10 contacts. How to select more contacts?

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=> Just select contacts from groups (group will allow you to choose more contacts)

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New Campaign (Select contacts from Groups) Select the group and proceed to campaign (here you can select multiple groups no matter how many contacts exist in group) e.g GROUP-A (contains 10,000 contacts, GROUP-B contains 5,000 contacts, if you select GROUP-A, GROUP-B i.e. campaign available to all 10,000+5,000 = 15,000 contacts )

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New Campaign (After group selection)

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New Campaign (Message) This message box allows max 255 characters, if you wish to send more than 255 characters please contact our support team.

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Confirm New Campaign This is the confirmation modal that appears before you submit the campaign.

All Campaigns You can view campaign history/overview from "All Campaigns" tab. Campaign Types: We have two types of campaigns • Regular • Scheduled

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Campaign Status • Completed (i.e. campaign already completed) • Waiting (i.e. Not yet completed)

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Delete Campaign Here is the confirmation modal before you perform deletion. If you delete the campaign it clears all recipient list (history) accordingly.

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Schedule Campaign You can schedule campaign based on different time zones by using below highlighted fields. You can also schedule for other purposes as well.

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Schedule Campaign (Text Message) You can schedule campaign based on different time zone e.g. schedule New Year wishes (Midnight 12:30 AM).

Scheduled Campaign List Here is the list of scheduled campaigns, the present status is "Waiting" since this message scheduled to 2017 Jan Mid night (When time reaches it automatically blasts/sends the SMS).

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You can cancel the schedule SMS by clicking "Delete" Icon.

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Title Template Here is the list of sample title templates with different template code. Why title template? • To reuse the same title when you composing a new campaign • To Save time • Title templates are like your presets: Type one time & use multiple times.

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Add New Title This modal form allow you to create new title template

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Edit Title Template This modal form allows you to edit a template title.

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Delete Title template Here is the confirmation modal before you perform a delete action.

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Notifications Below is special notifications from system / system administrator. AIOCEL may send you from time to time notifications about updates, maintenance, upgrade, new features, etc.

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Notification (View Message) This modal window loads notification's full message ( html/plain text both)

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Delete Notification This is a confirmation alert before you proceed to delete a notification.

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Caller Numbers You can see the list of purchased caller numbers / sender id from this tab. How to purchase a caller number and setup Sender ID? please follow the steps. • •

Click on "Buy a Number", subscribe to a number (there is no option to choose a number, the dedicated number will be assigned by system administrator) Once you get the "caller number" approved, then, apply for "Sender ID" (e.g. ABCMARKET or COMPANY NAME, or ABC).

Note: Requesting a Sender ID still depends on meeting the requirement (For example, you can request a Sender ID anytime before expiration of your subscription period). But once your caller number expired, you will loose access to your Sender ID. So, please make sure your Caller Number is active.

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• AIOCEL administrator will review your “Sender ID” & and can approve/cancel within 24 business hours. • Here you go (now you can use your own Sender ID for campaigns)

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Buy A Caller Number This is the form to purchase a dedicated or caller number. Follow the options accordingly. Note: Please make sure that you have enough funds, before you proceed to purchase.

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Insufficient Funds (Alert on CN request) An alert will appear, when you don't have enough funds.

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Caller Number (with list) Here is an example caller number request, which has subscribed for 2 months (to Singapore country). Note: A dedicated (random) caller number will be assigned (based on Singapore country code)

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Caller Number (Assigned) A dynamic (random) dedicated caller number has been assigned here:

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Requesting Sender ID This modal form allows you to request "Sender ID" (You can see here instant availability) Note: " Sender ID Name" is limited to 11 characters ( We can't process your request if you exceed 11 characters)

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Sender ID request (with list) Example of a Sender ID: "ABCMARKET" requested here and waiting for administrator approval.

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Approved Sender ID Here you can see approved " Sender ID " = ABCMARKET, now you may use your own sender Id for campaigns. Your recipients will now see ABCMARKET as sender and not your number.

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Delete Caller Number If you delete a caller number, you will be loosing your Sender ID & the amount, which you paid for this caller number). Please confirm this request before you cancel/delete.

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SMS Pricing The sample SMS Pricing list has followed (which is controlled by AIOCEL admin)

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Reports You can generate the reports from " reports tab" where you can export campaigns, messages (success/failed) and check the graphical list (followed by year)

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SMS History You can see the "Full history" by clicking "SMS History" tab, where you can see the SMS's status, the unit price etc.

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If SMS failed due to any reason you can the reason by clicking "Remarks" under failed section.

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Failed SMS remarks The modal loads remarks for SMS Fail

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Filter By Dates Filter SMS History by dates, here is the form enter "From Date", "To Date"

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Dashboard Here is the member dashboard page

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Free Credit Request Fresh/New members can request free credit from dashboard page

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Wallet (Add Funds) You can use the credit/debit card form to add wallet funds. Note : You should update card information before you reach this page

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Card Information Update your card information (to reuse and for quick payments). Note: Your credit/debit information will be kept highly secured.

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Filling Credit Card Information This is the sample credit card data.

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Upon Card Update Here is the form after you updating card information. Minimum deposit $5

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Confirmation Before Payment This is the confirmation modal before you proceed to payment

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Payment Success When you complete the payment, you will get a message of a successful transaction you can check this transaction from payment history.

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Wallet History Here is the list of transactions (which you spent for)

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Wallet Transaction Invoice Here is the sample invoice of wallet transaction

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Payment History You can see all your payment logs from the "Payment History" page.

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Search Payments You can search payment logs by Transaction ID, Date,Ref No , Amount. See the sample list below

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Payment Invoice After successful payment, you receive an invoice of payment (Successful transaction ) In PDF format.

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Profile Here is member profile information page, available options : • You can update your profile information

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AIOCEL | OFFICIAL GUIDE FOR CLIENTS • • • •

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You can update password You can update preferences (like receiving newsletters, credit threshold points) Validate your mobile (by SMS, Voice) Terminate your account

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Validate Mobile Member must validate his/her mobile number to receive alerts Validation in two ways: • By SMS Key (Where member will receive a secrete code by SMS) • By Voice Key (Where member will receive a secrete code by voice call)

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After Delivering Secrete Key to given mobile Once member receives his/her secrete key, he will have to enter it in the textbox (like below) and click "Validate". That’s it.

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Next Secrete Key If member didn't receive any secrete key in 60 secs, he/she can request next secrete key again.

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Resend Password By clicking "Resend Password" you can receive another secrete key.

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Change Password This form allow you to change password

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Preferences Here you can activate "Newsletter" mails, also setup "Credit Threshold". If you setup "Credit Threshold" limit 20, i.e. when your credit / balance reaches $20 or less than $20 then you will be receiving free SMS alerts about low balance.

ABOUT AIOCEL: The Number #1 SMS platform designed for any industry. If you have any questions not addressed in this guideline, please report them to us by email [email protected] How to make payment on AIOCEL? Check for price here : https://aiocel.com/sms/pricing We accept all Major credits/debit cards worldwide We accept PayPal We accept Deposit at Bank (Contact us to request deposit information) We accept Cash at our offices, Airport Road, 1st Street on Right after Brussels airlines, Cotonou If you think of any features or request or any particular suggestions, please contact us: [email protected] AIOCEL: https://aiocel.com THANK YOU FOR USING AIOCEL

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