an introduction for Installers

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for Installers. EFFECTIVE LEAD GENERATION. QUALITY PRODUCTS. EAS ACADEMY. COMPREHENSIVE MARKETING SUPPORT. BESPOKE TRAIN
an introduction for Installers EFFECTIVE LEAD GENERATION QUALITY PRODUCTS EAS ACADEMY COMPREHENSIVE MARKETING SUPPORT BESPOKE TRAINING PARTNER BENEFITS DEDICATED SUPPORT TEAM

Get a head start by joining Excellence as Standard - the definitive installer programme

AN INTRODUCTION FOR INSTALLERS

What is Excellence as Standard? Excellence as Standard (EAS) is a brand new member programme, brought to you by Epwin Window Systems, that invites loyalty and trust. EAS sets the benchmark for the home improvement and construction industries. It advocates excellence at every stage of a project - from manufacturing through to the physical installation in a consumer’s home - and you need to be a part of it. Being part of the EAS charter will demonstrate that you are an installation company committed to raising standards across the industry, as well as delivering the best possible service throughout the entire customer journey. We will support you every step of the way.

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AN INTRODUCTION FOR INSTALLERS

Aim of the programme Excellence as Standard symbolises a pledge of commitment from our members to strive for excellence in fenestration. From day-to-day business operations through to product manufacturing processes and physical installations in the home, Excellence as Standard is a culture that permeates every level of a member’s business.

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AN INTRODUCTION FOR INSTALLERS

Find an installer EAS membership will help you become the go-to company for the many thousands of homeowners in your region seeking an installation company resolutely committed to quality. All Excellence as Standard accredited installers will be showcased on a ‘Find an Installer’ page where homeowners can input their postcode to locate their nearest EAS approved installer. Such visibility will lead to an increase in business. You can also use your individual listing as a means of promoting your business. To further help you promote your business you will have the ability to drive your own ratings and reviews. These reviews will highlight your efforts to accomplish excellence and give consumers confidence in your products and installation standards.

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AN INTRODUCTION FOR INSTALLERS

Why you should join If you’re an installer who’s committed to excellence in everything you do, Excellence as Standard is committed to you. Making a pledge of allegiance to the EAS charter and continuously striving for excellence in everything that you do delivers you a number of tangible, unique benefits:

◎ 01 - Effective lead generation ⋆ 02 - Quality products # 03 - EAS academy $ 04 - Comprehensive marketing support  05 - Partner benefits & 06 - Dedicated support team 5

AN INTRODUCTION FOR INSTALLERS

01 - Effective lead generation You will get access to qualified leads through the EAS website courtesy of our EAS approved fabricators. Further qualified leads can be captured by implementing the additional digital marketing strategies available via the installer programme. You will be fully armed with all the tools needed to help you increase business in your area and get a competitive edge. This includes: Access to a range of marketing packages via our partners to drive your own leads 99 Access to a review centre where you can manage customer reviews and share 99 them on your site and dedicated landing pages on excellenceas.co.uk and an Epwin company site.

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AN INTRODUCTION FOR INSTALLERS

02 - quality products You will get access to the best systems brands throughout Epwin Window Systems (Profile22, Spectus and Swish Windows & Doors) and you can tap into the EAS fabricator family.

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03 - EAS ACADEMY AN INTRODUCTION FOR INSTALLERS

Our dedicated EAS Academy fully supports installers in the process to become EAS certified and is jam-packed with help, advice and training material designed to facilitate you in your quest to promote excellence throughout your business. Split over four key courses and communicated by a range of experienced Epwin professionals and industry experts, the Academy offers online, face-to-face and downloadable material ranging from health and safety advice through to marketing and sales support. All information relayed on each of these four themes will also be supplied in a digital format so that you can bring yourself up to speed with them in your own time and share the details with as many members of your team as you can.

Bespoke Training You will receive access to regularly updated Video Training content which will provide you with invaluable direction on areas such as ‘How to drive reviews’, ‘Guide to social media’ and ‘How to drive leads’.

NVQ Training NVQ training is also accessible (Level 2 & 3) at reduced rates so that your team members can develop a further understanding of their respective roles and become more competent at what they do.

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AN INTRODUCTION FOR INSTALLERS

' Managing your business Rest assured that you can call upon EAS for all the help and support you need to manage every area of your business successfully.

( Technical & product training Our technical experts will pass on up-to- the-minute technical support and training to help you achieve the highest installation standards. Our industry specialists will also keep you informed of current legislation and the latest industry information.

) Marketing your business A multitude of marketing techniques can be used to boost your business profile. These sessions will arm you with the knowledge to best market your business.

* Sales knowledge Excellent customer service is a mainstay of any successful business, and of equal importance is the retention of strong long-term relationships with customers once they have selected your business. A number of practical sessions will help you strengthen your customer service and after sales skills.

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AN INTRODUCTION FOR INSTALLERS

04 - comprehensive Marketing Support An impressive and comprehensive suite of branded member marketing material, which can be specially personalised, will be available via an easily accessible EAS portal to help you communicate the programme to homeowners. Full marketing and business support is also available through EAS and our approved partners.

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AN INTRODUCTION FOR INSTALLERS

05 - partner benefits We understand the importance of partnerships and how vital they are to the future success of a business, which is why we will work so closely with you. EAS membership will also give you the opportunity to work with, and benefit from our trusted partners. Who offer: Bespoke solutions 99 Marketing support / Digital package 99 Commission opportunities 99 Exclusive benefits 99

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AN INTRODUCTION FOR INSTALLERS

Preferred partner Excellence as Standard are delighted to be working with FENSA as their preferred partner to deliver self certification for installers. EAS is about delivering the best service from manufacturing to installation. EAS wanted to align with an accreditation body that also strives for excellence within the glazing industry. Working with FENSA will ensure that all EAS members will be able to instill consumer confidence.

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AN INTRODUCTION FOR INSTALLERS

06 - DEDICATED Support Team Our committed team of experts will support you every step of way. You will be given a dedicated brand manager, customer service, technical advice and business development contact who you can get in touch with at any time. On top of that, you will have unrivalled access to experts from the brand.

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AN INTRODUCTION FOR INSTALLERS

Become a part of the EAS team In order to obtain and preserve your EAS chartered installer status, the following criteria must be adhered to: You will be certified by an 99 EAS approved training

You provide an Insurance99 Backed Guarantee

provider

You commit to no ‘hard sell’ 99 techniques

You participate in learning 99 activities via the EAS

You respect the customer’s 99 home (including the use

Academy from the point of membership

of dust sheets and tidy presentation - wearing clean uniform which clearly displays the EAS logo)

You only install high-quality 99 windows and doors that have been produced by an “Excellence As Standard” partner

You carry an FENSA / EAS 99 card at all times

You only supply CE Marked 99 products

You continue self-promotion/ 99 marketing activities within

You deliver work that meets 99 national Building Regulations

their working radius

You respond to all supplied 99 leads within a 24 hour period

or register installations with Building Control or a similar self-certified body

You pass an annual check 99

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AN INTRODUCTION FOR INSTALLERS

Epwin Window Systems is the right partner Epwin Window Systems serves the trade, retail, new build, commercial and social housing sectors through a nationwide network of both fabricators and installers. Epwin Window Systems is home to four of the UK window and door market’s most powerful and best known brands including three window systems: Profile 22, Spectus, Swish Windows & Doors, and the UK’s leading sliding door company PatioMaster. All brands offer an extensive product range and are all manufactured within the UK.

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#Takethepledge now and join us

Gain a competitive edge and the trust of homeowners by pledging your allegiance to the EAS member programme. Our dedicated team are waiting to welcome you on-board. Sign up to Excellence as Standard today at www.excellenceas.co.uk or for more information, please contact [email protected] Telephone: 01952 280560