ANEC Annual Review 2015

Raising standards for consumers

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Contents Message from the ANEC President.............................. 3 Messages from our friends and partners...................... 5 Key Events of 2015..................................................11 ANEC governance bodies................................................ ANEC Annual Action Plans............................................... Review of the European Standardisation System............... TTIP and standards....................................................... CENELEC ends work on use of appliances by vulnerable consumers................................................ Other stories................................................................

11 11 11 12 12 12

Technical Studies 2015.............................................13 ‘European cross-border online shopping - Learning from consumer experiences’............................ 13 ‘Drafting standards in a hazard-based format’................... 13

Child Safety............................................................14 New standards for swimming pools.................................. Laundry detergent capsules............................................ Standard for moveable goals........................................... ANEC endorses Toy Safety Tips.......................................

14 14 14 14

Information Society.................................................17 ANEC suppresses flame retardants.................................. Mobile phones - reflecting real consumer use.................... ANEC guides on privacy standardisation........................... Other stories................................................................

17 17 17 17

Innovation..............................................................18 Smart deployment of smart meters................................. 18

MarketWatch..........................................................18 MarketWatch................................................................. 18

Services.................................................................19 Safety of accommodation services................................... 19 ANEC views on cross-border parcel delivery...................... 19 Other stories................................................................ 19

Sustainability..........................................................20 Circular economy package rewind.................................... 20

Ecodesign...............................................................20 Renewed narrative for Ecodesign..................................... 20 Other stories................................................................ 20

Design for All..........................................................15

Chemicals in consumer products...............................21

European Accessibility Act.............................................. 15 Design for All (M/473).................................................... 15 Other stories................................................................ 15

Roundtable on hazardous chemicals................................. 21 Toys - lower chemicals limits........................................... 21 Other stories................................................................ 21

Domestic Appliances................................................16

Traffic....................................................................22

Proposal for Gas Appliances Regulation adopted................ 16 Barbecues.................................................................... 16

Child safety.................................................................. 22 Bicycles - lighting and reflective devices........................... 22 Other stories................................................................ 22

Members of the ANEC General Assembly....................23 2

ANEC at 21 Message from the ANEC President Since its creation in 1995, ANEC has grown to become one of the most effective and influential consumer organisations in the world. But we do not campaign. We leave that to others. Our principal role is to complement the contributions of business in order to ensure standards and related legislation protect European consumers and their welfare. There is always room for improvement, but we have achieved much in many sectors. ANEC has been notably successful in improving product safety. Our consumer experts have ensured that products are safe and fit for purpose, including toys, childcare articles, and domestic appliances. We have introduced design-for-all principles into standards and legislation to overcome inequity and make sure older people and those with disabilities can use consumer products and services safely. We have been active in improving traffic safety, from improved child-restraint systems, to the safety of bicycles. We have also promoted the sustainable use of prod-

ucts and reduced environmental impacts. We have introduced foreseeable use into legislation on ICT products that include mobile phones. Standards work on services was in its infancy in 1995. Businesses in the service sector do not have the same tradition as those that supply products, where standards have been a vital tool to deliver safety and performance over many years. Service quality has often been seen as providing competitive advantage to companies. However, standards, backed by legislation, can ensure services are safe and provide a level-playing field upon which businesses can compete fairly in the market place. This should be an important growth area for European standardisation and ANEC must pursue a proactive role in working with service sectors. In some fields of standardisation activity, especially emerging fields, the complexity and levels of technical expertise needed by consumer experts to play an effective part in the standardisation 3

process has significantly increased. This is particularly challenging for ANEC but I believe has echoes across the whole standardisation landscape. ANEC has a capable, experienced and committed staff, some of whom have been with the association from the very beginning. Their expertise is not simply in organising our volunteer consumer representation, but providing the essential political and technical contributions to the very many activities undertaken. The pace of development of standards and legislation has increased markedly over 21 years, and without these direct undertakings by staff, the work of our volunteers could not be as effective. Our supreme body is the General Assembly. Formally, it is open to one individual from each EU and EFTA country, and candidate accession countries to the EU, representing all the consumer organisations in that country. Presently, we have 32 members out of a possible 33, the highest number of partici4

pating countries in our history. This link to the consumer movement in so many countries reinforces the credibility of ANEC in setting and pursuing its strategic objectives, and areas of priority. Our volunteer experts are recruited from across the EU and EFTA. It is their collective voice that allows ANEC to speak with authority in standards committees and elsewhere, and to support the national delegation principle by providing the consumer view where one might not otherwise exist. They bring a wide range of experience and expertise to ANEC and to standards development. I thank them all for the detailed and demanding work they do, and for the many achievements ANEC can claim. We always need more experts, particularly in emerging sectors of activity. I know pressure to deliver standards more rapidly is challenging for volunteers who have relatively little time and receive only expenses for their work, and I believe it to be a future challenge for ANEC.

ANEC and its work are dependent on European public funding. This has been the case since 1995. The time of our volunteers has always been taken as contribution in kind and was worth some 400.000€ in 2014, adding almost 30% to the total value of our activities. Naturally, the global financial crisis of the past decade, and its impact on public resources, caused uncertainty and created some anxiety for ANEC. Nevertheless, we have reached a calmer sea. I am delighted that, during my term as President, we have achieved a formal legislative base for our activities through Regulation 1025/2012, and have Partnership Agreements in place with the EU and EFTA that should provide stability until 2020. I also thank the European Commission for finding a solution to cash flow problems that troubled ANEC for many years. This allows us to concentrate more fully on our primary objectives. However, we cannot be complacent and we are looking more into the future to ensure effective consumer participation in standardisation continues.

As we move further into our third decade, we must take stock and consider how ANEC can become even more efficient and effective. The Joint Initiative on Standardisation, now being agreed between the Commission and standardisation stakeholders, provides an opportunity to improve consumer representation and activities further. I also believe, by strengthening our alliances with BEUC, with Consumers International and with ICRT, we can become more proactive in identifying emerging issues that could be addressed by standards, especially where the standards are needed to underpin regulation. ANEC has come of age. As a mature organisation, with care and commitment, it will continue to provide a unique voice for European consumers.

ARNOLD PINDAR President

Messages from our friends and partners Catherine STIHLER

Dag Wernø HOLTER

Catherine VAN REETH

Rodolfo CATTANI

MEP & Vice-Chair of the IMCO Committee of the European Parliament

Deputy Secretary General, EFTA

Director-General, Toy Industries, Europe (TIE)

Executive Committee of the European Disability Forum (EDF)

As reputable toy manufacturers, TIE prioritises children’s safety - effective standards help to make sure that our toys are safe for children to play with. As the European Consumer Voice in Standardisation, ANEC plays a central role in the development of safety standards for toys. We value the work we have done together in raising consumer awareness of the importance of toy safety, and the open and frank discussions on the development of safety standards that we have had over the years. We look forward to continuing this mutual dialogue and cooperation into the future.

EDF is grateful for the longstanding cooperation it has with ANEC, working together to ensure the interests of consumers in Europe are protected through effective standards. We have worked together on standards promoting accessibility, under M/376 and M/473, which will have a positive impact on Europe’s 80 million persons with disabilities. We have worked together to gain political achievements on behalf of persons with disabilities, and we are working together on the adoption of the European Accessibility Act. Together, ANEC and EDF contribute to the safety and wellbeing of all citizens in an inclusive and rightsbased European society. EDF congratulates ANEC on its 21st anniversary!

Standards play a key role in the Single Market. They are fundamental enablers which facilitate trade and bring benefits by improving safety, enhancing performance and reducing costs. ANEC’s continued contribution to the standards debate is vital as it ensures consumer interests are taken on board. We are now facing connectivity on a scale unrecognisable to previous generations. Many more devices will be connected to each other – ranging from cars and transportation systems, to e-health systems and smart cities. Maybe in a couple of decades, we’ll all end up living in smart countries! Setting the right standards will ensure this and much more becomes our reality.

The European Free Trade Association (EFTA) appreciates the long-standing and successful partnership with ANEC. Standards play a crucial role in the Single Market and facilitate cross-border trade. However, consumer interests are not always adequately represented. This is why EFTA supports ANEC’s efforts to promote and improve the inclusiveness of consumer interests in European Standardisation activities. EFTA signed a new Framework Partnership Agreement with ANEC in November 2015 and looks forward to continuing the good cooperation. Happy 21st anniversary ANEC!

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Monique GOYENS

Jérôme P. CHAUVIN

Elena SANTIAGO

Luis Jorge ROMERO

Director-General, BEUC - The European Consumer Organisation

Deputy Director-General, BUSINESSEUROPE

Director-General, CEN-CENELEC

Director-General, ETSI

At CEN and CENELEC, we greatly appreciate the outstanding contributions made by our partner ANEC to the European Standardisation System, guaranteeing that the concerns and priorities of consumers are taken into account during the drafting and revision of standards at European level. ANEC plays a vital role in applying innovation in areas such as accessibility, smart appliances, and services. ANEC representatives participate in over 70 Technical Committees, Coordination Groups and Sector Fora within CEN and CENELEC. So we congratulate ANEC for all you have achieved so far and we look forward to continuing our collaboration in the future!

ETSI is delighted to congratulate ANEC on achieving its 21st anniversary, and to have your membership of ETSI since 1996 in representing the interests of European consumers in our activities. ANEC’s role has been enhanced by its classification as an Annex III organisation under Regulation 1025/2012 and we look forward to working further with you to ensure consumer welfare is reflected in standards making. ETSI appreciates the activities of ANEC in our work – most specifically in areas such as accessibility, speech quality and, more recently, cybersecurity. Your part in representing consumer interests in ICT standardisation is recognised and we look forward to enhancing our collaboration with you in areas of importance to us all.

ANEC is a crucial stakeholder in the regulatory consumer environment. It is a strong and critical watchdog to ensure that technical standards are ambitious in protecting consumer safety. It plays a key role in advocating integration of specific needs of consumers with vulnerabilities. In spite of its too limited resources with regard to its mission, ANEC manages - thanks to committed and highly experienced staff - to keep consumer safety needs and expectations high on the political agenda. On behalf of BEUC, I wish ANEC another 21+ years of further development and success!

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BUSINESSEUROPE congratulates ANEC on representing consumers in the standardisation development process over the past 21 years. Effective consumer representation has a role to play in this crucial area, especially with regard to standards used by business to achieve public policy objectives aimed at furthering consumer interests. We should not do this without dialogue – therefore, we look forward to strengthening our relationship in this area and we welcome in particular the Commission’s recent Joint Initiative on Standardisation.

Adrian HARRIS

Anne-Sophie PARENT

John HIGGINS

Robert MADELIN

Director-General, ORGALIME, the European Engineering Industries Association

Secretary-General, AGE Platform

Director-General, DIGITALEUROPE

For several years now, AGE Platform Europe has been working with ANEC, contributing the perspective of older consumers on a variety of issues of direct concern for them. The role of ANEC in representing the voice of European consumers in standardisation is crucial for consumers of all ages. Through our work with ANEC on accessibility (design-for-all concept), digital services, health and long-term care services, etc, we hope to achieve a more age-friendly EU in the near future, where everyone is adequately protected and empowered to participate fully in society, regardless of age or country of residence.

Without any doubt, ANEC is a valued and competent stakeholder in European standardisation, and an important contributor to the process of European harmonisation, modernisation and growth. By effectively and constructively representing consumer interests and by contributing to key standardisation and policy domains - such as in the field of safety - ANEC helps ensure that the European Standardisation System remains an open, inclusive and transparent environment, which benefits citizens, society and economy alike. DIGITALEUROPE is pleased to work together with such a professional and approachable organization. We are grateful for the good work done and wish ANEC a future full of success.

Senior Adviser for Innovation in the European Political Strategy Centre Former Director-General, DG CNECT Former Director-General, DG SANCO, European Commission

You might think that ANEC, which represents consumers in standardisation, and Orgalime, which represents manufacturers of many goods used by consumers, would find it difficult to see eye to eye; but over the years we have often managed to find common points on issues, such as on market surveillance where reputable companies want to make sure that consumers trust and are happy with their products. Our discussions on this and other issues have strengthened our organisations’ understandings of each other and, through this, we have learned to work in confidence even when we differ. We look forward to continuing our constructive relationship.

I am a fan of ANEC, which delivers great value on a very modest budget. That was true when I was most active with them 5-10 years back and has been true since. The digital standards policy just adopted by the Juncker Commission reiterates the need for strong and informed stakeholder voices in standards making. I am sure that ANEC can rise to this challenging opportunity.

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Ratna DEVI NADARAJAN

Paolo FALCIONI

Laura DEGALLAIX

Malcolm HARBOUR

Chair of the ISO Consumer Policy Committee (ISO/COPOLCO) CEO, Malaysian Association of Standards Users

Director-General, CECED, the European Committee of Domestic Equipment Manufacturers

Director, ECOS

Former MEP, ex-Chair of the IMCO Committee of the European Parliament

A Very Happy 21st Anniversary, ANEC! ANEC’s contribution to ISO/COPOLCO is always important as not many regional consumer representatives in standardisation are as effective and as efficient as ANEC. ANEC’s position papers have been key references for many ISO COPOLCO members. These papers provide a preliminary thought into similar issues in members’ respective countries or regions. One such paper was the 2007 paper on services which I found useful for my work in Malaysia. I hope ANEC continues its important work and inspires consumer representation in standardisation in other regions.

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We share a common goal with ANEC: consumer well-being. Ensuring robust, safe, and accessible appliances for all is our core business. Standards play a key role here. ANEC’s contribution in this field is of fundamental importance to us. Its feedback and expertise helps improve the quality, the safety and the usability of appliances. I see many opportunities, starting with the connected home in the frame of Internet of Things, to continue this working relationship. I am sure we will be able to improve the good level of cooperation between our two associations.

ECOS has worked alongside ANEC for many years, and applauds the remarkable work the organisation has done. Having worked for ANEC before joining ECOS, I know how difficult it is to defend the views of European consumers with limited resources in the market-driven and industry dominated standards development process. Just like ECOS, ANEC promotes and defends interests that would otherwise be absent. The work of ANEC enhances the quality of standards and ensures they reflect the needs of all stakeholders. Our close and long cooperation is invaluable in raising the quality of standards, promoting a holistic approach and underpinning the legitimacy of the European standardisation system.

During 15 years in the European Parliament, focusing particularly on the single market, I had the pleasure of working closely with ANEC. I was able to observe their skill and attention to detail in pursuing consumer concerns in complex technical proposals and advocating solutions. They have also played an important role in raising global product safety standards. It is a tribute to their pioneering work that consumer engagement has been reinforced in the latest EU regulations. ANEC’s role is even more important in today’s connected world. On to the next milestone!

Paul HODSON

Phil BUCKLE

Sadie HOMER

Glen DALE

Antonio AVENOSO

Head of Unit, DG Energy, European Commission

General Secretary, EuroSafe

Senior Policy Advisor, Consumers International

General Director, Euralarm

Standards are often invisible, at least to the public. This is unfortunate because they are workhorses of the internal market, and essential in supporting EU legislation on product safety, energy efficiency and environmental protection. It is vital for the voice of stakeholders, beyond industry, to be heard in standardisation. For 21 years, ANEC has been that voice for consumers. DG Energy will continue to be very supportive of ANEC’s role in ensuring consumer interests are reflected in standards. This is essential if standards are to deliver not only competitiveness and innovation, but also consumer benefit. I wish ANEC every success with this important mission in the future.

EuroSafe congratulates ANEC on reaching its 21st anniversary and the substantial contribution it has made over the past two decades to making European consumers safer. EuroSafe and its members have been delighted to have worked closely with ANEC on numerous projects, and particularly in the field of child safety and creating safer standards for toys, child care products and playground equipment. ANEC also vigorously supported European injury data collection efforts and the EU Injury Database coordinated by EuroSafe.

21 years ago, I attended the first training event for consumer experts held by ANEC. Twenty of us from around Europe met for the first time to work together to bring the consumer voice directly to European Standards. ANEC has continued to fulfil this role, pro-actively coordinating the consumer voice, making it a strong and effective one, bringing credibility and robustness to European standards. Today, at Consumers International, we collaborate with ANEC to provide sorely needed consumer stakeholder advocacy in the international standards arena to make sure products, services and, particularly, vehicles are both safe and meet consumer needs.

Executive Director, the European Transport Safety Council (ETSC)

Euralarm appreciates the continued support from ANEC in their representation of the consumer in Fire Safety and Security topics. Current joint initiatives include ensuring that Tourist Accommodation Fire Safety issues are adequately represented to the European Commission and MEPs. The need for pan-European collation of fire statistics and considered legislation, supported by relevant industry standards to ensure a harmonised minimum level of Fire safety across Europe, is paramount to the interest and safety of the European citizen. We look forward to strengthening even further our work with ANEC on these joint initiatives.

We congratulate ANEC on its 21st birthday. The organisation has played a crucial role in improving transport safety with its important, but often unheralded, work on technical standards for child restraints, bicycles and in numerous other areas. We wish you continued success and are looking forward to further cooperation over the coming years.

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For these and many more testimonials, see www.anec.eu

ANEC Office Bearers

1995 to 1998

ANEC Presidents

ANEC Vice-Presidents

ANEC Treasurers

ANEC Secretaries-General

Koos ANDERSON Feb 1995 to Nov 1996

Peter SIEBER Feb 1995 to May 2001

Lisbet HJORT Feb 1995 to Nov 1996

Bruce FARQUHAR Feb 1995 to Oct 2000

Benedicte FEDERSPIEL Nov 1996 to Jun 2007

Franz FIALA May 2001 to Jun 2007

John COLGAN Nov 1996 to May 1998

Gottlobe FABISCH Oct 2000 to Jan 2007

Lothar MAIER Jun 2007 to Jun 2011

Conchy MARTÍN REY Jun 2007 to Jun 2009

Malcolm BASSETT May 1998 to May 2005

Stephen RUSSELL Jan 2007 to date

Arnold PINDAR Jun 2011 to date

Franz FIALA Jun 2009 to Jun 2011

Lothar MAIER May 2005 to Jun 2007

Conchy MARTÍN REY Jun 2011 to Jun 2013

Benedicte FEDERSPIEL Jun 2007 to date

1998 to 2001

Dermott JEWELL Jun 2013 to date

2001 to date

ANEC thanks its friends & partners for the use of photos, especially those taken at ISO and ORGALIME events.


Key Events of 2015 ANEC governance bodies The ANEC General Assembly (ANEC/GA) meeting, held in Brussels on 18-19 June, ratified the membership of the General Assembly for the 2015-2019 term. Of the 33 countries eligible for membership, a record 32 are now represented. The meeting re-elected Arnold Pindar (UK) as ANEC President for a further term of two years (2015-2017), Dermott Jewell (Ireland) as Vice-President and Benedicte Federspiel (Denmark) as Treasurer. The meeting also elected the members of the ANEC Steering Committee (ANEC/SC), the board of the association, for the 2015-2017 term. In October 2015, a new ANEC Guide was issued to support the ANEC/GA members in their roles, complemented by a series of webinars hosted by the ANEC Secretariat.

ANEC Annual Action Plans In June 2013, the General Assembly adopted an ANEC Strategy 2014 to 2020, comprising a Vision and Mission supported by ten Strategic Objectives. The actions intended to implement the Strategic Objectives are set out in Annual Action Plans, drafted by the ANEC/SC and approved by the ANEC/GA. The final report on the ANEC Annual Action Plan 2014 was endorsed by the ANEC/GA in January 2015. Although most of its actions were completed, some were delayed by factors outside the control of ANEC (e.g. the impasse in Council on the Product Safety Package). In January 2015, the ANEC/GA also adopted the Annual Action Plan for the next 12 months, with clear links to the detailed ANEC Work Programme 2015. LINKS: Progress Report on ANEC Annual Action Plan 2014, http://tinyurl.com/pzt3pll ANEC Work Programme 2015 (public version), http://tinyurl.com/z6ayou4 ANEC Annual Action Plan 2015, http://tinyurl.com/larla6f

Review of the European Standardisation System In early 2014, the European Commission (EC) contracted EY to carry out an independent review of the European Standardisation System (ESS), an action in its Communication of June 20111. The review assessed the ability of the ESS to adapt to a quickly-evolving environment and its contribution to Europe’s strategic internal & external objectives, especially in the fields of industrial policy, innovation & technological development. It also examined the adequacy of the ESS with regard to inclusiveness and representativeness, and in meeting market needs. ANEC contributed to the initiative throughout 2014, including supporting the need for increased inclusiveness through publication of a Position Paper. Following publication of the EY study, and a “Friends of Standardisation” roundtable hosted by EC on 1 July 2015, ANEC co-signed a letter on 1 COM(2011)311 final

the participation of societal stakeholders to CEN, CENELEC and ETSI, the three European Standardisation Organisations. The letter, ‘An effective contribution of societal stakeholders to ensure good quality standards’ - A joint proposal from ANEC, ECOS & ETUC’ stressed that Regulation (EU) 1025/2012 on European standardisation confirms the vital role these organisations play in representation of consumer, environmental and workers’ interests in the ESS. In October 2015, the EC published a Communication, ‘Upgrading the Single Market’. In the Communication, the EC expresses its wish to modernise the ESS and to establish a ‘Joint Initiative on Standardisation’ with the European standardisation community. In November, ANEC issued a position paper on the Communication, focusing on the consumer-relevant aspects linked

to standardisation. ANEC believes it essential for the Joint Initiative to give political impetus to the strengthened inclusiveness of the ESS in order to ensure European standards offer the highest levels of consumer protection and welfare practicable. The political aspects of the Joint Initiative should be complete by June 2016, with the supporting actions agreed by October. ANEC trusts a Steering Group will monitor the implementation of the actions for the rest of the present term of the Juncker Commission.

LINKS: Independent Review of the European Standardisation System (March 2015), http://tinyurl.com/gl2tp8o ANEC comments on the EY Report of the Independent Review of the European Standardisation System (June 2015), http://tinyurl.com/hhvarnx EC Communication, ‘Upgrading the Single Market (October 2015), http://tinyurl.com/jnzwoct ANEC Position Paper on the Single Market Strategy (December 2015), http://tinyurl.com/zju2nbm

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CENELEC ends work on use of appliances by vulnerable consumers

TTIP and standards On 31 March, the Transatlantic Consumer Dialogue (TACD) hosted a workshop, ‘TTIP myths debunked – What’s really in it for consumers?’, supported by BEUC, the mainstream European Consumer Organisation. Its aim was to look at some common misperceptions and claims made in support of the proposed Transatlantic Trade & Investment Partnership (TTIP). ANEC presented its views and stressed that standards should be seen not only as Technical Barriers to Trade but as elements of consumer protection when linked to legislation. ANEC had already presented this view at a DG TRADE stakeholder engagement event on 4 February, during the eighth round of TTIP negotiations.

In June 2015, ANEC contributed to a CEN-CENELEC position paper on the risks of mutual recognition. We spoke at a European Parliament event, ‘TTIP and beyond - trade in global and local politics’, hosted by the Greens-European Free Alliance on 1 July. On TTIP and standards, we expressed concern about the risks to consumer protection that could arise from a mutual recognition of European standards and “standards developed in the USA”.

The previous version of the EN 60335 standards contained an exclusion or limitation clause that these standards do not

“..., in general, take into account the use of appliances by young children or infirm persons without supervision”. In 2003, ANEC argued the clause was discriminatory, leading to creation of CENELEC TC 61 WG 4 to revise the standards. Due to the complexity of European legislation governing domestic electrical appliances, and need to ensure safety and acces-

sibility, the revision process proved complex and time consuming. ANEC provided support in order to determine the technical solutions needed to facilitate the revisions. The task of WG4 has now come to an end. The culmination of the work represents a huge step forward for the safety of European consumers, especially children, older people & those with disabilities.

Other stories LINKS:

LINKS: ANEC presentation at the TTIP stakeholder presentations event (February 2015) http://tinyurl.com/ppnd9d2 CEN-CENELEC paper, ‘The risks of mutual recognition of voluntary industry standards within the context of a future EU-US trade agreement (TTIP)’, http://tinyurl.com/j34rs93

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On 30 November & 1 December, CENELEC TC 61 WG4 held its last meeting to deal with work under Mandate M/392 and the revision of the EN 60335 series for electrical household appliances in order to address use by vulnerable consumers.

Final report of the ANEC/SC technical study ,’The benefits of consumer participation in standardisation to all stakeholders’, http://tinyurl.com/l4chr8l ANEC leaflet: ANEC in 60 seconds, http://tinyurl.com/pzhjfyz ANEC leaflet: Standards in 60 seconds, http://tinyurl.com/j8rf8kc ANEC position paper on draft AUWP (May 2015), http://tinyurl.com/qb8cabg


Technical Studies 2015 ‘European cross-border online shopping - Learning from consumer experiences’ The purpose of this study was to collect data on examples of consumer complaints in the consumer online services area, with special attention paid to cross border data. The results revealed that, despite EC policies to encourage e-commerce cross-border, consumers still face notable barriers to reaping the benefits of a digital single market.

Two-thirds of shoppers surveyed had bought cross-border, with 15% finding a problem. Of these, 27% reported late deliveries while 22% said their orders never arrived. Respondents also reported problems when trying to place orders, such as unfair price differences, unclear or misleading information, and refusals to sell or deliver to the shopper’s address.

‘Drafting standards in a hazard-based format’ An overview of the findings can be found in the ANEC leaflet, ‘Key Facts on Cross-border online shopping within the EU’. LINKS: ANEC study, ‘European cross-border online shopping - Learning from consumer experiences’, http://tinyurl.com/gvf28lw ANEC leaflet, ‘Key Facts on European cross-border complaints’ (December 2015), http://tinyurl.com/pcl9xek ANEC press release, ‘Barriers to clicking cross-border’ (December 2015), http://tinyurl.com/jxvym6e

The purpose of this study was to develop the hazard-based approach to drafting standards for child use and child care articles. The study concludes improvements are possible. Safety requirements, incorporated in the standardisation requests directed to CEN and CENELEC, are a key element in the drafting of standards under the General Product Safety Directive (GPSD). They need to follow a hazard-based approach that completely and systematically identifies, assesses and addresses both hazards and risks.

One conclusion of the study is that the levels of safety, defined in the safety requirements, should be relevant to the significance of the hazards and risks, especially when the risk of harm is high. Another is that the levels of safety should be defined by the GPSD committee, not left to CEN-CENELEC, as the role of the standardiser is to find ways of addressing safety requirements, not to decide on their significance.

LINKS: ANEC study, ‘The development of safety requirements and hazard-based standards for child use and care articles’, http://tinyurl.com/j3rwgl7

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Child Safety New standards for swimming pools ANEC welcomed the adoption of six European standards for domestic swimming pools in 2015. Three standards in the EN 16582 series deal with requirements for in-ground pools and above-ground pools; three standards in the EN 16713 series address requirements & test methods for filtration systems; circulation systems & treatment of water systems. Drowning is a leading cause of injury death among

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children in Europe. In order to prevent drownings at home and to keep children safe by water, ANEC participated in the drafting of all six standards and called for their adoption when they were circulated for the Formal Vote of national standards bodies. Further standards work on domestic swimming pools continues in CEN/TC 402, with the drafting of standards for mini-pools, spas and hot tubs. ANEC also participates in this work.

Laundry detergent capsules

Standard for moveable goals

ANEC endorses Toy Safety Tips

ANEC supported the OECD– DG JUST awareness raising campaign on laundry detergent capsules which took place in March. These products can be attractive to children and can pose a serious danger if not handled and stored safely. ANEC asked its members to spread the message of the campaign. ANEC also spread the word through Facebook, Twitter and LinkedIn, and through the ANEC Newsletter. The posting on the ANEC Facebook page alone was seen by more than 50.000 people. ANEC also continued to follow ASTM work on the same subject through teleconference meetings, with a view to its possible proposal to CEN.

Several years ago, ANEC expressed concern about the fatalities and serious injuries that can arise when children are accidently hit by moveable goalposts. As a result, CEN started work on EN 16664 “Playing field equipment — Lightweight goals — Functional, safety requirements and test methods”. The standard was adopted in April 2015. EN 16664 is one of two standards: CEN TC 136 WG22 is also developing EN 16579 ‘Playing field equipment — Portable and fixed goals — Functional, safety requirements and test methods’.

Children learn through play, and toys make an essential contribution to their development. In December, with the festive season approaching, ANEC was pleased to endorse a short video prepared by Toy Industries of Europe (TIE) which includes 12 simple tips to help children play safely with toys. The video is available in English, Danish, Dutch, French, German, Italian & Spanish language versions. A leaflet was issued to accompany the video. ANEC cascaded the toy safety tips to its network and promoted the video & leaflet on its social media sites. Several members offered to translate the tips into their own languages.

LINKS:

LINKS:

Global awareness-raising campaign on laundry detergent capsules/packets #Laundrysafe, http://tinyurl.com/z7q5vu8

Safety First - Top Tips for Toys (video), http://tinyurl.com/gm8drng Safety First - Top Tips for Toys (leaflet), http://tinyurl.com/zm4y27n


Design for All 1 European Accessibility Act On 2 December, the EC published its long-awaited proposal for a European Accessibility Act. The directive would set accessibility requirements for certain key products & services to help people with disabilities participate fully in society. In a press release, we welcomed the proposed legislation. For many years, ANEC has been calling for regulatory action and use of standards in order to increase access to products and services for consumers of all ages and abilities. Moreover, we proposed that the legislation creates a market surveillance system of public authorities, harmonised at European level or at least well-coordinated and resourced. We are pleased the Commission reflects these suggestions in its proposal.

Other stories To mark the International Day of Persons with Disabilities on 3 December, we published ANEC guidance on the use of ISO/IEC Guide 71:2014 & CEN-CENELEC Guide 6:2014 ‘Guide for addressing accessibility in standards’. This material provides tips and directions on taking accessibility into account when writing standards.

LINKS: European Accessibility Act proposal (December 2015), http://tinyurl.com/hb64w2l

Design for All (M/473)

Touch screens in lifts

CEN and CENELEC accepted standardisation mandate M/473 with the aim of ensuring that accessibility is addressed in all relevant standardisation initiatives. ANEC supported the mandate and aids its execution, especially drafting of the standard, ‘Accessibility following a Design for All approach in products, goods and services – Extending the range of users’. Sadly, the CENELEC community has not demonstrated much enthusiasm for the work.

ANEC is working on revision of EN 81-70 “Safety rules for the construction and installation of lifts —Part 70: Accessibility to lifts for persons including persons with disability”. The revision is being carried out by CEN TC 10 WG 7 ‘Accessibility to lifts for persons including persons with disability’, set up following an ANEC request. Together with the European Blind Union, the European Disability Forum and other national disability associations, ANEC was able to change the provisions on the use of touch screens which prove a problem for blind, partially sighted and elderly people.

ANEC press release, ‘European Accessibility Act: Standards to make products and services accessible for European consumers’ (December 2015), http://tinyurl.com/j7sna5y ANEC contribution to EC public consultation on a European Accessibility Act (February 2012), http://tinyurl.com/75ho8zj ANEC guidance on use of ISO/IEC Guide 71:2014 & CEN-CENELEC Guide 6:2014 ‘Guide for addressing accessibility in standards’, http://tinyurl.com/jpydmsh

LINKS:

LINKS TO OTHER STORIES:

ANEC comments on M/473 ‘Design for All deliverable D.1.2: Analysis of main areas of standardization and prioritization of work in standardization in relation to the needs of people with disabilities and older persons’ (May 2015), http://tinyurl.com/gmjatgd

ANEC comments on BSI and DIN proposal to transpose EN 301549 ‘Accessibility requirements suitable for public procurement of ICT products and services in Europe’ to ISO (February 2015), http://tinyurl.com/q85ozhc

1 The title of the ANEC Design for All WG has been changed to Accessibility WG in 2016.

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Domestic Appliances Proposal for Gas Appliances Regulation adopted In January 2016, the European Parliament adopted the proposal for a regulation on gas appliances. ANEC is pleased some amendments were adopted on the prevention of carbon monoxide (CO) poisoning. Nevertheless, no emission limit values were set for combustion gas parameters that could improve indoor air quality. When combustion products are emitted in living spaces, the exhaust

gas parameters affect not only performance of the appliance, but also the quality of the air, and thus pose a risk to health (e.g. CO poisoning is the cause of several deaths each year and numerous illnesses). It is not enough for the Regulation to incorporate a vague essential requirement for the appliance to be “safe”. ANEC insists indoor air quality must be addressed in order to avoid both fatal and non-fatal accidents.

Barbecues In order to reduce risk of CO poisoning, a requirement was also adopted for manufacturers to state in the instructions for use that it would be advisable for installation or maintenance work to be done by professionals. This requirement in line with our position. On the other hand, there is no specific reference to the periodic servicing of appliances. This is a crucial aspect in order to safeguard health and

safety. An appliance, even if manufactured to the most rigorous standards, may become unsafe and/or inefficient in operation due to poor, faulty or negligent installation and maintenance. The Council of the European Union adopted the text in February 2016. The new Regulation is expected to enter into force in 2018.

LINKS: ANEC position paper on the EC proposal for a Regulation on appliances burning gaseous fuels (November 2014), http://tinyurl.com/kreb8bj

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In 2015, DG JUST proposed to establish safety requirements for barbecues, solid fuels & firelighters (among other products). ANEC nominated an expert to aid the EC in the drafting work and, at the beginning of 2016, conveyed its support for adoption of the requirements. The concern relates to the dangers from the indoor use of barbecues: in the past years, several campers died from carbon monoxide poisoning after using barbecues to keep their tents warm. ANEC also participates in CEN TC 281 WG1 which is developing an amendment to EN 18601:2013 ‘Appliances, solid fuels & firelighters for barbecuing - Part 1: Barbecues burning solid fuels - Requirements & test methods’ to address the indoor use of barbecues.


Information Society 1 ANEC suppresses flame retardants In March 2015, parallel votes were held in IEC and CENELEC on the transposition of the Technical Specification, IEC TS 62441 ‘Safeguards against accidentally-caused candle flame ignition’, into a standard. ANEC was pleased to see the proposal rejected as the text included a provision on the use of flame-retarding chemicals. We believe protection against external ignition must be reached without flame-retardants which can be hazardous to people or the environment. We argue that resistance against external ignition can be achieved by design (e.g. sandwich construction) or use of materials (e.g. ceramics).

& communication technology equipment - Part 1: Safety requirements’, included the candle flame test when submitted to parallel voting later in 2015. ANEC pressed for the rejection of both standards in IEC and CENELEC and welcomed the negative voting results. We trust these latest rejections settle the discussion on the candle flame test for TV sets once and for all.

Despite rejection of the TS as a standard, IEC 60065-A1Ed8 ‘Audio, video & similar electronic apparatus – Safety requirements’, and IEC 62368-1-A1/ Ed2 ‘Audio, video, information

1 The title of the ANEC Information Society WG has been changed to Digital Society WG in 2016.

Mobile phones - reflecting real consumer use EN 50566:2013 ‘Requirements to demonstrate compliance of radio frequency fields from handheld and body-mounted wireless communication devices used by the general public (30MHz - 6GHz)’ received a Formal Objection from France. Measurements showed SAR levels measured in contact with the rear surface of a mobile phone often exceeded the threshold of 2W/kg fixed by the Recommendation 1999/519/EC, and sometimes exceeded 4W/kg. France believed current standards related to “body SAR” measurements should be revised so a manufacturer cannot choose a distance incompatible with the reasonably foreseeable use of the equipment, in line with Directive 2014/53/EU on radio equipment, and especially its Article 17.1. ANEC had similar comments in 2011 when prEN 50566 was discussed by CENELEC TC 106x. Unfortunately, our comments were not accepted and we expressed regret during the vote

on the standard. We supported the French Formal Objection and urged CENELEC to revise the standard as soon as possible. The EC suggested the publication of a restrictive warning in the Official Journal, which we supported. It is expected the decision on the Formal Objection will be adopted early in 2016.

ANEC guides on privacy standardisation On 29 January, to mark International Privacy & Data Protection Day (the anniversary of the signature of the Council of Europe Convention on Data Protection in 1981), ANEC released guidance to aid consumer representatives in standards committees address issues of personal data protection:

Other stories LINKS: LINKS: ANEC position paper on the standardisation aspects of the proposal for a Directive on the Accessibility of Public Sector Bodies’ Websites, http://tinyurl.com/htvz6db

ANEC pocket guide, ‘Using Consumer Data. Data transfer, trading and privacy, http://tinyurl.com/qg92pqt ANEC pocket guide, ‘Domestic privacy and the privacy of digitally connected devices’, http://tinyurl.com/prh7os5

ANEC press release, ‘All for industry, nothing for consumers? Standards in Digital Single Market’ (May 2015), http://tinyurl.com/h4jcusf

ANEC pocket guide, ‘Overview of Privacy Guidance for Consumer Representatives in standards technical committees. Key Principles’, http://tinyurl.com/opo7hu6

ANEC position paper on standards for the Digital Single Market (reply to public consultation), (December 2015), http://tinyurl.com/hhdu97w

ANEC pocket guide, ‘Overview of Privacy Guidance for members of standards technical committees who are Consumer Representatives: Key Principles for Digital Device Privacy Impact Assessment’, http://tinyurl.com/nuesbxr

ANEC position paper on the Draft Rolling Plan for ICT Standardisation 2016 (August 2015), http://tinyurl.com/zz6ec3m ANEC position paper on patents and standards (February 2015), http://tinyurl.com/hygr3ys ANEC leaflet, ‘Citizens’ requirements for smart cities: what standards can do!’, http://tinyurl.com/h6bsb9b

ANEC pocket guide, ‘Using Consumer Data: Consumer Representatives Guide on Privacy’, http://tinyurl.com/zl96kgb

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Innovation

MarketWatch

Smart deployment of smart meters

MarketWatch

Over half of Europe is rolling out smart meters. Whereas households in some countries have had smart meters installed for several years, others are about to fit their first generation. ANEC has reservations about the benefits smart meters bring to consumers. Although the use of minimum functionalities for smart meters and interoperability is important, we think these will not be enough to ensure active consumer participation in the smart energy market. We have therefore proposed measures that could be used to assess whether deployment is truly benefitting consumers.

We believe smart meters can become a success story for consumers if consumers: (1) have easy access to usable consumption information, (2) have a high level of satisfaction with smart metering deployment, (3) are able to realise benefits from smart meters, (4) are engaged in the smart energy market. Compliance with these criteria could be assessed through indicators. Mandate M/490 on smart grids closed in early 2015. Having followed the mandate for several years, we find the execution of M/490 to be positive for the most part but are critical

of issues related to implementation, notably provision of information on energy consumption, lack of interoperability between end-devices, and privacy. We also believe that with the advent of technologies such as flexibility services, it needs to be clarified how benefits can be shared and how vulnerable consumers can be protected. Consumers will need tailored support to help manage their energy consumption and independent advice when comparing competing offers.

The Marketwatch project, launched in 2013, continued its work in 2015 with further

shop visits (physical and online), as well as the check-testing and full-testing of potential non-compliant products. Where non-compliance was confirmed, the manufacturer was informed and asked to respond within two weeks. At the same time, national market surveillance authorities (MSAs) where the product was sold were also informed of the results and next steps.

LINKS:

LINKS:

ANEC position paper, ‘Monitoring the success of smart metering deployment from a consumer perspective ‘ (July 2015), http://tinyurl.com/nrcg4fg

MarketWatch, www.market-watch.eu

EC report on the status of interoperability, standards and functionalities applied in large scale roll-outs of smart metering in EU countries, http://tinyurl.com/jblbhvn

Report of 3rd round of shop visits, http://tinyurl.com/hgmj685

ANEC press release, ‘Let’s be smart’ (March 2015), http://tinyurl.com/j6rbf87

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Insufficient market surveillance is a key obstacle to the realisation of the energy-saving potential of the EU Ecodesign & Energy Labelling Directives. Hence sixteen civil society organisations from across Europe have come together to form MarketWatch.

Report of 2nd round of shop visits, http://tinyurl.com/zcbypz8

How NGOs and consumers can check products on energy labelling, http://tinyurl.com/gnxjk78 How retailers can get labelling right with the MarketWatch retailer guide, http://tinyurl.com/jjsqef4


Services Safety of accommodation services In spring 2015, DG JUST published a summary of the contributions to the Green Paper consultation on safety of tourism accommodation, including our contribution on consumer expectations for a minimum level of safety throughout Europe. Unfortunately, the EC concluded there was insufficient stakeholder support for new legislative initiatives in the field. Nevertheless, there was near unanimous support for EU action on data collection and the sharing of best practices, topics on which ANEC has also campaigned.

ANEC views on cross-border parcel delivery ANEC expressed its concern at the EC conclusions in several meetings during the rest of 2015, including the European Tourism Forum, and European Parliament roundtable, ‘What next for tourism accommodation safety in the EU?’. We also continued to collaborate with our partners in the Tourism Safety Accommodation Campaign (TASC).

ANEC gave its views on cross-border parcel delivery in July. Taking into account national experiences shared by our members, the paper describes key consumer aspects we trust will be tackled in future EC activities to improve the quality and efficiency of the delivery market. These range from transparency of information (on price, returns policy delivery) and effective tracking & tracing of parcels, to quality of delivery service, affordability and accessibility of the service.

Meanwhile, CEN TC 331 WG 1 accepted our comments on draft CEN/TS 15472, intended to measure transit time for cross-border parcels using “Tracking & Tracing” and CEN/TS 16819 ‘Postal services - Parcel boxes for end use - Technical features’.

LINKS: EC consultation on cross-border parcel delivery ‘Initiative to enhance the affordability, quality and convenience of cross-border parcel delivery’, http://tinyurl.com/pyo48fh

LINKS: Summary report of the public consultation on the Green Paper on the Safety of Tourism Accommodation Services, http://tinyurl.com/jhmt6wx Green Paper consultation on safety of tourism accommodation, http://tinyurl.com/zcmx2v8 ANEC response to Green Paper consultation, http://tinyurl.com/p2yynus

Other stories LINKS: ANEC presentation to JRC-CEN-CENELEC-EARTO Workshop, ‘Putting Science into Standards Evidence-based quality assurance – an example for breast cancer’, http://tinyurl.com/hbczwx3

ANEC presentation to European Tourism Forum (September 2015), http://tinyurl.com/jfa3kdd ANEC Secretary-General’s speech at EP roundtable ‘What next for tourism accommodation safety in the EU?’ (November 2015), http://tinyurl.com/zot2mo6

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Sustainability

Ecodesign

Circular economy package rewind

Renewed narrative for Ecodesign

In August, ANEC issued a paper on its expectations from the new proposal for a strategy on the circular economy, highlighting that the objective needs to remain the reduction of the use of resources as well as a cut in environmental and human health impacts. We believe it cannot be presumed a circular economy automatically leads to reduced material and energy flows, or that recycling is beneficial per se. The new package on the circular economy was launched on 2 December. It aims at covering the full lifecycle: from production & consumption, to waste management and the market for secondary raw materials. The Communication announces measures in the Ecodesign working plan for 2015-2017 and a strategy on plastics in the circular economy.

ANEC is also keen to follow actions announced in the areas of construction and demolition in light of our paper ‘Laying the foundations for sustainable buildings’ in which we propose consideration of accessibility and adaptability at the design stage, as well as recyclability and the reusability of building parts. We call for development of a European strategy for sustainable construction to achieve a reliable performance assessment of buildings, provision of measurement indicators, and advice to consumers and building professionals.

LINKS: ANEC comments in support of its response to the EC public consultation on circular economy (August 2015), http://tinyurl.com/jc234sp The Circular Economy Package, http://tinyurl.com/zvh4j5v ANEC position paper, ‘Laying the foundations for sustainable buildings’ (October 2015), http://tinyurl.com/q6ejqom

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ANEC has highlighted the potential of Ecodesign in improving not only the energy efficiency of products but also their overall sustainability. We welcome that the Circular Economy package echoes our view and commits to exploit Ecodesign as a policy avenue to increase the durability, reparability and recyclability of products. The next Ecodesign Working Plan, the publication of which is pending, is expected to outline how to accomplish this.

Other stories LINKS: ANEC on benefits and challenges of environmental thinking, http://tinyurl.com/jdt85pq ANEC press release, ‘EU Energy Label overhaul will simplify sustainable shopping’ (July 2015), http://tinyurl.com/h9aof2g EC proposal to revise the EU Energy Label, http://tinyurl.com/znajw2l ANEC presentation, ‘Tools for sustainable development: standardisation in Sweden & Europe’, http://tinyurl.com/jbkn2wz


Chemicals in consumer products Roundtable on hazardous chemicals

Toys - lower chemicals limits

On 3 March, ANEC and the Consumer Council of the Austrian Standards Institute held a roundtable, ‘Less hazardous chemicals in our products for a non-toxic Europe’, hosted by Christel Schaldemose MEP. The aim of the event was to raise the attention of MEPs to the ANEC strategy set out in the position paper ‘Hazardous chemicals in products - The need for enhanced EU regulations’.

ANEC welcomed the opinion of the EC Toy Safety Committee on 8 June to include new limit values in Appendix C of the Toy Safety Directive for formamide (used in puzzle mats) and the sensitizers, CMI, MI, CMI/MI 3:1 and BIT. The new values were established by the EC’s Subgroup on Chemicals in Toys, in which ANEC participates. The Subgroup was created in 2010 – in answer to a request of ANEC and

We repeated our call for a framework addressing hazardous substances in products to be established, with regulatory gaps closed in priority areas. The event continued our debate with European and national institutions, among others, on the chemical safety of consumer products.

Mrs Schaldemose, as well as some national authorities & NGOs, voiced support for a horizontal legislative approach underpinned by sectoral legislation. ANEC believes European standards for consumer products cannot aim at achieving safe products until the legislation on chemicals is tightened. In May, ANEC criticised the Juncker Commission for hesitating in introducing regulation to set safety requirements for tattoo inks and permanent make-up.

several Member States - to make proposals for improving the chemical requirements of the Toy Safety Directive. During the second half of 2015, draft amendments to the Directive for kathone, CMI, MI, BIT and formamide received positive opinions from Member States, a success for ANEC. The amendments to Appendix C of the Toy Safety Directive for formamide, CMI and MI were published in the OJEU on 24 November.

Other stories LINKS: ANEC recommends stricter requirements on candle emissions to the indoor air (September 2015), http://tinyurl.com/htatntk ANEC response to the EC consultation on quality of drinking water in the EU (September 2014), http://tinyurl.com/mfwc4g9 ECORYS analysis of the responses to the public consultation on the quality of drinking water (February 2015), http://tinyurl.com/jo258zh

LINKS: Directive (EU) 2015/2115 of 23 November 2015 amending,..., Directive 2009/48/ EC on the safety of toys, as regards formamide, http://tinyurl.com/zd8rtak

LINKS: ANEC position paper, ‘Hazardous chemicals in products - The need for enhanced EU regulations’ (May 2014), http://tinyurl.com/mwlxvu6 ANEC press release, ‘Juncker Commission stalls on regulating dangerous tattoo inks’ (May 2015), http://tinyurl.com/hryatpg

Directive (EU) 2015/2116 of 23 November 2015 amending,...,Directive 2009/48/EC on the safety of toys, as regards benzisothiazolinone, http://tinyurl.com/j9sspd3 Directive (EU) 2015/2117 of 23 November 2015 amending,..., Directive 2009/48/EC on the safety of toys, as regards chloromethylisothiazolinone and methylisothiazolinone, both individually and in a ratio of 3:1, http://tinyurl.com/hzd29nb

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Traffic Child safety CI/ANEC attended the meeting of the UNECE Working Party on Passive Safety (GRSP) in December 2015. Prior to this, we submitted an ANEC/CI document proposing to withdraw the Isofix provision from R44, and our representative made a presentation to the meeting to explain our concerns. Phase 1 of R129, dealing with integral Isofix child restraint systems (CRS), entered into force on 9 July 2013. Initially, the aim was to finalise phase 2 (non-integral CRS) and phase 3 (belted CRS), and phase out R44 (no new approvals) once all phases had entered into force, as we had advocated. However, work is still on-going on phases 2 and 3, so permitting new integral CRS with Isofix connections according to R44 to be approved. Since the beginning of this work, ANEC/ CI argued to keep the transitional period short due to the short-comings of the old R44. Hence we proposed that no new R44 approvals be granted to Isofix integral CRS and 22

Bicycles - lighting and reflective devices that the transitional provisions be amended accordingly. The ANEC proposal was generally supported and GRSP agreed to consider a revised proposal at its May 2016 session.

LINKS: Proposal to remove Isofix CRS provisions from R44 and to cease all new type approvals for CRS under R44, http://tinyurl.com/jnnuy5o ANEC/CI presentation in support of the proposal, http://tinyurl.com/z2zvv9g

ISO 6742 ‘Cycles - Lighting and retro-reflective devices’ was published in May 2015. ANEC contributed to the drafting of the standard in ISO TC 149 SC 1 WG 10 to address the concern that bicycles are often effectively “invisible” at dawn, dusk and at night, so putting cyclists at risk. The ANEC technical study ‘Requirements on Lighting (Light Intensity)

and Reflectors of Bicycles’, was used to argue for “to be seen lights” to be required. We welcome the standard in offering added safety to cyclists.

LINKS: ANEC Technical Study report, ‘Requirements on Lighting (Light Intensity) and Reflectors of Bicycles’, http://tinyurl.com/opod46s

Other stories LINKS: ANEC/CI present results of Euro NCAP crash tests on quadricycles to 57th session of GRSP in May 2015, http://tinyurl.com/zcmhdlm ANEC supports ETSC campaign to urge President Juncker to re-adopt target for serious road injuries, http://tinyurl.com/hwtpey7


Members of the ANEC General Assembly NOTE: Each member of the ANEC General Assembly is nominated to represent the interests of all national consumer organisations in his/her home country. Hence organisations listed provide only a contact address for the GA member. Country Austria

Member

Hungary

Dr György Morvay National Association for Consumer Protection in Hungary

Dr Franz Fiala Consumer Council of the Austrian Standards Institute

Iceland

Belgium

Bénédicte Valet AB-REOC/BV-OECO

Johannes Gunnarsson The Consumers’ Association of Iceland

Ireland

Bulgaria

Prof Elka Vasileva Bulgarian National Consumer Organisation “Active Consumers”

Dermott Jewell The Consumers’ Association of Ireland

Croatia

Ida Kovacic Croatian Union of Consumer Protection Organisations

Cyprus

Andreas Pavlikas Cyprus Consumers’ Association

Czechia Denmark

Libor Dupal Czech Consumer Association Benedicte Federspiel Danish Consumer Council

Estonia

Linda Läänesaar Estonian Consumers Union

Finland

Katri Jakosuo Consumers’ Union of Finland

France Germany Greece

Anne Lucet-Dallongeville National Confederation of Housing Dr Holger Brackemann Stiftung Warentest Nikoloas Floratos Consumers’ Association, “The Quality of Life” (EKPIZO)

Italy Latvia

Lithuania

Luxembourg Malta Netherlands Norway Poland Portugal

Romania

Prof Marino Melissano Altroconsumo Silvia Viksnina Latvian National Association for Consumer Protection Alvita Armanaviciene Lithuanian National Consumer Federation To be appointed Grace Attard Association for Consumer Rights Tineke van Eerden Consumentenbond Audun Skeidsvoll The Consumer Council of Norway Elzbieta Szadzinska Polish Consumer Federation Fernanda Santos Associação Portuguesa para a Defesa do Consumidor (DECO) Sorin Mierlea InfoCons Association

Slovakia

Milan Machalec Association of Slovak Consumers

Slovenia

Breda Kutin Slovene Consumers’ Association (ZPS)

Spain

Conchy Martin Rey Confederacion de Consumidores y Usuarios (CECU)

Sweden

Jens Henriksson Swedish Consumers’ Association

Switzerland

UK EFTA-CC

Florence Bettschart Fédération Romande des Consommateurs (FRC) Arnold Pindar National Consumer Federation Audun Skeidsvoll The Consumer Council of Norway

Candidate accession countries to the EU Macedonia FYROM Turkey

Marijana Lonchar Velkova Consumers Organisation of Macedonia (OPM) Nerkis Kural Federation of Consumer Associations (TÜDEF)

LINKS: The list of GA members and their full contact details is available on the ANEC website: http://tinyurl.com/bm9kj8y

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European Association for the Coordination of Consumer Representation in Standardisation aisbl Avenue de Tervuren 32, box 27, B-1040 Brussels, Belgium Tel.: +32 2 743 24 70 Fax: +32 2 706 54 30 [email protected] www.anec.eu @anectweet

ANEC Governance Structure ANEC Secretariat ANEC is the European consumer voice in standardisation, defending the collective consumer interest in the processes of technical standardisation, conformity assessment, accreditation and market surveillance, as well as related legislation and public policies.

ANEC was established in 1995 as an international non-profit association under Belgian law and is open to the representation of national consumer organisations in 33 countries.

ANEC is funded by the European Union and EFTA, with national consumer organisations contributing in kind. Its Secretariat is based in Brussels.

ANEC is supported financially by the European Union & EFTA

EU transparency Register No: 507800799-30