Anketa - USAID

ing to business in 2016 (with 23 percent negative responses in 2016, 28 ... Major savings in terms of both time and money have ... Interest rate volatility. Customs duties ... slightly higher than last year's finding of 31 percent. 74. 21. 3. 2. 39. 25.
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Business Survey: Serbia 2016 Summary Methodology and Highlights For six years in the row, USAID Business Enabling Project (BEP) has surveyed businesses in Serbia to ascertain views about the quality of the business environment. The findings can serve as a signpost for the Government of Serbia in prioritizing and carrying out reforms that will result in the greatest improvements to investment, economic growth, and job creation. This survey differs from others due to its year-on-year comparability, and broad range of respondents, interviewed face to face. All of these features make it a significant means of support to businesses and the public sector in advocating and pursuing reforms that impact economic growth and development. The survey measures perceptions and attitudes of Serbian businesses toward regulatory environment, macro-economic issues and access to finance, based on their experience. Ipsos Strategic Marketing carried out the survey between September 10 and October 6, 2016 through face-to-face interviews with representatives of 1,032 businesses and sole proprietors. This is a representative sample of all registered business entities and sole proprietors active in Serbia and employing at least three staff, representing every region, business activity and size. The findings indicate that the business environment has improved relative to 2011. Major improvements have been recorded in a number of areas: such as progress in inspection oversight and

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construction permitting, reflected both in the perception and assessment of Serbia’s businesses. 81 percent of businesses claim inspectors are well trained, a major increase on last year’s 73 percent and 37 percent recorded in 2011; 72 percent of all respondents feel inspection legislation is easily available and clear, as opposed to 67 percent seen in 2015 and 28 percent in 2011. The average time spent by a firm’s management on dealing with inspections has continued to decline, falling from 12 hours per inspection visit in 2011 to four hours in 2016. The time needed to obtain a construction permit has fallen from 9.3 months in 2013 and 7.7 months in 2015 to 4 months this year; in 2016, 40 percent of those polled believe that costs involved in obtaining construction permits are reasonable, compared to 24 percent last year and 16 percent in 2013. These improvements were also reflected in this year’s World Bank Doing Business ranking. Some deterioration is visible only when it comes to the burden of court procedures, seen as negative by 47 percent of businesses this year as opposed to 43 in both 2015 and 2011. Additional negative perception is also in the area of enforcement of contracts, which, after seeing a major improvement in 2015, declined by ten percentage points: 45 percent of those polled last year rated the enforce-

time and money have nevertheless been achieved in comparison to the period from 2011 to 2013. Respondents feel that corruption had nearly the same impact on their businesses in 2016 as in 2015: 13 percent of those polled now believe that corruption affects their business “a lot”, while 36 percent claim that corrupt practices “sometimes” affect the way they do business. In 2011 these figures stood at 41 and 38 percent, respectively. ment system as “excellent” or “very good”, while this year the figure stood at 35 percent. This area did improve since 2011, when as few as 15 percent of all respondents had rated the enforcement system positively. Of all the elements of the regulatory framework in Serbia, para-fiscal fees and charges are still seen as having the most detrimental effect, with 68 percent of all respondents awarding those poor scores. Aspects of the regulatory framework most consistently seen by businesses as negative1 include wage taxes and contributions, value added tax, tax administration, the shadow economy, and administrative procedures. However, in 2016 businesses rated all of these areas as being less damag