Implementing innovative solutions to departmental problems. Customer focus. Maintaining high levels of customer service
Aspiration Training Ltd Job description and personal specification Job title: Department: Responsible to: Salary band: Location: Issue date: Name: Signature:
Head of Quality England Managing Director Redditch
Purpose of the role: To take responsibility for the management of quality across all provision, including Apprenticeships and subcontractors, to ensure the company meets or exceeds the standards expected from external stakeholders. Key responsibilities: 1. To implement and monitor consistent quality improvement policies, procedures and processes 2. To monitor qualitative performance and implement intervention strategies where standards fall below minimum expectation 3. To produce and manage self-assessment and quality improvement planning processes 4. To undertake planning and preparation for all external quality visits, including Awarding Organisations and Ofsted 5. 6. To work with operational delivery teams to improve the learning experience of learners 7. Co-ordinate training and CPD processes to ensure Key duties: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14.
To act as the nominee for all Ofsted inspections Produce SAR Manage QIP Observation of teaching and learning process - Joint observations and moderation Audits of TLA Ensure that feedback from learners, employers and employees is routinely gathered abnd used to inform quality improvement Share and disseminate best practice in teaching learning and assessment across the company Peer review processes including mock inspections Developing and maintaining partnerships with external stakeholders and peer organistaions Participate in and chair company meetings. Monitor under performance and undertake remedial action where appropriate. To produce periodic performance reports, as directed by your line manager. Investigate and take action on customer complaints. Undertake projects and initiatives as directed by Managing Director.
Aspiration Training Ltd Job description and personal specification 15. 16. 17. 18.
Maintain and develop outstanding internal and external communications. Contribute to sustainability and becoming a global citizen Ensure that colleagues and learners are safeguarded against all types of bullying or abuse Adhere to ATLs equality and diversity policy in all aspects of work life
Management competencies: Criteria Influencing Leading by example
Requirement Ability to influence the direction of the business To be an excellent role model for other team members
Achieving value for money
Ensuring full compliance with meeting company budgets Ensuring change is successfully implemented into team processes Ensuring realistic objectives are set for team members
Implement training solutions to ensure team achieve business objectives. Taking responsibility for the performance of the team Implementing innovative solutions to departmental problems Maintaining high levels of customer service within the department
Requirement Provide team with the confidence and ability to excel in their job roles To be accessible to team members and work in a supportive manner Ensure an inclusive approach to decision making Ensure all employees are treated fairly and without prejudice Take an empathetic approach to managing the performance of employees
Personal specification: Criteria Experience/knowledge
Requirement (essential/desirable) Extensive working knowledge of the work based learning sector Experience of line management in the work based learning sector.
Aspiration Training Ltd Job description and personal specification Skills
Qualifications
Organisational skills and a sound attention to detail Passionate about achieving standards Competent numeracy skills Excellent IT skills Written and verbal communication skills A1 assessor award V1 verifier award Management level 4 or equivalent
Development opportunities: Higher level qualifications as agreed with line manager/specified on the qualification matrix
