Audit of DOAH Adjudication Timeliness - City of Chicago Office of ...

May 23, 2016 - haustive list of. Department o.org/city/en/de .... System (AHMS)11 or if ticketing departments give notice to expect an increase. However, Chiefs.
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OFFICE OF INSPECTOR GENERAL City of Chicago

REPORT OF THE OFFICE OF INSPECTOR GENERAL: ************************* DEPARTMENT OF ADMINISTRATIVE HEARINGS ADJUDICATION TIMELINESS AUDIT

MAY 2016

866-IG-TIPLINE (866-448-4754) www.chicagoinspectorgeneral.org

OFFICE E OF INS SPECTOR GENE ERAL

City of Chicaggo

Joseph M. M Ferguson Inspecttor General

7740 N. Sedgwicck Street, Suitee 200 Chiccago, Illinois 600654 Telephonne: (773) 478-77799 Faax: (773) 478-33949

May 23, 2016 To the Mayor, M Memb bers of the City C Council,, City Clerk,, City Treasuurer, and residents of thee City of Chicag go: The City y of Chicag go Office of o Inspectorr General ((OIG) has completed an audit of the Department of Admiinistrative Hearings’ H (DO OAH) effortts to ensure timely adjuddication of ccases. The purp pose of the audit was to o determine if DOAH uused nationaally recogniized perform mance measuress, namely cllearance ratee and time to t dispositioon, to assesss the flow aand timelineess of cases und der its purviiew. Clearan nce rate is the t ratio of ccases closedd to cases oppened in a ggiven reporting g period. A clearance raate under 10 00% means that a casee backlog w will grow beccause more casses are opened than clossed. Time to o dispositionn measures thhe number oof days it toook to close a caase. As a quaasi-judicial body adjudicating alleg ged violatioons of the M Municipal C Code of Chicago, DOAH is i a frequentt face of thee City to itss citizens. D DOAH mustt coordinate closely witth the various City C departm ments that isssue tickets adjudicated a bby DOAH inn order to efffectively maanage its caselo oad. OIG fou und that DO OAH did not measure or set standardds for clearaance rates orr time to dispossition. Whilee OIG deterrmined that DOAH’s ovverall clearaance rate froom 2012 thrrough 2014 waas 99.3% (m meaning that DOAH op pened only sslightly morre cases thann it closed),, the Department was unaaware of the quarterly caseload backklog and caase length inncreases for some case typees identified by OIG anaalysis. Based on n the audit results, OIIG concludeed that DO OAH’s lack of perform mance monittoring impeded the Departm ment’s abiliity to identify problemaatic backloggs and unusuually long ccases. OIG reco ommends thaat the Deparrtment use cllearance ratee and time too dispositionn, as well as other similar measures m where appropriiate, to evalu uate its own performance on an ongooing basis. W When managem ment identifiies changing g trends, it should s workk with tickeeting departm ments to ideentify causes and, a if necessary, creatte a plan to o address thhem. In ressponse to thhe audit, DOAH committeed to adoptting clearancce rate and d time to diisposition sttandards and monitorinng its performaance through h quarterly reeporting and d appropriatee corrective aactions. We thank k DOAH maanagement an nd staff for their t cooperaation on thiss audit. Respectffully, Joseph M M. Ferguson Inspectoor General City of C Chicago

Website: www.chicago w oinspectorgen neral.org

Hotline: 8666-IG-TIPLIN NE (866-448-4754)

OIG File #14-0436 # Departmen nt of Administrrative Hearingss Adjudication Timeliness Auudit

May 233, 2016

TABLE E OF CONTEN NTS I. 

EXE ECUTIVE SUMM MARY ........................................................................................................................................... 2 

II. 

BAC CKGROUND ......................................................................................................................................................... 4  A.  DOAH’s D Annual Budget, Sta aff, and Admin nistrative Law w Judges ............................................................... 5  B.  Isssuance and Adjudication A of o ANOVs ............................................................................................................. 5 

III.  OBJECTIVES, SCOPE, AND METH H