Additionally, all discounts vary by type of product (Hardware, Software or. Appliance). Co-Delivery Service Program. Par
Summary of Changes
Avaya to Extreme Service Item Service SKUs
Multiyear Service
Product to Service SKU Relationship
Service SKU Intelligence
Avaya
Extreme
hNES Service SKUs (at the SLN level), and Support Advantage SKUs
ExtremeWorks and PartnerWorks SKUs at the individual product level.
Pre-paid term discounts available on Support Advantage offers only.
All service list prices are for a 1-year term, unless overtly noted. Multiyear terms (2,3,4 &5 year) are available with full term pre-payment discounts. These utilize the same 1 year service SKU with extended term lengths. Net Price is calculated sequentially.
Mix of service SKUs for configurable chassis based products and actual products.
Extreme typically establishes service SKUs on each separate module, blade or card per individual configuration where possible.
“Included in Chassis” coverage concept
“Service Association” = “Included in Chassis” concept.
Service SKUs contains:
Service SKU contains:
• Portfolio Level (Express, PASS…)
• Service Level (Prefix)
• Service Level
• Product Relationship (Suffix)
• Product Reference (SLN/SA code)
Product ID Relationship
Standard Services Discounts
Co-Delivery Service Program
WWW.EXTREMENETWORKS.COM
Service SKU is at the Service Line Number level and can cover multiple family members, in a one to many relationships.
Service SKU has a 6-character Suffix that corresponds to an individual Product ID, or a one to one relationship.
Multiple Product codes that include embedded regional Power Cords
Only non-power cord (“A”) product codes for both product and services
Service discounts are global and differ between Avaya Partner level designation
Extreme offers regional standard service discounts that align to ExtremeWorks (Direct Delivery) and PartnerWorks/ PartnerWorks PLUS (Co-delivery). Additionally, all discounts vary by type of product (Hardware, Software or Appliance)
Partner Assurance Support Services (PASS) and Support Advantage for Fabric Co-Delivery
The Extreme PartnerWorks co-delivery service program and offerings are available for Avaya products to Partners who meet program requirements. Existing PASS or SA Co-delivery partners will be automatically enrolled into PartnerWorks program for Avaya products.
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Avaya to Extreme Service (cont.) Item
Avaya
Extreme
Per published price lists
Per monthly published price lists. The Extreme published service price list will have different MSRPs to accommodate the different standard discounts applied at the distributor level. List prices for similar service offers will show a change.
Premier Service Level
Not Available
Premier Support is a high touch, proactive, network level support engagement that supports all Extreme products in a customer’s network. Premier Support is a separate add-on to an ExtremeWorks maintenance agreement.
Net Distributor Price
List Service price less standard services discounts per Partner level
List service price less standard service discounts, comparable at the net price level.
Same Business Day (8 X 5) maintenance offers available as GX5300/6300 (Direct / Express) & SA for Fabric, and GX4300 / SA co-delivery.
Extreme does not provide any Same Business Day offers. Existing Avaya contracts will be honored at SBD, however upon renewal these will be mapped to the closest ExtremeWorks or PartnerWorks offer.
Not a catalog offer
Available as an ExtremeWorks Remote Monitoring/Maintenance bundle (2 offering levels), covering all Extreme products, including Avaya networking products at the network level. Consult your Extreme Services sales rep for details.
MSRP Service Price
Same Business Day Service Offers
Remote Monitoring
http://www.extremenetworks.com/contact
Phone +1-408-579-2800
©2018 Extreme Networks, Inc. All rights reserved. Extreme Networks and the Extreme Networks logo are trademarks or registered trademarks of Extreme Networks, Inc. in the United States and/or other countries. All other names are the property of their respective owners. For additional information on Extreme Networks Trademarks please see http://www.extremenetworks.com/company/legal/trademarks. Specifications and product availability are subject to change without notice. 15184-0318-09 WWW.EXTREMENETWORKS.COM
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