(B) c

READING TEST In the Reading test, you will read a variety of texts and answer several different types of reading comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and directions are given for each part. You are encouraged to answer as many questions as possible within the time allowed. You must mark your answers on the separate answer sheet. Do not write your answers in your test book. PART 5 Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

101. After you ------- the application form, please place it in the container at the end of the counter.

105. The recently hired manager approached the problem by delegating small tasks to ------- member of his staff.

(A) will complete (B) completed (C) complete (D) have been completed

(A) all (B) other (C) some (D) each

102. Mr. Collins was impressed by Ms. Kim’s interview, but he was still unsure about whether to hire -------.

106. ------- for the vacant position must be made in writing and sent by express mail to the manager no later than May 12.

(A) she (B) hers (C) her (D) herself

103. The hotel’s scheduled grand opening is set for May 2018, corresponding ------- the plan to concurrently open a nearby water park.

(A) to (B) on (C) at (D) in

104. The director of the department responded ------- to most of the e-mails sent by concerned customers.

(A) quick (B) quicker (C) quickly (D) quickness

20

(A) Apply (B) Applying (C) Applicants (D) Applications

107. To obtain an excellent sound recording of your voice, ------- the message clearly into the microphone.

(A) spoken (B) spoke (C) speak (D) speaking

108. The marketing team reported that it has made ------- progress in improving awareness of our product brand.

(A) steady (B) steadily (C) steadiness (D) steadiest

109. ------- representing the government agency explained the new regulations in clear and simple terms. (A) Instructions (B) Officials (C) Notifications (D) Regulations 110. The quality and variety of gourmet food offered at several of our hotels was ------better than originally expected. (A) very (B) such (C) more (D) much 111. Up-to-date information about the company’s new benefits plan was communicated to employees ------several official channels. (A) with (B) except (C) through (D) following 112. Due to inclement weather in the middle of the country, America Airline has had to ------- direct flights to several cities. (A) depart (B) function (C) suspend (D) take 113. The city of Davenport is expanding its light rail system ------- service to some of its largest suburbs. (A) provides (B) provision (C) to provide (D) provisions

114. Ms. Fellini obtained the highest level of certification, ------- she still struggled to obtain permanent employment. (A) yet (B) therefore (C) unless (D) now that 115. ------- the greatest benefit of the fitness club is its extensive offerings, so it is rated the best in the city. (A) Clearing (B) Clearly (C) Clear (D) Clearable 116. The increase in sales is encouraging, but the managers would like to see them increase even -------. (A) much (B) then (C) further (D) late 117. Contract workers should complete the attached enrollment form and ------- it to the Human Resources Department. (A) submits (B) submit (C) submitting (D) be submitted 118. Consumer spending is expected to increase substantially due to high consumer ------- in an economic recovery. (A) confide (B) confident (C) confidence (D) confidently

▶▶▶GO ON TO THE NEXT PAGE Test 01

21

119. Semana, Inc. creates budget and luxury product packaging that ------- the current market’s demands.

125. This two-day workshop will ------employees to the basic theory and bestknown practices of quality control.

(A) admit (B) match (C) feature (D) recognize

(A) provide (B) expose (C) announce (D) allow

120. Mr. Tyler categorizes the expense reports by himself because he is now the ------individual qualified to complete the tasks.

126. Please return all of the reference materials ------- the circulation desk before leaving the library.

(A) even (B) ever (C) only (D) alike

121. David Foxworthy ------- introduced his mentor at the company awards dinner last Friday.

(A) naturally (B) proudly (C) recently (D) jointly

(A) to (B) along (C) with (D) throughout

127. The historic building which you will be visiting in Smith Square is ------- from a significant distance.

(A) recognize (B) recognizing (C) recognizable (D) recognition

122. Castor Products improved its product quality control ------- creating a better manufacturing process.

128. The new brochures have been distributed ------- to all of our branch offices.

(A) despite (B) into (C) by (D) until

(A) closely (B) gradually (C) simply (D) evenly

123. Only personnel with security clearances are allowed access to very sensitive and ------- company documents.

129. Our investments in natural resources have been highly profitable ------- to those we made in telecommunications companies.

(A) rare (B) public (C) communal (D) shared

(A) instead (B) in contrast (C) otherwise (D) according

124. When ------- the interior walls, painters should use warm colors so that the rooms have an inviting atmosphere.

130. Within a period of just two years, Bigelow Café has established itself as a ------- for local arts and culture.

(A) paints (B) painted (C) painting (D) was painted

22

(A) promotion (B) festival (C) foundation (D) center

PART 6 Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following notice. The Costello Chamber of Commerce is pleased to announce that world-renowned entrepreneur and writer Mr. Alexander Peters will speak on Friday, March 8. Mr. Peters is the ------- of Caesar Systems, a leader in Internet search engine design. -------. 131. 132. The event will take place at the Groton Conference Center from 3:30 P.M. to 5:00 P.M. It is the first in our spring lecture series ------- current topics in business. This is a 133. members-only event. Advance registration is required as seating is limited. Following the event, members are invited to join Mr. Peters for dinner at the Galloping House restaurant. David Eberly, the store’s owner, has ------- agreed to give our 134. members a 10% discount on food and drink orders. To register, please call 555-2304.

131. (A) founds (B) founding (C) founder (D) founders

133. (A) explore (B) explores (C) exploring (D) explored

132. (A) We were founded almost twenty years ago. (B) Internet companies are on the rise globally. (C) Please give him a warm welcome. (D) He is also the author of three books.

134. (A) frequently (B) generously (C) accurately (D) periodically


23

Questions 135-138 refer to the following notice. On February 15, our mobile and Internet banking service will be upgraded. The new versions will make it even more ------- for you to get the banking services you need. 135. Once the newly improved system is in place, you will be able to easily take care of all of your financial needs on a variety of -------. Whether you are using a smartphone, a 136. laptop, or a home computer, the experience will be the same. Customers who want to learn more about the changes to come ------- one of our 137. workshops. The workshops will be held at all of our branch locations during the first three weeks of January. -------. There, you can also find additional information about 138. the many exciting changes to come.

135. (A) convenient (B) convenience (C) conveniences (D) conveniently

137. (A) attend (B) attending (C) can attend (D) will have attended

136. (A) products (B) devices (C) services (D) information

138. (A) Get a great loan at a great rate from our Lending Department. (B) Visit our web site at www.mountainbank.com for the complete schedule. (C) Come in today and open a savings or checking account with us. (D) Use our web site to check your account balance and transactions.

24

Question 139-142 refer to the following e-mail. To: Doug Sauter From: Alan Payton Subject: Reminder from Office Solutions, Inc. Date: October 8 Dear Mr. Sauter, I am writing to remind you that the twelve-month maintenance agreement for your company’s copy machines will ------- at the end of the month. No action needs to be 139. taken. Your contract will ------- renew, and the credit card ending in 4590 will be billed 140. monthly at the agreed-upon rate. -------. As you may know, Office Solutions, Inc. offers several maintenance packages. 141. This is a great time to review your specific needs. If you would like to discuss the other ------- available to you, feel free to give me a call at 555-1284. 142. Thank you again for choosing Office Solutions, Inc. Sincerely, Alan Payton Accounts Manager

139. (A) expire (B) expires (C) expired (D) expiring 140. (A) automatically (B) correctly (C) optionally (D) possibly

141. (A) Thank you for sending your most recent payment of $75.00 to us. (B) Your rental agreement was already processed last month. (C) Small businesses such as yours benefit from leasing office equipment. (D) We want to ensure you are receiving all of the services that you need. 142. (A) payments (B) options (C) technicians (D) machines ▶▶▶GO ON TO THE NEXT PAGE Test 01

25

Questions 143-146 refer to the following newsletter notice. The Vinemont Free Press is an independent community newsletter ------- by the 143. Friends of Vinemont, a nonprofit organization founded in 1998. Our publication aims to inform the residents of Vinemont about issues affecting the community. In addition, our events calendar lists activities and resources available. Anyone living in Vinemont is invited to ------- to the Vinemont Free Press. ------- sending a submission, please 144. 145. contact the editor at 555-0343. The current circulation is approximately 2,000 copies, and the newsletter is delivered to local libraries, community centers, and senior centers every Tuesday. Advertising space is available to local groups and businesses. -------. For complete details, call our 146. Advertising Department at 555-1903.

143. (A) publish (B) published (C) publishing (D) publication

145. (A) Although (B) In addition (C) Before (D) In spite of

144. (A) contribute (B) advertise (C) purchase (D) distribute

146. (A) Popular past issues highlighted special festivals and holidays. (B) Local arts groups have been among our strongest supporters. (C) We encourage you to tell your friends and neighbors about us. (D) Rates vary depending on the type of advertisement.

26

PART 7 Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following notice.

Please note that due to delayed payments on account 324305, your monthly electric service will be halted until the overdue balance is settled. The regular bill cycle begins and ends on the 10th of each month; therefore, payment should be submitted by the 15th of every month. Payments can be made over the phone or by mail. To pay by phone, call our payment line at 5553554 and press 1 for the automated payment option. To pay by mail, send the attached payment slip at the bottom of your monthly bill along with your credit card information to the address listed on the form.

147. For whom is the notice most likely intended? (A) A phone plan subscriber (B) An apartment manager (C) A utility customer (D) A bank account holder

148. What is mentioned about bill payments? (A) They cannot be paid by credit card. (B) They must be made by the tenth. (C) They are requested every other month. (D) They can be paid by two means.


27

Questions 149-151 refer to the following notice.

TEAGEN PROFESSIONALS SEMINAR Event name: Business Communications Seminar Starting date: July 21 Time: 8:00 A.M. Ending date: July 23 Time: 9:00 P.M. Contact person: Joe Callens Phone: 555-2321 E-mail: [email protected] Seminar fee: $40 Please include: completed application form, a copy of your driver’s license or other official ID, and the participation fee

Description of event: Join us at the Teagen Building on July 21 for the annual Teagen Professionals Seminar on business communications. The seminar’s focus will be competent communication between clients and partners and will include participatory activities to grow your business communications. Please return the attached application to Joe Callens at [email protected] by May 31. Applications submitted after the 31st will not be accepted. For further information, please contact Joe at the above e-mail.

149. What is indicated about the seminar?

(A) It will focus on sales strategies. (B) It is limited to Teagen employees. (C) It will consist of lectures. (D) It takes place every year.

150. What is NOT requested by Teagen Professionals Seminar?

(A) A phone call to Mr. Callens (B) Photographic identification (C) A payment (D) A request to apply

28

151. When can the application form be turned in?

(A) In May (B) In June (C) In July (D) In August

Questions 152-153 refer to the following letter. Dear Ms. Tenner: Thank you for recently joining Super Fitness Gym at our Atlanta location. As you are a new gym member, we want to inform you of our hours of operation and promise to help you lead a healthy lifestyle. Our facility is open from Monday through Saturday from 10 A.M. to 11 P.M. During opening hours, you may utilize any equipment or participate in any of our fitness and wellness classes. Super Fitness Gym is dedicated to helping you build a workout routine that will increase your well-being and overall health. Please do not hesitate to contact one of our trainers for more information on your membership and benefits. Sincerely, Bogdan Jones

152. What is indicated about Super Fitness Gym? (A) It is interested in its members’ health. (B) It is independently owned by Mr. Jones. (C) It is offering a gift to new members. (D) It is looking to hire additional trainers.

153. What is NOT mentioned in the letter? (A) The gym’s hours of operation (B) The activities available to members (C) The place Ms. Tenner visited (D) The rates for membership


29

Questions 154-156 refer to the following e-mail.

To: [email protected] From: [email protected] Date:

Friday, July 27

RE:

July 31 Installation ▲

Dear Mr. Garrison: Please note that we have you scheduled to have your television cable installed and activated on July 31. Date: Tuesday, July 31 Service Schedule: 5 P.M. – 6 P.M. Service: Television cable installation and activation The cable installation will occur during the appointment time above. The technician will arrive and begin immediately. Therefore, please be at the service location during the allotted time. We pride ourselves on our prompt service and on completing tasks within the service schedule. Please note that while cable installation for your television is included in the service fee, activation will require a $50 one-time initiation fee. If any changes to your service schedule are needed, please contact us as soon as possible at the following phone number: (206) 555-9702. Sincerely, John Sim Services Manager Cable Central

154. What is the purpose of the e-mail?

(A) To request a payment (B) To communicate a reminder (C) To reschedule an installation (D) To promote a new service

155. According to the e-mail, what is Mr. Garrison asked to do?

(A) Make a payment (B) Confirm an appointment (C) Wait two hours (D) Purchase an installation cable

30

▲

156. What is indicated about the activation of Mr. Garrison’s cable?

(A) It will require Mr. Garrison to leave the building. (B) It will include the delivery of a television. (C) It will start exactly at 6 P.M. (D) It will take place on a weekday.

Questions 157-158 refer to the following text message chain.

Mark Steuben Ms. Joshin, I’m sorry, but the café doesn’t have your usual vanilla latte. 7:00 A.M.

Stella Joshin What a shame. What other options are there? 7:10 A.M.

7:12 A.M.

Mark Steuben I can bring you an Americano or cappuccino, but I’m afraid they ran out of vanilla syrup.

Stella Joshin It’s not your fault. Please bring me whichever is quicker to make. Our office meeting starts soon. Don’t be late.

7:19 A.M.

7:16 A.M.

Mark Steuben I’ll order an Americano and take a taxi to the office. I should get there with a few minutes to spare.

Stella Joshin Good to hear. Thanks for letting me know. 7:22 A.M.

7:23 A.M.

Mark Steuben See you soon, Boss.

157. At 7:10 A.M., what does Ms. Joshin most likely mean when she writes, “What a shame”? (A) She is angry at Mark for arriving at the café late. (B) She is disappointed her drink is unavailable. (C) She is worried Mark will get the order wrong. (D) She is embarrassed she did not go to the café.

158. What is suggested about the café? (A) It is located a few minutes from Ms. Joshin’s office. (B) It can prepare an Americano faster than a cappuccino. (C) It is usually patronized by Mr. Steuben. (D) It will obtain vanilla syrup for Ms. Joshin.


31

Questions 159-161 refer to the following advertisement.

Caliber Expo Center Events In Milwaukee

Homemade Craft Expo: Fill your office or home with beautifully handmade housewares and crafts. Event: Homemade Craft Expo Friday, March 16, 7:00 A.M. - 5:00 P.M. at Exhibit Hall 2 Tickets available at www.homemadecraftexpo.com or by calling 555-3209. Contact Person: Sue Caliber Artists and home designers from our own state of Wisconsin will be selling display pieces as well as taking custom orders. Upcoming Events: Better Business Technology Expo April 1 - 5, 8:00 A.M. - 6 P.M. at Exhibit Hall 2 Cutting-edge technology and how-to seminars will be offered to help run your business more effectively. Plus, keynote speaker Joshua Marges, CEO, JAWS LLC. Leadership Convention July 25, 7:30 P.M. at Exhibit Hall 1 Top business leaders are coming to the city of Milwaukee for one night only. You won’t want to miss the chance to ask questions about being good business leaders. Furniture Expo August 26 - 29, 8 A.M. - 5 P.M. at Exhibit Hall 1 Independent furniture designers will showcase the latest trends in desks, chairs, and more. Get tickets to upcoming events at www.caliberexpo.com.

159. What is indicated about the Caliber Expo Center?

161. How can tickets be purchased for the Better Business Technology Expo?

(A) It was recently refurnished. (B) It is owned by a woman. (C) It is located in an urban area. (D) It caters to international clients.

160. What is NOT mentioned about the Homemade Craft Expo?

(A) Crafts can be tailor-made for customers. (B) A limited number of tickets are available. (C) Items made by locals will be sold. (D) Tickets can be bought online or by phone.

32

(A) By sending Mr. Marges an e-mail (B) By going to the center in person (C) By calling Sue Caliber (D) By visiting the center’s web site

Questions 162-164 refer to the following e-mail.

To:

[email protected]

From:

[email protected]

Subject:

Job Interview Advice

Date:

January 3 ▲

Dear Mr. Jay Lemming, Tracy Lee from the Administration Department gave me your e-mail and advised me to contact you regarding my upcoming interview with your company, Hatchett Proctors. — [1] —. She said you often mentor new employees and welcome prospective employee questions. My degree is in economics, and I interned at Lewis-Stellings, Inc., a smaller company with similar corporate aims as Hatchett Proctors. — [2] —. May I ask if your company’s primary focus for candidates is on educational background or previous experience? In addition, how many rounds of interviewing is typical for the hiring process? — [3] —. — [4] —. Thank you for your time in answering my questions and for any guidance and advice you can offer me. Sincerely, Darcy Truen

162. What is the purpose of the e-mail? (A) To obtain some information (B) To recommend a colleague for a job (C) To follow up on an interview (D) To request an employee mentor 163. What is suggested about Hatchet Proctors? (A) It has an opening for an administrator. (B) It is larger than Ms. Truen’s former employer. (C) It employs professional economists. (D) It is a competitor of Lewis-Stellings, Inc.

▲

164. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “Given my educational background and work experience, I feel that I am a good fit for your company.” (A) [1] (B) [2] (C) [3] (D) [4]


33

Questions 165-167 refer to the following article.

Casper Candies To Open 5 New Locations San Francisco’s Casper Candies has become popular and gained loyal fans after appearing on a popular television show set inside the company’s candy shop. “I think the fact that local actress Shirley Lee plays the lead in the show has a lot to do with its popularity,” said local TV host Brandon Shires. “She has so many fans, and her character in the series loves Casper Candies, so it seems natural that all of her fans would share her fondness for the sweets.” Since the premiere of the show, Casper Candies’ original shop location has been inundated with customers seeking the same sugary treats that Ms. Lee consumes in each episode. Because filming takes place in the actual shop, sales operations have been limited, thereby prompting the company to announce its additional locations. Though locations have yet to be announced, the company did release an official statement declaring that 5 new shops will open in the next year.

165. What is suggested about Shirley Lee?

(A) She has to go on a special diet. (B) She is in candy advertisements. (C) She has ties to San Francisco. (D) She enjoys meeting her fans.

166. According to the article, why is Casper Candies planning to expand?

(A) It is losing sales during the show’s production. (B) It is following the advice of Ms. Lee’s fans. (C) It is launching a new line of sweets. (D) It is planning to make the original shop into a film set.

34

167. In the article, the word “release” in paragraph 4, line 1 is closest in meaning to

(A) spend (B) issue (C) examine (D) consider

Questions 168-171 refer to the following web page. www.angeljobscouts.com Angel Job Scouts Job Seeker Services

Find a Job

Account Log In

About Us

Job Seeker Services Angel Job Scouts aims to match job seekers with long-term career positions. We’re not a temporary staffing agency. — [1] —. We take the time to understand your educational background, work experience, and career goals. Angel Job Scouts offers a number of packages and services not only to help you with your job search but to advance you along your career path as well. — [2] —. Below is a brief list of just a few services we offer. For the full list, you need to create an account to log in to that section of our web site. — [3] —. However, some services(*) are only offered to paid members. Job Seeker Services • Résumé writing • Curriculum vitae editing • Cover letter templates • Sample interview questions • Interview practice* • Interview feedback* Please note that Angel Job Scouts does not guarantee job placements. While we strive to create career opportunities for all of our clients, it is unrealistic for our company to guarantee placement. — [4] —.

168. What is the purpose of the web page? (A) To help job seekers with membership (B) To list the prices of services offered (C) To guarantee members long-term employment (D) To explain the type of assistance provided 169. According to the web page, what information is available to paying members? (A) An evaluation of interview performance (B) A list of likely interview questions (C) A one-on-one consultation (D) Samples of successful résumés

170. What are users of the web page asked to acknowledge? (A) Career opportunities are restricted to paid members. (B) Documentation must be submitted by job seekers. (C) Employment cannot be promised to job seekers. (D) All services require a payment made in advance. 171. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “There is no fee to create a basic account.” (A) [1] (B) [2] (C) [3] (D) [4] ▶▶▶GO ON TO THE NEXT PAGE Test 01

35

Questions 172-175 refer to the following online chat discussion. Joanne Zepeda I have to book an airplane ticket for my boss as soon as possible, but 1:25 P.M. he has a pretty tight budget. Does anyone know of a good budget

travel site? Julie Diaz 1:26 P.M.

I recently booked through www.cheapflying.com for my trip to Greece in March. I would recommend them for their low prices, but their customer service is lacking.

Kendra Walker 1:29 P.M.

Really? I have used them a few times, and they were very helpful. What kind of problems did you have?

Julie Diaz 1:49 P.M.

I had to reschedule a meeting, so I wanted to change my flight’s departure time at the last minute. I called their customer service line, but they refused to let me change it. Isn’t that just awful?

Pam McGhee 1:55 P.M.

Yeah, I’d be upset, too. What did you do? Did you miss your flight because of your meeting?

Julie Diaz 1:52 P.M.

No, luckily, my travel time to the airport was much quicker than I had anticipated, so I was okay.

Kendra Walker 1:55 P.M.

I’m glad it worked out. Still, I would recommend that web site given the budget situation.

Pam McGhee 2:01 P.M.

But if your boss needs more flexibility, you might want to try www.flynow.com. I’ve gotten some decently priced tickets there; others, not so much. But at least with them, you won’t have the same problem as Julie.

Joanne Zepeda Thank you for sharing your experience. I will discuss it with him. 2:05 P.M.

36

172. What is the online discussion mainly about? (A) Planning a trip for Ms. Zepeda (B) Finding a suitable flight online (C) Rescheduling a supervisor’s flight (D) Comparing international travel experiences 173. At 1:29 P.M., what does Ms. Walker mean when she writes, “Really”? (A) She disagrees with Ms. Diaz about the prices. (B) She doubts Ms. Diaz had a good trip. (C) She is surprised Ms. Diaz had a problem. (D) She hasn’t heard of www.cheapflying. com.

174. What happened to Ms. Diaz in March? (A) She caught her flight to Greece. (B) She had to cancel a meeting. (C) She spent an extra day in Greece. (D) She missed an important layover. 175. What does Ms. McGhee imply about www.flynow.com? (A) It is the web site her boss uses. (B) It allows customers to make changes. (C) It is her favorite travel web site. (D) Its tickets are among the least expensive.


37

Questions 176-180 refer to the following e-mails.

To: From:

Date:

Monday, January 21

Subject:

Room Reservation Needed ▲

Enclosed is the completed reservation request form. Name: Erin Miles Phone: 555-2093 Event type: Corporate business meeting Number of guests: 18 Room: twenty-seat conference room Date: February 3 Start time: 7:30 A.M. End time: 9:00 A.M. Room requirements: Wi-Fi, projector, white screen, speakerphone, and water Do you need food catering? [ ] yes [ x ] no Please send me a confirmation e-mail once the form has been processed and the room has been reserved. Thank you, Erin Miles

▲

To: From:

Date:

Tuesday, January 22

Subject: Re:

Meeting Room Reservation ▲

Dear Ms. Miles, Thank you for contacting Spaces4You. We received your room reservation request form. However, unfortunately, all of our twenty-seat meeting rooms have been reserved for your requested event date. We would like to offer you an upgrade to our thirty-seat meeting room for the same rate as the twenty-seat meeting room as we were unable to fulfill your request. Should you accept, the provided room will include tables and chairs placed in a U-shape, Wi-Fi, a video projector with a retractable screen, and bottled water. Kindly let us know if you would like to go ahead with the reservation.

38

Sincerely, Emma Im Space4You

176. In the first e-mail, what is implied about the meeting? (A) A visual presentation will be made. (B) Drinks are not necessary. (C) An Internet cable is needed. (D) More guests may be invited. 177. What is indicated about the twenty-seat meeting rooms? (A) They are too big for Ms. Miles’s meeting. (B) They lack the equipment Ms. Miles needs. (C) They have already been booked for February 3. (D) They are only available for afternoon use.

▲

179. Why was the second e-mail sent? (A) To offer a complimentary improvement (B) To request additional details about the company (C) To confirm the receipt of a payment (D) To correct an error due to overbooking 180. What part of Ms. Miles’s request will NOT be fulfilled? (A) The Internet access (B) The presentation equipment (C) The speakerphone (D) The beverages

178. What does Ms. Miles ask the recipient of her e-mail to send? (A) A list of room features (B) A reservation request form (C) A menu of food options (D) A validation of the request


39

Questions 181-185 refer to the following article and e-mail.

Sterling Motors Opens a Houston Location HOUSTON — (May 15) Chief Financial Officer Jason Lee of Sterling Motors says that Houston’s roads are ready for the company’s stylish sedans. The auto industry has seen a rising number of four-door car purchases as families with children prioritize safety and space capacity over speed and sleek design. Sterling intends to bank on that trend. The car company chose Houston, Texas, for its newest location because the city has a thriving population of married couples with two or more children. When asked if Sterling Motors would ever consider selling two-door models, Lee mentioned that anything is possible but that its focus is first to build a successful sedan business. Sterling opened its only showroom on January 5. Located in Atlanta, Georgia, it has exceeded its sales targets every month. Mr. Lee expects to see similar numbers following the opening of the company’s new location on Cassidy Road on July 1.

To:

Jason Lee

From:

Frank Berns

Subject:

Urgent: Paint Problem

Date:

June 13 ▲

Dear Mr. Lee, Unfortunately, the pewter-colored paint you originally ordered for your new location is currently unavailable. There was a manufacturing error that resulted in the recall of all barrels of that color. The soonest we will be able to get a shipment is the day before your planned opening. Of course, my crew would start work that day, but it will take three days to finish the building’s interior and another day for the paint to dry. Please advise me whether you’d like me to order a new color as soon as possible or stick with the pewter color and delay the opening. If you choose a color that one of my local suppliers in Houston has on hand, I could put my crew to work tomorrow. Sorry for the inconvenience. Frank Berns

40

▲

181. What is indicated about Sterling Motors? (A) It plans to open a second location in Georgia. (B) It will sell two-door models at a later date. (C) It currently sells cars with four doors. (D) It manufactures all of its vehicles in Texas. 182. In the article, the word “exceeded” in paragraph 3, line 1 is closest in meaning to (A) decreased (B) surpassed (C) distinguished (D) operated

184. What is most likely true about Mr. Berns’s company? (A) It is located near Cassidy Road. (B) It painted Mr. Lee’s other location. (C) It manufactures its own paint. (D) It can get paint from a company in Houston. 185. What is the earliest date Mr. Berns can start painting with the original color? (A) June 15 (B) June 30 (C) July 1 (D) July 5

183. Why did Mr. Berns write to Mr. Lee? (A) To provide a revised schedule (B) To advise him on the choice of a color (C) To confirm receipt of a request (D) To ask for a decision to be made


41

Questions 186-190 refer to the following table of contents, article, and e-mail. Leboitz Science Journal Volume 135 4 – Introducing Atoms to Children: Pique your children’s interest in science with this easy-tounderstand introduction to atoms. 12 – Science through the Ages: A comprehensive look back at scientific theories and their evolution. 24 – Science & Technology: What relationship does science have with technology? Scientist Jeremiah Perkins answers this month’s tech questions. 40 – Questions for Our Scientists: Each issue, we review proposed experiments sent by our readers. If you’d like to ask questions or propose topics of interest, fill out the comment form at www. leboitzjournal.edu. Subscription rates can also be found online.

Leboitz Scientists and Journal Editors Win Prestigious Editorial Award (LOS ANGELES — January 20) The selection committee at Shuester & Fodman Editorials has announced that this year’s winner of the Outstanding Editorial Publication award goes to the Leboitz Science Journal. The publication, which is staffed by seasoned scientists and editors alike, has continued to present groundbreaking information through creative content. It is recognized for turning highly technical and scientific statistics into digestible data for the masses. Its latest issue featured an explanation of atomic theory by renowned physicist Bach Schwiner. The award and accompanying check for $20,000 will be presented during the annual S&F Editorials Gala to be held in L.A.’s Chinese Theater at 7:00 P.M. on March 1. Tickets to the event can be obtained by contributing a $100 donation to the Science and Editorial Fund, a nonprofit organization founded by Leboitz.

42

From:

Donna Gray

To:

[email protected]

Date:

January 20

Subject:

Congratulations! ▲

To Whom It May Concern: Leboitz Science Journal has been chosen to be honored at this year’s S&F Editorials Gala as the Outstanding Editorial Publication of the year. Please reply with a staff member’s e-mail and phone number as well as how many seats you’d like to reserve at the event. I understand that your journal’s editor-in-chief, Casper Yesser, will be accepting the prize at the event. Dinner will be served before the award ceremony, and the attire is black-tie formal. Congratulations, and I am looking forward to hearing from you. Sincerely, Donna Gray Media Relations, S&F Editorials

186. What is NOT mentioned that readers can do on the Leboitz Science Journal’s web site? (A) Renew subscriptions (B) Contribute ideas (C) Find prices (D) Submit inquiries 187. On which page of the Leboitz Science Journal is Mr. Schwiner’s article found? (A) 4 (B) 12 (C) 24 (D) 40

▲

189. What will Mr. Yesser receive at the Shuester & Fodman Editorials Gala? (A) A scholarship fund (B) Donations from guests (C) A monetary prize (D) Numerous tickets 190. In the e-mail, the phrase “looking forward to” in paragraph 2, line 2 is closest in meaning to (A) anticipating (B) demanding (C) seeking (D) welcoming

188. In the article, what is indicated about the Leboitz Science Journal? (A) It is mathematically focused. (B) It has won other awards. (C) Its writers are all scientists. (D) It is for a general readership. ▶▶▶GO ON TO THE NEXT PAGE Test 01

43

Questions 191-195 refer to the following announcement, e-mail, and letter.

Join Office Supplies Depot’s Membership Program and Get 20 Free Pens Calling all administrative assistants! Office Supplies Depot has a limited-time promotion for new members. A 30% off coupon is yours for free if you join our membership program before January 31. To sign up for the program, go to www.officesuppliesdepot.com and click on the Membership Program tab. There’s no fee to join, and it only takes a few minutes! New members may only sign up once. One coupon per valid e-mail. Membership cards will be sent via e-mail.

To:

Anna Kiels

From:

Gerry Nors

Subject:

Thank You for Joining Our Membership Program

Date:

February 1

Attachments: Scan_AnnaKiels ▲

Hello, Anna Kiels. Welcome to the Office Supplies Depot Membership Program! We hope that you enjoy your coupon. Along with it, you will be mailed savings codes for members-only deals that you can use at any of our retail stores. This month’s deals include colored stationery paper, mechanical pencils, sticky notes of all sizes, and scotch tape. We never sell our member’s personal information to third parties, so you may unsubscribe from promotional e-mails at any time. Just visit our web site and navigate to the “Unsubscribe” link at the bottom of the page. We look forward to filling all your office supply needs. Gerry Nors Office Supplies Depot Sales Department

44

▲

February 5 Dear Mr. Nors, I joined Office Supplies Depot’s membership program but have still not received my coupon. Your e-mail did not include a coupon. I wonder when I can expect it to be sent to me. I double-checked that my mailing address was correct on the membership application form that I originally filled out during the promotion. I would also like to know when the savings codes will arrive. They would have been nice to have when I bought erasers, colored pencils, and small sticky notes at your store yesterday. Sincerely, Anna Kiels

191. For whom is the announcement most likely intended? (A) Salesclerks (B) Secretaries (C) Retailers (D) Managers 192. What is most likely included in Mr. Nors’ e-mail attachment? (A) A membership card (B) A monthly flyer (C) A discount coupon (D) A list of codes 193. What is indicated about Ms. Kiels? (A) She joined the membership program last year. (B) She received a packet in the mail from Mr. Nors. (C) She visited Office Supplies Depot’s web site. (D) She wrote Mr. Nors from an invalid e-mail address.

194. Why did Ms. Kiels write the letter? (A) To request additional coupons (B) To correct some wrong information (C) To complain about a purchase (D) To find out about a time frame 195. What is suggested about Ms. Kiels’ visit to Office Supplies Depot? (A) She went to a different location than usual. (B) She plans to return the items she purchased. (C) She bought an item eligible for a savings code. (D) She showed her membership card at checkout.


45

Questions 196-200 refer to the following advertisement, form, and e-mail. Embarrassed by the discoloration on your carpets? We love our pets, but even the cutest of puppies leave potty stains behind. Luckily, Green Clean Carpet Cleaners has an organic solution for pet stains. We can remove stubborn stains from all colors of carpets with ease and without harsh chemicals. For spot-free floors, call Green Clean Carpet Cleaners at 555-2321, visit us online at www.greenclean.com, or e-mail us at [email protected]. *Typical stain removal takes one hour per session. Multiple sessions may be needed for tough stains.

Green Clean Carpet Cleaners Appointment Request Form Date: June 12 Name: James Keyes Address: 2323 Wickermore Street Phone: 555-3221 E-mail: [email protected] Appointment needed: [ √ ] initial consultation

[ ] cleaning service

[

] touch-up

Type of stain: I have an elderly dog that can’t control his bladder well anymore. There are several small puddle stains that have accumulated over the past two years. A few of the stains are quite prominent on my light blue carpet. I also have large coffee stains that I hope you can help me with. *Once this form is submitted, a Green Clean team member will follow up to make an appointment.

From: [email protected] To: [email protected] Subject:

2323 Wickermore Street

Date:

June 14 ▲

Good afternoon, Mr. Keyes! We received your appointment request form and are happy to assist you. Given the description you provided, your carpets probably need aggressive and repeated cleanings. Kindly write

46

back with a date and time that you are available for the initial visit. Our technician will gauge how many sessions will be needed to completely clear your carpets of any discoloration and will also develop a cleaning plan. Please be aware that we use two tiers of cleaning products. We always start with the mildest cleaner to ensure the least amount of exposure to your pets, and should the stain persist, we will move onto stronger products. All of our cleaners are organic. Unfortunately, we are unable to help you with your additional request on the form as our products are formulated to remove specific stains. Let us know when we can begin the cleaning process! Best, Shirley Green Green Clean Carpet Cleaners

196. In the advertisement, what is mentioned about Green Clean Carpet Cleaners? (A) Customers can visit its office. (B) Chemical ingredients are listed. (C) Service prices are posted online. (D) Customers can contact it by phone. 197. In the advertisement, the word “multiple” in paragraph 4, line 1 is closest in meaning to (A) practical (B) many (C) common (D) variable

▲

199. What is the purpose of the e-mail? (A) To confirm the number of treatments (B) To determine the color of a carpet (C) To schedule a preliminary meeting (D) To decide which cleaning product to use 200. What is suggested about the cleaning products used by Green Clean? (A) They are not designed for beverage stains. (B) They are not effective on carpets with certain colors. (C) They are harmful to older pets. (D) They work best on small puddle stains.

198. What is most likely true about Mr. Keyes? (A) He worked at Green Clean Carpet Cleaners before. (B) He only uses organic products for cleaning. (C) He prefers to communicate by e-mail. (D) His floor needs several hours of cleaning.

Test 01

47