BlackBerry Support Professional

Accreditation Path

BlackBerry Support Professional The technical accreditation training path for BlackBerry Support Professional (BSP) includes a blend of instructor-led training and an online assessment. The BSP accreditation is targeted at individuals who will perform Technical Support and troubleshooting tasks on the BlackBerry UEM platform. Please note: the BlackBerry Systems Integrations Professional accreditation is the pre-requisite to completing this accreditation program. The instructor-led training must be completed using one of BlackBerry’s Authorized Training Partners and content will be accessed using the BlackBerry Universe learning portal. The assessment must be proctored through one of BlackBerry’s Authorized Training Partners. To successfully achieve the accreditation for BlackBerry Support Professional, learners must complete all training and assessment requirements listed in the chart below.

Instructor-Led Training Training Module

Course Code

BlackBerry Support Professional

726-00241-123

BlackBerry Support Professional - Assessment

729-00245-123

Duration 1 day

30 minutes

Description

Goals

This course introduces learners to advanced troubleshooting concepts in BlackBerry UEM. After taking this training, learners should be able to resolve licensing issues, and troubleshoot installation and administration errors in a BlackBerry UEM deployment.

• • •

This Assessment will evaluate the learner according to the objectives for the associated instructor-led course.

The passing score for this assessment is 80%.

• • • • • •

Identify and resolve licensing issues Troubleshoot installation issues Analyze the installation log files to identify error messages that may have prevented a successful installation Research any error messages to find resolution Troubleshoot upgrade and migration issues Troubleshoot activation issues Identify activation error messages in example log files Break down activation error messages in example log files Understand and use advanced tools and techniques for troubleshooting BlackBerry UEM issues

©2018 BlackBerry Limited. Trademarks, including but not limited to BLACKBERRY, BBM, BES, EMBLEM Design, ATHOC, MOVIRTU and SECUSMART are the trademarks or registered trademarks of BlackBerry Limited, its subsidiaries and/or affiliates, used under license, and the exclusive rights to such trademarks are expressly reserved. All other trademarks are the property of their respective owners. All other trademarks are the property of their respective owners. This documentation is provided “as is” and without condition, endorsement, guarantee, representation or warranty, or liability of any kind by BlackBerry Limited and its affiliated companies, all of which are expressly disclaimed to the maximum extent permitted by applicable law in your jurisdiction.