BlackBerry Support Professional

Accreditation Path

BlackBerry Support Professional The technical accreditation training path for the BlackBerry Support Professional is comprised of BlackBerry UEM instructor-led training, which includes hands on labs. The BSP accreditation is targeted at individuals who will perform Technical Support and troubleshooting tasks on the BlackBerry UEM platform. The BlackBerry Systems Integration Professional accreditation is the pre-requisite to completing this accreditation program. The instructor-led training and assessments must be completed through one of BlackBerry’s Authorized Training Partners and will take 1 day to complete. To successfully achieve the accreditation for BlackBerry Support Professional, you must complete all training and assessment requirements listed in the charts below.

Instructor-Led Training Training Module

Course Code

BlackBerry UEM for BlackBerry Support Professionals

726-00029-123

Duration 1 day

Description

Goals

This course introduces learners to advanced troubleshooting concepts in BlackBerry UEM. After taking this training, learners should be able to resolve licensing issues, and troubleshoot installation and administration errors in a BlackBerry UEM deployment.

• Identify how to resolve licensing issues with BlackBerry UEM • Analyze the installation log files to identify error messages that may have prevented a successful installation • Research any error messages to find resolution • Troubleshoot upgrade and migration issues • Troubleshoot activation issues • Identify activation error messages in example log files • Break down activation error messages in example log files • Understand and use advanced tools and techniques for troubleshooting BlackBerry UEM issues, including TCPView, Fiddler, and Wireshark

Assessment Training Module BlackBerry UEM for BlackBerry Support Professionals - Assessment

Course Code 729-00034-123

Duration

Description

30 minutes

This assessment will evaluate the learner according to the objectives for the associated instructor-led course. The passing score for this assessment is 80%.

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