Keogh process, achieved the second-best A and E four-hour target ..... Eliot by signing up to become a member? ... Suppo
Spring 2014
Maternity rebirth Your chance to choose a new design for the maternity unit
Also in this edition...
...Trust under the microscope: CQC to carry out major inspection... ...On you marks: Are you ready for the 2014 GEH Fun Run?...
...High praise: Trust performance commended in parliament.
Chairman’s welcome
It seems that rarely a month goes by without some kind of milestone inspection or announcement about the George Eliot.
April is no different. The end of the month will see a major review of the Trust by the Care Quality Commission (CQC) (see page 4). This inspection comes hot on the heels of last year’s Keogh Review and will check that we have delivered the recommendations made in this review and the subsequent improvements to quality of care.
We’re confident that we have significantly improved patient care over the past year. Now is the time to see if the CQC agree. Stuart Annan Chairman
News in brief... The Trust recently welcomed two new Non-Executive Directors. Both Willy Goldschmidt and Claire Lee joined the Board of Directors from 1 April.
Willy is a former commercial director who has been operating at board level for more than 14 years in a variety of global IT companies and service sectors. He is a skilled negotiator, with a broad proven track record of managing transformational change programmes, implementing shared services and leading contract service management.
Claire joins the Trust with a strong governance background having held a range of roles in merchant banking and the NHS. She has a strong focus on assurance and risk and brings a wealth of experience from a wide variety of NHS organisations. Her previous roles include working with the executive team that delivered the first NHS merger between Good Hope Hospital NHS Trust and Heart of England NHS Foundation Trust in 2007 and working as an Associate with both the Foundation Trust Network and the Good Governance Institute.
A recent unannounced inspection by the Care Quality Commission (CQC) checked that the Trust met three core standards: Care and welfare of people who use services Meeting nutritional needs Staffing
The inspection team visited the A&E department, the Acute Medical Unit (AMU), Clinical Decision Unit (CDU), Coronary Care Unit (CCU), Felix Holt Ward, Bob Jakin Ward and Nason Ward.
Comments from the inspection team included: “Staff… were responsive, professional and appropriate in their interactions with patients.” “Patient feedback on the care received was positive” “Patients felt they had been kept informed by doctors, consultants and the nursing staff regarding their treatment”
Comments from patients and relatives included: “I can’t find any fault” “The staff are excellent” “They’re marvellous in here, always caring”
The Bean Room, the coffee bar in the Trust’s training and eduction centre (GETEC) will shortly be undergoing a makeover as it looks to improve its service. Following a survey of Trust staff, the catering team will now assess this feedback to come up with a healthier menu for staff, patients and visitors to the hospital.
Diabetes specialists have launched a fundraising bid to build a ‘world class’ facility on the hospital site. The proposed Diabetes Centre of Excellence will specialise in providing state of the art care to patients as well as providing facilities for education and cutting edge research. The team has launched a fundraising initiative to raise £2million to build the centre and develop the service. The fundraising effort got off to a great start thanks to a £26k legacy left as part of a will by a local resident. Since then they have run several fundraising events that have helped to raise an additional £10k.
If you would like to make a donation, please: Visit www.justgiving.com/idea-fund Text ‘IDEA99’ followed by the amount you wish to donate to 70070 Call the diabetes team on 024 7686 5212
5
questions the inspection team will ask about services at the George Eliot
1. Are they safe?
2. Are they effective?
Under the microscope
Trust to welcome inspectors from Care Quality Commission
On Tuesday 29 April, the Care Quality Commission (CQC) will arrive at the George Eliot to conduct a major inspection of the services provided by the Trust.
Chief Executive, Kevin McGee, believes that this inspection will be a ‘vital staging post’ in the Trust’s attempts to move out of special measures.
The Trust was placed into special measures last year following a review of its services led by Professor Sir Bruce Keogh, Medical Director at the Department of Health. The CQC inspection team will check that all the recommendation made in the Keogh Review have been implemented and the expected improvements delivered.
The team will also examine all aspects of care at the Trust with particular focus on eight core service areas: A&E; acute medical pathways including the frail and the elderly; surgery and theatres; critical care; paediatrics; end of life care and outpatients. The team will examine the Trust and each of these core areas and check that they are safe, effective, caring, responsive to people’s needs and well-led.
The inspection team will comprise of over 40 people and will be headed by a senior NHS clinician or executive, working alongside senior CQC inspectors. The team will include professional and clinical staff as well as other experts, including trained members of the public.
3. Are they caring?
4. Are they responsive to people’s needs? 5. Are they well led?
Chief Executive, Kevin McGee, said: “We look forward to welcoming the inspection team to the George Eliot. Over the past couple of years staff have worked hard to deliver improvements to the care we provide to our patients on a daily basis.
“There are clear signs that the Trust has turned a corner in the past year and the support put in place following the Keogh Review has allowed us to accelerate delivery of sustainable clinical improvements. This has included the opening of a new Acute Medical Unit (AMU) that has helped the Trust’s A&E department to improve performance over the past couple of months. We have also made improvements to seven-day working patterns and we are no longer considered a national outlier for our mortality rates.
“The CQC inspection at the end of April could be a major turning point for the hospital. We do not know yet the time frames for moving out of special measures, but it’s clear that the CQC visit will be a vital staging post in that journey to providing a clinically sustainable future for the Trust.”
Please turnover for an update on the Trust’s delivery of the Keogh recommendations
How you can get involved Local people are being encouraged to get involved in the inspection process by providing feedback on the care they have received; what do we do well and where can we improve?
Members of the public can attend a listening event starting at 6.30pm on Tuesday 29 April at Bedworth Civic Hall
Members of staff can also provide feedback by attending one of the specially arranged staff listening sessions. These will be advertised on the staff bulletin and intranet.
Pressure sores
Keogh update
Infection success
The next couple of pages highlight some of the key improvements that have been delivered following the Keogh Review.
The Trust’s zero tolerance of hospital acquired MRSA bloodstream bacteraemia infections also paid off. The financial year passed without a single case being recorded and it is more than 18 months since the last such infection was reported.
Following last year’s Keogh Review, the Trust agreed 77 actions to ensure all the recommendations made were addressed. Almost all of these actions have been completed on time and the few outstanding actions are on course to be delivered within the agreed timeframe. More details of the actions can be found on the Trust website - www.geh.nhs.uk
Mortality rates falling
Mortality rates at the George Eliot Hospital NHS Trust continue to fall. This follows a concerted effort to address higher than expected rates over the past couple of years.
The latest published Standardised Hospital Mortality Index (SHMI), for the 12 months to June 2013, is 1.08. This is down from 1.12 for the 12 months to June 2012. For this particular measurement, the Department of Health now rates the Trust’s mortality rates ‘as expected’. Latest internal data from the Trust
shows further improvements and it expects to hit its target of reducing SHMI to 1.05 for the 12 months to March 2014. The long-term aim is to maintain SHMI below the national benchmark of 1.00.
The other major measurement of mortality, Hospital Standardised Mortality Ratio (HSMR) also shows significant improvement with the latest published figure standing at 101.8 for the period April 2013-January 2014. This is down from 119 for same period the year before.
The Trust only recorded 10 mandatorily reportable Clostridium Difficile (C diff) infections in the 2013/14 financial year, 11 below its threshold of 21 and down from 16 in 2012/13.
In January, for the first time, the Trust went a whole month without recording a single grade 2, 3 or 4 pressure sore (the most serious kind). This feat was matched in February.
Bed moves
The number of times inpatients are moved, a key recommendation of the Keogh Review, has dropped to its lowest level. The number of patients experiencing more than 3 ward moves dropped to its lowest level of four in January 2014. This is down from eight in January 2013 and down from a peak of 11 in October 2012.
The number of patients experiencing more than two ward moves dropped from a peak of 2.16% in May 2013 to a low of 1.03% in January 2014.
Moving beyond Keogh... With the Keogh recommendations almost delivered the challenge for the Trust is to maintain the momentum in delivering further improvements to patient care. A new Quality Strategy aims to ensure such improvements continue over the next four years. Chief Executive, Kevin McGee, explained: “The strategy will be dynamic meaning that it can be changed and adapted to meet the
developing requirements of the organisation. The one thing that will remain constant is the requirement for quality to be championed by all staff who will be expected to live the standards set out in the strategy in their day-to-day job. In the same way that the Keogh Review galvanised staff to work towards the common goal of improving care, so will the new Quality Strategy.” A copy of the new quality strategy can be found on the Trust’s website.
A&E performance
commended in Parliament
MP for Nuneaton, Marcus Jones (pictured right), has praised improvements made at the Trust during a parliamentary debate about A&E departments.
Marcus spoke about changes to working practices at the hospital following the Keogh Review as an important way of reducing pressures on social care and A&E services.
He went on to praise staff at the hospital for achieving the second best A&E four-hour target performance in the country over the busy Christmas and New Year period.
Marcus said: “This is a vital way of reducing the burden on our A&E services throughout the country, and in Nuneaton, I wanted to praise the work of staff at the hospital who have had some terrific results during a traditionally very busy period for our health services.”
Under the A&E target, the Trust is required to either admit or treat and discharge a minimum of 95% of patients within four hours of their arrival. The Trust achieved this target every day over the festive period (23 December-5 January) as well as achieving 100% against the target over New Year (30 December – 1 January).
The Trust achieved 96% for the 2014/14 financial year as a whole.
Exert from parliamentary transcript...
Mr Marcus Jones (Nuneaton) (Con): Changing working practices in hospitals is an important way of reducing pressures on social care and on A and E. Will my hon. friend join me in praising the staff of the George Eliot hospital, who, through changes to working practices implemented under the supervision of the Keogh process, achieved the second-best A and E four-hour target performance in the country over the busy Christmas and new year period? Dr Poulter: My hon. friend is absolutely right to highlight the fact that integrated care working, better intermediate care and ensuring that GPs work closely with accident and emergency departments are exactly the kind of factors, along with joining up health and social care, that take pressure off A and E departments. I am delighted that things are going so well in his local area.
Securing a sustainable future
Significant improvements in clinical performance at the Trust over the past year have led to the Boards of the George Eliot and the NHS Trust Development Authority (NHS TDA) taking the decision not to pursue the procurement process to identify a partner organisation. In September 2011, the Trust began a process to search for a partner organisation with whom it could secure a sustainable future for the hospital and local healthcare services.
Chief Executive, Kevin McGee, said: “Recent improvements have surpassed what we expected and this has led to us re-evaluating the process to secure a sustainable future for the Trust.
“There’s still a lot of work to be done and this approach will enable us to build on the improvements we have already made and to make sure that all of our focus goes into maintaining this good work and further enhancing the care patients receive at our hospital. It will also enable us to put all our energy into preparing for our upcoming CQC inspection; this is critically important as it is the CQC who ultimately decide whether the improvements we have made will enable us to exit special measures.
“The improvements delivered are testament to the efforts of all our staff who have worked tirelessly over the past year to deliver real benefits to patient care. This is an excellent example of what can be achieved when the right package of support is put in place and staff work together towards a common goal. We’re especially grateful for the independent support provided by the NHS TDA and University Hospital’s Birmingham (UHB) and we look forward to continuing to work with them to drive further improvements.”
David Flory, Chief Executive of the NHS TDA, said: “The Trust has shown real improvement since being placed in special measures and partnering with UB. Although there is clearly a great deal of work still to do, the TDA believes the Trust are best placed to do that by continuing the existing arrangements rather than pursuing a strategic partner organisation. ”
Making the change Trust staff marked NHS Change Day, which took place on Monday 3 March, by making pledges to further improve the care and service they give to local people. NHS Change Day was launched last year and aims to get as many people as possible to pledge to do one thing to make the NHS better. Pledges can be big or small, personal or professional; the only stipulation is that they must make a positive difference to patient care.
More than 300 members of staff took the opportunity to make a personal pledge to do one thing to improve the care and service they provide to patients. They joined more than 300,000 NHS staff around the country in making a pledge. These pages contain and example pledges made by staff at the George Eliot.
One pledge made on behalf of the Trust was the introduction of free WiFi for all staff, patients and visitors to the hospital. The announcement was made by Chief Executive Kevin McGee after a patient bought the idea to light when visiting the hospital.
“My pledge is to commit to providing the very best of care to patients with the same enthusiasm as when I started work in the NHS 40 years ago.”
"I pledge to make sure patients understand the plan for their care both in and out of hospital.”
“I pledge to encourage all staff to give 10 minutes out of their day to talk to a patient.”
“I pledge to invite a patient to our next stroke meeting and act on their feedback.”
“I pledge to treat patients like they were my grandparents.”
“I pledge to remind myself regularly that patient care is central.”
“I pledge to let the patient know I am their named nurse for the shift.”
“I pledge to ensure my passion is contagious.”
“I pledge to give patients five minutes of my time just to have a chat.”
“I pledge to speak out when I see a patient isn’t receiving good enough care.”
“I pledge to be more aware of mental health issues amongst staff and visitors.”
Your chance to vote
on maternity redesign
Option 1
Option 2
Local people are being given the opportunity to choose a new design for the maternity building at George Eliot Hospital. The renovation of the outside of the building is part of a £700k investment to modernise the maternity unit and comes on the back of investment last year to modernise the inside of the building and recent investment in frontline maternity staffing. You have the opportunity to vote for your favourite design from the page opposite - please turn over for details of how to vote.
Chief Executive, Kevin McGee, explained: “The maternity block was built in the 1960s and it is definitely looking its age. Despite this, the building and the services run from within hold a special place in the affections of local people. This planned £700k investment is intended to bring it into the 21st Century.”
Last year, maternity services at George Eliot Hospital were the subject of a wider consultation on the future of women’s and children’s services across Warwickshire. This consultation recommended that consultant led services should stay on the George Eliot site. Kevin McGee added: “Doubts over the future of maternity services on the site were nothing new; speculation around the future of unit had been rife for many years prior to this consultation. However, the outcome of the consultation finally gave us a chance to draw a line under these doubts and plan for and invest in a bright future for the service.”
The options have been designed by local artist Alisha Miller who said: “We’re aiming to create an iconic statement celebrating a building that has been a famous part of Nuneaton’s skyline for years and the work carried out by the dedicated maternity staff at the Trust.”
Option 3
Option 4
Option 5
Please turn over for voting form...
To vote for your favourite option by e-mailing
[email protected], going to www.geh.nhs.uk/maternity-redesign or filling out the form below and sending to ‘FREEPOST RRYK-XKUX-HCBR, Foundation Trust Membership Office, George Eliot Hospital NHS Trust, Lewes House, College Street, Nuneaton, CV10 7DJ’. Please also let us know if you have any feedback on the service.
Please select the option you prefer: 1. 2. 3.
4.
5.
Comments on designs:_______________________________________________
_________________________________________________________________
Feedback on the maternity service:_____________________________________
_________________________________________________________________ _________________________________________________________________
Name (optional):___________________ E-mail (optional):___________________
Man of Iron
Tel number (optional):_______________________
After successfully completing a charity trek to Everest Base Camp last year, Cardiac Physiologist, Darren Price, has set himself a new challenge to raise more funds for Macmillan Cancer Support. Darren will take part in the Wales Ironman event in September - a 2.4 mile swim, 112 mile bike ride and full marathon back to back!
All the money Darren raises will go to Macmillan Cancer Support. If you would like to sponsor Darren please go to www.justgiving.com/darrenprice-imw or text ‘IMDP78’ and the amount you would like to donate (eg £5) to 70070.
New Medical Director appointed
The Trust is pleased to announce the appointment of Dr Gordon Wood (picture below) the post of Medical Director. Dr Wood takes over from Mr Andrew Arnold who is retiring after three years in the post.
Chief Executive, Kevin McGee, has thanked Mr Arnold for all the work he has done, saying: “Everyone at the Trust and the wider community owes a great deal of gratitude to Mr Arnold; his medical leadership has been invaluable in helping the Trust to deliver the recommendations made in the Keogh Review. He has been instrumental in helping to deliver improvements to mortality rates and implementing seven day working patterns at the Trust that will change the way we work for the benefit of our patients. “Mr Arnold was also instrumental in ensuring the future of maternity and children’s services on the George Eliot Hospital site. He felt passionately that local people deserved to continue to receive these services on the George Eliot site and fought hard to ensure this was the case.
“Dr Wood, in his role as Associate Medical Director, has also played a key role in helping us to deliver the recommendations made in the Keogh Review, especially around the recent improvements we have seen to mortality rates. This makes him a natural replacement to continue Mr Arnold’s good work and ensure the Trust achieves much needed clinical stability.”
Edward says goodbye
The Trust has said goodbye to one of its longest serving members of staff. Chaplaincy Team Leader, Canon Edward Pogmore (pictured below) moved from Poole to join the George Eliot in 1989. “When I started, I was shown to a leaky portakabin, my first office space,” Edward says. “ After the first downpour it was condemned and a manager took pity on me and I shared his office for the next eight weeks.”
One of his first jobs was to contact local sculptor, John Letts, to help with a focal piece for the chapel. Edward explains: “Luck would have it that just half an hour before I called him he had looked at a piece of clay he had not looked at for six months. This became the Risen Christ statue that John kindly donated to the chapel and is still today.”
In 1990 he became a Trustee of the newly built Mary Ann Evans Hospice and soon became Vice Chairman. In 1994 his team moved to the new Chaplaincy Centre having previously worked out of a temporary chapel. Edward continued: “The building of the new Chaplaincy Centre really saw the whole community working together. Geoffrey Jackson, then Chair of the Warwickshire Health Authority, agreed that he would put up half of the building costs if the League of Friends could raise the other half. This they did and McAlpines builders then agreed to build the chapel at cost price.”
During his time at the Trust Edward has worked with 10 Chief Executives, five Directors of Nursing, 25 chaplaincy colleagues and more than 100 lay visitors.
In March, one of Edward’s final duties at the Trust was to celebrate the 20th Anniversary of the dedication of the Chaplaincy Centre (pictured above). Over 150 people attended this celebration where the guest speaker was Dr Gareth Tuckwell, former Chief Executive of Burrswood Hospital.
Edward concluded by saying: “It has been my privilege to contribute to the care of the whole team at the hospital for the last 25 years. I wish them all the best for the future.”
Edward has been replaced at the Trust by Reverend Ricarda Witcombe.
Ricarda was ordained in 2001 and for the last eight years has been Vicar of St. Paul and St. Stephen in Gloucester. She has a background in health care having trained as a nurse at Westminster Hospital in London. She served her curacy in Nottingham and has worked with chaplaincies in Nottingham and Gloucester.
Ricarda officially took up her position at the beginning of April following a special licensing ceremony in the chapel (pictured above) led by the Bishop of Coventry, Rt Rev Christopher Cocksworth.
Ricarda says: “I am honoured and excited to be taking up this role and I look forward to playing my part in the Trust team.”
Introducing...
...Alys Phimister, Young Member’s Forum
Hello, I’m Alys and I am very excited to be part of the Young Member’s Forum at the George Eliot Hospital!
I am local to Nuneaton and I have had quite a bit of experience with having to attend the hospital when I was younger. So I am very happy to be able to help to make a difference, help shape the services that young people receive and also to help educate young people on where to get the health services/help that they may need.
I’ll also get the opportunities of taking part in focus groups, volunteering, mystery patient and generally helping the community. Which are great for young people to get involved with as it can be put on UCAS forms and on CVs.
If you would like to get involved, have any questions or if there is something you would like us to attend, then please contact me on
[email protected] for more information.
Special event puts focus on careers in theatres
80 local people got an insight into a career in the Trust’s operating theatres as part of a special careers event.
The event included displays highlighting the various options available to people interested in a career in theatres, a tour of some of the operating facilities and equipment available at the hospital and the chance to see a demonstration scenario in what of the theatres. Deputy General Manager for Surgery, Sarah Piper, said: “It’s not just surgeons who work in theatres, there’s whole range of people working as a team to ensure patients receive the best possible care. This includes anaesthetists, scrub nurses, recovery nurses, receptionists, equipment coordinators and housekeepers.
“While we are always looking for people to fill a range of roles, the one thing all these people must have in common is a commitment to provide outstanding quality care to our patients.
“The event a great success. People attending were given a tour of the department as well a demonstration scenario in one of our theatres.
“I’d especially like to thank the members of staff who volunteered their own time to help run the event.”
Examples of careers available in the theatres department: Surgeons Anaesthetists ODPs (Operating Department Practitioners) Scrub nurses Recovery nurses Practice facilitators Health Care Support Workers Theatre Stores Supervisors Theatre administrators Receptionists Housekeepers For information on careers in healthcare can be found at www.nhscareers.nhs.uk
Hospital launches new
fruit and veg stall It is now a lot easier for patients, visitors and staff at George Eliot Hospital to get their five-a-day.
On Monday 7 April, Paul and Andrew Lancaster, the father and son team that makes up The Barrow Boys Grocers, opened their new market stall at the main entrance to the hospital.
George Eliot Chief Executive, Kevin McGee (pictured right), popped in to help them out on Tuesday. Kevin said: “As part of our mission to promote healthier communities, we are always looking at ways to make it easier for people to make healthy choices.
On your marks
“This stall will allow our patients, visitors and staff to pick up their five a day on their way home.”
The Trust will be holding its second 5km fun run on Sunday 29 June starting at 11am from the GETEC car park. Entrance costs £3 for adults (16 and over) and £1 for children (11-16 years old).
Paul and Andrew have order forms that people can complete to place their order and collect at their convenience. This order form will shortly be available online.
All the money raised at this year’s event will be used to buy equipment to support dementia patients at the hospital.
Like any market stall, the Barrow Boys will have special offers as well as individual pieces of fruit available at below 50p. They will also start providing a healthy ‘recipe of the week’.
More than 140 runners took part in the first GEH fun run which took place in September 2013, helping to raise over £2,500 which went towards purchasing valuable equipment for the Trust’s breast care unit.
If you need a bit of motivation, why not check out the NHS Couch to 5k plan at www.nhs.uk
Application: Please fill out the application form on the next page and return with a cheque for the appropriate amount. For more information or to make a payment using you credit or debit card, please contact Jean Whittaker MBE on 024 7686 5383.
Fun run application form Terms and conditions The race will be run under the UK Athletics (UKA) rules. All instructions issued for the safety of the runners and others must be complied with. You accept that the organisers will not be liable for any accident, injury, loss, damage, action, claim or cost of expenses that may arise as a consequence of participation in this event. You must not compete in this event unless you are fit enough to run and in good health on the day. If you have any doubts you should consult your GP prior to the event. You compete entirely at your own risk. First aid - by entering the event you are authorising the release of personal information and medical details by the medical team to the event organiser, for statutory purposes, if attended to in a medical emergency. Entries will be accepted on the day up until 9.45am providing the race limit has not been exceeded. Entrants must be 11 years or over on the day of the race to compete. Closing date for postal entries is Monday 23 June. Images - by entering the race, you give permission for the free use of your name, voice and picture in any record or promotion of the event.
Title:_________
First name:______________________
Surname:_________________________
Address:___________________________________________________ Post code:_____________
Phone number:__________________
E-mail: ______________________________________________ Date of birth:_______________
Please return the slip and payment to Jean Whittaker MBE, Charitable Funds Coordinator.
Rising
Stars
Two members of Trust staff have been recognised with a Rising Star Award from the Health Service Journal. The inaugural Rising Star awards aims to celebrate the healthcare leaders of tomorrow and influencers of today.
Wendy Preston (picture below, right), Ambulatory Care Lead, won an award in recognition of her work in setting up the Ambulatory Care Unit (ACU). In 2009, Wendy secured funding from the Strategic Health Authority to develop the unit. The unit allows patients who would normally be treated as inpatients to be seen as a day case for routine investigations, observations and treatments.
Award judges said: “[Wendy shows] good examples of going above and beyond”.
Dr Sebastian Yuen (pictured below, left) Consultant Paediatrician, won his award in recognition of his passion for improving quality and safety. This includes the development and implementation of a Paediatric Early Warning Score system at the Royal Free Hospital in London. The tool improves the recognition of, and response for, children whose condition is deteriorating; it reduced paediatric crash calls from approximately one a month to zero for 263 days. The PEWS is now being spread to other hospitals.
Award judges said: “[Sebastian] seems genuinely interested in people and progress.”
New system helps deliver better patient care
Just weeks to go to the launch of Lorenzo our new Electronic Patient Records System So what is Lorenzo Electronic Patient Record (EPR)? Currently the vast majority of hospital health records across the NHS in England are held in traditional paper form. The intention is that increasingly these should be held in electronic form as an Electronic Patient Record (EPR).
A growing number of NHS hospitals are now looking to develop detailed EPRs. Following last year’s successful bid for government funding, the Trust will be deploying phase 1 of the Lorenzo EPR in June this year. Phase 2 will follow during 2015 with the deployment of additional clinical functionality.
How will Lorenzo EPR help us deliver better care to patients? When Lorenzo is fully deployed, all staff who are directly involved delivering care to patients will be able to share important information quickly, such as administrative information (outpatient appointments; address and contact information; GP referrals for example) and diagnoses giving an accurate picture of the medical history.
A patient shouldn’t have to continually repeat details when he or she receives care here at the hospital – they’ll be checked at specific points throughout their care. By having quicker, easier access to records including any allergies a patient has, staff will be able to provide more effective care. For example, allergies and alerts will be clearly identified by the team.
As more information is stored electronically, there will be stringent controls over who can access this information which will be managed through need to know rules and a complete audit trail will be available. The system is fully backed up, so there is no risk to a patient’s data being lost or damaged.
So what’s happening now? Angus Bustin, Lorenzo Programme Manager said, “It’s a crucial time for the Lorenzo programme team. We are focussed on training staff to get the best out of the system because this is going to make a real difference to how effectively Lorenzo EPR works when it goes live. By 9 June, around 1100 staff will have undertaken mandatory training and specialist modules, and approximately 1800 printers and PCS will be adapted to Lorenzo requirements.”
Suggest a name
for the old ambulance station
The Lorenzo team recently moved into the old ambulance station which was purchased by the Trust last year. Local people were asked to suggest names for the building. From those suggestions, we have shortlisted five below along with a brief explanation and your chance to vote. Nora Comer Centre suggested by Mrs Pittem, Nuneaton “Norma Comer was my sister and a nurse at the hospital when it was called the Emergency Hospital. She answered the call for nurses in the late forties. Her nursing career ended in New Zealand where she died six years ago. We have no memorial for her here so to be connected to the hospital would be lovely.”
The Bevan Building suggested by a local resident “After Aneurin Bevan, who as Minister for Health in the 1940s spearheaded the establishment of the NHS. After all we have him to thank for the NHS.”
John Cross House suggested by Ms Gunn “John Cross was George Eliot’s husband. Her ‘live in partner’ George Henry Lewes has a building named after him on the site but there is no connection to John Cross. This would be a chance to recognise the last relationship of her life.”
The Eppie Centre suggested by Stuart Sidebottom, Lorenzo Support Officer “An apt name as the George Eliot character starts as mischievous individual and grows into a radiant young girl. Almost like our Lorenzo system that starts as an unknown and grows into something wonderful.”
The Mordecai Centre suggested by Terry Spicer, Patient Forum member “Keeping up the George Eliot theme, Mordecai is a character from the novel “Daniel Deronda”. He’s described as being a “visionary”. I think this would be apt for a building to house the new system that will shape the hospital’s future.”
Pogmore House suggested by a member of staff “In recognition of the dedication and love bestowed by Cannon Edward Pogmore, who recently retired after 25 years as chaplaincy team leader at the Trust.”
Vote for your suggestion by ticking the appropriate box and returning to ‘Communications Office, Lewes House, George Eliot Hospital, College St, Nuneaton, CV10 7DJ’ or e-mailing
[email protected]
Membership application form Do you know anyone who would like to show their support for the George Eliot by signing up to become a member? As a member you can: Receive regular information about what is going on in the Trust Learn about services we offer and influence what is happening at the Trust Become more involved through: attending events, health seminars and membership groups providing feedback through surveys, questionnaires and meetings volunteering Represent the views of other members by becoming a members advocate; Support our goal to EXCEL at patient care
Membership is free and you can be involved as much or as little as you choose.
Anyone can be a member if you’re aged 16 or over and live in North Warwickshire or Southwest Leicestershire. Alternatively, you can become a member if you or someone you have cared for, has been treated at the Trust in the past eight years.
To become a member please complete the form below and on the next page and return to ‘Freepost RRYK-XKUX-HCBR, Foundation Trust Membership Office, George Eliot Hospital NHS Trust, Lewes House, College Street, Nuneaton, CV10 7DJ’. No stamp is required. Full name_____________________________________
Address__________________________________________________________ __________________________________________________________
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E-mail:________________________________________________ How would you like to receive regular communicatio from us? Mail
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Representing our community It is very important to us that our membership represents everyone in our community. Please help by supplying the following information which will be treated in confidence. Date of birth: ____/____/____
Gender:
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Please indicate the ethnic group to which you feel you belong: White:
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Other black Other ethnic group: Arab
Any other ethnic group Date:____/____/____
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