May 20, 2017 - bonuses earned in the prior quarter will be withheld based on the policy, denying 37 GMs and 5 DMs their
Breaking & Entering:
Breaking Out of Management & Into Leadership Wendy Harkness, Esq., SPHR Chief People Officer CPO for Hire, LLC May 20, 2017
Objectives:
Develop Self-Awareness
Breaking Out of Management & Into Leadership
Influence How Others View You
Plan How You Will Evolve
Are you a Manager or a Leader? Take the Quiz: Is it more important to focus more on the long term or the short term?
Is it more important to “care” about people or to “care” about the results that are achieved? Is it more important for your team to genuinely like you or to respect you?
How do you feel when subordinates achieve great things or when higher-level leadership recognizes or acknowledges them? How do you cascade information? Do you hold back information strategically or do you share everything openly (except confidential company information)? Which is more important, process or results? Who is accountable if an initiative fails? You, the person in charge of execution, the whole team or someone else? Who is accountable if you succeed? How many subordinates have you personaly developed?
Does things right Asks when & how Focuses on process Power & control Knows how it’s done Maintains systems Builders Imitates or copies Holds people accountable
o o o o o o o o o
Does the right thing Asks why& what if Focuses on people Influence & inspiration Shows how it’s done Develops systems Architects Originates or innovates Inspires personal accountability
Manager v. Leader Situation: The existing quarterly bonus policy states that bonus may be withheld if restaurant quarterly voids exceed X%. The policy has been in place for 1 ½ years, but bonuses have never been withheld based on excessive voids. The quarter has just closed and the new CFO that has come on board instructs that bonuses earned in the prior quarter will be withheld based on the policy, denying 37 GMs and 5 DMs their expected bonus. The CFO argues that the policy clearly states the parameters for earning bonus and all he’s doing is enforcing the policy. You’ve been directed to deliver the news to your Operations team. What do you do?
Manager
Take initiative
Build rapport everywhere
How to Influence How Others View You
Leader:
Network internally & externally
Add value
Constructive conflict
Help others succeed
Be yourself
Manager
Leader:
Plan Your Evolution
State your intention in writing – this is a promise to yourself
Detail how you will commit to cultivating your team
Specify how you’ll develop essential skills you currently lack
