Customer Service That Counts The Ozona Chamber of Commerce & the Angelo State University Small Business Development Center are excited to host a training event to help small business improve their workforce service skills contributing to the growth of the business and the Ozona Economic Community.
11:30 AM - 1:30 PM
Business owners, managers and front-line employees can all benefit from either an introduction or a “refresher” course on the importance of quality customer service. • • • •
This program emphasizes topics such as: Lifetime Value of A Customer • Economic Impact of Customer Internal Customer Service Service On Your Community How to Hire Employees for Good • What’s In It for YOU to Provide Customer Service Superior Service Ultimate Question Regarding • General Customer Service Tips & Customer Satisfaction Employee Training Resources
Business owners, managers, and employees are welcome to attend! Speakers:
Dave Erickson, ASU-SBDC Director & Dezaray Johnson, Certified Business Advisor FEE: $10 (Includes Lunch) Call Today LOCATION: Ozona Chamber of Commerce To Register 505 15th Street, Ozona, TX 76943 325.392.3737 TIME: 11:30 AM - 1:30 PM Ozona Chamber of Commerce | www.ozona.com | 325.392.3737 ASU Small Business Development Center | www.sbdc.angelo.edu | 325.942.2098 The ASU•SBDC is partially funded by the U.S. Small Business Administration (SBA). The support given by the SBA through such funding does not constitute an expressed or implied endorsement of any of the co-sponsors’ or participants’ opinions, findings, conclusions, recommendations, products, or services. All ASU•SBDC programs are nondiscriminatory and open to the public. Reasonable arrangements for persons with disabilities will be made if requested at least two weeks in advance. Contact ASU-SBDC at ASU Station #10910, San Angelo, Texas, 76909-0910, (325) 942-2098.