caretaking - University of Calgary

CARETAKING University caretakers are responsible for cleaning more than 8.9 million square feet on the Calgary campuses daily. Caretaking staff provides cleaning services in a cost effective, efficient and environmentally sound manner. We maintain a safe and healthy working environment for students, faculty and staff to support the University’s mission of teaching, research, and outreach.

HOURS OF OPERATION Day Shift Second Shift Third Shift Weekend Shift

6 :00 am – 2:00 pm 2:00 pm – 10:00 pm 10:00 pm – 6:00 am Same as above

Monday - Friday Monday - Friday Sunday - Thursday Friday, Saturday and Sunday

Day Porter Service Routine Custodial Coverage Routine Custodial Coverage Routine Custodial Coverage

If you need additional caretaking coverage or if the following standards are not met contact the Customer Care Center at 403-220-7555.

SLS Version dated: March 2012

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Floor Care Auto-scrub floors ( main corridors) Spot clean carpets Scrub/Topcoat floors Strip, refinish floor Sweep/dust-mop floor Vacuum carpet and straighten furniture Damp mop floors General Cleaning Clean chalkboards and trays Clean erasers Clean lockers and benches Clean mirrors Clean window, both sides (spot only) Disinfect all telephones Dust blinds Dust high surfaces (up to 8 feet) Dust vents Dust, clean, disinfect flat surfaces Dust furniture and seating Relamp Restock dispensers, soap & toilet paper Touch point, door handles, light switch Spot clean walls, doors, centre partition Health & Safety Clean water fountains Clean, disinfect patient table Clean, disinfect sinks Clean/disinfect toilets/shower/urinals Wipe tables and seating Trash Clean trash containers Empty waste containers & remove trash, recycle Remove hazardous waste

AR Q AY AD AD AD

AR Q AY D D5 D

D AR Q1 AY D AD D

AR A Q M M

D AR Q AY D D D

Q AY Q W

Gymnasiums

Washrooms Lockers & Shower Rooms

Stairs

Research Labs

Public Circulation (corridors, elevators, entrances)

Offices

Libraries

Clinic

Cleaning Tasks

Class Rooms/ Meeting Room

UNIVERSITY OF CALGARY CARETAKING STANDARDS

A D/W4

Q2 A D

D

D/W

D

D

3

D D W

D D D

AR M A M A W A

W A M A D D

AD M

D D M

W

D D D W

A

Q

D

D

M A M6 A M A

AR M AY M M

D A W A W W

Q A

SA

M M

D M

D/W M

D

D

W M D

D D W D D D

M

W

Q

A

A

D

W

D W

Q W

D Caretaking Services V4.2 (March 2012)

1

Not required for TFDL Dependent on flooring type 3 Landing 4 Daily – Primary stairs/hallways; Weekly – Secondary stairs/hallways 5 Wall to wall weekly 6 Top of stacks annual 2


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All of the above services are supported Monday - Friday within normal O&M costs. Some weekend support will be provided in buildings that have scheduled and routine academic program needs or contain supported clinics and that require access support for manual lock/unlock of exterior doors. Weekend support services on a fee basis (all costs directly billed) can be arranged with FM&D on an overtime, student workers or part-time staffing basis. Note: Service delivery may be delayed in case of emergencies such as flood or snow removal.

LEGEND A Annually AD Alternate Days AR As Requested AY Alternate Years D Daily M Monthly NA Not Applicable Q Quarterly SA Semi-Annually W Weekly Tasks we do not do


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DEFINITION OF TASKS DEFINITION OF TASKS Auto-scrub/mop floors. Using appropriate sized auto-scrub machine and following manufacturer’s directions, auto-scrub area thoroughly, ensuring that corner areas are cleaned, using a mop in the areas the machine cannot reach. Chalk Boards. Clean board completely in General Purpose Classrooms. Wet wipe chalk rails. Clean/Exchange erasers as necessary; replenish supplies (Dust free Caulk & erasers) as needed. Clean/disinfect all fixtures. Restroom fixtures will be cleaned with an approved chemical. Clean restroom partitions and doors. Wipe partitions and walls clean with approved cleaning solution. Clean trash cans/recycling containers. Spray inside of container with approved cleaner. Wipe out and replace liner. Empty paper recycling container. Note: pop can recycle containers are the responsibility of the Student’s Union. Clean drinking fountain. Wipe all surfaces of fixture using micro fibre cloth. Detail floor – vacuum/mop. Vacuum entire floor including edge vacuuming corners, baseboards and under moveable furniture. Mop entire floor including edge mopping and under moveable furniture. Dust all surfaces/vents. Wipe down surfaces and dust surfaces which are free of objects, including vents, ledges (up to 8’), window sills, and cubicle partitions. Empty Paper recycling (Paper, pop cans) system Bags. Paper recycling bags will be emptied twice per week. Emptying of desk side recycling containers is the responsibility of the department. Empty trash containers. Carry container to cart and empty. Replace liner if necessary. Police floors. Pick up litter, debris (any objects on floor including paper, cans, bottles, pens, pencils, books, etc.). Spot mop. Re-finish floors. Once per year hard surface floors will be scrubbed and assessed on the amount of finish that will be applied to deliver a polished appearance (where appropriate based on the manufacturers’ recommended treatment). Replenish supplies. 1. Restroom supplies - refill soap, paper towel and toilet paper dispensers, making sure they are operational. 2. General purpose classrooms supplies will be replenished (Dustless Chalk and Erasers). Departmental conference rooms and Staff Lunch Rooms are the department’s responsibility. Spot carpet care. Area that has been stained will be cleaned appropriately by work request only. Spot clean flat surfaces. Wipe down work surfaces and other flat surfaces with a treated cloth & microfiber cloth in Theatres & Classrooms.


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Spot-clean walls and doors. Remove finger smudges, spots, or graffiti from walls and doors as required with appropriate cleaning materials. Sweep or dust-mop floors. Dust mopping floor using proper equipment, including removing dust and debris (any objects on floor including paper, cans, bottles, pens, pencils, books, etc.) from hard surfaced floors. Wet-mop/auto-scrub floors. Wet-mop or auto-scrub floors using appropriate chemicals & equipment. White board. Clean board completely in Classrooms & Theatres. Wet wipe marker rails

SERVICES AVAILABLE AT ADDITIONAL COST TO DEPARTMENT Time and Material services consist of chair cleaning, upholstery cleaning, washing walls and blind cleaning.

Note: In dealing with emergencies, the resources needed to achieve these service levels will be redirected. Therefore, this service level may be delayed. Emergencies (ex. flood) impacting custodial service delivery should be reported to Customer Care Centre @ 220-7555.


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