CDW ENERGY CAPABILITIES

CDW ENERGY

WE GET IT

CDW ENERGY CAPABILITIES

CONTENTS

4 Partnership and Commitment 6 Oil and Gas 10 Utilities

14 Solutions 16 CDW Energy Team

18 Partners and Strategic Alliances

17 Service and Support

ENERGY INDUSTRY FOCUS POWERS PREDICTABLE PERFORMANCE As an IT leader in the high-pressure energy industry, you navigate a fast-changing landscape of challenges. These include a fluctuating global economy, intensely competitive environment and aggressive industry consolidation. Then there’s rapidly growing workforce mobility, the complex supply chain and the off-the-charts rise in cyberattacks. Add to that the increase in government regulations, including NERC-CIP, FERC and EPA, and deregulation battles. And technology innovation, from next-gen industrial control systems to sophisticated monitoring to smart metering, continues to accelerate at a dizzying pace.

“Our relationship with the CDW team is integral to our operations. They understand our IT infrastructure and our challenges, whether it’s integrating with emerging technologies, capitalizing on data analytics, building a business case for technology investment or reducing our licensing costs — which they helped us lower by 55%.” Mario Martinez, Network Engineering Manager, Linn Energy

At CDW, our goal is to help you powerfully maximize performance with the right technology, services and support.

The rise of pervasive computing devices — affordable sensors that collect and transmit data — as well as new analytic tools and advanced storage capabilities are opening more possibilities every year…These analytic advantages could help oil and gas companies improve production by

6% –8% Source: bain.com, “Big Data analytics in oil and gas,” March 2014

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INFRASTRUCTURE MANAGEMENT

WE GET PARTNERSHIPS

MOBILE WORKFORCE MANAGEMENT

REGULATORY COMPLIANCE

Ensuring optimal IT performance 24/7 is imperative for oil, gas and utilities companies, and that demands teamwork. You can count on the CDW Energy team to work closely with you to meet your goals. Our experts understand your unique IT challenges and can leverage our national partnerships to find the right technology solutions to maximize your results. We also bring deep experience, extensive knowledge, responsive support and comprehensive services to every aspect of your IT infrastructure and operations.

ASSET MANAGEMENT AND PERFORMANCE

DATA AND SYSTEM SECURITY

YOUR DECISIONS MATTER. Whether you’re securing your network against cyberattacks, powering up your high performance computing to support Big Data analytics or managing your mobile workforce, your technology choices drive critical decisions.

YOUR PARTNER SHOULD, TOO. That’s why you need an IT partner that gets it — a partner that can help you balance business and regulatory priorities with the right technology. Because you’re responsible for secure, reliable operations, often in rugged and remote environments — CDW Energy is here for you.

HIGH PERFORMANCE COMPUTING

Many utilities do not have technology tools that provide ongoing intelligence into vulnerabilities and dynamic threats. Safeguards not currently implemented include:

60% 53% behavioral profiling and monitoring

security information and event management technologies

52% 47%

data loss prevention tools

CDW is a leading provider of technology solutions and services for the energy industry. We’re dedicated to supporting the highest standards of mobile workforce management, data and system security, high performance computing, infrastructure management, regulatory compliance, and asset management and performance.

virtualized desktops

Source: The Global State of Information Security® Survey 2014, PwC

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CDW ENERGY CAPABILITIES FROM PEOPLE WHO GET IT

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OIL AND GAS SECURITY AND CYBERCRIME PREVENTION


OIL AND GAS

RUGGED ENVIRONMENT NETWORKING

Maximize performance in a challenging environment The oil and gas industry is one of the most heavily targeted sectors when it comes to cybercrime, according to PwC.* Unprecedented volumes of Big Data demand sophisticated computing power and vastly expanded storage capacity. The widespread use of mobile devices in field operations adds new flexibility but also brings new risks. And the rugged terrain where deposits are extracted can easily strain critical networks. CDW Energy can help you tackle these challenges — so you can stay focused on achieving your growth targets. *Source: worldexpro.com, “Cyber alert — protecting assets from digital terrorism,” April 2014

OIL AND GAS SOLUTIONS

HIGH PERFORMANCE COMPUTING

Even though

55% The CDW Energy team supports its oil and gas customers with the industry’s broadest and deepest technology solutions. We help leverage new and existing technologies to more effectively protect data and systems and prevent cybercrime, enhance regulatory compliance, better manage a mobile workforce, address networking requirements in a rugged environment and improve high performance computing capabilities.

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of oil and gas CIOs believe mobile technology will greatly enhance operations, only 16% have employed a mobility strategy so far. Source: oilandgasmobility.com. CIO Survey, 2013

Security. Safeguarding your facilities, personnel and data requires physical security, state-of-theart cybercrime prevention and vigilance against social engineering. As cyberthreats increase in frequency and sophistication, and everything from SCADA to rigs to pumps and valves are digitally connected, your defense needs to move far beyond passwords and firewalls. CDW can help you strengthen existing security with a comprehensive, proactive approach that protects your infrastructure and your data on land and offshore, in every environment. Our strategy includes: • Defense-in-depth solutions to protect your gateway and network against malicious attacks that can corrupt systems and data, as well as safeguard server, client and application security — without limiting productivity. Mitigate and manage risk with tools such as anti-virus, anti-spam and anti-malware protection, content filtering, network access control, intrusion prevention and authentication. • Data loss prevention solutions that secure your data even when it moves outside your network perimeter, complementing measures designed to protect your systems. By combining encryption with tools that classify, monitor, report and restrict data from being printed, emailed or copied, you can minimize the risk of data loss and help ensure compliance with company security policies.

• Client virtualization — also known as a virtual desktop infrastructure (VDI) — to centralize software in your data center where you can more effectively protect it, making desktops and mobile devices significantly less vulnerable to breach. Total Mobility Management. The wide adoption of mobile devices promotes innovation in field worker operations and has a positive impact on efficiency, safety, worker empowerment and operational excellence. CDW’s Total Mobility Management solution can help you capitalize on this value while also addressing the many challenges raised by mobility in general, and BYOD in particular. We can: • Ensure that you have the mobile device, content and application management you need to protect sensitive data while maximizing security, flexibility and productivity. • Expertly guide you in building custom mobile apps or selecting the best off-the-shelf option for your operations. • Equip your field workers with rugged devices that can safely and reliably withstand harsh field conditions to enable field data capture, real-time operability and geolocation.

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Global cyberattacks against oil and gas infrastructure will cost oil and gas companies

1.8 billion

$

by 2018.

Source: Industrial Control Systems Cyber Emergency Response Team/CDW Field Mobility white paper

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Unified communications. State-of-theart telephone and unified communications technologies are essential to streamlining workflow and voice, data and video communication for your workforce stretched across the globe. Our experienced CDW team can help you implement the latest technologies to boost productivity and communicate efficiently with remote offices, oil rigs and managers constantly on the move. We can also help you promote collaboration and information sharing through video conferencing and hosted or on-premises cloud-based solutions. High performance computing (HPC). Successful energy exploration requires you to process, analyze and visualize gargantuan amounts of data. Speed is paramount given the need to complete analysis during the lease term of prospective well sites, as well as to avoid the expense of leaving costly equipment and personnel idle. Count on CDW’s energy experts to deploy the HPC resources you need to deliver the results you seek. Our high-performance offerings include InfiniBand architecture, 10 Gig-E switching, solid-state memory, high availability/high-volume storage, high-performance servers and power management systems.


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Storage. When you can collect data from sources as diverse as tablets and phones to sensors on extraction equipment and ocean buoys — plus massive amounts of seismic and geological data, simulations and models — it exponentially multiplies the volume of the data assets you need to store and access. CDW Energy helps you implement powerful parallel server clusters linked to scalable, multi-tier storage systems and turnkey cloud provisioning for a full array of public, private or hybrid options. Big Data/predictive analytics. The oil and gas industry has the three V’s of Big Data — volume, velocity and variety — in spades, thanks to full-wavefield inversion (FWI) and other new algorithms, 3D and 4D imaging, and wide-azimuth (WAZ) surveys that dramatically increase the amount of data captured and processed. CDW can identify and deploy the tools you need to extract value from these mounds of unstructured data, helping you transform raw data into actionable insights.

Asset management. The ability to efficiently trace, monitor and track pumps, valves, pipes, frac tanks, drill bits and other equipment for logistics and repair is critical to increasing profitability and assuring compliance. CDW can help you integrate robust tracking solutions that automate asset identification, capture and process logistics information, and improve visibility and control of asset status, utilization and profit. Low latency networking. CDW’s oil and gas experts can help you architect the scalable low-latency networks that your high-stakes computing environment demands. To ensure you process and interpret your data with ultra-high efficiency, we support your ability to optimize performance speed with the right network management tools and switches. Power and cooling. The growth in computing power and storage capacity has fueled similar increases in power and cooling needs. CDW can design and implement energy-efficient server and storage systems and configurations to help reduce cooling and power consumption and contain costs.

Virtualization. CDW’s solution architects can tailor server, storage and client virtualization solutions to support your security goals, better leverage existing investments and reduce operating costs. Business continuity/disaster recovery. Maintaining continuous uptime is a non-negotiable priority. CDW can help you create a solid business continuity strategy with the right technology to protect against power outages, rugged environments and other potential disruptions to your operations.

PEOPLE WHO GET IT Aris Ventura CDW Solution Architect, Server & Storage

5 KEY QUESTIONS

to ask when considering an infrastructure upgrade

1. How scalable, flexible and simple to manage is the converged infrastructure solution you’re considering? 2. How much structured versus unstructured data are you capturing or retaining? 3. Can the infrastructure effectively support field operations? 4. Do you perform regular system health checks and assessments as a form of checks and balances? 5. Are you cost-efficiently leveraging cloud computing options?

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UTILITIES Strengthen security, flexibility and visibility In this era of costly deregulation battles, growing competition, rising cyberattacks and game-changing technology innovation, utility companies are finding that smart IT investment and strategies prove increasingly vital. CDW Energy specialists can help you capitalize on IT solutions to: • Support connected grid services including smart meter infrastructure and distribution • Protect your valuable data and prevent cybercrime • Ensure secure, reliable substation communication • Obtain visibility into your processes and operations • Gain the flexibility you need to react quickly • Better attract prospects and retain customers UTILITIES SOLUTIONS

While nearly half of utilities report using cloud computing, and 58% say the technology has improved security, only

14%

include provisions for cloud in their security policies. Source: The Global State of Information Security® Survey 2014, PwC

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Security. With energy companies considered prime hacker targets, cyberattacks continue to grow in volume and sophistication. Traditional “block and tackle” programs based on firewalls, content filters, malware software and network access control software remain important but are no longer sufficient to protect against the rising tide of cyberthreats. CDW Energy experts can help you ramp up your security strategies and beef up your defenses with tools that include: • Data loss prevention solutions that help you confidently protect your most sensitive data wherever it resides and even when it moves outside your network perimeter. Determine how data is being used and who requires access to it, and match enforcement with your security policies. • Defense-in-depth uses a series of strategies to safeguard your environment from malicious attacks that can corrupt your systems and data. You can comprehensively manage risk with a suite of tools ranging from anti-virus, antispam and anti-malware protection, to content filtering and network access control, to intrusion prevention and authentication.


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Total Mobility Management. Mobile devices such as smartphones and tablets can help you increase efficiency and boost productivity in field operations by improving technician communication, collaboration and effectiveness. Mobility can also elevate customer satisfaction levels by automating and streamlining interactions from service outage reporting to credit card transactions. CDW can help you make the most of mobility with our Total Mobility Management solution: • A comprehensive approach to acquiring, securely managing and integrating mobility — including BYOD — into your infrastructure and operations. • A Mobility Management Portal that employees can use to order from predefined catalogs of mobile devices, accessories and applications. You can ensure your field workers who need them have rugged devices that can safely and reliably withstand harsh conditions. • Critical mobile device, content and application management so you can safeguard sensitive data while optimizing flexibility and efficiency. • Guidance on developing custom mobile apps or choosing the off-the-shelf best suited for your needs.

Unified communications. Our CDW experts can help you leverage unified communications technologies to boost reliability, productivity and efficiency. We can sharpen your competitive edge by integrating smart grid technologies with your digital communications network, enhancing field, corporate and customer communication, and using cloud computing to improve collaboration and workflow. Storage. Data growth is soaring to unprecedented levels, with the ability to capture data from a multitude of diverse sources — including smart meters that read and report data every 15 minutes. Our CDW Energy team can help you expand storage capacity and support reliable data access with a range of solutions from easily scalable multi-tier storage systems to public, private or hybrid cloud storage options. Low latency networking. We understand that high system availability and reliability rank among your absolute highest priorities. Our utilities specialists help maximize performance by building scalable low latency networks that keep pace with your growing demand.

Virtualization. To strengthen security, optimize your current IT investments and reduce operating costs, CDW can help you take full advantage of server, storage and client virtualization solutions. Big Data/predictive analytics. You’re collecting more data from more sensors and more sources than you ever imagined possible. The challenge now is how to efficiently process, analyze and visualize these billions of bytes. CDW’s Energy team can help you implement the tools you need to interpret the data and put it to work improving performance. Business continuity/disaster recovery. For utilities, uninterrupted uptime is a must-have. Our CDW solution architects can work with you to implement the right technology as part of a solid business continuity strategy.

Although up-front costs of non-rugged tablets and notebooks were lower, their TCO was

80%

higher due to lost productivity, IT support and replacement costs caused by failure in the field. Source: DC Research, 2013

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REGULATORY COMPLIANCE AND SECURITY

CUSTOMER SERVICE AND SUPPORT

PEOPLE WHO GET IT John Ewing, CISSP CDW Solution Architect, Security


TOP TIPS

GROWING SMART GRID DEMAND AND SCALABILITY

for safeguarding your data, communication and grid infrastructure

1. Be wise about mobility. Mobility brings flexibility and efficiency — and increased vulnerability. Take advantage of VDI (virtual desktop infrastructure), MDM (mobile device management), geolocation and other controls to minimize the risks associated with smartphones and tablets — and especially BYOD. 2. Beware of your partners and suppliers. Your security is only as effective as that of your weakest partner and supplier. Require third parties to comply with privacy and security practices and policies, just as you require employees to. 3. Keep pace with changing threats. As threats increase in sophistication, your defenses must also. Firewalls, web content filters, anti-malware and anti-virus software, and encryption remain critical but they’re no longer sufficient. Data loss prevention and defense-in-depth tools should also be integrated to protect your most valuable data and infrastructure assets.

4. Stay abreast of changing technologies. Before you implement cloud computing, mobility or other technologies, integrate them into your security strategy. 5. Engage the C-suite. Make sure your CEO supports your security strategy with the human and financial resources you need, and helps you build a culture of security from the top down. Hiring a CISO can ensure that security issues remain front and center and are addressed proactively. 6. Assess your success. Regularly review and measure the effectiveness of your security strategies. Track security events closely, analyze how quickly they were managed and strengthen prevention to minimize future risk. 7. Constantly remain vigilant. Act as if an intruder is currently in your network, even though you don’t know about it — chances are good that’s actually true.

CDW supports its national utilities customers with the industry’s broadest and deepest technology solutions and services. Your dedicated CDW account team can help assess your current and future needs and leverage new and existing technologies to better manage your mobile workforce, address growing demand for smart grid technologies, scale based on demand, support regulatory compliance, protect valuable data and improve cost efficiencies.

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SOLUTIONS AT WORK Today’s highly competitive environment requires oil, gas and utility companies to have a robust, reliable, resilient and rugged IT infrastructure. Your CDW Energy account manager and certified solution architects are dedicated to helping you leverage your technology for improved efficiency, flexibility, performance and regulatory compliance.

DATA CENTER

SECURITY

We offer consulting on virtually any issue, from choosing the right mobile devices for your workforce to revamping your entire network. Plus, our partnerships with leading IT manufacturers enable us to provide you with the industry’s broadest and deepest technology solutions and services.

MOBILITY

SOFTWARE

SOLUTIONS

SOLUTIONS

SOLUTIONS

SOLUTIONS

Optimize your data center for peak performance.

Protect your sensitive data inside and outside your organization.

Maximize mobile flexibility, productivity and security.

Cost-effectively leverage your software to align with strategic goals.

• Backup. Enhance your ability to store, search for and restore critical information for high availability in any circumstance. • Networking. Minimize complexity and ensure 24/7 access to core applications and data.

• Data loss prevention. Take data protection to the next level by implementing sophisticated encryption and data leakage products. • Defense in depth. Limit exposure to threats and increase productivity.

• Converged infrastructure. Create an optimized, more resilient and orchestrated management system.

• Mobile security. Make sure your organization’s mobile devices remain secure with mobile device management (MDM) software, which provides streamlined capability to update, manage and monitor mobile devices on the network.

• Power, cooling and racks. Reduce energy costs, and provide backup to power planning for uninterrupted data access. • Server virtualization. Maximize physical resources in the most efficient way. Run multiple independent virtual operating systems on a single computer. • Desktop virtualization. House all computing tasks and data on a centrally hosted server to gain tighter control of applications and data security.

• Penetration testing. CDW can help expose computer and network vulnerabilities to determine whether unauthorized access or other malicious activity is possible. • Disaster recovery. Protect against disruptive events, maintain 24/7 data access and help ensure regulatory compliance with a comprehensive solution.

It is estimated that the oil and gas industry will spend $8 billion on mobile apps by 2015. Currently, only one-third of the top 50 oil and gas companies have apps.

• Mobile device management. Centralize management of mobile devices, gain visibility into who and what is accessing your resources, and benefit from remote device wipe, password management, alert messages and lock-and-find-device capabilities. • Mobile application management. Securely distribute, secure and manage mobile applications across your organization. • Mobile content management. Authenticate users before document access is permitted and prevent data loss via printing limitations, geofencing and limiting access to third-party applications. • Mobile app development. CDW provides a range of custom development options to help ensure the right app is developed and successfully integrated to deliver value to your organization. • Mobile Management Portal. Integrate, control and simplify day-to-day administration with CDW’s customizable and flexible web-based administrative tool. • Mobile expense management. Consolidate wireless expenses and provide reports for tracking, analysis and invoice payment.

• Software management solutions. Track and manage key assets stored on your network and better maintain your organization’s software license compliance by using CDW’s proprietary software tools, including: • Software Asset Manager. Gain 100% visibility of your company’s network traffic, remote auditing and up-to-date inventory records. • Software License Manager. See how you can stay in compliance, consolidate agreements or achieve a more cost-effective pricing tier based on your current number of licenses. • Cloud computing. Benefit from a combination of software and computing delivered on demand, as a service. CDW can help boost your organization’s agility through rapid deployment and scalability, improve cost structure by turning capital expenses into predictable operating expenses, and increase productivity and collaboration, due to ease of management and highly accessible data and applications. Available in Software as a Service, Infrastructure as a Service and Platform as a Service.

• MDM and BYOD support. Free up your IT staff for more strategic initiatives by taking advantage of CDW’s help desk services and mobility management software administration.

Source: chaione.com, “How Does Mobile Impact the Oil & Gas Industry?” 2014

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YOUR CDW ENERGY TEAM Get expert advice from people who get energy IT When you partner with CDW Energy, you get a committed team of experts who understand your business and will help you achieve your IT goals.

WHO WE ARE

WHAT WE DO

HOW WE DO IT

• Account managers who understand the nuances of the energy and utilities industry

• Listen carefully to understand your organization’s needs, goals and budget

• Account teams dedicated to your organization

• Solution architects who are

• Provide you with a clear view of all

• Assessment teams to assist you on- or offsite

highly certified professionals with extensive industry experience • Advanced technology engineers to

assist you with implementation and long-term management • Strategic partner to recognized industry leaders

your solution options

• Help you choose the best-fit solution for your needs

• Expert pre-sales solution architects

• More than 700 certified engineers

• Assist you at any and all stages, from inquiry to implementation

• Consistent recipient of industry

partnership awards

ONGOING SUPPORT CDW Energy also offers ongoing support for all your technology needs. Knowledgeable CDW account team. Got a question? We have answers. In addition to your primary

CDW Energy account manager, you can count on CDW’s experts in technology, customer relations and technical support who stand ready to support you with the best-fit strategies and solutions for your organization. Toll-free technical support. CDW’s 24/7/365 U.S.-based toll-free technical support help line is staffed by Level One associates who are COMPTIA-certified and hold (at minimum) A+ and Network+ certifications. Our average call-to-answer is less than 60 seconds, and we offer support for computers, peripherals and operating systems for five years from their date of purchase. Online support. CDW’s online support (including live chat) is available through your own personalized

My Account feature on CDW.com, which provides 24/7/365 access to your latest order and purchase information and the real-time status of your account team. In addition, CDW.com offers easy-to-use tools that help you with tasks like managing your hardware assets and software licenses, streamlining purchase approvals, obtaining quotes and setting preferences.

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ALWAYS AT YOUR SERVICE CDW Energy can help you leverage the latest technology to support you in your day-to-day challenges, or design major projects and installations. We can help your global IT organization with services that span: Assessment/planning/design. Assessments provide the foundational support for an effective IT strategy. CDW Energy specialists consult and collaborate with your IT team to evaluate your legacy infrastructure and help ensure it can scale with your technology requirements. Configuration. We can customize your technology solutions to your precise specifications in CDW’s Configuration Centers — from simple installations and device activation to highly complex network operation system installation and enterprise configurations. Installation/deployment. Our installation services ensure your new technology is up and running as fast as possible. An engineer can be onsite to help you with all facets of installation, making sure your technology is connected and working properly, and that all components are talking to your network. Product lifecycle support. If you’re resourcestrapped, we can offer your organization’s IT team extra support through onsite staffing and training. We also can help protect the lifespan of your technology with break/fix maintenance agreements and, when the end is near, provide proper asset disposal. Colocation services. CDW and our trusted partners help you improve the redundancy and resiliency of your telecommunications, voice and data services for reliable WAN, Internet, voice and hosting. Our telecommunications team has access to over 70 carriers and 600 data centers domestically and internationally, including five data centers operated by CDW that provide hosted and managed services.

Telecommunications services. CDW’s telecommunications experts will scope your voice and data needs, while our experienced carrier service specialists are always up to date on the latest technologies and trends. We consistently save clients 10%–30% by being one of the largest direct agencies/brokers of telecommunication services in the world. Hosting and managed services. Efficient and economical, we can protect your operations with a full range of services, whether your technology is located on your premises (remote) or in our Enterprise Hosting Center. Data Loss Prevention Risk Assessment. We’ll provide a thorough review of your existing environment, a definition of project requirements, and detailed vendor evaluations, recommendations, future design and proof of concept. Penetration test. With the ever-increasing onslaught of cyberattacks, we can help you conduct a full security audit for both internal and external threats. Specialized services. In addition to our core service offerings, CDW Energy offers additional support for specialized needs, including: • Break/fix maintenance agreements • Retainer contracts • Staffing • Training

CDW’S FULL-TIME TECHNOLOGY SPECIALIST STAFF INCLUDES: Certified Cisco Engineers (51 CCIEs, 3 double CCIEs and 3 triple CCIEs) Certified Novell Netware Engineers (CNEs) Microsoft Certified Systems Engineers (MCSEs)

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PARTNERS AND STRATEGIC ALLIANCES Powerful, predictable performance is the cornerstone of success in the oil, gas and utility industries. We get it — and we deliver. CDW Energy partners with the leading technology companies to bring you the IT solutions you need to succeed. In addition, CDW has consistently received industry recognition based on our dedication to excellence, and we proudly affiliate with leading oil, gas and utilities associations to stay in lockstep with trends and policies shaping our clients’ businesses. STRATEGIC PARTNERSHIPS

AWARDS AND RECOGNITION

Selecting an IT partner with the right vendor partnerships multiplies your benefits by providing access to the top technology companies, solutions and industry associations. Innovation. Just a phone call away, our strategic partnerships with top technology manufacturers keep you connected to the latest innovations in the industry.

2012 Server Platform Partner of the Year

Insights. Working with a broad range of energy clients allows CDW to share proven best practices and successful solutions.

2012 Cisco Partner Summit Award (nine honors)

2012 Citrix Large Account Reseller of the Year

2012 Emerson Network Power U.S. Direct Market Reseller of the Year

Intelligence. Involvement in leading industry associations keeps us in the know on industry trends, changing regulations and new policies.

2013 The InformationWeek 500 Most Innovative Business Technology Organizations

2013 Fortune 500 Ranked #267 2013 IDG’s Computerworld Best Places to Work in IT

CONTACT CDW ENERGY To learn more about how we can help you achieve your IT objectives, contact your CDW Energy manager at 800.800.4239. CDW.com @CDWCorp

TECHNOLOGY PARTNERS

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CDW Energy

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