Citizen Survey - City of Tacoma

What is the highest level of education you have completed? Percent of respondents. 0-11 years. 6%. High school graduate. 19%. Some college, no degree. 29%.
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City of Tacoma, WA Citizen Survey

Report of Results October 2010

Prepared by:

3005 30th Street • Boulder, CO 80301 • 303-444-7863 • www.n-r-c.com

Table of Contents Executive Summary........................................................................................................ 1 Survey Background ........................................................................................................ 4 Report of Results............................................................................................................ 9 Quality of Life and Community ................................................................................................................... 9 Aspects of Quality of Life..........................................................................................................................................9 Community Characteristics.....................................................................................................................................12 Community Participation.........................................................................................................................................18

Issues Facing the Community .................................................................................................................. 23 Growth....................................................................................................................................................................23 Potential Problems .................................................................................................................................................25 Safety .....................................................................................................................................................................28

Evaluations of Tacoma Services .............................................................................................................. 33 Overall Quality of Services .....................................................................................................................................33 Service Ratings ......................................................................................................................................................35 Key Driver Analysis ................................................................................................................................................40

Tacoma City Government......................................................................................................................... 44 Contacting the City .................................................................................................................................................44 Overall Performance of Tacoma City Government .................................................................................................46 Property Tax Allocation ..........................................................................................................................................50

Public Information..................................................................................................................................... 51 Public Information Sources.....................................................................................................................................51 Internet Use............................................................................................................................................................53

Appendix A. Survey Respondent Demographics .......................................................... 54 Appendix B. Complete Set of Survey Frequencies ...................................................... 57 Appendix C. Verbatim Responses to Open-ended Questions ...................................... 70 Appendix D. Comparison of Select Questions by Respondent Characteristics