Connected Society Digital inclusion in Latin America and the ... - GSMA

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Connected Society Digital inclusion in Latin America and the Caribbean

Copyright © 2016 GSM Association

Digital inclusion in Latin America and the Caribbean

The GSMA represents the interests of mobile operators worldwide, uniting nearly 800 operators with more than 250 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and Internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces industry-leading events such as Mobile World Congress, Mobile World Congress Shanghai and the Mobile 360 Series conferences. For more information, please visit the GSMA corporate website at www.gsma.com Follow the GSMA on Twitter: @GSMA

Connected Society

This report is authored by GSMA Intelligence, the definitive source of global mobile operator data, analysis and forecasts; and a publisher of authoritative industry reports and research. Our data covers every operator group, network and MVNO in every country worldwide – from Afghanistan to Zimbabwe. It is the most accurate and complete set of industry metrics available, comprising tens of millions of individual data points, updated daily. GSMA Intelligence is relied on by leading operators, vendors, regulators, financial institutions and third-party industry players, to support strategic decision-making and longterm investment planning. The data is used as an industry reference point and is frequently cited by the media and by the industry itself. Our team of analysts and experts produce regular thought-leading research reports across a range of industry topics. www.gsmaintelligence.com [email protected]

Supporting the mobile industry to increase the adoption of the internet for the underserved by tackling key barriers: network coverage, affordability, digital skills and locally relevant content. For more information, please visit www.gsma.com/mobilefordevelopment/programmes/ connected-society [email protected]

This report was written by Akanksha Sharma and Barbara Arese Lucini

Digital inclusion in Latin America and the Caribbean

Contents 3.1 3.2 3.3

Identifying the key barriers Locally relevant content Digital literacy and skills

2 7 13 13 14 19

3.4 3.5 3.6

Affordability Network coverage Security and trust

24 30 32

1

Executive summary

2

Digital inclusion in context

3

Barriers to digital inclusion

4

Stakeholder roles and opportunities

4.1 4.2 4.3 4.4 4.5 4.6

Benefits of mobile broadband Locally relevant content Digital literacy and skills Affordability Network coverage Security and trust

Appendix - Profiling non-internet users in selected countries

35 35 36 38 42 45 49 51

Digital inclusion in Latin America and the Caribbean

1

Executive Summary

Digital inclusion – defined here as the expansion of global connectivity and mobile internet adoption – can deliver broad economic and social benefits by bringing communications services to previously unconnected populations. This in turn can help reduce poverty, improve infrastructure and services, and further increase internet access and usage. Unconnected and underserved communities risk falling further behind, widening the digital divide, if barriers to digital inclusion remain unaddressed. This report is one of three on digital inclusion in Latin America, and focuses on the barriers to digital inclusion in the region. The other two reports provide deep dives on network coverage and locally relevant content.

Low mobile broadband adoption despite wide network coverage in Latin America and the Caribbean The mobile market in Latin America and the Caribbean is maturing rapidly, with unique subscribers growing on average 5% per year over