consumer attitudes towards cross- border trade and consumer protection
FLASH EB 358 âConsumer attitudes towards cross-border trade and consumer ... 2.1 Levels of confidence in domestic and cross-border online purchases . ..... Respondents who have good knowledge of consumer rights are more likely to have ..... In contrast, only 30% and 14% of respondents who left school aged 15 or.
CONSUMER ATTITUDES TOWARDS CROSSBORDER TRADE AND CONSUMER PROTECTION
REPORT
Fieldwork: September 2012 Publication: June 2013
This survey has been requested by the European Commission, Directorate-General for Health and Consumers and co-ordinated by Directorate-General for Communication. This document does not represent the point of view of the European Commission. The interpretations and opinions contained in it are solely those of the authors.
Flash Eurobarometer 358 - TNS Political & Social
FLASH EUROBAROMETER XXX
Flash Eurobarometer 358
Consumer attitudes towards cross-border trade and consumer protection
Conducted by TNS Political & Social at the request of the European Commission, Directorate-General for Health and Consumers
Survey co-ordinated by the European Commission, Directorate-General for Communication (DG COMM “Research and Speechwriting” Unit)
“Title”
FLASH EB 358
“Consumer attitudes towards cross-border trade and consumer protection”
TABLE OF CONTENTS
INTRODUCTION ............................................................................................................................ 3 MAIN RESULTS ............................................................................................................................. 5 1.
DOMESTIC AND CROSS-BORDER SHOPPING VIA THE INTERNET .............................................. 9 1.1
Overall level of online purchases .................................................................................... 9
1.2
Domestic and cross-border online purchases ................................................................ 16
2. CONSUMER CONFIDENCE AND ATTITUDES TOWARDS DOMESTIC AND CROSS-BORDER PURCHASES ................................................................................................................................ 23 2.1
Levels of confidence in domestic and cross-border online purchases ............................. 23
2.2
Outlook for cross-border shopping in the EU ................................................................ 33
2.3
Knowledge of the European Consumer Centres ............................................................ 42
3.
FEELING PROTECTED AS A CONSUMER ................................................................................. 45
4.
KNOWLEDGE OF CONSUMER LEGISLATION .......................................................................... 57
5.
6.
4.1
Cooling-off period in distance selling ............................................................................ 57
4.2
Right to return defective products ............................................................................... 59
The number of people willing to buy goods and services using another EU .... 12 months, have you purchased any goods or services via the Internet (website,.
68% of retailers are aware that it is prohibited to call a product 'free' if it is only ..... The use of telesales/call centre sales across the EU also varies widely.
Produced by Consumers, Health, Agriculture and Food Executive Agency (Chafea) on behalf of ... More information on the European Union is available on the Internet ..... (Commercial managers, sales managers, marketing managers). ... advertising falsel
All interviews were carried by telephone, using the TNS e-Call centre (our .... Retailers are most likely to have come across domestic competitors pressuring.
preferred mobile marketing partner for some of the largest companies across the ...... a mobile phone with advanced, PC-like features e.g. Apple iPhone, Google.
cent), email marketing (31 per cent) and SMS (15 per cent). .... Fig : Have you ever clicked on a banner ad while surfing the internet on your mobile phone? 0%.
consumers into unnecessary products like online banking, and ordered debit cards ... to consumer credit, and made credit card costs more transparent, saving.
you will need good basic knowledge of Google. Ask someone ... An unexpected letter, email, visit, text message, phone call, ... number. Why are you certain this person or opportunity is legitimate? ... companies they know you do business with.
An unexpected letter, email, visit, text message, phone call, friend request or ... Copy and paste the first paragraph of the initial message from this person or organisation into Google to check if ... companies they know you do business with.
consumers into unnecessary products like online banking, and ordered debit ... Saving Consumers $16 Billion in Undisclosed Credit Card Fees ... practices targeting young consumers on college campuses, curtailed sharp interest rate hikes,.
