Jul 1, 2016 - Telephone Service Payment Assistance. Mammograms. Automobile Insurance Payment Assistance. Records/License
COOS AND CURRY COUNTIES July 1, 2016 - September 30, 2016
R
Cities
Coos Bay
37.37%
Brookings
16.16%
North Bend
15.15%
Coquille
9.09%
Myrtle Point
7.07%
Bandon
5.05%
Charleston
4.04%
Gold Beach
3.03%
Port Orford
2.02%
Powers
2.02%
Remote
1.01%
Sixes
1.01%
Coos Bay
North Bend
Myrtle Point
Charleston
Port Orford
Remote
Brookings
Coquille
Bandon
Gold Beach
Powers
Sixes
ZIP Codes
Number of Contacts 1
DIAL 211
VISIT 211info.org
56
EMAIL
[email protected]
TEXT your zip code to 898211
COOS AND CURRY COUNTIES July 1, 2016 - September 30, 2016
R
How many contacts did we receive? July 2016
August 2016
September 2016
275
260
250 225
Number of Contacts
200 175 150 129
125 104
100 75 50 25 0
37
33
31
Calls
8
1
4
Emails
Texts
Web Search
Calls
Texts
9
1 Web Search
Calls
Emails
Texts
Web Search
What were contacts' needs? Problem Need
Number of Needs 53 (25.7%)
Housing 40 (19.4%)
Food/Meals 31 (15.0%)
Utility Assistance
26 (12.6%)
Health Care 9 (4.4%)
Transportation Clothing/Personal/Household Needs
8 (3.9%)
Income Support/Assistance
8 (3.9%)
Information Services
8 (3.9%) 7 (3.4%)
Legal, Consumer and Public Safety Services
6 (2.9%)
Individual, Family and Community Support Employment
4 (1.9%)
Mental Health/Addictions
4 (1.9%)
Education
1 (0.5%)
Other Government/Economic Services
1 (0.5%) 0
DIAL 211
VISIT 211info.org
10
20
EMAIL
[email protected]
30
40
50
60
TEXT your zip code to 898211
COOS AND CURRY COUNTIES July 1, 2016 - September 30, 2016
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Services most often requested by contacts Service
Problem Need
Low Income/Subsidized Private Rental Housing
Housing
Electric Service Payment Assistance
Utility Assistance
Food Pantries
Food/Meals
Food Stamps/SNAP
Food/Meals
Child Care Expense Assistance
Income Support/Assistance
5
Community Clinics
Health Care
5
Food Vouchers
Food/Meals
5
Gas Money
Transportation
5
Prescription Expense Assistance
Health Care
4
Water Service Payment Assistance
Utility Assistance
4
25 22 17 14
0
5
10 15 20 Number of Requests
25
Agencies most often referred by 211info OREGON COAST COMMUNITY ACTION (ORCCA)
Housing
8
Utility Assistance
12
Health Care
2
Individual, Family and Community Support SALVATION ARMY CASCADE DIVISION COOS BAY
1
Food/Meals
6
Utility Assistance
9
Clothing/Personal/Household Needs
2
OREGON DHS CAF DIVISION FOR COOS AND CURRY Food/Meals COUNTIES Income Support/Assistance NORTH BEND CITY/COOS-CURRY HOUSING AUTHORITIES
Housing
BAY AREA CHURCH OF THE NAZARENE
Food/Meals
9 6 9 4
Utility Assistance
3
0
DIAL 211
VISIT 211info.org
EMAIL
[email protected]
2
4 6 8 10 12 14 Total Number of Referrals
TEXT your zip code to 898211
COOS AND CURRY COUNTIES July 1, 2016 - September 30, 2016
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Services most often searched in the online database 19
Transitional Housing/Shelter Food Pantries
13
Soup Kitchens
13
Community Meals
11
Dental Care
11
Food Stamps/SNAP
11
Gas Money
9
General Counseling Services
9 8
Community Shelters Benefits Assistance
7
Rent Payment Assistance
7
Sack Lunches/Dinners
7 0
2
4
6
8
10
12
14
16
18
20
Number of Searches
Agencies most often referred through the online database 12
US Department of Agriculture 6
Salvation Army Cascade Division Coos Bay Oregon Coast Community Action (ORCCA)
5
Southern Oregon Regional Brokerage
5
Oregon DHS Seniors and People with Disabilities For Coos County
3
Coos County Veterans Service Office
2
Oregon State DHS Administration Offices
2
Outreach Gospel Mission
2 0
DIAL 211
VISIT 211info.org
2
4
6
EMAIL
[email protected]
8
10
12
TEXT your zip code to 898211
14
COOS AND CURRY COUNTIES July 1, 2016 - September 30, 2016
R
There were 28 instances where a referral was not appropriate for the contact's requested need. Transportation requests represent the greatest number and greatest proportion of unmet community needs.
What are potential community gaps by need? Referral Given Number of Needs
Transportation Employment Mental Health/Addictions Clothing/Personal/Household Needs Utility Assistance Legal, Consumer and Public Safety Services Housing Health Care Income Support/Assistance Individual, Family and Community Support Food/Meals Information Services Other Government/Economic Services Education
Unfulfilled Referrals
% Requests
1 3 3 6 24 6 47
Number of Needs
11% 75% 75% 75% 77% 86% 89%
24 8 6 40 8 1 1
92% 100% 100% 100% 100% 100% 100%
% Requests 8 1 1 2 7 1 6 2
89% 25% 25% 25% 23% 14% 11% 8%
A referral may not be available for various reasons. In some cases, agencies are out of funding for a program; community need often outweighs the help available. There are many services within a need category, and some services simply don't exist in a community. Unmet community services are displayed below.
What are potenial service gaps? Gas Money
5
Housing Search Assistance
3
Homeless Motel Vouchers
3
Temporary Mailing Address
2
Telephone Service Payment Assistance
2
Mammograms
1
Automobile Insurance Payment Assistance
1
Records/Licenses/Permits Fee Payment Assistan..
1
Discounted Water Service
1
Transportation Passes
1
Bus Fare
1
Job Search Resource Centers
1
Mental Health Hotlines
1
Water Service Payment Assistance
2
Dental Care
1 2
Electric Service Payment Assistance 0%
DIAL 211
VISIT 211info.org
10%
20%
30% 40% 50% 60% 70% 80% % of Unmet Needs (Actual Number of Unmet Needs)
EMAIL
[email protected]
90% 100%
TEXT your zip code to 898211
COOS AND CURRY COUNTIES July 1, 2016 - September 30, 2016
R
Age
Age and Gender
80-84
1.67%
80-84
0 1
75-79
1.67%
75-79
0 1
70-74
1.67%
70-74
0 1
65-69
1.67%
65-69
60-64
6.67%
60-64
55-59
11.67%
55-59
50-54
11.67%
50-54
45-49
1.67%
45-49
10.00%
40-44
40-44 35-39
3.33%
35-39
30-34
18.33%
30-34
25-29
23.33%
25-29
20-24
3.33%
20-24
15-19
3.33%
0 1 3
1 2
5
4
3 1
0
4
2 0
2 8
3 7
7 0 2
15-19 10 9
8
7
6
5 Male
4
3
2 0
2
1
00
1
2
3
4
5 6 Female
7
8
9 10
10
In 2016, the gross annual income poverty level for a family of 4 is $24,250.
180%
1
170%
160%
1
150%
1
140%
1
130%
3
120%
100%
90%
30%
2
70%
20%
0%
3
60%
1
3
50%
1
40%
1
0
2
5
110%
5
5
80%
10
10%
Number of Contacts
Income as a percentage of the poverty level
Race and Ethnicity
DIAL 211
VISIT 211info.org
6.1%
EMAIL
[email protected]
White
6.1%
Hispanic & Latino
African American/Black
2.0%
Alaskan Native & Native American
% of Contacts
91.8%
TEXT your zip code to 898211
COOS AND CURRY COUNTIES July 1, 2016 - September 30, 2016
R
Health insurance status
Number of Contacts
30
26 (55.32%)
20
10 (21.28%)
10
4 (8.51%)
3 (6.38%)
3 (6.38%)
Private
Medicare
1 (2.13%)
0 Medicaid
None
Both Medicaid & Medicare
Other (CAWEM, VA, etc.)
Are you currently homeless? 14 (29.17%)
Yes
34 (70.83%)
No
0
5
10
15
20 Number of Contacts
Number of children in the household 18
16
25
30
35
40
Are you currently pregnant? 30
16 (50.00%)
28 (73.68%)
12
Number of Contacts
Number of Contacts
14
10 8 6 (18.75%)
6
5 (15.63%)
4
4 (12.50%)
2
20
9 (23.68%)
10
1 (3.13%)
0 0
DIAL 211
1
2
VISIT 211info.org
3
4
EMAIL
[email protected]
1 (2.63%)
0 No
Not Applicable
Yes
TEXT your zip code to 898211
COOS AND CURRY COUNTIES July 1, 2016 - September 30, 2016
R
How do calls, emails, and texts vary across 211info's service area?
3 1 0 75 3 5
70 7 12
187 0 2
9,394 255 874
309 5 32
33 0 5 49 0 5
1,880 40 158
222 1 35
119 12 17
25 0 0
1,528 16 54
2,551 96 270
33 0 0
Calls Email Texts
1,474 32 164
87 3 16
2 1 1
3 0 0
173 3 4
363 11 61
85 1 11
15 1 2
7 0 0
5 0 1
4 0 0
26 0 4
22 1 2
209 6 20 722 39 119
1,122 22 55
300 8 37
78 2 18
201 6 17 22 0 3
159 4 25
DIAL 211
14 1 2
2 0 0
72 0 4
506 19 102
VISIT 211info.org
EMAIL
[email protected]
TEXT your zip code to 898211