coos and curry counties - 211Info

COOS AND CURRY COUNTIES July 1, 2016 - September 30, 2016

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Cities

Coos Bay

37.37%

Brookings

16.16%

North Bend

15.15%

Coquille

9.09%

Myrtle Point

7.07%

Bandon

5.05%

Charleston

4.04%

Gold Beach

3.03%

Port Orford

2.02%

Powers

2.02%

Remote

1.01%

Sixes

1.01%

Coos Bay

North Bend

Myrtle Point

Charleston

Port Orford

Remote

Brookings

Coquille

Bandon

Gold Beach

Powers

Sixes

ZIP Codes

Number of Contacts 1

DIAL 211

VISIT 211info.org

56

EMAIL [email protected]

TEXT your zip code to 898211


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How many contacts did we receive? July 2016

August 2016

September 2016

275

260

250 225

Number of Contacts

200 175 150 129

125 104

100 75 50 25 0

37

33

31

Calls

8

1

4

Emails

Texts

Web Search

Calls

Texts

9

1 Web Search

Calls

Emails

Texts

Web Search

What were contacts' needs? Problem Need

Number of Needs 53 (25.7%)

Housing 40 (19.4%)

Food/Meals 31 (15.0%)

Utility Assistance

26 (12.6%)

Health Care 9 (4.4%)

Transportation Clothing/Personal/Household Needs

8 (3.9%)

Income Support/Assistance

8 (3.9%)

Information Services

8 (3.9%) 7 (3.4%)

Legal, Consumer and Public Safety Services

6 (2.9%)

Individual, Family and Community Support Employment

4 (1.9%)

Mental Health/Addictions

4 (1.9%)

Education

1 (0.5%)

Other Government/Economic Services

1 (0.5%) 0

DIAL 211

VISIT 211info.org

10

20


30

40

50

60



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Services most often requested by contacts Service

Problem Need

Low Income/Subsidized Private Rental Housing

Housing

Electric Service Payment Assistance

Utility Assistance

Food Pantries

Food/Meals

Food Stamps/SNAP

Food/Meals

Child Care Expense Assistance

Income Support/Assistance

5

Community Clinics

Health Care

5

Food Vouchers

Food/Meals

5

Gas Money

Transportation

5

Prescription Expense Assistance

Health Care

4

Water Service Payment Assistance

Utility Assistance

4

25 22 17 14

0

5

10 15 20 Number of Requests

25

Agencies most often referred by 211info OREGON COAST COMMUNITY ACTION (ORCCA)

Housing

8

Utility Assistance

12

Health Care

2

Individual, Family and Community Support SALVATION ARMY CASCADE DIVISION COOS BAY

1

Food/Meals

6

Utility Assistance

9

Clothing/Personal/Household Needs

2

OREGON DHS CAF DIVISION FOR COOS AND CURRY Food/Meals COUNTIES Income Support/Assistance NORTH BEND CITY/COOS-CURRY HOUSING AUTHORITIES

Housing

BAY AREA CHURCH OF THE NAZARENE

Food/Meals

9 6 9 4

Utility Assistance

3

0

DIAL 211

VISIT 211info.org


2

4 6 8 10 12 14 Total Number of Referrals



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Services most often searched in the online database 19

Transitional Housing/Shelter Food Pantries

13

Soup Kitchens

13

Community Meals

11

Dental Care

11

Food Stamps/SNAP

11

Gas Money

9

General Counseling Services

9 8

Community Shelters Benefits Assistance

7

Rent Payment Assistance

7

Sack Lunches/Dinners

7 0

2

4

6

8

10

12

14

16

18

20

Number of Searches

Agencies most often referred through the online database 12

US Department of Agriculture 6

Salvation Army Cascade Division Coos Bay Oregon Coast Community Action (ORCCA)

5

Southern Oregon Regional Brokerage

5

Oregon DHS Seniors and People with Disabilities For Coos County

3

Coos County Veterans Service Office

2

Oregon State DHS Administration Offices

2

Outreach Gospel Mission

2 0

DIAL 211

VISIT 211info.org

2

4

6


8

10

12


14


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There were 28 instances where a referral was not appropriate for the contact's requested need. Transportation requests represent the greatest number and greatest proportion of unmet community needs.

What are potential community gaps by need? Referral Given Number of Needs

Transportation Employment Mental Health/Addictions Clothing/Personal/Household Needs Utility Assistance Legal, Consumer and Public Safety Services Housing Health Care Income Support/Assistance Individual, Family and Community Support Food/Meals Information Services Other Government/Economic Services Education

Unfulfilled Referrals

% Requests

1 3 3 6 24 6 47

Number of Needs

11% 75% 75% 75% 77% 86% 89%

24 8 6 40 8 1 1

92% 100% 100% 100% 100% 100% 100%

% Requests 8 1 1 2 7 1 6 2

89% 25% 25% 25% 23% 14% 11% 8%

A referral may not be available for various reasons. In some cases, agencies are out of funding for a program; community need often outweighs the help available. There are many services within a need category, and some services simply don't exist in a community. Unmet community services are displayed below.

What are potenial service gaps? Gas Money

5

Housing Search Assistance

3

Homeless Motel Vouchers

3

Temporary Mailing Address

2

Telephone Service Payment Assistance

2

Mammograms

1

Automobile Insurance Payment Assistance

1

Records/Licenses/Permits Fee Payment Assistan..

1

Discounted Water Service

1

Transportation Passes

1

Bus Fare

1

Job Search Resource Centers

1

Mental Health Hotlines

1

Water Service Payment Assistance

2

Dental Care

1 2

Electric Service Payment Assistance 0%

DIAL 211

VISIT 211info.org

10%

20%

30% 40% 50% 60% 70% 80% % of Unmet Needs (Actual Number of Unmet Needs)


90% 100%



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Age

Age and Gender

80-84

1.67%

80-84

0 1

75-79

1.67%

75-79

0 1

70-74

1.67%

70-74

0 1

65-69

1.67%

65-69

60-64

6.67%

60-64

55-59

11.67%

55-59

50-54

11.67%

50-54

45-49

1.67%

45-49

10.00%

40-44

40-44 35-39

3.33%

35-39

30-34

18.33%

30-34

25-29

23.33%

25-29

20-24

3.33%

20-24

15-19

3.33%

0 1 3

1 2

5

4

3 1

0

4

2 0

2 8

3 7

7 0 2

15-19 10 9

8

7

6

5 Male

4

3

2 0

2

1

00

1

2

3

4

5 6 Female

7

8

9 10

10

In 2016, the gross annual income poverty level for a family of 4 is $24,250.

180%

1

170%

160%

1

150%

1

140%

1

130%

3

120%

100%

90%

30%

2

70%

20%

0%

3

60%

1

3

50%

1

40%

1

0

2

5

110%

5

5

80%

10

10%

Number of Contacts

Income as a percentage of the poverty level

Race and Ethnicity

DIAL 211

VISIT 211info.org

6.1%


White

6.1%

Hispanic & Latino

African American/Black

2.0%

Alaskan Native & Native American

% of Contacts

91.8%



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Health insurance status

Number of Contacts

30

26 (55.32%)

20

10 (21.28%)

10

4 (8.51%)

3 (6.38%)

3 (6.38%)

Private

Medicare

1 (2.13%)

0 Medicaid

None

Both Medicaid & Medicare

Other (CAWEM, VA, etc.)

Are you currently homeless? 14 (29.17%)

Yes

34 (70.83%)

No

0

5

10

15

20 Number of Contacts

Number of children in the household 18

16

25

30

35

40

Are you currently pregnant? 30

16 (50.00%)

28 (73.68%)

12

Number of Contacts

Number of Contacts

14

10 8 6 (18.75%)

6

5 (15.63%)

4

4 (12.50%)

2

20

9 (23.68%)

10

1 (3.13%)

0 0

DIAL 211

1

2

VISIT 211info.org

3

4


1 (2.63%)

0 No

Not Applicable

Yes



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How do calls, emails, and texts vary across 211info's service area?

3 1 0 75 3 5

70 7 12

187 0 2

9,394 255 874

309 5 32

33 0 5 49 0 5

1,880 40 158

222 1 35

119 12 17

25 0 0

1,528 16 54

2,551 96 270

33 0 0

Calls Email Texts

1,474 32 164

87 3 16

2 1 1

3 0 0

173 3 4

363 11 61

85 1 11

15 1 2

7 0 0

5 0 1

4 0 0

26 0 4

22 1 2

209 6 20 722 39 119

1,122 22 55

300 8 37

78 2 18

201 6 17 22 0 3

159 4 25

DIAL 211

14 1 2

2 0 0

72 0 4

506 19 102

VISIT 211info.org

