corporate - Orbit

ORBIT GROUP

CORPORATE

RESPONSIBILITY

REPORT 2015

PROFIT FOR A PURPOSE

DOCUMENT KEY

CONTENTS Click the navigation buttons to go between pages

FOREWORD 3 ABOUT US 4 OUR PEOPLE, OUR ORGANISATION

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COMMUNITY INVESTMENT

COMMUNITY

Each of the main sections within this document are identified by the themes of our 2020 Vision. You will find the relevant section key on the left hand side of each page underneath the page number.

CREATING THRIVING AND EMPOWERED COMMUNITIES CUSTOMER OFFER

ENABLING CUSTOMERS TO MAKE CHOICES AND TAKE CONTROL

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Click the pink text to read supporting information

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HOUSING CHOICE

PROVIDING A WIDE RANGE OF HOMES TO MEET NEEDS AND ASPIRATIONS OUR AWARDS 2014-15

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FOREWORD

BUILDING COMMUNITIES

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We are a values-based business which makes a profit so we can deliver our mission of ‘Building Communities’. Over the past few years Orbit and our customers have faced many challenges - a global recession, welfare reforms and the housing crisis – so building communities that are sustainable is more important now than ever before in our history. It is about people – our staff, our customers and our stakeholders. Without all three, we would not be a sustainable business.

Our culture and governance (People and Organisation) help us to deliver our three passions: community investment, customer offer and housing choice. We measure the impact of this work against environmental, economic and social priorities to show that we are building thriving and sustainable communities. In 2014-15 we: • • • • • • •

Delivered more than 1,500 new homes for rent and sale Provided homes and services to 100,000 people Invested £1.8m in the communities where we work Provided thousands of our customers with advice, training and job opportunities Made a real difference to people’s lives through services such as Care & Repair Invested in our people and their development Secured our first ever £250m Bond so that we can build more homes

We still have a way to go. This is our first Corporate Responsibility report. Over the years this report will evolve to reflect our transformation and journey to 2020 and beyond as a long-term sustainable business.

Paul Tennant Orbit Group Chief Executive

ABOUT US OUR HIGHLIGHTS OF 2014-15 ABOUT ORBIT GROUP


1,530 We have 1,175 staff

training AND support activities delivered for customers

224

£2.1 m

customers helped into jobs

Invested BY ORBIT in community projects

81%

9,000

CUSTOMER SATISFACTION

people given financial and energy advice

CUSTOMER OFFER 4

17,068 We have 39,000 homes

homes above BAND C energy efficiency HOUSING CHOICE

We provide services to c100,000 people

1,031 affordable homes built

342 shared ownership homes created

1,521

new homes in total created

OUR HISTORY Founded in 1967, Orbit’s initial ambition was to build affordable homes for people. This was the catalyst for us adopting a bold and innovative approach. Times have changed but we remain true to our roots. In 2012, Orbit commissioned the Housing 2020 Report, written by six experts forecasting the shape of the world in 2020. This, along with input from our customers and from the London School of Economics, shaped our service, our mission ‘Building Communities’ and the development in 2013 of our 2020 Vision.

OUR FUTURE Our 2020 Vision is big and as a result our 2015-17 Business Plan “Delivery & Growth” has a clear focus on: 5

1. 2. 3. 4.

Providing quality services to our customers by investing c£128m improving their homes Delivering 3,600 affordable new homes to meet need and aspiration Increasing our profits to over £100m for investment into new homes and services Continued development of our people and organisation so we are equipped to do more and better for our customers.

ORBIT 2020

OUR PEOPLE, OUR ORGANISATION

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SHARED OWNERSHIP CUSTOMERS 2020 STAFF ENGAGEMENT ROADSHOW, 2015

LIZ KERSHAW, DJ AND PATRON FOR AGE UK, WARWICKSHIIRE, CHATS WITH STAFF AT OUR QUEENSWAY DEVELOPMENT OPENING EVENT

ERITH PARK DEVELOPMENT APPRENTICE BUILDING COMMUNITIES, STAFF AND CUSTOMER AWARDS 2014

ORBIT ACADEMY TRAIN STAFF MEMBERS

OUR PEOPLE, OUR ORGANISATION Our people make Orbit. They are enthusiastic and passionate about making a real difference to customers and communities, making Orbit a happy place to work. But our employees are only part of the story. Our organisation needs great governance, robust systems and engaged people, along with good partnerships with suppliers to deliver our mission.

STRONG FOUNDATIONS Our organisation is built on great systems, such as risk management, health and safety, and auditing. These systems make sure that we have the necessary checks and balances in place to ‘Build Communities’ and continue to be a sustainable long-term business. Finances Our financial acumen is demonstrated in our profit of £45m and was endorsed by the successful launch of a £250m Bond. A strong financial base provides us with the foundations to build our vision. 7

Strategic Risk Management Orbit has highly effective Strategic Risk Management systems to analyse, understand, manage and mitigate key strategic and business critical risks. This enables us to respond to current, emerging and anticipated risks such as Welfare Reform, the housing market, rising cost of living and the Right to Buy Bill. During 2015-16 we will also implement a sector-leading stress-testing framework. Health and Safety Orbit recognises the importance of protecting the health, safety and welfare of all employees, customers and others who could be affected by the acts of the organisation in its day-to-day operations. Equality and Diversity We’re committed to making equality and diversity part of our organisational culture and 2020 Vision. We aim to be fair to everyone and to respond positively to society’s diversity at all times. This is reflected in our policies and frameworks but more importantly our practice. Auditing Monitoring and auditing plays an important role in helping Orbit to operate efficiently and profitably.

OUR VALUES Our five values of partnership, honesty, innovation, respect and excellence are the bedrock of our culture that underpins everything we do. Here are some great examples of how we live our values.

OUR PEOPLE, OUR ORGANISATION PARTNERSHIP

Green Champions; Housing Diversity Network; Coventry University and Sustainable Ventures, are just some of the external companies we work with, seeking to develop and understand the impact of new technologies upon behaviour, energy usage and carbon emissions.

HONESTY

You said, we did survey reveals the results of the staff survey and what Orbit will do with the feedback in the coming year. 2020 Roadshows - Each year staff are invited to attend an interactive workshop with our CEO and members of the Executive Team to review the year, to understand our progress to 2020, and to have a say on the year to come and the shape of future priorities. Orbit Voice is Orbit’s monthly staff newsletter which all managers use to brief their teams. It informs, consults and engages staff on important business information, as well as celebrating our successes in achieving our 2020 Vision.

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INNOVATION

myM@ps is a new online Geographical Information System (GIS) tool. It gives teams access to bespoke data maps on their customers and properties. Wellbeing - As part of our desire to ensure the health and wellbeing of our people we have a number of initiatives planned in 2015-16 such as on site health checks and walking groups. Customer Segmentation is an industry-leading approach that helps us to deliver bespoke and tailored services to our customers, using experience, knowledge and customer feedback.

RESPECT

E&D forum was established to provide a strategic overview on Equality & Diversity (E&D) issues relating to our staff, customers, partners and contractors across Orbit. Volunteering - Last year 92 Orbit staff invested more than 566 hours into volunteering, which has helped to change the lives of people in our communities.

EXCELLENCE

Welfare Reform - Our people have created a number of resources for colleagues, our customers, housing providers and the voluntary sector on the changes, how to deal with it and the impact of this reform. The work has won national recognition. The Building Communities Awards developed in consultation with Your Orbit, our staff forum, to celebrate the achievement of our people and customers.

OUR PEOPLE, OUR ORGANISATION OUR ENGAGEMENT It’s important to engage with our people, customers and stakeholders to understand what is important to them, if we are giving the right service and how we can improve. We have a variety of ways to engage. Our People Your Orbit (YO) is our staff forum. It is a group of staff representatives from each business area working hard to represent views and provide feedback, with the aim of improving the workplace for all staff members. It strives for openness, tolerance and freedom to question or make suggestions.

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Our Customers At the end of 2014-15 there were more than 400 customers who had registered an interest in being involved with Orbit through a variety of ways; from policy changes to site inspections. To ensure everyone can get involved we have an ‘at home’ offer. This enables customers the opportunity to participate in home based activities, such as customer magazines, repairs service and website development. Our Suppliers Creating Social Value is integral to our organisational culture. Our Procurement team, in partnership with Social Enterprise UK, Wates Living Space, PwC and the Chartered Institute of Housing, produced Communities Count: The Four Steps to Unlocking Social Value. This is guidance for the sector on measuring social value but also in embedding social value into procurement activity.

OUR PEOPLE, OUR ORGANISATION Engagement Surveys

Each year we have a survey of our customers, stakeholders and people as part of our on-going engagement. This year we asked three new questions around environment, community and small and medium enterprises for our people and stakeholders. For our customers we wanted to check their awareness of the advice and support that we offer. The results were encouraging and give us a benchmark for future plans and development in these areas. OUR CUSTOMERS

51% were aware that Orbit helps provide advice and support to get customers online 10

54% were aware that Orbit supports employment and well-being projects

62% were aware that Orbit offers financial advice and energy efficiency advice

OUR PEOPLE

37% believe Orbit is living up to its commitment of supporting small and medium sized businesses 1 when buying goods AND services

64%

felt that we ARE living up to our commitments of 2 being an environmentally responsible company

68% felt that we were committed to tackling fuel poverty and digital inclusion for customers

OUR STAKEHOLDERS

39% of stakeholders felt that ‘Orbit is committed to supporting small and medium-sized businesses when buying goods and services’

1 2 3

31% of respondents did not indicate a positive or negative response 31% of respondents did not indicate a positive or negative response 54% of respondents did not indicate a positive or negative response

57% of stakeholders felt that ‘Orbit is committed to the environment and tackling fuel poverty for customers’

87% of stakeholders felt that ‘Orbit is committed to empowering communities and responding to community needs’

OUR PEOPLE, OUR ORGANISATION OUR PEOPLE CASE STUDIES

EMMA CARROLL

Chair of Your Orbit (YO)

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During the five years that I have been with Your Orbit, I have seen this forum grow and develop and am proud of the achievements that have been made to date. As the new chair for YO, I have a clear vision for the future and believe, with fresh ideas and enthusiasm, we will see it grow even more in the years ahead. One of the achievements has been launching new workplace guidelines across the business to ensure that all of our offices are professional and collaborative places to be. To create a consistent way of working, the guidelines introduce a uniformed approach to issues such as parking, welcoming visitors, dress codes and hot desking.

PATSY PRITCHARD

Tenancy Support Worker at Victoria Villas

I have worked for Orbit for six years. When I started at Victoria Villas it was an empty shell, as it had just been built. I started as a Scheme Assistant part-time and enjoyed making life better for people. But as my children grew up, I wanted to move to a full-time job and was able to move into the Tenancy Support Officer (TSO) role. I was really happy as I love working in Victoria Villas and I am passionate about sheltered housing. Our customers were really happy I was staying! I started an art group when I took on the role of TSO. We have up to 12 customers at any one time. This has proven to be very successful because they are interacting with each other and me. I have worked for other organisations but Orbit is different. It gives you so much training so that you can better yourself, I feel valued. This includes training support for our customers, as there are internet lessons for older people. Now we have people on the computers all the time!

OUR PEOPLE, OUR ORGANISATION In 2015-17 we will achieve:

VALUE FOR MONEY 2014-15

This means... £10m efficiencies

=

£1.8m

25% 12

operating margins

74% staff Engagement Index

over £100m total profits

OR...

432

72

144

existing homeS made more fuel efficient

new houses

efficiency savings

OR...

apprentices

OUR PEOPLE 2014-15

63%

37%

1,957

£2,087.82

17,068

1,175 staff 63% WOMEN 37% MEN

17,068

raised BY Your Orbit for charity

people trained by Orbit Academy

OUR CUSTOMERS 2014-15

80% + customers satisfied that their views were taken into account

100%

1,031

customers happy with their engagement training


CREATING THRIVING AND EMPOWERED COMMUNITIES

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WILD EARTH ACTIVITY DAY

APPLESEED PROJECT

COMMUNITY INVESTMENT ROADSHOW EVENT

GREGGS BREAKFAST CLUB

BRIAR CROFT DEMENTIA CAFE

CREATING THRIVING AND EMPOWERED COMMUNITIES Community Investment is about working with people to create thriving and empowered communities. To achieve this, our communities need social, economic and environmental investments and opportunities to make them sustainable for the long term. We have four priorities for investing in our communities and each priority has a strategy and a local delivery plan: • • • • 14

Financial inclusion – providing financial and energy advice and support Employment and skills Wellbeing Digital inclusion – making the internet accessible to all through training and support.

Our ambition is to invest £30million into our communities by 2020 in areas that our people and customers have identified. Our Strategic Community Investment Framework outlines Orbit’s approach to community investment. This strategic framework underpins our efforts and ensures that all of our other strategies are aligned to deliver our community investment priorities.

In 2015-17 we will: • Provide employment and skills training to 2,225 customers • Support 340 customers to gain employment or start their own business • invest £4.2million • Increase the use of and develop social enterprises within our supply chains • Provide a core set of services to customers through a range of channels, such as money, employment and digital support.

CREATING THRIVING AND EMPOWERED COMMUNITIES STAFF VOLUNTEERING CASE STUDY

ROBERTSON CLOSE COMMUNITY VOLUNTEERING DAY Aim of the day: To clear a wooded area that had become overgrown and not accessible for our customers. Through scheme inspections and consultation with customers an action plan was drawn up. Customers wanted to be able to use the outdoor space at the scheme to promote healthy living and spend quality time with family that visit. 15

About the day: 20 volunteers met on site at 8:30am on Tuesday 23 September. This included volunteers from Willmott Dixon, Orbit’s Grounds Maintenance team, Orbit Heart of England, Orbit ICT Communications team and Tesco. The volunteers cut back huge amounts of vegetation and filled several skips.

CREATING THRIVING AND EMPOWERED COMMUNITIES COMMUNITY INVESTMENT VIDEO CASE STUDIES

RYAN’S STORY Watch Ryan’s story - how he secured an apprenticeship through working with Orbit

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LIAM’S STORY Liam’s story – how getting involved with Orbit has changed his life.

CREATING THRIVING AND EMPOWERED COMMUNITIES COMMUNITY INVESTMENT 2014-15 APPRENTICES

100 APPRENTICES ACROSS THE ORGANISATION and our supply chain WELLBEING

EMPLOYMENT & SKILLS

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3,561 UNIQUE customers ACTIVELY ENGAGING WITH WELLBEING PROVISIONS FUNDED THROUGH ORBIT

FINANCIAL INCLUSION ADVICE

1,530

Customers receiving employment support WITH 224 OF THEM MOVING INTO EMPLOYMENT. WE BEAT OUR TARGET BY 180% AND 166% RESPECTIVELY

DIGITAL INCLUSION

4,716 Customers HAVE ACCESSED FINANCIAL ADVICE WE BEAT our TARGET BY 377%

967 Customers GIVEN TRAINING OR SUPPORTED TO ACCESS THE INTERNET. WE BEAT OUR TARGET BY 131%

CUSTOMER OFFER

ENABLING CUSTOMERS TO MAKE CHOICES AND TAKE CONTROL

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ORBIT CUSTOMERS PARTICIPATING IN AN INVOLVEMENT EVENT

OUR HOUSING OFFICERS OFFER CUSTOMERS ENERGY EFFICIENCY ADVICE

ORBIT’S GARDEN COURT OFFICE BECAME ENERGY EFFICIENT WITH THE USE OF PVC SOLAR PANELS

PAUL TENNANT ANNOUNCES OUR 2014 BRIAN GRIFFITHS AWARD WINNERS AT THE BUILDING COMMUNITIES AWARD CEREMONY

ORBIT HEART OF ENGLAND CUSTOMER SCRUTINY TEAM

ENABLING CUSTOMERS TO MAKE CHOICES AND TAKE CONTROL Our customers live in a world with increasing economic and social pressures. We are more than just a housing provider because we are increasing our offer for our customers to help them meet these challenges. Sometimes this means we will campaign on issues, such as Fuel Poverty, that seriously affect our customers and communities to give them a voice. Advice and support

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• • • • •

‘Live Chat’ is a housing first, an instant online way to ‘talk’ to us. We also have social media, email and, of course, phone calls Green Doctor has provided over 450 homes with energy advice within the last 12 months helping customers save money on their energy bills Brian Griffiths award is intended to support our customers moving forward, address any challenges they face and ultimately help them reach their final goal. It should enable them to do something that has the potential to change their life Care & Repair can help anyone aged 60 and over or has a disability to improve, repair or adapt their home to make sure it is a safe and comfortable place to live Advice Services provide a range of advice and support from budgeting to debt management to the effects of welfare reforms. The aim of the service is to help sustain tenancies to provide a stable home.

HIGHLIGHTS OF 2014 -15 • Orbit and the Chartered Institute of Housing jointly launched a major research report on shared ownership linked to our 2020 targets on ‘Housing Choice’. We were delighted that the government responded by announcing a formal consultation on how to enhance the product. • £14.2million has been invested in our existing stock to replace kitchens, bathrooms and boilers. • Energy Efficiency Renovation Programme (EERP) aims to upgrade the thermal comfort and efficiency of our homes. We have completed two programmes, one in Wellesbourne and the other in Erith. We have asked all customers whose homes have been upgraded in this programme to provide details of 12 months’ energy consumption prior to the works, and then again 12 months after the work, so we can all see the positive impact of the works on energy consumption and the carbon footprint. • We finalised the real time customer feedback pilot that was launched in May 2015. It is a first for Orbit and the housing sector. It will help with our service improvement and achieving 90% customer satisfaction by 2020. • As part of our channel shift agenda, all our customers now have log-in details for the customer secure area on our website.

ENABLING CUSTOMERS TO MAKE CHOICES AND TAKE CONTROL CUSTOMER CASE STUDIES

“The house retains heat for much longer and feels warmer, we turn the central heating off at 6.30pm and it is still warm at 9.00pm. It’s also lifted the estate, it looks nice, and we really like it.” Mr & Mrs Nutt 20

“The house feels warmer. The back bedroom used to get cold and damp but now feels much warmer and the damp has subsided. It’s made the look of the estate much better. You can tell the difference as soon as you come into the estate, and we have been here many years. They look like new private properties.” Mr & Mrs Wargent These are just two of the comments from our customers on our first Energy Efficiency Renovation Programme (EERP), which started in the Autumn of

BILL’S STORY 2014 in Wellesbourne, Warwickshire. By the New Year, 56 homes had received thermal improvement measures and now need less energy to keep warm. The majority were fitted with a layer of insulation on the outside walls - reducing heating bills by an expected £185 annually.

Watch Bill’s Story - how Orbit helped him get online

ENABLING CUSTOMERS TO MAKE CHOICES AND TAKE CONTROL In 2015-17 we will: • • • • •

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Reach 82% satisfaction for existing rented and 85% new rented homes Pilot two projects to increase the offer to our customers - online repairs and e-tenancy Implement our energy triage system to assess customer need. Channel Shift – as part of the on-going project we will be developing our website so customers can do more online. New functions will be live early in 2015-16 Our Fuel Poverty Campaign will make recommendations to government on the right model to deliver warm homes through energy efficiency. A warm home is a vital part of a thriving family, household and community. Through significant reductions in family income, many people have faced hardship, with some forced to make choices of whether to ‘heat or eat’ – to heat their home, or to feed their family. This will form part of our integrated approach to fuel poverty for our customers. Orbit is fully committed to tackling fuel poverty and the diagram below demonstrates the breadth of activity in this area.

ENABLING CUSTOMERS TO MAKE CHOICES AND TAKE CONTROL ENERGY EFFICIENCY 2014-15

4,240 22

customers have accessed energy advice. WE Beat OUR target by 565%

-1% Almost 1% reduction in energy cost for Orbit contributing to our efficiency savings

22,519 kWh of energy generated by domestic solar pv installations in Six months from July 2014 to January 2015

WE MADE Average savings of over £150

This means...

£90k

7420kg carbon per annum saved

=

received in Feed-in Tariff (FIT) payments relating to PV installs

3.6 new houses

OR...

21.6 existing homes more fuel efficient

OR...

7 apprentices

HOUSING CHOICE

PROVIDING A WIDE RANGE OF HOMES TO MEET NEEDS AND ASPIRATIONS

23 CONSTRUCTION OF OUR ERITH PARK REGENERATION DEVELOPMENT AN ORBIT CUSTOMER ENJOYING THE FACILITIES AT OUR ST BEDE’S, EXTRA CARE SCHEME IN BEDFORD

ORBIT SHARED OWNERSHIP CUSTOMERS

ERITH PARK CUSTOMER WELCOMES MAYOR OF LONDON, BORIS JOHNSON, INTO HIS NEW HOME

OUR QUEENSWAY COURT DEVELOPMENT, LEAMINGTON SPA, EXCLUSIVELY FOR THE OVER 55S

PROVIDING A WIDE RANGE OF HOMES TO MEET NEEDS AND ASPIRATIONS We face a national housing crisis. The supply of housing is drying up and the cost of renting is increasing but demand continues. Many people find themselves priced out of the market with limited choices and an unstable future. It is our responsibility to ensure that people have access to an affordable home which will contribute to a stable and sustainable future. This is the driver for our ambitious build programme: 12,000 new homes by 2020.

HIGHLIGHTS OF 2014-15

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SHARED OWNERSHIP

• • • • • •

London Mayor, Boris Johnson, visited Erith Park on 5 January and met the first customers moving into their new homes. He praised the scheme for its design and the positive impact on the community. A planning application has been approved for phase two, which will include 244 homes to add to phase one’s 343 homes. Orbit was successful in its tender for the Help to Buy Agents service for the West Midlands and East Midlands areas. This makes Orbit one of the largest Help to Buy Agents in England. St Bede’s, our independent living with care scheme in Bedford, has won a number of awards – Housing Project of the Year at the Building Awards 2015, best Residential Scheme at the East of England Royal Institution of Chartered Surveyors (RICS) Awards 2015 and Development of the Year at the Chartered Institute of Housing Awards 2014. The scheme comprises 104 luxury apartments alongside a multitude of communal facilities, including a hairdressers, gym, shop, restaurant and games room. We have secured our first private rented sector scheme sites in Norwich and Stratford-upon-Avon. We have exchanged contracts on a large site on the old Cattle Market site in Stratford-upon-Avon, which will see the development of a mixed tenure site, including independent living with care. In a survey by Inside Housing, of the top 50 developing housing associations, Orbit Homes was placed as the fourth largest housing association developer with 1,521 homes completed.

TO LET

FOR SALE

SALES OFFICE

PROVIDING A WIDE RANGE OF HOMES TO MEET NEEDS AND ASPIRATIONS HOMES CASE STUDIES

SCHEME RESIDENTS MR & MRS DAVIES

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“We had lived in our own house for all our married lives but started to consider how we would cope with the garden, maintenance and stairs when we were older. It was a major step for us but the purchase process went smoothly and our first impression of our new home was that everything was top quality. After living here for two months we have been able to take stock of our new life at Queensway Court; we have the convenience of an on-site restaurant, coffee shop, laundry, hairdresser and residents bar. We have two large gardens to use, no more house maintenance, no boiler to service, and no stairs! All of this has made our lives simpler and freed up time to do other things” Mr & Mrs Davies

JONATHAN AND LAURA’S STORY Watch how Jonathan and Laura moved up the property ladder with Help to Buy Equity Loan

PROVIDING A WIDE RANGE OF HOMES TO MEET NEEDS AND ASPIRATIONS IN 2015-17 WE WILL:

HOUSING CHOICE 2014-15

1,031

342

2,370

Homes TO RENT

26

rented properties built

shared ownership homes developed

660

1,521 Shared ownership

homes built

Sites obtained for private rented homes This means...

530

Market Sale

£6.2m profit from development sales

=

260 new houses

OR...

OR...

1,560 existing homes made more fuel efficient

520 apprentices

OUR AWARDS 2014-15 WINNER 27

HIGHLY COMMENDED

OUR AWARDS 2014-15

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AWARD

CATEGORY

OUTCOME

SHIFT Award

Gold Rating

Gold achieved

Kent Housing Group Excellence Awards

Resident Champion of the Year - Laura Atkins and the Jestress Flo Parkour Group

Winner


Lifetime Achievement Award – Beryl Warburton, Extra Care Scheme Assistant, Cherry Court, Broadstairs

Winner


Denne Construction Apprentice Award – Phil Jarvis, Orbit South/MITIE apprentice

Winner

CIH Midlands

Development of the Year - St Bede’s

Winner

RICS

East of England Residential category

Winner

Pride of Rugby Awards

Customer Care

Winner

Building Awards

Housing Project of the Year - St Bede’s

Winner


Young Achiever in Housing Award – Lindsey Todd, Property Services Project Manager

Highly Commended


Excellent Community Project – Newington Community Unity Project/Newington BigLocal

Highly Commended


Excellent Partnership x 2 – Elizabeth Court (Orbit and Riverside partnership)

Highly Commended

Women In Housing

Best Communicator - Frances Herman-Squance

Highly Commended

EE Awards

Staff engagement project of the Year - not for profit

Highly Commended

HANAAs

Best Board Report - Financial Statements

Highly Commended

Produced in-house by Futures Directorate, Orbit Group July 2015

www.orbit.org.uk @OrbitGroup Orbit Group Ltd. Registered Office: Garden Court, Harry Weston Road, Binley Business Park, Coventry CV3 2SU Homes and Communities Agency Reg. No. L4123 Co-operative and Community Benefit Societies Act 2014 - Registered Society No. 28503R (Exempt Charity).