*Technology â Software as a Service | Multi-Tenancy | Mobility | Global | SSO | Access Rights | Actionable Insight | A
Corporate Presenta,on TEM and WDM Solu,on
2014
Copyright 2014 © All rights reserved. Proprietary & Confiden,al
Agenda Ø Introduc,ons Ø About PAG Ø PAG’s Telecom Management Cloud Ø Vision / Solu,on Framework / In ac,on Ø Partner Program Ø Implementa,on Examples Ø SoPware Demo
Copyright 2014 © All rights reserved. Proprietary & Confiden,al
About Us… Ø Ø Ø Ø Ø
Founded in 2002, Headquarters in MaThews, NC 100+ Customers Services –Telecommunica,ons Consultants PlaXorm -‐ Cloud solu,on for managing Mobility & TEM Value to Clients: Ø 100% focused on Cost reduc,on Ø Expansive Global Knowledge Ø Full Service Ø Industry Experts
PAG By the Numbers
50+ ! Years Experience!
$220+! Million! Saved to date! !
95%!
$2 Billion!
Customer Retention!
Audited!
50+ ! Countries!
100+! Clients with complex global telecom needs!
Our Cloud Vision Ø Purpose-‐Built PlaXorm to Effec,vely Unify & Automate Mobility/Wireline Management within the enterprise Ø Simplify the User Experience (Employees, Admin, Customer Service) via intui,ve design and user defined experience Ø Ini,a,ve Focused: Modular solu,on to match customer needs Ø Maximize Cost Reduc,on Ø Integra,ng Key Industry Providers: sellers, service providers and technology partners !
Our Cloud Solution Framework
Integrated Data Views
Employee Self Service
TEM
▶
Devices
▶
Marketplace
▶
Invoice Processing
▶
Services
▶
BYOD Manager
▶
Service & Cost Inventory
▶
Users, Sites
▶
Help Center / Mobile App**
▶
Savings
Compliance ▶ ▶
▶ ▶
Contract Manager! Contract Manager
Policy Management! Policy Management
Service Desk Orchestra?on
Business Intelligence ▶
▶ ▶
▶
▶
Internal/External D Global Service SDesk! Global Service Desk Service Agent Console!
▶
▶ ▶
Data & Analytics!
Reports/Dashboards
Savings!
Analy,cs
*Technology – Software as a Service | Multi-Tenancy | Mobility | Global | SSO | Access Rights | Actionable Insight | API
Simplifying the User Experience Single Sign On Supported Ø SAML Ø ADFS
Employees! End User / Admin!
Two types of integra,on supported
Carriers!
EMM! Providers!
Ø Flat file import Ø API
Integra,on provided for: Ø Ø Ø Ø Ø Ø
MDM Financial systems HR Systems Purchasing Systems ITSM systems Carrier systems
Telecom Management Cloud
Service Desks!
Sellers!
Customer Databases! HR | AP!
Packaged Apps! Remedy | Service Now!
Custom Apps!
Copyright 2014 © All rights reserved. Proprietary & Confiden,al
Free Assessment Ø LiTle to no effort on Client side Ø Iden,fy hard dollar savings opportuni,es— commonly over $10/device/month and 3% of fixed line telecom spend Ø Assessment will: Ø Review mobile plans and services and “right size” services to usage Ø Iden,fy zero use devices Ø Point out poten,al refunds and credits Ø Client sees demo of cloud soPware with own data and savings opportuni,es loaded Ø Immediate ROI case study drives execu,ve sponsorship of selected solu,on
Assessment Process
Partnership Why PAG? Our Key Differen?ators Ø Ø Ø Ø Ø Ø Ø
Innova,ve Technology Support Comprehensive Telecom Management Offering Desk Immediate ROI Free Savings Assessment Global Capabili,es Simplified Customer EInventory xperience Management Strong Track Record
PAGAssist Wireline PlaIorm & service solu?on that automates telecom management processes, reduces costs, provides visibility & control Ø SaaS Support Desk
Ø Single Sign-‐On (SSO) Ø Role-‐Based Access Control Ø Workflow Management Ø Global Capable
Inventory Management
Ø Ac,onable Insight Ø Intui,ve User Experience Ø Integra,on with mul,ple SP’s P A G E 10 Proprietary and Confidential
Inventory Management Ø Basis of our System Ø Service Cost Inventory down to the USOC level Ø Visibility by Site, Service, Vendor Copyright 2014 © All rights reserved. Proprietary & Confiden,al
Invoice Management Ø Fully integrated review and approval workflow Ø Automated excep,on genera,on Ø Extensive repor,ng Copyright 2014 © All rights reserved. Proprietary & Confiden,al
Robust Reporting Ø Over 40 standard reports Ø Ad hoc Inventory and Invoice grid and cross tab reports Ø Automated report distribu,on Ø Exportable to mul,ple formats Copyright 2014 © All rights reserved. Proprietary & Confiden,al
User Definable Dashboards Ø User configurable dashboard layouts and widgets Ø Focus on the KPIs most important to your business
Copyright 2014 © All rights reserved. Proprietary & Confiden,al
Global Capabilities Ø Over 250 carriers worldwide Ø Mul,ple currencies Ø Mul,ple languages Copyright 2014 © All rights reserved. Proprietary & Confiden,al
What is PAGAssist Mobile? PlaIorm & service solu?on that automates mobility management processes, reduces costs, provides visibility & control Ø SaaS Ø Single Sign-‐On (SSO) Ø Role-‐Based Access Control
Ø Workflow Management Ø Global Capable Ø Ac,onable Insight Ø Intui,ve User Experience Ø Integra,on with mul,ple SP’s P A G E 16 Proprietary and Confidential
Order Process Ø
Ø Ø
Ø
Ø
Ø
Ø
Custom Catalogs. Portal configurable with specific device catalogs, Centralized MACD procurement portal designed for self-‐service ordering Role-‐based Access. User defined device catalog configured with eligibility level assignments Order Verifica?on. Workflow process ensuring proper corporate plans, device availability and pricing Service request approval engine. HR integrated, dynamic service approval engine routes approval requests based on corporate defined rules. Data Integra?on. Integra,on with Inventory Manager, payroll systems, device recycling and 3rd party service desks Policy acceptance. Ensure all employees who own company devices are fully aware of the associated company policies. Analy?cs. Extensive repor,ng on order processing SLAs, equipment purchases, equipment charges, etc. P A G E 17 Proprietary and Confidential
Invoice Processing Ø Cross carrier Aggrega?on. Collec,on of all carrier invoicing via carrier billing portals Ø Normaliza?on of charges and usage descrip?ons. Analyze usage and charges for similar services across mul,ple vendors. Ø Inventory to invoice integra?on. Track cost of the wireless devices to the user, cost center and department. Ø AP feed integra?on. Automate accounts payable process for wireless cost assignment within an organiza,on. Ø Pre-‐defined invoice and usage reports. Leverage over 20 pre-‐defined invoice reports and print to XL, CSV, PDF etc. Ø Custom On-‐Demand report builder. Build login specific reports per end user needs based on 50+ fields of informa,on and save for later viewing.
P A G E 18 Proprietary and Confidential
Optimization and Audit Ø Comprehensive rate plan analysis. Proprietary rate plan analysis incorpora,ng usage trending algorithms and extensive rate plan library. Ø Comprehensive audit. Ensure wireless vendor charges are correct for equipment purchases and rate plans. Ø Recommenda?on presenta?on and approval workflow. Intui,ve presenta,on of rate plan recommenda,on, along with automated approval process. Ø Implementa?on management. Automated rate plan changes with vendors. Ø Savings verifica?on repor?ng. Line level savings confirma,on comparing baseline spend to op,mized spend.
P A G E 19 Proprietary and Confidential
Optimization and Audit
P A G E 20 Proprietary and Confidential
Implementation Example 1 Customer:
Fortune 20 IT Services Company
Ini?a?ve:
Telecom Inventory Management and Cost Savings
Solu?on:
PAGAssist WIRELINE
Descrip?on:
Global capable cloud soPware & service solu,on to manage fixed line inventory and cost reduc,on.
Highlights:
Deployed in USA, UK, Australia
$5mn+ in credits and refunds to date $13mn+ in ongoing annualized cost reduc,on to date $20mn + total savings by end of 2013 Copyright 2014 © All rights reserved. Proprietary & Confiden,al
Implementation Example 2 Customer: Ini?a?ve: Solu?on: Descrip?on:
Fortune 1000 Data and Records Management Company
Highlights:
Deployed in USA and Canada, 650+ loca,ons
Telecom Expense Management (Detailed Site Inventory) PAGAssist WIRELINE
Cloud soPware & service solu,on to manage fixed line telecom expenses, inventory & provisioning.
Conducted site surveys at 100+ loca,ons VoIP roll out project enablement $5mn+ in telecom savings to date
Copyright 2014 © All rights reserved. Proprietary & Confiden,al
Implementation Example 3 Customer: Ini?a?ve:
Leading Global Payment Processing
Solu?on:
PAGAssist Mobile
Descrip?on:
Complete PAG plaXorm & service solu,on to manage inventory, invoices,
Mobile Lifecycle Management
Highlights:
op,miza,on, self service procurement, and service desk 1,000+ Orders per month
735+ Helpdesk contacts per month Exceeded SLAs Since Contract Start April 2012 Over $2.5mn in savings
Implementation Example 4 Customer:
Global Clinical Laboratory Services
Ini?a?ve:
BYOD Transi,on
Solu?on:
PAGAssist Mobile
Descrip?on:
PAG plaXorm & service solu,on to manage inventory, op,miza,on, self service
Highlights:
transi,on to BYOD, and service desk. 3,500 devices ac,vated on BYOD program
Extensive BYOD Self-‐help learning $1.8 million savings to the company Policy Acceptance and Compliance Repor,ng
