course - Centre for Continuing Education - uOttawa

Université d’Ottawa

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University of Ottawa

PROFESSIONAL DEVELOPMENT

2018–2019

COURSE CALENDAR CENTRE FOR CONTINUING EDUCATION continue.uOttawa.ca

Contents

CERTIFICATES OVERVIEW

PRINCE2® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 PRINCE2 Foundation and Practitioner Certification (or Re-certification) 12 PRINCE2 for PMP 12 PRINCE2 Foundation 12 PRINCE2 Practitioner (or Re-certification) 12

Service Excellence . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv Knowledge Management . . . . . . . . . . . . . . . . . . . . . . . iv Workplace Writing . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Advanced Project Management . . . . . . . . . . . . . . . . . . . v Business Process Improvement . . . . . . . . . . . . . . . . . . . . vi C

COLLABORATION Effective Interpersonal Communication . . . . . . . . . . . . . . . . . . . . . . . . 14 Developing Your Negotiation Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

ML

Advanced Negotiation Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

MANAGEMENT AND LEADERSHIP

Dealing with Difficult Behaviours . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Conscious Leadership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Equip Yourself to Tackle Difficult Behaviours—A Specialized Approach . . . 14

Influencing and Leadership Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Giving Constructive Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Leading Teams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Client Service Excellence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Motivating Yourself and Others . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Facilitation Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Coaching—Developing Skills for Powerful Conversations . . . . . . . . . . . . . 3

Building Your Chairperson Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

The Power of Positive Politics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Public-Private Partnerships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Management from a Woman’s Perspective . . . . . . . . . . . . . . . . . . . . . . .3 Effective Delegation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Supervising on a Day-to-Day Basis . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Fundamentals of Public Policy Development . . . . . . . . . . . . . . . . . . . . . .4

PD

PERSONAL DEVELOPMENT Fundamentals of Mindfulness Practice in the Workplace . . . . . . . . . . . . . 18

The Public Sector Business Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Achieving Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Accounting and Finance for Non-Financial Managers . . . . . . . . . . . . . . . . 4

Assertiveness Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Emotional and Social Intelligence . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

PM

Time and Energy Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

PROJECT MANAGEMENT PMI Portfolio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 The Accidental Project Manager 6 Comprehensive Project Management Basics 6 Effective Management of Project Stakeholders 6 Working in Project Teams 7 Producing Results Without Authority 7 Project Resource Management 7 Project Communication: Driving Integration and Boosting Results 7 Requirements Gathering 7 Advanced Project Management: Focus on Scheduling 7 Project Management and Organizational Change 8 Multiple Project Simulation (Matrix Environment) 8 Project Monitoring and Controlling 8 Risk Management 8 Results-based Management 9 Project Cost Management 9 Project Governance 9 Mastering Microsoft Project 9 The Project Manager in Procurement 10 PMP® Exam Prep 10 Business Process Improvement: An Introduction 10 Business Process Improvement for Personal Efficiency 11 Certified Associate in Project Management (CAPM)® Exam Prep 11 Business Process Improvement for Problem Solving 11 Business Process Improvement for Project Champions 11

Overcoming Stressful Situations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Winning Government Job Competitions . . . . . . . . . . . . . . . . . . . . . . . 19

T3

THINKING THINGS THROUGH Innovative Thinking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Analytical Thinking 22 Strategic Thinking 22 Advanced Strategic Thinking 22 Critical Thinking: Effective Exploration of Alternative Solutions 23 Applied Strategic Planning 23 Strategic Idea Selling 23 Decision making: A Systematic Approach 23 Creativity and Innovation 23 Knowledge Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Improving Public Sector Service Through Analytics 24 Turning Big Data Analytics into Intelligent Government 24 Translating Research into Policy and Practice—An Introduction 24 Translating Research into Policy and Practice—The Next Level 24 Knowledge Management: Monitoring and Evaluation Methods 24 Knowledge Synthesis: How to Use Research Evidence in Support of Policy and Practice 24

Centre for Continuing Education | 2018–2019 Professional Development course calendar

CW

OUR FACILITIES

COMMUNICATIONS AND WRITING Presentations and Speeches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Improving Your Presentation Skills 26 Influential PowerPoint Presentations 26 Oral Briefings 26 Speechwriting for Results 26 Strategic Communications and Social Media . . . . . . . . . . . . . . . . . . . . . 27 Strategic Communications Planning 27 Becoming an Invaluable Communications Advisor 27 Effective Employee Communications and Engagement 27 Communicating in Government 27 Trends in Social Media: Applied Governance in Real-Time 27 Implementing a Social Media Strategy and Measuring Results 27 Strategic and Business Writing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 The Basics of Business Writing 28 Advanced Business Writing 28 Briefing Notes That Work 28 How to Write Effective Reports 28 Writing Effective Executive Summaries 29 Team Writing—One Document, Many Authors 29 Communicating Technical Information 29 Writing for the Web 29 Writing for Promotional Communications 30 Minutes Made 30 Policies and Procedures for Compliance and Consistency

30

Grammar and Style . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Practical Grammar: Writing Sound Sentences 30 Writing Well I 30 Writing Well II 31 Writing in Plain Language 31 A+ Writing 31 The Right Word 31

Our training centre, located on the 12th floor of the Desmarais building, 55 Laurier Avenue East, provides great benefits: • a central location, just steps away from many government buildings, the Rideau Canal, the Rideau Centre and the ByWard Market • modern, bright and comfortable multimedia classrooms, conducive to learning • free Wi-Fi • a lounge for participants • extraordinary views of Parliament Hill, downtown Ottawa, the Gatineau Hills and the University of Ottawa campus • public transportation at the door, and underground parking facility While most training workshops are held at the Desmarais building, a few workshops take place at our 1 Nicholas location. Equally convenient, 1 Nicholas is steps away from the Rideau Centre and the ByWard Market. To see where our training centre is located take a look at the map on page 37. REAL-WORLD FOCUS Return to your workplace more confident and better equipped to fully contribute to your organization’s success. To maximize your learning experience, public workshops are limited to 16 participants.

French Writing for Anglophones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Essentials of French Grammar 32 Fundamentals of French Writing Skills 32 Polish Up Your French Listening and Speaking Skills 32 Editing and Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Editing Skills for the Workplace 32 Advanced Editing Skills 32 The Art of Outlining 33 Antidote in English: Getting the Most Out of It 33 Proofreading 33

Group Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 How to register? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Campus Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 How to Reach Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

KEEP AN EYE OUT FOR THESE ICONS

F/E



Offered in French and English Part of a Certificate

Register online continue.uOttawa.ca

Program certificates A path to developing your skills Do you crave a deeper understanding of a subject area than a single workshop offfers? Do you need to make sure your skill set is sharp and current and that how you work is in line with best practices? Do you want to develop skills you can apply daily to make you more efficient and confident in your work every day? Our certificate programs satisfy the need for thorough training in a specific area.

SERVICE EXCELLENCE

KNOWLEDGE MANAGEMENT

The challenge faced by all public services, whether in government, non-profit, or affiliated services, is that the expectations of Canadians are rising. The Certificate in Client Service Excellence is designed to promote a culture of client service excellence and to equip you with the tools needed to excel at designing and delivering client services. Five core courses plus one elective provide the knowledge and skills you need to enhance the level of client satisfaction.

With the sharp focus on real-world application that our training is known for, the Certificate in Knowledge Management delivers insight into the current state of the knowledge environment and teaches cutting-edge practices. Four core courses plus one elective establish the framework to develop strategies for harnessing and mobilizing knowledge. The Certificate in Knowledge Management is designed and delivered in conjunction with the Institute for Knowledge Mobilization.

Certificate requirements Five core courses: • Client Service Excellence (p. 16) • Managing Adversity: A Service Excellence Approach (Visit our website) • Effective Interpersonal Communication (p. 14) • Emotional and Social Intelligence (p. 18) • Analytical Thinking (p. 22) One elective course chosen from the following: • Developing your Negotiation Skills (p. 14) • Critical Thinking: Effective Exploration of Alternative Solutions (p. 23) • Leading Teams (p. 2) • Creativity and Innovation (p. 23) Find out more about this certificate online at continue.uOttawa.ca/CS

Certificate requirements Four core courses: • Translating Research into Policy and Practice—An Introduction (p. 24) • Translating Research into Policy and Practice—The Next Level (p. 24) • Results-based Management (p. 9) • Effective Management of Project Stakeholders (p. 6) One elective course chosen from the following: Analytical Thinking (p. 22 • Strategic Thinking (p. 22) • Communicating Technical Information (p. 30) • Influential PowerPoint Presentations (p. 26) • Knowledge Management: Monitoring and Evaluation Methods (p. 24) •

Find out more about this certificate online at continue.uOttawa.ca/KM Designed and delivered in conjunction with the Institute for Knowledge Mobilization.

Timeline for completion You have three years from the date of your first course to complete your certificate program. Provided you complete all courses within three years, you can pace your learning as you wish.

How much does a certificate program cost? You register and pay for each workshop individually. There is no additional charge for the certificate.


WORKPLACE WRITING

ADVANCED PROJECT MANAGEMENT

Writing skills are vital for those who want to thrive in the workplace. Employees who can produce effective documents that follow best practices for correctness and style without extensive support are at a premium. Five core courses plus one elective provide a solid foundation to help you plan and structure documents that work and write them with clarity and conciseness.

Our Advanced Project Management Certificate curriculum will provide you with essential tools, frameworks and models to integrate strategy and plans for a strong execution of any project. It includes case studies, simulations, practical application, engaging learning opportunities and a chance to network face-to-face with others in the field.

Certificate requirements Five core courses: • Practical Grammar: Writing Sound Sentences (p. 30) • Writing Well I (p. 30) • The Basics of Business Writing (p. 28) • Writing in Plain Language (p. 31) • Briefing Notes that Work (p. 28) One elective course chosen from the following: Writing for the Web (p. 29) • Communicating Technical Information (p. 29) • Writing Well II (p. 31) • A+ Writing (p. 31) • Advanced Business Writing (p. 28) • Writing for Promotional Communications (p. 30) •

Learn how to get started at continue.uOttawa.ca/WW

Why complete a certificate? The certificate assures employers and potential employers that you have met or exceeded the standard they are looking for in your field and are committed to continuous learning. It is issued by the Centre for Continuing Education, a highly respected and acclaimed training provider. The certificate program is a non-credited certification. It cannot be used towards a degree and is not equivalent to any other professional certification.

The certificate’s curriculum is consistent with the project management industry standard set by the Project Management Body of Knowledge (PMBOK® Guide) and provides practical how-to based on the PRINCE2 (PRojects IN Controlled Environments) methodology. Certificate requirements Five required courses: • Requirements Gathering (p. 7) • Advanced Project Management: Focus on Scheduling (p. 7) • Project Cost Management (p. 9) • Risk Management (p. 8) • Project Monitoring and Controlling (p. 8) Three elective courses chosen from the following: • Effective Management of Project Stakeholders (p. 6) • Producing Results without Authority (p. 7) • Multiple Project Simulation (Matrix Environment) (p. 8) • Project Management and Organizational Change (p. 8) • Results-based Management (p. 9) • Project Governance (p. 9) • Business Process Improvement: An Introduction (p. 10) • Business Process Improvement for Problem Solving (p. 11) • Project Resource Management (p. 7) Find out more about this certificate online at continue.uOttawa.ca/ProjectManagement The University of Ottawa’s Centre for Continuing Education is a Project Management Institute (PMI)® Global Registered Education Provider (REP) and has been approved by PMI to issue professional development units (PDUs)® for all of its project management workshops, lectures and conferences. The Centre is also a PRINCE2® training organization accredited by Peoplecert on behalf of Axelos. PRINCE2 is a registered trade mark of AXELOS Limited, used under permission of Axelos Limited. All rights reserved.

The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.


Program certificates (continued)

BUSINESS PROCESS IMPROVEMENT The Centre for Continuing Education offers a unique professional development program that weaves Lean, Six Sigma, Constraint Theory and Deliverology into a Business Process Improvement Certificate combining knowledge with innovative ways of thinking and doing business, so that you can apply both to real-world situations and achieve results. Focusing on clients’ needs, this approach uses data-driven tools, team-based decision-making and rigorous methodology to solve problems related to quality, time, cost, waste and value, ensuring both efficiency and effectiveness. You will learn how to streamline processes, improve business performance and supercharge your career. Certificate requirements Core Courses: • Business Process Improvement: An Introduction (p. 10) • Business Process Improvement for Personal Efficiency (p. 11) • Business Process Improvement for Problem Solving (p. 11) • Business Process Improvement for Project Champions (p. 11) One elective course chosen from the following: Creativity and Innovation (p. 23) • Critical Thinking: Effective Exploration of Alternative Solutions (p. 23) • Decision making: A Systematic Approach (p. 23) • Effective Management of Project Stakeholders (p. 6) • Knowledge Management: Monitoring and Evaluation Methods (p. 24) • Leading Teams (p. 2) • Motivating Yourself and Others (p. 2) • Producing Results Without Authority (p. 7) •

The certificate’s core courses are recognized by the Project Management Institute (PMI). They count towards the PDUs (Professional Development Units) / contact hours required to attain or maintain Project Management Professional (PMP) or another PMI designation. The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.


ML MANAGEMENT AND LEADERSHIP


1

ML


Management and Leadership

F/E

Leading Teams $885 High-performance teams are an extremely important element in today’s working world. However, it is a challenge to lead teams effectively, and to get the most out of all team members. This highly interactive workshop will help participants develop the critical skills required to lead their team to a high level of performance and cohesion.

F/E

Conscious Leadership $1,375 Becoming more conscious and effective is not a result of only learning new skills and competencies, but also depends on our capacity to make fundamental shifts in how we think. The flagship 2-day course Conscious Leadership is designed to reach this core objective: to provoke a profound shift in how leaders think and act to empower them to become more conscious, more collaborative and highly effective. 2018 2019

November 7, 8 March 11, 12

½½Part of the Certificate in Client Service Excellence ½½Part of the Certificate in Business Process Improvement 2018

May 30, 31 September 27, 28 November 19, 20 2019 March 4, 5 May 29, 30 July 10, 11

9:00 to 16:00

9:00 to 16:00 8:00 to 15:00

9:00 to 16:00 9:00 to 16:00

F/E

Motivating Yourself and Others $480

F/E

Influencing and Leadership Skills $885 To be a strong leader who can influence outcomes and garner respect, you need to distinguish yourself as an excellent and credible communicator in all areas: one-on-one, in small groups, in front of audiences, in meetings, and even in formal social situations. Fortunately, the ability to communicate well—to be convincing and persuasive, where and when it counts—can be acquired. This two-day workshop equips participants with the knowledge, skills, and practice to communicate with credibility, confidence, and ease in a variety of workplace situations. 2018

May 7, 8 July 16, 17 September 17, 18 October 15, 16 December 12, 13 2019 January 28, 29 February 6, 7 March 14, 15 May 23, 24 July 22, 23

2

9:00 to 16:00 8:00 to 15:00 9:00 to 16:00

When we want to boost our motivation, we usually ramp up the intensity of our efforts and try harder. But unless effort is channeled in a direction that benefits the organization and sustained long enough, high intensity is no guarantee of favourable job-related performance outcomes. Quality of effort and persistence, therefore, are as important as intensity. This one-day workshop will reveal your individual motivational profile and provide you with solutions to address the most difficult motivational challenges. You will also acquire the know-how to develop the profile of your team and become a motivational manager. ½½Part of the Certificate in Business Process Improvement 2018 June 13 November 8 2019 May 16

9:00 to 16:00

8:00 to 15:00


8:00 to 15:00 9:00 to 16:00 9:00 to 16:00


F/E

F/E

Coaching—Developing Skills for Powerful Conversations $885 Coaching can help you create positive change and achieve extraordinary results. This workshop will help leaders learn and practice coaching skills that foster engagement and support their employees so that they perform optimally. Some of the benefits of coaching include improved productivity, enhanced decision-making skills, increased interpersonal effectiveness, and the ability to set and achieve objectives. 2018 2019

ML

May 17, 18 November 15, 16 February 20, 21

9:00 to 16:00 9:00 to 16:00

Effective Delegation

6 PDUs / contact hours

$480

Delegation underpins a style of management that allows the members of your team to use and develop their skills and knowledge to their full potential. Without delegation, you lose their full value. Good delegation is primarily about entrusting your authority to others. This means that they can act and initiate independently, and that they assume responsibility with you for certain tasks. However, if something goes wrong, you remain responsible since you are the manager. The trick is to delegate in such a way that things get done but do not get off track. Success in delegation is measured not by how you go about delegating, to whom you delegate, or how often you delegate, but by the results you achieve through delegation. 2018 2019

May 30 November 21 March 6

9:00 to 16:00 9:00 to 16:00

The Power of Positive Politics $885 Politics impacts you, your team and your projects. As you progress in your career, political know-how will become more and more important. to keep you on track with your career goals. Over the two-day workshop, participants will explore the difference between positive and negative politics, develop an understanding of the powerful role politics plays in achieving corporate success, and examine the ethical concerns raised by engaging in organizational politics. To link theory with reality, a case study will be used to operationalize organizational politics. 2019 January 30, 31

9:00 to 16:00

Management from a Woman’s Perspective $885 More and more women are moving into positions of responsibility in public administration and business. Are women demonstrating new kinds of competence and bringing new leadership and decision-making practices to the workplace? Is there a distinctively female management style? This interactive two-day workshop, for women managers or women aspiring to be managers, explores women’s specific management abilities and skills including good governance and manager self-knowledge. Through personal accounts of women managers, we will examine issues and obstacles and discuss the well-known notion of the glass ceiling. 2018

December 3, 4

F/E

Supervising on a Day-to-Day Basis


$885

Good supervisors contribute directly to a positive working environment, drawing out the best performance from employees while making them feel valued. But supervising is challenging, especially as supervisors must keep up with their own work in addition to supervising others. Furthermore, the path to achieve high productivity is not always obvious, especially for those new to the task of supervising. This intensive two-day workshop will explore the competencies that are essential to the efficient management and supervision of staff on a daily basis and will provide proven techniques and tools that produce results. 2018 June 4, 5 September 19, 20 November 14, 15 2019 February 28, March 1 May 28, 29 July 31, August 1

8:00 to 15:00 9:00 to 16:00 9:00 to 16:00 8:00 to 15:00

9:00 to 16:00


3

ML


Fundamentals of Public Policy Development $885 A department or agency’s ability to implement solutions to public policy problems is, in part, a function of its internal policy analysis and development capacity. Participants in this two-day workshop will review and practice key elements of the policy development cycle in the context of the Government of Canada. The workshop will examine how to identify current and emerging issues, identify potential policy solutions, formulate recommendations and advice for consideration by senior management, implement the approved solution, and then monitor and evaluate its effectiveness. 2018 July 9, 10 October 17, 18 December 3, 4 2019 January 30, 31 March 18, 19 June 3, 4

8:00 to 15:00 9:00 to 16:00

Accounting and Finance for Non-Financial Managers $885 Public and private sector managers who don’t have a basic understanding of accounting and finance are taking a big risk. It’s simply not good enough to hope some expert will keep you out of trouble. While the jargon may be intimidating, there is no reason why those with limited background and training can’t understand and work in the numbers world. This workshop will improve your effectiveness by covering what every manager needs to know about accounting and finance. We go beyond terminology and prepare participants for decision-making wherever numbers are involved. 2018 2019

October 31 March 28

9:00 to 16:00 9:00 to 16:00

9:00 to 16:00 8:00 to 15:00

The Public Sector Business Case $495 What does a solid public sector business case look like? During this full-day workshop, you will learn about the modern fundamentals of preparing a public sector business case. We will explore the challenges of measuring benefits, including the public good, examine best practices from other jurisdictions and develop ideas and approaches based on participants’ and other examples. You will assess strong and weak business cases, and, through a live case study, develop an outline and key elements of an actual business case submission. 2018 2019

May 16 November 7 February 8

9:00 to 16:00 9:00 to 16:00

Our team is made up of energetic, experienced instructors who are experts in their field and know how to meet the specific needs of adult learners. Detailed course descriptions are posted online at continue.uOttawa.ca/professional 4


PM PROJECT MANAGEMENT


5

PM

PROJECT MANAGEMENT

Project Management

F/E

Comprehensive Project Management Basics

The strength of our project management program is its practical, real-world—today’s world—approach. Our portfolio of project management courses shows breadth, depth, and responsiveness to current needs. Participants take away practical tools they can apply immediately to their daily jobs and become better project managers.

PMI PORTFOLIO The University of Ottawa’s Centre for Continuing Education is a Project Management Institute (PMI)® Global Registered Education Provider (REP) and has been approved by PMI to issue professional development units (PDUs)® for all of its project management workshops, lectures and conferences. The Centre is also a PRINCE2® training organization accredited by Peoplecert on behalf of Axelos. PRINCE2 is a registered trade mark of AXELOS Limited, used under permission of Axelos Limited. All rights reserved.

The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.


$1,355

Most activities in business today have to be approached as a project. In this three-day course you will learn how a project is planned, managed and closed using the tools and techniques aligned with the best practices outlined in the Project Management Institute’s (PMI)® Project Management Body of knowledge (PMBOK® Guide). The focus of the course is on creating a plan that will allow a project manager or team member to know how the project is progressing and make the right decisions when it is off track. 2018 April 23, 24, 25 May 23, 24, 25 June 18, 19, 20 July 18, 19, 20 August 20, 21, 22 September 24, 25, 26 October 24, 25, 26 November 19, 20, 21 December 17, 18, 19 2019 January 9, 10, 11 February 4, 5, 6 March 4, 5, 6 April 1, 2, 3 April 30, May 1, 2 May 27, 28, 29 June 19, 20, 21 July 29, 30, 31 August 27, 28, 29

8:30 to 16:00 8:00 to 15:30

8:30 to 16:00

8:30 to 16:00

8:00 to 15:30

F/E

Effective Management of Project Stakeholders

F/E


The Accidental Project Manager 6 PDUs / contact hours

$520

You are not officially a project manager. Yet in doing your job you find yourself managing people’s expectations, working on teams, worrying about deadlines, and perhaps trying to manage the costs. If this is you, you are an accidental project manager. Without appropriate guidance, accidental project managers can jeopardize the project, their relationship with their coworkers, and their own wellbeing. This one-day course will help you succeed without being an expert in project management. It will give you the need-to-know and tools for project management success and help you become a confident, if accidental, project manager. 2018 October 17 2019 April 29

9:00 to 16:00 9:00 to 16:00

½½This course is part of the Advanced Project Management Certificate ½½This course is part of the Certificate in Business Process Improvement ½½This course is part of the Certificate in Knowledge Management 2018

May 9 July 11 October 10 November 30 2019 January 11 April 23 June 19

6

$520

A great deal is said about the need to manage the people associated with a project (stakeholders), but little is ever provided by way of guidelines on how to do it. This one-day course is full of helpful tools and techniques that guide you from the beginning of the project, when you identify the stakeholders, to a successful end. You will learn how to get the right people involved at the right time, set priorities for requirements, communicate clearly and openly, and prevent enthusiasm for the project from ebbing. The techniques you will learn will increase project buy-in and enhance project success.


9:00 to 16:00 8:00 to 15:00 9:00 to 16:00 9:00 to 16:00 8:00 to 15:00

PROJECT MANAGEMENT

Working in Project Teams


$520

Being selected as a project team member presents challenges. Fulfilling your role means successfully performing the tasks you have been allocated while keeping the project manager informed of progress, risks and problems. Often you must work on the project on your own initiative while still managing your own day-to-day work. This one-day course is designed to help you develop the skills you need to contribute effectively on a project team. We will review the principles of project management, practise using standard tools, and learn how to assess risks, resolve issues, track progress, and manage changes to project baselines. 2018 December 12 2019 June 12

9:00 to 16:00 8:00 to 15:00

Project Communication: Driving Integration and Boosting Results


PM

$935

Effective communication can increase executive support, build a sense of purpose and ensure project team focus. This course will feature a two-pronged approach to building effective communication. First, we will explore and determine the timing and content of communication required by stakeholders to stay informed and make decisions. Second, we will determine our communication style and practise dealing with challenging communication typical of a project environment, while acquiring the tools and templates to streamline project communication exchanges. 2018

November 22, 23

9:00 to 16:00

F/E F/E

Producing Results Without Authority


Requirements Gathering

$935

Project members, and particularly project managers, must often influence, persuade, and inspire others if a project is to succeed. In this two-day course, you will learn to identify and develop the core competencies necessary to produce results through others, even when you are not the person with authority over them. You will take stock of your preferred strategies and add others to your toolbox. You will also identify gaps in your network and learn to build strong and productive relationships with an emphasis on organizational objectives and being someone others will follow. ½½This course is part of the Advanced Project Management Certificate ½½This course is part of the Certificate in Business Process Improvement 2018

May 7, 8 July 16, 17 September 13, 14 December 3, 4 2019 May 1, 2 July 16, 17


$935

Many projects get under way with a sparse, high-level list of requirements. And then—somewhere halfway through the project—someone realizes there is something we didn’t know but should have. Suddenly the project is derailed. Tasks are added to the project, and the schedule slips behind. Gathering requirements as an up-front activity can go only so far. This two-day course provides strategies for effective scope management. ½½This course is part of the Advanced Project Management Certificate 2018 April 26, 27 October 1, 2 2019 April 11, 12 July 10, 11

9:00 to 16:00 9:00 to 16:00 8:00 to 15:00

9:00 to 16:00 8:00 to 15:00 9:00 to 16:00 9:00 to 16:00 8:00 to 15:00

F/E

Advanced Project Management: Focus on Scheduling


$935

prerequisite: Comprehensive Project Management Basics or equivalent

Project Resource Management


$520


In this course, you will learn about the secret to project success: the human side. We will cover both the process (project HR plan) and create an environment where people are productive. Our focus will be on transforming a group into a high-performing team, and the tools and techniques needed to do so. We will identify project team warning signs that need attention, and then diagnose how to address these situations and resolve matters that have a negative impact on performance. ½½Part of the Advanced Project Management Certificate 2019

February 1

9:00 to 16:00

This intensive two-day course provides practical, hands-on experience in all aspects of managing a project schedule, from planning and developing timelines to analyzing, communicating, and correcting them. Interactive exercises, including team projects, discussions, and case studies, foster the transfer of learning to real projects back at work. To achieve the full benefit of this course, participants should have completed the three-day Comprehensive Project Management Basics course or have a thorough background in the fundamentals of project management. ½½This course is part of the Advanced Project Management Certificate 2018 April 30, May 1 July 10, 11 October 3, 4 2019 April 15, 16 June 17, 18

9:00 to 16:00 8:00 to 15:00 9:00 to 16:00 9:00 to 16:00 8:00 to 15:00


7

PM

PROJECT MANAGEMENT

F/E

F/E

Project Management and Organizational Change


$935

Projects bring about change and the bigger the change, the greater the likelihood of project failure. For the best chance of success, managers must efficiently predict and manage the many types of reactions that may arise when new projects are implemented, whether these reactions come from individuals whose cooperation is essential to implementing the project or from those affected by the changes the project may bring about. This course will guide participants in how to manage change, from the initial notification of a change to the successful completion of the project, when the change becomes the new and fully implemented reality. ½½This course is part of the Advanced Project Management Certificate 2018 June 11, 12 December 12, 13 2019 March 28, 29 August 19, 20

Project Monitoring and Controlling


Monitoring and controlling a project is the proactive way to find issues ahead of time in order to take corrective action. In this course we will cover the how-to of collecting measures of project performance, analyzing them to forecast the need for corrective action, disseminating performance information, and managing the change across one or multiple projects. Using realistic project scenarios, you will apply the monitoring techniques and learn to make informed and fact-based decisions derived from project controls. ½½This course is part of the Advanced Project Management Certificate 2018 September 6, 7 2019 January 17, 18 May 6, 7

8:00 to 15:00 9:00 to 16:00 9:00 to 16:00 8:00 to 15:00

$935


9:00 to 16:00 9:00 to 16:00

F/E

Risk Management

F/E

Multiple Project Simulation (Matrix Environment)


12 PDUs / contact hours $935

Learn to handle the complexities of multiple projects, different managers (project and functional) and manifold clients in a results-driven environment. The more projects you’re involved in, the more nimble and focused you need to be in order to achieve results. This is especially true when the resources are both limited and shared, timelines are tight and requirements uncertain. ½½This course is part of the Advanced Project Management Certificate 2018 April 4, 5 2019 March 14, 15 June 3, 4

8

9:00 to 16:00 9:00 to 16:00 8:00 to 15:00

$935


Every project would be on time and within budget if nothing ever went wrong. During this two-day course, you will learn how to anticipate what can go wrong, assess the impact on a project, define backup plans, and keep the project under control if and when risks materialize. The processes you will learn to identify risks, determine which risks to manage, develop a risk response plan and track and close risks are based upon the Project Management Institute (PMI)® standard Project Management Body of Knowledge (PMBOK® Guide). This course includes hands-on exercises and group work using case studies. ½½This course is part of the Advanced Project Management Certificate 2018 November 1, 2 2019 January 14, 15 March 18, 19 July 16, 17


9:00 to 16:00 9:00 to 16:00 8:00 to 15:00

PROJECT MANAGEMENT

Project Governance

F/E


Results-based Management


$935

We hear much about the importance of strategy, but ultimately it’s results that matter. This two-day course links strategy—at the corporate, departmental, sectional, program, or project level—to the performance measurements that are essential in determining whether our strategy objectives are being met and in correcting or refining our aim if they aren’t. At every stage, we will keep in mind the complexities of the challenge: managing competing priorities, handling decision making, and determining efficiency and economy. You’ll acquire an array of tools to increase your organization’s efficiency and effectiveness in realizing the desired results of its strategies. ½½This course is part of the Advanced Project Management Certificate ½½This course is part of the Certificate in Knowledge Management 2018

May 9, 10 July 5, 6 October 11, 12 December 4, 5 2019 February 13, 14 June 5, 6 August 21, 22

PM

$520

Project governance focuses on making sure the project management systems are effectively supporting the organization’s mandate and strategies. The right projects are initiated at the right time, while the risks to a project and to the organization are actively minimized. This one-day course provides you with an understanding of the framework for project oversight, the means to determine what parts of the existing governance structure requires strengthening, and, in many cases, the tools to do so. As a project executive, you will be equipped to perform the role of oversight and ensure that the project produces the intended results. ½½This course is part of the Advanced Project Management Certificate 2018 April 18 2019 January 7

9:00 to 16:00 9:00 to 16:00

9:00 to 16:00 8:00 to 15:00 9:00 to 16:00

Mastering Microsoft Project

9:00 to 16:00 8:00 to 15:00


F/E

Project Cost Management


$935


The dollar, particularly in the area of keeping score, impacts all project activities, not just the financial ones. Poor estimates, unrealistic budgets, return on investment that falls short of expectations, poor change control and generally poor financial management are common problems. This two-day course provides you with a clear four-step process for managing costs: plan cost management, estimate costs, determine budget, and control costs. You will learn which tools to apply and practical techniques for each step. The skills you will develop will enable you to resolve some problems before they occur and to respond quickly to the rest.

$935

Supercharge your project management by mastering project management software. Project management software is de rigueur as a tool in modern project management, and proficiency with it is a reflection of your professionalism as well as a powerful tool for increasing project success. This two-day course will bring attendees with little to no experience with project management software to a level of comfortable proficiency. As the most prevalent project management software in North America, Microsoft Project will be the software of focus for this course. The course is fully hands-on, with all learning exercises performed on computers provided by the University. Familiarity with Windows and basic knowledge of project management is an asset. 2018 August 9, 10 2019 February 27, 28

8:00 to 16:00 9:00 to 16:00

½½This course is part of the Advanced Project Management Certificate 2018 August 23, 24 October 22, 23 2019 February 7, 8 June 24, 25

8:00 to 15:00 9:00 to 16:00 9:00 to 16:00 8:00 to 15:00


9

PM

PROJECT MANAGEMENT

The Project Manager in Procurement


$935

If you need to navigate the maze of rules and regulations associated with procurement for projects or want to learn more about the process, this course is for you! This two-day course provides an overview of the legal, policy and financial frameworks applicable to the contracting process. We will focus largely on government procurement, but the concepts can easily be applied to the private sector as we focus on procurement best practices. The course emphasizes the role of the project manager and the major considerations when undertaking the four phases of procurement. 2019

February 11, 12

9:00 to 16:00

F/E

Business Process Improvement: An Introduction


$520

Various organizations and governments have applied Lean, Six Sigma, Theory of Constraints or Deliverology, improving quality, enhancing responsiveness to the public and cutting costs—without compromising quality. Companies such as Apple, Amazon, BBC, 3M and Geico have made business process improvement part of their culture, making them more productive, profitable and successful. Their clients say this is reflected in their service. This course will help you better understand service and provide exceptional results to your internal and external clients, whatever your place in the organization. This course is a prerequisite for attending the other Business Process Improvement courses that are part of the certificate. ½½This course is part of the Advanced Project Management Certificate ½½This course is part of the Certificate in Business Process Improvement

PMP® Exam Prep


$1,875

Are you ready for a career boost or perhaps a change? The globally recognized Project Management Professional (PMP)® certification demonstrates that you have the experience, education and competency to lead and direct projects. Participants will learn valuable strategies and obtain tips for taking their exam and have the opportunity to put them into practice during this course. The course includes a wide variety of learning tools and study aids. As part of the course you will have access to a subscription for online exam questions and detailed solutions. 2018 June 4–8 August 20–24 November 5–9 2019 February 11–15 June 10–14

2018

May 7 July 20 September 7 October 1 November 5 December 7 2019 January 29 March 8 May 9

9:00 to 16:00 8:00 to 15:00 9:00 to 16:00

9:00 to 16:00

8:00 to 15:30 8:30 to 16:00 8:30 to 16:00 8:00 to 15:30

The 10th edition of the PMI Earning Power: Project Management Salary Survey reports a 23% higher median salary for PMP certified professionals than those without the certification.

10


PROJECT MANAGEMENT

Business Process Improvement for Personal Efficiency


$520

Business Process Improvement for Problem Solving


$520

prerequisite: Business Process Improvement: An Introduction


This one-day course is built around the Lean tools that were applied to organizational processes in the introductory course. Here, we will apply them to personal use and deal with the obstacles that diminish productivity. We will explore the 5S process and other variations of the Lean model to eliminate inefficiencies and enhance our ability to produce more with the same (or less) effort, reducing stress as we regain control over our workload.

To deliver project and program results, we face a daily obstacle course of challenges. The ability to pinpoint elements of work that need refining is a key Lean skill. In this course, we will learn to define a problem, identify its root cause(s), validate a response plan, integrate appropriate reporting and authorizations, and check that the correction or refinement has worked. We will base our problem solving on tools designed to guide and support robust business process problem solving and decision making, from problem identification to solution implementation, tweaks and process standardization until the next time the benchmark needs to be revisited.

½½This course is part of the Certificate in Business Process Improvement 2018 2019

September 26 December 10 March 15

9:00 to 16:00

½½This course is part of the Advanced Project Management Certificate ½½This course is part of the Certificate in Business Process Improvement

9:00 to 16:00

2018 June 8 October 22 2019 January 18 May 31

Certified Associate in Project Management (CAPM)® Exam Prep


8:00 to 15:30 8:30 to 16:00 8:30 to 16:00 8:00 to 15:30

8:00 to 15:00 9:00 to 16:00 9:00 to 16:00

$1,875

Are you ready for a career boost or perhaps a change? The globally recognized Certified Associate in Project Management (CAPM)® certification demonstrates that you have a solid understanding of the fundamental knowledge, terminology and processes of effective project management. Participants will learn valuable strategies and obtain tips for taking their exam and have the opportunity to put them into practice during this course. The course includes a wide variety of learning tools and study aids. As part of the course you will have access to a subscription for online exam questions and detailed answers. 2018 June 4–8 August 20–24 November 5–9 2019 February 11–15 June 10–14

PM

Business Process Improvement for Project Champions


$520


This one-day course will guide you through planning, executing, monitoring, adjusting and closing a successful Lean project. We will address questions such as how to secure management support and engage others essential to project success. You will gain hands-on experience with tools for scoping a project and managing team engagement. These tools include a team protocol, communications plan and step-by-step project champion roadmap. ½½This course is part of the Certificate in Business Process Improvement 2018 2019

November 22 February 4 June 20

9:00 to 16:00 9:00 to 16:00 8:00 to 15:00

Most survey respondents (70%) also report that their total compensation (including salary, bonuses, and other forms of compensation) increased over the 12 months prior to completing the salary survey. About one quarter (26%) reported increases of at least 5% over that period. Register online continue.uOttawa.ca

11

PM

PROJECT MANAGEMENT

PRINCE2®

F/E

PRINCE2 for PMP


What is PRINCE2? The PRINCE2 methodology is a structured project management method that guides individuals and organizations through the essentials for running a successful project, regardless of type or scale. It provides a “how-to” guide to manage effective projects. PRINCE2 also enables organizations to clearly define project roles and responsibilities and integrate these with job roles, personal reviews, objectives and planning and management systems such as the balanced scorecard.

$2,795

Are you already PMP certified? We recognize the prior learning and achievements of individuals who hold a PMP® certification, allowing them to progress directly to PRINCE2 Practitioner level without needing to take the PRINCE2 Foundation certification exam. 2018

May 28, 29, 30, 31, June 1 July 23, 24, 25, 26, 27 September 17, 18, 19, 20, 21 November 26, 27, 28, 29, 30 2019 February 25, 26, 27, 28, March 1 May 13, 14, 15, 16, 17

8:30 to 16:30 8:00 to 16:00 8:30 to 16:30 8:30 to 16:30

F/E

PRINCE2 Foundation

PRINCE2 is compatible with and improves the results produced for all other project management certifications, including PMP®. To know more about the PRINCE2 certification and exam requirements, please visit our website at continue.uOttawa.ca/PRINCE2. PRINCE2 Certification The PRINCE2 certification provides varying levels, of which the two most popular are Foundation and Practitioner. These certifications are aimed at project managers and all those who are involved in planning and delivering projects.


$1,795

This course prepares participants for the PRINCE2 Foundation exam. It will cover the themes, processes and principles at the Foundation level. As part of this course, you will write the PRINCE2 Foundation exam (set by AXELOS and provided by PeopleCert). Upon successfully completing the exams (grade of 50% or higher), you will obtain the PRINCE2 Foundation certificate. 2018

May 28, 29, 30 July 23, 24, 25 September 17, 18, 19 November 26, 27, 28 2019 February 25, 26, 27 May 13, 14, 15

8:30 to 16:30 8:00 to 16:00 8:30 to 16:30 8:30 to 16:30

F/E

PRINCE2 Foundation and Practitioner Certification (or Re-certification)


$2,995

This course prepares participants for the PRINCE2 Foundation and Practitioner exams. Part 1 (3-day) will cover the themes, processes and principles at the Foundation level. Part 2 (2-day) will ensure that you have detailed knowledge of the PRINCE2 methodology and the skills to use it in project management situations. You will develop the skills to analyze project context and roadblocks and make decisions using the method. As part of this course, you will write the PRINCE2 Foundation and Practitioner exams (set by AXELOS and provided by PeopleCert). Upon successfully completing the exams (grade of 50% or higher), you will obtain the PRINCE2 Foundation and Practitioner certificates. 2018

May 28, 29, 30, 31, June 1 July 23, 24, 25, 26, 27 September 17, 18, 19, 20, 21 November 26, 27, 28, 29, 30 2019 February 25, 26, 27, 28, March 1 May 13, 14, 15, 16, 17

12

8:30 to 16:30 8:00 to 16:00 8:30 to 16:30 8:30 to 16:30

F/E

PRINCE2 Practitioner (or Re-certification)

14 PDUs / contact hours $1,495 The PRINCE2 Practitioner course is for those who have passed the Foundation exam and want to develop the knowledge and ability to effectively apply what they learned. As part of this course, you will write the PRINCE2 Practitioner exam (set by AXELOS and provided by PeopleCert). Upon successfully completing the exams (grade of 50% or higher), you will obtain the PRINCE2 Practitioner certificate. 2018

May 31, June 1 July 26, 27 September 20, 21 November 29, 30 2019 February 28, March 1 May 16, 17


8:30 to 16:30 8:00 to 16:00 8:30 to 16:30 8:30 to 16:30

C COLLABORATION


13

C

COLLABORATION

Collaboration

F/E

Advanced Negotiation Skills $885

F/E

Effective Interpersonal Communication $840 Interpersonal communication is one of the basic competencies needed to succeed in today’s demanding workplace. It is vital to build sound relationships with supervisors, colleagues, teammates, and other stakeholders. But do you know what your own natural communication style is and how it affects your relationships? You will come away with skills and strategies that can lead to mastery of the essential dynamics of interaction between two or more people, enhancing your professional image in the process. ½½Part of the Certificate in Client Service Excellence 2018

May 3, 4 October 11, 12 November 29, 30 2019 January 28, 29 March 21, 22 May 21, 22

This two-day workshop builds on the concepts and strategies learned in the Developing Your Negotiation Skills workshop by introducing and explaining complex situations and challenges negotiators face. The workshop will present effective strategies, tools and best practices for dealing with difficult negotiations. At the end of this workshop, you will have a better grasp of what factors can shape a negotiation process and how to handle them effectively and efficiently. 2018 June 25, 26 October 30, 31 2019 February 26, 27

8:00 to 15:00 9:00 to 16:00 9:00 to 16:00

F/E

9:00 to 16:00

Dealing with Difficult Behaviours $480

9:00 to 16:00

This one-day course provides basic techniques to deal with difficult behaviours that can be resolved through standard methods of conflict resolution. It does not address more complex difficult behaviours linked to personality disorders or mental health problems that require more advanced techniques, which are covered in the two-day advanced course Equip Yourself to Deal with Difficult Behaviours—A Specialized Approach. 2018

2019

May 11 October 11 December 7 March 5

9:00 to 16:00

9:00 to 16:00

F/E

Developing Your Negotiation Skills $885 Negotiation is essential to a productive work environment. It provides the mechanism for reaching agreements between people, organizations and countries. Negotiation also helps prevent conflict and improves the quality of workplace relationships. This two-day workshop offers strategies that focus on exploring your personal characteristics, discovering individual perspectives and interests, and applying techniques that engage cooper ation and joint problem solving. You will develop the skills required to encourage respectful relationships with colleagues and adversaries alike and transform conflicts into mutually beneficial agreements. ½½Part of the Certificate in Client Service Excellence 2018

May 24, 25 July 23, 24 October 3, 4 November 13, 14 December 10, 11 2019 January 23, 24 February 13, 14 March 11, 12 June 10, 11

14

9:00 to 16:00 8:00 to 15:00 9:00 to 16:00

F/E

Equip Yourself to Tackle Difficult Behaviours— A Specialized Approach $890 This advanced workshop will help you acquire the knowledge, skills and confidence you need to take action. Some of the techniques you will learn come from the fields of conscious communication (NLP) and Japanese psychology. The workshop will allow you to explore a whole spectrum of different types of difficult and complex behaviours— abrasive, highly conflictual, unreasonable—and strategies to address them skillfully and confidently. 2019 January 31, February 1

9:00 to 16:00

8:00 to 15:00


9:00 to 16:00

CUSTOMIZED TRAINING SOLUTIONS THAT WILL DELIVER THE RESULTS YOUR ORGANIZATION WANTS.

GROUP TRAINING Based on real-world experience and delivering practical skills that can be applied every day, customized training can help organizations move one step closer to their strategic objectives. Our tailored training solution efficiently delivers the knowledge and skills necessary for your employees to excel in your organization and to satisfy their hunger for continuous improvement.

Our workshops, delivered exclusively to your employees, offer different levels of training customization to meet your organization’s specific requirements: •

Workshops from our standard offerings delivered as is

•

Workshops from our standard offerings modified to meet your specific needs

•

New workshops developed specifically for your organization

•

Workshops can be held at the location of your choice or at our training centre located in Ottawa.

Our team of experienced advisers can help you to: •

assess your training needs, set your objectives, and identify the specific skills you need to develop

•

create the program that will maximize the results you want to achieve

•

organize the training logistics

•

assess the participants’ progress

If you have only a small number of employees who need training, they can register in any of the on-campus workshops offered at the Centre for Continuing Education.

To know more, visit our website: continue.uOttawa.ca/grouptraining

C

COLLABORATION

Building Your Chairperson Skills $480

F/E

Giving Constructive Feedback $480 How do I ensure that the ideas, comments and suggestions I offer are not viewed as “unwelcome information” by those who receive them? The potential for negative impact on our relationships with colleagues and coworkers is one of the major reasons we choose not to deliver constructive feedback. This one-day workshop builds an understanding of the barriers that impede our willingness to deliver feedback and the “filters” that must be anticipated and managed to ensure the effect our feedback creates is consistent with our intent. You will practice techniques to enhance your ability to be understood while minimizing the potential for damaging your work relationships. 2018 2019

May 1 November 27 March 14

In this age of multi-tasking, many people are expected to chair meetings; however, they often do so without confidence in or knowledge about what they’re really supposed to do as the chair. In this one-day workshop, through discussions, tasks, self-assessments, checklists and practice, participants will learn how to increase their effectiveness as a skilled chairperson. 2018 2019

9:00 to 16:00

F/E

Client services are actions designed to enhance the level of client satisfaction—that is, the feeling that a product or service has met their expectations. This one-day workshop is designed to refresh the fundamentals of client service in the public sector. You will learn to make client service and connectivity work together to result in excellence. You will learn to pinpoint areas for improvement and implement and manage improvements. You will also learn cutting-edge strategies for monitoring and evaluating client services, resulting in a robust cycle of continual improvement.

Public-private partnerships (PPP) are essential to closing the global infrastructure gap, projected to require up to $50 trillion by 2030. In this one-day course, participants benefit from short lectures and guided discussions to master the foundations of Canadian PPPs before turning to international case studies, recognizing best practices and common pitfalls in order to learn from the successes—and failures—of countries in different stages of development. 2018 2019

8:00 to 15:00 9:00 to 16:00 9:00 to 16:00

F/E

Facilitation Skills $885 Facilitation is the process of enabling a group to establish boundaries within which individuals can maximize their freedom to participate and contribute. A facilitator can greatly enhance productivity and performance by helping the group members better manage their decision-making process and resolve issues effectively and quickly. This two-day workshop reviews key facilitation concepts and allows participants to practice associated tools, techniques and strategies to resolve issues effectively, manage conflict constructively, reach sustainable agreements, capitalize on differences, and help a group achieve harmony as well as solutions.

16

9:00 to 16:00

Public-Private Partnerships $480

½½Part of the Certificate in Client Service Excellence

2018 July 9, 10 October 1, 2 2019 March 6, 7 July 17, 18

9:00 to 16:00

9:00 to 16:00

Client Service Excellence $480

2018 June 4 October 26 2019 February 5

May 28 December 5 March 27

8:00 to 15:00 9:00 to 16:00 9:00 to 16:00 8:00 to 15:00


May 17 October 5 March 25

9:00 to 16:00 9:00 to 16:00

PD PERSONAL DEVELOPMENT


17

PD

PERSONAL DEVELOPMENT

Personal Development

F/E

Assertiveness Skills $480 This hands-on workshop, carried out in a risk-free environment, provides tools and techniques to help differentiate assertive behaviour from aggressive and passive behaviours, and transform the latter into assertiveness. Participants will learn the difference between self-confidence and self-esteem, two concepts at the core of assertiveness. 2018

F/E

Fundamentals of Mindfulness Practice in the Workplace $740 This one-day workshop plus a half-day practicum is an adaptation of ancient Zen wisdom and practices to modern western work life. We will learn practical skills and meditation techniques for dealing with common work place stressors and for recognizing and nourishing joy and happiness. We will look into the art of stopping and being present for ourselves and others, and for the task at hand, focusing on doing only one thing at a time. We will explore simple techniques that help release tension when it arises and influence the dynamic of our interactions with our coworkers, leading to a sense of enjoyment and connection. 2018 April 27 May 18

9:00 to 16:00 9:00 to 12:00

September 28 October 26 2019 January 25 February 22

9:00 to 16:00 9:00 to 12:00 9:00 to 16:00 9:00 to 12:00

May 3 May 31

9:00 to 16:00 9:00 to 12:00

Achieving Focus $480

2019

2019

18


9:00 to 16:00

9:00 to 16:00

F/E

Emotional and Social Intelligence $885 We spend years developing our intellectual capacities. Yet, emotional intelligence is the one guiding us through the complexity of relationships we have with people with different personalities and needs. More than a trend, the focus on emotional intelligence is about making us realize the role our emotions plays in the quality of our interaction and communication with others. ½½Part of the Certificate in Client Service Excellence 2018 June 7, 8 October 9, 10 2019 February 11, 12 May 21, 22

According to psychologist William James, “genius is nothing but a power of sustained attention.” In this one-day course, participants will unlock their inner geniuses with exercises designed to maintain clarity, create “flow,” and nurture high-performance. We will cover many approaches, including the counterintuitive tactics of “anti-goals” and “not-to-do lists,” deliberate-practice techniques of Olympic athletes, brief guided “mini-meditations” favoured by Silicon Valley entrepreneurs, and mental frameworks of military generals and Nobel Laureates. Focusing is a skill that can be trained with personalized strategies to build confidence and reduce anxiety. 2018

May 14 October 4 November 13 December 11 February 1 March 19 May 14

9:00 to 16:00 9:00 to 16:00


8:00 to 15:00 9:00 to 16:00 9:00 to 16:00

PERSONAL DEVELOPMENT

PD

Winning Government Job Competitions $480

F/E

Time and Energy Management $885 This workshop is about learning to better understand time and its effects; more importantly, it is about examining its effects on our various sources of internal energy: physical energy (which is particularly affected by stress), emotional energy (which tells us which needs to satisfy), mind energy (which can help us focus on value-added activity), and the energy of meaning and purpose (which feeds the human spirit). This workshop provides tools and techniques to help participants reclaim one of the most precious of all our resources, time. 2018 November 26, 27 2019 January 24, 25 March 21, 22

9:00 to 16:00 9:00 to 16:00

Delivering an insider’s perspective from experienced civil servants who have run competitions, the workshop will give you the practical skills to succeed in each element of the competition process. You will learn how to read and interpret a Statement of Merit Criteria to see if a job is worth applying for and then draft a cover letter that clearly addresses each of the criteria. 2018 August 29 October 17 2019 January 21 March 20

8:00 to 15:00 9:00 to 16:00 9:00 to 16:00

Overcoming Stressful Situations $885 This practical workshop, offered in a neutral and respectful setting, provides you with new techniques for handling stress and replenishing depleted vitality. By learning to manage your personal energy, you will be better equipped to cope with stress, take charge of your emotions, and manage difficult relationships and situations. The workshop provides you with all the tools you need to nurture your own personal wellbeing in the workplace. 2019

February 4, 5

9:00 to 16:00

To maximize your learning experience, most public workshops are limited to sixteen participants. Detailed course descriptions are posted online at continue.uOttawa.ca/professional Register online continue.uOttawa.ca

19

CATCH UP or get a HEAD START on professional development this summer! Busy professionals keep their edge by regularly sharpening their skills, keeping up with the latest best practices, and adding to their competencies. But the pace of the workplace is often so relentless it’s hard to take time out for professional development activities. To help, we’ve added the summer session to our workshop calendar. In June, July and August, we will offer some of our most in-demand workshops in management, communication and writing. Whether you have taken workshops with us before or want to try them out, the summer session provides an excellent opportunity to refine existing skills or explore new ones. All workshops take place in the 12th floor training rooms of the Desmarais building located on the University of Ottawa campus. Courses run from 8:00 to 15:00 and no workshops are scheduled on Fridays.

Visit continue.uOttawa.ca to know more.

T3 THINKING THINGS THROUGH


21

T3

THINKING THINGS THROUGH

Thinking Things Through INNOVATIVE THINKING

F/E

Analytical Thinking $885 A typical day at work presents a steady stream of problems to solve, decisions to make, data to decipher, and situations to assess. This two-day workshop will give you powerful tools to speed up analysis and problem solving, reduce the stress of decision making, and improve your confidence. You will learn how to analyze a problem critically and objectively, to distinguish between the real problem and the red herrings and discover robust and proven tools and techniques for assessing a problem and finding a solution. ½½Part of the Certificate in Knowledge Management ½½Part of the Certificate in Client Service Excellence 2018 April 26, 27 May 28, 29 June 18, 19 July 19, 20 September 12, 13 October 9, 10 November 5, 6 December 5, 6 2019 January 14, 15 February 11, 12 February 28, March 1 March 25, 26 May 21, 22 June 17, 18 July 15, 16

9:00 to 16:00 8:00 to 15:00 9:00 to 16:00

F/E

Strategic Thinking $480 Leaders in today’s dynamic and highly complex global economy must be strategic thinkers. Whether the objective is to introduce a new product line or develop a new policy direction, decision makers or managers supporting the decision-making process must be able to systematically identify the goals, emerging opportunities, and possible obstacles. This one-day workshop aims to guide you through a disciplined process to help a business or organization plan for and make transitions and ultimately to devise the best course of actions. You will gain better insight into your own strategic thinking skills—are they up to par or could they use some enhancement? ½½Part of the Certificate in Knowledge Management 2018 April 18 May 16 June 25 August 8 September 14 October 17 November 2 December 3 2019 January 16 February 8 March 4 March 29 May 8 July 2

8:00 to 15:00 9:00 to 16:00

9:00 to 16:00

8:00 to 15:00

9:00 to 16:00 F/E

Advanced Strategic Thinking $480 8:00 to 15:00

The flow of data and information through our workplaces has increased beyond expectations, and the pace of our decision making must increase correspondingly. It is now more important than ever for strategic thinking— focus on the future rather than on immediate contingencies—to be a core skill of all professionals tasked with making decisions. This one-day workshop, suitable for those who have some experience with strategic processes, builds on the tools developed during the first level Strategic Thinking workshop. 2018 2019

22

9:00 to 16:00


October 19 March 13

9:00 to 16:00 9:00 to 16:00


F/E

T3

F/E

Critical Thinking: Effective Exploration of Alternative Solutions $480 Learning to think critically is one of the most valuable activities of adult life. An increasingly complex world like ours presents increasingly complex problems. What worked in the past may no longer apply. To cope, we must increase our mental range and our ability to explore alternative solutions. This one-day workshop offers practical approaches for developing thought processes and helps adult learners to think critically in different areas of their personal and professional lives. ½½Part of the Certificate Client Service Excellence ½½Part of the Certificate in Business Process Improvement 2018 August 10 October 31 2019 January 30 March 18 May 30

8:00 to 15:00 9:00 to 16:00 9:00 to 16:00

Decision making: A Systematic Approach $480 The success—or failure—of an organization is directly linked to the ability of the people within it to consistently make good decisions. Through decision making we create the future. Given that the future is unpredictable and information is always incomplete, we can increase our chances of success by using time-tested systematic approaches. This one-day workshop is a practical approach to the art and science of decision-making. Using recognized tools and techniques, we will demystify the decision making process and plainly outline the steps to making smarter choices and building a better organization. ½½Part of the Certificate in Business Process Improvement 2018 August 15 November 21 2019 March 11

8:00 to 15:00 9:00 to 16:00 9:00 to 16:00

F/E

Creativity and Innovation $480 F/E

Applied Strategic Planning $885 Globalization, 24/7 communications, new demographics, security concerns, unprecedented energy demands: these contemporary forces conspire to challenge our ability to anticipate and respond to change. This two-day workshop guides participants through a practical approach to developing and enhancing the skills necessary for ensuring the survival and growth of their organizations in turbulent times. Case studies, practical exercises, and applied models help develop an understanding of strategic planning as a dynamic process that allows for quicker and more effective responses to changing conditions. 2018 2019

May 10, 11 October 22, 23 March 6, 7

9:00 to 16:00

Creativity is the engine that drives many of our most prized organizational traits, including entrepreneurship, openness to change and the desire to improve. It’s a skill that can be learned. Innovation, for its part, is the successful adaptation to a new location or the blending of existing ideas into a new hybrid (although it can also lead to completely new ideas). This one-day productive workshop offers a practical approach to both creativity and innovation. Through a series of case studies and exercises, you will learn to harness your creative energies to generate improvements for your organization and shape its future. ½½Part of the Certificate Client Service Excellence ½½Part of the Certificate in Business Process Improvement 2018 2019

November 28 February 21

9:00 to 16:00 9:00 to 16:00

9:00 to 16:00

Strategic Idea Selling $480 Larry Page, cofounder of Google, says that “you can have brilliant ideas, but if you can’t sell them, they won’t go anywhere.” Many people struggle to sell their ideas because they have not mastered the art of strategic persuasion, or what Richard Schell from the Wharton School of Business calls “The Art of Woo,” or winning others over. This one-day workshop provides participants with the knowledge, skills and practice to deploy strategies and tactics that advance their ideas through organizations and to key audiences. 2018 2019


9:00 to 16:00 9:00 to 16:00


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T3


KNOWLEDGE MANAGEMENT

Improving Public Sector Service Through Analytics $885 Service analysis and design, monitoring and evaluation systems are activities of any public sector organization. Citizens are demanding more and more from public organizations, continually raising the bar. Using performance evaluation metrics and analytic tools, a public organization can design solid service monitoring and evaluation systems. Overall, participants will gain a better understanding of the strategic importance of data in evaluating program delivery by government and will learn how to efficiently apply analytic techniques in their daily work. 2018 June 13, 14 2019 January 7, 8 June 24, 25

Translating Research into Policy and Practice—The Next Level $885 Knowledge translation and transfer are complex and abstract. It can be difficult to know if you are getting the outcome you want and even more difficult to quantify results and evaluate the success of your strategies. Building on Translating Research into Policy and Practice—An Introduction, this two-day workshop presents advanced techniques to help you implement, evaluate, and enhance knowledge transfer and exchange strategies. With new and deeper insights into your knowledge environment and enhanced understanding of networks and communities of practice, you will be equipped to move closer to excellence in your knowledge management practices. ½½Part of the Certificate in Knowledge Management 2018 June 6, 7 December 5, 6 2019 February 28, March 1

8:00 to 15:00 9:00 to 16:00 9:00 to 16:00

8:00 to 15:00 9:00 to 16:00 8:00 to 15:00

Knowledge Management: Monitoring and Evaluation Methods $480 Turning Big Data Analytics into Intelligent Government $885 Knowing the future requirements of citizens is a very complex matter. Organizations have multiple analytical approaches to making predictions and gaining insight into the future. This course introduces the big data analytics process and its methods for supporting the decision-making and planning processes for projects, policy development and permanent improvements in organizational processes. The course focuses on the analytics process and on the creation of a roadmap for developing intelligent government using different types of data and various analytics tools. 2018 June 13, 14 2019 January 9, 10 June 27, 28

8:00 to 15:00 9:00 to 16:00 8:00 to 15:00

Translating Research into Policy and Practice—An Introduction $885 Today’s researchers understand that their work alone isn’t enough. Research has to be mobilized—out of the ivory tower and into the hands of those who will use it to shape emerging policies and practices. In this two-day workshop, you will learn how to collaborate with stakeholders to build their considerations into your research program before you even begin and to disseminate research in a usable—and useful—form. Move beyond the “publish or perish” tradition toward fostering the relationships and networks required to develop cross-sector solutions to complex problems. ½½Part of the Certificate in Knowledge Management 2018 June 20, 21 August 13, 14 November 6, 7 2019 January 21, 22 March 26, 27 May 27, 28

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Organizations that want to stay on top are establishing knowledge management systems and practices to cope with an ever-expanding array of data, information and knowledge. But how can they be sure these tools are working and producing the desired results? This one-day workshop explores the critical areas of measuring, interpreting, and analyzing results to ensure the continual improvement of knowledge management systems. It will arm participants with the understanding and the tools required to tune up knowledge management processes to ensure they deliver the intended results. ½½Part of the Certificate in Knowledge Management ½½Part of the Certificate in Business Process Improvement 2018 July 18 December 11 2019 March 12

8:00 to 15:00 9:00 to 16:00 9:00 to 16:00

Knowledge Synthesis: How to Use Research Evidence in Support of Policy and Practice $480 The ever-increasing volume of research in various subject areas has become an invaluable source of information in developing and implementing sound, cost-effective policies and practices. To utilize this information, it is necessary to develop and reliably employ scientifically rigorous and transparency-assuring knowledge synthesis methods to determine whether it is credible, and potentially difference-making. 2018 2019

8:00 to 15:00 9:00 to 16:00 9:00 to 16:00


November 28 March 8

9:00 to 16:00 9:00 to 16:00

CW COMMUNICATIONS AND WRITING


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COMMUNICATIONS AND WRITING

Communication and Writing PRESENTATIONS AND SPEECHES

F/E

Improving Your Presentation Skills $895 Opportunities to present information are everywhere in our professional and personal lives, but for many of us, having to speak in public is a significant challenge and a source of anxiety. This two-day workshop is designed to help participants make highly effective presentations and become credible and effective public speakers through practice and immediate, personalized feedback. You will leave the workshop with a toolbox of tips, techniques and strategies to deliver well-structured, dynamic, and convincing presentations, whatever the occasion. 2018

May 22, 23 June 21, 22 July 16, 17 September 24, 25 October 24, 25 November 21, 22 2019 January 21, 22 February 20, 21 March 21, 22 June 26, 27

9:00 to 16:00 8:00 to 15:00 9:00 to 16:00

9:00 to 16:00

8:00 to 15:00

F/E

Influential PowerPoint Presentations $480 A well-thought-out and constructed PowerPoint presentation can be an extremely effective way of communicating complex information quickly and efficiently to a range of audiences including senior officials and decision makers. Hence, the ability to prepare and deliver effective PowerPoint presentations is a foundation skill for many in both the public and private sectors. In this one-day workshop, examples, discussions, and hands-on exercises focusing on structure and content assist participants in drafting presentations that are well organized, logical in terms of delivering content and messages, easy to follow, and effective. ½½Part of the Certificate in Knowledge Management 2018 2019


9:00 to 16:00 9:00 to 16:00

Oral Briefings $480 This engaging, hands-on workshop will enhance your knowledge of how to deliver an effective oral briefing. You’ll have multiple opportunities to deliver oral briefings and receive feedback from the trainers and your fellow participants on both your verbal and non-verbal communication. You’ll leave with concrete tools and increased confidence in your ability to brief senior management. 2018 2019

October 29 March 13

9:00 to 16:00 9:00 to 16:00

Speechwriting for Results $520 This workshop focuses on practical approaches to writing speeches for government, the private sector, and voluntary organizations. Using dozens of examples from real-life speeches, the workshop will reveal professional tricks of the trade and present several ways of getting started, holding the audience, and concluding. Along the way, you’ll compose an introduction and a conclusion to a speech and receive feedback on your work from the instructor and your peers. 2019 January 30, 31

9:00 to 16:00

Return to your workplace more confident and better equipped to fully contribute to your organization’s success. Detailed course descriptions are posted online at continue.uOttawa.ca/professional 26



STRATEGIC COMMUNICATIONS AND SOCIAL MEDIA

Strategic Communications Planning $885 A strategic communications plan is an essential road map to drive alignment in an organization to achieve business outcomes. This two-day workshop presents a proven best practice process for strategic communications planning. The session will help practitioners develop a strategic mindset and strong consultative skills in order to set up win-win relationships with internal clients and stakeholders. 2018 October 15, 16 2019 January 22, 23

CW

Communicating in Government $885 Government departments are under pressure to communicate more clearly and effectively. The messages they must communicate—whether proactively or reactively—can make the difference between a good outcome for the department and a bad one. If you are or want to be someone who writes communications for the government (e.g., a communications advisor or a media relations officer), this two-day workshop will help you feel more confident of a good outcome. While reinforcing your understanding of federal communications policies, procedures, and standards, you will hone and practice the competencies required of an excellent strategic communicator. 2018 2019

October 15, 16 February 19, 20

9:00 to 16:00 9:00 to 16:00

9:00 to 16:00 9:00 to 16:00 F/E

Trends in Social Media: Applied Governance in Real-Time $480 Becoming an Invaluable Communications Advisor $885 Every communications professional wants to work to their highest potential, do work that matters and make a difference as a valued contributor. This interactive 2-day workshop provides a unique opportunity to unlock the challenges faced by communicators in establishing credibility, adding value and connecting communications to the corporate objectives of their organization. 2018 2019

November 13, 14 February 19, 20

9:00 to 16:00 9:00 to 16:00

Effective Employee Communications and Engagement $885 This intensive 2-day workshop is designed to equip communications professionals with the skills, tools and mindset to effectively drive employee communication and engagement in their organizations. Based on practical illustrations and case studies, the workshop focuses on key concepts such as understanding internal audience groups, message architecture development, the role of managers in internal communications, tactical planning and evaluation. 2018 2019

November 15, 16 February 21, 22

9:00 to 16:00 9:00 to 16:00

This workshop has two major goals. The first is to present trends in social media as they affect current government programs and systems. The second is how to learn to use frameworks and models to predict the dominant directions these trends are moving in, to anticipate and build to necessary capacity to maximize the opportunities emerging. Participants will engage with several monitoring platforms, view examples of good use in a range of policy and program environments, and use frameworks to make possible recommendations to senior management. 2018 2019

October 11 February 19

9:00 to 16:00 9:00 to 16:00

F/E

Implementing a Social Media Strategy and Measuring Results $480 The emphasis of social media is on the social. But we are not used to thinking of organizations as social entities. What determines good social engagement for an organization? How can you measure the results of something so intangible? How can you make the critical distinction between a good social media strategy and one that can cause a world of grief? Building on Trends in Social Media: Applied Governance in Real-Time, this interactive one-day workshop will show you techniques for fine-tuning and optimizing social media and developing link-worthy content to be shared. You will leave with tools to measure the effectiveness of your strengthened social engagement. 2018 2019


9:00 to 16:00 9:00 to 16:00


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STRATEGIC AND BUSINESS WRITING

F/E

Briefing Notes That Work $520

F/E

The Basics of Business Writing $520 Develop your writing confidence and boost your credibility in the workplace. This intensive two-day workshop is for anyone who wants to tackle a variety of business-writing tasks with confidence. It will teach you how to write well-organized, effective emails and letters as well as other basic business documents. You’ll learn that writing is a business process, one best mastered in five essential steps. Through lectures and hands-on exercises, you will learn how to plan your communications, structure and present your texts, make your ideas flow, and get your messages across with clarity and impact. ½½Part of the Certificate in Workplace Writing 2018

May 14, 15 July 9, 10 October 24, 25 November 26, 27 2019 January 10, 11 February 11, 12 March 21, 22 May 9, 10 July 23, 24

9:00 to 16:00 8:00 to 15:00 9:00 to 16:00 9:00 to 16:00

Briefing notes are an important resource when information must be transferred quickly and accurately from information gatherers and subject matter experts to decision makers. How can briefing notes provide clear, concise, complete summaries to help target readers grasp the essential details of an issue and act on them? Through a combination of lessons, discussions, and hands-on exercises, participants in this two-day workshop will learn to craft useful, precise, clear, and effective documents to inform and advise their readers. You will come away with checklists and tools to help you plan and edit your briefing notes. ½½Part of the Certificate in Workplace Writing 2018

March 27, 28 May 17, 18 June 11, 12 July 12, 13 September 10, 11 October 22, 23 November 7, 8 November 28, 29 December 17, 18 2019 January 17, 18 February 4, 5 February 25, 26 March 27, 28 May 27, 28 July 8, 9

9:00 to 16:00 8:00 to 15:00 9:00 to 16:00

9:00 to 16:00

8:00 to 15:00

8:00 to 15:00

F/E

How to Write Effective Reports $520 F/E

Advanced Business Writing $360 Writing is difficult at the best of times. But when you’re trying to persuade someone, your task becomes even more of a challenge. This one-day course will equip you with a variety of effective persuasive strategies and techniques. You’ll learn how to produce results by predicting the responses of your readers and tailoring meaningful messages to these audiences. Whether you’re seeking funding, recommending action for senior management, attempting to change behaviour, or striving to gain agreement, you can benefit from the approaches that Advanced Business Writing offers. ½½Part of the Certificate in Workplace Writing 2018

March 29 August 3 November 13 2019 March 25

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9:00 to 16:00 8:00 to 15:00 9:00 to 16:00 9:00 to 16:00

Effective reports are those that decision makers can use to choose options, set policies, allocate funds, solve problems, capitalize on opportunities, and implement plans. When reports are poorly structured, biased, difficult to read, or misleading, decision making can suffer—with potentially harmful consequences for organizations and careers. This workshop, for anyone who needs to write clear and objective reports, explains how to plan, write, revise, and publish reports that improve decision making and generate results. You’ll learn to avoid common problems that can cloud and weaken your messages and to apply steps that ensure you convey the right information. 2018 June 18, 19 September 26, 27 November 15, 16 2019 January 17, 18 March 7, 8 May 23, 24


8:00 to 15:00 9:00 to 16:00 9:00 to 16:00


F/E

CW

F/E

Writing Effective Executive Summaries $360

Communicating Technical Information $520

A good executive summary must not only distill the key information in a long and often technical report, it must engage the reader’s interest. It is often what “sells” the document or ideas contained in it to your reader, even when your report is not a commercial business plan. In addition to showcasing the document’s highlights, it must present information that is scrupulously accurate and unbiased. This one-day workshop combines theory with hands-on practice to show you how to write clear, specific, and compelling summaries that convey the spirit and essence of the message.

A good technical document isn’t necessarily one that’s well written or highly polished: it’s one that works. Often, the task of writing technical documents falls to those whose main job is not writing, yet nowhere are clarity, precision, and absolute accuracy more important than when conveying technical information. This two-day workshop will teach you how to apply an effective process of planning, drafting, and editing to create excellent technical documents of any length. It will help you feel more confident about communicating technical information and reduce the number of readers who misinterpret information or come back to you for clarification.

2019

February 7

9:00 to 16:00

½½Part of the Certificate in Workplace Writing 2018 August 16, 17 September 25, 26 2019 January 24, 25 May 22, 23

F/E

8:00 to 15:00 9:00 to 16:00 9:00 to 16:00

Team Writing—One Document, Many Authors $520 The workplace often requires employees to collaboratively produce documents. While the expected length of the document and the number of participants in the writing project can give us an idea of the scope of the challenge ahead, the complexity of “writing by committee” is not exclusively determined by these two factors. This two-day workshop, intended for writers who collaborate with multiple authors and those who consult with stakeholders (internally or externally), will provide you with the necessary tools to carry out your writing project effectively. 2018 2019

November 19, 20 March 18, 19

9:00 to 16:00 9:00 to 16:00

F/E

Writing for the Web $520 People don’t read web sites: they scan them. You have only a few seconds to get their attention and direct them to the information they are looking for. They expect solid content delivered clearly and efficiently. If they don’t find it, or if they encounter boggy writing, they will move on. It is the technical web designer’s job to provide good navigation and clean page design, but you, as a writer, can support the web designer’s goals with excellent web writing. This two-day workshop will help you develop an effective web writing style that avoids common pitfalls. It will show you how to break up and organize information to prevent information overload and allow your users to “grab and go.” ½½Part of the Certificate in Workplace Writing 2018 July 30, 31 November 22, 23 2019 February 19, 20 May 16, 17

8:00 to 15:00 9:00 to 16:00 9:00 to 16:00

Our team is made up of energetic, experienced instructors who are experts in their field and know how to meet the specific needs of adult learners. Detailed course descriptions are posted online at continue.uOttawa.ca/professional Register online continue.uOttawa.ca

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CW


F/E

Writing for Promotional Communications $360 Learn how professional copywriters use strategies and words to win over their readers. Discover proven tools and techniques that will improve your writing’s persuasive power. Fulfill your potential as a copywriter. Whether you’re creating advertisements, brochures, sales letters, press releases, or web content, this comprehensive one-day workshop will teach you how to write dynamic, compelling copy that produces results. ½½Part of the Certificate in Workplace Writing 2018 2019

November 21 March 13

9:00 to 16:00 9:00 to 16:00

F/E

Minutes Made $360 Does the thought of taking minutes at a meeting overwhelm you? Have you ever read the minutes of a meeting that you attended and found that they did not correspond to your memory of what actually happened? Neither of these experiences is unusual. In this one-day workshop, participants will learn how to record minutes accurately and to maintain a balance between brevity and sufficient data so readers are well-informed but not overloaded with information. It presents opportunities to practice various aspects of recording minutes, including recording minutes from an actual, although brief, meeting. 2018

May 2 August 29 November 22 2019 February 25

9:00 to 16:00 8:00 to 15:00 9:00 to 16:00 9:00 to 16:00

Policies and Procedures for Compliance and Consistency $520 Well-written policies and procedures encourage compliance, consistency, sound decision making, and productivity. They should be easy to read and can be easy to write. This two-day workshop dispels the mystique surrounding policies and procedures and is especially useful for those who are new to the task of writing them. Participants critique samples, explore checklists, discuss scenarios and issues of concern, and practise writing sections of policies and procedures. 2018 June 11, 12 October 22, 23 2019 March 13, 14

30

8:00 to 15:00 9:00 to 16:00 9:00 to 16:00

GRAMMAR AND STYLE

Practical Grammar: Writing Sound Sentences $810 Grammar is often presented as a set of dull, complicated, or even contradictory rules and is rarely approached with enthusiasm. Yet the most useful aspect of grammar—understanding the basic structure underlying every sentence—is neither dull nor difficult. An antidote to grammatical insecurity, this three-day workshop demystifies both the concept and the terminology of grammar. It explains how to identify and fix common grammar and punctuation errors such as agreement problems, comma splices, and dangling modifiers. Along the way, it provides plenty of practice identifying and correcting grammatical errors in your own writing or someone else’s. ½½Part of the Certificate in Workplace Writing 2018 August 1, 8, 15 September 6, 13, 20 October 3, 10, 17 November 6, 13, 20 2019 January 8, 15, 22 March 4, 11, 18 July 8, 9, 10

8:00 to 15:00 9:00 to 16:00

9:00 to 16:00 8:00 to 15:00

Writing Well I $520 It can be a challenge to develop a crisp, clear writing style when we work in a culture where buzzwords abound, and complex and long-winded sentences seem to be the writing norm. Yet everyone appreciates writing that is clear and direct. This two-day workshop gives you tools to help you write clearer, simpler, and more precise sentences without sacrificing content or becoming simplistic. It shows you how to identify and fix trouble spots that muddy meaning, cut the words and phrases that serve no purpose, and fine-tune the ones that do. It will help you develop habits you can rely on to keep your writing clear and sharp. ½½Part of the Certificate in Workplace Writing 2018

May 2, 9 August 22, 29 September 5, 12 October 5, 12 November 2, 9 December 3, 10 2019 January 9, 16 February 7, 14 March 5, 12 April 1, 2 May 8, 15 July 4, 11 August 1, 8


9:00 to 16:00 8:00 to 15:00 9:00 to 16:00

9:00 to 16:00

8:00 to 15:00


Writing Well II $520

A+ Writing $520

A certain mystique surrounds good writers, but writing is a craft, and the more you practise, the better you get. This two-day workshop takes you beyond writing good sentences to writing good documents. You’ll learn the best place to put your main point depending on your purpose and how to develop the concrete content that supports it, how to match writing style and tone to your purpose and audience, and how to achieve that mysterious quality known as “flow.” This workshop is suitable for anyone who has taken Writing Well I or who already knows how to write clear and grammatically correct sentences but wants practice putting them together to write concise and coherent documents that work.

Routine workplace writing rarely asks more of us than the ability to write clearly and organize ideas effectively. Once you have developed good writing skills, you might find yourself lodged in an uninspiring and unchallenging landscape of mundane reports and memos. This two-day workshop is for writers already adept at grammar and composition who want to write material that engages, energizes, and entertains. You’ll learn to write lean and lively prose, create pleasing rhythms, and use sentence structure and rhetorical devices to create special effects. You’ll also learn techniques you can use regularly to keep your skills sharp and your perspective fresh.

½½Part of the Certificate in Workplace Writing

½½Part of the Certificate in Workplace Writing

2018

2019

May 4, 11 October 9, 16 December 6, 13 February 8, 15 March 19, 26

9:00 to 16:00 9:00 to 16:00

2018 2019

October 29, 30 March 7, 8

CW

9:00 to 16:00 9:00 to 16:00

9:00 to 16:00

The Right Word $360 Writing in Plain Language $360 Writing in plain language does not mean “dumbing down” a text: it means conveying information in a way that intended readers can easily understand. And yet much of modern business and government writing is anything but easily understood. The culprits include vague abstractions, weak verbs, confusing jargon and acronyms, inappropriate passive voice, and poor document design. This one-day course will give you ample hands-on practice clarifying dense, bureaucratic texts and re-crafting them to apply plain-language principles. This course assumes that you have a solid understanding of English grammar, punctuation, and style.

Do you know the difference between a phone that rings continuously and one that rings continually? Should you ask a co-worker to be discrete or discreet about a personal matter? Does the bus go further up the road or farther or does it not matter? Many words in English look or sound alike, yet choosing the wrong one can blur, or even reverse, your intended meaning. This fast-paced and energetic one-day workshop will give you tools to check that your writing is professional and precise. It will also expand your working vocabulary by enabling you to use more of the words you already know with confidence. 2018 2019


9:00 to 16:00 9:00 to 16:00

½½Part of the Certificate in Workplace Writing 2018

May 23 August 1 September 24 October 31 November 30 2019 January 21 February 27 March 29 May 14 July 2

9:00 to 16:00 8:00 to 15:00 9:00 to 15:00

9:00 to 16:00

8:00 to 15:00


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CW


FRENCH WRITING FOR ANGLOPHONES

EDITING AND TOOLS

F/E

Essentials of French Grammar

$760 (tax exempt)

Has it been a while since your last French course? Do you have trouble understanding, let alone remembering and assimilating French grammar? Have you had little practice writing in French? If your answer to any of these questions is “yes”, then this three-day refresher workshop is for you. Its purpose is to review and reinforce previously acquired essential grammatical structures and vocabulary. If you have already studied French but feel somewhat “rusty,” this workshop will help you to refresh your memory and gain confidence writing in French. 2018 2019

May 2, 9, 10 October 15, 22, 23 February 4, 11, 12

9:00 to 16:00 9:00 to 16:00

Fundamentals of French Writing Skills

Editing in the workplace requires a combination of editorial expertise, tact, and “big picture” outlook. Every day brings some new challenge, from meeting aggressive deadlines to managing disagreements about the correct placement of a comma. In this two-day workshop, you’ll acquire the practical skills that you need to edit your colleagues’ work successfully: how to assess the editing needs for a project, how to edit the text effectively, how to correct common problems quickly, and how to build strong writer-editor collaborations. You’ll also learn how to manage your time, your client’s expectations, and your workload. 2018 August 2, 3 September 18, 19 2019 March 14, 15 July 15, 16

8:00 to 15:00 9:00 to 16:00 8:00 to 15:00

$750 (tax exempt)

This three-day workshop focuses on writing well-structured sentences using the appropriate verb tense and the right preposition, respecting agreement rules and avoiding common anglicisms. The written assignments produced during the workshop serve as a basis for discussion on usage, syntax and style. If you need to review essential French grammatical structures and vocabulary, we strongly suggest that you first register for the course Essentials of French Grammar. 2018 June 20, 27, 28 November 1, 8, 9 2019 March 6, 13, 14

Editing Skills for the Workplace $520

8:00 to 15:00 9:00 to 16:00 9:00 to 16:00

F/E

Advanced Editing Skills $360 Building on your knowledge of editorial basics, in this one-day workshop you will learn about handling the many language and process decisions that arise in document production. You’ll practise selecting the appropriate level of editing, determining your statement of work, maintaining the author’s voice and content while clarifying the message, checking facts, and choosing when to break the rules (and explaining your choices). Using real-life documents, you’ll try techniques and tools for working efficiently. Attend to brush up or update your skills, knowledge and techniques. You’re invited to bring a document (electronic or print) from your workplace for consultation or as a possible group exercise.

Polish Up Your French Listening and Speaking Skills

2018 2019

$570 (tax exempt)

This two-day workshop will focus on (1) your comprehension of verbal communications (ranging from short and simple, to longer and more complex messages and dialogues), (2) your listening and speaking strategies and techniques, and (3) your French oral skills, based on a recognized method which enables all participants to put their knowledge into practice. This workshop targets not only refinement of your pronunciation skills, but also improvement of your lexical and grammatical accuracy, and content organization of your oral communications. 2018 May 14, 15 2019 January 9, 10

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9:00 to 16:00 9:00 to 16:00



9:00 to 16:00 9:00 to 16:00


CW

The Art of Outlining $360 Some people claim they have no time to outline. Others simply don’t know how. And others think that a high-level document template is all they need. Yet, outlines can help you write briefing notes, reports, summaries, web content, and other business communications—even emails—faster and more easily. Why? Because you will already have done the hard work: selecting, categorizing, and sorting content. Incorporating several outlining exercises that use Microsoft Word, this course will reveal the power of the outline and equip you with the skills to save time and effort while writing effective business documents and emails. 2019

February 15

9:00 to 16:00

F/E

Antidote in English: Getting the Most Out of It $360 Yes, Antidote is finally available in English! Much more than a spell-checker, Antidote is a fully integrated language suite that contains multiple dictionaries and linguistic guides, as well as a spell-, grammar-, and punctuation-checker. And that’s just the beginning! Hands-on computer-based activities will give you the opportunity to get familiar with the most useful features of Antidote. Come and learn to fully exploit this language suite that your Francophone colleagues have been raving about for years. 2019

March 20

9:00 to 16:00

Proofreading $360 You can’t afford embarrassing errors in your documents, but time, personnel and money are in short supply. This one-day workshop teaches strategies for efficiently and effectively capturing and eliminating errors. You’ll learn to read like a proofreader (not a reader), choose where to strive for perfection, control version changes, see where errors tend to lurk in documents, make your work easy with the help of checklists, and evaluate which elements to focus your time on. You’re invited to bring a document (electronic or print) from your workplace for consultation or as a possible group exercise. 2019

February 25

9:00 to 16:00


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FAQ Where do the courses take place?

Do course participants have homework?

The exact location and schedule are in your registration confirmation. Most courses take place on the University of Ottawa campus or in its immediate vicinity. See the map included in this booklet.

Some instructors hand out exercises to be completed during class time or at home to help you develop your new skills. These exercises, like other coursework, are not graded.

What are your business hours? From September to May, we are open 8 a.m. to 4:15 p.m., Monday to Friday. From June to August, we are open 8:15 a.m. to 4 p.m., Monday to Friday.

The course I’m interested in is full. What should I do? Visit our website regularly for registration updates and additional sessions. Also, you can sign up for our newsletter to find out about any new courses or additional sessions we offer.

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Are there any course prerequisites? Most of our courses have no prerequisites. If a course has a prerequisite, it is clearly indicated at the top of the course page on our website.

What should I bring to the course? Bring writing material: a pen, a pencil, paper, a notepad… whatever you prefer! For most of our courses, we provide a workbook for each participant.


How can I get to my course? Public transportation The Desmarais Building is adjacent to the OC Transpo Laurier Transitway Station. One Nicholas Street, Suite 1208, is located a few minutes’ walk from the OC Transpo Mackenzie King Transitway Station (Rideau Centre). Both locations are served by major OC Transpo and STO bus routes. If your course is held at a different off-campus location, the public transportation information is included in your registration confirmation. Cycling Cycling is one of the best ways to commute to and from the University of Ottawa. Once you arrive on campus, the University provides bike racks throughout the campus, which you can find on the campus bike parking map at uOttawa.ca/map.

Is there anything else I need to know about my training session? • •

•

Light refreshments are available in our lounge. Full day courses include a one-hour lunch break along with morning and afternoon breaks. Lunch is not provided unless otherwise mentioned.

Please visit our website to consult our administrative information on our Policy on payment and changes to registration: continue.uOttawa.ca/professional

Personal vehicle—paid parking There are a number of paid parking options near our course locations. If your course is held at the Desmarais Building, you may park at the Brooks Garage ($16/day), the Rideau Centre parking garage ($20/day) or the Desmarais Building underground parking garage ($4.50/hour, no maximum from 6 a.m. to 3 p.m., $9 maximum weekdays after 3 p.m. and weekends). If your course is at 1 Nicholas, there are a number of parking facilities nearby, including at the Rideau Centre ($20/day). See the parking map at uOttawa.ca/map.


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How to register? Browse our website at continue.uOttawa.ca Workshop Categories In order to find different workshop categories, you must click on Professional Development and select Course Categories. Workshop Title If you already know the title of the workshop you wish to look-up, simply type it in the search bar. Once you hit the ENTER key on your keyboard, it will be your first result. How do I access the registration form? Once you find the workshop of your interest, simply click on Register. By doing so, the page will be redirected to your cart where you’ll be asked to review your choice. When you’re ready to finalize your selection, click on Continue with my Registration to access the registration form. Please be sure to input the information correctly into the form as an electronic registration confirmation and copy of the invoice is automatically sent to both the participant and the billing contact.

Confirmations Participant Once the registration has been successfully completed, the participant will receive a Registration Confirmation email for each registration. A Friendly Reminder will also be sent by email to the participant no more than 10 business days before the workshop as a reminder of the upcoming course. Billing Contact Once the registration has been successfully completed, the billing contact will receive an email (that includes a PDF version of the invoice) for each registration. If the ‘’Invoice-me’’ payment option was selected at the registration process, the billing contact will also receive an updated copy of his invoice once the course is completed.

Payment methods Payment at the time of registration can be made by credit card (Visa or MasterCard) or by choosing the “Invoice Me” option, in which case the registration fees are due no later than 30 days after the course is completed. If the “Invoice-Me’’ option is selected, the following payment methods are accepted: • Credit Card Payment can be made by credit card at any given time, but no later than 30 days after the course is completed. Just call us at 613-562-5802 to make payment. •

Electronic fund transfer Payment can also be made by electronic fund transfer, in which case a transfer notification by email must be sent to [email protected] once the funds are transferred. Be sure to indicate your invoice number in the notes so that the funds are correctly allocated.

•

Cheque Make your cheque payable to Centre for Continuing Education. Indicate your invoice number on the front of the cheque. Send your payment to: Centre for Continuing Education University of Ottawa 55 Laurier Avenue East, 12th Floor Ottawa ON K1N 6N5

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Campus Map

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HOW TO REACH US WEBSITE

continue.uOttawa.ca

PHONE

613-562-5802

FAX

613-562-5947

EMAIL

[email protected]

MAILING ADDRESS

Centre for Continuing Education University of Ottawa 55 Laurier Avenue East, 12th floor Ottawa ON K1N 6N5

Register online! A fast, easy and secure way to register for our training workshops.


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