CRM + Loyalty - Burkhart Marketing

0 downloads 289 Views 1MB Size Report
a personalized message in a cohesive way. Equally unnerving is learning you've ... Reduce bounce rates, improve open rat
BURKHART MARKETING :: Brand Management

CRM + Loyalty

Building customer relationships for continuous profits

YOUR CHALLENGE While consumers are more accessible than ever, it has become increasingly difficult to decide which channels are best to deliver a personalized message in a cohesive way. Equally unnerving is learning you’ve rewarded customer behavior that would have occurred anyway. OUR SOLUTION They say it’s easier to keep a current customer than it is to find a new one – makes sense. But depending on your brand, you may have a lot of different customers to communicate with and keep happy. They could be in different places, stages of life or cultures. They may also have unique service needs and communication preferences. Whether you have a sophisticated CRM system or minimal transaction data, we can help you figure out how to individualize communication and incentives based on location, frequency and other factors in order to influence customer behavior. As always, our goal is to identify, attract, defend and strengthen your brand loyalty.

WE DELIVER •

Database Lists Mining, Segmentation



Direct Response Variable Data, Mailers



Email + SMS MMS Autorespond, Drip, Blast



Reactivation + Retention Lapsed, Cross-sell, Up-sell



Loyalty + Rewards Membership, Referral

LEARN MORE

REQUEST A CONSULT



Develop deeper customer relationships



Improve purchase frequency



Reduce bounce rates, improve open rates



Gain better understanding of audience



Increase brand advocacy and referrals

317.231.0095 | [email protected] 1620 Riverside Drive, Indianapolis, IN 46202

See how Burkhart helped a national athletic association increase sales 18% with CRM emails DOWNLOAD STUDY