CrossTalk KOJ 2013 - On24

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Retail modules integrated to E-business ... Warehouse Management. 2008 Dec. Review of ... 2010 Aug Oracle Upgrade - OS,
KOJ Group

• June 26th, 2013 •

a journey to enable growth

AGENDA 1.

KOJ Group LLC – Our Story

2.

Oracle @ KOJ – Our Journey

3.

What and How

4.

Looking Forward

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AGENDA 1.

KOJ Group LLC – Our Story

2.

Oracle @ KOJ – Our Journey

3.

What and How

4.

Looking Forward

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KOJ Group LLC – Our Story • • • •

Retailer Since 1987 Own Brands, Franchisee, Franchisor 12 brands, 6 countries, 3500 Staff, US $ 325 Million 660 plus stores, 3 Distribution Centers OUR VALUES Good people first Start and end with good customer service Profitability for all our stakeholders

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KOJ Group LLC – Our Story • • • •

Focus in Middle East – GCC Market Test New Markets:  Greece  N. Africa Strong – Market Knowledge / Creating Brands Invest for Future – Infra, Warehouses, Service

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KOJ Group LLC – Our Story

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• • • • • •

Launched 1992, 165 stores, 6 countries Unique understanding of GCC customer Importance of respect / Modern Arabic tastes Empower women through fashion technology Brand leader in GCC Top 40 Arab Brands by Forbes Arabia

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• • • •

Young. Trendy. Friendly. Rapid growth cosmetic brand in GCC Launched 1999 – today 235 stores Top 40 Arab Brands by Forbes Arabia

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THE BODY SHOP FRANCHISE • Franchise established 1987 • UK brand owned by L’Oreal • 117 Stores • Largest Franchise in Middle East • 2nd Largest Franchise in EMEA • Largest ATV globally 11

EARLY LEARNING CENTRE FRANCHISE • Franchise established 1991 • UK based brand owned by Mothercare • Educational toy brand for aged 0-6 • 83 stores • Franchise is largest sales contributor globally 12

KOJ Group LLC – Our Story

NEW INTERNATIONAL BRANDS • 52 shops, 5 Years • Bebe (US), Neal’s Yard Remedies (UK), Ulla Popken (Germany) & LIST (Italy) 13

KOJ Group LLC – Our Story

NEW BRAND CREATION – 16 STORES IN 2 YEARS • Nayomi Beauty Salon - Started 2009, Complement Nayomi fashion in association with L’Oreal - 7 beauty salons • Soiree - Started in 2010 - Lingerie, Accessories, Lotions - 7 stores • Mihyar - Launched in 2012 - Niche men’s segment to target Arabic men • Nayomi Abaya - Launched 2013 - For exquisite Arabic women 14

AGENDA 1.

KOJ Group LLC – Our Story

2.

Oracle @ KOJ – Our Journey

3.

What and How

4.

Looking Forward

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Oracle @ KOJ – Our Journey WHY ORACLE • Retail modules integrated to E-business • Long presence in Middle East • Focus in Retail • Help in meeting other retailers • Best Retailing practices

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Oracle @ KOJ – Our Journey 2006 Dec 2007 Nov

Project Start E Business - Financials & HR

2008 Mar

Merchandise Management

2008 Apr Warehouse Management 2008 Dec Review of Oracle @ KOJ 2009 Dec Oracle Data Warehouse 2010 Aug Oracle Upgrade - OS, Database, Software 2011 Mar Retail Planning - MFP 2012 Oracle RPOS and SIM, E commerce 2013… Oracle Fusion - Performance Appraisal 2013… Hardware Upgrade & DR 2014… CRM, & Next Level of Planning 17

Oracle @ KOJ – How THERE WERE CHALLENGES!

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Oracle @ KOJ – What… FASTEST AND GREATEST

• 1st ME retailer live in Oracle Retail • 2008 – RMS, WMS

• 1st - Oracle Retail 12.x in SUN Solaris • 1st to implement Oracle Retail MFP • Fastest roll out of Oracle POS • 650 stores in 6 countries in 90 days

• 1st to go live in Fusion HCM release 5 • Fastest go live of Oracle Fusion • 46 calendar days / 32 Working days

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Oracle @ KOJ – What… NUMBERS IN KOJ • SUPPLY CHAIN - WAREHOUSE • FULL COUNT : 2 DAYS (ORACLE) VS 7 DAYS • SEP ‘07 – 152 STAFF / 356 STORES / 8600 SQ. M • JUNE ‘13 – 182 STAFF / 665 STORES / 15300 SQ. M

• IT STAFF – 31 STAFF IN 2013 VS 51 STAFF IN 2007 • 2007 / 325 STORES – MULTIPLE DBA’S, LEGACY APP’S, LARGE MIS • JUNE 2013 / 665 STORES – ½ DBA, NO MIS, MORE MODULES 20

AGENDA 1.

KOJ Group LLC – Our Story

2.

Oracle @ KOJ – Our Journey

3.

What and How

4.

Looking Forward

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Oracle @ KOJ – What… KOJ IT INFRASTRUCTURE BEFORE ORACLE

• Multiple vendors, multiple modules, interfaces, no single version of truth

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Oracle @ KOJ – What… KOJ IT INFRASTRUCTURE TODAY IN ORACLE

• Single vendor, multiple modules, interfaces, single version of truth

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Oracle @ KOJ – Our Journey • Oracle software on Oracle Hardware • Global case studies in Oracle • www.oracle.com/us/corporate/press/427845 • www.oracle.com/oms/retail/koj-rwinsor-and-trizvon-518914.pdf Application

Version

OS

Oracle Retail MOM Suite Oracle Retail Data Warehouse Oracle Retail WMS Oracle BIEE Oracle E Business Oracle Retail MFP Oracle Retail POS Oracle Retail SIM

12.0.11 12.0.10 12.0.11 13.0.0 11.5.10.2 13.2 13.3 12.0.11

Solaris 10 SPARC Solaris 10 SPARC Solaris 10 SPARC Solaris 10 SPARC Solaris 10 SPARC Solaris 10 SPARC Windows 7 Solaris 10 SPARC

DB Version Oracle 10g Oracle 10g Oracle 9i Oracle 10g Oracle 10g Oracle 11g Oracle 11g 24

Oracle @ KOJ – How • Clear Scope / Planned Projects (PMI) • ITIL Process for Support • Plain Vanilla - No customization • Structured Operations • Internal (L1, L2), Outsourced - L3

• Business owns Applications, IT owns Technology

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Oracle @ KOJ – How HOW WE DO IT • Minimal Customization • If Oracle has 100 features, we are happy with 10

• Business Involvement • 1 Project @ a time • Post go live Stabilization • Longer stabilization, Retrain & Be Patient

• Go / No Go meetings for projects 

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Oracle @ KOJ – How KOJ’s GO / NO GO • Simple process to win Executive support • Start 2nd phase only when 1st phase is a GO (Success) • Measurables are simple. Business focused • All parties on same page – Business, Oracle and Vendor • Takes guts to stand up & physically sign 27

Oracle @ KOJ – How KOJ’s GO / NO GO – 1ST MEET AFTER CRP

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Oracle @ KOJ – How KOJ’s GO / NO GO – NOT ALWAYS A GO

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Oracle @ KOJ – How KOJ’s GO / NO GO – & WE TOIL TO GET A GO

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Oracle @ KOJ – How KOJ’s GO / NO GO – FINAL BEFORE GO LIVE

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Oracle @ KOJ – What… KOJ – SHOPS, SALES, CUSTOMERS, IT & S&D

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AGENDA 1.

KOJ Group LLC – Our Story

2.

Oracle @ KOJ – Our Journey

3.

What and How

4.

Looking Forward

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Oracle @ KOJ – Looking Forward • Work with Exec board to move KOJ to proactive mode • • • • • • • • • •

Automation of Retail Property Management team Mobile POS @ Stores HR – Talent & Goal. Core HRMS, Self Service HR CRM Data Warehouse – Portal / Dashboards Workforce planning Planning - Demand Forecasting, Item / Store / Assortment Invoice Matching POC on Social/Mobile Commerce Oracle Upgrade (Reimplementation) – FY ‘14-’15 or ‘15-’16…. 34

Any questions please? Kamal Osman Jamjoom Group LLC Thameem Rizvon, Group IT Director

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