Curriculum Vitae Vincent A. Somoredjo Personal Information Name: Address: Postcode: City:
Vincent A. Somoredjo Boendermaker 55 1505 BJ Zaandam
+31 (0)6 1866-4774 [email protected]
Nationality: Date of Birth: Place of Birth:
Dutch April 22, 1970 Paramaribo, Suriname
Summary Vincent is an accomplished, result oriented and pragmatic professional with excellent people skills combined with the technical knowledge and capabilities to lead the implementation of technical solutions and improve processes that increase both productivity and employee engagement. Known for producing results that meet and/or exceed the expectations of the leadership as well as management teams by building consensus across functional and organizational boundaries. Over the years Vincent has proven to be a visionary and innovative professional recognized as an early adaptor of technology. A leader with extensive experience, working at middle and senior management in various functional areas of Corporate and ICT, with a proven track record in vendor management and customer relations as well as executing strategic and tactical plans to improve customer service and business processes. Previous positions held include: National Accounts Support Consultant, Senior Quality Assurance Technician, Senior Technical Support Specialist IV, Release Management Consultant, Project Support Consultant, Project Manager, Technology Requirements Manager and Supplier Manager. A driven entrepreneur passionate about education and improving communities he works and lives in, Vincent supports various community initiatives. Today, Vincent is an independent Business and Technology Evangelist / Innovation Orchestrator with focus on Cloud Computing, new technologies and Social Business. He guides and assists (starting) entrepreneurs in the SMB (Small- and MidSized Business) market segment with their transition from traditional infrastructures into the Cloud and transformation to a social business model.
Specialties Regional & International Project Management; Regional & International Leadership; Service Design, Development & Deployment; Transition Management; Business Continuity & Disaster Planning.
Skills Business Continuity; ITIL; Business Process Improvement; Consultancy; People Management; IT Management; IT Strategy; Outsourcing; Business Analysis; Vendor Management; Business Management; Process Improvement; ICT; Process Management; IT Outsourcing; Project Planning; Team Building; Managed Services; Management Consulting; Project Portfolio Management; Information Management; Business Transformation; Contract Management; Quality Management; Project Implementation; Requirements Analysis; IT Operations; SLA Management; Team Management; Service Desk Management; Resource Management; Knowledge Management; Security; Integration; Product Management; Team Leadership; Process Engineering; Governance; Business Process; Project Delivery; Quality Assurance; PMO; Software Project Management; Coaching; International Project Management; Service Implementation; Service Delivery; PRINCE2.
Passions & Interests Technology; Cooking; Music; Internet Technologies; Trend Watching; Website Design; Personal Branding, Arts & Antiques.
Curriculum Vitae – Vincent A. Somoredjo
Experiences Company: City:
Silicon Dude Management Zaandam, North-Holland
Position: Business & Technology Evangelist / Innovation Orchestrator May 2009 - Present Activities as self-employed professional I provide coaching and support to (starting) entrepreneurs as well as (strategic) ICT consultation and support services and guide SMB entrepreneurs with their transition into the cloud and provide support with implementing cloud strategy into their daily operations. Company: City:
QuadroVision B.V. Hoofddorp, North-Holland
Project: Internal Helpdesk Optimization Methodology: PRINCE2 / ITIL Position: Project Manager Sep 2009 – Apr 2010 During this project I was responsible for the successful optimization of operational performance and procedures of the helpdesk to comply with the contractual obligations of TNT. The main challenge in optimizing these procedures was mainly in the procedures controlled by TNT where the helpdesk associates were working with many bureaucratic challenges. Project: Automate CSR Reporting process @ TNT Budget: € 1.000.000 Methodology: PRINCE2 / ITIL Position: Project manager Sep 2008 – Aug 2009 The scope of this project was to automate the manual error-prone CSR reporting process with the challenge to align the reporting objectives and metrics from all autonomous parties involved (TNT Post and TNT express) with the reporting metrics and objectives from its headquarters in a politically sensitive environment. The automation has been realized through the implementation of the ENABLON CSR web application with several customizations to facilitate the specific needs of TNT. Company: City:
NCR Corporation Dayton, OH (Virtual), Amsterdam
Project: NCR Software Management Service Budget: $ 7.500.000 Methodology: PMI / PRINCE2 / ITIL / ISO 9000 / ISO 9001 Position: Technology Requirements & Supplier Manager Jan 2007 - Aug 2008 The scope of this project was to design, implement and deploy the infrastructure and operational support organization for a new global service offering. During this project the collaboration between corporate and the regional teams were of great importance to ensure the success of the project. Project: Various “Get-Well” / “Get-Better” projects Budget: $ 250.000 per project Methodology: PMI / PRINCE2 / ITIL / ISO 9000 / ISO 9001 Position: Project coordinator Oct 2003 - Jan 2007 During these mini projects I was responsible for managing various operational elements that improve the service delivery. During these projects I Initiated and managed the collaboration between different business units; Design and implementation of a new knowledge management system utilizing the available corporate systems; Optimize the existing knowledge management process; Design and implementation of a new process which links the knowledge and incident management processes; Educate and coach service desk associates to work with the new optimized processes and systems. Project: Relocation project Budget: €Methodology: PMI / PRINCE2 Position: WCS Project manager Oct 2005 - Mar 2006 During this project I was responsible for managing and supervising the relocation of the EMEA WCS (Worldwide Customer Services) 24x7 business critical Managed Services Business Unit without any service disruptions. Project: Environmental Health & Safety Budget: $ 100.000 p/a Methodology: OSHA 18001 / ISO 14001 / PMI / PRINCE2 Position: Environmental Health & Safety Coordinator / Manager Apr 2004 - Aug 2008 In de position of EH&S Coordinator / Manager I was a member of the regional Crisis Management Team and responsible for the assembly and daily management of the health & safety team in a multi-tenant environment. During emergency situations assume control of the company, assess the nature of emergency and decide what actions to take. The EH&S procedures were assessed and drilled several times during the year where I cooperated with the local emergency services. Curriculum Vitae – Vincent A. Somoredjo
Project: Release Management Budget: €Methodology: ITIL / MOF / ISO 9000 / ISO 9001 Position: Sr. Release Management Specialist Apr 2003 - Apr 2004 - Management and maintenance of the master release planning utilizing Microsoft® Project; - Determine prioritization of software releases in cooperation with the customer; - Document and publish release documents supporting the software installations; - Manage software installation, upgrade and update cycles; - Create and publish “Gold Build” release disk to support system installation and restore processes; - Design and implementation of the release management processes and work instructions. Project: Sainsbury’s RePOS Project Budget: €Methodology: ITIL / MOF / ISO 9000 / ISO 9001 Position: Technical Support Specialist IV Jul 2002 - Apr 2003 In the position of Technical Support Specialist IV I had various responsibilities including assisting in setting up and establishing the Sainsbury’s managed services support organization. - Design and compilation of procedures and work instructions for the service desk associates to ensure a quick, efficient and uniform handling of incidents; - Document, analyze, evaluate and revise ICT activities as part of a continuous service improvement cycle; - Develop various scripts (VBScript and MS-DOS) to support the standardization of work instructions; - Act as mediator between the service desk, development and engineering departments; - Participate in meetings with customers and suppliers to resolve possible escalation and / or problems; - Manage supplier escalations. Company: City:
Concert Communications Company - (JV – AT&T / BT) Amsterdam, North-Holland Sector:
Project: IP Network Operations Position: Sr. Quality Assurance Technician Sep 2000 - Jun 2002 In this position I was responsible for the daily Management of the Global IP network and resolve network issues within the predetermined timelines. Initiation and management of field service technicians in case an issue can’t be resolved remotely. Act as management interface for the Network Assurance and Tactical Assurance teams; Participate in meetings with customers and suppliers to resolve possible escalation and / or problems. Company: City:
VAS Management Group Inc. Amsterdam, NL / Glendale Heights, IL - USA
Position: Entrepreneur / Consultant Apr 1988 - Jun 2002 - Serial entrepreneur; - Freelance Business Turnaround Specialist (Hotel, Restaurant, Bar & Nightclub); - Value Added Reseller, Software and Hardware Vendor; - VIP and Executive Transportation Provider; - Personal Protection Service Provider; - Influencer
Technical Skills Operating systems: Microsoft Windows XP, Windows 7, Windows 8, Windows Server 2003, Windows Server 2008. Productivity software: Microsoft Office Professional 2003/2007/2010, Office Visio Professional 2003/2007/2010, Office Project Professional 2003/2007/2010, Visual Studio, Expression Studio, Adobe Acrobat Professional. Misc.: CA Unicenter TNG / DSM, Microsoft Office 365 (Exchange, Lync, SharePoint). Languages: HTML, CSS, VBScript, VB.NET
Curriculum Vitae – Vincent A. Somoredjo
Language Skills Dutch English
2012 - Present
2011 - 2011
2009 – 2009
2007 – 2012
Dayton, OH – USA
2002 – 2008
2001 - 2001
Washington, DC – USA
2000 - 2001
Chicago, IL – USA
1996 - 1999
Oakbrook Terrace, IL – USA
1997 – 1997
Project Manager, Project, Manager, Project Consultant, Leader, Coordinator, Consultant, Project management, Management, ICT, ICT Manager, ICT Coordinator, ICT Consultant, Team leader, PRINCE2, PMI, PMBoK, Microsoft Office Professional, Microsoft Visio Professional, Microsoft Project Professional, process, optimization, implementation, customer service, service desk, Customer focus, Service minded, professional, Microsoft, Office 365, Office, 365, SaaS, Cloud Computing, SharePoint, SharePoint Online, Exchange, Exchange Online, Lync Online, unified messaging, Windows, InTune.
Curriculum Vitae – Vincent A. Somoredjo