Customer Satisfaction Benchmarking Survey [PDF]

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These online schools distributed unique identifiers. (usually via .... Alberta, Colorado, Idaho, Manitoba, Minnesota, Montana, North Dakota, Saskatchewan, South.
Customer Satisfaction Benchmarking Survey Report prepared exclusively for:

California Polytechnic University, Pomona

CONFIDENTIAL Copyright © 2017. The National Association of College & University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey PURPOSE OF THIS REPORT This NACUFS Customer Satisfaction Benchmarking Survey report is designed to assist your institution’s decision-makers in measuring, evaluating and benchmarking the characteristics, needs and opinions of your customers with regard to the food services they receive from your institution. In addition to providing an overall picture of your institution’s performance in terms of customer satisfaction, this report is also designed to provide a detailed look at the satisfaction ratings of your individual all you care to eat (dining hall) and retail establishments, as well as the overall aggregated results of the other NACUFS institutions that conducted this survey. The ultimate goal of the report is to assist you and your institution in providing the best possible service to your customers. The survey and this subsequent report focus on such key issues as: 

Demographics of the customers, including respondent type (student, faculty, administration/staff and other); student class status (first year, sophomore, junior, senior, graduate or other); gender; and housing arrangements (on campus/university-owned housing or off campus)



Demographics of the institution, including NACUFS region, institution type (public/private, two-year/four-year), number of students enrolled, and type of operation (selfoperated/contracted/both)



General satisfaction with the overall dining services provided



Importance of various food service factors, such as food, menu, service, cleanliness, dining environment and environmental stewardship/sustainability



Satisfaction with these food service factors.

SURVEY METHODOLOGY For the 17th consecutive year, this study was conducted by Industry Insights, Inc., an independent research firm headquartered in Columbus, Ohio. Although NACUFS was deeply involved in the set-up and design of the questionnaire and study, it is important to note that

About This Report

no one at NACUFS will ever see your institution’s survey results unless you decide to show them. The confidentiality of your data is 100% guaranteed. The research instrument used for this survey was designed based on the extensive input of representatives from various NACUFS member institutions to ensure the information gathered would be relevant and useful (a copy of the survey form can be found in this report’s Appendix). Since 2004, members have had the option of choosing to administer their survey online. Of the 101 schools that used the survey in 2016, 81 chose this option, thus avoiding significant printing and shipping costs, as well as “going green.” These online schools distributed unique identifiers (usually via e-mail) to their students, staff and faculty, allowing respondents to access a central survey website. This online system permitted respondents to rate as many locations as they wished and was customized for each participating institution, showing only their school’s dining establishments. This online option provided several advantages, including considerable cost savings over the traditional printed methodology, as well as increased convenience on the part of the respondent. In addition, the open-ended comments provided by online respondents are sent to the schools in an electronic format for easier analysis. E-mails with a link to the website or paper forms, as appropriate, were distributed by the participating institutions in late October and into November. Completed paper forms were shipped by the schools directly to Industry Insights, where the data from the questionnaires were scanned electronically for processing and checks were run to ensure data validity. Online responses went directly to an Industry Insights server. The survey asked respondents to rate the importance of, and their satisfaction with, 25 operating characteristics as they applied to that particular dining facility in general, without regard to any specific meal.

Copyright © 2017 The National Association of College & University Food Services. All rights reserved.

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2016 NACUFS Customer Satisfaction Benchmarking Survey The 25 operating characteristics measured were: Food: Overall Taste Eye appeal Freshness Nutritional content Value

Menu: Availability of posted menu items Variety of menu choices Variety of healthy menu choices Variety of vegetarian menu choices

Service: Overall Speed of service Hours of operation Helpfulness of staff Friendliness of staff

Cleanliness: Overall Serving areas Eating areas (tables, chairs, etc.)

Dining Environment: Location Layout of facility Appearance Availability of seating Comfort (seats, temperature, lighting, sound level, etc.)

Environmental Stewardship/Sustainability: Environmentally friendly practices related to food Social/ethical practices related to food

All told, 101 institutions took part in this year’s survey, and 129,062 useable questionnaires were submitted to Industry Insights for processing. Forms that had less than a minimal number of response fields completed were removed from the sample. Also, unless otherwise noted, responses of “Not Applicable” have been removed from the survey data. The results displayed in this report for your institution include all reasonably complete and usable forms that were returned, regardless of whether required minimum quantities for a particular location(s) were met.

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HOW TO USE THIS DATA Definition of Rating Scales Unless otherwise noted, “mean rating” figures throughout this report are based on a 1 to 5 scale, where 1=very dissatisfied/not at all important, 2=somewhat dissatisfied/not very important, 3=mixed, 4=somewhat satisfied/somewhat important, and 5=very satisfied/very important. Sampling Error To assist in analysis of the survey results, the “Sampling Error” (also known as the “Standard Error of the Mean”) is shown for each mean rating score in the Detailed Survey Results tables. The Sampling Error is important in that it shows the extent to which the sample mean rating (based on those who responded to the survey) is a statistically accurate predictor of the population mean rating (that is, all people who use the institution’s dining halls and retail units). About two-thirds (68.2%) of all sample means will be within one Sampling Error (or Standard Error) of the population mean, while 95.4% of all sample means will be within two Sampling Errors of the population mean, and 99.7% of all sample means will be within three Sampling Errors of the population mean. In other words, if your institution were to repeat this survey 100 times on the same population, 68 of those times, the sample mean would be within one Sampling Error of the population mean, 95 times it would be within two Sampling Errors, and it would almost always be within three Sampling Errors of the population mean. In the example below, XYZ University had a mean satisfaction rating of 3.99 with regard to “Food: Overall” and a Sampling Error of .09. This means that XYZ can be 95% confident that the population mean satisfaction is between 3.81 and 4.17. Food: Overall XYZ Sampling 95% Sample Error Confidence Mean (2 x Sampling Error) 3.99

.09

.18

Range

3.81 to 4.17

An important, and intuitive, implication is that the more surveys received, the lower the Sampling Error, and thus the more accurate the prediction of the overall population mean.

Copyright © 2017 The National Association of College & University Food Services. All rights reserved.

ii

2016 NACUFS Customer Satisfaction Benchmarking Survey REPORT ORGANIZATION To make this report meaningful and informative, yet easy to use, it has been divided into three main sections: “Industry Overview,” “Executive Summary,” and “Detailed Survey Results.” The “Industry Overview” presents a user-friendly summary of the survey’s overall findings, based on the aggregated data from all participating institutions (“Entire Sample”). This section shows the demographic make-up of the institutions that participated in the study and provides a look at how these institutions fared overall in terms of customer satisfaction. Members asked for survey improvements, and NACUFS listened… The “Executive Summary” is an important enhancement to the report that was added based on extensive feedback from NACUFS members. This section includes…  Predictors of Overall Satisfaction  Priority Matrixes  Comparative Tables  Three Year Trend Data  Location-specific Results These additions to the report will be described in further detail at the beginning of the Executive Summary. NACUFS is continually striving to provide its members with the information they need to successfully run their operations, and the Executive Summary is a result of this commitment to member satisfaction. The “Detailed Survey Results” section, as the name suggests, presents the survey data in greater detail, showing both the frequency distributions and mean results for your institution and the entire sample broken down by various respondent and institutional characteristics. Note that the first table in this section shows the demographics characteristics of your survey’s respondents. The first row of this table shows the total number of useable submissions your survey received. The number of responses shown for

About This Report

subsequent questions may be less than this total since not all respondents answered all questions.

ABOUT THE STUDY It is believed the data presented in this report represent a valid cross-section of your customers and is representative of the customers in total, within the statistical limits discussed above. However, the statistical validity of responses for any given question varies somewhat depending on sample sizes and the demographics of response. Industry Insights, therefore, makes no representations or warranties with respect to the results of this study and shall not be liable to NACUFS, your institution or anyone else for any informational inaccuracies, errors, or omissions in content. At the completion of this project, all paper questionnaires received by Industry Insights will be returned to their institutions so the open-ended comments that respondents gave can be examined. Institutions utilizing the online form will receive their comments electronically.

CONTACT INFORMATION Participating institutions that wish to have Industry Insights run special customized reports based on the survey data should please contact: Steve Kretzer e-mail: [email protected] (614) 389-2100 ext 106 Industry Insights, Inc. 6235 Emerald Parkway Dublin, OH 43016 Please address any questions you may have regarding the report or data compilation to either Steve Kretzer (see contact info above) or Shannon McLaughlin of NACUFS (517) 332-2494 email: [email protected]. NACUFS and Industry Insights, Inc., are pleased to provide you with this report and hope you will find it most useful.

Copyright © 2017 The National Association of College & University Food Services. All rights reserved.

iii

2016 NACUFS Customer Satisfaction Benchmarking Survey

About This Report

The table below shows the names of the dining halls and retail establishments that your institution surveyed. Throughout the Executive Summary and Detailed Survey Results sections of this report, the dining halls and retail establishments are referred to by their corresponding number from this table. 1 2

Dining Halls Los Olivos Dining Commons

1 2

3 4 5

3 4 5

6 7 8

6 7 8

9 10

9 10

11 12

11 12

13 14 15 16 17 18 19 20

13 14 15 16 17 18 19 20

Retail Establishments Carls Jr. at Campus Center Marketplace Fresh Escape Jamba Express at Campus Center Marketplace Jamba Juice at the BRIC Peets Freshens at BSC International Grounds at Campus Center Marketplace Innovation Brew Works Hibachi San at BSC Panda Express at Campus Center Marketplace Poly Fresh Market at BSC Pony Express Market at Campus Center Marketplace Einsteins Bagels at The College of Business Pony Express Market at The College of Business Round Table Pizza at BSC Starbucks at the Library Subway at BSC Taco Bell at Campus Center Marketplace The Den by Dennys at the Suites Vista Market at the Suites QDoba at BSC Poly Trolley Food Truck

NACUFS Regions: Continental Alberta, Colorado, Idaho, Manitoba, Minnesota, Montana, North Dakota, Saskatchewan, South Dakota, Utah, Wyoming Mid-Atlantic Delaware, District of Columbia, Maryland, New Jersey, Pennsylvania, Virginia, West Virginia Midwest Illinois, Indiana, Iowa, Kansas, Michigan, Missouri, Nebraska, Ohio, Wisconsin Northeast Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont, Nova Scotia, Ontario, Quebec Pacific Alaska, Arizona, California, Hawaii, Nevada, Oregon, Washington, British Columbia, Australia, China, Fiji, Mexico, New Zealand Southern Alabama, Arkansas, Florida, Georgia, Kentucky, Louisiana, Mississippi, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Puerto Rico, Virgin Islands

Copyright © 2017 The National Association of College & University Food Services. All rights reserved.

iv

Industry Overview

2016 Customer Satisfaction Benchmarking Survey Report

Industry Overview

The overall results of the 2016 NACUFS Customer Satisfaction Benchmarking Survey are outlined below. Users of this information should bear in mind that because studies of this type measure perceptions and attitudes in addition to concrete facts, a certain amount of bias may have been introduced based on how individual respondents might have interpreted specific questions. The questions asked in this study were designed and phrased to be as clear and unambiguous as possible; it is therefore believed any such biases are minimal and the data reported are representative of the overall universe.

Respondent Demographics - All Schools To provide context, the demographic makeup of the entire survey’s respondents for 2012 through 2016 can be seen in the graphs below. As shown, the demographic characteristics of the individual respondents have remained consistent across the past five survey years. (All sample sizes shown are based on the 2016 survey results.) Respondent Type

Student Class Status

Sample Size = 128,794

Sample Size = 111,726

42% 38% 37% 38% 39%

87% 85% Student

First year

87% 85%

21% 21% 22% 22% 23%

86%

Sophomore 9% 11% Administration/Staff

2016

9%

16% 17% 18% 17% 17%

2015

10%

2014

9%

2013

Junior

2012

Faculty

Senior

3% 4%

Graduate 1% 1%

Other

1% 0%

20%

40%

60%

80%

100%

0%

20%

40%

42%

Off campus

41%

39% 39% 41% 39% 39%

50%

2016 2015 2014 2013 2012

41% 40%

0% 0% 0% 0% 0% 1% 1% 1% 1% 0% 0%

30%

38%

60% 59% 58% 60% 60%

Female

Other Identity

10%

Sample Size = 127,330

("Identity" new in 2012) Sample Size = 128,232

Transgender

2012

Live…

Respondent Gender Identity

Male

2013

1% 1% 1% 1% 1%

1% 1%

2014

6% 7% 6% 6% 5%

4%

Other

2015

14% 16% 16% 16% 15%

3% 3%

2016

62%

2016 2015 2014 2013 2012

58%

On campus

59% 59% 60%

10%

20%

30%

40%

50%

60%

70%

0%

10%

20%

Copyright © 2017 The National Association of College & University Food Services. All rights reserved.

30%

40%

50%

60%

70%

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2016 Customer Satisfaction Benchmarking Survey Report

Industry Overview

Institutional Demographics – All Schools (based on total responses received) Demographic characteristics of the participating institutions are displayed below. The figures shown are based on the percentage of total responses that came from institutions of that type. For example, 17% of all questionnaires received in 2016 came from institutions in the Northeast Region, while 78% came from mainly self-operated institutions and 99% came from primarily four-year colleges. Of the 129,062 useable survey responses received, 45.5% were for dining halls, while the remaining 54.5% were for retail units. Of the retail unit types, food courts (34%) and express units (23%) received the highest number of surveys. NACUFS Region Sample Size = 129,062

Type of Retail Unit 2015

15% 19% 18% 17% 14%

Southern

2013 2012

19% 17% 19%

Specialty Coffee Shop/Juice Bar

29% 25% 25% 27% 25%

Continental

0%

10%

No type given

20%

30%

2012

10%

20%

Institution Type

Operation Type

Sample Size = 129,062

Sample Size = 129,062

30%

Primarily 4-year

96%

40%

50%

78% 76% 71% 76% 81%

99% 97%

2014

0% 0% 0% 0% 2% 0%

40%

2015

13% 11% 14% 12% 14%

Convenience Store

13% 9% 11% 11% 11%

2016

2013

4% 6% 6% 6% 8%

Sit-down Restaurant

9% 8% 8% 11% 10%

Mid-Atlantic

12% 12% 10% 14% 18% 23% 25% 24% 24% 20% 14% 14% 13% 14% 14%

Express Unit

22%

Midwest

Food Court

Marketplace

17% Northeast

34% 31% 34% 30% 26%

2014

16% 17% 19% 16% 21%

Pacific

Sample Size = 70,373

2016

Mainly Selfoperated

99%

21% 21% 25% 22% 16%

96% 2016 2015 2014

1% 3%

Primarily 2-year

2013 2012

4% 1% 4% 0%

20%

40%

60%

80%

100%

Mainly Contracted

Combination of Both

2016 2015 2014 2013

1% 3% 5% 2% 3% 0%

2012

20%

Copyright © 2017 The National Association of College & University Food Services. All rights reserved.

40%

60%

80%

100%

2

2016 Customer Satisfaction Benchmarking Survey Report

Industry Overview Institution Type

Total Current Enrollment (Fulltime + Part-time Students) Sample Size = 129,062

Sample Size = 129,062

44% 43% 41% 48% 50%

Over 20,000 28% 32% 30%

10,001 to 20,000

25% 23%

Private

23% 26% 75% 77%

Public

0%

10%

77% 77%

5% 5% 4% 3% 5%

Under 2,500

23%

2016 2015 2014 2013 2012

21% 25% 23% 20% 24% 28% 20%

2,500 to 10,000

2016 2015 2014 2013 2012

74% 0%

20%

30%

40%

50%

10%

20%

30%

40%

50%

60%

70%

80%

90%

60%

Satisfaction Ratings As shown below, the mean (average) level of satisfaction with the participating institutions’ dining services reached its highest level of the past five years (3.92 on the five-point scale, where 1 = low and 5 = high satisfaction, versus 3.81 in 2015). In fact, this year’s mean satisfaction level was the highest reported in the survey’s 17 years. Overall, almost three-quarters of the valid respondents (73%) were very or somewhat satisfied with their institution’s dining services in 2016. In general, how satisfied or dissatisfied are you with the dining services provided by your college/university? Sample Size = 108,903

32% 28% 30% 31% 32%

(5) Very Satisfied

41% 40% 40% 40% 41%

(4) Somewhat Satisfied

17% 19% 18% 17% 17%

(3) Mixed

6% 8% 7% 8% 7%

(2) Somewhat Dissatisfied

2016 Mean = 3.92 2015 Mean = 3.81 2014 Mean = 3.84 2013 Mean = 3.85

3% 4% 4% 4% 4%

(1) Very Dissatisfied

0%

10%

2012 Mean = 3.90

20%

30%

40%

50%

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2016 Customer Satisfaction Benchmarking Survey Report

Industry Overview

In addition to rating their overall satisfaction with their institutions’ dining services, the respondents were also asked to rate the importance of specific dining attributes and their satisfaction with each attribute. The results are summarized beginning below. Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) (1) Not at All Important

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean Importance

Number of Responses

Overall

0%

1%

8%

27%

64%

4.53

104,745

Taste

0%

1%

5%

20%

74%

4.67

104,826

Eye appeal

3%

12%

20%

34%

32%

3.81

104,359

Freshness

0%

1%

7%

25%

67%

4.58

104,229

Nutritional content

1%

3%

11%

29%

56%

4.35

103,914

Value

1%

2%

12%

29%

56%

4.38

102,728

Availability of posted menu items

1%

4%

12%

36%

48%

4.25

101,867

Variety of menu choices

0%

2%

9%

34%

54%

4.40

102,525

Variety of healthy menu choices

2%

3%

12%

30%

53%

4.29

101,670

Variety of vegetarian menu choices

18%

12%

15%

21%

34%

3.43

86,991

Overall

0%

1%

8%

32%

58%

4.46

102,895

Speed of service

0%

2%

8%

33%

57%

4.44

103,018

Hours of operation

1%

2%

9%

31%

57%

4.42

102,815

Helpfulness of staff

1%

3%

11%

32%

54%

4.36

102,432

Friendliness of staff

1%

2%

10%

30%

57%

4.40

102,572

Overall

0%

1%

6%

24%

68%

4.58

102,635

Serving areas

0%

1%

8%

26%

64%

4.53

101,840

Eating areas (tables, chairs, etc.)

1%

2%

7%

27%

63%

4.50

100,346

Location

1%

4%

12%

34%

50%

4.27

102,348

Layout of facility

2%

8%

17%

38%

35%

3.97

101,870

Appearance

2%

7%

18%

37%

36%

3.97

101,622

Availability of seating

1%

3%

11%

33%

52%

4.30

100,045

Comfort (seats, temperature, lighting, sound level, etc.)

1%

4%

13%

37%

44%

4.19

99,660

Environmentally friendly practices related to food

5%

6%

16%

28%

45%

4.04

93,036

Social/ethical practices related to food

5%

6%

17%

28%

43%

3.97

90,892

FOOD

MENU

SERVICE

CLEANLINESS

DINING ENVIRONMENT

ENVIRONMENTAL STEWARDSHIP/SUSTAINABILITY

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4

2016 Customer Satisfaction Benchmarking Survey Report

Industry Overview

Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) (1) Very Dissatisfied

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean Satisfaction

Number of Responses

Overall

3%

6%

17%

42%

31%

3.93

126,532

Taste

3%

7%

19%

39%

31%

3.89

126,438

Eye appeal

3%

8%

22%

36%

31%

3.86

125,862

Freshness

4%

10%

22%

34%

31%

3.79

125,956

Nutritional content

5%

11%

26%

32%

25%

3.60

124,740

Value

7%

12%

25%

31%

25%

3.55

123,623

Availability of posted menu items

3%

7%

16%

33%

40%

4.00

123,753

Variety of menu choices

6%

12%

20%

32%

30%

3.68

125,076

Variety of healthy menu choices

7%

13%

23%

31%

26%

3.56

123,518

Variety of vegetarian menu choices

7%

11%

25%

28%

29%

3.61

95,846

Overall

2%

3%

12%

34%

49%

4.24

125,648

Speed of service

3%

6%

14%

33%

44%

4.08

125,539

Hours of operation

5%

10%

15%

29%

40%

3.88

125,151

Helpfulness of staff

2%

4%

12%

29%

53%

4.28

124,775

Friendliness of staff

2%

4%

11%

27%

56%

4.31

125,087

Overall

2%

4%

11%

35%

49%

4.25

125,527

Serving areas

2%

3%

10%

34%

51%

4.30

124,439

Eating areas (tables, chairs, etc.)

3%

7%

16%

34%

40%

4.02

122,564

Location

1%

2%

8%

28%

60%

4.44

125,306

Layout of facility

2%

3%

11%

34%

51%

4.29

124,798

Appearance

1%

2%

10%

34%

52%

4.33

124,654

Availability of seating

3%

7%

16%

31%

43%

4.02

122,445

Comfort (seats, temperature, lighting, sound level, etc.)

2%

5%

14%

34%

45%

4.16

122,567

Environmentally friendly practices related to food

3%

4%

19%

34%

40%

4.06

112,171

Social/ethical practices related to food

2%

4%

19%

34%

41%

4.08

109,591

FOOD

MENU

SERVICE

CLEANLINESS

DINING ENVIRONMENT

ENVIRONMENTAL STEWARDSHIP/SUSTAINABILITY

Copyright © 2017 The National Association of College & University Food Services. All rights reserved.

5

2016 Customer Satisfaction Benchmarking Survey Report

Industry Overview

The following series of graphs shows the mean satisfaction ratings for the various dining service attributes over the past five years on the one to five scale. As shown, there were across the board increases in mean satisfaction ratings for 2016. Mean* Satisfaction with Various Items as They Apply to the Surveyed Facility in General without Regard to Any Specific Meal FOOD

Food: Overall

3.93 3.84 3.88 3.91 3.93

Taste

3.89 3.81 3.84 3.88 3.89

Eye appeal

3.86 3.78 3.81 3.85 3.86

Freshness

3.79 3.70 3.73 3.77 3.80 3.60 3.51 3.53 3.54 3.55

Nutritional content

3.55 3.42 3.48 3.49 3.50

Value

0.00

1.00

2.00

3.00

2016 2015 2014 2013 2012

4.00

5.00

MENU 4.00 3.95

Availability of posted menu items

3.99 4.04

2016 2015

4.05

2014 2013

3.68

2012

3.63

Variety of menu choices

3.66 3.69 3.70 3.61 3.53

Variety of vegetarian menu choices

3.57 3.58 3.62 3.56 3.48

Variety of healthy menu choices

3.50 3.51 3.53 0.00

1.00

* 1 to 5 Scale, Where Higher Mean = Higher Satisfaction

2.00

3.00

4.00

5.00

("Not Applicable" Responses Removed)

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6

2016 Customer Satisfaction Benchmarking Survey Report

Industry Overview

Mean* Satisfaction with Various Items as They Apply to the Surveyed Facility in General without Regard to Any Specific Meal CLEANLINESS

SERVICE 4.31 4.24 4.25 4.26 4.28

Friendliness of staff

4.30 4.24

Serving areas

4.28 4.20 4.21 4.22 4.24

Helpfulness of staff

2015 2013 2012

4.20

1.00

2.00

3.00

4.00

4.28

4.02 3.98

Eating areas (tables, chairs, etc.)

4.01

2015

4.03

2014

4.07

2013 2012 0.00

1.00

2.00

3.00

4.00

5.00

5.00

DINING ENVIRONMENT

2016

4.21 4.24

2016

0.00

4.25

Cleanliness: Overall

3.88 3.84 3.84 3.86 3.86

Hours of operation

4.31

2014

4.08 4.00 4.01 4.02 4.06

Speed of service

4.27

2016

4.24 4.16 4.18 4.19 4.22

Service: Overall

4.25

ENVIRONMENTAL STEWARDSHIP/SUSTAINABILITY

2015

4.44 4.39 4.38 4.39 4.40

2014 2013 2012

2016

Location

4.33 4.27 4.27 4.29 4.30

Appearance

2015

4.08

2014 2013 2012

4.00

Social/ethical practices related to food

4.04

4.05

4.08

4.29 4.23 4.22 4.23 4.24

Layout of facility

4.06

4.16 4.09 4.12 4.12 4.14

Comfort (seats, temperature, lighting, sound level, etc.)

3.98

Environmentally friendly practices related to food

4.03

4.04

4.02 3.96 3.96 3.96 3.99

Availability of seating

4.06

0.00 0.00

1.00

2.00

3.00

4.00

1.00

2.00

3.00

4.00

5.00

5.00

* 1 to 5 Scale, Where Higher Mean = Higher Satisfaction

("Not Applicable" Responses Removed)

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7

2016 Customer Satisfaction Benchmarking Survey Report

Industry Overview

Examining the difference between an item’s mean importance and mean satisfaction ratings can yield significant insights. Using this “gap analysis,” areas where importance significantly outscored satisfaction should be looked at as possible opportunities for improvement. The graphs below and on the following page illustrate the areas where this gap was the largest for the overall survey sample. This report also includes the gap analysis for your specific institution in the “Executive Summary” section. Mean* Importance of, and Satisfaction with, Various Items as They Apply to the Surveyed Facility in General Mean* Importance

Mean* Satisfaction

4.67

Taste

3.89 4.58

Cleanliness: Overall

4.25 4.58

Freshness

3.79 4.53

Food: Overall

3.93 4.53 4.30

Cleanliness: Serving areas

4.50

Cleanliness: Eating areas (tables, chairs, etc.)

4.02 4.46 4.24

Service: Overall

4.44

Speed of service

4.08 4.42

Hours of operation

3.88 4.40

Variety of menu choices

3.68 4.40 4.31

Friendliness of staff

4.38

Value

3.55 4.36 4.28

Helpfulness of staff

4.35

Nutritional content

3.60 4.30 4.02

Availability of seating

4.29

Variety of healthy menu choices

3.56 4.27 4.44

Location

4.25 4.00

Availability of posted menu items

4.19 4.16

Comfort (seats, temperature, lighting, sound level, etc.)

4.04 4.06

Environmentally friendly practices related to food

3.97

Appearance

4.33 3.97 4.08

Social/ ethical practices related to food

3.97 4.29

Layout of facility

3.81 3.86

Eye appeal

3.43 3.61

Variety of vegetarian menu choices

0.00

1.00

2.00

3.00

4.00

5.00

*1 to 5 Scale, Where Higher Value = Higher Importance/Satisfaction

Copyright © 2017 The National Association of College & University Food Services. All rights reserved.

8

2016 Customer Satisfaction Benchmarking Survey Report

Industry Overview

As shown below, value, freshness, taste, nutritional content and variety of healthy menu options were the areas where importance outscored satisfaction by the largest margins. This has also been the case over the last several years. "Gap Analysis" Importance minus Satisfaction Value

0.83

Freshness

0.79

Taste

0.78

Nutritional content

0.75

Variety of healthy menu choices

0.74

Variety of menu choices

0.72

Food: Overall

0.60

Hours of operation

0.54

Cleanliness: Eating areas (tables, chairs, etc.)

0.48

Speed of service

0.37

Cleanliness: Overall

0.33

Availability of seating

0.28

Availability of posted menu items

0.25

Cleanliness: Serving areas

0.23

Service: Overall

0.22

Friendliness of staff

0.09

Helpfulness of staff

0.08

Comfort (seats, temperature, lighting, sound level, etc.)

0.03

Environmentally friendly practices related to food

-0.02

Eye appeal

-0.05

Social/ ethical practices related to food

-0.11

Location

-0.17

Variety of vegetarian menu choices

-0.18

Layout of facility

-0.31

Appearance

-0.36

-1.00

-0.50

0.00

0.50

1.00

Copyright © 2017 The National Association of College & University Food Services. All rights reserved.

1.50

9

Executive Summary

2016 Customer Satisfaction Benchmarking Survey Report

Executive Summary

As part of its ongoing efforts to make this survey as useful and beneficial as possible for the membership, a committee of NACUFS members met at Industry Insights in Columbus, OH, to discuss how the survey could be improved. The result of this meeting and several subsequent conference calls was this Executive Summary. This important enhancement to the report contains data specific to your institution and includes… 

Predictors of Overall Satisfaction Multiple regression analysis was used to determine the “Key Drivers” of overall satisfaction for your institution. These Key Drivers are shown alongside the mean satisfaction and gap1 ratings for both your institution and the overall survey sample benchmarks. This section is described in more detail below.



Priority Matrixes These graphs illustrate your institution’s mean importance and satisfaction ratings for each of the survey’s operating characteristics over the past three surveyed years, as well as highlighting the Key Drivers as determined by the regression analysis. This section is described in more detail below.



Comparative Tables These tables present the mean satisfaction and gap ratings for your institution displayed by respondent characteristics and shown alongside the appropriate benchmark comparison groups. The data is also summarized by all you care to eat facilities (dining halls) versus retail units.



Three Year Trend Data This section shows your institution’s mean satisfaction and gap ratings for each of the past three years in both tabular and graphic form (based on your institution’s past participation in this survey) so that performance trends can be examined over time. The trend graphs also show how the overall industry has performed over the past three years. This section is described in more detail below.



Location-specific Results These tables show the mean satisfaction and gap ratings for each of your surveyed locations.

PREDICTORS OF OVERALL SATISFACTION For this report, multiple regression analysis was the statistical method used for examining the relationship between an outcome variable (also known as the dependent variable) and several predictor (independent) variables. This “Key Driver” analysis is extremely useful when examining customer satisfaction survey data because it allows one to combine many independent variables into one predictive equation and also determine the unique role each variable plays in influencing the outcome. Multiple regression analysis provides a measure of the total explanatory power of the model and also provides an estimate of whether a given variable is a statistically significant outcome predictor. In other words, multiple regression analysis is used to determine the relative weight each performance attribute’s ratings have on overall satisfaction. The attributes with the largest regression coefficients can be considered the most important drivers of overall satisfaction.

1

As discussed in the Industry Overview, gap analysis involves comparing the mean importance rating for an item versus the item’s mean satisfaction rating. Items where the importance is significantly higher than the satisfaction are potential areas for improvement. As an enhancement to the report this year, this gap analysis has been included in many of the tables found in this Executive Summary section.

Copyright © 2017 The National Association of College & University Food Services. All rights reserved.

11

2016 Customer Satisfaction Benchmarking Survey Report

Executive Summary

For purposes of this report, stepwise multiple regression was used. This is among the most commonly used methods of regression analysis for customer satisfaction survey data, as it helps lessen the impact of multi-collinearity2, which commonly occurs in these types of surveys. For this report, the survey question “In general, how satisfied or dissatisfied are you with the dining services provided by your college/university?” was used as the dependent variable that represents overall satisfaction, while each of the 25 performance attributes listed on page ii were the independent variables. Thus, our regression analysis examines the role each of the 25 performance attributes played in determining overall satisfaction. When analyzing regression data, the following items need to be examined: 

The coefficient of determination (“Adjusted R2” )



Significance of model test (“Sig.” of the model)



Significance of variable (“Sig.”)



Regression coefficients for each variable (“Unstandardized Coefficient B”)

The coefficient of determination (Adjusted R2) shows the proportion of the variance in overall satisfaction that is explained by the 25 attributes. Put another way, Adjusted R2 shows how well our model (overall satisfaction as a function of the 25 performance attributes) works. An Adjusted R2 of .456, for example, means that 45.6% of the variance in overall satisfaction responses is explained by the 25 attributes. (For comparison, historically, the Adjusted R2 generally ranges from around .3 to .5 for the schools in this survey.) It is also important to consider if the set of independent variables is statistically significant at predicting overall customer satisfaction, and this is illustrated by “Sig.” shown in “Model Summary” in Figure 1. Figures less than .05 indicate that the model was significant at the five percent level. This means that there is less than a 5% likelihood that our regression results occurred by chance. To determine which specific attributes were significant predictors in our model, we check the significance of each variable (“Sig.”). The regression model was set to allow significance of .05 or less, and only those attributes that met this criterion are shown. Finally, we examine the regression coefficients (“Unstandardized Coefficient B”) to assess the effect of each predictor - the higher the number, the greater the effect of the predictor on overall satisfaction. For example, a B of .327 means that for every one unit increase in the response to this question, we could expect overall satisfaction to increase by .327 units on our five point satisfaction scale. In other words, if “Nutritional Content” had a B of .327 and we compared respondents who rated nutritional content a 4 (somewhat satisfied) versus those who rated nutritional content a 5 (very satisfied), according to our model, we would expect that the latter group would have an overall satisfaction rating .327 units higher. Figures 1 and 2 on the following pages are based on fictitious data and are intended as examples to illustrate how to interpret the tables beginning on page 16 that have been customized for your institution.

2

Multi-collinearity arises in customer satisfaction survey data when respondent ratings for different performance attributes are correlated. For example, a respondent’s opinion regarding dining environment layout and dining environment appearance may be closely related.

Copyright © 2017 The National Association of College & University Food Services. All rights reserved.

12

2016 Customer Satisfaction Benchmarking Survey Report

Executive Summary

Summary of Figure 1 

In “Model Summary,” the coefficient of determination (“Adjusted R2”) of .39 means our model explains 39% of the variance in overall satisfaction



In “Model Summary,” the “Sig.” of 0.00 means it is highly unlikely that our model’s findings are based on random chance



The significance of the variables (“Sig.” under “Your Institution”) shows that each of the five predictor variables is a significant predictor of overall satisfaction at a 95% confidence level, since all the values are less than .05



The regression coefficients for each variable (“Unstandardized Coefficient B” under “Your Institution”) show the extent to which that variable predicts overall satisfaction.

Figure 1 Extent to Which Various Factors Predict Overall Satisfaction* Your Institution Unstandardized Coefficient B Sig.

Variety of vegetarian menu choices Eye appeal Social/ethical practices related to food Layout of facility Appearance Environmentally friendly practices related to food Availability of posted menu items Comfort (seats, temperature, lighting, sound level, etc.) Location Variety of healthy menu choices Helpfulness of staff Availability of seating Nutritional content Friendliness of staff Value Variety of menu choices Hours of operation Speed of service Service: Overall Food: Overall Cleanliness: Eating areas (tables, chairs, etc.) Cleanliness: Serving areas Cleanliness: Overall Freshness Taste

All Respondents

(Extent to w hich (Likelihood that this item predicts item's predictor Mean Overall status w as due to Satisfaction) random chance) Satisfaction

Predictor Status** Top Predictor 2nd Predictor 3rd Predictor 4th Predictor 5th Predictor

0.29 0.19 0.15 0.14 0.08

0.00 0.00 0.00 0.01 0.01

3.87 3.60 3.58 3.83 4.10 3.66 3.58 3.51 3.93 3.52 3.49 4.14 4.06 3.77 4.12 4.22 4.11 4.11 4.03 4.33 3.97 4.11 4.00 4.11 4.00

Mean Mean Gap*** Satisfaction 0.51 3.52 0.71 3.80 0.83 4.00 0.75 4.21 -0.07 4.26 0.37 3.97 0.98 4.01 0.77 4.08 0.22 4.40 0.68 3.44 -0.20 4.18 0.20 3.95 0.26 3.46 0.53 4.22 0.12 3.40 0.09 3.61 0.42 3.79 0.36 4.00 0.46 4.16 -0.09 3.85 0.13 4.01 0.15 4.26 0.24 4.24 0.15 3.75 0.24 3.83

Mean Gap*** -0.14 0.09 -0.02 -0.19 -0.23 0.07 0.20 0.18 -0.10 0.90 0.17 0.40 0.93 0.18 1.03 0.82 0.64 0.45 0.31 0.69 0.54 0.31 0.38 0.89 0.86

* Items have been sorted by predictor status for your institution. Items that are not predictors are listed in the sequence in which they were presented on the survey form. ** If cell is blank, that item was not a predictor of overall satisfaction. *** Gap = Mean Importance minus Mean Satisfaction.

Model Summary Adjusted R Square 2

Adjusted R = 0.39

Sig. 0.000

Copyright © 2017 The National Association of College & University Food Services. All rights reserved.

13

2016 Customer Satisfaction Benchmarking Survey Report

Executive Summary

PRIORITY MATRIXES Another important component of this report is comprised of the three Priority Matrix graphs (one for each of the past three survey years). These graphs are intended to help decision makers prioritize their efforts and hone in on the areas where the greatest impact on overall customer satisfaction can be achieved. In the example below (Figure 2), again based on fictitious data, satisfaction ratings are plotted on the vertical axis, with importance ratings on the horizontal axis. Each of the 25 attributes has been graphed based on the mean satisfaction and mean importance ratings they were given by this institution’s respondents. The vertical line in the graph represents the overall mean importance for all of the attributes combined, as rated by your respondents, and similarly, the horizontal line represents the overall mean satisfaction for all of the attributes combined. The lines divide the graph into four priority quadrants. Summary of Figure 2  Sustain = High Satisfaction, Low Importance (Institution may be “overachieving” here.)  Sustain or Improve = High Satisfaction, High Importance (In general, institution is doing well here. Monitor to make sure there are no drops in satisfaction for these important items.)  Action Area = Low Satisfaction, High Importance (May want to concentrate efforts here first.)  Watch = Low Satisfaction, Low Importance (In general, no action needed, although monitor to ensure that none of these low satisfaction areas move into the “important” quadrant, where they would become an Action Area.) Items in bold were the “Key Drivers” as determined by the regression analysis. Figure 2 Priority Matrixes Sustain

High Satisfaction, Low Importance

Sustain or Improve

2016 2008

High Satisfaction, High Importance

5.00

Satisfaction

4.50

15 14 11 12 17

20 21

4.00

19

23

7

13

1 8

3.50 10

3

Watch

3.50

Low Satisfaction, Low Importance

2 4

6 9

3.00 3.00

16

18

22

4.00 Importance

5

4.50

5.00

Action Area

Low Satisfaction, High Importance

1 = Food: Overall 2 = Taste 3 = Eye appeal 4 = Freshness 5 = Nutritional content 6 = Value 7 = Availability of posted menu items 8 = Variety of menu choices 9 = Variety of healthy menu choices 10 = Variety of vegetarian menu choices 11 = Service: Overall 12 = Speed of service 13 = Hours of operation 14 = Helpfulness of staff 15 = Friendliness of staff 16 = Cleanliness: Overall 17 = Cleanliness: Serving areas 18 = Cleanliness: Eating areas 19 = Location 20 = Layout of facility 21 = Appearance 22 = Availability of seating 23 = Comfort 24 = Environmentally friendly practices related to food 25 = Social/ethical practices related to food

Items in Bold are “Key Drivers”

In the example above, decision-makers might want to concentrate their efforts on the lower right quadrant (low satisfaction and high importance) items, as well as “variety of vegetarian menu choices” and “eye appeal,” since these are key drivers and are in the “‘watch” quadrant.

Copyright © 2017 The National Association of College & University Food Services. All rights reserved.

14

2016 Customer Satisfaction Benchmarking Survey Report

Executive Summary

THREE YEAR TREND DATA This section displays historical data in both tabular and graphic format for the past two survey years alongside this year’s results to allow those institutions that have used the NACUFS Customer Satisfaction Survey package in the past to analyze trends. The trend tables are self-explanatory, and the trend graphs are described below. Trend Graphs These graphs show your institution’s satisfaction ratings for each of the past three survey years, to the extent possible based on your institution’s past participation. The graphs also show how the overall survey sample has trended over this period. Each of the 25 graphs represents one surveyed attribute. For each graph, the X and solid blue line represent your institution’s mean satisfaction figure for that attribute, while the  and dashed green line show the mean satisfaction for the overall sample (all institutions). The shaded area shows the “middle range” (the area between the 25th and 75th percentile, or the middle 50% of the respondents) for the overall sample. Eye Appeal 5

3.84

3.96

3.92

3.67

3.74

4

3.68 3

2

1 2014

2015

2016

The remainder of the tables and graphs in this Executive Summary (Comparative Tables, Three Year Trends and Location-specific Results) are self-explanatory.

Copyright © 2017 The National Association of College & University Food Services. All rights reserved.

15

2016 NACUFS Customer Satisfaction Benchmarking Survey Extent to Which Various Factors Predict Overall Satisfaction* Your Institution Unstandardized Coefficient B

Food: Overall Service: Overall Value Variety of menu choices Taste Eye appeal Freshness Nutritional content Availability of posted menu items Variety of healthy menu choices Variety of vegetarian menu choices Speed of service Hours of operation Helpfulness of staff Friendliness of staff Cleanliness: Overall Cleanliness: Serving areas Cleanliness: Eating areas (tables, chairs, etc.) Location Layout of facility Appearance Availability of seating Comfort (seats, temperature, lighting, sound level, etc.) Environmentally friendly practices related to food Social/ethical practices related to food

Predictor Status** Top Predictor 2nd Predictor 3rd Predictor 4th Predictor

All Respondents

Sig.

(Likelihood that this (Extent to which item item's predictor predicts Overall status was due to Satisfaction) random chance)

0.33 0.25 0.11 0.09

0.00 0.00 0.00 0.01

Mean Satisfaction 4.11 4.25 3.58 3.99 4.10 4.03 3.99 3.73 4.13 3.75 3.70 4.13 4.00 4.29 4.32 4.34 4.28 3.98 4.24 4.18 4.20 3.64 3.85 4.07 4.10

Mean Mean Gap*** Satisfaction 0.45 3.93 0.33 4.24 1.00 3.55 0.43 3.68 0.58 3.89 -0.01 3.86 0.61 3.79 0.53 3.60 0.31 4.00 0.41 3.56 -0.26 3.61 0.47 4.08 0.48 3.88 0.20 4.28 0.22 4.31 0.31 4.25 0.27 4.30 0.55 4.02 0.08 4.44 -0.10 4.29 -0.10 4.33 0.74 4.02 0.41 4.16 0.00 4.06 -0.04 4.08

Mean Gap*** 0.60 0.22 0.83 0.72 0.78 -0.05 0.79 0.75 0.25 0.74 -0.18 0.37 0.54 0.08 0.09 0.33 0.23 0.48 -0.17 -0.31 -0.36 0.28 0.03 -0.02 -0.11

* Items have been sorted by predictor status for your institution. Items that are not predictors are listed in the sequence in which they were presented on the survey form. ** If cell is blank, that item was not a predictor of overall satisfaction. *** Gap = Mean Importance minus Mean Satisfaction. Model Summary Adjusted R Square

Sig.

(Amount of variance in Overall Satisfaction explained by our model)

(Likelihood that our model's findings were due to random chance)

2

Adjusted R = 0.404

0.000 16

School #49: California Polytechnic University, Pomona

2016 NACUFS Customer Satisfaction Benchmarking Survey Priority Matrixes

2016

Satisfaction

5

4

3

14 1517

19

2021 25 24

7 8

16 11 12

1 13 18

2

4

23 9

10

5 22

6

3 3

1 = Food: Overall 2 = Taste 3 = Eye appeal 4 = Freshness 5 = Nutritional content 6 = Value 7 = Availability of posted menu items 8 = Variety of menu choices

4 Importance

9 = Variety of healthy menu choices 10 = Variety of vegetarian menu choices 11 = Service: Overall 12 = Speed of service 13 = Hours of operation 14 = Helpfulness of staff 15 = Friendliness of staff 16 = Cleanliness: Overall

5

17 = Cleanliness: Serving areas 18 = Cleanliness: Eating areas (tables, chairs, etc.) 19 = Location 20 = Layout of facility 21 = Appearance 22 = Availability of seating 23 = Comfort (seats, temperature, lighting, sound level, etc.)

24 = Environmentally friendly practices related to food

25 = Social/ethical practices related to food

Bold Items Are "Key Drivers"

17

School #49: California Polytechnic University, Pomona

2016 NACUFS Customer Satisfaction Benchmarking Survey Priority Matrixes

2015

Satisfaction

5

21

19

20 3 25 24

4

7 8

16 15 1417 11 13 18

12

1

2 4

23 9

10

522 6

3 3

4

5

Importance

1 = Food: Overall 2 = Taste 3 = Eye appeal 4 = Freshness 5 = Nutritional content 6 = Value 7 = Availability of posted menu items 8 = Variety of menu choices

9 = Variety of healthy menu choices 10 = Variety of vegetarian menu choices 11 = Service: Overall 12 = Speed of service 13 = Hours of operation 14 = Helpfulness of staff 15 = Friendliness of staff 16 = Cleanliness: Overall

17 = Cleanliness: Serving areas 18 = Cleanliness: Eating areas (tables, chairs, etc.) 19 = Location 20 = Layout of facility 21 = Appearance 22 = Availability of seating 23 = Comfort (seats, temperature, lighting, sound level, etc.)

24 = Environmentally friendly practices related to food

25 = Social/ethical practices related to food

Bold Items Are "Key Drivers"

18

School #49: California Polytechnic University, Pomona

2016 NACUFS Customer Satisfaction Benchmarking Survey Priority Matrixes

2014

Satisfaction

5

20

21

19 7

3 2524

4

8

15 14 17 11 14 13 18

16 2

12

23 9

10

5 22 6

3 3

4

5

Importance

1 = Food: Overall 2 = Taste 3 = Eye appeal 4 = Freshness 5 = Nutritional content 6 = Value 7 = Availability of posted menu items 8 = Variety of menu choices

9 = Variety of healthy menu choices 10 = Variety of vegetarian menu choices 11 = Service: Overall 12 = Speed of service 13 = Hours of operation 14 = Helpfulness of staff 15 = Friendliness of staff 16 = Cleanliness: Overall

17 = Cleanliness: Serving areas 18 = Cleanliness: Eating areas (tables, chairs, etc.) 19 = Location 20 = Layout of facility 21 = Appearance 22 = Availability of seating 23 = Comfort (seats, temperature, lighting, sound level, etc.)

24 = Environmentally friendly practices related to food

25 = Social/ethical practices related to food Bold Items Are "Key Drivers"

19

School #49: California Polytechnic University, Pomona

2016 NACUFS Customer Satisfaction Benchmarking Survey

All Survey Respondents By Respondent Demographics YOUR INSTITUTION Respondent Type

Food: Overall Taste Eye appeal Freshness Nutritional content Value Availability of posted menu items Variety of menu choices Variety of healthy menu choices Variety of vegetarian menu choices Service: Overall Speed of service Hours of operation Helpfulness of staff Friendliness of staff Cleanliness: Overall Cleanliness: Serving areas Cleanliness: Eating areas (tables, chairs, etc.) Location Layout of facility Appearance Availability of seating Comfort (seats, temperature, lighting, sound level, etc.) Environmentally friendly practices related to food Social/ethical practices related to food

Student Class Status

Live... Gender Identity All Valid Faculty Admin/Staff Other First year Transgender Respondents Other Student Sophomore Junior Senior Graduate Female Male Other On campus Off campus Satis Gap* Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap 4.11 0.45 4.07 0.46 4.40 -0.07 4.27 0.43 4.33 0.67 4.01 0.50 4.07 0.37 4.12 0.40 4.09 0.49 4.02 0.65 4.33 0.50 4.16 0.48 4.04 0.42 3.80 1.00 3.56 0.44 3.85 0.57 4.20 0.41 4.10 0.58 4.06 0.59 4.40 0.27 4.27 0.56 4.33 0.67 3.90 0.75 4.10 0.47 4.10 0.50 4.17 0.56 4.02 0.72 4.18 0.60 4.14 0.62 4.04 0.54 4.20 0.60 3.80 0.31 3.75 0.83 4.22 0.49 4.03 -0.01 3.98 -0.01 4.50 -1.17 4.33 0.03 4.33 0.42 3.86 -0.08 3.95 -0.02 3.99 0.08 4.08 -0.07 3.94 0.20 4.18 0.04 4.10 0.11 3.94 -0.14 4.60 -1.80 3.40 -0.51 3.76 -0.04 4.13 0.00 3.99 0.61 3.94 0.63 4.60 -0.27 4.26 0.53 3.83 1.17 3.88 0.68 3.94 0.58 3.99 0.57 3.97 0.65 3.87 0.84 4.05 0.67 4.05 0.67 3.93 0.54 4.40 0.00 3.09 0.80 3.69 0.79 4.10 0.55 3.73 0.53 3.69 0.57 4.10 -0.10 3.98 0.28 4.00 0.75 3.65 0.60 3.57 0.57 3.76 0.52 3.71 0.57 3.66 0.78 3.81 0.75 3.75 0.63 3.73 0.38 4.00 -0.60 2.45 1.77 3.46 0.77 3.83 0.44 3.58 1.00 3.55 1.00 4.30 0.70 3.71 1.08 3.50 1.50 3.73 0.70 3.49 0.97 3.52 1.05 3.41 1.27 3.48 1.11 3.82 0.63 3.60 1.03 3.55 0.97 4.50 -0.10 2.70 1.43 3.49 0.86 3.61 1.06 4.13 0.31 4.08 0.33 4.40 0.27 4.38 0.28 4.83 -0.08 3.91 0.36 4.07 0.25 4.15 0.29 4.19 0.32 4.10 0.61 4.10 0.55 4.15 0.37 4.11 0.24 4.80 -0.30 3.64 0.59 3.83 0.38 4.24 0.29 3.99 0.43 3.95 0.46 4.80 -0.47 4.23 0.36 4.40 -0.20 3.69 0.73 4.02 0.32 4.02 0.36 4.07 0.35 3.98 0.62 4.43 0.16 4.00 0.52 3.98 0.33 4.40 0.00 4.27 -0.16 3.60 0.75 4.14 0.32 3.75 0.41 3.70 0.46 4.25 0.75 4.03 0.12 4.17 0.33 3.52 0.70 3.65 0.50 3.82 0.31 3.80 0.30 3.60 0.83 3.48 0.88 3.74 0.64 3.77 0.12 4.00 -0.60 3.25 0.85 3.40 0.78 3.88 0.28 3.70 -0.26 3.65 -0.21 4.33 0.67 3.94 -0.51 3.75 -0.08 3.52 -0.16 3.55 -0.05 3.76 -0.32 3.75 -0.28 3.58 0.04 3.13 0.31 3.66 0.03 3.76 -0.67 3.67 -0.47 3.22 0.90 3.42 -0.18 3.80 -0.28 4.25 0.33 4.24 0.31 4.80 -0.47 4.30 0.53 4.33 -0.13 4.25 0.22 4.12 0.41 4.24 0.31 4.28 0.33 4.27 0.53 4.24 0.53 4.24 0.42 4.27 0.22 4.60 0.20 3.92 -0.03 4.14 0.30 4.29 0.35 4.13 0.47 4.13 0.44 4.40 0.60 4.12 0.67 4.40 -0.40 4.21 0.30 3.98 0.51 4.12 0.47 4.17 0.47 4.02 0.74 3.76 1.06 4.11 0.56 4.16 0.37 4.80 0.00 4.42 -0.42 4.05 0.44 4.16 0.48 4.00 0.48 3.95 0.52 4.80 -0.80 4.26 0.31 4.50 0.50 3.82 0.68 3.79 0.56 4.06 0.32 4.03 0.51 3.87 0.89 4.05 0.60 4.02 0.56 3.97 0.37 4.40 0.40 3.82 0.18 3.69 0.81 4.11 0.36 4.29 0.20 4.26 0.20 5.00 -1.00 4.42 0.30 4.67 0.33 4.28 0.12 4.12 0.23 4.25 0.23 4.33 0.17 4.29 0.42 4.25 0.57 4.28 0.32 4.31 0.06 4.80 -0.80 4.08 -0.08 4.12 0.21 4.35 0.20 4.32 0.22 4.28 0.22 4.90 -0.90 4.47 0.26 4.83 0.17 4.28 0.18 4.18 0.25 4.27 0.23 4.35 0.20 4.34 0.37 4.20 0.56 4.30 0.34 4.35 0.06 5.00 -1.00 4.00 0.11 4.15 0.21 4.38 0.22 4.34 0.31 4.31 0.32 5.00 -0.67 4.50 0.36 4.80 -0.60 4.32 0.29 4.25 0.24 4.27 0.35 4.35 0.33 4.31 0.39 4.25 0.63 4.36 0.37 4.31 0.25 5.00 -0.60 3.83 0.83 4.25 0.33 4.37 0.31 4.28 0.27 4.26 0.27 4.90 -0.57 4.38 0.35 4.80 0.20 4.32 0.20 4.14 0.22 4.24 0.30 4.29 0.29 4.15 0.39 4.21 0.54 4.28 0.38 4.29 0.14 5.00 -0.25 4.17 -0.28 4.26 0.24 4.29 0.28 3.98 0.55 3.94 0.58 4.90 -0.57 4.14 0.44 4.50 0.50 4.06 0.44 3.77 0.60 3.92 0.61 3.91 0.65 4.05 0.45 3.89 1.11 3.97 0.64 4.00 0.44 4.00 0.00 3.55 0.34 3.99 0.52 3.98 0.56 4.24 0.08 4.20 0.08 4.70 -0.03 4.47 0.14 4.83 0.17 4.26 -0.09 4.07 0.17 4.17 0.13 4.24 0.14 4.17 0.20 4.10 0.46 4.26 0.16 4.21 -0.01 4.60 -0.60 4.00 0.38 4.22 -0.07 4.25 0.14 4.18 -0.10 4.17 -0.12 4.60 -0.60 4.23 0.06 4.80 -0.80 4.28 -0.31 4.09 -0.14 4.09 -0.05 4.19 -0.06 4.15 -0.01 3.61 0.92 4.19 0.00 4.17 -0.24 4.75 -0.50 4.09 0.28 4.22 -0.29 4.17 -0.03 4.20 -0.10 4.16 -0.11 4.60 -0.60 4.38 -0.01 4.60 -0.40 4.16 -0.17 4.10 -0.15 4.13 -0.04 4.25 -0.11 4.17 -0.14 4.05 0.39 4.23 0.01 4.16 -0.24 4.60 -1.20 4.00 0.13 4.13 -0.25 4.22 -0.04 3.64 0.74 3.59 0.80 4.60 -0.27 3.91 0.38 4.00 1.00 3.82 0.56 3.33 0.96 3.58 0.84 3.47 0.93 3.59 0.69 3.68 0.98 3.59 0.84 3.73 0.59 3.50 0.50 2.91 1.23 3.87 0.43 3.56 0.85 3.85 0.41 3.83 0.42 4.60 -0.60 3.90 0.37 3.67 1.08 3.96 0.29 3.68 0.43 3.83 0.43 3.76 0.52 3.77 0.60 3.84 0.76 3.81 0.52 3.90 0.26 3.50 0.50 3.36 0.92 3.93 0.22 3.82 0.49 4.07 0.00 4.04 0.02 4.38 0.63 4.22 -0.17 4.80 0.20 4.04 -0.06 4.09 -0.32 4.06 0.00 4.03 0.18 3.76 0.71 4.06 0.34 4.05 0.20 4.11 -0.28 4.50 -1.30 2.67 1.83 3.88 0.03 4.14 -0.02 4.10 -0.04 4.07 -0.02 4.38 0.63 4.22 -0.16 4.50 -0.67 4.06 -0.16 4.19 -0.35 4.07 -0.01 4.08 0.13 3.74 0.69 4.06 0.27 4.07 0.15 4.14 -0.31 4.50 -1.30 3.33 1.17 3.94 -0.05 4.15 -0.04

OVERALL SAMPLE

Food: Overall Taste Eye appeal Freshness Nutritional content Value Availability of posted menu items Variety of menu choices Variety of healthy menu choices Variety of vegetarian menu choices Service: Overall Speed of service Hours of operation Helpfulness of staff Friendliness of staff Cleanliness: Overall Cleanliness: Serving areas Cleanliness: Eating areas (tables, chairs, etc.) Location Layout of facility Appearance Availability of seating Comfort (seats, temperature, lighting, sound level, etc.) Environmentally friendly practices related to food Social/ethical practices related to food

Student Class Status Gender Identity Live... Respondent Type All Valid Male Transgender Graduate Other On campus Off campus Respondents Student Admin/Staff Other First year Sophomore Junior Senior Female Faculty Other Satis Gap* Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap Satis Gap 3.93 0.60 3.90 0.62 4.03 0.56 4.17 0.46 4.33 0.22 3.89 0.63 3.84 0.69 3.92 0.60 3.98 0.57 3.94 0.51 3.86 0.54 3.93 0.64 3.94 0.54 3.75 0.64 3.73 0.62 3.84 0.69 4.08 0.46 3.89 0.78 3.85 0.81 4.03 0.70 4.18 0.60 4.30 0.39 3.81 0.86 3.80 0.86 3.88 0.76 3.96 0.71 3.90 0.69 3.84 0.78 3.89 0.84 3.89 0.70 3.73 0.82 3.73 0.77 3.77 0.89 4.07 0.61 3.86 -0.05 3.82 -0.05 4.03 -0.07 4.16 -0.01 4.25 -0.03 3.81 -0.05 3.76 0.00 3.82 -0.03 3.88 -0.05 3.93 -0.22 3.87 -0.11 3.88 0.03 3.83 -0.16 3.75 -0.18 3.73 -0.26 3.76 -0.01 4.02 -0.10 3.79 0.79 3.73 0.83 4.10 0.60 4.21 0.54 4.28 0.32 3.70 0.86 3.66 0.89 3.75 0.80 3.80 0.76 3.94 0.62 3.81 0.72 3.77 0.90 3.82 0.62 3.65 0.74 3.67 0.70 3.65 0.91 4.01 0.60 3.60 0.75 3.55 0.80 3.86 0.57 3.98 0.37 4.11 0.24 3.54 0.81 3.51 0.85 3.57 0.77 3.59 0.75 3.70 0.67 3.51 0.81 3.56 0.90 3.68 0.52 3.50 0.56 3.53 0.66 3.50 0.86 3.78 0.56 3.55 0.83 3.52 0.83 3.70 0.81 3.72 0.87 4.07 0.38 3.60 0.68 3.45 0.90 3.47 0.94 3.47 0.99 3.49 1.00 3.45 0.92 3.54 0.89 3.57 0.75 3.46 0.69 3.41 0.77 3.51 0.78 3.60 0.92 4.00 0.25 3.96 0.27 4.20 0.05 4.27 0.12 4.32 0.07 3.92 0.27 3.93 0.32 3.99 0.28 4.06 0.25 4.09 0.13 3.95 0.21 4.01 0.30 4.00 0.17 3.73 0.50 3.88 0.22 3.90 0.31 4.17 0.15 3.68 0.72 3.65 0.75 3.81 0.60 3.96 0.51 4.20 0.21 3.61 0.81 3.58 0.81 3.69 0.69 3.77 0.62 3.72 0.55 3.68 0.65 3.66 0.81 3.72 0.58 3.43 0.83 3.52 0.67 3.55 0.87 3.90 0.48 3.56 0.74 3.51 0.78 3.75 0.65 3.91 0.43 4.10 0.22 3.49 0.80 3.45 0.83 3.54 0.73 3.57 0.72 3.61 0.67 3.46 0.80 3.50 0.94 3.65 0.43 3.44 0.63 3.41 0.73 3.44 0.86 3.75 0.54 3.61 -0.18 3.57 -0.14 3.73 -0.19 3.92 -0.58 4.07 -0.32 3.58 -0.21 3.52 -0.08 3.58 -0.12 3.61 -0.11 3.60 -0.04 3.49 -0.02 3.54 0.07 3.72 -0.59 3.33 0.27 3.37 0.33 3.53 -0.12 3.74 -0.29 4.24 0.22 4.22 0.22 4.33 0.22 4.37 0.27 4.46 0.12 4.25 0.19 4.20 0.23 4.19 0.26 4.21 0.27 4.21 0.21 4.25 0.22 4.26 0.26 4.22 0.18 4.11 0.19 4.17 0.03 4.21 0.22 4.29 0.24 4.08 0.37 4.06 0.36 4.15 0.39 4.20 0.40 4.37 0.16 4.09 0.31 4.03 0.38 4.03 0.42 4.03 0.44 4.07 0.38 4.11 0.35 4.08 0.41 4.07 0.30 4.01 0.25 4.05 0.13 4.05 0.34 4.11 0.41 3.88 0.54 3.83 0.60 4.15 0.19 4.30 0.10 4.32 0.03 3.74 0.71 3.86 0.56 3.88 0.54 3.93 0.48 3.92 0.46 3.91 0.43 3.89 0.58 3.87 0.48 3.77 0.51 3.78 0.47 3.77 0.68 4.07 0.32 4.28 0.08 4.25 0.08 4.45 0.05 4.46 0.14 4.48 0.07 4.26 0.05 4.24 0.08 4.24 0.11 4.25 0.11 4.27 0.05 4.34 0.10 4.29 0.14 4.26 -0.01 4.11 0.00 4.26 -0.11 4.25 0.07 4.33 0.10 4.31 0.09 4.29 0.09 4.50 0.02 4.49 0.14 4.52 0.05 4.30 0.07 4.27 0.10 4.27 0.12 4.28 0.12 4.31 0.03 4.32 0.12 4.31 0.16 4.31 -0.02 4.16 0.01 4.28 -0.14 4.28 0.08 4.37 0.10 4.25 0.33 4.22 0.34 4.45 0.26 4.47 0.31 4.47 0.23 4.21 0.34 4.17 0.37 4.23 0.33 4.27 0.31 4.32 0.27 4.22 0.38 4.26 0.40 4.25 0.23 4.05 0.34 4.15 0.24 4.18 0.37 4.37 0.27 4.30 0.23 4.27 0.23 4.45 0.20 4.46 0.25 4.47 0.17 4.29 0.21 4.23 0.26 4.25 0.24 4.28 0.25 4.32 0.19 4.23 0.31 4.30 0.30 4.29 0.12 4.17 0.20 4.21 0.13 4.25 0.24 4.36 0.21 4.02 0.48 3.99 0.50 4.22 0.32 4.23 0.37 4.33 0.26 3.98 0.51 3.95 0.53 3.99 0.50 4.04 0.47 4.11 0.35 3.96 0.56 4.00 0.56 4.06 0.35 3.88 0.42 3.90 0.38 3.96 0.53 4.13 0.40 4.44 -0.17 4.42 -0.17 4.53 -0.15 4.57 -0.17 4.50 -0.17 4.46 -0.19 4.41 -0.18 4.38 -0.14 4.40 -0.15 4.38 -0.08 4.36 -0.08 4.47 -0.13 4.39 -0.23 4.28 -0.09 4.31 -0.28 4.44 -0.18 4.44 -0.14 4.29 -0.31 4.29 -0.33 4.23 -0.18 4.30 -0.20 4.40 -0.24 4.36 -0.42 4.26 -0.32 4.22 -0.23 4.22 -0.23 4.20 -0.27 4.19 -0.17 4.32 -0.28 4.24 -0.37 4.12 -0.30 4.14 -0.48 4.31 -0.36 4.25 -0.23 4.33 -0.36 4.32 -0.38 4.32 -0.21 4.40 -0.20 4.44 -0.23 4.37 -0.43 4.31 -0.38 4.28 -0.31 4.29 -0.33 4.27 -0.35 4.26 -0.26 4.37 -0.31 4.28 -0.42 4.18 -0.47 4.14 -0.57 4.33 -0.40 4.33 -0.28 4.02 0.28 4.00 0.30 4.15 0.11 4.18 0.11 4.32 0.03 4.11 0.19 3.94 0.37 3.90 0.43 3.89 0.43 3.97 0.26 3.98 0.35 4.02 0.34 4.04 0.18 3.88 0.33 3.89 0.18 4.05 0.25 3.98 0.34 4.16 0.03 4.16 0.03 4.14 0.05 4.17 0.06 4.33 0.03 4.25 -0.06 4.14 0.03 4.08 0.13 4.07 0.13 4.07 0.08 4.05 0.18 4.17 0.07 4.15 -0.04 3.98 0.11 3.94 0.08 4.19 -0.02 4.10 0.11 4.06 -0.02 4.04 -0.01 4.03 0.10 4.21 -0.12 4.29 -0.14 4.11 -0.11 4.00 0.01 4.00 0.05 3.98 0.11 3.98 0.11 3.97 0.09 4.06 0.13 4.07 -0.25 3.75 0.20 3.80 0.22 4.04 -0.03 4.08 0.00 4.08 -0.11 4.07 -0.10 4.01 0.01 4.20 -0.23 4.31 -0.19 4.14 -0.20 4.03 -0.08 4.04 -0.04 4.00 0.04 4.00 0.02 4.01 0.01 4.08 0.05 4.09 -0.36 3.75 0.16 3.81 0.19 4.07 -0.12 4.10 -0.09

* Gap = Mean Importance minus Mean Satisfaction.

20

School #49: California Polytechnic University, Pomona

2016 NACUFS Customer Satisfaction Benchmarking Survey ALL SURVEY RESPONDENTS (BOTH "ALL YOU CARE TO EAT DINING FACILITIES (DINING HALLS)" AND RETAIL UNITS) By Institutional Demographics This table summarizes the survey results for your institution as well as the overall survey sample of all participating institutions.

SURVEY RESPONSES FROM ALL PARTICIPATING INSTITUTIONS

Food: Overall Taste Eye appeal Freshness Nutritional content Value Availability of posted menu items Variety of menu choices Variety of healthy menu choices Variety of vegetarian menu choices Service: Overall Speed of service Hours of operation Helpfulness of staff Friendliness of staff Cleanliness: Overall Cleanliness: Serving areas Cleanliness: Eating areas (tables, chairs, etc.) Location Layout of facility Appearance Availability of seating Comfort (seats, temperature, lighting, sound level, etc.) Environmentally friendly practices related to food Social/ethical practices related to food

Your Institution All Valid Respondents Satisfaction Gap* Satisfaction Gap 4.11 0.45 3.93 0.60 4.10 0.58 3.89 0.78 4.03 -0.01 3.86 -0.05 3.99 0.61 3.79 0.79 3.73 0.53 3.60 0.75 3.58 1.00 3.55 0.83 4.13 0.31 4.00 0.25 3.99 0.43 3.68 0.72 3.75 0.41 3.56 0.74 3.70 -0.26 3.61 -0.18 4.25 0.33 4.24 0.22 4.13 0.47 4.08 0.37 4.00 0.48 3.88 0.54 4.29 0.20 4.28 0.08 4.32 0.22 4.31 0.09 4.34 0.31 4.25 0.33 4.28 0.27 4.30 0.23 3.98 0.55 4.02 0.48 4.24 0.08 4.44 -0.17 4.18 -0.10 4.29 -0.31 4.20 -0.10 4.33 -0.36 3.64 0.74 4.02 0.28 3.85 0.41 4.16 0.03 4.07 0.00 4.06 -0.02 4.10 -0.04 4.08 -0.11

Total Current Enrollment Institution Type Institution Type Operation Type NACUFS Region (Fulltime + Part-time) Pacific Public Primarily 4-year Mainly Self-operated Over 20,000 Satisfaction Gap Satisfaction Gap Satisfaction Gap Satisfaction Gap Satisfaction Gap 3.86 0.62 3.93 0.59 3.93 0.60 3.96 0.58 3.94 0.60 3.81 0.81 3.89 0.78 3.89 0.78 3.91 0.76 3.89 0.79 3.84 -0.09 3.86 -0.03 3.86 -0.05 3.87 -0.05 3.87 -0.10 3.78 0.75 3.80 0.79 3.79 0.79 3.81 0.77 3.80 0.79 3.59 0.74 3.61 0.74 3.60 0.75 3.62 0.74 3.58 0.77 3.46 0.91 3.56 0.83 3.55 0.83 3.58 0.80 3.53 0.88 3.90 0.34 4.00 0.27 4.00 0.25 4.02 0.23 4.00 0.27 3.64 0.72 3.69 0.72 3.68 0.72 3.70 0.71 3.69 0.71 3.54 0.72 3.56 0.73 3.56 0.74 3.57 0.73 3.53 0.76 3.60 -0.07 3.61 -0.16 3.61 -0.18 3.64 -0.21 3.57 -0.22 4.19 0.23 4.22 0.24 4.24 0.22 4.27 0.19 4.21 0.25 4.01 0.41 4.08 0.37 4.08 0.36 4.11 0.33 4.05 0.41 3.84 0.55 3.88 0.55 3.88 0.54 3.90 0.53 3.86 0.55 4.24 0.09 4.25 0.11 4.28 0.08 4.31 0.05 4.25 0.09 4.30 0.07 4.28 0.13 4.31 0.09 4.34 0.06 4.27 0.10 4.22 0.31 4.24 0.35 4.25 0.33 4.27 0.32 4.24 0.35 4.25 0.22 4.28 0.25 4.29 0.23 4.32 0.22 4.29 0.24 3.98 0.47 4.00 0.51 4.02 0.48 4.03 0.48 3.97 0.53 4.36 -0.14 4.43 -0.14 4.44 -0.17 4.45 -0.18 4.43 -0.15 4.25 -0.33 4.28 -0.29 4.29 -0.31 4.30 -0.32 4.27 -0.33 4.26 -0.33 4.33 -0.34 4.33 -0.36 4.35 -0.37 4.32 -0.38 3.94 0.30 4.01 0.31 4.02 0.28 4.04 0.27 3.93 0.39 4.06 0.09 4.15 0.05 4.16 0.03 4.18 0.02 4.12 0.06 4.09 -0.01 4.07 0.00 4.06 -0.02 4.09 -0.05 4.06 -0.04 4.07 -0.07 4.09 -0.09 4.08 -0.11 4.11 -0.13 4.08 -0.13

* Gap = Mean Importance minus Mean Satisfaction.

21

School #49: California Polytechnic University, Pomona

2016 NACUFS Customer Satisfaction Benchmarking Survey ALL YOU CARE TO EAT DINING FACILITIES (DINING HALLS) By Institutional Demographics This table summarizes the survey results for your institution as well as the overall survey sample of all participating institutions.

SURVEY RESPONSES FROM ALL PARTICIPATING INSTITUTIONS

Food: Overall Taste Eye appeal Freshness Nutritional content Value Availability of posted menu items Variety of menu choices Variety of healthy menu choices Variety of vegetarian menu choices Service: Overall Speed of service Hours of operation Helpfulness of staff Friendliness of staff Cleanliness: Overall Cleanliness: Serving areas Cleanliness: Eating areas (tables, chairs, etc.) Location Layout of facility Appearance Availability of seating Comfort (seats, temperature, lighting, sound level, etc.) Environmentally friendly practices related to food Social/ethical practices related to food

Your Institution All Valid Respondents Satisfaction Gap* Satisfaction Gap 3.67 0.75 3.76 0.77 3.42 1.18 3.65 1.02 3.56 0.08 3.67 0.05 3.48 1.06 3.59 0.98 3.46 0.82 3.51 0.86 3.54 0.72 3.54 0.70 3.65 0.40 3.85 0.31 3.42 0.92 3.48 0.95 3.38 0.86 3.45 0.87 3.27 -0.02 3.53 -0.14 4.12 0.22 4.22 0.18 4.15 0.22 4.13 0.21 3.58 0.85 3.75 0.67 4.12 0.09 4.25 0.04 4.10 0.17 4.27 0.06 4.15 0.43 4.13 0.45 4.26 0.26 4.24 0.29 4.06 0.49 3.92 0.61 4.08 0.00 4.43 -0.20 4.21 -0.37 4.30 -0.36 4.01 -0.17 4.32 -0.40 4.05 0.28 4.05 0.30 3.98 0.20 4.19 0.01 3.84 0.07 4.02 -0.03 3.88 -0.01 4.04 -0.12

Total Current Enrollment NACUFS Region Institution Type Institution Type Operation Type (Fulltime + Part-time) Mainly Self-operated Over 20,000 Pacific Public Primarily 4-year Satisfaction Gap Satisfaction Gap Satisfaction Gap Satisfaction Gap Satisfaction Gap 3.62 0.85 3.77 0.75 3.76 0.77 3.79 0.74 3.75 0.80 3.48 1.13 3.65 1.01 3.65 1.02 3.68 0.98 3.62 1.07 3.60 -0.03 3.67 0.07 3.67 0.05 3.69 0.04 3.68 0.00 3.56 0.92 3.59 0.97 3.59 0.98 3.62 0.95 3.57 1.02 3.50 0.84 3.51 0.85 3.51 0.86 3.54 0.84 3.46 0.94 3.47 0.65 3.55 0.69 3.54 0.70 3.58 0.66 3.51 0.75 3.65 0.44 3.84 0.34 3.85 0.31 3.88 0.29 3.81 0.35 3.36 0.99 3.50 0.93 3.48 0.95 3.51 0.91 3.46 0.98 3.43 0.82 3.46 0.86 3.45 0.87 3.48 0.84 3.40 0.95 3.52 -0.10 3.53 -0.13 3.53 -0.14 3.57 -0.18 3.47 -0.13 4.19 0.12 4.19 0.20 4.22 0.18 4.25 0.15 4.20 0.20 4.09 0.20 4.13 0.23 4.13 0.21 4.16 0.19 4.14 0.22 3.63 0.77 3.77 0.66 3.75 0.67 3.76 0.67 3.72 0.71 4.27 -0.03 4.21 0.07 4.25 0.04 4.27 0.01 4.21 0.06 4.31 -0.05 4.22 0.10 4.27 0.06 4.29 0.03 4.21 0.10 4.10 0.40 4.10 0.48 4.13 0.45 4.16 0.42 4.11 0.48 4.19 0.25 4.21 0.32 4.24 0.29 4.26 0.27 4.24 0.30 3.93 0.53 3.88 0.66 3.92 0.61 3.94 0.60 3.88 0.67 4.35 -0.25 4.41 -0.17 4.43 -0.20 4.44 -0.21 4.43 -0.18 4.24 -0.40 4.29 -0.34 4.30 -0.36 4.32 -0.37 4.30 -0.40 4.21 -0.39 4.31 -0.38 4.32 -0.40 4.35 -0.41 4.32 -0.43 3.90 0.38 4.02 0.35 4.05 0.30 4.08 0.28 4.01 0.38 4.06 0.05 4.18 0.03 4.19 0.01 4.22 -0.01 4.18 0.02 4.04 -0.06 4.03 -0.03 4.02 -0.03 4.05 -0.05 4.02 -0.05 4.02 -0.10 4.05 -0.12 4.04 -0.12 4.07 -0.14 4.04 -0.14

* Gap = Mean Importance minus Mean Satisfaction.

22

School #49: California Polytechnic University, Pomona

2016 NACUFS Customer Satisfaction Benchmarking Survey RETAIL UNITS By Institutional Demographics This table summarizes the survey results for your institution as well as the overall survey sample of all participating institutions.

SURVEY RESPONSES FROM ALL PARTICIPATING INSTITUTIONS

Food: Overall Taste Eye appeal Freshness Nutritional content Value Availability of posted menu items Variety of menu choices Variety of healthy menu choices Variety of vegetarian menu choices Service: Overall Speed of service Hours of operation Helpfulness of staff Friendliness of staff Cleanliness: Overall Cleanliness: Serving areas Cleanliness: Eating areas (tables, chairs, etc.) Location Layout of facility Appearance Availability of seating Comfort (seats, temperature, lighting, sound level, etc.) Environmentally friendly practices related to food Social/ethical practices related to food

Your Institution All Valid Respondents Satisfaction Gap* Satisfaction Gap 4.19 0.40 4.07 0.46 4.22 0.47 4.09 0.59 4.12 -0.02 4.02 -0.13 4.09 0.53 3.96 0.63 3.78 0.47 3.68 0.65 3.58 1.06 3.55 0.94 4.22 0.30 4.13 0.20 4.10 0.34 3.85 0.53 3.82 0.33 3.65 0.62 3.78 -0.30 3.68 -0.22 4.28 0.36 4.25 0.27 4.13 0.52 4.03 0.50 4.08 0.41 3.99 0.43 4.32 0.23 4.30 0.12 4.36 0.23 4.34 0.12 4.37 0.30 4.36 0.23 4.29 0.27 4.35 0.18 3.96 0.56 4.11 0.36 4.27 0.10 4.44 -0.14 4.18 -0.05 4.28 -0.27 4.23 -0.08 4.34 -0.32 3.56 0.83 4.00 0.26 3.82 0.46 4.14 0.05 4.11 -0.02 4.09 -0.01 4.14 -0.05 4.11 -0.10

Total Current Enrollment NACUFS Region Institution Type (Fulltime + Part-time) Institution Type Operation Type Mainly Self-operated Over 20,000 Pacific Public Primarily 4-year Satisfaction Gap Satisfaction Gap Satisfaction Gap Satisfaction Gap Satisfaction Gap 3.98 0.51 4.08 0.46 4.08 0.45 4.10 0.43 4.08 0.45 3.98 0.65 4.09 0.59 4.09 0.58 4.11 0.57 4.10 0.58 3.96 -0.12 4.02 -0.11 4.02 -0.13 4.03 -0.13 4.02 -0.18 3.90 0.66 3.97 0.63 3.96 0.63 3.98 0.61 3.97 0.61 3.63 0.70 3.70 0.63 3.68 0.65 3.70 0.64 3.67 0.64 3.46 1.04 3.56 0.95 3.56 0.94 3.57 0.92 3.54 0.98 4.03 0.29 4.14 0.22 4.13 0.20 4.15 0.19 4.14 0.20 3.78 0.59 3.86 0.54 3.85 0.53 3.86 0.53 3.86 0.51 3.59 0.67 3.66 0.62 3.65 0.62 3.66 0.63 3.63 0.62 3.65 -0.06 3.68 -0.19 3.68 -0.22 3.70 -0.24 3.65 -0.29 4.19 0.28 4.25 0.28 4.25 0.26 4.29 0.23 4.23 0.29 3.98 0.50 4.03 0.50 4.03 0.49 4.05 0.46 3.98 0.56 3.94 0.44 3.97 0.46 3.99 0.43 4.02 0.40 3.97 0.43 4.23 0.15 4.28 0.15 4.30 0.12 4.33 0.09 4.27 0.12 4.29 0.12 4.32 0.15 4.34 0.11 4.38 0.09 4.32 0.11 4.28 0.26 4.36 0.25 4.36 0.23 4.38 0.22 4.34 0.25 4.27 0.21 4.35 0.19 4.35 0.17 4.37 0.17 4.32 0.20 4.00 0.44 4.11 0.38 4.11 0.36 4.12 0.37 4.04 0.43 4.36 -0.09 4.45 -0.11 4.44 -0.13 4.46 -0.15 4.44 -0.12 4.26 -0.30 4.28 -0.25 4.28 -0.27 4.29 -0.28 4.24 -0.27 4.28 -0.30 4.34 -0.30 4.34 -0.32 4.35 -0.33 4.31 -0.34 3.96 0.26 4.00 0.28 4.00 0.26 4.01 0.26 3.87 0.39 4.06 0.11 4.13 0.07 4.14 0.05 4.15 0.04 4.07 0.09 4.11 0.01 4.10 0.02 4.09 -0.01 4.13 -0.04 4.08 -0.03 4.10 -0.05 4.12 -0.06 4.11 -0.10 4.15 -0.13 4.11 -0.11

* Gap = Mean Importance minus Mean Satisfaction.

23

School #49: California Polytechnic University, Pomona

2016 NACUFS Customer Satisfaction Benchmarking Survey 3 Year Trend For Your Institution

Your Institution 2014

Food: Overall Taste Eye appeal Freshness Nutritional content Value Availability of posted menu items Variety of menu choices Variety of healthy menu choices Variety of vegetarian menu choices Service: Overall Speed of service Hours of operation Helpfulness of staff Friendliness of staff Cleanliness: Overall Cleanliness: Serving areas Cleanliness: Eating areas (tables, chairs, etc.) Location Layout of facility Appearance Availability of seating Comfort (seats, temperature, lighting, sound level, etc.) Environmentally friendly practices related to food Social/ethical practices related to food

Satisfaction 4.18 4.21 4.15 4.15 3.84 3.68 4.24 4.06 3.86 3.83 4.26 4.08 4.08 4.31 4.34 4.38 4.32 4.06 4.25 4.24 4.27 3.83 3.98 4.09 4.12

Gap* 0.45 0.52 0.08 0.50 0.53 0.95 0.26 0.39 0.47 -0.07 0.41 0.56 0.47 0.28 0.26 0.33 0.31 0.50 0.19 -0.05 -0.02 0.57 0.40 0.16 0.11

Your Institution Your Institution 2015 2016 Satisfaction Satisfaction Versus Prior Versus Prior Satisfaction Gap Year Satisfaction Gap Year 4.15 0.43 -0.03 4.11 0.45 -0.04 4.17 0.56 -0.04 4.10 0.58 -0.08 4.13 0.00 -0.03 4.03 -0.01 -0.09 4.07 0.60 -0.08 3.99 0.61 -0.07 3.77 0.61 -0.08 3.73 0.53 -0.03 3.58 1.03 -0.10 3.58 1.00 -0.01 4.25 0.19 0.02 4.13 0.31 -0.12 4.05 0.37 -0.01 3.99 0.43 -0.06 3.77 0.52 -0.09 3.75 0.41 -0.02 3.74 -0.17 -0.09 3.70 -0.26 -0.04 4.31 0.34 0.05 4.25 0.33 -0.05 4.19 0.44 0.10 4.13 0.47 -0.06 4.10 0.42 0.02 4.00 0.48 -0.10 4.35 0.22 0.04 4.29 0.20 -0.05 4.37 0.22 0.03 4.32 0.22 -0.05 4.39 0.29 0.01 4.34 0.31 -0.05 4.33 0.25 0.01 4.28 0.27 -0.05 4.02 0.52 -0.04 3.98 0.55 -0.04 4.28 0.10 0.03 4.24 0.08 -0.04 4.25 -0.14 0.01 4.18 -0.10 -0.07 4.32 -0.17 0.05 4.20 -0.10 -0.12 3.74 0.64 -0.09 3.64 0.74 -0.10 3.88 0.44 -0.10 3.85 0.41 -0.04 4.09 0.03 0.00 4.07 0.00 -0.02 4.10 0.02 -0.01 4.10 -0.04 -0.01

* Gap = Mean Importance minus Mean Satisfaction.

24

School #49: California Polytechnic University, Pomona

2016 NACUFS Customer Satisfaction Benchmarking Survey 3 Year Trend For Your Institution and All Institutions - Satisfaction

FOOD

Food: Overall

Taste

5.00

Eye Appeal

5.00

4.18

4.00 3.88

4.15

4.11

4.21

4.00

3.93

3.84

5.00

4.17

3.84

4.10 3.89

3.81

3.81

3.00

3.00

3.00

2.00

2.00

2.00

1.00

1.00 2014

2015

Freshness

2015

2016

4.15 3.73

4.07

3.99

4.00

3.79

3.70

3.00

3.00

2.00

2.00

1.00 2015

2014

2016

X = YOUR RESULTS

2015

2016

5.00

3.84

4.00

3.77

3.53

3.51

3.73 3.60

3.68 3.00

3.58

3.48

3.42

2014

2015

3.58 3.55

2.00

1.00

1.00 2014

3.78

Value

5.00

4.00

4.03 3.86

Value

Nutritional Content

5.00

4.13

1.00 2014

2016

4.15

4.00

2014

2015

O = INDUSTRY TYPICAL 25

2016

2016

SHADED AREA = INDUSTRY MIDDLE RANGE School #49: California Polytechnic University, Pomona

2016 NACUFS Customer Satisfaction Benchmarking Survey 3 Year Trend For Your Institution and All Institutions - Satisfaction

MENU

Availability of Posted Menu Items

Variety of Menu Choices

5.00

5.00

4.25

4.24

4.00 3.99

3.95

4.13

4.06

4.00 3.66

3.00

3.00

2.00

2.00

3.99

3.63

3.68

Value

1.00

1.00 2014

2015

2014

2016

Variety of Healthy Menu Choices

2015

2016

Variety of Vegetarian Menu Choices

5.00

5.00

4.00

3.00

4.05

4.00

3.86 3.50

3.77 3.48

4.00

3.75 3.56

3.00

2.00

3.83

3.74

3.70

3.57

3.53

3.61

2014

2015

2016

2.00

1.00

1.00 2014

2015

X = YOUR RESULTS

2016

O = INDUSTRY TYPICAL 26

SHADED AREA = INDUSTRY MIDDLE RANGE School #49: California Polytechnic University, Pomona

2016 NACUFS Customer Satisfaction Benchmarking Survey 3 Year Trend For Your Institution and All Institutions - Satisfaction

SERVICE

Service: Overall

Speed of Service 5.00

5.00

4.00

Hours of Operation

4.31

4.26 4.18

4.25

4.19

4.08

4.00

4.24

4.16

5.00

4.01

4.00

4.13

3.84

3.00

3.00

3.00

2.00

2.00

2.00

1.00 2014

2015

1.00

2016

4.00

3.84

3.88

2015

2016

Value

1.00 2014

2015

2016

2014

Friendliness of Staff

Helpfulness of Staff 5.00

5.00

4.35

4.31 4.00

4.10

4.08

4.00

4.08

4.21

4.20

4.37

4.34

4.29

4.00

4.28

3.00

3.00

2.00

2.00

4.32

4.25

4.24

4.31

2014

2015

2016

1.00

1.00 2014

2015

X = YOUR RESULTS

2016

O = INDUSTRY TYPICAL 27

SHADED AREA = INDUSTRY MIDDLE RANGE School #49: California Polytechnic University, Pomona

2016 NACUFS Customer Satisfaction Benchmarking Survey 3 Year Trend For Your Institution and All Institutions - Satisfaction

CLEANLINESS

Cleanliness: Overall

Cleanliness: Serving Areas

5.00

5.00

4.39

4.38 4.00

Cleanliness: Eating Areas (tables, chairs, etc.)

4.21

3.00

3.00

2.00

2.00

1.00

4.33

4.32 4.00

4.25

4.20

5.00

4.34 4.25

4.24

4.28 4.30

2015

2016

4.02

3.98

4.01

3.98

4.02

2014

2015

2016

3.00

2.00

1.00 2014

4.06

4.00

2014

2015

1.00

2016

ENVIRONMENTAL STEWARDSHIP/SUSTAINABILITY

Environmentally friendly practices related to food

Social/ethical practices related to food

5.00

5.00

4.09

4.00 4.03

4.09 3.98

4.07

4.12

4.00

4.06

3.00

3.00

2.00

2.00

1.00

4.10

4.10

4.04

4.00

4.08

2014

2015

2016

1.00 2014

2015

X = YOUR RESULTS

2016

O = INDUSTRY TYPICAL 28

SHADED AREA = INDUSTRY MIDDLE RANGE School #49: California Polytechnic University, Pomona

2016 NACUFS Customer Satisfaction Benchmarking Survey 3 Year Trend For Your Institution and All Institutions - Satisfaction

DINING ENVIRONMENT

Location

Layout of Facility

5.00

4.00

Appearance

5.00

4.38

4.25

4.39

4.28

4.44

4.24

4.00

5.00

4.25

4.24

4.23

4.22

4.29

4.18

3.00

3.00

3.00

2.00

2.00

2.00

1.00

1.00 2014

2015

2016

4.32

4.27

4.00

4.27

4.20

4.27

4.33

2015

2016

Value

1.00 2014

2015

2016

2014

Availability of Seating

Comfort (seats, temperature, lighting, sound level, etc.)

5.00 5.00 4.00 3.96

3.83

3.963.74

4.00

4.023.64

3.00

4.12

3.98

4.09

3.88

4.163.85

3.00

2.00

2.00

1.00

1.00 2014

2015

X = YOUR RESULTS

2016

2014

O = INDUSTRY TYPICAL 29

2015

2016

SHADED AREA = INDUSTRY MIDDLE RANGE School #49: California Polytechnic University, Pomona

2016 NACUFS Customer Satisfaction Benchmarking Survey

By All You Care to Eat Dining Facility (Dining Hall) - Your Institution

Food: Overall Taste Eye appeal Freshness Nutritional content Value Availability of posted menu items Variety of menu choices Variety of healthy menu choices Variety of vegetarian menu choices Service: Overall Speed of service Hours of operation Helpfulness of staff Friendliness of staff Cleanliness: Overall Cleanliness: Serving areas Cleanliness: Eating areas (tables, chairs, etc.) Location Layout of facility Appearance Availability of seating Comfort (seats, temperature, lighting, sound level, etc.) Environmentally friendly practices related to food Social/ethical practices related to food

All You Care to Eat All You Care to Eat Facility # Facility # 1 2 Satisfaction Gap* Satisfaction Gap 3.67 0.75 3.42 1.18 3.56 0.08 3.48 1.06 3.46 0.82 3.54 0.72 3.65 0.40 3.42 0.92 3.38 0.86 3.27 -0.02 4.12 0.22 4.15 0.22 3.58 0.85 4.12 0.09 4.10 0.17 4.15 0.43 4.26 0.26 4.06 0.49 4.08 0.00 4.21 -0.37 4.01 -0.17 4.05 0.28 3.98 0.20 3.84 0.07 3.88 -0.01

All You Care to Eat Facility # 3 Satisfaction Gap

All You Care to Eat Facility # 4 Satisfaction Gap

All You Care to Eat Facility # 5 Satisfaction Gap

All You Care to Eat Facility # 6 Satisfaction Gap*

All You Care to Eat Facility # 8 Satisfaction Gap

All You Care to Eat Facility # 9 Satisfaction Gap

All You Care to Eat Facility # 10 Satisfaction Gap

All You Care to Eat Facility # 7 Satisfaction Gap

Food: Overall Taste Eye appeal Freshness Nutritional content Value Availability of posted menu items Variety of menu choices Variety of healthy menu choices Variety of vegetarian menu choices Service: Overall Speed of service Hours of operation Helpfulness of staff Friendliness of staff Cleanliness: Overall Cleanliness: Serving areas Cleanliness: Eating areas (tables, chairs, etc.) Location Layout of facility Appearance Availability of seating Comfort (seats, temperature, lighting, sound level, etc.) Environmentally friendly practices related to food Social/ethical practices related to food * Gap = Mean Importance minus Mean Satisfaction. 30

School #49: California Polytechnic University, Pomona

2016 NACUFS Customer Satisfaction Benchmarking Survey

By All You Care to Eat Dining Facility (Dining Hall) - Your Institution All You Care to Eat Facility # 11 Satisfaction Gap*

All You Care to Eat Facility # 12 Satisfaction Gap

All You Care to Eat Facility # 13 Satisfaction Gap

All You Care to Eat Facility # 14 Satisfaction Gap

All You Care to Eat Facility # 15 Satisfaction Gap

All You Care to Eat Facility # 16 Satisfaction Gap

All You Care to Eat Facility # 17 Satisfaction Gap

All You Care to Eat Facility # 18 Satisfaction Gap

All You Care to Eat Facility # 19 Satisfaction Gap

All You Care to Eat Facility # 20 Satisfaction Gap

Food: Overall Taste Eye appeal Freshness Nutritional content Value Availability of posted menu items Variety of menu choices Variety of healthy menu choices Variety of vegetarian menu choices Service: Overall Speed of service Hours of operation Helpfulness of staff Friendliness of staff Cleanliness: Overall Cleanliness: Serving areas Cleanliness: Eating areas (tables, chairs, etc.) Location Layout of facility Appearance Availability of seating Comfort (seats, temperature, lighting, sound level, etc.) Environmentally friendly practices related to food Social/ethical practices related to food

Food: Overall Taste Eye appeal Freshness Nutritional content Value Availability of posted menu items Variety of menu choices Variety of healthy menu choices Variety of vegetarian menu choices Service: Overall Speed of service Hours of operation Helpfulness of staff Friendliness of staff Cleanliness: Overall Cleanliness: Serving areas Cleanliness: Eating areas (tables, chairs, etc.) Location Layout of facility Appearance Availability of seating Comfort (seats, temperature, lighting, sound level, etc.) Environmentally friendly practices related to food Social/ethical practices related to food * Gap = Mean Importance minus Mean Satisfaction. 31

School #49: California Polytechnic University, Pomona

2016 NACUFS Customer Satisfaction Benchmarking Survey

By Retail Unit - Your Institution

Food: Overall Taste Eye appeal Freshness Nutritional content Value Availability of posted menu items Variety of menu choices Variety of healthy menu choices Variety of vegetarian menu choices Service: Overall Speed of service Hours of operation Helpfulness of staff Friendliness of staff Cleanliness: Overall Cleanliness: Serving areas Cleanliness: Eating areas (tables, chairs, etc.) Location Layout of facility Appearance Availability of seating Comfort (seats, temperature, lighting, sound level, etc.) Environmentally friendly practices related to food Social/ethical practices related to food

Retail Unit # Retail Unit # Retail Unit # Retail Unit # Retail Unit # 1 2 3 4 5 Satisfaction Gap* Satisfaction Gap Satisfaction Gap Satisfaction Gap Satisfaction Gap 3.91 0.55 4.13 0.69 4.53 0.05 3.94 0.31 4.05 0.59 3.94 0.68 4.26 0.62 4.63 -0.09 4.00 0.33 3.95 0.72 3.63 0.30 4.04 0.40 4.53 -0.49 3.88 -0.04 3.72 0.38 3.68 0.85 4.17 0.71 4.66 -0.08 3.88 0.38 3.83 0.71 3.18 0.80 4.30 0.42 4.58 -0.04 3.80 -0.37 3.61 0.00 3.36 1.20 3.95 0.82 4.06 0.65 4.06 -0.15 3.72 0.59 3.95 0.47 3.74 0.87 4.42 0.17 4.21 0.15 4.16 0.61 3.88 0.59 3.87 0.85 4.51 -0.01 4.05 0.45 3.83 0.78 3.08 0.74 4.43 0.07 4.51 -0.11 4.00 -0.38 3.47 0.68 3.18 -0.09 4.48 -0.53 4.52 -0.81 3.75 -0.75 3.86 0.34 4.06 0.48 4.04 0.73 4.42 -0.01 4.32 0.32 4.14 0.52 3.79 0.83 4.00 0.89 4.16 0.29 4.32 -0.04 4.33 0.38 4.02 0.34 3.86 0.91 4.26 0.14 4.11 0.08 4.20 0.30 4.22 0.22 4.17 0.44 4.47 -0.09 4.28 0.36 4.33 0.33 4.29 0.18 4.26 0.46 4.54 -0.13 4.32 0.41 4.33 0.33 4.26 0.31 4.43 0.12 4.61 -0.12 4.11 0.69 4.33 0.45 4.11 0.38 4.35 0.12 4.44 -0.10 3.83 0.67 4.25 0.46 3.81 0.71 4.09 0.44 4.32 0.08 4.13 0.24 4.21 0.22 4.16 0.09 4.17 0.53 4.39 0.14 4.58 -0.40 4.24 0.15 4.07 -0.08 4.04 0.12 4.35 -0.04 4.44 -0.17 4.14 -0.07 4.04 0.05 4.22 0.17 4.37 -0.11 4.28 -0.19 4.42 -0.49 3.33 1.02 4.00 0.53 3.91 0.38 3.63 0.14 4.06 0.17 3.63 0.58 4.05 0.54 3.88 0.38 4.00 -0.31 4.00 0.31 3.87 0.10 4.53 -0.21 4.42 -0.22 4.46 -0.10 4.06 0.52 3.99 0.01 4.32 0.00 4.44 -0.23 4.69 -0.39 4.11 0.39

Food: Overall Taste Eye appeal Freshness Nutritional content Value Availability of posted menu items Variety of menu choices Variety of healthy menu choices Variety of vegetarian menu choices Service: Overall Speed of service Hours of operation Helpfulness of staff Friendliness of staff Cleanliness: Overall Cleanliness: Serving areas Cleanliness: Eating areas (tables, chairs, etc.) Location Layout of facility Appearance Availability of seating Comfort (seats, temperature, lighting, sound level, etc.) Environmentally friendly practices related to food Social/ethical practices related to food

Retail Unit # Retail Unit # Retail Unit # Retail Unit # Retail Unit # 6 7 8 9 10 Satisfaction Gap* Satisfaction Gap Satisfaction Gap Satisfaction Gap Satisfaction Gap 4.41 0.33 4.20 0.36 4.23 0.42 4.00 0.69 4.03 0.25 4.42 0.40 4.27 0.49 4.28 0.47 4.00 0.81 3.94 0.46 4.45 -0.26 4.26 -0.22 4.22 -0.15 3.82 0.56 3.68 0.20 4.37 0.33 4.10 0.62 4.01 0.65 4.05 0.77 3.58 0.86 3.91 0.09 4.16 0.22 3.58 0.63 4.00 0.44 3.39 1.06 3.77 0.95 3.32 1.32 3.57 1.09 3.50 1.25 3.47 1.07 4.34 0.29 4.17 0.36 4.37 0.17 3.78 0.61 3.83 0.59 4.18 0.40 4.08 0.34 4.30 0.10 3.83 0.55 3.94 0.49 3.97 0.01 4.19 0.11 3.77 0.22 3.69 0.90 3.39 1.05 4.11 -0.58 3.80 -0.34 3.75 -0.46 3.60 -0.10 3.29 0.76 4.50 0.26 4.35 0.30 4.31 0.34 4.20 0.47 4.26 0.03 4.28 0.38 4.43 0.11 4.31 0.37 4.35 0.38 3.93 0.48 4.45 0.05 3.92 0.48 4.03 0.49 4.35 0.38 4.09 0.03 4.56 0.13 4.39 0.09 4.21 0.34 4.45 0.28 4.25 0.04 4.57 0.13 4.38 0.11 4.15 0.40 4.50 0.23 4.39 0.03 4.52 0.32 4.48 0.14 4.36 0.41 4.47 0.26 4.10 0.55 4.52 0.22 4.38 0.12 4.29 0.37 4.31 0.15 4.26 -0.09 4.31 0.35 3.88 0.49 3.90 0.64 3.80 0.87 3.93 0.55 4.33 0.22 4.19 0.08 4.29 0.06 4.26 0.45 4.30 0.03 4.45 -0.03 4.16 -0.13 4.20 -0.10 4.00 0.14 4.10 0.16 4.51 -0.06 4.23 -0.23 4.28 -0.17 4.11 0.47 3.77 0.36 4.30 0.30 3.34 0.93 3.58 0.82 3.18 1.36 3.61 0.62 4.20 0.38 3.67 0.38 3.72 0.59 3.56 0.87 3.55 0.62 4.39 -0.26 4.12 0.07 4.06 -0.01 4.06 -0.06 3.81 0.57 4.38 -0.35 4.16 0.01 4.11 -0.08 3.94 -0.16 3.73 0.51

* Gap = Mean Importance minus Mean Satisfaction. 32

School #49: California Polytechnic University, Pomona

2016 NACUFS Customer Satisfaction Benchmarking Survey

By Retail Unit - Your Institution

Food: Overall Taste Eye appeal Freshness Nutritional content Value Availability of posted menu items Variety of menu choices Variety of healthy menu choices Variety of vegetarian menu choices Service: Overall Speed of service Hours of operation Helpfulness of staff Friendliness of staff Cleanliness: Overall Cleanliness: Serving areas Cleanliness: Eating areas (tables, chairs, etc.) Location Layout of facility Appearance Availability of seating Comfort (seats, temperature, lighting, sound level, etc.) Environmentally friendly practices related to food Social/ethical practices related to food

Retail Unit # Retail Unit # Retail Unit # Retail Unit # Retail Unit # 11 12 13 14 15 Satisfaction Gap* Satisfaction Gap Satisfaction Gap Satisfaction Gap Satisfaction Gap 4.49 0.11 3.84 0.59 4.35 0.33 4.26 0.28 4.44 0.19 4.45 0.32 3.89 0.65 4.35 0.43 4.34 0.37 4.38 0.28 4.36 -0.11 3.89 0.25 4.27 -0.06 4.27 0.04 4.24 0.04 4.36 0.26 3.95 0.77 4.29 0.59 4.26 0.47 4.36 0.37 3.99 0.41 3.68 0.85 3.96 0.46 3.86 0.50 4.36 0.07 3.92 0.79 3.42 1.22 3.76 1.05 3.71 1.02 4.03 0.63 4.40 0.18 3.75 0.16 4.44 0.15 4.32 0.26 4.47 0.14 4.33 0.11 3.71 0.54 4.12 0.34 4.31 0.18 4.45 0.04 4.11 0.10 3.94 -0.02 3.98 0.13 3.93 0.30 4.36 0.12 4.01 -0.39 3.92 -0.76 4.12 -0.50 3.92 -0.32 4.33 -0.58 4.31 0.34 4.21 0.43 4.35 0.33 4.22 0.58 4.41 0.25 4.11 0.56 4.16 0.48 4.14 0.56 3.75 1.07 4.31 0.39 4.12 0.41 4.11 0.47 4.36 0.10 4.13 0.59 4.17 0.35 4.42 0.22 4.17 0.29 4.47 0.12 4.38 0.40 4.40 0.22 4.44 0.11 4.16 0.38 4.47 0.27 4.42 0.42 4.40 0.24 4.34 0.32 4.67 -0.28 4.38 0.39 4.37 0.45 4.50 0.20 4.27 0.23 4.59 -0.50 4.22 0.54 4.23 0.55 4.39 0.20 4.14 0.46 4.35 -0.27 4.04 0.64 4.05 0.64 3.98 0.60 4.28 0.14 4.37 0.13 4.47 -0.18 4.51 0.06 4.38 0.01 3.98 0.21 4.16 0.27 4.22 -0.17 4.13 0.16 4.29 -0.05 4.31 -0.11 4.26 0.12 4.34 -0.24 4.32 0.07 4.23 -0.01 3.41 1.11 3.77 0.32 3.94 0.68 3.30 1.17 3.76 0.66 3.86 0.57 3.86 0.32 4.16 0.27 4.07 0.46 3.94 0.36 4.22 0.02 4.07 -0.70 4.26 -0.10 4.21 0.09 4.29 -0.16 4.30 -0.06 4.13 -0.86 4.26 -0.23 4.27 0.03 4.35 -0.25

Food: Overall Taste Eye appeal Freshness Nutritional content Value Availability of posted menu items Variety of menu choices Variety of healthy menu choices Variety of vegetarian menu choices Service: Overall Speed of service Hours of operation Helpfulness of staff Friendliness of staff Cleanliness: Overall Cleanliness: Serving areas Cleanliness: Eating areas (tables, chairs, etc.) Location Layout of facility Appearance Availability of seating Comfort (seats, temperature, lighting, sound level, etc.) Environmentally friendly practices related to food Social/ethical practices related to food

Retail Unit # Retail Unit # Retail Unit # Retail Unit # Retail Unit # 16 17 18 19 20 Satisfaction Gap Satisfaction Gap Satisfaction Gap Satisfaction Gap Satisfaction Gap 4.15 0.30 3.93 0.71 3.74 0.61 4.12 0.57 4.17 0.52 4.18 0.36 3.89 0.80 3.83 0.47 4.23 0.52 4.23 0.52 3.95 0.04 3.91 -0.23 3.81 -0.06 4.15 -0.01 4.15 0.05 3.96 0.41 3.83 0.46 3.55 0.80 4.20 0.45 4.09 0.41 3.45 0.43 3.28 0.89 3.53 0.58 3.79 0.58 3.60 0.99 4.00 0.58 3.31 1.36 2.82 1.56 3.16 1.50 3.35 1.29 4.22 0.13 3.93 0.56 3.83 0.49 4.29 0.28 4.26 0.28 3.87 0.46 3.48 0.90 3.81 0.61 4.16 0.21 3.87 0.60 3.39 0.49 3.10 0.90 3.59 0.49 3.92 0.31 3.65 0.64 3.42 -0.20 3.13 -0.03 3.69 -0.22 3.71 -0.08 3.58 0.17 4.49 0.03 3.94 0.64 4.42 0.15 4.22 0.41 4.11 0.57 4.45 0.16 3.52 1.08 4.21 0.31 4.14 0.52 3.96 0.74 3.98 0.26 4.17 0.38 4.37 0.29 3.84 0.66 3.80 0.79 4.46 -0.08 4.04 0.26 4.45 0.07 4.16 0.42 4.17 0.46 4.58 -0.10 4.17 0.26 4.53 -0.06 4.18 0.46 4.33 0.36 4.39 0.11 4.01 0.59 4.58 -0.08 4.31 0.28 4.34 0.46 4.24 0.20 4.17 0.36 4.29 0.08 4.28 0.27 4.31 0.10 3.85 0.62 3.81 0.84 4.12 -0.06 3.77 0.77 3.79 0.25 4.29 -0.09 4.00 0.32 3.97 0.11 4.16 0.15 4.23 0.40 4.16 -0.04 4.19 -0.55 4.06 -0.29 4.19 -0.03 4.29 -0.09 4.05 0.10 4.22 -0.43 4.17 -0.47 4.21 -0.14 4.39 -0.16 3.39 1.15 3.99 0.37 3.62 0.38 3.41 0.99 3.00 0.78 3.72 0.56 4.07 0.10 3.70 -0.11 3.67 0.60 3.19 0.66 4.15 -0.15 3.96 -0.32 3.90 -0.22 3.88 0.14 4.08 0.26 4.18 -0.14 3.96 -0.19 3.90 -0.28 3.85 0.29 3.90 0.30

* Gap = Mean Importance minus Mean Satisfaction. 33

School #49: California Polytechnic University, Pomona

Detailed Survey Results for California Polytechnic University, Pomona This section shows the detailed survey results for both the overall industry and for your institution by various data aggregations to allow comparisons between differing respondent groups.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results DEMOGRAPHICS YOUR INSTITUTION

# Responses Respondent Type

Student Class Status

Gender Identity

Live...

Student Faculty Administration/ Staff Other Total Resp First year Sophomore Junior Senior Graduate Other Total Resp Female Male Transgender Other Identity Total Resp On campus Off campus Total Resp

California Polytechnic University, Pomona 1,771 84% 1% 15% 0% 1,771 27% 11% 31% 26% 3% 1% 1,494 59% 40% 0% 1% 1,771 27% 73% 1,771

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 1a In general, how satisfied or dissatisfied are you with the dining services provided by your college/university? (2) Somewhat (1) Very (4) (5) Very DisDisSomewhat (3) Mixed Satisfied satisfied satisfied Satisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

Mean*

Sampling Error**

# Resp

4%

5%

17%

42%

32%

3.94

.03

1,433

3% 4% 3% 4% 4% 4%

6% 4% 5% 10% 8% 5%

2%

4%

17% 16% 16% 23% 19% 17% 20% 18%

3% 4% 3% 3% 2% 3% 7% 2% 9%

7% 6% 5% 2% 7% 6% 3% 6% 3% 6% 7% 8% 6% 6% 6% 5% 5% 5%

18% 15% 13% 9% 19% 13% 18% 16% 19% 11% 18% 19% 17% 18% 17% 19% 16% 19%

41% 41% 41% 43% 42% 44% 20% 28% 50% 42% 35% 35% 31% 44% 42% 42% 47% 38% 50% 42% 42% 42% 42% 42% 42% 40% 43%

32% 35% 35% 20% 27% 30% 60% 48% 50% 30% 40% 44% 55% 28% 36% 30% 28% 31% 33% 31% 28% 30% 31% 31% 31% 35% 29% 100%

17% 18% 16% 20% 21% 21% 16% 19% 15% 17% 14% 19% 16% 19% 20% 16% 17% 17% 18% 17% 15% 17% 17% 17% 19% 16% 17% 18% 18% 17% 17% 15% 21% 14% 15% 23% 17% 17% 14% 15% 14% 15%

67% 41% 41% 37% 42% 44% 41% 42% 39% 42% 44% 38% 42% 40% 41% 39% 42% 41% 41% 42% 34% 41% 42% 42% 40% 43% 42% 38% 42% 42% 41% 41% 41% 41% 41% 45% 41% 41% 40% 41% 39% 41%

3.92 3.99 4.00 3.66 3.82 3.90 4.40 4.17 4.50 3.89 3.99 4.12 4.32 3.87 4.01 3.86 3.92 3.78 4.11 3.91 3.82 3.89 3.92 3.91 3.89 3.97 3.90 5.00 3.33 3.90 3.94 3.85 3.75 3.71 4.02 3.85 4.03 3.94 4.05 3.76 3.95 3.87 3.82 3.96 3.94 3.92 3.90 3.94 3.92 3.92 3.94 3.95 3.79 3.96 3.94 3.89 3.89 3.94 3.92 3.95 3.68 4.11 4.22 3.96 3.94 3.94 4.05 4.04 4.08 4.04

.00 .03 .00 .07 .00 .03 .40 .07 .22 .00 .02 .01 .04 .05 .08 .06 .05 .21 .20 .00 .01 .01 .01 .01 .04 .04 .04 .00 .33 .00 .00 .05 .04 .05 .03 .00 .01 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .04 .00 .03 .00 .01 .02 .03 .01 .01 .01 .00 .04 .14 .06 .11 .09 .01 .01 .01 .01 .02 .01

108,903 1,221 59,760 212 49,143 1,238 5 184 6 95,950 3,004 9,215 664 347 145 371 325 32 18 40,018 20,082 15,459 13,698 5,903 675 831 588 2 12 65,402 41,794 365 854 393 1,040 67,543 40,099 1,433 14,634 10,075 31,834 18,783 17,453 16,124 1,433 80,339 28,564 1,433 1,013 107,890 1,433 83,931 23,455 1,517 1,433 5,838 25,185 31,182 46,698 723 63 279 59 97 20,285 7,123 13,777 8,340 2,561 7,675

3% 4% 4% 3% 3% 4% 4% 4% 17% 3% 3% 3% 5% 5% 3% 3% 3% 4% 2% 5% 3% 3% 4% 4% 4% 3% 3% 4% 5% 3% 4% 3% 4% 2% 4% 4% 3% 3% 4% 5% 6% 2% 2% 1% 3% 3% 3% 3% 3% 3%

7% 6% 9% 8% 8% 4% 7% 5% 5% 4% 10% 6% 7% 7% 6% 5% 6% 7% 5% 8% 6% 5% 6% 8% 7% 5% 8% 6% 6% 6% 5% 8% 4% 3% 6% 6% 5% 5% 5% 5%

31% 33% 31% 25% 23% 36% 28% 37% 32% 35% 29% 32% 30% 28% 35% 32% 32% 31% 32% 38% 32% 32% 33% 28% 32% 32% 33% 30% 32% 32% 34% 24% 39% 42% 28% 33% 33% 38% 36% 40% 36%

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 1b Mean* Importance of Various Items and Satisfaction with Each Item (as They Apply to the Surveyed Facility in General without regard to any specific meal) Aggregated Dining Halls & Retail Units

Food: Overall - IMPORTANCE Food: Overall - SATISFACTION Taste - IMPORTANCE Taste - SATISFACTION Eye appeal - IMPORTANCE Eye appeal - SATISFACTION Freshness - IMPORTANCE Freshness - SATISFACTION Nutritional content - IMPORTANCE Nutritional content - SATISFACTION Value - IMPORTANCE Value - SATISFACTION Availability of posted menu items - IMPORTANCE Availability of posted menu items - SATISFACTION Variety of menu choices - IMPORTANCE Variety of menu choices - SATISFACTION Variety of healthy menu choices - IMPORTANCE Variety of healthy menu choices - SATISFACTION Variety of vegetarian menu choices - IMPORTANCE Variety of vegetarian menu choices - SATISFACTION Service: Overall - IMPORTANCE Service: Overall - SATISFACTION Speed of service - IMPORTANCE Speed of service - SATISFACTION Hours of operation - IMPORTANCE Hours of operation - SATISFACTION Helpfulness of staff - IMPORTANCE Helpfulness of staff - SATISFACTION Friendliness of staff - IMPORTANCE Friendliness of staff - SATISFACTION Cleanliness: Overall - IMPORTANCE Cleanliness: Overall - SATISFACTION Cleanliness: Serving areas - IMPORTANCE Cleanliness: Serving areas - SATISFACTION Cleanliness: Eating areas (tables, chairs, etc.) - IMPORTANCE Cleanliness: Eating areas (tables, chairs, etc.) - SATISFACTION Location - IMPORTANCE Location - SATISFACTION Layout of facility - IMPORTANCE Layout of facility - SATISFACTION Appearance - IMPORTANCE Appearance - SATISFACTION Availability of seating - IMPORTANCE Availability of seating - SATISFACTION Comfort (seats, temperature, lighting, sound level, etc.) - IMPORTANCE Comfort (seats, temperature, lighting, sound level, etc.) - SATISFACTION Environmentally friendly practices related to food - IMPORTANCE Environmentally friendly practices related to food - SATISFACTION Social/ ethical practices related to food - IMPORTANCE Social/ ethical practices related to food - SATISFACTION

California Polytechnic University, Pomona 4.56 4.11 4.67 4.10 4.02 4.03 4.61 3.99 4.26 3.73 4.58 3.58 4.44 4.13 4.43 3.99 4.16 3.75 3.44 3.70 4.59 4.25 4.60 4.13 4.48 4.00 4.50 4.29 4.53 4.32 4.65 4.34 4.55 4.28 4.53 3.98 4.32 4.24 4.08 4.18 4.10 4.20 4.38 3.64 4.26 3.85 4.07 4.07 4.05 4.10

*1 to 5 Scale, Where Higher Mean = Higher Importance/Satisfaction

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 2a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Overall Food: Overall (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

0%

1%

8%

24%

67%

4.56

.02

1,370

0% 0% 0% 0% 0% 0%

1% 1% 1% 3% 1% 1%

8% 7% 8% 11% 8% 8%

1%

4%

27% 23% 27% 27% 27% 25% 67% 18%

1% 0%

1% 1% 0% 2% 2% 1% 1% 1%

8% 5% 4% 8% 10% 7% 10% 5% 13%

0% 0% 0% 0% 0% 0% 0% 0%

1% 1% 1% 1% 1% 2% 1% 2%

8% 8% 9% 8% 9% 11% 6% 11%

0% 0% 0% 0% 0% 0%

11% 1% 1% 3% 2% 2% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

1%

1%

0% 0% 0% 1% 0% 1%

4% 1% 1% 1% 2% 1% 1%

11% 7% 9% 10% 13% 11% 7% 8% 7% 8% 8% 7% 8% 7% 9% 8% 8% 8% 7% 8% 7% 8% 8% 8% 8% 8% 8% 6% 8% 8% 7% 7% 5% 8% 4% 10% 8% 7% 7% 7% 6% 8%

64% 68% 64% 59% 64% 65% 33% 77% 100% 63% 68% 68% 68% 64% 55% 67% 66% 79% 83% 63% 64% 64% 64% 58% 55% 72% 61% 80% 33% 66% 61% 57% 56% 58% 70% 64% 64% 67% 62% 67% 63% 66% 61% 66% 67% 63% 65% 67% 64% 64% 67% 64% 64% 64% 67% 66% 65% 63% 64% 68% 69% 72% 78% 57% 63% 64% 65% 63% 69% 62%

4.53 4.58 4.53 4.41 4.53 4.53 4.33 4.70 5.00 4.52 4.59 4.62 4.55 4.50 4.45 4.52 4.58 4.67 4.83 4.52 4.53 4.52 4.54 4.45 4.39 4.64 4.46 4.80 4.00 4.57 4.49 4.39 4.35 4.42 4.61 4.53 4.54 4.56 4.51 4.58 4.52 4.56 4.48 4.56 4.56 4.53 4.55 4.56 4.53 4.53 4.56 4.53 4.53 4.54 4.56 4.58 4.54 4.51 4.54 4.58 4.64 4.59 4.74 4.40 4.52 4.54 4.55 4.52 4.61 4.50

.00 .02 .00 .05 .00 .02 .33 .05 .00 .00 .01 .01 .03 .04 .06 .04 .04 .11 .09 .00 .01 .01 .01 .01 .03 .02 .03 .20 .33 .00 .00 .04 .03 .04 .02 .00 .00 .02 .01 .01 .00 .01 .01 .01 .02 .00 .00 .02 .02 .00 .02 .00 .00 .02 .02 .01 .00 .00 .00 .03 .08 .05 .06 .09 .01 .01 .01 .01 .01 .01

104,745 1,142 56,259 228 48,486 1,191 3 172 4 91,855 2,906 9,220 588 320 137 367 310 39 18 38,846 19,077 14,777 13,055 5,353 634 767 589 5 9 62,012 41,003 356 784 380 990 64,830 38,576 1,370 14,603 9,970 30,434 18,017 16,076 15,645 1,370 78,189 26,556 1,370 957 103,788 1,370 82,086 21,284 1,375 1,370 5,912 23,567 29,629 45,637 685 58 247 68 84 19,234 6,900 12,914 7,504 2,414 7,294

0% 0% 0% 1%

0% 0% 1% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

27% 26% 27% 22% 24% 36% 20% 27% 8% 17% 27% 27% 26% 27% 31% 31% 22% 26% 20% 44% 26% 29% 29% 28% 28% 22% 27% 27% 24% 29% 25% 28% 25% 28% 25% 24% 27% 27% 24% 27% 27% 24% 27% 27% 27% 24% 27% 26% 28% 28% 24% 26% 19% 18% 30% 27% 28% 27% 28% 24% 28%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 2b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Overall Food: Overall (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

2%

5%

14%

37%

42%

4.11

.02

1,734

3% 3% 2% 2% 3% 2%

6% 4% 5% 10% 8% 5%

2%

4%

3% 4% 2% 2% 2% 3% 3% 2% 6%

6% 6% 5% 3% 6% 3% 5% 6% 4%

2% 3% 3% 3% 3% 5% 2% 2% 20% 11% 3% 3% 4% 5% 3% 2% 3% 2% 2% 2% 4% 2% 3% 3% 3% 2% 3% 2% 2% 5% 3% 2% 2% 4% 2% 2% 3% 3% 2% 3% 2% 6% 2% 3% 4% 3% 2% 2% 2% 2% 2%

6% 7% 7% 5% 6% 6% 5% 5%

17% 12% 14% 26% 21% 14% 20% 12% 17% 18% 13% 12% 10% 17% 14% 13% 15% 11% 10% 19% 20% 17% 16% 15% 18% 12% 17%

42% 35% 41% 44% 44% 38% 20% 27% 33% 43% 37% 36% 30% 39% 44% 35% 38% 38% 48% 44% 42% 42% 44% 45% 41% 35% 38% 40% 56% 42% 43% 38% 38% 41% 35% 43% 41% 37% 46% 40% 44% 40% 42% 40% 37% 42% 42% 37% 35% 42% 37% 43% 41% 43% 37% 41% 42% 43% 42% 37% 38% 30% 33% 37% 42% 42% 38% 39% 37% 42%

31% 46% 38% 18% 23% 40% 60% 55% 50% 29% 40% 45% 55% 36% 36% 44% 40% 40% 43% 28% 28% 31% 32% 30% 31% 45% 38% 40% 11% 32% 31% 27% 27% 28% 47% 27% 39% 42% 33% 28% 31% 30% 28% 36% 42% 31% 31% 42% 38% 31% 42% 32% 29% 32% 42% 32% 31% 30% 32% 45% 36% 55% 56% 35% 34% 35% 42% 42% 45% 36%

3.93 4.19 4.07 3.67 3.76 4.07 4.40 4.27 4.33 3.90 4.03 4.17 4.33 4.01 4.07 4.12 4.09 4.02 4.33 3.89 3.84 3.92 3.98 3.94 3.86 4.16 4.04 3.80 3.56 3.93 3.94 3.75 3.73 3.85 4.20 3.84 4.08 4.11 4.05 3.80 3.95 3.88 3.86 4.01 4.11 3.93 3.92 4.11 3.95 3.93 4.11 3.96 3.84 3.99 4.11 3.92 3.92 3.93 3.94 4.17 3.93 4.34 4.41 3.89 4.00 4.04 4.15 4.16 4.17 4.05

.00 .03 .00 .06 .00 .03 .27 .06 .33 .00 .02 .01 .03 .05 .07 .05 .05 .17 .14 .00 .01 .01 .01 .01 .04 .03 .04 .73 .38 .00 .00 .05 .03 .05 .03 .00 .00 .02 .01 .01 .01 .01 .01 .01 .02 .00 .01 .02 .03 .00 .02 .00 .01 .02 .02 .01 .01 .01 .00 .03 .13 .05 .10 .10 .01 .01 .01 .01 .02 .01

126,532 1,462 68,636 272 57,896 1,467 10 251 6 110,088 3,748 11,694 779 405 169 447 378 47 21 46,070 23,008 17,755 15,685 6,641 782 1,015 705 5 9 75,735 48,669 434 967 467 1,267 77,420 47,512 1,734 16,905 11,549 36,901 21,777 20,092 19,308 1,734 94,717 31,815 1,734 1,262 125,270 1,734 98,240 26,700 1,592 1,734 6,875 28,781 35,832 55,044 880 72 320 78 112 23,388 8,265 15,777 9,300 3,024 8,883

6% 6% 9% 7% 8% 4% 7% 5% 5% 4% 8% 6% 7% 7% 6% 5% 6% 7% 5% 7% 6% 5% 6% 8% 5% 5% 7% 6% 6% 6% 4% 6% 2% 10% 5% 5% 5% 4% 4% 5%

22% 18% 17% 21% 23% 20% 12% 20% 13% 14% 15% 20% 17% 19% 20% 15% 14% 17% 18% 14% 15% 17% 14% 17% 18% 17% 14% 18% 18% 18% 17% 12% 15% 10% 8% 15% 16% 15% 13% 13% 12% 15%

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 3a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Taste Taste (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

1%

1%

6%

18%

75%

4.67

.02

1,367

0% 0% 0% 1% 0% 1%

1% 1% 1% 0% 1% 1%

5% 5% 5% 7% 5% 6%

1%

2%

20% 17% 20% 23% 21% 19% 33% 12%

1% 0%

1% 1% 0% 1% 0% 1% 0% 1%

5% 3% 2% 5% 7% 10% 7% 4% 8%

0% 0% 0% 0% 0% 0% 0% 1%

1% 1% 1% 1% 1% 1% 0% 1%

5% 5% 6% 5% 6% 6% 4% 8%

74% 77% 74% 70% 74% 74% 67% 86% 100% 73% 78% 82% 77% 74% 69% 71% 78% 82% 78% 74% 73% 72% 73% 68% 71% 80% 70% 80% 56% 78% 69% 66% 67% 70% 78% 73% 75% 75% 73% 77% 73% 75% 71% 76% 75% 74% 74% 75% 79% 74% 75% 74% 74% 74% 75% 76% 75% 72% 75% 76% 77% 80% 84% 63% 74% 75% 75% 73% 81% 71%

4.67 4.69 4.67 4.60 4.67 4.65 4.67 4.83 5.00 4.66 4.73 4.79 4.69 4.65 4.57 4.60 4.73 4.74 4.78 4.67 4.66 4.64 4.67 4.59 4.62 4.75 4.58 4.80 4.11 4.72 4.59 4.55 4.50 4.58 4.71 4.66 4.69 4.67 4.66 4.71 4.66 4.69 4.62 4.70 4.67 4.67 4.67 4.67 4.73 4.67 4.67 4.67 4.68 4.69 4.67 4.70 4.68 4.64 4.68 4.69 4.68 4.71 4.82 4.47 4.67 4.69 4.69 4.66 4.76 4.62

.00 .02 .00 .05 .00 .02 .33 .03 .00 .00 .01 .01 .03 .04 .06 .04 .03 .10 .10 .00 .00 .01 .01 .01 .03 .02 .03 .20 .42 .00 .00 .04 .03 .04 .02 .00 .00 .02 .01 .01 .00 .00 .01 .00 .02 .00 .00 .02 .02 .00 .02 .00 .00 .02 .02 .01 .00 .00 .00 .02 .09 .04 .05 .09 .00 .01 .01 .01 .01 .01

104,826 1,137 56,266 230 48,560 1,185 3 175 4 91,851 2,929 9,280 587 319 136 364 310 38 18 38,879 19,056 14,767 13,054 5,346 636 767 586 5 9 62,148 40,946 363 780 379 988 64,857 38,622 1,367 14,641 9,987 30,468 18,002 16,078 15,650 1,367 78,195 26,631 1,367 965 103,861 1,367 82,129 21,328 1,369 1,367 5,911 23,604 29,630 45,681 685 57 246 68 81 19,260 6,901 12,928 7,507 2,403 7,268

0% 0% 0% 1% 1%

0% 0% 0% 2% 1% 0% 0% 0% 1% 0% 0% 0% 0% 0% 0% 1% 0% 0% 1% 0% 0% 1% 0% 0% 1% 0% 0% 0% 0% 0%

22% 0% 1% 1% 2% 1% 1% 1% 1% 1% 1% 0% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 0% 2%

1%

0% 0% 0% 0% 0% 1%

4% 1% 1% 1% 1% 1% 1%

4% 7% 7% 8% 9% 4% 5% 4% 6% 5% 4% 5% 5% 6% 4% 6% 5% 5% 6% 3% 5% 6% 5% 5% 4% 6% 4% 5% 6% 5% 5% 5% 5% 1% 9% 5% 4% 5% 5% 3% 5%

21% 18% 16% 17% 18% 20% 21% 17% 11% 22% 20% 21% 21% 21% 25% 22% 16% 21% 20% 22% 18% 24% 25% 22% 20% 17% 21% 20% 18% 22% 19% 21% 19% 22% 19% 18% 20% 21% 18% 17% 20% 18% 20% 20% 21% 18% 19% 20% 21% 20% 18% 16% 13% 15% 25% 20% 20% 20% 21% 15% 22%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 3b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Taste Taste (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

2%

6%

15%

34%

43%

4.10

.02

1,725

3% 2% 2% 4% 4% 2%

19% 12% 15% 32% 25% 15%

2%

7% 4% 5% 14% 10% 6% 10% 5%

3% 3% 2% 2% 3% 2% 3% 1% 4% 5% 3% 4% 3% 3% 3% 5% 3% 2%

8% 6% 4% 3% 9% 3% 5% 3% 9% 5% 8% 8% 7% 6% 7% 7% 6% 6%

39% 34% 38% 38% 40% 36% 30% 25% 33% 39% 38% 36% 31% 30% 38% 39% 38% 34% 41% 39% 39% 39% 41% 42% 38% 33% 37%

10% 3% 3% 3% 5% 4% 2% 3% 3% 2% 1% 5% 3% 3% 3% 3% 2% 3% 3% 2% 4% 3% 2% 3% 4% 2% 2% 3% 3% 2% 3% 2% 6% 2% 1% 3% 2% 2% 2% 2% 2% 2%

8% 7% 11% 8% 10% 4% 9% 5% 6% 5% 9% 7% 8% 8% 7% 6% 7% 8% 6% 6% 7% 6% 7% 9% 6% 6% 8% 7% 7% 7% 5% 6% 1% 1% 8% 6% 5% 5% 4% 4% 5%

31% 48% 40% 13% 21% 40% 60% 56% 50% 30% 39% 46% 53% 37% 40% 42% 42% 43% 45% 28% 28% 31% 33% 31% 31% 46% 38% 60% 20% 32% 31% 29% 28% 28% 48% 26% 40% 43% 33% 29% 31% 30% 28% 37% 43% 31% 31% 43% 42% 31% 43% 32% 30% 35% 43% 32% 32% 30% 32% 47% 34% 57% 59% 34% 36% 38% 45% 45% 47% 37%

3.89 4.22 4.09 3.42 3.65 4.06 4.40 4.27 4.33 3.85 4.03 4.18 4.30 3.90 4.10 4.10 4.17 4.02 4.18 3.81 3.80 3.88 3.96 3.90 3.84 4.14 4.04 4.20 3.80 3.89 3.89 3.73 3.73 3.75 4.22 3.77 4.07 4.10 4.00 3.77 3.91 3.82 3.81 3.98 4.10 3.89 3.89 4.10 4.02 3.89 4.10 3.91 3.81 3.99 4.10 3.90 3.88 3.88 3.89 4.22 3.89 4.37 4.42 3.91 4.01 4.06 4.17 4.18 4.19 4.04

.00 .03 .00 .06 .00 .03 .31 .06 .33 .00 .02 .01 .03 .05 .07 .05 .05 .17 .22 .00 .01 .01 .01 .01 .04 .03 .04 .49 .36 .00 .00 .05 .04 .05 .03 .00 .00 .02 .01 .01 .01 .01 .01 .01 .02 .00 .01 .02 .03 .00 .02 .00 .01 .02 .02 .01 .01 .01 .00 .03 .13 .05 .09 .10 .01 .01 .01 .01 .02 .01

126,438 1,454 68,565 271 57,873 1,458 10 251 6 110,002 3,746 11,690 774 399 167 444 379 47 22 46,064 22,987 17,727 15,646 6,641 782 1,008 702 5 10 75,686 48,607 444 970 464 1,261 77,375 47,447 1,725 16,894 11,534 36,890 21,737 20,071 19,312 1,725 94,636 31,802 1,725 1,254 125,184 1,725 98,113 26,733 1,592 1,725 6,867 28,755 35,792 55,024 879 71 318 78 108 23,383 8,239 15,775 9,307 3,010 8,852

12% 17% 20% 14% 12% 11% 21% 17% 11% 15% 11% 5% 22% 21% 19% 17% 18% 18% 13% 18% 40% 10% 19% 19% 24% 22% 22% 12% 22% 14% 15% 18% 20% 19% 21% 21% 17% 15% 19% 19% 15% 14% 19% 15% 19% 19% 18% 15% 19% 20% 20% 18% 11% 17% 12% 10% 19% 16% 14% 12% 13% 12% 17%

60% 38% 40% 33% 36% 36% 34% 39% 38% 34% 42% 37% 40% 37% 39% 37% 34% 39% 39% 34% 34% 39% 34% 39% 38% 39% 34% 39% 38% 40% 39% 35% 38% 28% 28% 36% 39% 40% 36% 36% 34% 40%

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 4a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Eye appeal Eye appeal (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

2%

8%

17%

30%

42%

4.02

.03

1,357

3% 2% 2% 5% 3% 3%

12% 7% 10% 14% 13% 9% 33% 2%

20% 16% 18% 22% 22% 17% 33% 14%

34% 30% 34% 32% 34% 30%

12% 8% 5% 5% 12% 11% 6% 11% 8% 6% 12% 13% 12% 11% 13% 12% 6% 11% 20% 33% 10% 13% 16% 18% 13% 7% 13% 10% 8% 13% 12% 12% 10% 12% 11% 8% 11% 13% 8% 7% 12% 8% 11% 12% 13% 8% 12% 11% 11% 12% 7% 12% 8% 6% 7% 11% 11% 10% 9% 7% 11%

21% 19% 13% 11% 19% 22% 16% 15% 21% 6% 21% 21% 20% 19% 21% 22% 13% 21% 20% 33% 18% 23% 25% 25% 21% 15% 21% 18% 17% 22% 21% 20% 19% 21% 18% 17% 20% 21% 17% 14% 20% 17% 20% 20% 18% 17% 19% 18% 20% 21% 18% 23% 11% 15% 11% 19% 21% 18% 16% 14% 18%

32% 45% 35% 28% 28% 40% 33% 55% 75% 31% 34% 41% 49% 34% 36% 42% 45% 50% 39% 30% 31% 32% 33% 27% 31% 50% 33%

3.81 4.09 3.89 3.64 3.72 3.97 3.33 4.36 4.75 3.77 3.96 4.15 4.21 3.78 3.93 4.08 4.01 4.13 4.22 3.75 3.76 3.79 3.83 3.71 3.76 4.21 3.80 2.80 2.89 3.91 3.67 3.57 3.47 3.73 4.13 3.74 3.92 4.02 3.72 3.77 3.79 3.91 3.75 3.90 4.02 3.84 3.74 4.02 4.08 3.81 4.02 3.82 3.79 3.77 4.02 3.81 3.89 3.81 3.77 4.08 3.68 4.24 4.19 3.98 3.86 3.79 3.91 3.98 4.10 3.87

.00 .03 .00 .08 .00 .03 .88 .06 .25 .00 .02 .01 .04 .07 .09 .05 .06 .17 .19 .01 .01 .01 .01 .01 .04 .04 .05 .58 .45 .00 .01 .06 .04 .06 .03 .00 .01 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .03 .00 .03 .00 .01 .03 .03 .01 .01 .01 .01 .04 .16 .07 .12 .11 .01 .01 .01 .01 .02 .01

104,359 1,128 55,997 229 48,362 1,178 3 172 4 91,434 2,911 9,267 581 316 137 361 308 38 18 38,712 18,979 14,711 12,968 5,318 636 757 586 5 9 61,937 40,722 358 777 375 982 64,609 38,430 1,357 14,537 9,938 30,376 17,937 15,984 15,587 1,357 77,923 26,436 1,357 962 103,397 1,357 81,786 21,207 1,366 1,357 5,872 23,509 29,491 45,487 679 57 241 68 83 19,133 6,869 12,874 7,507 2,390 7,225

1% 3% 1% 1% 2% 4% 2% 2%

3% 3% 3% 3% 3% 3% 1% 3% 20% 11% 2% 4% 3% 5% 3% 2% 3% 2% 2% 3% 3% 3% 2% 3% 2% 2% 2% 3% 2% 1% 3% 2% 3% 3% 3% 2% 3% 2% 3% 3% 1% 5% 1% 1% 4% 2% 3% 2% 2% 1% 2%

28% 25% 33% 39% 39% 33% 30% 31% 34% 27% 21% 50% 34% 33% 33% 33% 36% 32% 29% 32% 40% 35% 33% 31% 28% 32% 29% 34% 35% 30% 36% 34% 35% 33% 33% 33% 30% 34% 34% 30% 38% 34% 30% 34% 33% 35% 30% 35% 32% 34% 35% 29% 28% 25% 28% 45% 33% 36% 34% 34% 36% 34%

22% 35% 27% 25% 24% 30% 47% 30% 35% 42% 27% 30% 30% 36% 31% 36% 42% 33% 29% 42% 40% 32% 42% 32% 32% 30% 42% 32% 36% 31% 30% 44% 32% 54% 50% 34% 34% 30% 36% 39% 42% 34%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 4b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Eye appeal Eye appeal (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

2%

6%

18%

35%

39%

4.03

.02

1,726

3% 2% 2% 3% 3% 2%

8% 5% 5% 12% 10% 6%

2%

3%

3% 2% 2% 3% 2% 3% 3% 1% 4%

8% 6% 4% 3% 9% 4% 5% 6% 6% 5% 8% 9% 8% 7% 6% 6% 6% 6%

22% 16% 19% 29% 26% 20% 10% 10% 17% 23% 16% 14% 13% 21% 22% 20% 17% 17% 18% 24% 24% 23% 22% 20% 20% 15% 24%

10% 8% 7% 11% 9% 10% 4% 9% 5% 6% 6% 10% 7% 9% 7% 7% 6% 7% 8% 6% 8% 8% 6% 7% 8% 6% 6% 8% 8% 7% 7% 4% 9% 4% 1% 10% 6% 6% 5% 4% 4% 6%

20% 22% 23% 22% 23% 24% 16% 25% 18% 18% 22% 24% 22% 23% 23% 20% 18% 22% 23% 18% 17% 22% 18% 22% 22% 19% 18% 23% 22% 24% 21% 18% 19% 11% 9% 24% 21% 19% 17% 14% 13% 21%

36% 34% 36% 39% 37% 35% 30% 32% 33% 36% 37% 36% 29% 34% 40% 35% 34% 36% 32% 37% 35% 35% 36% 39% 37% 35% 34% 40% 10% 36% 37% 33% 32% 37% 34% 36% 36% 35% 40% 33% 37% 35% 37% 35% 35% 36% 36% 35% 33% 36% 35% 37% 35% 35% 35% 35% 35% 37% 37% 35% 33% 29% 28% 43% 37% 38% 36% 34% 34% 36%

31% 43% 38% 17% 24% 37% 60% 53% 50% 29% 39% 44% 52% 33% 32% 37% 41% 36% 45% 28% 28% 31% 32% 33% 32% 42% 34% 60% 40% 32% 29% 30% 30% 27% 44% 27% 38% 39% 31% 28% 32% 30% 30% 35% 39% 31% 31% 39% 39% 31% 39% 31% 30% 37% 39% 31% 32% 30% 32% 41% 36% 54% 60% 23% 33% 35% 40% 46% 47% 35%

3.86 4.12 4.02 3.56 3.67 3.98 4.50 4.33 4.33 3.82 4.03 4.16 4.25 3.86 3.95 3.99 4.08 3.94 4.18 3.81 3.76 3.82 3.88 3.93 3.87 4.10 3.94 4.60 3.40 3.88 3.83 3.75 3.73 3.76 4.13 3.76 4.02 4.03 3.93 3.70 3.88 3.80 3.84 3.93 4.03 3.86 3.84 4.03 3.95 3.86 4.03 3.87 3.80 3.98 4.03 3.84 3.84 3.85 3.87 4.09 3.91 4.28 4.45 3.79 3.93 3.97 4.06 4.18 4.21 3.95

.00 .03 .00 .06 .00 .03 .22 .06 .33 .00 .02 .01 .04 .05 .08 .05 .05 .16 .19 .00 .01 .01 .01 .01 .04 .03 .04 .24 .52 .00 .00 .05 .04 .05 .03 .00 .00 .02 .01 .01 .01 .01 .01 .01 .02 .00 .01 .02 .03 .00 .02 .00 .01 .03 .02 .01 .01 .01 .00 .03 .13 .05 .09 .09 .01 .01 .01 .01 .02 .01

125,862 1,455 68,250 271 57,612 1,459 10 251 6 109,517 3,722 11,631 763 401 167 445 377 47 22 45,873 22,863 17,668 15,597 6,592 775 1,012 699 5 10 75,368 48,355 438 969 463 1,263 77,030 47,243 1,726 16,794 11,489 36,719 21,641 19,990 19,229 1,726 94,249 31,613 1,726 1,256 124,606 1,726 97,676 26,599 1,587 1,726 6,833 28,644 35,594 54,791 882 69 317 78 109 23,251 8,190 15,702 9,300 2,994 8,814

3% 3% 3% 3% 3% 5% 2% 2% 20% 3% 3% 4% 5% 3% 2% 3% 2% 2% 2% 5% 2% 3% 3% 3% 2% 3% 2% 2% 4% 3% 2% 2% 4% 2% 2% 3% 3% 2% 3% 2% 3% 2% 1% 2% 2% 2% 2% 2% 2%

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 5a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Freshness Freshness (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

1%

1%

7%

21%

70%

4.61

.02

1,361

0% 0% 0% 1% 0% 1%

1% 1% 1% 1% 1% 1%

7% 7% 6% 8% 7% 8% 33% 3%

25% 21% 24% 23% 26% 23%

1% 0%

1% 1% 0% 1% 1% 1% 1% 1%

7% 3% 3% 5% 7% 12% 8% 6% 5%

0% 0% 0% 0% 1% 0% 0% 1%

1% 1% 1% 1% 1% 2% 0% 1%

0% 0% 0% 2% 1% 1% 0% 0% 1% 0% 0% 0% 0% 0% 0% 1% 0% 0% 1% 0% 0% 1% 0% 0%

1%

1% 1% 3% 2% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 0% 4% 1%

0% 0% 0% 0% 0% 1%

1% 1% 1% 1% 1% 1%

7% 7% 7% 7% 6% 9% 5% 9% 20% 33% 5% 9% 11% 10% 10% 6% 7% 6% 7% 7% 6% 6% 6% 8% 6% 7% 7% 7% 7% 4% 7% 7% 7% 6% 6% 7% 5% 6% 7% 6% 6% 16% 6% 5% 10% 7% 6% 6% 6% 5% 6%

26% 21% 18% 19% 25% 22% 21% 21% 18% 28% 26% 26% 26% 25% 27% 24% 16% 28% 20% 44% 21% 31% 30% 31% 26% 19% 26% 23% 21% 27% 25% 25% 23% 26% 23% 21% 24% 26% 21% 19% 25% 21% 25% 25% 26% 21% 23% 23% 26% 25% 21% 29% 18% 21% 27% 24% 24% 24% 23% 22% 24%

67% 71% 68% 67% 66% 69% 67% 83% 100% 66% 75% 79% 73% 66% 65% 69% 71% 76% 72% 66% 66% 66% 67% 66% 66% 78% 61% 60% 22% 74% 58% 56% 56% 62% 74% 66% 70% 70% 64% 68% 67% 70% 64% 70% 70% 68% 66% 70% 75% 67% 70% 67% 67% 66% 70% 70% 69% 65% 68% 72% 52% 74% 74% 63% 67% 68% 69% 69% 72% 68%

4.58 4.62 4.59 4.54 4.57 4.58 4.33 4.79 5.00 4.56 4.70 4.75 4.61 4.56 4.52 4.56 4.62 4.71 4.72 4.56 4.56 4.55 4.56 4.56 4.52 4.72 4.47 4.40 3.89 4.68 4.44 4.39 4.37 4.48 4.65 4.56 4.61 4.61 4.54 4.59 4.58 4.61 4.53 4.62 4.61 4.59 4.56 4.61 4.68 4.58 4.61 4.58 4.58 4.58 4.61 4.63 4.60 4.54 4.58 4.64 4.29 4.64 4.70 4.53 4.58 4.59 4.60 4.59 4.64 4.57

.00 .02 .00 .05 .00 .02 .67 .04 .00 .00 .01 .01 .03 .04 .06 .04 .04 .09 .11 .00 .01 .01 .01 .01 .03 .02 .03 .40 .26 .00 .00 .04 .03 .04 .02 .00 .00 .02 .01 .01 .00 .00 .01 .01 .02 .00 .00 .02 .02 .00 .02 .00 .00 .02 .02 .01 .00 .00 .00 .02 .12 .05 .07 .07 .00 .01 .01 .01 .01 .01

104,229 1,135 55,983 226 48,246 1,181 3 173 4 91,302 2,917 9,255 584 316 135 364 310 38 18 38,642 18,922 14,687 12,969 5,342 634 763 584 5 9 61,838 40,689 356 782 376 985 64,453 38,465 1,361 14,540 9,939 30,357 17,886 15,929 15,578 1,361 77,818 26,411 1,361 965 103,264 1,361 81,632 21,229 1,368 1,361 5,867 23,467 29,422 45,473 685 56 247 66 81 19,144 6,875 12,879 7,464 2,395 7,227

0% 0% 0% 2% 1%

1% 0% 0% 0% 0% 0%

14%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 5b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Freshness Freshness (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

4%

6%

17%

30%

42%

3.99

.03

1,720

4% 4% 3% 5% 5% 4%

10% 5% 7% 12% 12% 7%

22% 15% 19% 30% 25% 18%

4% 17% 4% 3% 2% 3% 4% 4% 4% 3% 9% 5% 4% 5% 4% 3% 3% 6% 4% 4%

4%

12% 17% 23% 14% 13% 13% 21% 22% 18% 17% 9% 10% 24% 24% 22% 22% 18% 19% 15% 21% 20% 18% 22% 22% 22% 21% 24% 15% 24% 17% 17% 22% 23% 21% 22% 23% 19% 17% 22% 22% 17% 16% 22% 17% 22% 22% 20% 17% 22% 22% 22% 21% 15% 22% 13% 14% 21% 21% 20% 17% 16% 14% 21%

34% 30% 34% 35% 34% 32% 40% 21% 17% 34% 34% 32% 26% 31% 32% 33% 31% 35% 57% 34% 33% 35% 34% 38% 36% 31% 30% 20% 27% 33% 35% 28% 32% 33% 30% 34% 34% 30% 36% 32% 34% 33% 35% 33% 30% 34% 34% 30% 31% 34% 30% 34% 32% 35% 30% 33% 32% 34% 34% 30% 33% 27% 26% 31% 34% 35% 33% 33% 31% 34%

31% 46% 38% 18% 23% 39% 60% 58% 50% 29% 44% 49% 56% 37% 38% 40% 40% 39% 29% 27% 27% 29% 31% 34% 32% 44% 39% 60% 18% 31% 31% 30% 30% 28% 47% 26% 40% 42% 31% 28% 31% 30% 30% 36% 42% 31% 30% 42% 42% 31% 42% 31% 30% 30% 42% 31% 31% 31% 31% 45% 33% 55% 58% 32% 34% 35% 42% 43% 47% 34%

3.79 4.09 3.96 3.48 3.59 3.94 4.60 4.26 3.83 3.73 4.10 4.21 4.28 3.88 3.94 3.99 3.97 3.87 4.05 3.70 3.66 3.75 3.80 3.94 3.81 4.05 3.93 4.40 3.09 3.77 3.82 3.65 3.67 3.69 4.10 3.65 4.01 3.99 3.84 3.66 3.80 3.74 3.78 3.88 3.99 3.80 3.77 3.99 3.99 3.79 3.99 3.81 3.73 3.76 3.99 3.79 3.76 3.80 3.80 4.06 3.83 4.29 4.37 3.72 3.87 3.91 4.04 4.09 4.14 3.88

.00 .03 .00 .07 .00 .03 .16 .07 .65 .00 .02 .01 .04 .06 .08 .05 .06 .19 .20 .01 .01 .01 .01 .01 .04 .03 .04 .40 .44 .00 .00 .06 .04 .05 .03 .00 .00 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .03 .00 .03 .00 .01 .03 .03 .01 .01 .01 .00 .04 .14 .05 .10 .12 .01 .01 .01 .01 .02 .01

125,956 1,453 68,251 267 57,705 1,454 10 250 6 109,588 3,727 11,641 773 401 165 442 379 46 21 45,911 22,901 17,658 15,588 6,606 773 1,009 695 5 11 75,392 48,437 436 966 460 1,260 77,104 47,245 1,720 16,833 11,478 36,769 21,666 19,977 19,233 1,720 94,313 31,643 1,720 1,256 124,700 1,720 97,744 26,625 1,587 1,720 6,828 28,636 35,661 54,831 879 69 315 78 112 23,265 8,222 15,720 9,235 2,987 8,823

18% 4% 3% 5% 6% 5% 4% 4% 3% 4% 2% 5% 4% 4% 4% 4% 4% 4% 3% 4% 4% 4% 4% 3% 5% 3% 4% 3% 4% 3% 4% 4% 6% 3% 1% 8% 3% 3% 3% 2% 2% 3%

10% 6% 4% 2% 7% 5% 5% 9% 9% 11% 11% 10% 9% 7% 8% 6% 6% 18% 10% 9% 14% 12% 10% 5% 12% 6% 6% 9% 12% 10% 10% 9% 8% 6% 9% 10% 6% 7% 10% 6% 9% 10% 11% 6% 10% 10% 9% 9% 6% 6% 3% 1% 7% 8% 7% 6% 6% 6% 8%

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 6a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Nutritional content Nutritional content (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

2%

5%

13%

27%

54%

4.26

.03

1,359

1% 2% 1% 2% 1% 2%

3% 5% 3% 3% 3% 5% 33% 5%

11% 13% 12% 14% 11% 13%

29% 27% 29% 27% 28% 27%

11%

1% 1% 1% 3% 1% 1% 2% 2% 3%

3% 2% 3% 3% 6% 7% 4% 4%

12% 9% 11% 10% 14% 17% 14% 12% 10%

1% 1% 1% 1% 1% 1% 1% 3%

3% 3% 3% 3% 3% 3% 4% 6% 20%

1% 2% 3% 3% 1% 2% 1% 1% 2% 1% 1% 1% 1% 1% 1% 2% 1% 1% 2% 1% 1% 2% 1% 1% 1% 2% 1% 1% 1% 1% 1% 2% 3% 4%

2% 4% 6% 4% 5% 5% 3% 3% 5% 3% 3% 3% 2% 3% 3% 5% 3% 3% 5% 5% 3% 5% 3% 3% 3% 5% 2% 3% 3% 3% 5% 7% 2% 9% 4% 3% 3% 3% 4% 4% 3%

12% 11% 12% 12% 11% 12% 11% 15% 40% 22% 9% 15% 18% 14% 15% 12% 11% 12% 13% 12% 10% 11% 11% 12% 11% 13% 12% 11% 13% 11% 11% 13% 11% 12% 11% 13% 9% 11% 12% 11% 14% 13% 10% 15% 13% 12% 11% 12% 12% 12% 11%

27% 25% 28% 28% 31% 27% 26% 26% 25% 30% 26% 44% 28% 28% 28% 29% 30% 28% 24% 31% 20% 33% 27% 32% 27% 27% 28% 27% 28% 29% 27% 30% 28% 30% 27% 29% 27% 27% 28% 29% 27% 25% 29% 27% 29% 28% 30% 27% 27% 28% 29% 29% 28% 29% 24% 25% 29% 28% 30% 30% 28% 29% 29%

56% 53% 55% 54% 57% 53% 67% 54% 75% 56% 60% 54% 58% 53% 49% 55% 53% 62% 56% 56% 56% 56% 56% 56% 55% 60% 46% 20% 44% 61% 48% 46% 52% 51% 55% 56% 55% 54% 54% 58% 54% 59% 55% 57% 54% 56% 56% 54% 58% 56% 54% 56% 55% 55% 54% 61% 57% 54% 56% 52% 49% 61% 46% 55% 56% 56% 53% 55% 54% 56%

4.35 4.26 4.33 4.28 4.38 4.26 4.00 4.26 4.75 4.35 4.43 4.35 4.35 4.24 4.15 4.28 4.28 4.44 4.56 4.35 4.35 4.34 4.35 4.37 4.32 4.39 4.11 3.40 4.22 4.46 4.20 4.06 4.20 4.24 4.27 4.36 4.34 4.26 4.32 4.39 4.33 4.40 4.33 4.36 4.26 4.35 4.37 4.26 4.33 4.35 4.26 4.36 4.33 4.36 4.26 4.44 4.37 4.33 4.35 4.23 4.16 4.38 4.00 4.35 4.34 4.37 4.29 4.31 4.31 4.35

.00 .03 .00 .06 .00 .03 1.00 .08 .25 .00 .02 .01 .04 .05 .09 .05 .05 .14 .12 .00 .01 .01 .01 .01 .04 .03 .04 .51 .28 .00 .00 .06 .04 .05 .03 .00 .00 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .03 .00 .03 .00 .01 .02 .03 .01 .01 .01 .00 .04 .14 .06 .14 .09 .01 .01 .01 .01 .02 .01

103,914 1,129 55,780 230 48,134 1,181 3 171 4 91,023 2,915 9,229 586 321 136 360 307 39 18 38,498 18,891 14,635 12,937 5,328 626 757 588 5 9 61,661 40,570 354 778 380 979 64,255 38,361 1,359 14,482 9,899 30,262 17,834 15,889 15,548 1,359 77,573 26,341 1,359 960 102,954 1,359 81,455 21,096 1,363 1,359 5,830 23,381 29,321 45,382 681 55 246 67 80 19,103 6,843 12,834 7,418 2,381 7,202

3%

1% 1% 1% 1% 1% 1%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 6b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Nutritional content Nutritional content (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

5%

9%

25%

30%

31%

3.73

.03

1,697

5% 4% 5% 7% 6% 5%

11% 9% 10% 10% 13% 10%

4%

5%

6% 4% 3% 2% 6% 3% 6% 5% 5%

12% 7% 6% 5% 9% 17% 7% 12% 11% 5% 12% 13% 12% 12% 10% 13% 8% 11% 20% 9% 12% 10% 11% 12% 11% 9% 13% 9% 9% 10% 14% 12% 12% 11% 10% 9% 11% 12% 9% 9% 11% 9% 11% 12% 13% 9% 12% 12% 10% 12% 9% 16% 7% 7% 11% 11% 11% 9% 10% 7% 12%

26% 24% 25% 28% 26% 25% 30% 21% 33% 27% 20% 20% 17% 28% 27% 25% 22% 25% 33% 27% 27% 26% 26% 23% 26% 25% 25%

32% 28% 32% 37% 33% 29% 30% 32% 33% 32% 34% 34% 30% 31% 25% 29% 30% 32% 38% 32% 32% 32% 32% 35% 29% 29% 31% 40% 27% 32% 34% 30% 29% 29% 30% 32% 33% 30% 35% 31% 33% 32% 33% 31% 30% 33% 32% 30% 31% 33% 30% 33% 32% 31% 30% 32% 32% 34% 32% 28% 20% 32% 27% 27% 31% 34% 32% 32% 32% 30%

25% 34% 28% 17% 21% 30% 40% 39% 33% 23% 34% 37% 45% 27% 28% 33% 31% 27% 24% 23% 22% 24% 24% 27% 25% 33% 30% 40%

3.60 3.78 3.68 3.46 3.51 3.69 4.10 3.98 4.00 3.55 3.86 3.98 4.11 3.65 3.57 3.76 3.71 3.66 3.81 3.54 3.51 3.57 3.59 3.70 3.51 3.75 3.73 4.00 2.45 3.56 3.68 3.50 3.53 3.46 3.83 3.50 3.78 3.73 3.65 3.44 3.61 3.59 3.59 3.69 3.73 3.61 3.59 3.73 3.69 3.60 3.73 3.62 3.54 3.53 3.73 3.58 3.59 3.66 3.58 3.78 3.28 3.94 3.91 3.61 3.58 3.65 3.78 3.78 3.88 3.62

.00 .03 .00 .07 .00 .03 .28 .07 .37 .00 .02 .01 .04 .06 .09 .05 .06 .17 .19 .01 .01 .01 .01 .01 .04 .04 .04 .55 .39 .00 .01 .06 .04 .05 .03 .00 .01 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .03 .00 .03 .00 .01 .03 .03 .01 .01 .01 .00 .04 .15 .06 .12 .12 .01 .01 .01 .01 .02 .01

124,740 1,430 67,577 267 57,163 1,441 10 240 6 108,655 3,677 11,410 762 398 167 439 372 44 21 45,488 22,708 17,504 15,470 6,560 768 999 682 5 11 74,732 47,875 436 964 461 1,236 76,426 46,716 1,697 16,655 11,409 36,395 21,471 19,793 19,017 1,697 93,336 31,404 1,697 1,219 123,521 1,697 96,865 26,303 1,572 1,697 6,755 28,369 35,301 54,315 866 69 309 74 112 23,058 8,135 15,546 9,100 2,956 8,783

6% 6% 6% 5% 5% 8% 5% 4% 36% 6% 4% 7% 8% 8% 4% 6% 4% 5% 4% 8% 5% 6% 5% 5% 5% 5% 5% 5% 8% 5% 5% 5% 7% 6% 5% 6% 6% 4% 6% 4% 10% 3% 1% 7% 5% 5% 4% 3% 3% 5%

27% 26% 26% 29% 24% 30% 23% 27% 23% 25% 27% 27% 25% 25% 27% 25% 25% 26% 26% 25% 22% 26% 25% 26% 26% 27% 25% 26% 26% 26% 26% 25% 32% 20% 28% 26% 27% 24% 24% 24% 22% 25%

24% 26% 22% 26% 22% 35% 21% 31% 31% 24% 21% 25% 25% 24% 29% 31% 25% 24% 31% 31% 25% 31% 25% 24% 23% 31% 25% 25% 26% 24% 34% 22% 38% 36% 29% 25% 26% 31% 31% 35% 27%

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 7a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Value Value (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

1%

1%

8%

21%

70%

4.58

.02

1,361

1% 1% 0% 1% 1% 1%

2% 1% 1% 2% 3% 1%

12% 6% 9% 17% 15% 8%

29% 19% 27% 30% 32% 22%

1%

2%

15%

1% 0% 0% 2% 0% 1% 2% 1%

2% 1% 1% 3% 1% 1% 1% 1%

1% 1% 1% 0% 1% 1% 1% 1%

3% 2% 2% 2% 2% 2% 1% 2%

13% 6% 6% 8% 14% 10% 6% 5% 10% 6% 15% 13% 11% 10% 8% 15% 6% 9%

1% 1% 2% 2% 1% 1% 1% 0% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 0% 1% 1% 1% 1% 1% 0%

2% 3% 5% 5% 1% 1% 3% 1% 1% 2% 3% 3% 2% 2% 1% 1% 2% 3% 1% 1% 2% 1% 2% 2% 1% 1% 2% 2% 2% 2% 1%

30% 32% 25% 22% 24% 29% 20% 17% 21% 44% 31% 30% 29% 28% 28% 25% 20% 22% 60% 38% 29% 30% 26% 28% 28% 18% 31% 26% 21% 32% 30% 31% 28% 28% 26% 21% 29% 30% 21% 22% 29% 21% 29% 28% 29% 21% 29% 28% 31% 29% 20% 16% 13% 19% 27% 25% 28% 27% 27% 28% 29%

56% 74% 62% 50% 49% 68% 100% 83% 100% 55% 61% 68% 65% 60% 59% 71% 76% 69% 50% 50% 55% 58% 61% 62% 58% 73% 67% 40% 38% 58% 53% 50% 50% 56% 75% 51% 64% 70% 54% 54% 53% 58% 57% 63% 70% 57% 54% 70% 70% 56% 70% 56% 57% 60% 70% 57% 57% 53% 58% 73% 75% 80% 76% 64% 64% 61% 62% 63% 64% 59%

4.38 4.64 4.49 4.26 4.24 4.55 5.00 4.79 5.00 4.35 4.51 4.59 4.45 4.43 4.46 4.57 4.67 4.59 4.44 4.27 4.35 4.41 4.46 4.49 4.37 4.63 4.52 4.40 4.13 4.42 4.31 4.15 4.19 4.35 4.67 4.29 4.52 4.58 4.35 4.34 4.32 4.41 4.38 4.49 4.58 4.39 4.35 4.58 4.60 4.38 4.58 4.37 4.39 4.47 4.58 4.39 4.38 4.32 4.41 4.63 4.67 4.69 4.72 4.54 4.52 4.48 4.49 4.50 4.53 4.43

.00 .02 .00 .06 .00 .02 .00 .04 .00 .00 .01 .01 .04 .04 .07 .04 .04 .11 .15 .00 .01 .01 .01 .01 .03 .03 .03 .24 .30 .00 .00 .06 .04 .04 .02 .00 .00 .02 .01 .01 .00 .01 .01 .01 .02 .00 .01 .02 .02 .00 .02 .00 .01 .02 .02 .01 .01 .01 .00 .03 .08 .05 .07 .07 .01 .01 .01 .01 .01 .01

102,728 1,133 55,695 228 47,033 1,182 3 172 4 89,843 2,897 9,232 587 320 133 362 310 39 18 37,855 18,599 14,505 12,829 5,319 616 759 589 5 8 60,856 40,196 348 761 378 983 63,174 38,261 1,361 14,321 9,717 29,929 17,603 15,699 15,459 1,361 76,776 25,952 1,361 961 101,767 1,361 80,487 20,887 1,354 1,361 5,743 23,111 28,980 44,894 681 57 245 67 83 19,034 6,848 12,804 7,429 2,374 7,207

2%

0% 0% 0% 1% 0% 1%

1% 1% 1% 1% 1% 2%

25% 10% 13% 17% 15% 15% 5% 14% 8% 8% 12% 12% 13% 12% 12% 9% 8% 12% 12% 8% 6% 12% 8% 12% 11% 9% 8% 11% 12% 13% 11% 5% 9% 5% 4% 10% 9% 9% 9% 8% 7% 10%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 7b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Value Value (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

7%

13%

24%

25%

30%

3.58

.03

1,707

7% 8% 7% 6% 6% 7% 10% 8%

12% 13% 13% 11% 11% 13%

31% 23% 29% 35% 32% 26% 10% 24%

7% 8% 6% 5% 4% 9% 9% 9% 7% 5% 5% 8% 8% 8% 7% 10% 7% 9%

12% 17% 13% 10% 11% 6% 11% 13% 13% 16% 13% 14% 11% 13% 14% 14% 14% 13% 14% 12%

25% 23% 24% 27% 27% 25% 10% 18% 50% 26% 19% 21% 16% 24% 26% 25% 26% 28% 14% 27% 27% 26% 26% 24% 24% 23% 25%

25% 32% 27% 21% 23% 29% 70% 38% 33% 24% 33% 34% 49% 32% 27% 29% 26% 22% 36% 25% 22% 23% 23% 24% 24% 30% 31% 50%

10% 7% 7% 8% 10% 9% 7% 7% 7% 7% 4% 8% 6% 8% 7% 7% 7% 7% 7% 7% 13% 7% 7% 6% 9% 8% 7% 7% 7% 6% 7% 8% 13% 5% 6% 15% 8% 9% 6% 6% 6% 7%

20% 13% 12% 14% 14% 12% 14% 12% 12% 13% 11% 13% 12% 13% 14% 13% 13% 12% 13% 13% 14% 12% 13% 12% 14% 14% 13% 13% 12% 11% 13% 14% 17% 11% 12% 14% 14% 16% 11% 12% 11% 13%

60% 26% 25% 26% 26% 27% 23% 27% 23% 24% 26% 26% 25% 26% 27% 24% 24% 25% 26% 24% 22% 25% 24% 25% 25% 25% 24% 27% 25% 26% 25% 24% 27% 22% 18% 24% 26% 26% 22% 24% 21% 24%

3.55 3.58 3.55 3.54 3.54 3.55 4.30 3.71 3.50 3.52 3.70 3.72 4.07 3.73 3.49 3.52 3.41 3.48 3.82 3.60 3.45 3.47 3.47 3.49 3.45 3.60 3.55 4.50 2.70 3.54 3.57 3.46 3.41 3.49 3.61 3.51 3.60 3.58 3.65 3.48 3.58 3.51 3.46 3.57 3.58 3.56 3.51 3.58 3.38 3.55 3.58 3.58 3.44 3.46 3.58 3.51 3.55 3.58 3.53 3.57 3.31 3.76 3.77 3.24 3.46 3.39 3.68 3.65 3.70 3.57

.00 .03 .00 .07 .00 .03 .42 .08 .50 .00 .02 .01 .04 .06 .10 .06 .07 .17 .26 .01 .01 .01 .01 .01 .05 .04 .05 .29 .26 .00 .01 .06 .04 .06 .04 .00 .01 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .04 .00 .03 .00 .01 .03 .03 .01 .01 .01 .01 .04 .16 .07 .14 .13 .01 .01 .01 .01 .02 .01

123,623 1,444 67,763 263 55,860 1,444 10 247 6 107,475 3,681 11,487 760 395 163 441 377 46 22 44,773 22,441 17,413 15,406 6,543 752 1,001 692 4 10 73,923 47,620 430 948 457 1,250 75,246 46,800 1,707 16,525 11,215 36,025 21,272 19,644 18,942 1,707 92,631 30,992 1,707 1,251 122,372 1,707 95,931 26,126 1,566 1,707 6,652 28,137 34,960 53,874 876 71 309 77 111 23,086 8,134 15,598 9,218 2,956 8,772

31% 30% 28% 24% 29% 25% 24% 23% 30% 32% 32% 30% 29% 30% 31% 29% 27% 23% 50% 10% 31% 31% 27% 25% 27% 25% 31% 29% 25% 34% 30% 31% 29% 29% 29% 25% 31% 30% 25% 25% 31% 25% 31% 29% 30% 25% 29% 30% 32% 30% 22% 14% 28% 26% 23% 28% 27% 31% 29% 30% 29%

24% 26% 25% 25% 26% 32% 23% 29% 30% 25% 23% 25% 25% 23% 28% 30% 25% 24% 30% 26% 25% 30% 25% 23% 23% 30% 25% 25% 25% 25% 32% 30% 35% 38% 23% 24% 22% 30% 29% 31% 27%

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 8a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) MENU: Availability of posted menu items Availability of posted menu items (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

1%

3%

9%

27%

61%

4.44

.02

1,346

1% 1% 1% 1% 1% 1%

4% 2% 2% 8% 5% 3%

12% 8% 11% 17% 14% 10%

1%

1%

4%

1% 1% 1% 1% 1%

4% 3% 2% 2% 6% 2% 2% 2% 3%

13% 11% 8% 9% 11% 12% 11% 8% 3% 6% 13% 12% 12% 12% 12% 14% 8% 11%

36% 25% 35% 34% 37% 27% 33% 22% 25% 36% 40% 37% 32% 32% 37% 23% 25% 15% 24% 36% 35% 34% 35% 38% 37% 26% 28% 50% 33% 35% 37% 37% 38% 33% 24% 36% 35% 27% 39% 36% 37% 34% 35% 33% 27% 35% 38% 27% 37% 36% 27% 36% 35% 37% 27% 37% 34% 36% 36% 26% 40% 19% 22% 29% 35% 38% 34% 33% 34% 34%

48% 65% 51% 40% 43% 59% 67% 73% 75% 47% 45% 52% 56% 51% 48% 62% 65% 79% 71% 45% 48% 49% 50% 45% 43% 64% 56% 50% 44% 50% 44% 46% 40% 47% 66% 46% 50% 61% 43% 47% 47% 49% 47% 52% 61% 49% 44% 61% 52% 47% 61% 47% 48% 47% 61% 47% 50% 45% 48% 64% 54% 72% 72% 53% 50% 48% 53% 54% 55% 50%

4.25 4.52 4.33 4.05 4.16 4.41 4.67 4.67 4.75 4.24 4.25 4.39 4.40 4.27 4.31 4.44 4.51 4.71 4.65 4.20 4.25 4.27 4.31 4.22 4.16 4.52 4.35 4.50 4.22 4.30 4.17 4.23 4.09 4.21 4.53 4.22 4.31 4.44 4.19 4.24 4.24 4.27 4.24 4.32 4.44 4.27 4.19 4.44 4.38 4.25 4.44 4.25 4.25 4.26 4.44 4.24 4.30 4.20 4.26 4.52 4.49 4.59 4.63 4.30 4.31 4.29 4.36 4.38 4.40 4.30

.00 .02 .00 .07 .00 .02 .33 .05 .25 .00 .02 .01 .03 .05 .07 .04 .04 .12 .15 .00 .01 .01 .01 .01 .04 .03 .04 .29 .28 .00 .00 .05 .03 .05 .02 .00 .00 .02 .01 .01 .01 .01 .01 .01 .02 .00 .01 .02 .03 .00 .02 .00 .01 .02 .02 .01 .01 .01 .00 .03 .08 .05 .09 .10 .01 .01 .01 .01 .02 .01

101,867 1,119 54,712 227 47,155 1,170 3 169 4 89,343 2,801 9,001 562 316 137 362 304 34 17 37,737 18,572 14,442 12,716 5,157 616 755 578 4 9 60,383 39,813 349 763 368 978 63,068 37,516 1,346 14,193 9,704 29,616 17,568 15,532 15,254 1,346 76,203 25,664 1,346 930 100,937 1,346 79,838 20,676 1,353 1,346 5,761 23,017 28,723 44,366 674 57 251 67 70 18,735 6,695 12,638 7,400 2,344 6,901

1% 0%

1% 1% 1% 1% 1% 1% 0% 1%

4% 4% 4% 3% 3% 5% 2% 4%

1% 1% 1% 2% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 0%

3% 4% 4% 5% 6% 2% 4% 3% 3% 4% 4% 4% 3% 3% 3% 3% 3% 4% 3% 2% 4% 3% 4% 4% 4% 3% 4% 3% 4% 4% 2%

1% 1%

2%

1% 1% 1% 1% 1% 1%

4% 3% 3% 2% 2% 2% 3%

22% 11% 14% 11% 15% 13% 8% 13% 11% 9% 13% 12% 12% 12% 13% 11% 9% 12% 13% 9% 9% 12% 9% 12% 12% 12% 9% 11% 11% 13% 12% 8% 5% 6% 4% 14% 11% 11% 10% 10% 8% 11%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 8b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) MENU: Availability of posted menu items Availability of posted menu items (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

3%

6%

13%

31%

47%

4.13

.03

1,714

3% 3% 3% 3% 4% 3%

7% 5% 6% 13% 9% 7% 10% 2%

16% 10% 14% 26% 19% 14% 10% 5% 17% 11% 10% 11% 18% 17% 13% 11% 10%

3% 4% 3% 3% 3% 3% 3% 2%

8% 5% 4% 3% 10% 9% 5% 6% 7% 19% 8% 8% 7% 6% 6% 7% 6% 7%

9% 3% 3% 6% 5% 3% 3% 4% 3% 3% 2% 4% 3% 3% 3% 3% 3% 3% 3% 3% 3% 3% 3% 3% 4% 2% 3% 3% 3% 3% 3% 3% 6% 2% 1% 3% 3% 3% 2% 3% 2% 2%

9% 7% 7% 10% 7% 10% 5% 9% 5% 6% 6% 9% 7% 7% 9% 6% 6% 7% 7% 6% 5% 7% 6% 7% 8% 7% 6% 7% 7% 7% 8% 5% 6% 4% 4% 12% 6% 6% 5% 6% 5% 6%

9% 15% 17% 19% 18% 22% 10% 18% 13% 13% 15% 17% 15% 16% 18% 14% 13% 16% 16% 13% 13% 16% 13% 16% 16% 12% 13% 15% 16% 17% 16% 9% 25% 8% 8% 22% 14% 14% 13% 13% 10% 15%

33% 30% 33% 34% 34% 30% 10% 33% 17% 34% 32% 31% 27% 30% 25% 30% 33% 40% 33% 33% 34% 34% 35% 36% 38% 30% 31% 20% 55% 33% 34% 32% 36% 31% 31% 34% 32% 31% 35% 33% 34% 33% 34% 32% 31% 33% 34% 31% 32% 33% 31% 34% 33% 36% 31% 33% 34% 34% 33% 31% 18% 31% 34% 27% 33% 34% 30% 34% 32% 33%

40% 51% 46% 25% 34% 45% 70% 57% 83% 38% 49% 53% 57% 39% 47% 48% 48% 40% 48% 37% 38% 39% 42% 42% 35% 48% 46% 80% 18% 41% 40% 32% 35% 34% 52% 36% 47% 47% 42% 37% 41% 40% 36% 45% 47% 40% 40% 47% 46% 40% 47% 41% 39% 43% 47% 42% 41% 39% 40% 52% 46% 55% 53% 36% 44% 44% 50% 45% 52% 43%

4.00 4.22 4.13 3.65 3.85 4.08 4.40 4.38 4.83 3.96 4.20 4.27 4.32 3.91 4.07 4.15 4.19 4.10 4.10 3.92 3.93 3.99 4.06 4.09 3.95 4.15 4.11 4.80 3.64 4.01 4.00 3.73 3.88 3.83 4.24 3.90 4.17 4.13 4.09 3.88 4.02 3.98 3.90 4.09 4.13 4.00 4.00 4.13 4.13 4.00 4.13 4.02 3.93 4.12 4.13 4.03 4.02 3.99 4.00 4.23 3.93 4.34 4.34 3.80 4.09 4.12 4.20 4.13 4.26 4.08

.00 .03 .00 .07 .00 .03 .34 .06 .17 .00 .02 .01 .03 .06 .08 .05 .05 .16 .25 .01 .01 .01 .01 .01 .04 .03 .04 .20 .36 .00 .00 .06 .04 .05 .03 .00 .00 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .03 .00 .03 .00 .01 .02 .03 .01 .01 .01 .00 .03 .14 .05 .10 .12 .01 .01 .01 .01 .02 .01

123,753 1,446 67,199 268 56,554 1,451 10 247 6 107,906 3,572 11,304 750 399 166 447 376 42 21 45,171 22,561 17,448 15,389 6,424 767 1,004 694 5 11 74,042 47,625 434 941 452 1,262 75,897 46,286 1,714 16,576 11,244 36,047 21,375 19,605 18,906 1,714 92,799 30,954 1,714 1,237 122,516 1,714 96,059 26,116 1,578 1,714 6,708 28,261 34,936 53,848 883 72 322 77 92 23,018 8,066 15,494 9,276 2,932 8,414

3% 3% 3% 2% 3% 4% 2% 3% 2% 2%

18% 17% 16% 15% 14% 16% 13% 14%

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 9a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) MENU: Variety of menu choices Variety of menu choices (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

0%

2%

10%

30%

58%

4.43

.02

1,349

0% 0% 1% 0% 0% 1%

2% 2% 2% 2% 1% 2%

9% 9% 10% 12% 9% 10% 33% 4%

34% 29% 35% 33% 34% 30%

54% 59% 53% 52% 56% 57% 67% 64% 60% 54% 52% 55% 57% 58% 50% 58% 56% 69% 65% 56% 54% 54% 53% 47% 50% 64% 51% 40% 33% 58% 49% 47% 44% 52% 60% 56% 52% 58% 50% 56% 54% 58% 52% 56% 58% 55% 52% 58% 54% 54% 58% 55% 53% 53% 58% 55% 56% 53% 54% 58% 52% 64% 64% 55% 54% 53% 52% 52% 56% 54%

4.40 4.45 4.38 4.34 4.43 4.41 4.33 4.59 4.20 4.40 4.41 4.46 4.41 4.42 4.34 4.38 4.42 4.60 4.59 4.42 4.40 4.39 4.39 4.27 4.32 4.52 4.31 4.40 4.11 4.47 4.30 4.26 4.19 4.35 4.46 4.42 4.38 4.43 4.35 4.42 4.40 4.45 4.36 4.42 4.43 4.41 4.38 4.43 4.43 4.40 4.43 4.41 4.38 4.41 4.43 4.44 4.42 4.38 4.41 4.43 4.38 4.48 4.58 4.39 4.39 4.40 4.35 4.36 4.44 4.39

.00 .02 .00 .05 .00 .02 .67 .05 .58 .00 .01 .01 .03 .04 .07 .05 .04 .11 .15 .00 .01 .01 .01 .01 .03 .03 .04 .24 .26 .00 .00 .05 .03 .04 .03 .00 .00 .02 .01 .01 .00 .01 .01 .01 .02 .00 .00 .02 .02 .00 .02 .00 .01 .02 .02 .01 .00 .00 .00 .03 .10 .05 .07 .09 .01 .01 .01 .01 .02 .01

102,525 1,122 55,002 227 47,523 1,171 3 170 5 89,881 2,841 9,081 564 319 135 360 305 35 17 37,968 18,675 14,523 12,780 5,208 626 756 579 5 9 60,826 40,021 351 768 371 978 63,491 37,746 1,349 14,286 9,747 29,816 17,686 15,665 15,325 1,349 76,589 25,936 1,349 937 101,588 1,349 80,352 20,819 1,354 1,349 5,789 23,146 28,995 44,595 673 56 251 67 75 18,832 6,721 12,695 7,415 2,359 6,981

1% 0% 0% 1% 0% 1%

1% 20% 2% 1% 1% 2% 1% 1% 3% 3%

1% 1% 0% 0% 1% 0% 0% 1%

1% 2% 2% 2% 3% 1% 1% 4%

0% 1% 2% 2%

1%

1% 2% 2% 2% 2% 2% 1% 2% 2% 2% 2% 2% 1% 2% 2% 2% 2% 2% 2% 1% 2% 2% 1% 2% 1% 2% 1% 1% 2% 2% 2% 4% 3%

0% 0% 1% 1% 1% 1%

1% 2% 1% 2% 2% 1% 2%

1% 0% 0% 0% 0% 0% 0% 0% 1% 1% 0% 0% 0% 0% 1% 0% 0% 0% 1% 0% 0% 0% 0% 1% 0% 0%

10% 8% 6% 9% 13% 13% 10% 8% 9% 6% 9% 10% 10% 10% 11% 13% 9% 11% 22% 8% 12% 10% 15% 13% 8% 9% 10% 10% 10% 9% 9% 9% 11% 9% 10% 9% 10% 10% 7% 9% 10% 9% 10% 9% 10% 8% 9% 10% 9% 10% 7% 7% 6% 13% 10% 9% 11% 10% 8% 10%

31% 20% 34% 38% 37% 30% 28% 35% 28% 33% 23% 29% 33% 34% 34% 35% 39% 35% 26% 34% 60% 44% 33% 36% 39% 37% 33% 29% 33% 36% 30% 37% 33% 35% 32% 35% 33% 30% 34% 36% 30% 38% 34% 30% 34% 34% 37% 30% 35% 33% 35% 35% 30% 38% 25% 30% 31% 34% 36% 35% 35% 34% 34%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 9b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) MENU: Variety of menu choices Variety of menu choices (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

4%

8%

13%

33%

42%

3.99

.03

1,714

6% 3% 4% 10% 7% 5%

12% 7% 10% 16% 15% 9%

32% 33% 33% 34% 31% 34%

2% 6% 6% 4% 3% 8% 2% 4% 4% 2%

5% 20% 13% 10% 9% 5% 13% 9% 7% 6% 9%

20% 12% 18% 18% 23% 13% 10% 12%

6% 7% 6% 5% 5% 6% 4% 4%

14% 14% 11% 10% 11% 11% 8% 8%

6% 5% 10% 7% 8% 3% 7% 4% 4% 4% 8% 6% 6% 5% 6% 4% 6% 6% 4% 5% 6% 4% 5% 7% 5% 4% 7% 6% 5% 6% 3% 6% 3% 1% 5% 5% 5% 4% 3% 3% 5%

13% 11% 15% 16% 15% 6% 14% 9% 8% 11% 15% 12% 13% 13% 11% 8% 12% 13% 8% 11% 12% 8% 12% 13% 11% 8% 13% 12% 12% 12% 6% 21% 3% 7% 9% 10% 12% 9% 8% 7% 10%

21% 16% 15% 14% 15% 14% 14% 11% 16% 10% 22% 21% 20% 19% 19% 21% 13% 13% 20% 9% 20% 20% 21% 21% 15% 12% 22% 17% 13% 20% 20% 20% 21% 22% 17% 13% 20% 20% 13% 18% 20% 13% 20% 19% 17% 13% 20% 20% 21% 19% 12% 21% 11% 12% 18% 19% 18% 16% 16% 16% 19%

32% 33% 32% 26% 29% 33% 33% 39% 34% 38% 31% 32% 33% 34% 35% 33% 32% 34% 20% 55% 31% 34% 31% 30% 31% 33% 31% 33% 33% 35% 29% 33% 32% 33% 31% 33% 32% 32% 33% 29% 32% 33% 32% 31% 32% 33% 32% 32% 33% 32% 33% 24% 33% 33% 33% 33% 33% 33% 33% 34% 33%

30% 45% 35% 22% 24% 40% 90% 51% 80% 28% 35% 41% 52% 35% 41% 42% 40% 39% 52% 27% 27% 30% 32% 30% 29% 43% 40% 60% 36% 30% 30% 23% 26% 30% 46% 26% 37% 42% 31% 26% 30% 29% 27% 35% 42% 30% 29% 42% 37% 30% 42% 30% 29% 34% 42% 29% 31% 29% 31% 46% 28% 51% 47% 35% 33% 31% 38% 40% 40% 33%

3.68 4.10 3.85 3.42 3.48 3.95 4.80 4.23 4.40 3.65 3.81 3.96 4.20 3.69 4.02 4.02 4.07 3.98 4.43 3.61 3.58 3.69 3.77 3.72 3.68 4.00 3.98 4.40 4.27 3.66 3.72 3.43 3.52 3.60 4.14 3.55 3.90 3.99 3.79 3.50 3.69 3.63 3.64 3.79 3.99 3.69 3.66 3.99 3.84 3.68 3.99 3.70 3.62 3.79 3.99 3.62 3.70 3.67 3.69 4.12 3.48 4.25 4.18 3.84 3.79 3.74 3.94 3.99 4.00 3.79

.00 .03 .00 .08 .01 .03 .20 .06 .60 .00 .02 .01 .04 .06 .08 .05 .05 .16 .15 .01 .01 .01 .01 .01 .04 .04 .04 .40 .19 .00 .01 .06 .04 .06 .03 .00 .01 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .03 .00 .03 .00 .01 .03 .03 .01 .01 .01 .01 .04 .15 .05 .11 .12 .01 .01 .01 .01 .02 .01

125,076 1,445 67,713 269 57,363 1,454 10 245 5 108,874 3,679 11,552 748 402 167 444 376 44 21 45,611 22,782 17,565 15,477 6,507 778 1,000 698 5 11 74,923 48,033 436 971 455 1,259 76,644 46,861 1,714 16,708 11,388 36,468 21,591 19,836 19,085 1,714 93,649 31,427 1,714 1,244 123,832 1,714 97,055 26,428 1,593 1,714 6,786 28,527 35,418 54,345 878 71 323 76 97 23,159 8,121 15,594 9,319 2,958 8,563

30%

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 10a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) MENU: Variety of healthy menu choices Variety of healthy menu choices (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

4%

5%

13%

26%

51%

4.16

.03

1,331

2% 4% 2% 3% 1% 4%

3% 6% 4% 3% 3% 5%

12% 14% 12% 12% 12% 14%

30% 25% 30% 32% 30% 26%

4%

5%

31%

2% 1% 1% 2% 4% 1% 5% 4% 3%

4% 2% 3% 2% 4% 6% 5% 6%

12% 25% 12% 9% 10% 12% 13% 22% 12% 13% 14% 6% 12% 12% 12% 12% 11% 13% 11% 16%

53% 51% 52% 50% 54% 51% 100% 49% 75% 53% 58% 54% 56% 53% 53% 52% 47% 66% 53% 53% 52% 52% 53% 51% 52% 60% 40% 40% 40% 60% 43% 42% 48% 50% 52% 53% 53% 51% 51% 55% 52% 55% 51% 55% 51% 53% 53% 51% 57% 53% 51% 53% 52% 52% 51% 57% 54% 51% 53% 51% 42% 56% 45% 56% 53% 53% 50% 51% 51% 54%

4.29 4.15 4.27 4.24 4.32 4.16 5.00 4.14 4.50 4.28 4.41 4.34 4.32 4.22 4.15 4.13 4.10 4.43 4.35 4.29 4.28 4.27 4.29 4.28 4.25 4.38 3.89 3.40 4.10 4.44 4.08 4.07 4.14 4.19 4.15 4.30 4.29 4.16 4.26 4.32 4.29 4.33 4.26 4.31 4.16 4.29 4.29 4.16 4.33 4.29 4.16 4.30 4.26 4.27 4.16 4.40 4.30 4.27 4.29 4.12 4.00 4.25 3.98 4.26 4.28 4.31 4.22 4.25 4.25 4.30

.00 .03 .00 .07 .00 .03 .00 .08 .50 .00 .02 .01 .04 .06 .09 .06 .06 .16 .21 .00 .01 .01 .01 .01 .04 .03 .05 .81 .28 .00 .01 .06 .04 .05 .04 .00 .00 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .03 .00 .03 .00 .01 .03 .03 .01 .01 .01 .00 .04 .14 .07 .15 .12 .01 .01 .01 .01 .02 .01

101,670 1,107 54,446 224 47,224 1,152 2 173 4 89,130 2,823 9,015 552 309 135 356 300 35 17 37,683 18,536 14,380 12,650 5,166 617 746 570 5 10 60,427 39,594 349 755 364 967 63,003 37,415 1,331 14,133 9,692 29,603 17,549 15,501 15,192 1,331 75,953 25,717 1,331 923 100,747 1,331 79,743 20,577 1,350 1,331 5,739 22,953 28,753 44,225 667 55 247 65 73 18,646 6,690 12,546 7,294 2,331 6,940

2% 2% 2% 2% 2% 2% 1% 7% 20%

6% 3% 3% 4% 4% 3% 4% 3% 7% 20%

1% 3% 4% 3% 2% 5% 2% 2% 4% 2% 2% 2% 1% 2% 2% 4% 2% 2% 4% 2% 2% 4% 2% 2% 2% 4% 1% 2% 2% 2% 4% 2% 4% 6% 3% 2% 1% 2% 2% 2% 2%

2% 5% 5% 4% 5% 5% 3% 4% 5% 3% 3% 3% 3% 4% 4% 5% 3% 4% 5% 3% 3% 5% 3% 4% 4% 5% 2% 3% 3% 3% 6% 7% 4% 6% 5% 4% 3% 4% 4% 4% 3%

30% 9% 16% 12% 15% 15% 13% 12% 12% 13% 13% 11% 12% 12% 13% 11% 13% 12% 12% 13% 11% 12% 13% 12% 12% 11% 13% 10% 12% 13% 12% 15% 22% 11% 15% 11% 12% 12% 13% 13% 11% 12%

30% 29% 32% 28% 26% 17% 26% 30% 17% 35% 29% 30% 30% 30% 33% 29% 24% 30% 20% 30% 28% 33% 36% 30% 27% 26% 30% 31% 26% 32% 29% 31% 29% 30% 29% 26% 30% 31% 26% 27% 30% 26% 30% 30% 31% 26% 29% 30% 31% 30% 25% 27% 25% 28% 25% 30% 31% 31% 31% 31% 30%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 10b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) MENU: Variety of healthy menu choices Variety of healthy menu choices (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

5%

11%

21%

29%

33%

3.75

.03

1,673

7% 4% 6% 8% 8% 5%

13% 11% 12% 15% 14% 12% 13% 6%

23% 20% 22% 26% 24% 22% 13% 17% 33% 24% 19% 18% 17% 26% 20% 19% 20% 19% 29% 24% 24% 24% 23% 23% 24% 20% 22% 20% 33% 23% 24% 26% 24% 26% 19% 25% 21% 21% 24% 24% 23% 23% 25% 22% 21% 23% 24% 21% 19% 23% 21% 23% 23% 23% 21% 23% 23% 24% 23% 20% 22% 17% 24% 27% 23% 22% 21% 22% 20% 22%

31% 29% 30% 33% 32% 29% 13% 32% 17% 31% 33% 32% 28% 27% 24% 31% 32% 29% 19% 31% 30% 31% 31% 33% 30% 29% 30%

26% 36% 29% 18% 22% 32% 63% 42% 50% 24% 33% 38% 46% 26% 34% 35% 33% 31% 29% 24% 23% 25% 26% 26% 23% 34% 33% 60% 8% 25% 27% 24% 25% 24% 37% 22% 32% 33% 26% 22% 26% 26% 24% 30% 33% 26% 25% 33% 32% 26% 33% 26% 25% 25% 33% 25% 26% 26% 25% 36% 21% 43% 39% 26% 26% 27% 33% 32% 36% 27%

3.56 3.82 3.65 3.38 3.45 3.70 4.25 4.03 4.17 3.51 3.75 3.91 4.10 3.52 3.65 3.82 3.80 3.60 3.48 3.49 3.45 3.54 3.57 3.61 3.46 3.74 3.77 4.00 3.25 3.50 3.65 3.44 3.41 3.40 3.88 3.44 3.75 3.75 3.63 3.37 3.56 3.55 3.54 3.63 3.75 3.56 3.54 3.75 3.63 3.56 3.75 3.57 3.50 3.54 3.75 3.48 3.55 3.62 3.53 3.83 3.10 3.98 3.97 3.60 3.55 3.58 3.75 3.77 3.86 3.56

.00 .03 .00 .07 .01 .03 .41 .07 .40 .00 .02 .01 .04 .06 .10 .06 .06 .20 .27 .01 .01 .01 .01 .01 .04 .04 .04 .63 .35 .00 .01 .06 .04 .06 .03 .00 .01 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .04 .00 .03 .00 .01 .03 .03 .02 .01 .01 .01 .04 .16 .06 .12 .12 .01 .01 .01 .01 .02 .01

123,518 1,406 66,761 267 56,757 1,418 8 241 6 107,538 3,642 11,373 745 394 162 434 365 42 21 45,100 22,472 17,345 15,260 6,447 768 984 672 5 12 74,175 47,275 431 940 447 1,226 75,733 46,233 1,673 16,518 11,266 35,971 21,369 19,584 18,810 1,673 92,461 31,057 1,673 1,208 122,310 1,673 95,945 26,012 1,561 1,673 6,709 28,152 35,017 53,640 858 68 313 72 95 22,832 8,039 15,387 9,097 2,905 8,502

4% 7% 7% 4% 3% 7% 6% 4% 4% 10% 5% 7% 8% 7% 7% 6% 9% 6% 3% 17% 8% 6% 9% 10% 8% 4% 8% 5% 5% 5% 10% 7% 7% 6% 7% 5% 7% 7% 5% 8% 7% 5% 7% 9% 7% 5% 8% 7% 6% 8% 4% 9% 4% 1% 7% 7% 7% 5% 4% 4% 7%

14% 9% 8% 5% 13% 16% 10% 11% 12% 19% 14% 14% 13% 12% 12% 13% 11% 12% 20% 14% 11% 13% 14% 17% 9% 15% 10% 11% 12% 16% 13% 13% 13% 12% 11% 13% 13% 11% 13% 13% 11% 13% 13% 14% 11% 14% 13% 12% 13% 10% 31% 9% 7% 8% 13% 13% 10% 10% 9% 13%

42% 30% 33% 29% 27% 26% 31% 30% 32% 29% 34% 29% 31% 30% 32% 29% 29% 31% 31% 29% 27% 31% 29% 31% 30% 31% 29% 30% 30% 32% 31% 29% 18% 28% 29% 31% 30% 31% 30% 31% 31% 30%

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 11a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) MENU: Variety of vegetarian menu choices Variety of vegetarian menu choices (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

19%

10%

15%

19%

37%

3.44

.04

1,174

18% 19% 17% 21% 18% 19%

12% 9% 11% 14% 12% 10%

15% 15% 15% 15% 16% 15%

21% 19% 21% 18% 21% 19%

20% 33% 18% 16% 20% 12% 20% 16% 19% 21% 19% 22% 19% 17% 17% 16% 15% 18% 15% 26% 20%

8%

16%

18%

12% 11% 12% 9% 14% 8% 9% 8% 13% 6% 12% 12% 11% 11% 11% 11% 8% 12% 20% 13% 11% 13% 9% 9% 12% 9% 12% 11% 10% 13% 12% 12% 10% 11% 11% 10% 11% 13% 10% 10% 12% 10% 12% 12% 13% 10% 11% 11% 11% 12% 8% 14% 9% 6% 12% 11% 12% 11% 11% 11% 11%

15% 14% 14% 15% 13% 24% 15% 12% 6% 11% 15% 15% 15% 15% 15% 14% 13% 18%

21% 23% 23% 19% 17% 17% 20% 22% 13% 28% 20% 22% 22% 22% 24% 23% 21% 16% 40% 25% 22% 20% 26% 19% 17% 19% 21% 22% 19% 21% 19% 22% 22% 22% 20% 19% 21% 22% 19% 23% 21% 19% 22% 21% 24% 19% 23% 21% 22% 21% 18% 24% 20% 18% 21% 21% 22% 21% 23% 22% 21%

34% 38% 35% 31% 33% 37% 100% 37% 67% 34% 37% 32% 44% 36% 36% 37% 37% 50% 33% 33% 34% 35% 36% 36% 35% 44% 29% 20% 50% 39% 27% 37% 43% 32% 39% 34% 35% 37% 28% 34% 33% 38% 36% 36% 37% 35% 32% 37% 37% 34% 37% 34% 35% 32% 37% 36% 37% 34% 33% 38% 22% 42% 44% 39% 35% 33% 35% 38% 37% 36%

3.43 3.48 3.46 3.25 3.38 3.44 5.00 3.43 3.67 3.43 3.54 3.35 3.74 3.36 3.49 3.45 3.47 3.63 3.44 3.37 3.44 3.46 3.50 3.55 3.46 3.70 3.09 3.20 4.13 3.62 3.13 3.60 3.71 3.24 3.52 3.41 3.45 3.44 3.20 3.36 3.39 3.58 3.53 3.46 3.44 3.45 3.36 3.44 3.52 3.43 3.44 3.42 3.44 3.42 3.44 3.52 3.54 3.43 3.35 3.42 3.10 3.67 3.53 3.61 3.44 3.41 3.45 3.59 3.50 3.47

.01 .05 .01 .11 .01 .05 .00 .12 1.33 .01 .03 .02 .06 .10 .14 .08 .10 .29 .37 .01 .01 .01 .01 .02 .06 .06 .07 .73 .40 .01 .01 .08 .05 .09 .05 .01 .01 .04 .01 .02 .01 .01 .01 .01 .04 .01 .01 .04 .05 .01 .04 .01 .01 .04 .04 .02 .01 .01 .01 .06 .21 .10 .21 .18 .01 .02 .01 .02 .03 .02

86,991 986 46,654 188 40,337 1,011 2 158 3 76,176 2,497 7,665 515 266 114 323 258 32 18 31,991 15,829 12,340 10,790 4,595 537 664 497 5 8 51,703 33,815 322 675 307 867 53,427 32,449 1,174 11,433 8,165 25,246 15,258 13,493 13,396 1,174 65,266 21,725 1,174 791 86,200 1,174 68,045 17,805 1,141 1,174 4,789 19,589 24,638 37,975 597 49 212 62 66 15,776 5,600 10,911 6,278 2,069 6,020

14% 24% 15% 13% 22% 18% 18% 18% 19% 22% 20% 18% 15% 15% 18% 19% 18% 18% 19% 18% 18% 19% 18% 17% 16% 19% 16% 15% 17% 19% 21% 22% 13% 23% 14% 18% 18% 18% 14% 17% 17%

13% 14% 16% 12% 16% 16% 14% 15% 14% 15% 16% 15% 15% 15% 16% 14% 15% 15% 15% 15% 13% 15% 15% 15% 15% 15% 15% 14% 15% 15% 15% 15% 16% 16% 10% 14% 15% 15% 14% 14% 12% 15%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 11b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) MENU: Variety of vegetarian menu choices Variety of vegetarian menu choices (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

7%

10%

26%

22%

36%

3.70

.03

1,334

7% 6% 6% 12% 8% 7%

11% 9% 10% 14% 11% 11%

5%

5%

8% 8% 5% 3% 8% 11% 6% 6% 8% 20% 7% 8% 7% 7% 8% 10% 8% 5%

11% 9% 7% 6% 13% 12% 9% 9% 11% 20% 11% 12% 11% 11% 11% 11% 10% 10% 33% 22% 12% 8% 15% 15% 13% 9% 11% 9% 10% 10% 12% 11% 11% 11% 10% 10% 10% 11% 10% 13% 11% 10% 10% 12% 12% 10% 12% 11% 9% 11% 9% 21% 8% 6% 8% 11% 11% 10% 9% 8% 10%

25% 25% 25% 30% 26% 26% 22% 23% 50% 26% 20% 20% 20% 30% 22% 26% 25% 28% 13% 27% 26% 26% 26% 23% 25% 25% 27%

28% 22% 27% 25% 29% 21% 22% 26% 25% 27% 29% 28% 25% 19% 22% 21% 25% 19% 20% 28% 27% 27% 27% 29% 28% 23% 20% 33% 22% 27% 28% 23% 21% 19% 23% 28% 27% 22% 28% 26% 28% 28% 28% 26% 22% 28% 28% 22% 24% 28% 22% 28% 26% 31% 22% 27% 27% 29% 27% 23% 15% 18% 25% 23% 26% 27% 26% 27% 28% 27%

29% 38% 32% 20% 26% 35% 56% 41% 25% 28% 34% 40% 47% 31% 33% 38% 36% 33% 27% 28% 27% 28% 29% 28% 26% 34% 38% 33% 22% 28% 31% 25% 29% 28% 38% 26% 34% 36% 29% 25% 29% 30% 28% 32% 36% 29% 29% 36% 32% 29% 36% 30% 28% 28% 36% 28% 29% 30% 29% 37% 19% 47% 48% 31% 30% 30% 35% 36% 36% 30%

3.61 3.78 3.68 3.27 3.53 3.65 4.33 3.94 3.75 3.57 3.73 3.92 4.07 3.52 3.55 3.76 3.75 3.58 3.13 3.58 3.52 3.58 3.61 3.60 3.49 3.66 3.76 3.67 3.22 3.54 3.72 3.33 3.37 3.42 3.80 3.53 3.74 3.70 3.66 3.45 3.61 3.62 3.60 3.64 3.70 3.61 3.61 3.70 3.59 3.61 3.70 3.64 3.51 3.63 3.70 3.53 3.60 3.68 3.57 3.75 3.13 3.97 4.11 3.59 3.60 3.63 3.75 3.80 3.80 3.62

.00 .04 .01 .09 .01 .04 .29 .08 .48 .00 .02 .01 .04 .07 .12 .06 .07 .22 .40 .01 .01 .01 .01 .02 .05 .04 .05 .88 .46 .01 .01 .07 .05 .07 .04 .01 .01 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .04 .00 .03 .00 .01 .03 .03 .02 .01 .01 .01 .05 .17 .08 .13 .14 .01 .02 .01 .01 .02 .01

95,846 1,134 52,074 200 43,772 1,126 9 195 4 84,187 2,803 8,014 645 308 130 365 272 36 15 34,932 17,522 13,726 11,956 5,314 606 802 520 3 9 57,405 36,659 369 800 334 1,000 58,573 35,902 1,334 12,108 8,405 27,560 17,024 15,919 14,830 1,334 71,868 23,978 1,334 891 94,955 1,334 74,220 20,441 1,185 1,334 4,973 22,076 27,636 41,161 697 52 244 63 78 17,592 5,985 12,244 7,206 2,325 6,722

11% 8% 5% 12% 14% 10% 6% 8% 6% 7% 5% 10% 7% 7% 7% 8% 7% 7% 7% 7% 8% 7% 7% 7% 9% 6% 7% 8% 7% 6% 8% 6% 10% 4% 2% 9% 7% 7% 6% 5% 5% 7%

22% 24% 27% 25% 22% 30% 24% 27% 23% 26% 28% 27% 25% 25% 26% 24% 26% 25% 26% 26% 23% 25% 26% 26% 25% 24% 26% 25% 25% 26% 25% 25% 35% 23% 19% 29% 26% 26% 23% 23% 23% 26%

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 12a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) SERVICE: Overall Service: Overall (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

0%

1%

7%

23%

69%

4.59

.02

1,358

0% 0% 0% 0% 0% 0%

1% 1% 1% 3% 2% 1%

8% 6% 7% 11% 10% 8% 33%

32% 21% 30% 33% 34% 24%

58% 72% 62% 53% 54% 67% 67% 85% 80% 57% 62% 69% 68% 63% 61% 67% 70% 81% 82% 57% 56% 58% 60% 54% 61% 74% 64% 80% 22% 61% 54% 49% 46% 59% 73% 56% 62% 69% 56% 59% 57% 61% 56% 63% 69% 59% 58% 69% 70% 58% 69% 58% 59% 60% 69% 62% 61% 57% 58% 71% 69% 76% 79% 63% 60% 60% 63% 66% 66% 61%

4.46 4.64 4.52 4.35 4.40 4.56 4.33 4.83 4.20 4.44 4.55 4.64 4.59 4.48 4.53 4.55 4.62 4.81 4.76 4.44 4.43 4.45 4.48 4.42 4.47 4.67 4.49 4.80 3.89 4.52 4.39 4.30 4.20 4.44 4.64 4.43 4.53 4.59 4.44 4.48 4.44 4.49 4.42 4.54 4.59 4.47 4.46 4.59 4.64 4.46 4.59 4.46 4.47 4.50 4.59 4.52 4.49 4.43 4.46 4.62 4.59 4.69 4.76 4.52 4.49 4.50 4.54 4.57 4.58 4.49

.00 .02 .00 .06 .00 .02 .67 .04 .80 .00 .01 .01 .03 .04 .06 .04 .04 .07 .14 .00 .01 .01 .01 .01 .03 .02 .03 .20 .31 .00 .00 .04 .03 .04 .02 .00 .00 .02 .01 .01 .00 .01 .01 .01 .02 .00 .00 .02 .02 .00 .02 .00 .01 .02 .02 .01 .00 .00 .00 .03 .09 .04 .06 .08 .01 .01 .01 .01 .01 .01

102,895 1,135 55,457 223 47,438 1,180 3 170 5 90,121 2,884 9,153 579 315 135 365 312 36 17 38,098 18,665 14,562 12,841 5,233 621 760 584 5 9 61,048 40,171 355 767 373 985 63,599 38,030 1,358 14,321 9,772 29,917 17,737 15,725 15,423 1,358 76,909 25,986 1,358 958 101,937 1,358 80,606 20,933 1,356 1,358 5,819 23,308 29,002 44,766 677 58 251 66 83 18,864 6,784 12,761 7,488 2,369 7,192

1% 20% 0% 0% 0% 1% 0% 1%

0% 0% 0% 0% 0% 0% 0% 1%

1% 1% 0% 0% 2% 1% 1% 1%

9% 5% 3% 6% 10% 7% 9% 6%

1% 1% 1% 1% 1% 2% 1% 2%

6% 9% 9% 9% 8% 8% 10% 5% 10%

0% 0% 0% 1% 0% 0%

11% 1% 2% 2% 3% 2% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

0%

0%

0% 0% 0% 0% 0% 0%

2% 1% 1% 1% 1% 1% 1%

0% 1% 0% 2% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

14%

11% 7% 10% 14% 15% 10% 6% 9% 7% 7% 8% 8% 8% 8% 10% 7% 7% 8% 8% 7% 5% 8% 7% 8% 8% 8% 7% 7% 8% 9% 8% 6% 10% 6% 3% 6% 8% 7% 7% 6% 6% 7%

32% 32% 27% 25% 25% 30% 23% 22% 19% 12% 32% 33% 31% 31% 37% 28% 21% 25% 20% 56% 30% 34% 34% 34% 28% 21% 33% 30% 23% 34% 32% 33% 30% 32% 28% 23% 31% 33% 23% 24% 32% 23% 32% 32% 32% 23% 30% 30% 32% 32% 21% 21% 18% 18% 29% 31% 32% 29% 27% 27% 30%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 12b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) SERVICE: Overall Service: Overall (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

2%

4%

12%

33%

50%

4.25

.02

1,730

2% 2% 2% 1% 2% 2%

3% 4% 4% 3% 3% 4%

12% 11% 12% 18% 12% 13%

2%

5%

2% 3% 2% 2% 2% 2% 2% 0% 2% 5% 2% 2% 2% 2% 2% 3% 2% 1%

4% 3% 3% 2% 4% 2% 3% 5% 4%

9% 17% 12% 9% 9% 8% 13% 17% 13% 11% 6% 5% 12% 13% 12% 12% 11% 11% 12% 12%

8% 2% 2% 3% 4% 2% 1% 2% 2% 2% 1% 3% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 3% 1% 2% 2% 2% 2% 2% 2% 1% 2% 1% 1% 2% 2% 2% 2% 3% 2%

8% 3% 4% 5% 3% 4% 4% 4% 3% 4% 2% 5% 3% 4% 3% 4% 4% 4% 3% 4% 5% 3% 4% 3% 5% 3% 4% 3% 4% 3% 4% 3% 13% 5%

34% 32% 33% 40% 35% 34% 20% 30% 33% 35% 27% 27% 24% 31% 37% 33% 34% 40% 48% 35% 35% 35% 35% 36% 34% 32% 33% 40% 50% 33% 35% 30% 31% 36% 32% 35% 32% 33% 33% 35% 35% 34% 35% 31% 33% 34% 33% 33% 29% 34% 33% 34% 33% 35% 33% 31% 34% 34% 35% 31% 35% 30% 29% 38% 34% 34% 32% 30% 30% 33%

49% 52% 50% 39% 47% 49% 80% 54% 50% 47% 57% 58% 64% 50% 41% 49% 50% 48% 43% 48% 46% 46% 47% 46% 50% 50% 50% 60% 33% 50% 47% 46% 48% 43% 52% 46% 52% 50% 54% 44% 49% 48% 46% 51% 50% 48% 52% 50% 55% 49% 50% 50% 45% 50% 50% 53% 48% 50% 47% 53% 38% 51% 62% 49% 48% 47% 52% 53% 51% 53%

4.24 4.28 4.25 4.12 4.22 4.24 4.80 4.30 4.33 4.22 4.33 4.37 4.46 4.25 4.12 4.24 4.28 4.27 4.24 4.25 4.20 4.19 4.21 4.21 4.25 4.24 4.27 4.60 3.92 4.26 4.22 4.11 4.17 4.14 4.29 4.21 4.29 4.25 4.37 4.13 4.24 4.22 4.19 4.25 4.25 4.22 4.29 4.25 4.29 4.24 4.25 4.27 4.12 4.30 4.25 4.31 4.22 4.28 4.21 4.29 3.94 4.25 4.50 4.30 4.22 4.21 4.27 4.28 4.24 4.32

.00 .02 .00 .05 .00 .02 .13 .06 .33 .00 .02 .01 .03 .05 .07 .04 .04 .13 .21 .00 .01 .01 .01 .01 .03 .03 .03 .24 .36 .00 .00 .05 .03 .04 .03 .00 .00 .02 .01 .01 .00 .01 .01 .01 .02 .00 .01 .02 .03 .00 .02 .00 .01 .02 .02 .01 .01 .00 .00 .03 .13 .05 .09 .08 .01 .01 .01 .01 .02 .01

125,648 1,462 68,386 268 57,262 1,464 10 250 6 109,282 3,722 11,644 777 398 167 447 383 48 21 45,717 22,789 17,662 15,600 6,601 769 1,013 700 5 12 75,305 48,213 438 968 460 1,270 76,796 47,271 1,730 16,812 11,433 36,623 21,662 19,948 19,170 1,730 94,087 31,561 1,730 1,280 124,368 1,730 97,526 26,530 1,592 1,730 6,835 28,666 35,543 54,604 875 72 329 78 108 23,219 8,197 15,699 9,435 2,994 8,843

3% 4% 4% 4% 4% 3% 4% 4%

5% 4% 4% 3% 4% 4% 3%

12% 12% 16% 14% 15% 11% 13% 11% 12% 9% 13% 12% 13% 13% 12% 12% 12% 11% 12% 10% 12% 12% 11% 14% 10% 12% 11% 12% 11% 12% 11% 14% 12% 8% 7% 12% 12% 11% 11% 12% 10%

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 13a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) SERVICE: Speed of service Speed of service (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

0%

1%

6%

22%

70%

4.60

.02

1,351

0% 0% 0% 0% 0% 0%

2% 1% 1% 3% 2% 1%

8% 5% 7% 11% 10% 7%

33% 20% 30% 30% 36% 23%

1%

1%

2% 1% 1% 1% 3% 1% 1% 1%

9% 5% 4% 6% 9% 7% 7% 6% 3%

2% 2% 2% 2% 1% 2% 1% 1%

10% 10% 8% 8% 8% 8% 4% 9%

13% 1% 2% 3% 3% 2% 1% 2% 1% 1% 2% 2% 2% 2% 2% 1% 1% 2% 2% 1% 1% 2% 1% 2% 2% 2% 1% 1% 2% 2% 1% 1%

13% 7% 10% 13% 15% 8% 5% 10% 6% 6% 9% 7% 9% 9% 9% 7% 6% 8% 9% 6% 5% 8% 6% 9% 8% 7% 6% 8% 8% 10% 8% 6% 5% 4% 3% 6% 7% 7% 6% 6% 6% 8%

17% 20% 33% 33% 30% 29% 23% 29% 22% 21% 19% 18% 34% 33% 32% 31% 33% 30% 21% 23% 20% 38% 31% 34% 37% 36% 26% 20% 34% 30% 22% 35% 31% 35% 31% 32% 29% 22% 32% 34% 22% 28% 33% 22% 33% 32% 35% 22% 33% 31% 34% 32% 20% 22% 18% 27% 26% 30% 31% 29% 27% 29% 31%

57% 73% 62% 55% 51% 69% 100% 81% 60% 56% 61% 66% 63% 65% 61% 70% 72% 78% 82% 54% 55% 58% 59% 57% 60% 73% 66% 80% 38% 60% 53% 46% 44% 62% 73% 54% 62% 70% 54% 59% 54% 58% 56% 62% 70% 57% 55% 70% 66% 57% 70% 57% 58% 56% 70% 57% 58% 54% 58% 73% 71% 78% 70% 66% 61% 61% 63% 66% 64% 59%

4.44 4.65 4.52 4.37 4.35 4.58 5.00 4.78 4.00 4.42 4.54 4.60 4.53 4.50 4.49 4.59 4.64 4.76 4.82 4.39 4.41 4.45 4.47 4.45 4.46 4.66 4.53 4.80 4.00 4.49 4.37 4.26 4.18 4.48 4.65 4.39 4.52 4.60 4.41 4.48 4.41 4.45 4.42 4.52 4.60 4.45 4.42 4.60 4.60 4.44 4.60 4.44 4.46 4.44 4.60 4.46 4.46 4.39 4.46 4.64 4.60 4.71 4.67 4.55 4.50 4.52 4.54 4.57 4.56 4.47

.00 .02 .00 .06 .00 .02 .00 .04 .77 .00 .01 .01 .03 .04 .07 .04 .04 .08 .10 .00 .01 .01 .01 .01 .03 .02 .03 .20 .38 .00 .00 .04 .03 .04 .02 .00 .00 .02 .01 .01 .00 .01 .01 .01 .02 .00 .00 .02 .02 .00 .02 .00 .01 .02 .02 .01 .00 .00 .00 .03 .10 .04 .07 .08 .01 .01 .01 .01 .01 .01

103,018 1,130 55,579 221 47,439 1,173 3 170 5 90,232 2,874 9,179 571 311 134 364 310 37 17 38,120 18,703 14,576 12,849 5,252 626 758 580 5 8 61,153 40,176 357 774 370 981 63,648 38,094 1,351 14,393 9,793 29,960 17,719 15,712 15,441 1,351 76,979 26,039 1,351 966 102,052 1,351 80,687 20,968 1,363 1,351 5,818 23,281 29,054 44,865 675 58 249 66 82 18,909 6,812 12,797 7,505 2,371 7,186

20% 0% 0% 0% 1% 1% 1%

0% 0% 0% 0% 0% 0% 0% 1%

0% 1% 0% 2% 0% 0% 0% 0% 0% 0% 0% 0% 0% 1% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 2% 1%

0% 0% 0% 0% 0% 1%

2% 1% 1% 1% 1% 1% 1%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 13b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) SERVICE: Speed of service Speed of service (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

3%

5%

14%

30%

48%

4.13

.03

1,726

3% 4% 4% 2% 2% 3% 4%

6% 5% 7% 5% 5% 5% 10% 8%

14% 14% 15% 14% 14% 14% 10% 12%

3% 4% 3% 3% 3% 4% 4% 2% 8% 5% 3% 3% 3% 4% 3% 4% 4% 3%

6% 5% 6% 3% 4% 6% 5% 5% 4% 19% 6% 7% 7% 7% 6% 6% 5% 5%

15% 11% 11% 11% 12% 17% 14% 15% 10% 14% 15% 15% 15% 15% 13% 13% 14% 13%

3% 3% 5% 4% 5% 3% 3% 3% 3% 2% 6% 3% 3% 3% 3% 3% 3% 3% 3% 5% 3% 3% 3% 5% 2% 3% 4% 4% 2% 3% 3% 11% 4% 3% 4% 3% 6% 4% 4% 5% 2%

6% 6% 6% 6% 5% 5% 6% 6% 5% 5% 9% 6% 7% 6% 6% 5% 6% 6% 5% 6% 6% 5% 6% 8% 6% 5% 6% 7% 5% 6% 4% 11% 7% 5% 4% 7% 9% 7% 8% 9% 4%

8% 14% 15% 15% 14% 13% 14% 15% 13% 14% 12% 16% 13% 16% 16% 13% 14% 14% 14% 14% 13% 14% 14% 14% 15% 13% 14% 13% 16% 13% 14% 12% 18% 20% 10% 12% 16% 17% 14% 14% 15% 12%

33% 29% 31% 36% 35% 30% 10% 27% 60% 33% 29% 28% 24% 32% 34% 28% 30% 31% 19% 34% 34% 33% 33% 34% 32% 30% 29% 20% 42% 32% 33% 31% 33% 34% 28% 34% 31% 30% 34% 31% 34% 32% 33% 31% 30% 33% 32% 30% 28% 33% 30% 33% 32% 35% 30% 31% 31% 33% 33% 29% 32% 26% 26% 35% 33% 31% 29% 30% 28% 31%

44% 49% 43% 44% 44% 47% 70% 50% 40% 42% 50% 52% 60% 49% 39% 48% 48% 46% 43% 43% 41% 42% 42% 43% 46% 46% 50% 80% 50% 44% 43% 43% 43% 43% 50% 42% 47% 48% 47% 39% 45% 42% 41% 46% 48% 43% 44% 48% 47% 44% 48% 44% 41% 44% 48% 46% 42% 46% 42% 52% 27% 43% 56% 46% 41% 37% 45% 44% 43% 50%

4.08 4.13 4.03 4.15 4.13 4.13 4.40 4.12 4.40 4.06 4.15 4.20 4.37 4.21 3.98 4.12 4.17 4.02 3.76 4.09 4.03 4.03 4.03 4.07 4.11 4.11 4.16 4.80 4.42 4.08 4.07 4.01 4.05 4.05 4.16 4.05 4.11 4.13 4.20 3.89 4.12 4.03 4.01 4.11 4.13 4.08 4.08 4.13 4.07 4.08 4.13 4.11 3.96 4.12 4.13 4.09 4.02 4.16 4.05 4.22 3.52 3.98 4.28 4.15 4.02 3.85 4.04 4.01 3.95 4.22

.00 .03 .00 .06 .00 .03 .34 .07 .24 .00 .02 .01 .03 .05 .08 .05 .05 .18 .29 .00 .01 .01 .01 .01 .04 .03 .04 .20 .19 .00 .00 .05 .04 .05 .03 .00 .00 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .03 .00 .03 .00 .01 .02 .03 .01 .01 .01 .00 .03 .16 .06 .12 .10 .01 .01 .01 .01 .02 .01

125,539 1,461 68,391 265 57,148 1,459 10 252 5 109,151 3,725 11,662 775 396 166 446 382 48 21 45,645 22,786 17,636 15,566 6,603 769 1,011 698 5 12 75,257 48,151 441 968 456 1,270 76,711 47,243 1,726 16,816 11,429 36,632 21,612 19,891 19,159 1,726 93,988 31,551 1,726 1,279 124,260 1,726 97,387 26,560 1,592 1,726 6,827 28,649 35,483 54,580 876 71 329 78 107 23,239 8,208 15,697 9,431 2,991 8,826

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 14a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) SERVICE: Hours of operation Hours of operation (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

1%

2%

8%

25%

64%

4.48

.02

1,347

1% 1% 1% 0% 0% 1%

2% 2% 2% 2% 2% 2% 33% 1%

9% 8% 9% 10% 9% 9%

31% 24% 31% 28% 31% 25%

5%

24%

2% 1%

2% 3% 2% 3% 3% 2% 2% 2%

9% 8% 8% 10% 8% 15% 10% 7%

1% 0% 1% 0% 1% 1% 0% 2%

2% 2% 2% 2% 2% 3% 1% 3%

9% 10% 10% 10% 10% 11% 6% 12%

1% 0% 1% 1% 1% 0% 1% 0% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 0% 1% 0% 0% 1% 1% 1%

13% 2% 3% 4% 4% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 3%

1% 2% 2% 1% 1% 1% 0% 1% 1%

1% 2% 1% 2% 2% 2% 2% 3% 2%

13% 8% 11% 13% 13% 9% 8% 9% 9% 8% 10% 9% 9% 9% 10% 8% 8% 9% 9% 8% 8% 9% 8% 9% 9% 8% 8% 8% 9% 10% 9% 10% 11% 5% 6% 6% 10% 10% 9% 8% 9% 8%

30% 37% 35% 30% 25% 29% 25% 22% 24% 35% 30% 31% 30% 31% 33% 31% 24% 25% 20% 38% 30% 32% 30% 28% 24% 25% 30% 32% 25% 34% 31% 32% 29% 31% 29% 25% 30% 32% 25% 32% 31% 25% 31% 30% 29% 25% 31% 29% 32% 32% 24% 23% 23% 27% 24% 31% 34% 31% 29% 31% 29%

57% 65% 57% 59% 57% 63% 67% 69% 100% 58% 51% 54% 56% 63% 54% 60% 67% 76% 65% 59% 57% 58% 57% 54% 54% 68% 58% 80% 38% 60% 53% 53% 52% 64% 64% 58% 55% 64% 53% 58% 56% 60% 56% 61% 64% 58% 56% 64% 57% 57% 64% 57% 57% 62% 64% 58% 60% 56% 56% 63% 66% 70% 64% 66% 56% 54% 57% 61% 57% 60%

4.42 4.49 4.42 4.43 4.43 4.46 4.00 4.57 5.00 4.43 4.35 4.40 4.34 4.49 4.35 4.38 4.54 4.76 4.65 4.45 4.42 4.42 4.41 4.38 4.34 4.58 4.35 4.80 4.00 4.48 4.35 4.29 4.25 4.50 4.47 4.44 4.39 4.48 4.37 4.43 4.41 4.47 4.39 4.47 4.48 4.43 4.40 4.48 4.43 4.42 4.48 4.42 4.42 4.50 4.48 4.44 4.47 4.40 4.41 4.44 4.55 4.60 4.50 4.50 4.39 4.38 4.42 4.48 4.40 4.46

.00 .02 .00 .05 .00 .02 1.00 .06 .00 .00 .02 .01 .04 .04 .07 .05 .04 .07 .12 .00 .01 .01 .01 .01 .03 .03 .04 .20 .38 .00 .00 .05 .03 .04 .03 .00 .00 .02 .01 .01 .00 .01 .01 .01 .02 .00 .00 .02 .03 .00 .02 .00 .01 .02 .02 .01 .01 .00 .00 .03 .09 .05 .10 .10 .01 .01 .01 .01 .02 .01

102,815 1,124 55,298 223 47,517 1,171 3 169 4 90,144 2,852 9,106 560 312 129 365 310 38 17 38,137 18,692 14,530 12,818 5,233 630 755 579 5 8 61,042 40,104 357 772 371 976 63,720 37,835 1,347 14,310 9,799 29,942 17,724 15,643 15,397 1,347 76,833 25,982 1,347 953 101,862 1,347 80,547 20,910 1,358 1,347 5,812 23,270 28,991 44,742 671 56 249 66 82 18,797 6,753 12,749 7,475 2,348 7,177

2% 1% 1% 1% 2%

0% 1% 1% 2%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 14b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) SERVICE: Hours of operation Hours of operation (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

4%

8%

15%

29%

44%

4.00

.03

1,710

5% 4% 4% 8% 7% 5%

10% 7% 9% 14% 12% 8%

29% 29% 29% 28% 30% 29%

3%

5%

6% 4% 2% 3% 6% 5% 4% 3% 11% 10% 7% 6% 6% 5% 5% 6% 5% 4%

11% 6% 5% 4% 12% 9% 5% 9% 9% 5% 12% 10% 9% 9% 9% 8% 8% 7%

5% 6% 7% 8% 7% 3% 6% 4% 4% 4% 6% 5% 6% 6% 5% 4% 5% 5% 4% 3% 5% 4% 5% 6% 11% 4% 5% 6% 5% 5% 4% 3% 3% 1% 3% 5% 4% 4% 4% 5% 3%

18% 10% 10% 11% 9% 12% 6% 12% 7% 8% 11% 11% 10% 10% 10% 9% 8% 10% 10% 8% 7% 10% 8% 10% 10% 15% 8% 9% 11% 9% 10% 7% 6% 7% 6% 5% 10% 9% 8% 8% 8% 6%

15% 14% 15% 19% 16% 16% 10% 8% 17% 16% 11% 10% 10% 16% 23% 16% 15% 11% 5% 17% 16% 16% 15% 16% 16% 13% 18% 20% 18% 15% 16% 17% 17% 19% 13% 17% 14% 15% 16% 15% 14% 16% 16% 15% 15% 15% 15% 15% 13% 15% 15% 15% 16% 16% 15% 14% 16% 15% 16% 16% 14% 13% 3% 10% 16% 14% 15% 14% 15% 12%

40% 46% 43% 30% 35% 42% 90% 53% 67% 38% 50% 56% 58% 39% 34% 44% 44% 47% 50% 35% 38% 39% 40% 39% 40% 46% 41% 60% 36% 40% 39% 38% 38% 34% 47% 36% 46% 44% 38% 38% 41% 39% 38% 42% 44% 40% 40% 44% 48% 40% 44% 40% 39% 33% 44% 44% 39% 41% 39% 43% 51% 47% 65% 51% 39% 43% 45% 45% 43% 51%

3.88 4.08 3.99 3.58 3.75 3.95 4.80 4.26 4.50 3.83 4.15 4.30 4.32 3.82 3.79 4.06 4.03 3.87 4.05 3.74 3.86 3.88 3.93 3.92 3.91 4.02 3.97 4.40 3.82 3.89 3.87 3.77 3.78 3.69 4.11 3.77 4.07 4.00 3.87 3.84 3.92 3.85 3.84 3.93 4.00 3.88 3.89 4.00 4.13 3.88 4.00 3.90 3.85 3.54 4.00 3.95 3.84 3.93 3.86 4.01 4.17 4.10 4.45 4.24 3.88 4.00 4.03 4.03 3.98 4.17

.00 .03 .00 .08 .01 .03 .20 .06 .34 .00 .02 .01 .04 .06 .09 .05 .06 .20 .29 .01 .01 .01 .01 .01 .04 .04 .04 .40 .35 .00 .01 .06 .04 .06 .03 .00 .01 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .03 .00 .03 .00 .01 .03 .03 .01 .01 .01 .01 .04 .13 .06 .11 .10 .01 .01 .01 .01 .02 .01

125,151 1,442 67,952 268 57,199 1,444 10 250 6 109,036 3,669 11,475 758 396 161 443 377 47 20 45,659 22,768 17,588 15,526 6,575 766 1,001 693 5 11 74,981 48,053 441 965 458 1,252 76,750 46,835 1,710 16,737 11,409 36,537 21,561 19,834 19,073 1,710 93,694 31,457 1,710 1,258 123,893 1,710 97,128 26,442 1,581 1,710 6,793 28,585 35,399 54,374 864 71 321 77 109 23,049 8,142 15,616 9,355 2,960 8,831

31% 17% 30% 29% 27% 26% 26% 29% 31% 30% 23% 30% 29% 30% 30% 31% 32% 30% 28% 31% 20% 27% 29% 30% 27% 27% 27% 30% 29% 30% 29% 30% 31% 30% 30% 29% 28% 29% 30% 29% 29% 29% 29% 29% 29% 30% 25% 29% 28% 29% 30% 30% 30% 27% 29% 25% 31% 30% 31% 28% 29% 30% 28%

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 15a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) SERVICE: Helpfulness of staff Helpfulness of staff (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

1%

2%

8%

24%

65%

4.50

.02

1,338

1% 1% 0% 1% 1% 1%

3% 2% 2% 5% 3% 3% 33% 1%

11% 7% 10% 15% 12% 9%

32% 23% 31% 31% 34% 25%

2%

18%

1% 0% 0% 1% 0% 1% 1% 0%

3% 1% 1% 1% 3% 1% 3% 3% 3%

12% 6% 4% 7% 12% 14% 8% 9%

1% 1% 1% 1% 1% 0% 0% 1% 20%

3% 3% 3% 2% 3% 3% 2% 3%

12% 12% 11% 11% 11% 9% 6% 12%

0% 1% 3% 2% 0% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 0% 1% 1% 1% 1% 0% 1% 0% 1% 1% 1% 0% 2% 1%

11% 2% 3% 4% 4% 4% 2% 3% 2% 2% 3% 3% 3% 2% 3% 2% 2% 3% 2% 2% 1% 3% 2% 3% 3% 2% 2% 2% 2% 3% 3% 2% 2% 1%

1% 0% 0% 0% 0% 1%

2% 2% 2% 2% 1% 1% 3%

22% 9% 14% 16% 16% 13% 7% 12% 9% 8% 11% 11% 11% 10% 12% 9% 8% 11% 11% 8% 5% 11% 8% 11% 10% 11% 8% 8% 10% 11% 11% 8% 13% 4% 3% 9% 11% 10% 9% 8% 7% 10%

33% 32% 28% 23% 25% 32% 26% 22% 21% 18% 33% 33% 32% 32% 36% 29% 22% 26% 20% 22% 31% 33% 36% 32% 29% 22% 33% 30% 24% 34% 34% 33% 31% 32% 29% 24% 32% 33% 24% 22% 32% 24% 32% 32% 36% 24% 30% 30% 33% 33% 23% 32% 18% 25% 27% 31% 34% 30% 29% 29% 31%

54% 68% 57% 49% 50% 62% 67% 79% 100% 52% 61% 67% 68% 60% 53% 63% 65% 76% 82% 52% 52% 53% 54% 50% 59% 70% 58% 60% 44% 58% 48% 42% 46% 54% 68% 51% 58% 65% 51% 52% 52% 56% 53% 59% 65% 54% 53% 65% 71% 54% 65% 54% 54% 51% 65% 60% 56% 53% 52% 66% 52% 76% 72% 62% 55% 54% 59% 61% 63% 56%

4.36 4.55 4.42 4.21 4.29 4.46 4.00 4.72 5.00 4.33 4.51 4.60 4.54 4.41 4.36 4.48 4.50 4.71 4.82 4.32 4.32 4.35 4.36 4.32 4.45 4.61 4.36 4.00 4.00 4.44 4.25 4.11 4.15 4.33 4.56 4.31 4.43 4.50 4.32 4.33 4.33 4.40 4.33 4.45 4.50 4.36 4.36 4.50 4.63 4.36 4.50 4.36 4.37 4.35 4.50 4.47 4.40 4.34 4.34 4.52 4.30 4.67 4.69 4.48 4.38 4.38 4.46 4.49 4.53 4.39

.00 .02 .00 .06 .00 .02 1.00 .05 .00 .00 .01 .01 .03 .05 .07 .04 .05 .10 .10 .00 .01 .01 .01 .01 .03 .03 .04 .77 .37 .00 .00 .05 .04 .04 .02 .00 .00 .02 .01 .01 .00 .01 .01 .01 .02 .00 .01 .02 .02 .00 .02 .00 .01 .02 .02 .01 .01 .00 .00 .03 .12 .04 .07 .08 .01 .01 .01 .01 .01 .01

102,432 1,120 55,236 218 47,196 1,162 3 169 4 89,682 2,888 9,132 574 311 132 354 310 38 17 37,912 18,543 14,478 12,790 5,243 622 750 574 5 9 60,822 39,954 352 761 368 970 63,291 37,893 1,338 14,262 9,715 29,841 17,643 15,613 15,358 1,338 76,563 25,869 1,338 957 101,475 1,338 80,196 20,878 1,358 1,338 5,797 23,192 28,871 44,572 672 56 246 65 81 18,746 6,756 12,752 7,451 2,352 7,180

1%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 15b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) SERVICE: Helpfulness of staff Helpfulness of staff (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

2%

4%

12%

27%

55%

4.29

.02

1,705

2% 2% 2% 2% 2% 2%

4% 4% 3% 5% 4% 4%

12% 12% 11% 13% 13% 13%

29% 25% 29% 37% 30% 29%

2%

3%

10%

2% 3% 2% 2% 2% 3% 2% 1% 4% 5% 2% 2% 2% 2% 2% 3% 2% 2%

4% 2% 3% 1% 4% 3% 5% 3% 6% 4% 4% 4% 4% 4% 3% 4% 3%

12% 7% 8% 10% 13% 17% 10% 13% 10% 15% 12% 13% 12% 12% 11% 9% 13% 12%

8% 4% 4% 5% 3% 6% 3% 4% 3% 4% 3% 5% 4% 3% 4% 4% 4% 4% 3% 4% 3% 4% 4% 3% 5% 4% 4% 3% 4% 3% 4% 4% 6% 3% 3% 3% 4% 4% 4% 4% 3% 3%

8% 11% 12% 13% 13% 14% 11% 13% 10% 12% 10% 13% 12% 12% 13% 11% 12% 12% 10% 12% 10% 12% 12% 12% 12% 12% 12% 9% 12% 11% 12% 12% 20% 11% 4% 13% 12% 10% 10% 10% 10% 11%

19% 33% 30% 23% 23% 20% 26% 32% 32% 28% 15% 25% 30% 31% 31% 31% 32% 27% 26% 29% 20% 50% 29% 31% 30% 28% 33% 25% 31% 27% 27% 29% 29% 30% 30% 30% 28% 27% 30% 28% 27% 23% 30% 27% 29% 30% 30% 27% 25% 29% 30% 30% 26% 33% 23% 23% 28% 31% 30% 27% 27% 28% 28%

53% 57% 55% 42% 51% 53% 100% 65% 67% 51% 65% 65% 67% 54% 45% 51% 55% 65% 55% 52% 50% 51% 51% 51% 58% 56% 54% 80% 33% 54% 51% 47% 54% 45% 58% 51% 57% 55% 57% 50% 53% 53% 51% 55% 55% 52% 58% 55% 61% 53% 55% 54% 50% 54% 55% 62% 53% 54% 51% 56% 40% 61% 69% 56% 51% 54% 56% 58% 56% 56%

4.28 4.32 4.30 4.12 4.25 4.26 5.00 4.42 4.67 4.25 4.45 4.46 4.48 4.28 4.12 4.25 4.33 4.29 4.25 4.26 4.24 4.24 4.25 4.27 4.34 4.28 4.31 4.80 4.08 4.29 4.26 4.11 4.26 4.12 4.35 4.25 4.33 4.29 4.38 4.20 4.28 4.28 4.24 4.28 4.29 4.25 4.37 4.29 4.36 4.28 4.29 4.31 4.18 4.30 4.29 4.42 4.27 4.31 4.25 4.30 4.04 4.37 4.56 4.34 4.26 4.31 4.32 4.35 4.31 4.34

.00 .02 .00 .06 .00 .03 .00 .06 .21 .00 .02 .01 .03 .05 .08 .05 .05 .17 .24 .00 .01 .01 .01 .01 .04 .03 .04 .20 .26 .00 .00 .05 .03 .05 .03 .00 .00 .02 .01 .01 .00 .01 .01 .01 .02 .00 .01 .02 .03 .00 .02 .00 .01 .02 .02 .01 .01 .00 .00 .03 .12 .05 .09 .08 .01 .01 .01 .01 .02 .01

124,775 1,448 68,000 257 56,775 1,441 9 249 6 108,492 3,714 11,578 765 389 164 439 381 48 20 45,396 22,629 17,493 15,501 6,560 764 998 690 5 12 74,757 47,892 435 967 451 1,254 76,229 46,960 1,705 16,707 11,346 36,383 21,515 19,760 19,064 1,705 93,359 31,416 1,705 1,275 123,500 1,705 96,744 26,443 1,588 1,705 6,804 28,474 35,303 54,194 869 70 324 77 108 23,066 8,156 15,624 9,392 2,979 8,784

2% 2% 4% 3% 2% 2% 2% 2% 2% 1% 3% 2% 2% 2% 3% 2% 2% 2% 2% 3% 2% 2% 2% 3% 1% 2% 2% 2% 2% 2% 2% 1% 2% 1% 1% 2% 2% 2% 2% 3% 2%

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 16a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) SERVICE: Friendliness of staff Friendliness of staff (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

1%

2%

8%

22%

68%

4.53

.02

1,339

1% 1% 0% 1% 1% 1%

2% 2% 2% 5% 3% 2% 33% 1%

10% 7% 9% 14% 11% 9%

30% 20% 29% 29% 32% 22%

2%

17%

3% 1% 1% 1% 4% 1% 2% 2%

11% 6% 4% 7% 10% 14% 8% 8% 3%

3% 3% 3% 2% 3% 4% 1% 3%

11% 11% 10% 10% 10% 9% 5% 11%

11% 2% 3% 6% 5% 4% 2% 3% 2% 2% 3% 3% 3% 2% 3% 2% 2% 3% 2% 2% 2% 2% 2% 3% 2% 1% 2% 2% 2% 2% 3% 3%

22% 8% 13% 12% 17% 13% 6% 11% 8% 8% 10% 10% 10% 9% 11% 8% 8% 10% 10% 8% 5% 10% 8% 10% 9% 9% 8% 7% 9% 10% 10% 8% 11% 4% 5% 8% 10% 9% 8% 7% 7% 9%

31% 31% 26% 23% 20% 27% 25% 20% 24% 24% 31% 31% 30% 30% 35% 26% 21% 23% 20% 11% 30% 32% 34% 30% 25% 20% 32% 29% 22% 32% 32% 32% 29% 31% 27% 22% 30% 31% 22% 22% 31% 22% 30% 30% 34% 22% 28% 28% 31% 31% 20% 29% 18% 21% 23% 29% 32% 28% 27% 26% 29%

57% 71% 60% 52% 53% 66% 67% 79% 100% 55% 62% 69% 68% 65% 58% 65% 69% 74% 76% 55% 55% 56% 57% 52% 61% 72% 62% 60% 56% 60% 51% 46% 47% 57% 71% 54% 61% 68% 54% 55% 55% 59% 55% 62% 68% 57% 56% 68% 72% 57% 68% 57% 58% 55% 68% 62% 60% 56% 55% 70% 59% 76% 74% 66% 58% 57% 62% 65% 66% 59%

4.40 4.59 4.46 4.26 4.33 4.50 4.00 4.73 5.00 4.37 4.52 4.63 4.57 4.46 4.43 4.49 4.55 4.71 4.76 4.37 4.37 4.39 4.40 4.33 4.44 4.64 4.41 4.00 4.11 4.48 4.29 4.17 4.14 4.36 4.60 4.36 4.47 4.53 4.37 4.38 4.38 4.44 4.37 4.49 4.53 4.40 4.39 4.53 4.63 4.40 4.53 4.40 4.42 4.41 4.53 4.50 4.45 4.38 4.38 4.56 4.43 4.67 4.70 4.51 4.42 4.43 4.49 4.54 4.56 4.43

.00 .02 .00 .06 .00 .02 1.00 .05 .00 .00 .01 .01 .03 .05 .07 .04 .04 .08 .11 .00 .01 .01 .01 .01 .03 .02 .04 .77 .39 .00 .00 .05 .04 .05 .02 .00 .00 .02 .01 .01 .00 .01 .01 .01 .02 .00 .00 .02 .02 .00 .02 .00 .01 .02 .02 .01 .01 .00 .00 .03 .11 .04 .07 .09 .01 .01 .01 .01 .01 .01

102,572 1,121 55,278 218 47,294 1,163 3 169 4 89,886 2,872 9,104 566 310 131 355 312 38 17 38,016 18,606 14,513 12,804 5,228 627 751 574 5 9 60,899 40,025 353 762 366 973 63,447 37,885 1,339 14,299 9,769 29,837 17,667 15,635 15,365 1,339 76,718 25,854 1,339 956 101,616 1,339 80,338 20,883 1,351 1,339 5,788 23,201 28,929 44,654 670 56 249 66 80 18,789 6,778 12,735 7,454 2,359 7,164

1% 1% 0% 0% 1% 1% 1% 0%

1% 1% 1% 1% 1% 0% 1% 20% 0% 1% 2% 2% 0% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 0% 1% 1% 1% 1% 1% 1% 0% 1% 1% 1% 0% 2% 2%

1% 0% 0% 0% 0% 1%

4% 2% 2% 2% 1% 1% 2%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 16b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) SERVICE: Friendliness of staff Friendliness of staff (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

2%

4%

12%

25%

58%

4.32

.02

1,708

2% 2% 2% 2% 2% 2%

4% 3% 3% 6% 4% 4%

11% 12% 10% 14% 12% 12%

3%

1%

10%

2% 2% 2% 2% 2% 4% 3% 1% 4% 5% 2% 2% 2% 2% 2% 3% 3% 2%

4% 2% 2% 1% 4% 2% 4% 5% 4% 5% 4% 4% 4% 4% 4% 3% 4% 4%

12% 6% 8% 9% 14% 17% 12% 11% 6% 10% 12% 12% 12% 12% 10% 11% 13% 11%

27% 23% 26% 34% 27% 26% 10% 17% 17% 28% 21% 21% 19% 25% 27% 28% 24% 23% 25% 27% 29% 28% 28% 30% 24% 25% 24%

17% 4% 3% 6% 4% 5% 3% 4% 3% 4% 3% 4% 4% 4% 3% 4% 4% 4% 3% 4% 3% 4% 4% 3% 5% 4% 4% 3% 4% 3% 4% 3% 9% 2% 1% 4% 3% 3% 3% 3% 2% 3%

8% 11% 11% 12% 12% 15% 11% 12% 10% 12% 9% 12% 11% 11% 12% 10% 12% 12% 9% 12% 8% 11% 12% 11% 12% 10% 12% 8% 12% 11% 12% 13% 14% 11% 5% 9% 11% 10% 10% 9% 9% 10%

33% 26% 28% 28% 25% 31% 22% 28% 25% 25% 26% 27% 27% 27% 28% 25% 25% 27% 25% 25% 21% 27% 25% 27% 27% 27% 25% 22% 26% 27% 28% 23% 29% 20% 23% 25% 28% 27% 25% 24% 25% 26%

56% 60% 58% 43% 54% 55% 90% 69% 83% 55% 68% 67% 69% 55% 51% 54% 59% 62% 55% 56% 53% 54% 54% 54% 59% 57% 59% 100% 42% 57% 56% 51% 57% 47% 61% 54% 60% 58% 61% 54% 55% 56% 55% 58% 58% 54% 62% 58% 65% 56% 58% 57% 53% 57% 58% 65% 56% 58% 54% 59% 49% 65% 69% 61% 55% 59% 59% 61% 60% 58%

4.31 4.36 4.34 4.10 4.27 4.28 4.90 4.47 4.83 4.29 4.50 4.49 4.52 4.28 4.18 4.27 4.35 4.34 4.20 4.30 4.27 4.27 4.28 4.31 4.32 4.30 4.35 5.00 4.00 4.31 4.31 4.16 4.28 4.15 4.38 4.28 4.37 4.32 4.43 4.24 4.29 4.31 4.30 4.31 4.32 4.28 4.42 4.32 4.43 4.31 4.32 4.34 4.22 4.32 4.32 4.46 4.29 4.36 4.27 4.32 4.17 4.42 4.57 4.42 4.30 4.37 4.36 4.39 4.38 4.35

.00 .03 .00 .06 .00 .03 .10 .06 .17 .00 .01 .01 .03 .05 .08 .05 .05 .16 .26 .00 .01 .01 .01 .01 .04 .03 .04 .00 .33 .00 .00 .05 .03 .05 .03 .00 .00 .02 .01 .01 .01 .01 .01 .01 .02 .00 .01 .02 .03 .00 .02 .00 .01 .02 .02 .01 .01 .00 .00 .03 .12 .05 .09 .08 .01 .01 .01 .01 .02 .01

125,087 1,447 68,064 261 57,023 1,443 10 249 6 108,809 3,713 11,581 769 392 162 441 381 47 20 45,546 22,702 17,555 15,524 6,570 767 999 692 5 12 74,987 47,979 439 969 453 1,255 76,494 47,023 1,708 16,748 11,400 36,468 21,565 19,815 19,091 1,708 93,659 31,428 1,708 1,280 123,807 1,708 97,019 26,487 1,581 1,708 6,808 28,530 35,381 54,368 871 70 321 77 108 23,086 8,171 15,633 9,387 2,977 8,811

2% 2% 3% 3% 3% 2% 2% 2% 2% 1% 3% 2% 2% 2% 3% 2% 2% 2% 2% 3% 2% 2% 2% 3% 2% 2% 2% 2% 2% 3% 3% 2% 1% 1% 2% 2% 2% 2% 3% 2%

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 17a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) CLEANLINESS: Overall Cleanliness: Overall (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

1%

1%

6%

19%

74%

4.65

.02

1,345

0% 1% 0% 0% 0% 1%

1% 1% 1%

6% 5% 6% 9% 7% 7% 33% 1%

24% 18% 24% 23% 25% 20%

7% 3% 2% 4% 8% 9% 7% 4% 8%

25% 19% 17% 16% 21% 24% 19% 18% 14% 13% 25% 26% 25% 24% 26% 24% 17% 20% 20% 33% 22% 28% 29% 29% 23% 17% 26% 22% 19% 27% 25% 25% 23% 26% 21% 19% 24% 26% 19% 15% 24% 19% 24% 25% 26% 19% 24% 23% 25% 25% 18% 19% 16% 16% 20% 24% 25% 24% 23% 19% 23%

68% 76% 69% 68% 67% 73% 67% 86% 80% 66% 77% 80% 78% 71% 64% 73% 76% 78% 88% 66% 65% 66% 68% 67% 69% 78% 69% 60% 67% 73% 61% 57% 57% 68% 77% 66% 72% 74% 66% 68% 68% 69% 65% 72% 74% 69% 66% 74% 80% 68% 74% 68% 67% 66% 74% 70% 68% 67% 68% 74% 71% 80% 84% 69% 68% 67% 68% 70% 75% 69%

4.58 4.67 4.59 4.58 4.57 4.63 4.33 4.86 4.20 4.56 4.71 4.77 4.70 4.62 4.48 4.63 4.68 4.70 4.88 4.56 4.55 4.55 4.58 4.58 4.60 4.73 4.56 4.40 4.67 4.66 4.48 4.39 4.39 4.57 4.68 4.55 4.64 4.65 4.56 4.58 4.59 4.59 4.53 4.63 4.65 4.59 4.56 4.65 4.75 4.58 4.65 4.59 4.56 4.57 4.65 4.63 4.58 4.56 4.59 4.64 4.60 4.73 4.84 4.57 4.58 4.58 4.58 4.62 4.68 4.58

.00 .02 .00 .05 .00 .02 .67 .03 .80 .00 .01 .01 .03 .04 .07 .04 .04 .10 .09 .00 .01 .01 .01 .01 .03 .02 .03 .40 .17 .00 .00 .05 .03 .04 .02 .00 .00 .02 .01 .01 .00 .01 .01 .01 .02 .00 .00 .02 .02 .00 .02 .00 .00 .02 .02 .01 .00 .00 .00 .03 .09 .04 .04 .08 .01 .01 .01 .01 .01 .01

102,635 1,119 55,154 226 47,481 1,168 3 169 5 89,900 2,872 9,139 575 315 129 360 311 37 16 38,023 18,596 14,493 12,828 5,240 621 750 581 5 9 60,864 40,135 356 755 368 977 63,469 37,915 1,345 14,304 9,786 29,873 17,679 15,618 15,375 1,345 76,734 25,901 1,345 942 101,693 1,345 80,436 20,849 1,350 1,345 5,781 23,228 28,927 44,699 667 58 251 68 75 18,834 6,746 12,668 7,446 2,356 7,105

20% 0% 0% 0% 1% 1%

1% 1%

1% 1% 0% 0%

1% 1%

3% 1% 1%

0% 0% 0% 0% 0% 0% 0% 1%

1% 1% 1% 1% 1% 1% 0% 1%

7% 7% 7% 7% 5% 6% 4% 8% 20%

0% 1% 1% 1% 1% 0% 0% 1% 0% 0% 0% 0% 1% 0% 1% 0% 0% 1% 0% 0% 1% 0% 0% 0% 1% 0% 0% 0% 0% 1%

1% 2% 3% 2% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

0%

1%

5% 9% 10% 11% 9% 5% 7% 5% 6% 7% 6% 6% 7% 8% 6% 6% 6% 7% 6% 3% 6% 6% 6% 7% 7% 6% 5% 7% 7% 6% 6% 10% 4%

0% 0% 0% 0% 0% 1%

1% 1% 1% 1% 1% 1% 1%

9% 6% 6% 6% 5% 4% 7%

13%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 17b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) CLEANLINESS: Overall Cleanliness: Overall (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

2%

3%

10%

32%

54%

4.34

.02

1,718

2% 2% 1% 1% 2% 2%

4% 2% 2% 6% 5% 3%

11% 9% 9% 13% 13% 10%

35% 31% 33% 37% 38% 32%

2%

0%

7%

2% 1% 2% 2% 1% 1% 3% 1% 6%

4% 2% 2% 1% 3% 4% 3% 3%

28% 20% 36% 28% 30% 25% 33% 34% 35% 29% 31% 30% 36% 37% 36% 35% 35% 33% 33% 31% 17% 34% 36% 32% 35% 36% 30% 37% 32% 32% 35% 35% 35% 35% 36% 33% 32% 35% 34% 32% 28% 35% 32% 35% 35% 34% 32% 32% 34% 35% 36% 30% 42% 32% 23% 30% 35% 34% 31% 29% 27% 33%

49% 56% 54% 43% 42% 52% 100% 63% 80% 47% 61% 61% 63% 53% 49% 50% 56% 56% 50% 46% 44% 47% 49% 52% 49% 54% 54% 100% 42% 49% 48% 43% 45% 47% 57% 45% 55% 54% 52% 45% 49% 47% 47% 52% 54% 48% 51% 54% 60% 49% 54% 49% 46% 54% 54% 54% 49% 49% 48% 57% 34% 56% 68% 60% 50% 54% 56% 60% 62% 54%

4.25 4.37 4.36 4.15 4.13 4.31 5.00 4.50 4.80 4.22 4.45 4.47 4.47 4.32 4.25 4.27 4.35 4.31 4.25 4.21 4.17 4.23 4.27 4.32 4.22 4.36 4.31 5.00 3.83 4.26 4.25 4.05 4.15 4.25 4.37 4.18 4.37 4.34 4.33 4.16 4.26 4.22 4.22 4.30 4.34 4.24 4.30 4.34 4.41 4.25 4.34 4.27 4.17 4.38 4.34 4.34 4.25 4.26 4.24 4.38 4.01 4.38 4.52 4.44 4.28 4.37 4.39 4.45 4.47 4.37

.00 .02 .00 .06 .00 .02 .00 .05 .20 .00 .01 .01 .03 .04 .07 .04 .05 .15 .20 .00 .01 .01 .01 .01 .04 .03 .03 .00 .37 .00 .00 .05 .03 .04 .02 .00 .00 .02 .01 .01 .00 .01 .01 .01 .02 .00 .01 .02 .02 .00 .02 .00 .01 .02 .02 .01 .01 .00 .00 .03 .11 .05 .10 .08 .01 .01 .01 .01 .02 .01

125,527 1,450 68,122 268 57,405 1,457 10 246 5 109,200 3,734 11,606 769 398 167 444 380 48 20 45,695 22,807 17,618 15,569 6,600 767 1,000 701 5 12 75,197 48,223 439 964 460 1,258 76,768 47,185 1,718 16,836 11,440 36,621 21,610 19,885 19,135 1,718 93,973 31,554 1,718 1,268 124,259 1,718 97,443 26,499 1,585 1,718 6,815 28,651 35,507 54,554 874 71 323 77 105 23,160 8,187 15,607 9,385 2,988 8,796

2% 2% 2% 2% 2% 3% 2% 2%

5% 4% 4% 3% 3% 3% 4% 2% 3%

12% 7% 6% 8% 10% 13% 9% 11% 6% 15% 12% 13% 11% 11% 9% 10% 9% 10%

8% 2% 2% 4% 2% 1% 2% 2% 2% 2% 1% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 3% 1% 2% 1% 2% 2% 2% 2% 3% 1% 3% 2% 2% 1% 1% 1% 2% 2%

4% 3% 5% 5% 3% 2% 4% 3% 3% 3% 5% 4% 4% 3% 3% 3% 4% 3% 3% 2% 4% 3% 3% 5% 2% 3% 3% 4% 3% 4% 2% 3% 2% 1% 2% 3% 2% 2% 2% 2% 2%

33% 11% 11% 17% 13% 12% 9% 13% 9% 10% 10% 12% 11% 12% 12% 10% 10% 11% 10% 10% 8% 11% 10% 11% 12% 9% 10% 9% 11% 12% 11% 9% 18% 9% 5% 7% 11% 9% 9% 8% 7% 9%

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 18a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) CLEANLINESS: Serving areas Serving areas (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

1%

2%

7%

23%

68%

4.55

.02

1,322

0% 1% 1% 0% 0% 1%

1% 2% 2%

26% 22% 26% 28% 27% 23%

1%

1%

8% 7% 8% 9% 8% 8% 33% 2%

0% 1% 0% 1% 0% 1% 1%

2% 1% 1% 1% 1% 3% 1% 2%

8% 4% 3% 4% 8% 13% 7% 6% 14%

0% 0% 0% 0% 1% 0% 0% 1%

6% 1% 2% 2% 1% 2% 2% 1% 2%

27% 22% 19% 20% 26% 28% 24% 19% 19% 6% 28% 28% 27% 26% 27% 24% 20% 26% 25% 22% 24% 31% 29% 30% 26% 22% 28% 24% 23% 29% 27% 27% 25% 28% 23% 23% 26% 28% 23% 19% 26% 23% 26% 27% 29% 23% 26% 26% 26% 27% 22% 20% 21% 18% 25% 26% 27% 26% 26% 21% 25%

64% 69% 65% 63% 64% 66% 67% 78% 100% 63% 73% 77% 74% 63% 56% 66% 71% 68% 88% 62% 62% 62% 64% 63% 66% 73% 60% 75% 44% 69% 57% 56% 55% 63% 69% 62% 68% 68% 61% 63% 65% 65% 61% 69% 68% 65% 62% 68% 75% 64% 68% 65% 63% 62% 68% 67% 64% 64% 64% 68% 68% 71% 78% 54% 65% 64% 63% 65% 72% 64%

4.53 4.56 4.52 4.52 4.53 4.53 4.33 4.73 5.00 4.50 4.65 4.71 4.64 4.51 4.36 4.54 4.58 4.54 4.75 4.50 4.49 4.50 4.53 4.51 4.53 4.66 4.42 4.75 3.89 4.61 4.40 4.37 4.34 4.50 4.57 4.50 4.57 4.55 4.49 4.52 4.53 4.54 4.47 4.58 4.55 4.54 4.49 4.55 4.67 4.52 4.55 4.53 4.51 4.49 4.55 4.58 4.52 4.51 4.53 4.56 4.54 4.60 4.74 4.27 4.53 4.52 4.50 4.53 4.63 4.50

.00 .02 .00 .05 .00 .02 .67 .05 .00 .00 .01 .01 .03 .04 .07 .04 .04 .12 .19 .00 .01 .01 .01 .01 .03 .02 .04 .25 .42 .00 .00 .05 .03 .04 .02 .00 .00 .02 .01 .01 .00 .01 .01 .01 .02 .00 .00 .02 .02 .00 .02 .00 .01 .02 .02 .01 .00 .00 .00 .03 .10 .05 .06 .11 .01 .01 .01 .01 .01 .01

101,840 1,097 54,432 225 47,408 1,147 3 168 4 89,291 2,837 8,998 557 306 127 353 308 37 16 37,766 18,496 14,392 12,725 5,199 619 737 572 4 9 60,353 39,852 353 749 358 964 63,094 37,502 1,322 14,180 9,733 29,657 17,573 15,440 15,257 1,322 76,173 25,667 1,322 937 100,903 1,322 79,829 20,666 1,345 1,322 5,746 23,021 28,727 44,346 661 56 245 68 67 18,688 6,683 12,547 7,388 2,327 6,800

1% 2%

1%

22% 1% 2% 1% 3% 1% 2% 1% 1% 2% 1% 1% 1% 1% 2% 1% 2% 1% 2% 2% 1% 1% 2% 1% 2% 1% 2% 1% 1% 1% 1% 2% 2% 2%

0% 0% 1% 1% 0% 1%

6% 2% 1% 2% 2% 1% 2%

0% 1% 1% 1% 1% 0% 0% 1% 0% 0% 0% 0% 1% 1% 1% 0% 0% 1% 1% 0% 1% 0% 0% 1% 1% 0% 0% 0% 0% 0%

8% 9% 8% 8% 7% 8% 5% 10% 11% 6% 10% 12% 11% 10% 7% 8% 6% 7% 8% 8% 7% 8% 9% 6% 7% 7% 8% 7% 4% 8% 7% 7% 8% 8% 7% 6% 8% 8% 7% 7% 11% 4% 4% 15% 8% 7% 8% 7% 5% 8%

18%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 18b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) CLEANLINESS: Serving areas Serving areas (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

1%

4%

11%

33%

50%

4.28

.02

1,675

2% 1% 1% 1% 2% 1%

3% 4% 3% 3% 4% 4%

10% 11% 10% 12% 11% 12%

1%

2%

10%

2% 2% 2% 1% 1% 1% 2% 1% 4%

3% 2% 2% 2% 5% 4% 3% 5% 4% 5% 3% 4% 3% 3% 3% 4% 4% 4%

11% 7% 6% 10% 9% 19% 12% 11% 11% 11% 11% 12% 11% 11% 9% 11% 11% 12%

34% 33% 33% 36% 36% 34% 10% 31% 20% 35% 28% 29% 23% 33% 31% 36% 33% 33% 42% 35% 35% 36% 34% 35% 33% 34% 33%

25% 10% 11% 15% 12% 11% 12% 11% 9% 11% 9% 11% 10% 11% 12% 10% 11% 10% 10% 11% 9% 10% 11% 10% 12% 10% 11% 8% 11% 11% 10% 11% 10% 13% 5% 9% 10% 9% 9% 9% 7% 10%

33% 34% 35% 31% 33% 36% 33% 36% 32% 33% 34% 35% 34% 35% 36% 31% 33% 34% 33% 33% 28% 34% 33% 34% 35% 31% 33% 31% 34% 34% 35% 33% 39% 32% 27% 38% 35% 33% 31% 30% 28% 33%

51% 51% 54% 48% 47% 49% 90% 55% 80% 49% 61% 61% 64% 52% 45% 47% 51% 48% 42% 50% 47% 48% 50% 52% 49% 50% 51% 100% 42% 52% 50% 47% 48% 48% 51% 48% 55% 50% 53% 48% 51% 49% 48% 54% 50% 50% 53% 50% 58% 51% 50% 52% 48% 56% 50% 56% 51% 51% 50% 51% 44% 50% 65% 50% 50% 54% 55% 58% 62% 54%

4.30 4.29 4.35 4.26 4.24 4.26 4.90 4.38 4.80 4.27 4.45 4.46 4.47 4.32 4.14 4.24 4.29 4.15 4.21 4.29 4.23 4.25 4.28 4.32 4.23 4.28 4.29 5.00 4.17 4.30 4.29 4.17 4.21 4.26 4.29 4.25 4.36 4.28 4.37 4.22 4.31 4.26 4.25 4.33 4.28 4.28 4.33 4.28 4.38 4.29 4.28 4.32 4.22 4.39 4.28 4.39 4.28 4.30 4.29 4.27 4.17 4.28 4.52 4.34 4.29 4.36 4.36 4.41 4.47 4.35

.00 .02 .00 .05 .00 .02 .10 .05 .20 .00 .01 .01 .03 .04 .07 .04 .05 .16 .20 .00 .01 .01 .01 .01 .04 .03 .03 .00 .24 .00 .00 .05 .03 .04 .03 .00 .00 .02 .01 .01 .00 .01 .01 .01 .02 .00 .00 .02 .03 .00 .02 .00 .01 .02 .02 .01 .01 .00 .00 .03 .12 .05 .09 .08 .01 .01 .01 .01 .02 .01

124,439 1,407 67,121 268 57,318 1,420 10 240 5 108,388 3,681 11,402 748 387 162 436 370 46 19 45,385 22,655 17,465 15,447 6,530 760 974 685 4 12 74,441 47,892 438 962 447 1,228 76,251 46,619 1,675 16,669 11,380 36,287 21,466 19,633 19,004 1,675 93,159 31,280 1,675 1,254 123,185 1,675 96,575 26,288 1,576 1,675 6,770 28,369 35,243 54,057 864 70 308 77 88 23,019 8,113 15,411 9,272 2,953 8,354

1% 2% 2% 2% 2% 3% 2% 1%

2% 2% 3% 2% 1% 1% 2% 2% 1% 1% 2% 1% 2% 2% 2% 1% 2% 1% 1% 2% 2% 1% 1% 2% 1% 1% 1% 2% 1% 2% 1% 3% 1% 3% 2% 1% 1% 1% 2% 2%

3% 3% 4% 4% 4% 3% 3% 3% 4% 2% 4% 3% 3% 3% 3% 4% 3% 3% 4% 3% 3% 4% 3% 4% 2% 4% 2% 3% 3% 3% 4% 4% 4% 3% 3% 2% 3% 2% 2% 2%

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 19a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) CLEANLINESS: Eating areas (tables, chairs, etc.) Eating areas (tables, chairs, etc.) (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

1%

2%

7%

23%

67%

4.53

.02

1,282

1% 1% 1% 0% 0% 1%

2% 2% 2%

27% 23% 27% 26% 28% 24%

2%

3%

7% 7% 8% 8% 7% 8% 33% 3%

1% 1% 1% 1% 1% 1% 1% 1%

2% 1% 1% 2% 1% 3% 1% 2%

8% 5% 4% 5% 7% 12% 8% 6% 18%

28% 26% 23% 20% 26% 26% 23% 24% 15%

1% 1% 1% 1% 1%

2% 2% 2% 2% 2% 2% 1% 2% 25%

8% 8% 8% 8% 7% 9% 5% 10%

28% 28% 27% 27% 28% 23% 21% 26% 25% 22% 25% 30% 32% 30% 25% 23% 28% 25% 23% 29% 28% 27% 26% 29% 24% 23% 26% 30% 23% 21% 27% 23% 27% 28% 29% 23% 28% 27% 27% 27% 24% 24% 19% 22% 19% 27% 29% 27% 26% 22% 26%

63% 67% 62% 65% 64% 66% 67% 71% 100% 62% 66% 71% 72% 64% 58% 67% 68% 68% 100% 62% 62% 62% 63% 61% 66% 72% 61% 50% 44% 67% 57% 52% 52% 64% 68% 62% 65% 67% 60% 63% 64% 64% 60% 67% 67% 64% 60% 67% 70% 63% 67% 63% 62% 60% 67% 65% 63% 63% 63% 65% 71% 71% 72% 60% 63% 61% 61% 64% 72% 62%

4.50 4.52 4.47 4.55 4.53 4.52 4.33 4.58 5.00 4.49 4.54 4.60 4.59 4.50 4.37 4.53 4.56 4.50 5.00 4.49 4.49 4.49 4.50 4.47 4.52 4.61 4.44 4.00 3.89 4.57 4.41 4.29 4.27 4.50 4.54 4.49 4.52 4.53 4.48 4.50 4.52 4.52 4.45 4.54 4.53 4.51 4.46 4.53 4.57 4.50 4.53 4.51 4.47 4.44 4.53 4.55 4.50 4.49 4.50 4.51 4.65 4.54 4.66 4.32 4.49 4.47 4.43 4.49 4.63 4.43

.00 .02 .00 .05 .00 .02 .67 .07 .00 .00 .01 .01 .03 .05 .08 .04 .04 .14 .00 .00 .01 .01 .01 .01 .03 .03 .04 .71 .45 .00 .00 .05 .03 .04 .03 .00 .00 .02 .01 .01 .00 .01 .01 .01 .02 .00 .00 .02 .03 .00 .02 .00 .01 .02 .02 .01 .01 .00 .00 .03 .08 .06 .07 .12 .01 .01 .01 .01 .01 .01

100,346 1,058 53,162 224 47,184 1,118 3 157 4 88,265 2,737 8,640 547 304 119 343 303 34 15 37,420 18,278 14,235 12,520 5,106 619 706 563 4 9 59,399 39,349 347 733 345 937 62,456 36,671 1,282 13,976 9,650 29,234 17,340 15,198 14,948 1,282 75,017 25,329 1,282 897 99,449 1,282 78,671 20,349 1,326 1,282 5,674 22,666 28,325 43,681 639 55 237 65 62 18,405 6,584 12,167 7,183 2,330 6,494

1% 1%

1% 2%

11% 1% 1% 2% 2% 1% 1% 1% 1% 1% 1% 0% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

1% 2% 3% 3% 1% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 1% 2% 2% 2% 3%

3%

2%

2% 1% 1% 1% 1% 0% 2%

3% 2% 2% 3% 2% 1% 2%

22% 6% 10% 11% 13% 10% 6% 8% 7% 7% 8% 7% 7% 8% 9% 7% 7% 7% 8% 7% 6% 7% 7% 7% 8% 8% 7% 6% 8% 8% 7% 7% 5% 5% 6% 16% 8% 7% 8% 8% 5% 8%

22%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 19b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) CLEANLINESS: Eating areas (tables, chairs, etc.) Eating areas (tables, chairs, etc.) (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

3%

8%

17%

33%

39%

3.98

.03

1,624

3% 3% 2% 1% 3% 3%

7% 8% 6% 8% 8% 8%

16% 18% 15% 14% 18% 18%

2%

7%

13%

3% 2% 2% 2% 1% 4% 4% 2% 5%

7% 4% 5% 2% 8% 9% 8% 9% 2% 6% 8% 8% 7% 7% 5% 8% 8% 8% 25% 9% 8% 6% 8% 9% 9% 8% 8% 6% 8% 7% 8% 7% 7% 8% 7% 8% 7% 6% 8% 7% 7% 8% 7% 8% 4% 8% 5% 7% 7% 8% 8% 17% 7% 3% 6% 7% 6% 6% 5% 3% 6%

17% 12% 12% 12% 14% 24% 18% 21% 16% 33% 17% 17% 17% 16% 14% 15% 18% 17%

34% 32% 32% 38% 35% 33% 10% 31% 50% 34% 31% 31% 26% 36% 32% 34% 30% 37% 28% 34% 34% 35% 34% 34% 33% 32% 33% 25% 27% 33% 34% 29% 30% 37% 31% 35% 32% 33% 34% 35% 34% 34% 34% 32% 33% 34% 34% 33% 28% 34% 33% 34% 34% 34% 33% 34% 33% 34% 34% 34% 30% 26% 27% 42% 34% 34% 31% 30% 29% 33%

40% 39% 45% 39% 36% 38% 90% 47% 50% 39% 50% 51% 57% 41% 31% 37% 38% 40% 33% 38% 37% 39% 41% 44% 40% 39% 39% 50% 27% 40% 41% 38% 38% 37% 40% 37% 46% 39% 41% 37% 41% 39% 38% 44% 39% 40% 42% 39% 48% 40% 39% 41% 39% 48% 39% 45% 42% 41% 38% 35% 37% 47% 57% 36% 40% 43% 47% 51% 57% 44%

4.02 3.96 4.11 4.06 3.92 3.94 4.90 4.14 4.50 3.99 4.22 4.23 4.33 4.06 3.77 3.92 3.91 4.05 3.89 3.98 3.95 3.99 4.04 4.11 3.96 3.97 4.00 4.00 3.55 4.00 4.06 3.88 3.90 3.99 3.98 3.96 4.13 3.98 4.06 3.96 4.04 4.00 3.98 4.07 3.98 4.00 4.08 3.98 4.10 4.02 3.98 4.03 3.98 4.24 3.98 4.16 4.06 4.05 3.97 3.89 3.81 4.09 4.31 4.05 4.02 4.11 4.13 4.23 4.36 4.09

.00 .03 .00 .06 .00 .03 .10 .07 .22 .00 .02 .01 .03 .05 .09 .05 .06 .16 .23 .00 .01 .01 .01 .01 .04 .03 .04 .71 .39 .00 .00 .05 .04 .05 .03 .00 .00 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .03 .00 .03 .00 .01 .02 .03 .01 .01 .01 .00 .04 .14 .06 .12 .10 .01 .01 .01 .01 .02 .01

122,564 1,358 65,385 266 57,179 1,384 10 224 6 107,248 3,553 10,810 739 386 151 420 366 43 18 45,037 22,420 17,254 15,220 6,418 754 939 670 4 11 73,141 47,344 431 948 434 1,190 75,594 45,417 1,624 16,439 11,262 35,723 21,239 19,339 18,562 1,624 91,670 30,894 1,624 1,196 121,368 1,624 95,174 25,842 1,548 1,624 6,691 27,947 34,816 53,110 831 70 298 75 84 22,647 7,965 14,895 9,005 2,957 7,917

3% 3% 3% 3% 3% 4% 3% 2% 9% 3% 2% 4% 4% 2% 3% 3% 2% 3% 2% 3% 3% 3% 3% 3% 3% 3% 2% 3% 4% 3% 3% 3% 3% 1% 3% 2% 3% 2% 3% 3% 3% 2% 4% 1% 3% 2% 2% 2% 2% 3%

27% 16% 16% 21% 18% 16% 18% 17% 14% 17% 16% 17% 16% 17% 17% 15% 17% 16% 15% 17% 13% 16% 17% 16% 16% 13% 17% 13% 16% 16% 17% 20% 13% 18% 9% 15% 16% 14% 14% 13% 9% 15%

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 20a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) DINING ENVIRONMENT: Location Location (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

1%

4%

10%

30%

55%

4.32

.02

1,346

1% 1% 1% 2% 1% 2%

4% 3% 3% 7% 4% 4%

12% 9% 11% 14% 13% 11%

2%

5%

34% 29% 33% 34% 34% 31% 33% 25%

1% 1% 1% 2% 1% 2% 2% 2%

4% 3% 2% 3% 7% 5% 3% 3% 3%

1% 1% 1% 1% 1% 1% 1% 2%

4% 5% 4% 4% 3% 3% 3% 5% 20%

12% 8% 8% 11% 13% 12% 11% 9% 17% 6% 12% 13% 13% 12% 11% 14% 8% 13%

1% 1% 1% 4% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 2% 2% 1% 1% 1% 1% 1% 1% 1% 1%

3% 5% 4% 6% 5% 3% 4% 3% 4% 4% 4% 3% 4% 4% 3% 4% 4% 5% 4% 5% 4% 4% 4% 4% 4% 4% 6% 4% 4% 4% 4% 2% 1% 1% 1% 4% 4% 3% 3% 2% 3%

50% 57% 52% 42% 48% 52% 67% 69% 100% 49% 54% 54% 54% 48% 48% 53% 57% 60% 63% 50% 48% 48% 49% 50% 51% 59% 50% 40% 50% 53% 45% 46% 43% 46% 58% 49% 51% 55% 44% 49% 51% 51% 47% 55% 55% 51% 46% 55% 46% 50% 55% 50% 50% 51% 55% 43% 50% 50% 51% 53% 53% 67% 66% 55% 49% 48% 52% 56% 54% 55%

4.27 4.37 4.31 4.08 4.23 4.28 4.67 4.60 5.00 4.26 4.38 4.40 4.33 4.17 4.23 4.29 4.38 4.37 4.56 4.27 4.23 4.24 4.25 4.31 4.28 4.43 4.20 4.00 4.38 4.35 4.16 4.19 4.03 4.15 4.39 4.25 4.31 4.32 4.18 4.26 4.31 4.27 4.21 4.35 4.32 4.29 4.20 4.32 4.22 4.27 4.32 4.27 4.26 4.32 4.32 4.15 4.27 4.27 4.29 4.31 4.32 4.52 4.55 4.35 4.26 4.25 4.31 4.39 4.39 4.35

.00 .03 .00 .07 .00 .03 .33 .05 .00 .00 .02 .01 .04 .06 .08 .05 .05 .15 .16 .00 .01 .01 .01 .01 .04 .03 .04 .55 .26 .00 .00 .05 .04 .05 .03 .00 .00 .02 .01 .01 .00 .01 .01 .01 .02 .00 .01 .02 .03 .00 .02 .00 .01 .02 .02 .01 .01 .01 .00 .03 .12 .05 .09 .10 .01 .01 .01 .01 .02 .01

102,348 1,119 54,815 227 47,533 1,173 3 166 4 89,778 2,836 9,027 559 317 130 363 312 35 16 38,070 18,588 14,464 12,725 5,231 614 748 585 5 8 60,769 39,936 353 759 369 977 63,507 37,619 1,346 14,169 9,788 29,849 17,639 15,539 15,364 1,346 76,661 25,687 1,346 925 101,423 1,346 80,189 20,811 1,348 1,346 5,761 23,148 28,839 44,600 671 57 250 67 74 18,710 6,707 12,632 7,429 2,339 6,999

13% 10% 14% 15% 16% 15% 8% 12% 11% 10% 13% 11% 11% 12% 14% 10% 10% 11% 13% 10% 11% 12% 10% 12% 12% 10% 10% 12% 12% 12% 11% 10% 12% 7% 3% 14% 12% 11% 11% 9% 9% 10%

33% 34% 35% 31% 31% 34% 31% 30% 20% 31% 33% 33% 34% 34% 35% 31% 30% 30% 40% 38% 33% 35% 34% 31% 32% 29% 33% 34% 30% 37% 35% 34% 32% 34% 30% 30% 33% 36% 30% 37% 33% 30% 34% 33% 36% 30% 38% 33% 33% 34% 31% 32% 23% 28% 28% 34% 36% 33% 31% 34% 30%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 20b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) DINING ENVIRONMENT: Location Location (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

2%

4%

12%

32%

50%

4.24

.02

1,721

1% 2% 1% 2% 1% 2%

2% 3% 2% 9% 2% 4%

2%

2%

8% 13% 8% 12% 9% 14% 10% 6%

1% 1% 1% 2% 1% 1% 2% 3% 2% 5% 1% 1% 1% 1% 2% 3% 2% 2%

2% 2% 1% 2% 4% 5% 4% 4% 4% 5% 2% 2% 2% 2% 2% 3% 4% 5%

9% 6% 6% 6% 13% 20% 15% 10% 15% 10% 8% 9% 10% 9% 9% 9% 12% 14%

9% 1% 1% 3% 2% 1% 2% 1% 1% 2% 1% 1% 1% 1% 1% 1% 2% 1% 1% 2% 1% 1% 2% 1% 2% 1% 2% 1% 1% 1% 1% 1% 1% 2% 3% 3% 1% 1% 1% 1% 1% 1%

2% 2% 3% 3% 5% 4% 2% 2% 4% 2% 2% 2% 2% 2% 2% 4% 2% 2% 4% 2% 2% 4% 2% 2% 2% 4% 2% 2% 2% 2% 3% 10% 2% 4% 1% 2% 2% 2% 2% 2% 2%

9% 8% 10% 12% 12% 12% 13% 9% 8% 12% 7% 9% 8% 9% 10% 8% 12% 9% 8% 12% 8% 8% 12% 8% 9% 6% 12% 6% 9% 8% 8% 12% 18% 12% 9% 20% 9% 8% 8% 8% 8% 8%

28% 32% 29% 32% 28% 33% 10% 29% 17% 29% 25% 24% 25% 32% 32% 33% 34% 32% 35% 27% 30% 31% 30% 31% 26% 32% 31% 40% 45% 27% 30% 26% 28% 34% 31% 28% 29% 32% 28% 30% 27% 29% 30% 27% 32% 28% 28% 32% 28% 28% 32% 28% 30% 26% 32% 27% 29% 27% 29% 36% 28% 25% 26% 26% 31% 29% 27% 26% 26% 27%

60% 51% 60% 45% 60% 47% 80% 62% 83% 59% 66% 68% 65% 50% 41% 46% 49% 47% 45% 62% 58% 56% 57% 56% 59% 51% 49% 60% 36% 62% 57% 56% 55% 48% 50% 60% 60% 50% 62% 58% 62% 58% 56% 62% 50% 60% 61% 50% 60% 60% 50% 61% 57% 65% 50% 64% 58% 61% 60% 48% 42% 59% 58% 50% 57% 60% 61% 63% 63% 63%

4.44 4.27 4.44 4.08 4.43 4.20 4.70 4.47 4.83 4.42 4.53 4.57 4.50 4.26 4.07 4.17 4.24 4.17 4.10 4.46 4.41 4.38 4.40 4.38 4.36 4.26 4.21 4.60 4.00 4.47 4.39 4.28 4.31 4.22 4.25 4.44 4.44 4.24 4.49 4.41 4.47 4.41 4.36 4.47 4.24 4.43 4.46 4.24 4.44 4.44 4.24 4.45 4.39 4.52 4.24 4.52 4.41 4.45 4.43 4.26 4.00 4.37 4.33 4.19 4.41 4.45 4.45 4.47 4.48 4.48

.00 .02 .00 .06 .00 .02 .21 .05 .17 .00 .01 .01 .03 .04 .07 .05 .05 .14 .25 .00 .01 .01 .01 .01 .04 .03 .04 .24 .36 .00 .00 .05 .03 .04 .03 .00 .00 .02 .01 .01 .00 .01 .01 .01 .02 .00 .00 .02 .02 .00 .02 .00 .01 .02 .02 .01 .00 .00 .00 .03 .13 .05 .11 .10 .01 .01 .01 .01 .01 .01

125,306 1,451 67,913 270 57,393 1,462 10 243 6 109,158 3,699 11,476 757 402 168 447 378 47 20 45,775 22,766 17,599 15,516 6,596 761 1,007 698 5 11 75,133 48,069 441 951 460 1,261 76,812 46,938 1,721 16,739 11,430 36,545 21,627 19,817 19,148 1,721 93,897 31,409 1,721 1,249 124,057 1,721 97,250 26,475 1,581 1,721 6,801 28,594 35,428 54,483 877 71 323 76 104 23,145 8,159 15,582 9,382 2,980 8,666

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 21a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) DINING ENVIRONMENT: Layout of facility Layout of facility (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

2%

7%

15%

34%

42%

4.08

.03

1,336

2% 2% 2% 1% 2% 2%

8% 6% 7% 9% 8% 7% 33% 4% 20% 8% 6% 5% 3% 9% 9% 7% 6% 6%

17% 14% 17% 21% 18% 16%

38% 32% 37% 42% 38% 34% 38%

35% 45% 37% 27% 34% 41% 67% 48% 60% 35% 36% 38% 44% 38% 36% 42% 44% 44% 60% 35% 35% 37% 37% 33% 38% 47% 37% 25% 38% 38% 32% 31% 28% 35% 45% 34% 37% 42% 31% 35% 34% 39% 34% 39% 42% 37% 32% 42% 40% 35% 42% 36% 34% 36% 42% 36% 38% 36% 34% 44% 30% 52% 55% 43% 36% 34% 38% 40% 41% 38%

3.97 4.13 4.01 3.84 3.93 4.05 4.00 4.29 4.00 3.96 4.05 4.10 4.15 3.98 3.95 4.05 4.13 4.14 4.53 3.94 3.94 3.99 3.99 3.93 4.02 4.19 3.93 4.25 4.38 4.04 3.88 3.82 3.66 3.92 4.14 3.94 4.02 4.08 3.90 3.97 3.96 4.05 3.92 4.02 4.08 3.99 3.93 4.08 4.08 3.97 4.08 3.98 3.93 4.03 4.08 4.03 4.01 3.98 3.94 4.10 3.63 4.24 4.42 4.10 3.97 3.97 4.00 4.08 4.12 4.02

.00 .03 .00 .07 .00 .03 1.00 .07 .63 .00 .02 .01 .04 .06 .09 .06 .06 .16 .17 .01 .01 .01 .01 .01 .04 .04 .04 .25 .18 .00 .01 .06 .04 .05 .03 .00 .01 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .03 .00 .03 .00 .01 .03 .03 .01 .01 .01 .00 .04 .16 .06 .10 .11 .01 .01 .01 .01 .02 .01

101,870 1,112 54,519 224 47,351 1,163 3 165 5 89,345 2,826 8,992 550 312 133 361 306 36 15 37,887 18,500 14,391 12,665 5,210 607 747 577 4 8 60,466 39,765 353 759 367 969 63,180 37,466 1,336 14,094 9,762 29,714 17,532 15,444 15,324 1,336 76,306 25,564 1,336 925 100,945 1,336 79,816 20,714 1,340 1,336 5,734 23,016 28,663 44,457 668 57 243 67 77 18,630 6,685 12,481 7,379 2,333 7,012

1%

2% 2% 2% 2% 2% 1% 1% 3%

8% 8% 7% 7% 8% 7% 7% 7%

8% 20% 18% 14% 13% 15% 19% 17% 15% 14% 19% 7% 18% 18% 17% 17% 18% 18% 11% 20%

1% 2% 3% 6% 1% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 1% 2% 2% 2% 2% 2% 2% 5% 3% 1% 1% 2% 2% 2% 2% 2% 2%

7% 8% 10% 11% 9% 6% 8% 7% 7% 8% 8% 8% 7% 8% 7% 7% 7% 8% 7% 5% 8% 7% 7% 9% 7% 7% 6% 7% 7% 8% 7% 14% 4% 1% 5% 8% 7% 7% 6% 6% 7%

15% 20% 18% 23% 20% 13% 18% 16% 15% 19% 17% 17% 16% 19% 16% 15% 17% 18% 15% 15% 17% 15% 17% 18% 16% 15% 15% 17% 18% 18% 14% 23% 11% 6% 18% 17% 17% 17% 15% 13% 17%

2% 2% 1% 2% 2% 2% 3% 2%

37% 43% 43% 35% 33% 36% 33% 34% 31% 33% 37% 37% 37% 37% 39% 36% 34% 33% 75% 63% 38% 37% 38% 32% 35% 34% 37% 38% 34% 40% 39% 39% 37% 36% 35% 34% 37% 40% 34% 38% 38% 34% 38% 37% 40% 34% 42% 36% 37% 38% 33% 28% 30% 36% 32% 37% 40% 37% 37% 38% 36%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 21b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) DINING ENVIRONMENT: Layout of facility Layout of facility (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

2%

3%

15%

35%

45%

4.18

.02

1,697

2% 2% 2% 1% 2% 2%

3% 3% 3% 3% 3% 3%

3%

4%

11% 15% 11% 15% 11% 16% 10% 11%

2% 3% 2% 2% 1% 2% 3% 1% 4% 6% 1% 2% 2% 2% 2% 3% 2% 1%

3% 4% 4% 2% 2% 3% 2% 6% 2% 22% 2% 3% 4% 4% 4% 4% 3% 3%

11% 11% 10% 9% 15% 19% 19% 12% 13% 6% 10% 11% 12% 12% 12% 12% 14% 17%

2% 2% 3% 3% 1% 2% 1% 2% 2% 1% 3% 1% 2% 1% 2% 2% 2% 2% 2% 1% 2% 2% 1% 2% 1% 2% 2% 2% 1% 2% 2% 1% 3% 1% 2% 2% 2% 2% 1% 1% 2%

3% 3% 6% 4% 3% 4% 3% 4% 3% 2% 5% 3% 3% 3% 3% 3% 3% 3% 3% 3% 3% 3% 3% 4% 2% 3% 3% 3% 3% 3% 3% 4% 4% 3% 3% 3% 4% 4% 3% 2% 3%

9% 10% 12% 14% 14% 15% 15% 11% 11% 15% 9% 13% 10% 12% 12% 10% 15% 11% 10% 15% 11% 11% 15% 11% 12% 8% 15% 10% 11% 11% 11% 14% 16% 16% 7% 22% 12% 11% 12% 10% 10% 10%

34% 34% 33% 37% 34% 35% 20% 34% 20% 34% 33% 31% 27% 35% 35% 36% 35% 36% 39% 33% 35% 35% 35% 36% 32% 36% 33% 25% 73% 33% 35% 30% 34% 37% 34% 34% 33% 35% 33% 35% 33% 34% 35% 32% 35% 34% 33% 35% 32% 34% 35% 33% 35% 30% 35% 31% 34% 33% 34% 37% 31% 31% 29% 32% 35% 33% 33% 32% 30% 33%

51% 45% 50% 44% 51% 44% 70% 49% 80% 50% 50% 53% 59% 48% 41% 41% 46% 45% 28% 54% 49% 47% 48% 46% 49% 45% 45% 75% 18% 53% 48% 47% 45% 45% 45% 51% 50% 45% 55% 45% 52% 50% 48% 53% 45% 50% 51% 45% 53% 51% 45% 52% 47% 59% 45% 54% 51% 51% 50% 44% 47% 46% 61% 41% 48% 49% 50% 54% 56% 52%

4.29 4.18 4.28 4.21 4.30 4.17 4.60 4.23 4.80 4.29 4.23 4.30 4.40 4.28 4.09 4.09 4.19 4.15 3.61 4.36 4.26 4.22 4.22 4.20 4.19 4.19 4.17 4.75 4.09 4.32 4.24 4.12 4.14 4.22 4.17 4.31 4.25 4.18 4.38 4.13 4.31 4.26 4.25 4.32 4.18 4.28 4.30 4.18 4.33 4.29 4.18 4.30 4.21 4.44 4.18 4.32 4.30 4.30 4.27 4.18 4.19 4.13 4.45 4.08 4.26 4.23 4.26 4.33 4.38 4.31

.00 .02 .00 .05 .00 .02 .22 .06 .20 .00 .02 .01 .03 .04 .07 .05 .05 .15 .30 .00 .01 .01 .01 .01 .04 .03 .04 .25 .16 .00 .00 .05 .03 .04 .03 .00 .00 .02 .01 .01 .00 .01 .01 .01 .02 .00 .01 .02 .02 .00 .02 .00 .01 .02 .02 .01 .01 .00 .00 .03 .11 .06 .10 .09 .01 .01 .01 .01 .02 .01

124,798 1,431 67,498 266 57,300 1,446 10 236 5 108,718 3,698 11,421 748 397 167 442 375 47 18 45,582 22,697 17,518 15,446 6,584 755 993 689 4 11 74,794 47,912 438 952 455 1,242 76,531 46,720 1,697 16,678 11,401 36,464 21,502 19,672 19,081 1,697 93,486 31,312 1,697 1,248 123,550 1,697 96,848 26,384 1,566 1,697 6,786 28,471 35,287 54,254 864 70 317 76 104 23,004 8,150 15,383 9,325 2,964 8,673

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 22a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) DINING ENVIRONMENT: Appearance Appearance (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

2%

7%

14%

33%

44%

4.10

.03

1,341

2% 2% 2% 2% 2% 2%

7% 6% 7% 10% 8% 7% 33% 4%

18% 13% 17% 20% 19% 15%

37% 32% 37% 37% 38% 33%

7%

33%

8% 5% 3% 4% 9% 10% 6% 7% 3%

18% 14% 13% 14% 16% 18% 14% 12% 25% 6% 19% 19% 18% 18% 18% 18% 11% 18%

37% 42% 42% 33% 32% 31% 35% 32% 28% 44% 37% 36% 36% 36% 41% 37% 33% 32% 20% 25% 38% 36% 37% 29% 31% 33% 37% 37% 33% 39% 37% 38% 36% 36% 34% 33% 36% 39% 33% 38% 37% 33% 37% 36% 40% 33% 40% 36% 37% 38% 33% 26% 30% 26% 39% 37% 39% 36% 37% 37% 36%

36% 47% 38% 31% 33% 43% 67% 55% 80% 35% 38% 42% 47% 40% 39% 42% 46% 42% 50% 35% 34% 36% 36% 31% 37% 50% 37% 40% 50% 38% 32% 27% 27% 36% 47% 34% 38% 44% 31% 33% 35% 39% 35% 41% 44% 37% 33% 44% 44% 36% 44% 36% 35% 35% 44% 36% 39% 36% 34% 44% 40% 54% 62% 41% 37% 33% 39% 41% 46% 38%

3.97 4.15 4.02 3.84 3.92 4.06 4.00 4.37 4.20 3.95 4.11 4.20 4.21 3.98 3.95 4.09 4.13 4.03 4.44 3.94 3.92 3.97 3.96 3.92 4.00 4.24 3.92 3.40 4.13 4.05 3.86 3.71 3.58 3.88 4.18 3.93 4.05 4.10 3.90 3.90 3.97 4.05 3.93 4.06 4.10 3.99 3.93 4.10 4.17 3.97 4.10 3.98 3.94 4.00 4.10 4.04 4.03 3.97 3.94 4.11 3.79 4.27 4.45 4.11 3.99 3.94 4.02 4.11 4.23 4.01

.00 .03 .00 .07 .00 .03 1.00 .07 .80 .00 .02 .01 .04 .06 .09 .05 .06 .17 .16 .01 .01 .01 .01 .01 .04 .03 .04 .81 .40 .00 .01 .06 .04 .06 .03 .00 .01 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .03 .00 .03 .00 .01 .03 .03 .01 .01 .01 .00 .04 .18 .06 .10 .11 .01 .01 .01 .01 .02 .01

101,622 1,117 54,384 224 47,238 1,169 3 164 5 89,170 2,805 8,960 536 316 133 362 306 36 16 37,812 18,436 14,359 12,672 5,188 610 747 581 5 8 60,344 39,661 350 745 369 972 63,023 37,395 1,341 14,031 9,745 29,611 17,522 15,439 15,274 1,341 76,175 25,447 1,341 925 100,697 1,341 79,609 20,670 1,343 1,341 5,705 23,002 28,565 44,350 669 57 249 66 76 18,530 6,665 12,532 7,359 2,327 6,972

1% 20% 2% 1% 1% 2% 2% 2% 2% 2% 3% 2% 2% 2% 2% 2% 1% 2% 3% 20% 1% 3% 3% 6% 4% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 1% 12% 3% 2% 3% 2% 2% 2% 2% 1% 2%

8% 9% 8% 8% 8% 8% 5% 9% 20% 13% 7% 9% 14% 13% 9% 6% 8% 6% 7% 8% 9% 8% 6% 8% 7% 7% 7% 8% 7% 4% 8% 7% 7% 8% 7% 7% 6% 7% 7% 8% 8% 4% 4% 2% 5% 7% 8% 7% 5% 4% 7%

13% 16% 21% 20% 25% 20% 12% 19% 16% 14% 19% 19% 17% 17% 19% 16% 14% 18% 18% 14% 12% 18% 14% 18% 18% 16% 14% 15% 17% 18% 18% 14% 18% 9% 9% 12% 18% 18% 17% 15% 12% 18%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 22b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) DINING ENVIRONMENT: Appearance Appearance (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

2%

3%

14%

36%

45%

4.20

.02

1,702

1% 2% 1% 1% 1% 2%

2% 2% 2% 5% 3% 3%

3%

1%

10% 13% 10% 18% 10% 15% 10% 6%

1% 2% 1% 2% 0% 4% 3% 1% 4% 5% 1% 1% 2% 1% 2% 3% 2% 2%

2% 3% 2% 2% 5% 3% 1% 3% 5% 2% 3% 3% 2% 3% 3% 3% 2%

10% 10% 8% 8% 15% 16% 17% 13% 17% 5% 10% 11% 11% 11% 11% 10% 13% 16%

1% 1% 3% 3% 1% 2% 1% 1% 2% 1% 2% 1% 1% 2% 1% 2% 1% 1% 2% 1% 1% 2% 1% 2% 1% 2% 1% 1% 1% 2% 3% 1% 2% 1% 3% 1% 1% 1% 1% 1% 1%

2% 3% 3% 4% 4% 2% 2% 2% 3% 2% 3% 2% 3% 3% 2% 3% 2% 2% 3% 4% 2% 3% 2% 3% 1% 3% 3% 2% 2% 3% 2% 3% 2% 1% 1% 3% 2% 2% 2% 1% 2%

9% 9% 11% 14% 16% 15% 13% 10% 10% 14% 8% 12% 9% 11% 12% 10% 14% 10% 10% 14% 11% 10% 14% 10% 12% 8% 14% 9% 10% 10% 10% 13% 19% 11% 3% 23% 11% 10% 10% 8% 7% 11%

34% 35% 34% 44% 34% 36% 20% 36% 40% 34% 32% 32% 28% 37% 35% 38% 35% 33% 50% 32% 35% 36% 35% 36% 35% 35% 38% 40% 82% 32% 36% 33% 31% 40% 35% 34% 33% 36% 33% 35% 33% 34% 36% 33% 36% 34% 34% 36% 32% 34% 36% 33% 35% 28% 36% 32% 34% 34% 34% 37% 26% 31% 34% 34% 36% 34% 33% 31% 30% 33%

52% 48% 52% 32% 52% 44% 70% 54% 60% 52% 53% 56% 60% 43% 42% 42% 47% 46% 35% 55% 51% 49% 50% 48% 50% 48% 42% 60% 9% 55% 49% 47% 46% 40% 47% 52% 52% 45% 57% 47% 54% 50% 48% 55% 45% 52% 53% 45% 52% 52% 45% 53% 48% 62% 45% 55% 52% 53% 52% 45% 51% 54% 61% 39% 49% 53% 53% 58% 60% 53%

4.33 4.23 4.34 4.01 4.32 4.16 4.60 4.38 4.60 4.32 4.32 4.40 4.44 4.16 4.10 4.13 4.25 4.17 4.05 4.37 4.31 4.28 4.29 4.27 4.26 4.23 4.16 4.60 4.00 4.37 4.28 4.18 4.14 4.13 4.22 4.33 4.33 4.20 4.43 4.22 4.36 4.29 4.26 4.37 4.20 4.33 4.34 4.20 4.30 4.33 4.20 4.35 4.25 4.51 4.20 4.37 4.33 4.35 4.32 4.19 4.22 4.34 4.51 4.06 4.28 4.35 4.34 4.42 4.45 4.34

.00 .02 .00 .05 .00 .02 .22 .06 .24 .00 .01 .01 .03 .04 .08 .05 .05 .14 .23 .00 .01 .01 .01 .01 .03 .03 .03 .24 .13 .00 .00 .05 .03 .04 .03 .00 .00 .02 .01 .01 .00 .01 .01 .01 .02 .00 .00 .02 .03 .00 .02 .00 .01 .02 .02 .01 .01 .00 .00 .03 .11 .05 .09 .09 .01 .01 .01 .01 .01 .01

124,654 1,434 67,473 268 57,181 1,450 10 237 5 108,610 3,680 11,405 750 397 165 442 378 48 20 45,490 22,671 17,535 15,455 6,566 754 989 697 5 11 74,712 47,861 438 942 454 1,248 76,408 46,693 1,702 16,619 11,390 36,416 21,523 19,664 19,042 1,702 93,413 31,241 1,702 1,254 123,400 1,702 96,708 26,365 1,581 1,702 6,770 28,489 35,215 54,180 867 69 320 74 104 22,949 8,125 15,460 9,322 2,971 8,647

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 23a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) DINING ENVIRONMENT: Availability of seating Availability of seating (1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Not Very Important

(3) Mixed

(4) Somewhat Important

(5) Very Important

Mean*

Sampling Error**

# Resp

1%

3%

10%

27%

58%

4.38

.02

1,308

1% 1% 2% 0% 1% 1%

3% 4% 4% 1% 2% 3%

33% 25% 32% 37% 34% 27%

3%

6%

11% 10% 11% 12% 10% 10% 33% 8%

1% 2% 2% 2% 1%

3% 4% 4% 3% 2% 7% 3% 4% 3%

11% 10% 9% 9% 11% 11% 11% 10% 9% 7% 11% 11% 11% 10% 12% 13% 8% 12%

33% 33% 34% 32% 30% 28% 24% 26% 34% 20% 34% 33% 31% 32% 35% 32% 27% 26% 25%

52% 60% 50% 49% 53% 59% 67% 55% 100% 52% 51% 52% 55% 56% 54% 61% 60% 51% 73% 51% 52% 53% 53% 47% 52% 60% 56% 50% 57% 55% 47% 46% 45% 51% 61% 51% 53% 58% 49% 53% 52% 52% 49% 55% 58% 53% 48% 58% 51% 52% 58% 52% 50% 48% 58% 52% 51% 51% 53% 60% 57% 62% 70% 51% 52% 50% 48% 51% 57% 49%

4.30 4.39 4.26 4.33 4.36 4.39 4.33 4.29 5.00 4.31 4.26 4.29 4.35 4.38 4.29 4.42 4.40 4.29 4.67 4.30 4.31 4.33 4.32 4.23 4.32 4.43 4.32 4.00 4.14 4.36 4.22 4.21 4.07 4.30 4.41 4.30 4.32 4.38 4.27 4.33 4.32 4.31 4.25 4.33 4.38 4.32 4.25 4.38 4.29 4.30 4.38 4.32 4.27 4.25 4.38 4.33 4.29 4.29 4.32 4.39 4.36 4.38 4.60 4.21 4.30 4.27 4.19 4.26 4.43 4.19

.00 .03 .00 .05 .00 .03 .67 .08 .00 .00 .02 .01 .04 .05 .08 .05 .05 .16 .16 .00 .01 .01 .01 .01 .03 .03 .04 .71 .40 .00 .00 .05 .04 .04 .03 .00 .00 .02 .01 .01 .01 .01 .01 .01 .02 .00 .01 .02 .03 .00 .02 .00 .01 .02 .02 .01 .01 .01 .00 .03 .12 .06 .09 .12 .01 .01 .01 .01 .02 .01

100,045 1,081 52,827 227 47,218 1,144 3 157 4 88,056 2,733 8,608 518 311 127 353 303 35 15 37,425 18,209 14,191 12,416 5,125 598 729 568 4 7 59,200 39,275 340 735 358 950 62,310 36,563 1,308 13,800 9,666 29,141 17,308 15,113 15,017 1,308 75,052 24,993 1,308 888 99,157 1,308 78,404 20,316 1,325 1,308 5,609 22,534 28,140 43,762 656 56 239 67 63 18,301 6,546 12,133 7,159 2,315 6,374

1% 1% 3% 1% 1% 1% 1% 2% 1% 1% 1%

3% 3% 3% 3% 4% 2% 2% 4% 25%

1% 1% 2% 4% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 2% 1% 1% 1% 1% 2% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

3% 4% 4% 4% 2% 4% 3% 4% 3% 3% 4% 3% 3% 4% 3% 3% 3% 4% 3% 5% 3% 3% 3% 4% 5% 3% 3% 4% 3% 3% 4% 4% 4%

3% 1% 2% 1% 1% 2% 2% 1% 3%

3% 4% 4% 5% 4% 2% 5%

43% 9% 13% 10% 19% 15% 8% 11% 10% 10% 11% 10% 10% 11% 13% 10% 10% 11% 11% 10% 8% 11% 10% 11% 12% 10% 10% 9% 11% 11% 11% 10% 14% 8% 6% 19% 11% 11% 13% 11% 8% 12%

29%

32% 34% 37% 28% 32% 25% 34% 32% 27% 36% 33% 34% 33% 33% 29% 27% 32% 36% 27% 34% 33% 27% 33% 33% 37% 27% 35% 34% 34% 32% 25% 25% 23% 22% 25% 32% 35% 33% 31% 32% 31%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 23b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) DINING ENVIRONMENT: Availability of seating Availability of seating (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

7%

13%

21%

28%

32%

3.64

.03

1,629

3% 8% 4% 1% 3% 7%

7% 14% 8% 6% 7% 14%

5% 17% 3% 3% 3% 3% 4% 15% 8% 8% 5% 5% 2% 4% 4% 4% 4% 6% 8% 5% 25% 18% 3% 3% 6% 6% 3% 8% 3% 4% 7% 3% 4% 3% 3% 4% 4% 7% 4% 3% 7% 4% 3% 7% 3% 4% 2% 7% 3% 3% 3% 4% 8% 6% 12% 1% 8% 4% 4% 3% 3% 2% 3%

7%

16% 22% 16% 17% 16% 21% 10% 19%

31% 26% 30% 37% 32% 27% 20% 32% 33% 31% 29% 29% 27% 29% 24% 30% 23% 27% 37% 31% 31% 31% 30% 32% 31% 26% 30%

43% 30% 43% 38% 43% 30% 70% 38% 50% 42% 49% 50% 58% 35% 25% 29% 29% 27% 26% 46% 40% 38% 39% 40% 42% 31% 33% 50% 9% 43% 43% 41% 42% 35% 30% 43% 42% 32% 42% 38% 45% 46% 39% 43% 32% 42% 45% 32% 46% 43% 32% 44% 40% 46% 32% 47% 45% 45% 40% 28% 42% 28% 60% 28% 41% 41% 44% 42% 51% 43%

4.02 3.56 4.00 4.05 4.05 3.59 4.60 3.91 4.00 4.00 4.15 4.18 4.32 3.82 3.33 3.58 3.47 3.59 3.68 4.11 3.94 3.90 3.89 3.97 3.98 3.59 3.73 3.50 2.91 4.02 4.04 3.88 3.89 3.87 3.56 4.05 3.98 3.64 4.02 3.91 4.08 4.11 3.94 3.98 3.64 4.01 4.07 3.64 4.06 4.02 3.64 4.04 3.95 4.18 3.64 4.11 4.10 4.09 3.93 3.51 3.99 3.42 4.30 3.54 3.98 3.93 4.04 3.97 4.23 4.01

.00 .03 .00 .06 .00 .03 .22 .08 .63 .00 .02 .01 .04 .06 .11 .06 .07 .18 .27 .00 .01 .01 .01 .01 .04 .04 .05 .96 .39 .00 .00 .06 .04 .05 .04 .00 .01 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .03 .00 .03 .00 .01 .02 .03 .01 .01 .01 .00 .04 .14 .08 .11 .14 .01 .01 .01 .01 .02 .01

122,445 1,357 65,203 272 57,242 1,394 10 219 6 107,160 3,568 10,774 739 386 157 425 363 44 19 45,078 22,384 17,229 15,141 6,444 745 941 673 4 11 73,056 47,327 431 937 431 1,198 75,511 45,400 1,629 16,375 11,273 35,774 21,188 19,284 18,551 1,629 91,664 30,781 1,629 1,200 121,245 1,629 94,997 25,890 1,558 1,629 6,667 27,877 34,705 53,196 839 69 293 77 79 22,668 7,974 14,852 9,009 2,956 7,745

8% 6% 5% 4% 10% 12% 14% 18% 14% 11% 6% 9% 9% 9% 8% 6% 13% 13% 18% 8% 7% 10% 7% 9% 14% 7% 8% 13% 8% 9% 7% 6% 8% 8% 13% 7% 7% 13% 8% 7% 13% 7% 8% 5% 13% 7% 6% 6% 9% 15% 4% 15% 5% 15% 8% 9% 7% 9% 4% 8%

16% 13% 13% 9% 22% 24% 19% 22% 27% 21% 15% 17% 17% 17% 16% 15% 21% 20% 25% 27% 16% 16% 15% 20% 20% 21% 16% 16% 21% 16% 17% 15% 15% 18% 17% 21% 16% 15% 21% 14% 16% 21% 16% 17% 14% 21% 14% 15% 15% 17% 23% 17% 22% 16% 20% 17% 16% 16% 17% 12% 17%

27% 30% 31% 29% 26% 32% 26% 31% 29% 28% 31% 32% 31% 31% 31% 28% 28% 31% 31% 28% 29% 31% 28% 31% 31% 34% 28% 30% 32% 31% 30% 26% 30% 24% 18% 29% 31% 29% 29% 29% 30% 30%

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 24a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) DINING ENVIRONMENT: Comfort (seats, temperature, lighting, sound level, etc.) Comfort (seats, temperature, lighting, sound level, etc.) (1) Not at (2) Not (4) (5) Very All Very Somewhat (3) Mixed Important Important Important Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

Mean*

Sampling Error**

# Resp

2%

5%

11%

31%

51%

4.26

.03

1,307

1% 2% 2% 1% 1% 1%

4% 5% 4% 4% 4% 5% 33% 3%

13% 11% 13% 15% 14% 12%

37% 30% 36% 36% 39% 30%

8%

1% 2% 2% 2% 1% 2% 2% 1%

4% 4% 3% 2% 4% 7% 4% 5% 3%

1% 1% 1% 1% 2% 1% 2% 2%

4% 4% 4% 4% 5% 3% 4% 5% 25%

14% 12% 10% 10% 14% 12% 12% 11% 15% 7% 14% 14% 14% 13% 13% 15% 9% 14%

1% 2% 3% 4% 1% 2% 1% 2% 2% 1% 1% 1% 1% 2% 2% 2% 1% 1% 2% 2% 1% 2% 1% 1% 1% 2% 1% 1% 1% 1% 2%

4% 4% 3% 4% 6% 4% 4% 4% 5% 4% 4% 4% 4% 4% 4% 5% 4% 4% 5% 4% 4% 5% 4% 4% 5% 5% 3% 4% 4% 4% 5% 5% 3%

36% 25% 37% 39% 40% 31% 29% 38% 29% 30% 24% 27% 37% 38% 36% 37% 39% 36% 30% 32% 25% 43% 37% 38% 36% 33% 33% 30% 38% 37% 31% 40% 38% 38% 36% 36% 35% 31% 37% 40% 31% 35% 37% 31% 37% 37% 39% 31% 40% 36% 37% 38% 30% 36% 30% 30% 24% 37% 39% 35% 35% 35% 35%

44% 53% 45% 44% 43% 52% 67% 50% 75% 44% 44% 45% 55% 52% 42% 52% 53% 58% 67% 44% 43% 46% 45% 42% 46% 55% 47% 50% 43% 47% 40% 41% 40% 44% 54% 43% 46% 51% 40% 43% 44% 47% 43% 47% 51% 45% 41% 51% 49% 44% 51% 44% 43% 43% 51% 45% 46% 44% 43% 51% 43% 58% 66% 47% 45% 41% 44% 48% 54% 44%

4.19 4.28 4.19 4.18 4.20 4.26 4.00 4.27 4.75 4.19 4.19 4.23 4.36 4.26 4.11 4.26 4.29 4.36 4.60 4.19 4.17 4.21 4.20 4.14 4.23 4.33 4.17 4.00 4.29 4.24 4.11 4.10 4.02 4.15 4.30 4.18 4.21 4.26 4.15 4.19 4.19 4.24 4.15 4.22 4.26 4.20 4.15 4.26 4.25 4.19 4.26 4.20 4.16 4.17 4.26 4.23 4.22 4.19 4.17 4.24 4.17 4.38 4.58 4.04 4.19 4.15 4.15 4.25 4.38 4.12

.00 .03 .00 .06 .00 .03 1.00 .08 .25 .00 .02 .01 .04 .05 .09 .05 .05 .15 .16 .00 .01 .01 .01 .01 .03 .03 .04 .71 .29 .00 .00 .05 .04 .05 .03 .00 .00 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .03 .00 .03 .00 .01 .03 .03 .01 .01 .01 .00 .04 .12 .06 .09 .14 .01 .01 .01 .01 .02 .01

99,660 1,083 52,769 224 46,891 1,143 3 157 4 87,684 2,724 8,600 514 312 127 353 303 33 15 37,262 18,126 14,114 12,385 5,113 599 728 568 4 7 59,086 39,015 340 737 359 948 62,072 36,473 1,307 13,732 9,653 29,024 17,227 15,046 14,978 1,307 74,890 24,770 1,307 886 98,774 1,307 78,159 20,182 1,319 1,307 5,552 22,489 27,956 43,663 653 58 235 67 70 18,163 6,539 12,121 7,143 2,300 6,504

3%

2% 1% 4% 1% 1% 2% 1% 1% 3%

6% 4% 4% 5% 4% 2% 5%

14% 12% 16% 18% 18% 16% 10% 14% 12% 11% 14% 13% 13% 13% 15% 12% 11% 13% 14% 11% 10% 13% 11% 13% 14% 12% 11% 11% 13% 14% 13% 12% 16% 6% 3% 19% 13% 14% 14% 11% 8% 14%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 24b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) DINING ENVIRONMENT: Comfort (seats, temperature, lighting, sound level, etc.) Comfort (seats, temperature, lighting, sound level, etc.) (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

4%

9%

20%

31%

36%

3.85

.03

1,634

2% 5% 2% 3% 2% 4%

5% 9% 5% 6% 4% 9%

5% 17% 2% 2% 2% 3% 3% 6% 4% 5% 5%

6%

14% 21% 14% 18% 13% 21% 10% 19% 17% 14% 14% 13% 10% 21% 27% 19% 20% 16% 32% 13% 14% 15% 15% 15% 15% 22% 18% 25% 18% 13% 14% 18% 18% 20% 21% 13% 14% 20% 12% 15% 13% 14% 17% 14% 20% 14% 13% 20% 17% 14% 20% 14% 15% 10% 20% 13% 13% 13% 14% 22% 19% 19% 16% 22% 15% 14% 14% 14% 11% 14%

34% 29% 33% 38% 35% 31% 20% 32% 33% 34% 34% 33% 28% 33% 29% 30% 30% 37% 21% 34% 35% 35% 34% 35% 33% 31% 31%

45% 36% 45% 35% 46% 35% 70% 38% 33% 45% 45% 47% 56% 38% 30% 36% 34% 30% 37% 49% 44% 42% 42% 41% 43% 34% 38% 50% 18% 46% 44% 40% 41% 36% 35% 46% 44% 36% 48% 41% 48% 45% 41% 46% 36% 45% 46% 36% 42% 45% 36% 46% 42% 52% 36% 47% 46% 47% 44% 32% 49% 40% 50% 30% 42% 45% 45% 48% 53% 46%

4.16 3.82 4.14 3.98 4.19 3.83 4.60 3.90 3.67 4.16 4.14 4.17 4.33 3.96 3.68 3.83 3.76 3.77 3.84 4.25 4.14 4.08 4.07 4.07 4.05 3.81 3.90 3.50 3.36 4.17 4.15 3.98 3.94 3.93 3.82 4.19 4.10 3.85 4.24 4.09 4.21 4.15 4.06 4.16 3.85 4.15 4.18 3.85 3.99 4.16 3.85 4.18 4.07 4.31 3.85 4.18 4.18 4.20 4.12 3.76 4.07 3.89 4.20 3.65 4.09 4.16 4.13 4.18 4.30 4.15

.00 .03 .00 .06 .00 .03 .22 .08 .61 .00 .02 .01 .03 .05 .09 .06 .06 .18 .24 .00 .01 .01 .01 .01 .04 .04 .04 .96 .39 .00 .00 .05 .04 .05 .03 .00 .00 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .03 .00 .03 .00 .01 .02 .03 .01 .01 .01 .00 .04 .13 .07 .11 .13 .01 .01 .01 .01 .02 .01

122,567 1,365 65,384 269 57,183 1,398 10 220 6 107,282 3,561 10,787 733 393 155 424 364 43 19 45,145 22,349 17,293 15,185 6,436 740 948 671 4 11 73,232 47,294 429 941 437 1,197 75,664 45,380 1,634 16,406 11,247 35,772 21,227 19,270 18,645 1,634 91,815 30,752 1,634 1,194 121,373 1,634 95,138 25,883 1,546 1,634 6,678 27,902 34,745 53,242 838 70 293 76 88 22,598 7,992 14,867 9,026 2,950 7,952

1% 2% 2% 3% 2% 4% 5% 3% 25% 9% 2% 2% 4% 5% 3% 5% 2% 2% 4% 1% 3% 2% 2% 2% 2% 4% 2% 2% 4% 4% 2% 4% 2% 3% 1% 4% 2% 2% 2% 2% 4% 3% 7% 1% 7% 2% 2% 2% 2% 2% 2%

5% 5% 5% 3% 6% 8% 11% 11% 12% 11% 4% 5% 6% 6% 6% 5% 8% 9% 18% 5% 5% 6% 8% 7% 9% 4% 6% 9% 4% 5% 5% 5% 6% 5% 9% 5% 5% 9% 8% 5% 9% 5% 6% 4% 9% 5% 4% 4% 5% 11% 7% 6% 5% 11% 6% 5% 6% 5% 3% 5%

36% 33% 35% 32% 29% 34% 30% 35% 33% 31% 35% 36% 33% 34% 34% 33% 31% 34% 34% 31% 30% 34% 31% 34% 35% 33% 31% 34% 34% 34% 34% 30% 23% 28% 28% 31% 35% 34% 32% 31% 31% 33%

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 25a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) ENVIRONMENTAL STEWARDSHIP/SUSTAINABILITY: Environmentally friendly practices related to food Environmentally friendly practices related to food (1) Not at (2) Not (4) (5) Very All Very Somewhat (3) Mixed Important Important Important Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

Mean*

Sampling Error**

# Resp

6%

4%

17%

24%

49%

4.07

.03

1,220

5% 6% 4% 6% 5% 6%

6% 4% 5% 6% 6% 4%

16% 16% 15% 21% 17% 17%

28% 24% 28% 26% 29% 25%

6%

6%

16%

20%

5% 4% 5% 6% 5% 9% 6% 5%

6% 5% 5% 3% 5% 4% 3% 4%

5% 5% 5% 4% 4% 5% 3% 10% 20%

6% 6% 6% 6% 5% 5% 4% 5%

17% 13% 13% 12% 18% 26% 16% 13% 16% 13% 17% 17% 16% 15% 15% 15% 15% 19% 20%

3% 7% 7% 6% 6% 6% 5% 5% 6% 5% 5% 5% 4% 4% 4% 6% 4% 6% 6% 5% 5% 6% 5% 5% 4% 6% 4% 4% 5% 5% 5% 17% 5% 7% 6% 5% 5% 5% 3% 4% 4%

4% 8% 3% 7% 5% 4% 6% 5% 4% 7% 7% 6% 5% 5% 5% 4% 5% 7% 4% 3% 6% 4% 6% 6% 7% 4% 5% 6% 6% 6% 4% 2% 3% 5% 6% 6% 5% 5% 4% 5% 5%

28% 29% 32% 26% 28% 23% 28% 19% 22% 33% 29% 28% 28% 27% 30% 30% 23% 26% 60% 50% 29% 28% 29% 22% 26% 23% 28% 29% 24% 29% 30% 29% 27% 28% 27% 24% 29% 28% 24% 28% 29% 24% 29% 29% 27% 24% 28% 28% 28% 29% 24% 25% 24% 20% 26% 28% 30% 27% 28% 29% 28%

45% 51% 47% 41% 43% 48% 100% 52% 100% 45% 49% 45% 52% 43% 38% 47% 58% 63% 53% 44% 44% 46% 48% 45% 46% 56% 40%

4.04 4.10 4.08 3.90 3.99 4.06 5.00 4.05 5.00 4.03 4.13 4.09 4.15 3.98 3.77 4.06 4.21 4.47 4.40 4.00 4.01 4.05 4.09 4.09 4.06 4.26 3.83 3.20 4.50 4.18 3.82 3.95 4.01 3.91 4.12 4.01 4.09 4.07 3.95 3.97 4.02 4.09 4.07 4.10 4.07 4.06 3.96 4.07 4.17 4.04 4.07 4.05 4.01 4.05 4.07 4.16 4.08 4.02 4.02 4.08 3.65 4.29 4.13 3.91 4.05 4.05 4.06 4.20 4.14 4.08

.00 .04 .00 .08 .01 .04 .00 .10 .00 .00 .02 .01 .05 .07 .12 .06 .07 .13 .19 .01 .01 .01 .01 .02 .05 .04 .06 .58 .29 .00 .01 .07 .05 .06 .04 .00 .01 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .04 .00 .03 .00 .01 .03 .03 .01 .01 .01 .01 .05 .21 .07 .16 .14 .01 .01 .01 .01 .02 .01

93,036 1,022 49,708 198 43,328 1,055 2 159 4 81,596 2,573 8,214 512 274 115 343 276 32 15 34,458 16,896 13,226 11,600 4,771 567 685 526 5 4 55,416 36,143 322 687 326 894 57,510 34,445 1,220 12,710 8,785 27,104 16,096 14,226 14,115 1,220 70,032 23,004 1,220 863 92,173 1,220 73,374 18,452 1,210 1,220 5,203 20,896 26,232 40,705 620 48 225 61 68 16,976 6,092 11,446 6,683 2,104 6,408

14% 19% 18% 16% 22% 15% 17% 14% 17% 17% 16% 16% 16% 16% 15% 17% 16% 16% 17% 12% 16% 17% 16% 17% 15% 17% 14% 16% 17% 16% 18% 19% 9% 13% 21% 16% 15% 15% 13% 14% 15%

50% 50% 38% 42% 49% 41% 52% 44% 47% 49% 42% 42% 44% 47% 46% 48% 49% 46% 43% 49% 51% 45% 49% 45% 44% 47% 49% 50% 47% 44% 44% 49% 38% 59% 56% 41% 46% 45% 47% 51% 49% 47%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 25b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) ENVIRONMENTAL STEWARDSHIP/SUSTAINABILITY: Environmentally friendly practices related to food Environmentally friendly practices related to food (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

3%

4%

19%

33%

42%

4.07

.03

1,471

3% 3% 3% 3% 3% 3%

4% 4% 4% 4% 4% 4%

2%

2%

19% 18% 18% 27% 19% 20% 13% 14%

3% 4% 2% 3% 3% 2% 4% 2% 7%

4% 5% 3% 3% 3% 4% 3% 6% 10%

2% 3% 3% 3% 4% 5% 3% 2%

3% 5% 5% 5% 5% 5% 4% 4%

19% 17% 15% 12% 21% 20% 18% 20% 22% 31% 18% 20% 19% 20% 18% 18% 19% 19%

33% 3% 2% 7% 7% 3% 3% 3% 3% 3% 2% 3% 3% 3% 2% 3% 3% 3% 3% 3% 3% 3% 3% 2% 4% 4% 3% 3% 3% 2% 3% 3%

17% 4% 4% 8% 6% 5% 3% 4% 4% 4% 3% 5% 4% 5% 4% 4% 4% 4% 5% 4% 4% 4% 4% 4% 5% 7% 4% 5% 5% 4% 4% 4% 6% 4% 2% 3% 4% 4% 4% 4% 3% 4%

17% 18% 19% 22% 22% 24% 17% 19% 17% 19% 17% 21% 18% 20% 18% 18% 19% 18% 19% 19% 15% 19% 19% 18% 22% 19% 19% 18% 20% 18% 18% 19% 25% 15% 8% 16% 18% 18% 18% 17% 16% 18%

34% 32% 33% 36% 36% 32% 38% 35% 20% 35% 33% 32% 27% 34% 29% 31% 34% 22% 31% 34% 35% 34% 34% 37% 32% 31% 35% 50% 17% 34% 35% 28% 29% 37% 31% 35% 33% 33% 35% 35% 35% 34% 35% 32% 33% 34% 34% 33% 31% 34% 33% 34% 35% 33% 33% 32% 34% 34% 35% 31% 38% 28% 34% 43% 34% 35% 32% 31% 32% 33%

40% 44% 42% 29% 38% 41% 50% 46% 80% 40% 41% 48% 55% 39% 44% 43% 39% 39% 38% 42% 37% 39% 38% 37% 40% 43% 41% 50% 17% 41% 40% 35% 36% 31% 46% 39% 43% 42% 43% 37% 40% 39% 41% 42% 42% 41% 40% 42% 46% 40% 42% 42% 35% 37% 42% 43% 39% 42% 40% 43% 32% 51% 55% 32% 41% 40% 43% 45% 46% 43%

4.06 4.11 4.09 3.84 4.02 4.04 4.38 4.22 4.80 4.04 4.03 4.21 4.29 4.04 4.09 4.06 4.03 3.76 4.06 4.11 4.00 4.00 3.98 3.98 3.97 4.05 4.11 4.50 2.67 4.06 4.07 3.75 3.80 3.88 4.14 4.04 4.08 4.07 4.15 3.97 4.05 4.01 4.09 4.07 4.07 4.07 4.03 4.07 4.12 4.06 4.07 4.09 3.93 3.94 4.07 4.08 4.00 4.10 4.06 4.09 3.96 4.21 4.39 3.93 4.06 4.06 4.10 4.13 4.17 4.09

.00 .03 .00 .07 .00 .03 .26 .06 .20 .00 .02 .01 .04 .05 .09 .05 .05 .20 .21 .00 .01 .01 .01 .01 .04 .04 .04 .29 .67 .00 .00 .06 .04 .05 .03 .00 .00 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .03 .00 .03 .00 .01 .03 .03 .01 .01 .01 .00 .04 .12 .06 .10 .11 .01 .01 .01 .01 .02 .01

112,171 1,237 60,649 234 51,522 1,251 8 207 5 98,071 3,230 9,980 693 349 129 393 323 41 16 41,046 20,445 15,895 13,987 5,889 688 863 598 4 6 67,584 42,732 391 837 402 1,069 68,840 41,935 1,471 15,015 9,956 32,466 19,478 17,975 17,281 1,471 84,454 27,717 1,471 1,125 111,046 1,471 87,770 23,018 1,383 1,471 6,176 25,485 31,897 48,613 751 53 279 64 90 20,710 7,297 13,837 8,365 2,605 7,836

3% 2% 6% 3% 3% 2% 2% 2% 3%

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 26a Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) ENVIRONMENTAL STEWARDSHIP/SUSTAINABILITY: Social/ethical practices related to food

(1) Not at All Important Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

Social/ ethical practices related to food (2) Not (4) Very Somewhat (3) Mixed Important Important

(5) Very Important

Mean*

Sampling Error**

# Resp

6%

4%

17%

24%

49%

4.05

.03

1,198

5% 6% 5% 7% 5% 6%

6% 3% 6% 6% 7% 4%

17% 16% 16% 23% 18% 18%

28% 24% 27% 23% 28% 24%

7% 17% 5% 6% 7% 7% 7% 7% 6% 5%

4% 17% 6% 5% 5% 4% 4% 4% 3% 4%

16%

22%

5% 5% 5% 5% 5% 5% 4% 10% 20%

7% 7% 6% 6% 5% 5% 3% 4%

18% 15% 15% 13% 21% 27% 15% 14% 20% 20% 18% 18% 17% 16% 17% 17% 15% 20% 20%

3% 8% 9% 7% 7% 6% 5% 6% 6% 6% 6% 6% 5% 5% 5% 6% 5% 6% 6% 6% 5% 6% 5% 6% 5% 6% 4% 5% 6% 5% 5% 15% 5% 8% 7% 6% 6% 6% 4% 4% 5%

5% 8% 3% 6% 5% 3% 7% 6% 4% 7% 8% 7% 6% 6% 6% 4% 6% 7% 4% 4% 6% 4% 6% 6% 8% 4% 5% 6% 6% 7% 3% 2% 3% 5% 4% 6% 6% 6% 5% 5% 6%

28% 28% 31% 23% 26% 22% 30% 18% 17% 27% 28% 27% 28% 27% 30% 27% 22% 25% 60% 50% 28% 27% 29% 22% 25% 23% 28% 28% 24% 29% 29% 29% 27% 28% 26% 24% 28% 28% 24% 26% 28% 24% 28% 28% 26% 24% 28% 27% 28% 28% 25% 29% 22% 20% 24% 28% 29% 26% 27% 28% 27%

43% 50% 45% 41% 41% 48% 100% 51% 67% 43% 46% 42% 53% 42% 40% 46% 59% 63% 53% 42% 43% 45% 47% 44% 45% 55% 41%

3.97 4.09 4.02 3.87 3.92 4.05 5.00 4.06 3.83 3.97 4.02 3.97 4.12 3.90 3.84 4.06 4.22 4.43 4.33 3.94 3.95 4.01 4.04 4.02 4.03 4.23 3.83 3.20 4.50 4.13 3.74 3.91 4.00 3.89 4.11 3.95 4.02 4.05 3.88 3.91 3.94 4.02 4.01 4.07 4.05 4.00 3.90 4.05 4.11 3.97 4.05 3.98 3.95 3.99 4.05 4.10 4.02 3.95 3.95 4.09 3.77 4.27 4.03 3.79 3.99 3.96 4.01 4.14 4.09 4.02

.00 .04 .01 .09 .01 .04 .00 .10 .75 .00 .02 .01 .05 .07 .12 .06 .07 .15 .21 .01 .01 .01 .01 .02 .05 .04 .06 .58 .29 .00 .01 .07 .05 .07 .04 .00 .01 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .04 .00 .03 .00 .01 .03 .03 .02 .01 .01 .01 .05 .20 .07 .16 .15 .01 .02 .01 .01 .02 .01

90,892 1,005 48,546 193 42,346 1,037 2 153 6 79,872 2,474 7,912 498 267 109 343 273 30 15 33,764 16,490 12,973 11,366 4,648 554 674 515 5 4 54,064 35,375 320 664 319 879 56,310 33,535 1,198 12,426 8,586 26,407 15,728 13,912 13,833 1,198 68,464 22,428 1,198 830 90,062 1,198 71,644 18,077 1,171 1,198 5,066 20,464 25,595 39,767 606 48 223 61 67 16,555 5,919 11,210 6,512 2,062 6,288

15% 20% 18% 16% 23% 15% 18% 16% 17% 19% 17% 17% 17% 17% 16% 17% 17% 17% 17% 13% 17% 17% 17% 18% 15% 17% 15% 17% 18% 17% 18% 15% 10% 15% 27% 17% 17% 16% 14% 15% 17%

50% 48% 36% 41% 49% 41% 52% 42% 45% 49% 39% 41% 42% 45% 44% 48% 49% 44% 41% 49% 50% 43% 49% 43% 42% 45% 49% 48% 45% 42% 42% 49% 40% 59% 52% 37% 44% 42% 46% 50% 48% 45%

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 26b Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) ENVIRONMENTAL STEWARDSHIP/SUSTAINABILITY: Social/ethical practices related to food Social/ ethical practices related to food (1) Very Dissatisfied Aggregated Dining Halls & Retail Units Aggregated Dining Halls & Retail Units Aggregated Retail Units Aggregated Retail Units Aggregated Dining Halls Aggregated Dining Halls Respondent Type - YOUR INSTITUTION

Respondent Type - ENTIRE SAMPLE

Student Class Status - YOUR INSTITUTION

Student Class Status - ENTIRE SAMPLE

Gender - YOUR INSTITUTION

Gender - ENTIRE SAMPLE

Live... - YOUR INSTITUTION Live... - ENTIRE SAMPLE NACUFS Region - YOUR INSTITUTION NACUFS Region - ENTIRE SAMPLE

Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Institution Type - YOUR INSTITUTION Institution Type - ENTIRE SAMPLE Operation Type - YOUR INSTITUTION Operation Type - ENTIRE SAMPLE

Total Current Enrollment - YOUR INSTITUTION Total Current Enrollment - ENTIRE SAMPLE

Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

California Polytechnic University, Pomona ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE YOUR INSTITUTION ENTIRE SAMPLE Student Faculty Administration/ Staff Other Student Faculty Administration/Staff Other First year Sophomore Junior Senior Graduate Other First year Sophomore Junior Senior Graduate Other Female Male Transgender Other Identity Female Male Transgender Other Identity On campus Off campus On campus Off campus Pacific Continental Mid-Atlantic Midwest Northeast Pacific Southern Public Public Private Primarily 4-year Primarily 2-year Primarily 4-year Mainly Self-operated Mainly Self-operated Mainly Contracted Combination of Both Over 20,000 Under 2,500 2,500 to 10,000 10,001 to 20,000 Over 20,000 Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store

(2) Somewhat Dissatisfied

(3) Mixed

(4) Somewhat Satisfied

(5) Very Satisfied

Mean*

Sampling Error**

# Resp

3%

3%

19%

32%

43%

4.10

.03

1,449

2% 3% 2% 3% 3% 3%

4% 3% 3% 7% 4% 3%

3%

2%

19% 18% 18% 23% 20% 20% 13% 15%

2% 4% 2% 3% 2% 2% 4% 2% 8%

4% 5% 3% 2% 4% 2% 2% 5% 8%

2% 2% 3% 3% 3% 4% 3% 1%

3% 4% 4% 4% 5% 4% 3% 4%

19% 19% 16% 13% 20% 19% 20% 20% 23% 31% 18% 20% 20% 20% 18% 19% 20% 19%

17% 2% 2% 7% 7% 3% 3% 2% 3% 3% 2% 3% 2% 3% 2% 3% 3% 2% 2% 3% 4% 2% 3% 2% 3% 3% 3% 3% 3% 2% 2% 2% 4% 2% 2% 5% 3% 2% 2% 2% 2% 2%

17% 4% 3% 6% 7% 4% 3% 4% 4% 3% 2% 4% 4% 4% 4% 4% 3% 3% 4% 3% 4% 4% 3% 3% 4% 5% 3% 4% 4% 3% 4% 3% 2% 3% 2% 3% 4% 4% 3% 3% 3% 3%

19% 19% 23% 20% 23% 18% 19% 18% 19% 17% 21% 19% 20% 19% 18% 19% 19% 19% 19% 16% 19% 19% 18% 21% 21% 19% 18% 20% 18% 19% 19% 21% 16% 11% 20% 19% 19% 19% 17% 16% 18%

34% 32% 32% 35% 35% 32% 38% 33% 50% 34% 31% 32% 27% 34% 29% 33% 31% 26% 31% 34% 34% 34% 34% 36% 32% 32% 32% 50% 50% 34% 34% 29% 30% 36% 31% 35% 32% 32% 34% 34% 34% 33% 34% 32% 32% 34% 33% 32% 29% 34% 32% 34% 34% 33% 32% 32% 33% 34% 34% 31% 42% 28% 29% 41% 34% 34% 31% 31% 31% 32%

41% 45% 43% 32% 39% 42% 50% 48% 50% 41% 41% 48% 56% 40% 48% 42% 43% 36% 38% 43% 39% 40% 38% 38% 41% 42% 44% 50% 17% 42% 41% 34% 36% 34% 46% 40% 44% 43% 45% 38% 41% 40% 41% 44% 43% 42% 41% 43% 47% 41% 43% 43% 37% 38% 43% 43% 40% 43% 41% 44% 32% 51% 57% 31% 41% 41% 45% 47% 48% 44%

4.08 4.14 4.11 3.88 4.04 4.07 4.38 4.22 4.50 4.07 4.01 4.20 4.31 4.06 4.19 4.07 4.08 3.74 4.06 4.14 4.03 4.04 4.00 4.00 4.01 4.07 4.14 4.50 3.33 4.08 4.09 3.75 3.81 3.94 4.15 4.07 4.10 4.10 4.18 4.01 4.08 4.04 4.07 4.10 4.10 4.09 4.07 4.10 4.12 4.08 4.10 4.11 3.97 3.97 4.10 4.09 4.04 4.12 4.08 4.13 3.96 4.23 4.38 3.90 4.07 4.09 4.13 4.17 4.19 4.13

.00 .03 .00 .07 .00 .03 .26 .07 .29 .00 .02 .01 .04 .05 .09 .05 .05 .20 .21 .00 .01 .01 .01 .01 .04 .03 .04 .29 .61 .00 .00 .06 .04 .05 .03 .00 .00 .03 .01 .01 .01 .01 .01 .01 .03 .00 .01 .03 .03 .00 .03 .00 .01 .03 .03 .01 .01 .01 .00 .04 .13 .06 .11 .11 .01 .01 .01 .01 .02 .01

109,591 1,219 59,139 230 50,452 1,237 8 200 4 96,167 3,067 9,480 678 340 124 398 320 39 16 40,246 20,063 15,587 13,746 5,735 666 854 585 4 6 65,852 41,898 393 817 394 1,055 67,510 40,696 1,449 14,725 9,671 31,648 19,024 17,588 16,935 1,449 82,491 27,100 1,449 1,078 108,513 1,449 85,696 22,549 1,346 1,449 6,012 24,947 31,176 47,456 742 53 273 63 88 20,249 7,067 13,505 8,135 2,536 7,648

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 27 BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS***

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

In general, how satisfied or dissatisfied are you with the dining services provided by your college/university? (2) Somewhat (1) Very (4) DisDisSomewhat (5) Very satisfied satisfied Satisfied Satisfied (3) Mixed 4% 10% 23% 43% 20% 4% 8% 19% 42% 27% 4% 10% 23% 43% 20%

4% 3% 5% 6% 2% 2% 1% 3% 3% 3% 3% 3% 3% 8% 10% 3%

4% 5% 5% 8% 4% 3% 6% 6% 5% 5% 5% 5% 6% 5% 6%

6% 2% 4% 2%

2% 3% 2% 6% 5% 6% 3% 2%

7% 5% 3% 2% 13% 2% 5% 8% 6% 16%

16% 16% 15% 21% 14% 15% 23% 17% 17% 14% 15% 14% 15% 16% 15% 22% 13% 17% 15% 22% 18% 26% 16% 12% 19% 18% 11% 6% 12% 21% 29% 13% 21%

41% 41% 41% 41% 41% 41% 45% 41% 41% 40% 41% 39% 41% 41% 30% 31% 25% 33% 41% 40% 40% 53% 48% 39% 31% 40% 49% 42% 48% 41% 45% 43% 34%

35% 35% 34% 24% 39% 42% 28% 33% 33% 38% 36% 40% 36% 29% 40% 44% 56% 44% 42% 26% 35% 21% 32% 44% 38% 40% 36% 41% 34% 24% 23% 35% 29%

Mean* 3.66 3.82 3.66 . . . . . . . . . . . . . . . . . . . 3.99 4.00 3.95 3.68 4.11 4.22 3.96 3.94 3.94 4.05 4.04 4.08 4.04 3.78 3.85 4.13 4.31 4.11 4.22 3.77 4.01 3.95 4.10 4.20 3.94 4.15 4.16 4.06 4.05 3.68 3.84 4.03 3.76

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population. ***Consult the beginning of this report, page iv, or your order form for the Dining Hall and Retail Unit names.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .07 .00 .07 . . . . . . . . . . . . . . . . . . . .03 .00 .04 .14 .06 .11 .09 .01 .01 .01 .01 .02 .01 .11 .29 .17 .24 .25 .11 .09 .08 .16 .14 .10 .27 .14 .08 .11 .12 .14 .16 .10 .17

Resp 212 49,143 212

1,221 59,760 723 63 279 59 97 20,285 7,123 13,777 8,340 2,561 7,675 117 20 32 16 18 59 134 132 19 31 84 16 40 107 98 73 63 31 93 38

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 28a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Overall Food: Overall

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 0% 0% 0%

(2) Not Very Important 3% 1% 3%

0% 0% 0%

1% 1% 1%

1%

1%

0% 0% 0% 1% 0% 1%

4% 1% 1% 1% 2% 1% 1% 1%

8%

8%

2% 2% 8% 1%

(3) Mixed 11% 8% 11%

7% 8% 7% 5% 8% 4% 10% 8% 7% 7% 7% 6% 8% 8% 6% 12% 14% 4% 7% 5% 6% 8% 5%

7% 1%

3%

8% 7% 7% 13% 5% 17% 6% 8%

(4) Somewhat Important 27% 27% 27%

(5) Very Important 59% 64% 59%

23% 27% 24% 26% 19% 18% 30% 27% 28% 27% 28% 24% 28% 35% 6% 19% 17% 7% 18% 26% 21% 19% 32% 25% 36% 18% 17% 22% 28% 26% 31% 19% 14%

68% 64% 68% 69% 72% 78% 57% 63% 64% 65% 63% 69% 62% 56% 88% 69% 67% 79% 78% 66% 73% 75% 52% 69% 57% 75% 71% 70% 58% 69% 52% 75% 78%

Mean* 4.41 4.53 4.41 . . . . . . . . . . . . . . . . . . . 4.58 4.53 4.58 4.64 4.59 4.74 4.40 4.52 4.54 4.55 4.52 4.61 4.50 4.46 4.82 4.58 4.25 4.64 4.74 4.56 4.65 4.69 4.28 4.60 4.43 4.68 4.54 4.63 4.45 4.64 4.34 4.68 4.69

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .05 .00 .05 . . . . . . . . . . . . . . . . . . . .02 .00 .03 .08 .05 .06 .09 .01 .01 .01 .01 .01 .01 .07 .13 .14 .39 .20 .06 .06 .06 .15 .19 .08 .23 .10 .09 .06 .09 .08 .14 .06 .10

Resp 228 48,486 228

1,142 56,259 685 58 247 68 84 19,234 6,900 12,914 7,504 2,414 7,294 109 17 26 12 14 68 123 128 16 25 77 14 40 94 94 67 58 29 95 36

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 28b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Overall Food: Overall

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 2% 3% 2%

3% 2% 2% 6% 2% 3% 4% 3% 2% 2% 2% 2% 2% 4% 3% 6% 10% 3% 2% 3% 5% 1% 11% 2% 2% 3% 1% 6% 3% 2% 2%

(2) Somewhat Dissatisfied 10% 8% 10%

4% 5% 4% 6% 2% 10% 5% 5% 5% 4% 4% 5% 5% 4% 6%

4% 3% 9% 9% 1% 6% 3% 2% 5% 6% 16% 6% 6%

(3) Mixed 26% 21% 26%

(4) Somewhat Satisfied 44% 44% 44%

(5) Very Satisfied 18% 23% 18%

12% 14% 12% 15% 10% 8% 15% 16% 15% 13% 13% 12% 15% 18% 22% 5% 13% 15% 8% 13% 9% 14% 15% 10% 21% 8% 11% 5% 13% 15% 13% 13% 13%

35% 41% 37% 38% 30% 33% 37% 42% 42% 38% 39% 37% 42% 44% 30% 26% 38% 25% 33% 33% 39% 27% 39% 25% 32% 25% 38% 31% 41% 38% 42% 37% 30%

46% 38% 45% 36% 55% 56% 35% 34% 35% 42% 42% 45% 36% 30% 43% 66% 38% 50% 56% 47% 46% 45% 36% 63% 37% 60% 47% 60% 41% 36% 26% 42% 49%

Mean* 3.67 3.76 3.67 . . . . . . . . . . . . . . . . . . . 4.19 4.07 4.17 3.93 4.34 4.41 3.89 4.00 4.04 4.15 4.16 4.17 4.05 3.91 4.13 4.53 3.94 4.05 4.41 4.20 4.23 4.00 4.03 4.49 3.84 4.35 4.26 4.44 4.15 3.93 3.74 4.12 4.17

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .06 .00 .06 . . . . . . . . . . . . . . . . . . . .03 .00 .03 .13 .05 .10 .10 .01 .01 .01 .01 .02 .01 .08 .19 .13 .30 .29 .10 .07 .07 .25 .17 .08 .29 .14 .08 .08 .09 .13 .18 .09 .15

Resp 272 57,896 272

1,462 68,636 880 72 320 78 112 23,388 8,265 15,777 9,300 3,024 8,883 142 23 38 16 20 78 165 157 22 33 103 19 52 112 110 96 72 38 119 47

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 29a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Taste Taste

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 1% 0% 1%

(2) Not Very Important 0% 1% 0%

0% 0% 0%

1% 1% 0% 2%

1%

0% 0% 0% 0% 0% 1%

4% 1% 1% 1% 1% 1% 1%

8%

8%

(3) Mixed 7% 5% 7%

5% 5% 5% 5% 5% 1% 9% 5% 4% 5% 5% 3% 5% 7% 6% 12%

1%

8% 1% 3% 5%

8%

8%

3% 8% 1% 1% 2%

7% 6% 5% 9% 5% 19% 4% 8%

(4) Somewhat Important 23% 21% 23%

17% 20% 18% 16% 13% 15% 25% 20% 20% 20% 21% 15% 22% 23% 23% 8% 17% 15% 18% 14% 19% 20% 13% 23% 7% 13% 19% 28% 16% 33% 16% 8%

(5) Very Important 70% 74% 70%

77% 74% 76% 77% 80% 84% 63% 74% 75% 75% 73% 81% 71% 69% 94% 65% 75% 75% 84% 79% 80% 81% 64% 85% 69% 85% 80% 75% 63% 77% 48% 80% 83%

Mean* 4.60 4.67 4.60 . . . . . . . . . . . . . . . . . . . 4.69 4.67 4.69 4.68 4.71 4.82 4.47 4.67 4.69 4.69 4.66 4.76 4.62 4.62 4.88 4.54 4.33 4.67 4.82 4.75 4.74 4.81 4.40 4.77 4.54 4.78 4.70 4.66 4.54 4.68 4.30 4.76 4.75

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .05 .00 .05 . . . . . . . . . . . . . . . . . . . .02 .00 .02 .09 .04 .05 .09 .00 .01 .01 .01 .01 .01 .06 .12 .14 .40 .19 .05 .05 .05 .10 .19 .08 .24 .09 .07 .07 .08 .09 .15 .05 .10

Resp 230 48,560 230

1,137 56,266 685 57 246 68 81 19,260 6,901 12,928 7,507 2,403 7,268 108 17 26 12 12 68 122 128 16 25 78 13 41 94 95 67 57 27 95 36

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 29b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Taste Taste

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 4% 4% 4%

(2) Somewhat Dissatisfied 14% 10% 14%

2% 2% 2% 6% 2% 1% 3% 2% 2% 2% 2% 2% 2% 5%

4% 5% 5% 6% 1% 1% 8% 6% 5% 5% 4% 4% 5% 5%

3% 5% 1% 1% 1%

1% 6% 2% 2% 3% 1% 6% 6% 2% 4%

19% 5% 1% 5% 4% 5% 12% 11% 6% 2% 1% 5% 6% 6% 6%

(3) Mixed 32% 25% 32%

(4) Somewhat Satisfied 38% 40% 38%

(5) Very Satisfied 13% 21% 13%

12% 15% 11% 17% 12% 10% 19% 16% 14% 12% 13% 12% 17% 14% 22% 5% 6% 16% 10% 13% 9% 27% 15% 11% 17% 10% 10% 6% 14% 17% 17% 6% 21%

34% 38% 35% 38% 28% 28% 36% 39% 40% 36% 36% 34% 40% 42% 30% 16% 31% 37% 28% 31% 36% 32% 39% 30% 22% 21% 35% 36% 35% 38% 43% 41% 17%

48% 40% 47% 34% 57% 59% 34% 36% 38% 45% 45% 47% 37% 34% 48% 76% 44% 37% 59% 51% 49% 36% 33% 58% 44% 62% 52% 54% 45% 34% 29% 46% 57%

Mean* 3.42 3.65 3.42 . . . . . . . . . . . . . . . . . . . 4.22 4.09 4.22 3.89 4.37 4.42 3.91 4.01 4.06 4.17 4.18 4.19 4.04 3.94 4.26 4.63 4.00 3.95 4.42 4.27 4.28 4.00 3.94 4.45 3.89 4.35 4.34 4.38 4.18 3.89 3.83 4.23 4.23

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .06 .00 .06 . . . . . . . . . . . . . . . . . . . .03 .00 .03 .13 .05 .09 .10 .01 .01 .01 .01 .02 .01 .09 .17 .13 .29 .26 .09 .07 .07 .20 .17 .08 .30 .14 .08 .08 .09 .13 .19 .08 .16

Resp 271 57,873 271

1,454 68,565 879 71 318 78 108 23,383 8,239 15,775 9,307 3,010 8,852 140 23 38 16 19 78 165 156 22 33 101 18 52 113 111 96 71 35 120 47

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 30a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Eye appeal Eye appeal

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 5% 3% 5%

(2) Not Very Important 14% 13% 14%

2% 2% 1% 5% 1% 1% 4% 2% 3% 2% 2% 1% 2%

7% 10% 7% 12% 8% 6% 7% 11% 11% 10% 9% 7% 11% 11%

8% 1% 3% 2% 8% 1% 3% 2% 2% 5% 4%

12% 8% 10% 6% 11% 9% 4% 9% 7% 5% 4% 1% 3% 12% 14% 6% 11%

(3) Mixed 22% 22% 22%

16% 18% 18% 23% 11% 15% 11% 19% 21% 18% 16% 14% 18% 23% 28% 23% 8% 10% 15% 12% 15% 16% 8% 10% 10% 18% 26% 23% 18% 18% 14%

(4) Somewhat Important 32% 34% 32%

30% 34% 29% 28% 25% 28% 45% 33% 36% 34% 34% 36% 34% 28% 15% 42% 40% 28% 28% 28% 63% 36% 28% 64% 33% 27% 32% 35% 28% 32% 30% 17%

(5) Very Important 28% 28% 28%

45% 35% 44% 32% 54% 50% 34% 34% 30% 36% 39% 42% 34% 38% 72% 50% 33% 40% 50% 46% 46% 38% 36% 54% 29% 49% 57% 49% 35% 32% 32% 45% 57%

Mean* 3.64 3.72 3.64 . . . . . . . . . . . . . . . . . . . 4.09 3.89 4.08 3.68 4.24 4.19 3.98 3.86 3.79 3.91 3.98 4.10 3.87 3.93 4.44 4.04 3.83 4.10 4.19 4.03 4.06 4.38 3.88 4.24 4.14 4.21 4.32 4.29 3.98 3.68 3.75 4.14 4.20

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .08 .00 .08 . . . . . . . . . . . . . . . . . . . .03 .00 .04 .16 .07 .12 .11 .01 .01 .01 .01 .02 .01 .10 .22 .22 .37 .31 .12 .10 .10 .13 .24 .12 .21 .16 .10 .08 .12 .16 .22 .10 .18

Resp 229 48,362 229

1,128 55,997 679 57 241 68 83 19,133 6,869 12,874 7,507 2,390 7,225 109 18 26 12 10 68 121 127 16 25 78 14 39 92 94 66 57 28 93 35

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 30b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Eye appeal Eye appeal

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 3% 3% 3%

2% 2% 2% 3% 2% 1% 2% 2% 2% 2% 2% 2% 4% 3% 6% 6% 1% 1% 1%

1% 2% 3% 4% 1% 3% 2% 2%

(2) Somewhat Dissatisfied 12% 10% 12%

5% 5% 4% 9% 4% 1% 10% 6% 6% 5% 4% 4% 6% 8% 4% 3% 13% 6% 1% 5% 4% 9% 23% 2% 5% 4% 1% 6% 9% 3% 2% 9%

(3) Mixed 29% 26% 29%

16% 19% 18% 19% 11% 9% 24% 21% 19% 17% 14% 13% 21% 31% 22% 8% 22% 9% 11% 17% 18% 16% 13% 26% 15% 8% 13% 23% 19% 32% 14% 15%

(4) Somewhat Satisfied 39% 37% 39%

(5) Very Satisfied 17% 24% 17%

34% 36% 35% 33% 29% 28% 43% 37% 38% 36% 34% 34% 36% 36% 39% 13% 50% 44% 28% 32% 29% 55% 32% 29% 42% 35% 35% 33% 36% 33% 46% 44% 21%

43% 38% 41% 36% 54% 60% 23% 33% 35% 40% 46% 47% 35% 21% 35% 74% 31% 22% 60% 50% 50% 18% 29% 55% 26% 48% 50% 50% 33% 36% 19% 38% 53%

Mean* 3.56 3.67 3.56 . . . . . . . . . . . . . . . . . . . 4.12 4.02 4.09 3.91 4.28 4.45 3.79 3.93 3.97 4.06 4.18 4.21 3.95 3.63 4.04 4.53 3.88 3.72 4.45 4.26 4.22 3.82 3.68 4.36 3.89 4.27 4.27 4.24 3.95 3.91 3.81 4.15 4.15

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .06 .00 .06 . . . . . . . . . . . . . . . . . . . .03 .00 .03 .13 .05 .09 .09 .01 .01 .01 .01 .02 .01 .09 .18 .15 .30 .25 .09 .07 .08 .18 .20 .09 .20 .12 .09 .09 .10 .13 .13 .08 .16

Resp 271 57,612 271

1,455 68,250 882 69 317 78 109 23,251 8,190 15,702 9,300 2,994 8,814 142 23 38 16 18 78 167 157 22 31 101 19 52 113 111 96 69 37 118 47

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 31a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Freshness Freshness

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 1% 0% 1%

(2) Not Very Important 1% 1% 1%

0% 0% 0%

1% 1% 0% 4% 1%

1%

0% 0% 0% 0% 0% 1%

1% 1% 1% 1% 1% 1% 2%

8%

3%

1%

1% 1%

1% 4%

(3) Mixed 8% 7% 8%

7% 6% 6% 16% 6% 5% 10% 7% 6% 6% 6% 5% 6% 8% 6% 12% 8% 18% 5% 4% 6% 13% 1% 3% 4% 3% 12% 16% 18% 7% 11%

(4) Somewhat Important 23% 26% 23%

21% 24% 21% 29% 18% 21% 27% 24% 24% 24% 23% 22% 24% 25% 19% 25% 9% 21% 20% 21% 19% 30% 22% 29% 8% 15% 21% 28% 29% 29% 20% 19%

(5) Very Important 67% 66% 67%

71% 68% 72% 52% 74% 74% 63% 67% 68% 69% 69% 72% 68% 65% 94% 69% 58% 73% 74% 76% 72% 81% 57% 73% 71% 90% 80% 76% 57% 52% 54% 73% 67%

3% *1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Mean* 4.54 4.57 4.54 . . . . . . . . . . . . . . . . . . . 4.62 4.59 4.64 4.29 4.64 4.70 4.53 4.58 4.59 4.60 4.59 4.64 4.57 4.53 4.89 4.58 4.25 4.55 4.70 4.72 4.66 4.81 4.43 4.62 4.71 4.88 4.73 4.73 4.37 4.29 4.36 4.65 4.50

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .05 .00 .05 . . . . . . . . . . . . . . . . . . . .02 .00 .02 .12 .05 .07 .07 .00 .01 .01 .01 .01 .01 .07 .11 .14 .35 .25 .07 .05 .05 .10 .15 .09 .13 .06 .07 .05 .11 .12 .15 .06 .14

Resp 226 48,246 226

1,135 55,983 685 56 247 66 81 19,144 6,875 12,879 7,464 2,395 7,227 109 18 26 12 11 66 122 127 16 23 79 14 40 95 95 67 56 28 95 36

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 31b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Freshness Freshness

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 5% 5% 5%

4% 3% 4% 6% 3% 1% 8% 3% 3% 3% 2% 2% 3% 7% 3% 13% 11% 1% 4% 3% 9% 9% 1% 5% 4% 2% 3% 1% 6% 8% 3% 4%

(2) Somewhat Dissatisfied 12% 12% 12%

5% 7% 6% 6% 3% 1% 7% 8% 7% 6% 6% 6% 8% 9% 9% 6% 1% 8% 9% 9% 4% 11% 2% 2% 3% 8% 6% 8% 3% 6%

(3) Mixed 30% 25% 30%

(4) Somewhat Satisfied 35% 34% 35%

(5) Very Satisfied 18% 23% 18%

15% 19% 15% 22% 13% 14% 21% 21% 20% 17% 16% 14% 21% 23% 13% 5% 6% 22% 14% 14% 15% 14% 18% 12% 16% 10% 16% 11% 17% 22% 32% 12% 9%

30% 34% 30% 33% 27% 26% 31% 34% 35% 33% 33% 31% 34% 32% 30% 13% 31% 28% 26% 24% 29% 32% 42% 23% 21% 31% 30% 24% 42% 33% 26% 35% 38%

46% 38% 45% 33% 55% 58% 32% 34% 35% 42% 43% 47% 34% 29% 48% 79% 44% 39% 58% 51% 44% 45% 21% 60% 47% 54% 50% 60% 32% 33% 26% 47% 43%

Mean* 3.48 3.59 3.48 . . . . . . . . . . . . . . . . . . . 4.09 3.96 4.06 3.83 4.29 4.37 3.72 3.87 3.91 4.04 4.09 4.14 3.88 3.68 4.17 4.66 3.88 3.83 4.37 4.10 4.01 4.05 3.58 4.36 3.95 4.29 4.26 4.36 3.96 3.83 3.55 4.20 4.09

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .07 .00 .07 . . . . . . . . . . . . . . . . . . . .03 .00 .04 .14 .05 .10 .12 .01 .01 .01 .01 .02 .01 .10 .21 .13 .35 .31 .10 .09 .09 .26 .21 .09 .29 .14 .09 .09 .10 .14 .19 .09 .16

Resp 267 57,705 267

1,453 68,251 879 69 315 78 112 23,265 8,222 15,720 9,235 2,987 8,823 140 23 38 16 18 78 166 156 22 33 99 19 52 113 112 96 69 38 118 47

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 32a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Nutritional content

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 2% 1% 2%

2% 1% 1% 2% 3% 4% 1% 1% 1% 1% 1% 1% 1%

Nutritional content (2) Not (4) Very Somewhat Important Important (3) Mixed 3% 14% 27% 3% 11% 28% 3% 14% 27%

5% 3% 5% 7% 2% 9% 4% 3% 3% 3% 4% 4% 3% 11% 6%

14% 23% 4% 2% 1%

21%

3%

3%

3% 2%

3% 3%

2% 2%

8% 7% 7% 3% 3%

1%

9% 1% 8% 6%

13% 12% 14% 13% 10% 15% 13% 12% 11% 12% 12% 12% 11% 19% 6% 15% 7% 15% 15% 10% 9% 6% 17% 6% 15% 11% 11% 30% 13% 19% 10% 8%

27% 29% 28% 29% 24% 25% 29% 28% 30% 30% 28% 29% 29% 26% 15% 21% 15% 25% 33% 34% 25% 21% 29% 46% 10% 25% 35% 23% 29% 30% 30% 17%

(5) Very Important 54% 57% 54%

53% 55% 52% 49% 61% 46% 55% 56% 56% 53% 55% 54% 56% 43% 89% 69% 36% 46% 46% 55% 48% 63% 63% 59% 54% 70% 59% 54% 38% 49% 44% 56% 72%

Mean* 4.28 4.38 4.28 . . . . . . . . . . . . . . . . . . . 4.26 4.33 4.23 4.16 4.38 4.00 4.35 4.34 4.37 4.29 4.31 4.31 4.35 3.98 4.72 4.54 3.43 3.62 4.00 4.38 4.21 4.44 4.46 4.40 4.54 4.43 4.35 4.43 3.88 4.16 4.11 4.37 4.58

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .06 .00 .06 . . . . . . . . . . . . . . . . . . . .03 .00 .04 .14 .06 .14 .09 .01 .01 .01 .01 .02 .01 .10 .19 .15 .42 .46 .14 .08 .08 .22 .16 .10 .14 .16 .10 .07 .13 .14 .19 .09 .13

Resp 230 48,134 230

1,129 55,780 681 55 246 67 80 19,103 6,843 12,834 7,418 2,381 7,202 108 18 26 14 13 67 120 128 16 24 78 13 40 93 93 66 55 27 94 36

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 32b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Nutritional content

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 7% 6% 7%

4% 5% 4% 10% 3% 1% 7% 5% 5% 4% 3% 3% 5% 11% 3% 7% 11% 1% 1% 5% 5% 6% 3% 5% 2% 2% 2% 2% 10% 11% 3% 4%

Nutritional content (2) Somewhat (4) DisSomewhat satisfied Satisfied (3) Mixed 10% 28% 37% 13% 26% 33% 10% 28% 37%

9% 10% 9% 16% 7% 7% 11% 11% 11% 9% 10% 7% 12% 20% 4%

6% 7% 5% 12% 5% 15% 8% 5% 4% 5% 4% 10% 16% 13% 8% 17%

24% 25% 25% 32% 20% 28% 26% 27% 24% 24% 24% 22% 25% 27% 13% 5% 33% 22% 28% 18% 28% 14% 30% 16% 37% 27% 28% 9% 46% 32% 24% 25% 21%

28% 32% 28% 20% 32% 27% 27% 31% 34% 32% 32% 32% 30% 22% 30% 21% 27% 33% 27% 27% 31% 41% 30% 32% 21% 31% 36% 26% 26% 20% 18% 34% 30%

(5) Very Satisfied 17% 21% 17%

34% 28% 34% 22% 38% 36% 29% 25% 26% 31% 31% 35% 27% 19% 52% 71% 33% 28% 36% 48% 24% 36% 18% 40% 32% 37% 29% 59% 16% 22% 34% 30% 28%

Mean* 3.46 3.51 3.46 . . . . . . . . . . . . . . . . . . . 3.78 3.68 3.78 3.28 3.94 3.91 3.61 3.58 3.65 3.78 3.78 3.88 3.62 3.18 4.30 4.58 3.80 3.61 3.91 4.16 3.58 4.00 3.39 3.99 3.68 3.96 3.86 4.36 3.45 3.28 3.53 3.79 3.60

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .07 .00 .07 . . . . . . . . . . . . . . . . . . . .03 .00 .04 .15 .06 .12 .12 .01 .01 .01 .01 .02 .01 .11 .18 .13 .30 .30 .12 .08 .09 .23 .20 .11 .27 .14 .09 .09 .10 .15 .22 .10 .17

Resp 267 57,163 267

1,430 67,577 866 69 309 74 112 23,058 8,135 15,546 9,100 2,956 8,783 140 23 38 15 18 74 164 156 22 33 99 19 52 107 107 92 69 38 117 47

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 33a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Value Value

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 1% 1% 1%

(2) Not Very Important 2% 3% 2%

1% 0% 0%

1% 1% 1%

2%

0% 0% 0% 1% 0% 1% 1%

1% 1% 1% 1% 1% 2% 1%

8% 8%

8%

3% 2%

6% 9% 5% 9% 5% 4% 10% 9% 9% 9% 8% 7% 10% 7% 6% 8% 8% 15% 4% 5% 5% 13% 1%

4%

1% 1%

1%

(3) Mixed 17% 15% 17%

3% 5% 6% 6% 9% 17% 4% 6%

(4) Somewhat Important 30% 32% 30%

(5) Very Important 50% 49% 50%

19% 27% 20% 16% 13% 19% 27% 25% 28% 27% 27% 28% 29% 22% 11% 13% 33% 8% 19% 17% 20% 25% 21% 11% 36% 13% 12% 21% 25% 16% 28% 21% 25%

74% 62% 73% 75% 80% 76% 64% 64% 61% 62% 63% 64% 59% 69% 83% 79% 42% 69% 76% 75% 74% 75% 67% 84% 64% 84% 82% 72% 67% 75% 55% 73% 69%

Mean* 4.26 4.24 4.26 . . . . . . . . . . . . . . . . . . . 4.64 4.49 4.63 4.67 4.69 4.72 4.54 4.52 4.48 4.49 4.50 4.53 4.43 4.56 4.78 4.71 3.92 4.31 4.72 4.64 4.66 4.75 4.54 4.71 4.64 4.82 4.73 4.66 4.58 4.67 4.38 4.66 4.64

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .06 .00 .06 . . . . . . . . . . . . . . . . . . . .02 .00 .03 .08 .05 .07 .07 .01 .01 .01 .01 .01 .01 .07 .13 .13 .38 .35 .07 .07 .06 .11 .15 .09 .13 .07 .07 .06 .08 .08 .14 .07 .10

Resp 228 47,033 228

1,133 55,695 681 57 245 67 83 19,034 6,848 12,804 7,429 2,374 7,207 108 18 24 12 13 67 121 129 16 24 79 14 38 93 94 67 57 29 94 36

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 33b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) FOOD: Value Value

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 6% 6% 6%

8% 7% 8% 13% 5% 6% 15% 8% 9% 6% 6% 6% 7% 9% 6% 11% 6% 10% 7% 5% 13% 2% 11% 6% 3% 3% 3% 13% 26% 15% 13%

(2) Somewhat Dissatisfied 11% 11% 11%

13% 13% 14% 17% 11% 12% 14% 14% 16% 11% 12% 11% 13% 14% 9% 6% 13% 6% 12% 18% 13% 18% 6% 13% 16% 14% 11% 11% 12% 17% 18% 17% 13%

(3) Mixed 27% 27% 27%

(4) Somewhat Satisfied 35% 32% 35%

(5) Very Satisfied 21% 23% 21%

23% 24% 24% 27% 22% 18% 24% 26% 26% 22% 24% 21% 24% 31% 23% 14% 19% 22% 18% 27% 27% 27% 28% 17% 26% 20% 25% 13% 17% 27% 18% 26% 28%

23% 29% 22% 14% 28% 26% 23% 28% 27% 31% 29% 30% 29% 22% 32% 26% 19% 22% 26% 23% 22% 23% 28% 27% 16% 20% 35% 28% 19% 14% 21% 21% 17%

32% 27% 32% 30% 35% 38% 23% 24% 22% 30% 29% 31% 27% 23% 36% 49% 50% 39% 38% 23% 31% 27% 25% 41% 32% 41% 26% 46% 49% 30% 16% 21% 28%

Mean* 3.54 3.54 3.54 . . . . . . . . . . . . . . . . . . . 3.58 3.55 3.57 3.31 3.76 3.77 3.24 3.46 3.39 3.68 3.65 3.70 3.57 3.36 3.95 4.06 4.06 3.72 3.77 3.32 3.57 3.50 3.47 3.92 3.42 3.76 3.71 4.03 4.00 3.31 2.82 3.16 3.35

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .07 .00 .07 . . . . . . . . . . . . . . . . . . . .03 .00 .04 .16 .07 .14 .13 .01 .01 .01 .01 .02 .01 .10 .21 .20 .28 .32 .14 .10 .10 .26 .23 .11 .32 .18 .10 .11 .12 .16 .24 .12 .20

Resp 263 55,860 263

1,444 67,763 876 71 309 77 111 23,086 8,134 15,598 9,218 2,956 8,772 141 22 35 16 18 77 164 156 22 32 100 19 51 110 112 95 71 38 119 46

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 34a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) MENU: Availability of posted menu items

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 1% 1% 1%

Availability of posted menu items (2) Not (4) Very Somewhat Important Important (3) Mixed 8% 17% 34% 5% 14% 37% 8% 17% 34%

1% 1% 0%

2% 2% 2%

1% 1%

2%

1% 1% 1% 1% 1% 1%

4% 3% 3% 2% 2% 2% 3% 3%

1% 2% 1%

3%

8% 8% 3%

1%

2% 1% 5%

1%

1% 3%

8% 11% 8% 5% 6% 4% 14% 11% 11% 10% 10% 8% 11% 11% 11% 7% 18% 8% 4% 7% 9% 8% 4% 5% 45% 8% 4% 6% 9% 5% 14% 3% 11%

25% 35% 26% 40% 19% 22% 29% 35% 38% 34% 33% 34% 34% 28% 17% 26% 27% 8% 22% 25% 25% 23% 25% 13% 18% 24% 24% 23% 33% 40% 41% 29% 14%

(5) Very Important 40% 43% 40%

65% 51% 64% 54% 72% 72% 53% 50% 48% 53% 54% 55% 50% 58% 72% 67% 55% 85% 72% 66% 65% 62% 63% 77% 36% 68% 69% 70% 53% 54% 45% 66% 71%

Mean* 4.05 4.16 4.05 . . . . . . . . . . . . . . . . . . . 4.52 4.33 4.52 4.49 4.59 4.63 4.30 4.31 4.29 4.36 4.38 4.40 4.30 4.42 4.61 4.59 4.36 4.77 4.63 4.53 4.54 4.38 4.42 4.58 3.91 4.59 4.58 4.61 4.35 4.49 4.32 4.57 4.54

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .07 .00 .07 . . . . . . . . . . . . . . . . . . . .02 .00 .03 .08 .05 .09 .10 .01 .01 .01 .01 .02 .01 .08 .16 .12 .24 .17 .09 .07 .06 .27 .19 .10 .28 .11 .08 .07 .10 .08 .15 .07 .14

Resp 227 47,155 227

1,119 54,712 674 57 251 67 70 18,735 6,695 12,638 7,400 2,344 6,901 108 18 27 11 13 67 122 126 13 24 77 11 37 99 93 66 57 22 93 35

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 34b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) MENU: Availability of posted menu items

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 3% 4% 3%

3% 3% 3% 6% 2% 1% 3% 3% 3% 2% 3% 2% 2% 6% 3% 5% 1% 4% 2% 6% 7% 2% 6% 2% 3% 1% 6% 3%

Availability of posted menu items (2) Somewhat (4) DisSomewhat satisfied Satisfied (3) Mixed 13% 26% 34% 9% 19% 34% 13% 26% 34%

5% 6% 5% 6% 4% 4% 12% 6% 6% 5% 6% 5% 6% 11% 17% 3% 11% 5% 4% 7% 3% 6% 14% 1% 13% 4% 1% 4% 6% 14% 3% 9%

10% 14% 9% 25% 8% 8% 22% 14% 14% 13% 13% 10% 15% 9% 22% 11% 11% 11% 8% 8% 10% 28% 10% 11% 25% 6% 6% 5% 13% 25% 28% 8% 7%

30% 33% 31% 18% 31% 34% 27% 33% 34% 30% 34% 32% 33% 32% 30% 18% 26% 26% 34% 30% 27% 28% 28% 27% 38% 21% 37% 29% 36% 18% 21% 39% 35%

(5) Very Satisfied 25% 34% 25%

51% 46% 52% 46% 55% 53% 36% 44% 44% 50% 45% 52% 43% 43% 30% 66% 53% 53% 53% 51% 59% 33% 41% 59% 25% 67% 51% 62% 46% 46% 38% 49% 50%

Mean* 3.65 3.85 3.65 . . . . . . . . . . . . . . . . . . . 4.22 4.13 4.23 3.93 4.34 4.34 3.80 4.09 4.12 4.20 4.13 4.26 4.08 3.95 3.74 4.42 4.21 4.16 4.34 4.17 4.37 3.78 3.83 4.40 3.75 4.44 4.32 4.47 4.22 3.93 3.83 4.29 4.26

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .07 .00 .07 . . . . . . . . . . . . . . . . . . . .03 .00 .03 .14 .05 .10 .12 .01 .01 .01 .01 .02 .01 .10 .23 .16 .24 .27 .10 .08 .07 .27 .24 .09 .25 .14 .08 .08 .09 .14 .21 .08 .14

Resp 268 56,554 268

1,446 67,199 883 72 322 77 92 23,018 8,066 15,494 9,276 2,932 8,414 141 23 38 19 19 77 166 157 18 29 100 16 52 119 111 95 72 29 119 46

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 35a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) MENU: Variety of menu choices

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 0% 0% 0%

0% 1% 0% 1%

0% 0% 1% 1% 1% 1%

1%

3%

1%

1%

Variety of menu choices (2) Not (4) Very Somewhat Important Important (3) Mixed 2% 12% 33% 1% 9% 34% 2% 12% 33%

2% 2% 2% 4% 3% 1% 2% 1% 2% 2% 1% 2% 1%

2% 2% 4% 5% 3% 3% 1% 5% 4% 3%

9% 10% 10% 7% 7% 6% 13% 10% 9% 11% 10% 8% 10% 9% 11% 12% 20% 15% 6% 11% 11% 8% 12% 4% 33% 8% 6% 11% 11% 7% 8% 7% 11%

29% 35% 30% 38% 25% 30% 31% 34% 36% 35% 35% 34% 34% 31% 6% 27% 10% 8% 30% 28% 33% 46% 23% 22% 8% 31% 26% 26% 32% 38% 42% 36% 31%

(5) Very Important 52% 56% 52%

59% 53% 58% 52% 64% 64% 55% 54% 53% 52% 52% 56% 54% 58% 83% 62% 70% 77% 64% 59% 55% 46% 62% 66% 58% 59% 64% 62% 53% 52% 50% 53% 58%

Mean* 4.34 4.43 4.34 . . . . . . . . . . . . . . . . . . . 4.45 4.38 4.43 4.38 4.48 4.58 4.39 4.39 4.40 4.35 4.36 4.44 4.39 4.47 4.72 4.50 4.50 4.62 4.58 4.42 4.40 4.38 4.42 4.43 4.25 4.46 4.49 4.49 4.33 4.38 4.42 4.37 4.47

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .05 .00 .05 . . . . . . . . . . . . . . . . . . . .02 .00 .03 .10 .05 .07 .09 .01 .01 .01 .01 .02 .01 .07 .16 .14 .27 .21 .07 .07 .07 .18 .17 .11 .28 .12 .08 .08 .10 .10 .13 .09 .12

Resp 227 47,523 227

1,122 55,002 673 56 251 67 75 18,832 6,721 12,695 7,415 2,359 6,981 108 18 26 10 13 67 121 126 13 26 76 12 39 100 93 66 56 24 92 36

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 35b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) MENU: Variety of menu choices

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 10% 7% 10%

3% 4% 3% 6% 3% 1% 5% 5% 5% 4% 3% 3% 5% 7%

Variety of menu choices (2) Somewhat (4) DisSomewhat satisfied Satisfied (3) Mixed 16% 18% 34% 15% 23% 31% 16% 18% 34%

7% 10% 6% 21% 3% 7% 9% 10% 12% 9% 8% 7% 10% 9% 17%

3% 11% 1% 4% 2% 6% 6% 3% 4% 2% 3% 2% 6% 6% 2% 4%

5% 6% 7% 8% 3% 6% 10% 1% 12% 8% 3% 2% 9% 21% 10% 3% 9%

12% 18% 12% 21% 11% 12% 18% 19% 18% 16% 16% 16% 19% 11% 17% 11% 26% 17% 12% 12% 10% 17% 6% 9% 35% 8% 9% 5% 20% 21% 19% 11% 15%

33% 33% 33% 24% 33% 33% 33% 33% 33% 33% 33% 34% 33% 35% 26% 16% 26% 22% 33% 29% 32% 44% 39% 35% 24% 32% 34% 28% 36% 24% 26% 44% 40%

(5) Very Satisfied 22% 24% 22%

45% 35% 46% 28% 51% 47% 35% 33% 31% 38% 40% 40% 33% 38% 39% 70% 42% 44% 47% 47% 53% 28% 39% 52% 29% 48% 52% 62% 33% 28% 39% 40% 32%

Mean* 3.42 3.48 3.42 . . . . . . . . . . . . . . . . . . . 4.10 3.85 4.12 3.48 4.25 4.18 3.84 3.79 3.74 3.94 3.99 4.00 3.79 3.88 3.87 4.51 4.05 3.83 4.18 4.08 4.30 3.83 3.94 4.33 3.71 4.12 4.31 4.45 3.87 3.48 3.81 4.16 3.87

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .08 .01 .08 . . . . . . . . . . . . . . . . . . . .03 .00 .04 .15 .05 .11 .12 .01 .01 .01 .01 .02 .01 .10 .24 .15 .22 .33 .11 .09 .07 .26 .22 .09 .25 .16 .08 .08 .11 .15 .22 .08 .16

Resp 269 57,363 269

1,445 67,713 878 71 323 76 97 23,159 8,121 15,594 9,319 2,958 8,563 141 23 37 19 18 76 165 158 18 31 101 17 50 120 111 95 71 31 116 47

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 36a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) MENU: Variety of healthy menu choices

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 3% 1% 3%

Variety of healthy menu choices (2) Not (4) Very Somewhat Important Important (3) Mixed 3% 12% 32% 3% 12% 30% 3% 12% 32%

4% 2% 4% 2% 4% 6% 3% 2% 1% 2% 2% 2% 2% 10%

6% 4% 6% 7% 4% 6% 5% 4% 3% 4% 4% 4% 3% 8% 6%

8% 8% 6% 3% 3%

15% 8% 6% 3% 10%

14% 12% 15% 22% 11% 15% 11% 12% 12% 13% 13% 11% 12% 21% 17% 15% 23% 8% 15% 11% 15%

4% 5% 8% 3% 3% 1% 9% 7% 8% 5% 3%

8% 11% 17% 16% 11% 12% 14% 22% 17% 12% 6%

4% 8% 5% 5% 3% 2% 4% 3% 6%

25% 30% 25% 27% 25% 28% 25% 30% 31% 31% 31% 31% 30% 15% 30% 15% 15% 28% 26% 26% 42% 28% 24% 17% 29% 25% 25% 45% 27% 17% 24% 26%

(5) Very Important 50% 54% 50%

51% 52% 51% 42% 56% 45% 56% 53% 53% 50% 51% 51% 54% 47% 78% 56% 38% 62% 45% 56% 45% 58% 60% 55% 50% 47% 56% 62% 29% 42% 54% 56% 59%

Mean* 4.24 4.32 4.24 . . . . . . . . . . . . . . . . . . . 4.15 4.27 4.12 4.00 4.25 3.98 4.26 4.28 4.31 4.22 4.25 4.25 4.30 3.82 4.50 4.41 3.62 4.15 3.98 4.30 3.99 4.58 4.44 4.22 3.92 4.11 4.23 4.48 3.88 4.00 4.08 4.24 4.29

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .07 .00 .07 . . . . . . . . . . . . . . . . . . . .03 .00 .04 .14 .07 .15 .12 .01 .01 .01 .01 .02 .01 .13 .23 .14 .38 .37 .15 .09 .10 .15 .16 .13 .40 .18 .11 .08 .13 .14 .25 .11 .19

Resp 224 47,224 224

1,107 54,446 667 55 247 65 73 18,646 6,690 12,546 7,294 2,331 6,940 105 18 27 13 13 65 117 125 12 25 74 12 38 99 93 65 55 24 93 34

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 36b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) MENU: Variety of healthy menu choices

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 8% 8% 8%

4% 6% 4% 9% 4% 1% 7% 7% 7% 5% 4% 4% 7% 13%

Variety of healthy menu choices (2) Somewhat (4) DisSomewhat satisfied Satisfied (3) Mixed 15% 26% 33% 14% 24% 32% 15% 26% 33%

11% 12% 10% 31% 9% 7% 8% 13% 13% 10% 10% 9% 13% 20%

3% 11% 1% 2% 4% 6% 13% 1%

6% 16% 7% 6% 10% 6% 13% 10%

6% 3% 3% 2% 9% 6% 2% 7%

6% 3% 4% 17% 31% 9% 9% 22%

20% 22% 20% 22% 17% 24% 27% 23% 22% 21% 22% 20% 22% 31% 9% 11% 19% 16% 24% 11% 24% 25% 19% 10% 38% 16% 26% 6% 38% 22% 31% 16% 11%

29% 30% 29% 18% 28% 29% 31% 30% 31% 30% 31% 31% 30% 15% 39% 14% 44% 32% 29% 32% 28% 38% 32% 32% 31% 27% 32% 30% 27% 18% 25% 42% 22%

(5) Very Satisfied 18% 22% 18%

36% 29% 36% 21% 43% 39% 26% 26% 27% 33% 32% 36% 27% 20% 52% 71% 31% 26% 39% 49% 33% 25% 23% 46% 31% 45% 36% 58% 17% 21% 28% 31% 39%

Mean* 3.38 3.45 3.38 . . . . . . . . . . . . . . . . . . . 3.82 3.65 3.83 3.10 3.98 3.97 3.60 3.55 3.58 3.75 3.77 3.86 3.56 3.08 4.43 4.51 4.00 3.47 3.97 4.19 3.77 3.69 3.39 4.11 3.94 3.98 3.93 4.36 3.39 3.10 3.59 3.92 3.65

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .07 .01 .07 . . . . . . . . . . . . . . . . . . . .03 .00 .04 .16 .06 .12 .12 .01 .01 .01 .01 .02 .01 .11 .14 .16 .22 .31 .12 .08 .09 .28 .24 .11 .21 .17 .10 .09 .11 .16 .21 .09 .20

Resp 267 56,757 267

1,406 66,761 858 68 313 72 95 22,832 8,039 15,387 9,097 2,905 8,502 137 23 35 16 19 72 160 156 16 31 96 16 49 117 111 90 68 32 116 46

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 37a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) MENU: Variety of vegetarian menu choices

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 21% 18% 21%

19% 17% 21% 22% 13% 23% 14% 18% 18% 18% 14% 17% 17% 30% 11% 13% 23% 23% 17% 22% 8% 5% 11% 25% 26% 18% 15% 22% 22% 19% 20% 9%

Variety of vegetarian menu choices (2) Not (4) Very Somewhat Important Important (3) Mixed 14% 15% 18% 12% 16% 21% 14% 15% 18%

9% 11% 8% 14% 9% 6% 12% 11% 12% 11% 11% 11% 11% 5% 6% 8% 23% 10% 6% 13% 12% 17% 10% 14% 8% 3% 6% 5% 10% 14% 14% 5% 9%

15% 15% 15% 16% 16% 10% 14% 15% 15% 14% 14% 12% 15% 21% 17% 17% 15% 20% 10% 14% 16% 17% 10% 17% 25% 3% 13% 13% 19% 16% 10% 11% 19%

19% 21% 18% 24% 20% 18% 21% 21% 22% 21% 23% 22% 21% 13% 11% 21% 8% 10% 18% 18% 16% 33% 29% 17% 8% 18% 22% 25% 22% 24% 14% 20% 22%

(5) Very Important 31% 33% 31%

38% 35% 38% 22% 42% 44% 39% 35% 33% 35% 38% 37% 36% 31% 56% 42% 31% 60% 44% 38% 35% 25% 48% 41% 33% 50% 40% 43% 27% 22% 43% 44% 41%

Mean* 3.25 3.38 3.25 . . . . . . . . . . . . . . . . . . . 3.48 3.46 3.42 3.10 3.67 3.53 3.61 3.44 3.41 3.45 3.59 3.50 3.47 3.09 3.94 3.71 3.00 4.20 3.53 3.46 3.29 3.50 4.05 3.63 3.17 3.62 3.60 3.75 3.22 3.10 3.48 3.63 3.75

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .11 .01 .11 . . . . . . . . . . . . . . . . . . . .05 .01 .06 .21 .10 .21 .18 .01 .02 .01 .02 .03 .02 .17 .34 .29 .45 .36 .21 .15 .15 .38 .26 .18 .47 .30 .17 .16 .20 .21 .36 .17 .24

Resp 188 40,337 188

986 46,654 597 49 212 62 66 15,776 5,600 10,911 6,278 2,069 6,020 96 18 24 13 10 62 104 109 12 21 64 12 34 82 80 59 49 21 84 32

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 37b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) MENU: Variety of vegetarian menu choices

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 12% 8% 12%

6% 6% 6% 10% 4% 2% 9% 7% 7% 6% 5% 5% 7% 17%

Variety of vegetarian menu choices (2) Somewhat (4) DisSomewhat satisfied Satisfied (3) Mixed 14% 30% 25% 11% 26% 29% 14% 30% 25%

9% 10% 9% 21% 8% 6% 8% 11% 11% 10% 9% 8% 10% 13%

3% 7% 2% 5% 5% 7% 17% 3% 2% 3% 3% 6% 10% 8% 5% 8%

6% 7% 6% 10% 8% 7% 8% 8% 15% 10% 7% 6% 16% 21% 4% 6% 16%

25% 25% 25% 35% 23% 19% 29% 26% 26% 23% 23% 23% 26% 30% 10% 13% 44% 21% 19% 24% 29% 33% 25% 22% 15% 17% 26% 9% 32% 35% 38% 28% 24%

22% 27% 23% 15% 18% 25% 23% 26% 27% 26% 27% 28% 27% 16% 33% 10% 19% 21% 25% 23% 26% 27% 29% 19% 31% 15% 22% 19% 23% 15% 12% 32% 16%

(5) Very Satisfied 20% 26% 20%

38% 32% 37% 19% 47% 48% 31% 30% 30% 35% 36% 36% 30% 24% 57% 74% 31% 43% 48% 38% 33% 27% 21% 48% 38% 56% 42% 63% 23% 19% 38% 28% 37%

Mean* 3.27 3.53 3.27 . . . . . . . . . . . . . . . . . . . 3.78 3.68 3.75 3.13 3.97 4.11 3.59 3.60 3.63 3.75 3.80 3.80 3.62 3.18 4.48 4.52 3.75 3.86 4.11 3.80 3.75 3.60 3.29 4.01 3.92 4.12 3.92 4.33 3.42 3.13 3.69 3.71 3.58

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .09 .01 .09 . . . . . . . . . . . . . . . . . . . .04 .01 .05 .17 .08 .13 .14 .01 .02 .01 .01 .02 .01 .13 .15 .17 .25 .35 .13 .11 .10 .31 .28 .13 .31 .18 .12 .11 .14 .17 .25 .12 .22

Resp 200 43,772 200

1,134 52,074 697 52 244 63 78 17,592 5,985 12,244 7,206 2,325 6,722 111 21 31 16 14 63 128 129 15 24 73 13 41 88 89 69 52 26 93 38

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 38a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) SERVICE: Overall Service: Overall

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 0% 0% 0%

(2) Not Very Important 3% 2% 3%

0% 0% 0%

1% 1% 1%

0%

0%

0% 0% 0% 0% 0% 0% 1%

2% 1% 1% 1% 1% 1% 1% 1%

(3) Mixed 11% 10% 11%

6% 7% 6% 10% 6% 3% 6% 8% 7% 7% 6% 6% 7% 12% 19%

1% 1%

1%

8% 1%

3%

3%

1%

7% 3% 4% 6% 4% 4% 7% 3% 3% 8% 9% 10% 10% 3% 6%

(4) Somewhat Important 33% 34% 33%

(5) Very Important 53% 54% 53%

21% 30% 21% 21% 18% 18% 29% 31% 32% 29% 27% 27% 30% 16% 22% 22% 36% 20% 18% 24% 21% 33% 38% 18% 21% 18% 14% 18% 21% 21% 23% 27% 21%

72% 62% 71% 69% 76% 79% 63% 60% 60% 63% 66% 66% 61% 71% 78% 59% 64% 73% 79% 71% 72% 67% 50% 75% 71% 78% 83% 74% 67% 69% 67% 68% 74%

Mean* 4.35 4.40 4.35 . . . . . . . . . . . . . . . . . . . 4.64 4.52 4.62 4.59 4.69 4.76 4.52 4.49 4.50 4.54 4.57 4.58 4.49 4.54 4.78 4.41 4.64 4.67 4.76 4.66 4.64 4.67 4.29 4.64 4.64 4.68 4.80 4.66 4.52 4.59 4.57 4.63 4.68

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .06 .00 .06 . . . . . . . . . . . . . . . . . . . .02 .00 .03 .09 .04 .06 .08 .01 .01 .01 .01 .01 .01 .08 .10 .15 .15 .16 .06 .06 .06 .13 .19 .09 .17 .12 .05 .06 .10 .09 .12 .06 .10

Resp 223 47,438 223

1,135 55,457 677 58 251 66 83 18,864 6,784 12,761 7,488 2,369 7,192 109 18 27 11 15 66 119 126 15 24 76 14 40 99 92 67 58 30 95 34

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 38b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) SERVICE: Overall Service: Overall

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 1% 2% 1%

2% 2% 2% 1% 2% 1% 1% 2% 2% 2% 2% 3% 2% 4%

(2) Somewhat Dissatisfied 3% 3% 3%

4% 4% 3% 13% 5% 5% 4% 4% 3% 4% 4% 3% 6% 13%

3% 10% 1% 1% 2% 3% 1% 2% 1% 3% 1% 1% 2%

11% 5% 2% 3% 10% 3% 2% 5% 4% 6% 2% 2% 13% 3% 3% 11%

(3) Mixed 18% 12% 18%

(4) Somewhat Satisfied 40% 35% 40%

(5) Very Satisfied 39% 47% 39%

11% 12% 11% 14% 12% 8% 7% 12% 12% 11% 11% 12% 10% 13% 9% 13% 5% 5% 8% 14% 12% 10% 6% 17% 16% 8% 10% 7% 5% 14% 3% 11% 13%

32% 33% 31% 35% 30% 29% 38% 34% 34% 32% 30% 30% 33% 33% 39% 21% 26% 24% 29% 29% 29% 30% 39% 26% 32% 31% 38% 28% 30% 35% 45% 39% 32%

52% 50% 53% 38% 51% 62% 49% 48% 47% 52% 53% 51% 53% 44% 39% 63% 58% 57% 62% 55% 54% 50% 48% 54% 47% 56% 46% 60% 62% 38% 50% 45% 45%

Mean* 4.12 4.22 4.12 . . . . . . . . . . . . . . . . . . . 4.28 4.25 4.29 3.94 4.25 4.50 4.30 4.22 4.21 4.27 4.28 4.24 4.32 4.06 4.04 4.42 4.32 4.14 4.50 4.35 4.31 4.20 4.26 4.31 4.21 4.35 4.22 4.41 4.49 3.94 4.42 4.22 4.11

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .05 .00 .05 . . . . . . . . . . . . . . . . . . . .02 .00 .03 .13 .05 .09 .08 .01 .01 .01 .01 .02 .01 .09 .21 .15 .23 .29 .09 .07 .07 .22 .17 .09 .21 .13 .08 .09 .08 .13 .11 .08 .15

Resp 268 57,262 268

1,462 68,386 875 72 329 78 108 23,219 8,197 15,699 9,435 2,994 8,843 142 23 38 19 21 78 161 156 20 31 101 19 52 122 110 94 72 38 118 47

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 39a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) SERVICE: Speed of service Speed of service

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 0% 0% 0%

(2) Not Very Important 3% 2% 3%

0% 0% 0% 2% 1%

1% 1% 1%

0% 0% 0% 0% 0% 1%

2% 1% 1% 1% 1% 1% 1% 2%

9%

2% 1%

(3) Mixed 11% 10% 11%

5% 7% 6% 5% 4% 3% 6% 7% 7% 6% 6% 6% 8% 8% 19% 9% 7% 3% 5% 6%

4%

4% 4% 7% 3%

1% 4%

7% 4% 5% 10% 5%

3% 3%

2% 3%

(4) Somewhat Important 30% 36% 30%

(5) Very Important 55% 51% 55%

20% 30% 20% 22% 18% 27% 26% 30% 31% 29% 27% 29% 31% 16% 11% 19% 27% 14% 27% 31% 17% 27% 38% 14% 21% 15% 17% 14% 16% 22% 17% 23% 30%

73% 62% 73% 71% 78% 70% 66% 61% 61% 63% 66% 64% 59% 74% 89% 63% 55% 79% 70% 62% 75% 73% 54% 79% 71% 80% 83% 78% 75% 71% 69% 71% 70%

Mean* 4.37 4.35 4.37 . . . . . . . . . . . . . . . . . . . 4.65 4.52 4.64 4.60 4.71 4.67 4.55 4.50 4.52 4.54 4.57 4.56 4.47 4.62 4.89 4.44 4.27 4.71 4.67 4.54 4.67 4.73 4.42 4.67 4.64 4.70 4.83 4.70 4.61 4.60 4.52 4.66 4.70

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .06 .00 .06 . . . . . . . . . . . . . . . . . . . .02 .00 .03 .10 .04 .07 .08 .01 .01 .01 .01 .01 .01 .07 .08 .15 .30 .16 .07 .06 .06 .12 .16 .09 .17 .12 .04 .07 .10 .10 .15 .06 .08

Resp 221 47,439 221

1,130 55,579 675 58 249 66 82 18,909 6,812 12,797 7,505 2,371 7,186 108 18 27 11 14 66 119 126 15 24 76 14 40 99 92 67 58 29 94 33

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 39b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) SERVICE: Speed of service Speed of service

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 2% 2% 2%

4% 4% 3% 11% 4% 3% 4% 3% 6% 4% 4% 5% 2% 9% 4% 8%

3% 1% 3% 5% 7% 2% 2% 4% 3% 1% 11% 3% 3% 4%

(2) Somewhat Dissatisfied 5% 5% 5%

5% 7% 4% 11% 7% 5% 4% 7% 9% 7% 8% 9% 4% 9% 4% 5% 5% 5% 5% 4% 4% 5% 3% 5% 11% 8% 10% 2% 3% 11% 3% 9%

(3) Mixed 14% 14% 14%

14% 15% 12% 18% 20% 10% 12% 16% 17% 14% 14% 15% 12% 13% 22% 8% 11% 14% 10% 7% 13% 20% 20% 16% 18% 27% 13% 6% 18% 11% 13% 13%

(4) Somewhat Satisfied 36% 35% 36%

(5) Very Satisfied 44% 44% 44%

29% 31% 29% 32% 26% 26% 35% 33% 31% 29% 30% 28% 31% 36% 26% 21% 32% 24% 26% 28% 19% 30% 30% 27% 21% 18% 25% 27% 28% 32% 47% 40% 36%

49% 43% 52% 27% 43% 56% 46% 41% 37% 45% 44% 43% 50% 34% 43% 58% 53% 57% 56% 60% 61% 60% 40% 47% 53% 54% 34% 55% 61% 27% 39% 42% 38%

Mean* 4.15 4.13 4.15 . . . . . . . . . . . . . . . . . . . 4.13 4.03 4.22 3.52 3.98 4.28 4.15 4.02 3.85 4.04 4.01 3.95 4.22 3.79 4.00 4.16 4.32 4.33 4.28 4.43 4.31 4.35 3.93 4.11 4.16 4.14 3.75 4.31 4.45 3.52 4.21 4.14 3.96

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .06 .00 .06 . . . . . . . . . . . . . . . . . . . .03 .00 .03 .16 .06 .12 .10 .01 .01 .01 .01 .02 .01 .10 .24 .20 .20 .20 .12 .07 .08 .24 .21 .10 .24 .16 .10 .09 .09 .16 .14 .09 .16

Resp 265 57,148 265

1,461 68,391 876 71 329 78 107 23,239 8,208 15,697 9,431 2,991 8,826 141 23 38 19 21 78 164 156 20 30 101 19 50 122 110 95 71 38 118 47

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 40a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) SERVICE: Hours of operation

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 0% 0% 0%

Hours of operation (2) Not (4) Very Somewhat Important Important (3) Mixed 2% 10% 28% 2% 9% 31% 2% 10% 28%

1% 1% 1%

2% 2% 3%

1% 2% 2% 1% 1% 1% 0% 1% 1% 1%

1% 2% 1% 2% 2% 2% 2% 3% 2% 5%

2% 3%

2% 2% 4%

8% 4%

4% 1%

3%

1%

1%

3% 6%

1% 3%

8% 9% 10% 11% 5% 6% 6% 10% 10% 9% 8% 9% 8% 12% 19% 27% 7% 6% 7% 7% 7% 4% 5% 7% 10% 1% 11% 13% 11% 7% 9% 3%

24% 31% 24% 23% 23% 27% 24% 31% 34% 31% 29% 31% 29% 22% 22% 22% 27% 36% 27% 32% 22% 13% 33% 17% 29% 23% 26% 16% 25% 23% 21% 26% 26%

(5) Very Important 59% 57% 59%

65% 57% 63% 66% 70% 64% 66% 56% 54% 57% 61% 57% 60% 60% 78% 59% 45% 57% 64% 58% 67% 80% 50% 72% 64% 64% 73% 70% 54% 66% 72% 64% 68%

Mean* 4.43 4.43 4.43 . . . . . . . . . . . . . . . . . . . 4.49 4.42 4.44 4.55 4.60 4.50 4.50 4.39 4.38 4.42 4.48 4.40 4.46 4.36 4.78 4.41 4.18 4.50 4.50 4.40 4.52 4.73 4.13 4.53 4.57 4.46 4.72 4.52 4.24 4.55 4.66 4.50 4.59

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .05 .00 .05 . . . . . . . . . . . . . . . . . . . .02 .00 .03 .09 .05 .10 .10 .01 .01 .01 .01 .02 .01 .09 .10 .15 .26 .17 .10 .08 .07 .15 .25 .11 .17 .14 .05 .09 .12 .09 .11 .08 .12

Resp 223 47,517 223

1,124 55,298 671 56 249 66 82 18,797 6,753 12,749 7,475 2,348 7,177 108 18 27 11 14 66 120 125 15 24 76 14 39 98 89 67 56 29 94 34

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 40b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) SERVICE: Hours of operation

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 8% 7% 8%

4% 4% 4% 3% 3% 1% 3% 5% 4% 4% 4% 5% 3% 5% 5% 5% 5% 5% 1% 4% 3% 10% 2% 5% 2% 3% 3% 4% 3% 6% 2%

Hours of operation (2) Somewhat (4) DisSomewhat satisfied Satisfied (3) Mixed 14% 19% 28% 12% 16% 30% 14% 19% 28%

7% 9% 7% 6% 7% 6% 5% 10% 9% 8% 8% 8% 6% 4% 18% 3% 5% 6% 7% 7% 9% 9% 5% 6% 4% 10% 6% 3% 10% 13%

14% 15% 16% 14% 13% 3% 10% 16% 14% 15% 14% 15% 12% 17% 14% 11% 16% 10% 3% 19% 16% 9% 13% 16% 16% 13% 17% 15% 14% 13% 15% 16%

29% 29% 30% 27% 29% 25% 31% 30% 31% 28% 29% 30% 28% 32% 14% 24% 37% 25% 25% 31% 30% 25% 44% 26% 21% 24% 30% 27% 27% 27% 29% 32% 40%

(5) Very Satisfied 30% 35% 30%

46% 43% 43% 51% 47% 65% 51% 39% 43% 45% 45% 43% 51% 42% 50% 58% 42% 55% 65% 38% 44% 65% 38% 49% 53% 58% 48% 50% 45% 51% 55% 37% 29%

Mean* 3.58 3.75 3.58 . . . . . . . . . . . . . . . . . . . 4.08 3.99 4.01 4.17 4.10 4.45 4.24 3.88 4.00 4.03 4.03 3.98 4.17 4.02 3.86 4.26 4.11 4.20 4.45 3.92 4.03 4.35 4.09 4.12 4.11 4.36 4.13 4.17 3.98 4.17 4.37 3.84 3.80

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .08 .01 .08 . . . . . . . . . . . . . . . . . . . .03 .00 .04 .13 .06 .11 .10 .01 .01 .01 .01 .02 .01 .09 .29 .18 .24 .26 .11 .09 .09 .27 .16 .11 .27 .13 .10 .10 .12 .13 .13 .11 .16

Resp 268 57,199 268

1,442 67,952 864 71 321 77 109 23,049 8,142 15,616 9,355 2,960 8,831 139 22 38 19 20 77 162 154 20 32 99 19 50 119 107 94 71 38 117 45

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 41a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) SERVICE: Helpfulness of staff

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 1% 1% 1%

Helpfulness of staff (2) Not (4) Very Somewhat Important Important (3) Mixed 5% 15% 31% 3% 12% 34% 5% 15% 31%

1% 0% 0% 2% 1%

2% 2% 2% 2% 1%

1% 0% 0% 0% 0% 1%

2% 2% 2% 2% 1% 1% 3% 5% 4%

1%

1%

2% 2% 4% 1% 8%

3% 1% 2%

1% 5% 2% 2%

3%

7% 10% 8% 13% 4% 3% 9% 11% 10% 9% 8% 7% 10% 12% 6% 15% 9% 7% 3% 8% 6% 13% 5% 8% 8% 2% 7% 14% 13% 10% 5%

23% 31% 23% 32% 18% 25% 27% 31% 34% 30% 29% 29% 31% 18% 28% 19% 18% 20% 25% 32% 23% 27% 33% 16% 15% 15% 18% 18% 21% 32% 28% 24% 24%

(5) Very Important 49% 50% 49%

68% 57% 66% 52% 76% 72% 62% 55% 54% 59% 61% 63% 56% 65% 67% 62% 73% 73% 72% 58% 68% 73% 50% 76% 69% 74% 80% 74% 61% 52% 62% 68% 73%

Mean* 4.21 4.29 4.21 . . . . . . . . . . . . . . . . . . . 4.55 4.42 4.52 4.30 4.67 4.69 4.48 4.38 4.38 4.46 4.49 4.53 4.39 4.44 4.61 4.38 4.64 4.67 4.69 4.47 4.56 4.73 4.29 4.64 4.46 4.59 4.78 4.62 4.38 4.30 4.52 4.59 4.64

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .06 .00 .06 . . . . . . . . . . . . . . . . . . . .02 .00 .03 .12 .04 .07 .08 .01 .01 .01 .01 .01 .01 .08 .14 .18 .20 .16 .07 .07 .07 .12 .18 .09 .27 .14 .05 .08 .11 .12 .13 .07 .14

Resp 218 47,196 218

1,120 55,236 672 56 246 65 81 18,746 6,756 12,752 7,451 2,352 7,180 109 18 26 11 15 65 118 126 15 24 75 13 39 97 91 66 56 29 94 33

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 41b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) SERVICE: Helpfulness of staff

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 2% 2% 2%

2% 2% 2% 1% 2% 1% 1% 2% 2% 2% 2% 3% 2% 3% 3% 6% 10% 1% 2% 3%

Helpfulness of staff (2) Somewhat (4) DisSomewhat satisfied Satisfied (3) Mixed 5% 13% 37% 4% 13% 30% 5% 13% 37%

4% 3% 4% 6% 3% 3% 3% 4% 4% 4% 4% 3% 3% 4% 9% 6%

1%

3% 4% 3% 5% 3% 6% 6% 4% 2% 3% 2% 6%

3% 2%

4% 7%

1% 6% 2% 1% 1%

12% 11% 12% 20% 11% 4% 13% 12% 10% 10% 10% 10% 11% 13% 22% 13% 6% 5% 4% 10% 17% 19% 9% 17% 6% 14% 11% 11% 20% 13% 13% 13%

25% 29% 26% 33% 23% 23% 28% 31% 30% 27% 27% 28% 28% 30% 13% 16% 22% 19% 23% 23% 21% 40% 28% 19% 11% 22% 26% 26% 27% 33% 29% 35% 28%

(5) Very Satisfied 42% 51% 42%

57% 55% 56% 40% 61% 69% 56% 51% 54% 56% 58% 56% 56% 51% 57% 68% 61% 67% 69% 61% 55% 55% 50% 65% 61% 67% 58% 59% 61% 40% 58% 45% 50%

Mean* 4.12 4.25 4.12 . . . . . . . . . . . . . . . . . . . 4.32 4.30 4.30 4.04 4.37 4.56 4.34 4.26 4.31 4.32 4.35 4.31 4.34 4.22 4.17 4.47 4.28 4.33 4.56 4.39 4.21 4.45 4.25 4.42 4.17 4.47 4.38 4.40 4.46 4.04 4.45 4.16 4.17

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .06 .00 .06 . . . . . . . . . . . . . . . . . . . .02 .00 .03 .12 .05 .09 .08 .01 .01 .01 .01 .02 .01 .08 .22 .15 .28 .27 .09 .07 .08 .17 .16 .09 .29 .13 .08 .08 .08 .12 .12 .09 .15

Resp 257 56,775 257

1,448 68,000 869 70 324 77 108 23,066 8,156 15,624 9,392 2,979 8,784 140 23 38 18 21 77 161 155 20 32 101 18 51 118 110 94 70 38 117 46

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 42a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) SERVICE: Friendliness of staff

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 1% 1% 1%

1% 0% 0% 2% 2%

1% 0% 0% 0% 0% 1% 1%

Friendliness of staff (2) Not (4) Very Somewhat Important Important (3) Mixed 5% 14% 29% 3% 11% 32% 5% 14% 29%

2% 2% 3%

4% 2% 2% 2% 1% 1% 2% 3%

4% 4% 8% 4%

1% 3% 2% 4% 1%

7% 9% 8% 11% 4% 5% 8% 10% 9% 8% 7% 7% 9% 11% 19% 9% 7% 5% 6% 8% 7% 8% 5% 8% 5% 8% 12% 11% 7% 5%

20% 29% 20% 29% 18% 21% 23% 29% 32% 28% 27% 26% 29% 19% 28% 22% 9% 20% 21% 26% 17% 13% 17% 18% 31% 16% 16% 17% 19% 29% 29% 22% 18%

(5) Very Important 52% 53% 52%

71% 60% 70% 59% 76% 74% 66% 58% 57% 62% 65% 66% 59% 66% 72% 59% 82% 73% 74% 64% 71% 80% 67% 72% 62% 79% 84% 74% 66% 59% 61% 72% 79%

3% *1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Mean* 4.26 4.33 4.26 . . . . . . . . . . . . . . . . . . . 4.59 4.46 4.56 4.43 4.67 4.70 4.51 4.42 4.43 4.49 4.54 4.56 4.43 4.47 4.72 4.41 4.73 4.67 4.70 4.49 4.55 4.73 4.42 4.55 4.54 4.74 4.84 4.64 4.48 4.43 4.46 4.65 4.70

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .06 .00 .06 . . . . . . . . . . . . . . . . . . . .02 .00 .03 .11 .04 .07 .09 .01 .01 .01 .01 .01 .01 .08 .11 .15 .19 .16 .07 .07 .07 .15 .20 .10 .18 .09 .04 .07 .10 .11 .15 .07 .13

Resp 218 47,294 218

1,121 55,278 670 56 249 66 80 18,789 6,778 12,735 7,454 2,359 7,164 109 18 27 11 15 66 118 124 15 24 76 13 38 98 92 67 56 28 93 33

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 42b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) SERVICE: Friendliness of staff

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 2% 2% 2%

2% 2% 3% 2% 1% 1% 2% 2% 2% 2% 3% 2% 3% 3% 5% 10% 1% 2% 4%

3% 5% 2% 2% 2%

4%

Friendliness of staff (2) Somewhat (4) DisSomewhat satisfied Satisfied (3) Mixed 6% 14% 34% 4% 12% 27% 6% 14% 34%

3% 3% 3% 9% 2% 1% 4% 3% 3% 3% 3% 2% 3% 4% 9% 5% 1% 3% 6% 5% 6% 1% 5% 4% 4% 2% 1% 9% 1% 2%

12% 10% 13% 14% 11% 5% 9% 11% 10% 10% 9% 9% 10% 12% 17% 11% 5% 5% 5% 10% 18% 5% 6% 11% 16% 10% 8% 12% 4% 14% 11% 18% 18%

23% 26% 23% 29% 20% 23% 25% 28% 27% 25% 24% 25% 26% 25% 13% 14% 21% 19% 23% 26% 16% 25% 29% 18% 16% 14% 22% 24% 31% 29% 26% 26% 24%

(5) Very Satisfied 43% 54% 43%

60% 58% 59% 49% 65% 69% 61% 55% 59% 59% 61% 60% 58% 56% 61% 73% 63% 67% 69% 59% 56% 65% 58% 67% 58% 71% 64% 61% 64% 49% 63% 51% 56%

Mean* 4.10 4.27 4.10 . . . . . . . . . . . . . . . . . . . 4.36 4.34 4.32 4.17 4.42 4.57 4.42 4.30 4.37 4.36 4.39 4.38 4.35 4.29 4.26 4.54 4.32 4.33 4.57 4.38 4.15 4.50 4.39 4.44 4.16 4.47 4.42 4.40 4.58 4.17 4.53 4.18 4.33

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .06 .00 .06 . . . . . . . . . . . . . . . . . . . .03 .00 .03 .12 .05 .09 .08 .01 .01 .01 .01 .02 .01 .08 .22 .15 .27 .27 .09 .07 .09 .18 .16 .10 .28 .14 .09 .09 .06 .12 .11 .10 .13

Resp 261 57,023 261

1,447 68,064 871 70 321 77 108 23,086 8,171 15,633 9,387 2,977 8,811 140 23 37 19 21 77 162 155 20 31 99 19 51 119 110 95 70 38 116 45

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 43a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) CLEANLINESS: Overall

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 0% 0% 0%

Cleanliness: Overall (2) Not (4) Very Somewhat Important Important (3) Mixed 9% 23% 1% 7% 25% 9% 23%

1% 0% 1%

1% 1% 1%

0%

1%

0% 0% 0% 0% 0% 1% 1%

1% 1% 1% 1% 1% 1% 1% 3%

5% 6% 6% 10% 4% 9% 6% 6% 6% 5% 4% 7% 5% 11% 15% 7%

1%

2%

1%

4% 3%

4% 2% 7%

15% 3% 1%

1%

2%

2% 4% 17% 10% 17% 8% 6%

18% 24% 18% 19% 16% 16% 20% 24% 25% 24% 23% 19% 23% 21% 22% 22% 20% 7% 16% 22% 18% 13% 22% 20% 31% 13% 14% 17% 17% 19% 17% 16% 8%

(5) Very Important 68% 67% 68%

76% 69% 74% 71% 80% 84% 69% 68% 67% 68% 70% 75% 69% 71% 67% 63% 80% 86% 84% 72% 80% 80% 74% 76% 54% 85% 84% 77% 66% 71% 67% 73% 86%

Mean* 4.58 4.57 4.58 . . . . . . . . . . . . . . . . . . . 4.67 4.59 4.64 4.60 4.73 4.84 4.57 4.58 4.58 4.58 4.62 4.68 4.58 4.58 4.56 4.48 4.80 4.79 4.84 4.62 4.77 4.73 4.65 4.67 4.38 4.77 4.82 4.70 4.49 4.60 4.50 4.58 4.81

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .05 .00 .05 . . . . . . . . . . . . . . . . . . . .02 .00 .03 .09 .04 .04 .08 .01 .01 .01 .01 .01 .01 .08 .17 .14 .13 .15 .04 .07 .04 .15 .15 .09 .21 .11 .04 .07 .10 .09 .16 .08 .09

Resp 226 47,481 226

1,119 55,154 667 58 251 68 75 18,834 6,746 12,668 7,446 2,356 7,105 106 18 27 10 14 68 120 124 15 23 75 13 39 99 92 65 58 24 93 36

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 43b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) CLEANLINESS: Overall

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 1% 2% 1%

2% 1% 2% 3% 1% 3% 2% 2% 1% 1% 1% 2% 2% 2%

Cleanliness: Overall (2) Somewhat (4) DisSomewhat satisfied Satisfied (3) Mixed 6% 13% 37% 5% 13% 38% 6% 13% 37%

2% 2% 2% 3% 2% 1% 2% 3% 2% 2% 2% 2% 2% 4%

3% 6% 3% 1% 3% 5% 3% 1% 2% 1% 2%

1% 1% 3% 3% 3% 6% 2%

3%

4% 3%

3% 2%

3% 2%

9% 9% 9% 18% 9% 5% 7% 11% 9% 9% 8% 7% 9% 11% 13% 3% 17% 19% 5% 9% 9% 5% 10% 10% 6% 20% 9% 6% 5% 18% 5% 8% 9%

31% 33% 30% 42% 32% 23% 30% 35% 34% 31% 29% 27% 33% 33% 30% 24% 33% 29% 23% 29% 28% 21% 47% 32% 6% 14% 34% 31% 38% 42% 32% 31% 32%

(5) Very Satisfied 43% 42% 43%

56% 54% 57% 34% 56% 68% 60% 50% 54% 56% 60% 62% 54% 51% 57% 71% 44% 52% 68% 61% 58% 68% 37% 54% 83% 64% 54% 61% 53% 34% 63% 55% 55%

Mean* 4.15 4.13 4.15 . . . . . . . . . . . . . . . . . . . 4.37 4.36 4.38 4.01 4.38 4.52 4.44 4.28 4.37 4.39 4.45 4.47 4.37 4.26 4.43 4.61 4.11 4.33 4.52 4.48 4.36 4.47 4.10 4.34 4.67 4.38 4.37 4.50 4.39 4.01 4.58 4.31 4.34

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .06 .00 .06 . . . . . . . . . . . . . . . . . . . .02 .00 .03 .11 .05 .10 .08 .01 .01 .01 .01 .02 .01 .08 .15 .13 .25 .17 .10 .06 .07 .23 .18 .09 .20 .13 .07 .07 .08 .11 .10 .09 .14

Resp 268 57,405 268

1,450 68,122 874 71 323 77 105 23,160 8,187 15,607 9,385 2,988 8,796 140 23 38 18 21 77 164 157 19 30 99 18 50 121 111 93 71 38 118 44

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 44a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) CLEANLINESS: Serving areas Serving areas

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 0% 0% 0%

1% 1% 0% 1%

0% 0% 1% 1% 0% 1%

1%

4%

1%

1%

(2) Not Very Important 1%

2% 2% 2% 2% 2% 6% 2% 1% 2% 2% 1% 2% 3%

3% 1% 13% 3%

2% 2% 2% 5% 1% 9%

(3) Mixed 9% 8% 9%

7% 8% 7% 11% 4% 4% 15% 8% 7% 8% 7% 5% 8% 10% 18% 15% 10% 7% 4% 6% 6% 15% 4% 3% 33% 1% 5% 12% 11% 16% 9% 6%

(4) Somewhat Important 28% 27% 28%

(5) Very Important 63% 64% 63%

22% 26% 22% 20% 21% 18% 25% 26% 27% 26% 26% 21% 25% 23% 18% 35% 30% 14% 18% 24% 20% 23% 35% 21% 25% 24% 20% 19% 27% 20% 16% 19% 19%

69% 65% 68% 68% 71% 78% 54% 65% 64% 63% 65% 72% 64% 64% 65% 50% 60% 79% 78% 66% 73% 62% 48% 70% 42% 76% 79% 72% 59% 68% 63% 70% 66%

Mean* 4.52 4.53 4.52 . . . . . . . . . . . . . . . . . . . 4.56 4.52 4.56 4.54 4.60 4.74 4.27 4.53 4.52 4.50 4.53 4.63 4.50 4.49 4.47 4.35 4.50 4.71 4.74 4.50 4.66 4.46 4.17 4.50 4.08 4.76 4.78 4.59 4.44 4.54 4.37 4.56 4.41

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .05 .00 .05 . . . . . . . . . . . . . . . . . . . .02 .00 .03 .10 .05 .06 .11 .01 .01 .01 .01 .01 .01 .08 .19 .15 .22 .16 .06 .08 .06 .22 .21 .11 .26 .07 .04 .08 .09 .10 .22 .08 .17

Resp 225 47,408 225

1,097 54,432 661 56 245 68 67 18,688 6,683 12,547 7,388 2,327 6,800 104 17 26 10 14 68 116 124 13 23 76 12 38 97 93 66 56 19 93 32

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 44b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) CLEANLINESS: Serving areas Serving areas

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 1% 2% 1%

1% 1% 1% 3% 1% 3% 2% 1% 1% 1% 2% 2% 1% 3% 6% 3% 1% 2%

2% 1%

3% 3%

(2) Somewhat Dissatisfied 3% 4% 3%

4% 3% 4% 4% 4% 3% 3% 2% 3% 2% 2% 2% 6%

11% 5% 2% 4% 6% 4% 6% 6% 4% 3% 5% 7% 4% 3% 6%

(3) Mixed 12% 11% 12%

(4) Somewhat Satisfied 36% 36% 36%

(5) Very Satisfied 48% 47% 48%

11% 10% 11% 10% 13% 5% 9% 10% 9% 9% 9% 7% 10% 15% 17% 8% 11% 20% 5% 11% 11% 6% 7% 11% 6% 16% 13% 7% 10% 10% 14% 9% 14%

33% 33% 33% 39% 32% 27% 38% 35% 33% 31% 30% 28% 33% 36% 30% 28% 39% 20% 27% 31% 29% 38% 48% 31% 12% 26% 39% 33% 37% 39% 43% 34% 25%

51% 54% 51% 44% 50% 65% 50% 50% 54% 55% 58% 62% 54% 42% 52% 61% 33% 55% 65% 55% 54% 50% 41% 51% 76% 52% 44% 55% 47% 44% 43% 51% 56%

Mean* 4.26 4.24 4.26 . . . . . . . . . . . . . . . . . . . 4.29 4.35 4.27 4.17 4.28 4.52 4.34 4.29 4.36 4.36 4.41 4.47 4.35 4.11 4.35 4.44 3.83 4.25 4.52 4.38 4.29 4.31 4.26 4.27 4.59 4.22 4.23 4.39 4.24 4.17 4.29 4.28 4.31

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .05 .00 .05 . . . . . . . . . . . . . . . . . . . .02 .00 .03 .12 .05 .09 .08 .01 .01 .01 .01 .02 .01 .08 .16 .15 .28 .22 .09 .06 .08 .22 .15 .09 .21 .14 .08 .08 .09 .12 .13 .09 .15

Resp 268 57,318 268

1,407 67,121 864 70 308 77 88 23,019 8,113 15,411 9,272 2,953 8,354 138 23 36 18 20 77 159 157 16 27 96 17 50 120 111 92 70 28 116 36

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 45a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) CLEANLINESS: Eating areas (tables, chairs, etc.)

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 0% 0% 0%

Eating areas (tables, chairs, etc.) (2) Not (4) Very Somewhat Important Important (3) Mixed 8% 26% 1% 7% 28% 8% 26%

1% 1% 1%

2% 2% 3%

3%

2%

2% 1% 1% 1% 1% 0% 2%

3% 2% 2% 3% 2% 1% 2% 5%

9% 7% 1% 2%

6%

5% 3%

1% 1%

2% 1% 2%

6% 1% 7%

6% 1% 11%

7% 8% 7% 5% 5% 6% 16% 8% 7% 8% 8% 5% 8% 6% 12% 24% 9% 7% 6% 7% 6% 8% 5% 4% 33% 3% 4% 11% 5% 24% 9% 7%

23% 27% 24% 24% 19% 22% 19% 27% 29% 27% 26% 22% 26% 21% 24% 12% 18% 14% 22% 26% 27% 17% 29% 22% 25% 27% 21% 25% 27% 24% 6% 20% 19%

(5) Very Important 65% 64% 65%

67% 62% 65% 71% 71% 72% 60% 63% 61% 61% 64% 72% 62% 68% 65% 64% 64% 71% 72% 59% 65% 75% 62% 72% 42% 70% 76% 69% 61% 71% 59% 69% 56%

Mean* 4.55 4.53 4.55 . . . . . . . . . . . . . . . . . . . 4.52 4.47 4.51 4.65 4.54 4.66 4.32 4.49 4.47 4.43 4.49 4.63 4.43 4.52 4.53 4.40 4.36 4.43 4.66 4.36 4.55 4.67 4.48 4.59 4.08 4.68 4.69 4.58 4.47 4.65 4.06 4.54 4.04

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .05 .00 .05 . . . . . . . . . . . . . . . . . . . .02 .00 .03 .08 .06 .07 .12 .01 .01 .01 .01 .01 .01 .08 .17 .17 .31 .31 .07 .09 .07 .19 .18 .09 .26 .09 .07 .08 .09 .08 .31 .09 .26

Resp 224 47,184 224

1,058 53,162 639 55 237 65 62 18,405 6,584 12,167 7,183 2,330 6,494 103 17 25 11 14 65 108 121 12 21 74 12 37 97 89 66 55 17 87 27

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 45b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) CLEANLINESS: Eating areas (tables, chairs, etc.)

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 1% 3% 1%

3% 2% 3% 3% 2% 4% 1% 3% 2% 2% 2% 2% 3% 4%

Eating areas (tables, chairs, etc.) (2) Somewhat (4) DisSomewhat satisfied Satisfied (3) Mixed 8% 14% 38% 8% 18% 35% 8% 14% 38%

8% 6% 8% 17% 7% 3% 6% 7% 6% 6% 5% 3% 6% 12%

3%

4% 3%

6% 5% 3% 7% 10% 20% 4% 10% 6% 8% 5% 9% 8% 17%

5% 11%

6% 11%

4% 3% 4% 4%

4% 2%

18% 15% 20% 13% 18% 9% 15% 16% 14% 14% 13% 9% 15% 18% 30% 21% 13% 21% 9% 20% 18% 7% 19% 14% 12% 16% 22% 22% 16% 13% 20% 25% 14%

32% 32% 34% 30% 26% 27% 42% 34% 34% 31% 30% 29% 33% 34% 30% 15% 44% 21% 27% 38% 29% 47% 44% 28% 24% 25% 29% 31% 42% 30% 48% 32% 18%

(5) Very Satisfied 39% 36% 39%

39% 45% 35% 37% 47% 57% 36% 40% 43% 47% 51% 57% 44% 33% 39% 62% 38% 53% 57% 32% 39% 27% 30% 48% 59% 47% 42% 38% 29% 37% 32% 32% 46%

Mean* 4.06 3.92 4.06 . . . . . . . . . . . . . . . . . . . 3.96 4.11 3.89 3.81 4.09 4.31 4.05 4.02 4.11 4.13 4.23 4.36 4.09 3.81 4.09 4.32 4.13 4.21 4.31 3.88 3.90 3.80 3.93 4.14 4.35 4.04 4.05 3.98 3.85 3.81 4.12 3.77 3.79

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .06 .00 .06 . . . . . . . . . . . . . . . . . . . .03 .00 .04 .14 .06 .12 .10 .01 .01 .01 .01 .02 .01 .10 .18 .17 .22 .22 .12 .09 .09 .28 .19 .10 .23 .16 .09 .09 .11 .14 .15 .11 .27

Resp 266 57,179 266

1,358 65,385 831 70 298 75 84 22,647 7,965 14,895 9,005 2,957 7,917 137 23 34 16 19 75 144 147 15 27 96 17 51 121 110 92 70 25 111 28

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 46a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) DINING ENVIRONMENT: Location Location

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 2% 1% 2%

(2) Not Very Important 7% 4% 7%

1% 1% 1% 2% 2% 1% 1% 1% 1% 1% 1% 1% 1% 2%

3% 3% 4% 2% 1% 1% 1% 4% 4% 3% 3% 2% 3% 6%

9% 1% 1% 5% 5%

2% 3% 3%

1% 5% 3% 5%

5% 3% 4% 7% 2% 1%

(3) Mixed 14% 13% 14%

9% 11% 10% 12% 7% 3% 14% 12% 11% 11% 9% 9% 10% 11% 6% 12% 9% 23% 3% 10% 12% 5% 6% 14% 11% 4% 9% 9% 12% 28% 12% 6%

(4) Somewhat Important 34% 34% 34%

(5) Very Important 42% 48% 42%

29% 33% 31% 32% 23% 28% 28% 34% 36% 33% 31% 34% 30% 26% 18% 23% 27% 15% 28% 36% 28% 29% 24% 24% 21% 34% 26% 32% 39% 32% 36% 31% 14%

57% 52% 53% 53% 67% 66% 55% 49% 48% 52% 56% 54% 55% 55% 76% 65% 55% 62% 66% 48% 56% 71% 62% 64% 64% 50% 67% 55% 45% 53% 36% 54% 77%

Mean* 4.08 4.23 4.08 . . . . . . . . . . . . . . . . . . . 4.37 4.31 4.31 4.32 4.52 4.55 4.35 4.26 4.25 4.31 4.39 4.39 4.35 4.25 4.71 4.54 4.18 4.38 4.55 4.28 4.35 4.71 4.33 4.42 4.50 4.29 4.57 4.38 4.21 4.32 4.08 4.31 4.63

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .07 .00 .07 . . . . . . . . . . . . . . . . . . . .03 .00 .03 .12 .05 .09 .10 .01 .01 .01 .01 .02 .01 .10 .14 .14 .38 .24 .09 .08 .08 .13 .24 .11 .20 .14 .07 .09 .11 .12 .16 .10 .14

Resp 227 47,533 227

1,119 54,815 671 57 250 67 74 18,710 6,707 12,632 7,429 2,339 6,999 108 17 26 11 13 67 116 127 14 21 78 14 38 98 92 67 57 25 95 35

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 46b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) DINING ENVIRONMENT: Location Location

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 2% 1% 2%

2% 1% 1% 1% 2% 3% 3% 1% 1% 1% 1% 1% 1% 4%

(2) Somewhat Dissatisfied 9% 2% 9%

3% 2% 3% 10% 2% 4% 1% 2% 2% 2% 2% 2% 2% 9%

3%

3% 2% 1% 5% 3% 4%

1% 1% 1% 1% 3% 1%

4% 2% 3%

2% 4% 2% 4% 4% 10% 3% 4% 7%

(3) Mixed 12% 9% 12%

(4) Somewhat Satisfied 32% 28% 32%

(5) Very Satisfied 45% 60% 45%

13% 8% 12% 18% 12% 9% 20% 9% 8% 8% 8% 8% 8% 15% 13% 13% 5% 24% 9% 13% 11% 11% 17% 13% 21% 8% 8% 9% 8% 18% 28% 14% 14%

32% 29% 36% 28% 25% 26% 26% 31% 29% 27% 26% 26% 27% 39% 30% 24% 32% 29% 26% 40% 36% 32% 23% 23% 21% 25% 24% 30% 37% 28% 28% 40% 30%

51% 60% 48% 42% 59% 58% 50% 57% 60% 61% 63% 63% 63% 42% 48% 61% 63% 48% 58% 43% 49% 53% 57% 58% 58% 63% 65% 56% 49% 42% 39% 41% 50%

Mean* 4.08 4.43 4.08 . . . . . . . . . . . . . . . . . . . 4.27 4.44 4.26 4.00 4.37 4.33 4.19 4.41 4.45 4.45 4.47 4.48 4.48 4.16 4.17 4.39 4.58 4.24 4.33 4.19 4.29 4.26 4.30 4.28 4.37 4.47 4.51 4.38 4.29 4.00 3.97 4.16 4.23

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .06 .00 .06 . . . . . . . . . . . . . . . . . . . .02 .00 .03 .13 .05 .11 .10 .01 .01 .01 .01 .01 .01 .08 .21 .15 .14 .18 .11 .07 .07 .24 .18 .10 .19 .11 .07 .08 .09 .13 .17 .08 .14

Resp 270 57,393 270

1,451 67,913 877 71 323 76 104 23,145 8,159 15,582 9,382 2,980 8,666 140 23 38 19 21 76 161 156 19 30 99 19 51 121 112 95 71 36 120 44

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 47a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) DINING ENVIRONMENT: Layout of facility Layout of facility

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 1% 2% 1%

(2) Not Very Important 9% 8% 9%

2% 2% 2% 5% 3% 1% 1% 2% 2% 2% 2% 2% 2% 2%

6% 7% 7% 14% 4% 1% 5% 8% 7% 7% 6% 6% 7% 10% 11%

1% 2% 2% 4% 4%

2% 3% 5% 2% 7%

8% 1% 7% 8% 7% 4% 6% 11% 2% 7% 4% 14% 8% 6% 7%

(3) Mixed 21% 18% 21%

(4) Somewhat Important 42% 38% 42%

(5) Very Important 27% 34% 27%

14% 17% 14% 23% 11% 6% 18% 17% 17% 17% 15% 13% 17% 18% 11% 19% 18% 23% 6% 13% 14% 14% 4% 12% 14% 16% 8% 13% 13% 23% 35% 12% 7%

32% 37% 33% 28% 30% 36% 32% 37% 40% 37% 37% 38% 36% 30% 28% 31% 36% 23% 36% 44% 28% 36% 35% 22% 29% 32% 40% 30% 36% 28% 31% 33% 20%

45% 37% 44% 30% 52% 55% 43% 36% 34% 38% 40% 41% 38% 41% 50% 50% 45% 46% 55% 34% 47% 43% 52% 56% 57% 42% 47% 50% 43% 30% 27% 47% 60%

Mean* 3.84 3.93 3.84 . . . . . . . . . . . . . . . . . . . 4.13 4.01 4.10 3.63 4.24 4.42 4.10 3.97 3.97 4.00 4.08 4.12 4.02 3.98 4.17 4.31 4.27 4.08 4.42 4.03 4.10 4.14 4.26 4.19 4.43 4.05 4.29 4.24 4.12 3.63 3.77 4.16 4.20

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .07 .00 .07 . . . . . . . . . . . . . . . . . . . .03 .00 .04 .16 .06 .10 .11 .01 .01 .01 .01 .02 .01 .10 .25 .15 .24 .29 .10 .09 .09 .25 .22 .13 .20 .16 .09 .10 .12 .16 .19 .10 .23

Resp 224 47,351 224

1,112 54,519 668 57 243 67 77 18,630 6,685 12,481 7,379 2,333 7,012 105 18 26 11 13 67 116 127 14 23 77 14 38 97 92 67 57 26 94 30

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 47b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) DINING ENVIRONMENT: Layout of facility Layout of facility

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 1% 2% 1%

2% 2% 2% 1% 3% 1% 2% 2% 2% 2% 1% 1% 2% 4%

(2) Somewhat Dissatisfied 3% 3% 3%

3%

3% 3% 3% 4% 4% 3% 3% 3% 4% 4% 3% 2% 3% 2% 9% 3%

5% 1% 1% 2% 5% 3% 5%

3% 3% 6% 5% 3% 5%

2% 2% 1% 1% 1% 2%

4% 6% 3% 4% 4% 3% 1%

(3) Mixed 15% 11% 15%

(4) Somewhat Satisfied 37% 34% 37%

(5) Very Satisfied 44% 51% 44%

15% 11% 14% 16% 16% 7% 22% 12% 11% 12% 10% 10% 10% 15% 22% 14% 6% 24% 7% 15% 12% 16% 17% 17% 26% 16% 14% 12% 15% 16% 28% 13% 21%

34% 33% 37% 31% 31% 29% 32% 35% 33% 33% 32% 30% 33% 39% 26% 19% 44% 19% 29% 40% 32% 32% 33% 33% 32% 24% 35% 35% 36% 31% 31% 45% 29%

45% 50% 44% 47% 46% 61% 41% 48% 49% 50% 54% 56% 52% 39% 43% 62% 50% 52% 61% 41% 49% 42% 43% 40% 42% 53% 44% 50% 43% 47% 39% 39% 50%

Mean* 4.21 4.30 4.21 . . . . . . . . . . . . . . . . . . . 4.18 4.28 4.18 4.19 4.13 4.45 4.08 4.26 4.23 4.26 4.33 4.38 4.31 4.07 4.04 4.35 4.44 4.14 4.45 4.16 4.20 4.00 4.10 3.98 4.16 4.22 4.13 4.29 4.16 4.19 4.06 4.19 4.29

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .05 .00 .05 . . . . . . . . . . . . . . . . . . . .02 .00 .03 .11 .06 .10 .09 .01 .01 .01 .01 .02 .01 .09 .21 .17 .15 .24 .10 .07 .08 .26 .19 .11 .19 .14 .09 .08 .10 .11 .15 .08 .13

Resp 266 57,300 266

1,431 67,498 864 70 317 76 104 23,004 8,150 15,383 9,325 2,964 8,673 138 23 37 18 21 76 160 156 19 30 100 19 49 121 109 92 70 36 119 38

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 48a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) DINING ENVIRONMENT: Appearance Appearance

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 2% 2% 2%

(2) Not Very Important 10% 8% 10%

2% 2% 1% 12% 3% 2% 3% 2% 2% 2% 2% 1% 2% 1%

6% 7% 8% 4% 4% 2% 5% 7% 8% 7% 5% 4% 7% 8%

14% 2% 1% 1%

2% 13% 8%

4% 3%

4% 6%

3% 1%

5% 4% 8% 3% 4% 12% 9% 6%

12% 4% 3% 6%

(3) Mixed 20% 19% 20%

13% 17% 14% 18% 9% 9% 12% 18% 18% 17% 15% 12% 18% 18% 17% 22% 36% 21% 9% 10% 14% 9% 9% 15% 15% 6% 12% 17% 18% 19% 12% 3%

(4) Somewhat Important 37% 38% 37%

(5) Very Important 31% 33% 31%

32% 37% 33% 26% 30% 26% 39% 37% 39% 36% 37% 37% 36% 25% 28% 30% 18% 7% 26% 38% 34% 43% 39% 31% 31% 33% 31% 32% 42% 26% 42% 31% 31%

47% 38% 44% 40% 54% 62% 41% 37% 33% 39% 41% 46% 38% 47% 56% 48% 45% 57% 62% 38% 43% 57% 43% 51% 54% 44% 57% 49% 38% 40% 23% 46% 54%

Mean* 3.84 3.92 3.84 . . . . . . . . . . . . . . . . . . . 4.15 4.02 4.11 3.79 4.27 4.45 4.11 3.99 3.94 4.02 4.11 4.23 4.01 4.09 4.39 4.26 4.09 3.93 4.45 4.00 4.10 4.57 4.13 4.21 4.38 4.10 4.40 4.22 4.15 3.79 3.69 4.07 4.23

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .07 .00 .07 . . . . . . . . . . . . . . . . . . . .03 .00 .04 .18 .06 .10 .11 .01 .01 .01 .01 .02 .01 .10 .18 .16 .28 .40 .10 .10 .09 .14 .22 .12 .21 .16 .09 .10 .10 .18 .21 .11 .19

Resp 224 47,238 224

1,117 54,384 669 57 249 66 76 18,530 6,665 12,532 7,359 2,327 6,972 106 18 27 11 14 66 117 126 14 23 77 13 39 96 92 66 57 26 94 35

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 48b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) DINING ENVIRONMENT: Appearance Appearance

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 1% 1% 1%

2% 1% 3% 1% 2% 1% 3% 1% 1% 1% 1% 1% 1% 6%

(2) Somewhat Dissatisfied 5% 3% 5%

2% 2% 2% 3% 2% 1% 1% 3% 2% 2% 2% 1% 2% 3% 4%

3% 6% 1% 1% 2% 5% 7% 2%

1% 1% 3% 3% 2%

2% 3% 3% 2% 1%

3% 2% 4% 3%

3%

3%

(3) Mixed 18% 10% 18%

(4) Somewhat Satisfied 44% 34% 44%

(5) Very Satisfied 32% 52% 32%

13% 10% 13% 19% 11% 3% 23% 11% 10% 10% 8% 7% 11% 12% 22% 16% 6% 16% 3% 17% 11% 21% 27% 10% 26% 14% 7% 13% 17% 19% 19% 8% 17%

35% 34% 37% 26% 31% 34% 34% 36% 34% 33% 31% 30% 33% 40% 22% 21% 39% 26% 34% 37% 35% 26% 33% 34% 21% 30% 34% 34% 39% 26% 44% 44% 26%

48% 52% 45% 51% 54% 61% 39% 49% 53% 53% 58% 60% 53% 39% 52% 61% 50% 58% 61% 44% 49% 47% 30% 52% 53% 54% 53% 48% 37% 51% 36% 42% 57%

Mean* 4.01 4.32 4.01 . . . . . . . . . . . . . . . . . . . 4.23 4.34 4.19 4.22 4.34 4.51 4.06 4.28 4.35 4.34 4.42 4.45 4.34 4.04 4.22 4.37 4.28 4.42 4.51 4.23 4.28 4.11 3.77 4.31 4.26 4.34 4.32 4.23 4.05 4.22 4.17 4.21 4.39

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .05 .00 .05 . . . . . . . . . . . . . . . . . . . .02 .00 .03 .11 .05 .09 .09 .01 .01 .01 .01 .01 .01 .09 .20 .15 .24 .18 .09 .07 .07 .25 .21 .09 .20 .12 .09 .09 .10 .11 .12 .08 .11

Resp 268 57,181 268

1,434 67,473 867 69 320 74 104 22,949 8,125 15,460 9,322 2,971 8,647 140 23 38 18 19 74 160 156 19 30 99 19 50 118 108 94 69 36 118 46

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 49a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) DINING ENVIRONMENT: Availability of seating

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 0% 1% 0%

1% 2% 1% 3% 1% 2% 1% 1% 2% 2% 1% 3% 1%

8% 1% 2% 2%

3% 9%

Availability of seating (2) Not (4) Very Somewhat Important Important (3) Mixed 1% 12% 37% 2% 10% 34% 1% 12% 37%

4% 4% 4% 4% 4% 3% 4% 4% 5% 4% 2% 5% 4% 6% 4% 23%

6% 4% 9% 3%

4% 4% 4% 1% 15%

5% 7%

10% 11% 10% 14% 8% 6% 19% 11% 11% 13% 11% 8% 12% 10% 6% 17% 23% 15% 6% 10% 11% 15% 14% 3% 18% 5% 9% 9% 11% 14% 29% 7% 7%

25% 32% 25% 25% 23% 22% 25% 32% 35% 33% 31% 32% 31% 29% 18% 25% 8% 15% 22% 29% 20% 15% 23% 25% 18% 27% 22% 26% 25% 25% 41% 26% 26%

(5) Very Important 49% 53% 49%

60% 50% 60% 57% 62% 70% 51% 52% 50% 48% 51% 57% 49% 56% 71% 54% 46% 62% 70% 53% 63% 69% 55% 68% 55% 68% 64% 60% 65% 57% 29% 61% 44%

Mean* 4.33 4.36 4.33 . . . . . . . . . . . . . . . . . . . 4.39 4.26 4.39 4.36 4.38 4.60 4.21 4.30 4.27 4.19 4.26 4.43 4.19 4.36 4.53 4.29 3.77 4.23 4.60 4.27 4.40 4.54 4.23 4.52 4.09 4.62 4.47 4.43 4.54 4.36 4.00 4.39 3.78

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .05 .00 .05 . . . . . . . . . . . . . . . . . . . .03 .00 .03 .12 .06 .09 .12 .01 .01 .01 .01 .02 .01 .09 .21 .19 .36 .34 .09 .09 .09 .22 .22 .10 .39 .10 .08 .09 .09 .12 .19 .09 .28

Resp 227 47,218 227

1,081 52,827 656 56 239 67 63 18,301 6,546 12,133 7,159 2,315 6,374 107 17 24 13 13 67 109 123 13 22 77 11 37 98 91 65 56 17 94 27

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 49b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) DINING ENVIRONMENT: Availability of seating

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 1% 3% 1%

8% 4% 8% 6% 12% 1% 8% 4% 4% 3% 3% 2% 3% 14% 6% 6% 1% 6% 7% 6% 7% 9% 8% 8% 13% 2% 10% 6% 10% 8% 25%

Availability of seating (2) Somewhat (4) DisSomewhat satisfied Satisfied (3) Mixed 6% 17% 37% 7% 16% 32% 6% 17% 37%

14% 8% 15% 4% 15% 5% 15% 8% 9% 7% 9% 4% 8% 16% 5% 9% 19% 6% 5% 20% 15% 35% 11% 17% 15% 6% 17% 12% 17% 4% 5% 16% 14%

22% 16% 23% 17% 22% 16% 20% 17% 16% 16% 17% 12% 17% 20% 27% 21% 19% 24% 16% 27% 19% 12% 25% 24% 8% 18% 20% 27% 21% 17% 29% 26% 18%

26% 30% 26% 30% 24% 18% 29% 31% 29% 29% 29% 30% 30% 22% 32% 15% 19% 29% 18% 29% 30% 29% 29% 24% 31% 20% 25% 25% 28% 30% 29% 28% 21%

(5) Very Satisfied 38% 43% 38%

30% 43% 28% 42% 28% 60% 28% 41% 41% 44% 42% 51% 43% 28% 36% 48% 38% 41% 60% 18% 29% 18% 29% 26% 38% 48% 24% 34% 24% 42% 29% 22% 21%

Mean* 4.05 4.05 4.05 . . . . . . . . . . . . . . . . . . . 3.56 4.00 3.51 3.99 3.42 4.30 3.54 3.98 3.93 4.04 3.97 4.23 4.01 3.33 4.00 3.91 3.63 4.06 4.30 3.34 3.58 3.18 3.61 3.41 3.77 3.94 3.30 3.76 3.39 3.99 3.62 3.41 3.00

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .06 .00 .06 . . . . . . . . . . . . . . . . . . . .03 .00 .04 .14 .08 .11 .14 .01 .01 .01 .01 .02 .01 .12 .20 .22 .34 .23 .11 .10 .10 .31 .23 .13 .38 .18 .12 .11 .13 .14 .27 .11 .29

Resp 272 57,242 272

1,357 65,203 839 69 293 77 79 22,668 7,974 14,852 9,009 2,956 7,745 139 22 33 16 17 77 147 151 17 28 96 13 50 119 106 92 69 21 116 28

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 50a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) DINING ENVIRONMENT: Comfort (seats, temperature, lighting, sound level, etc.)

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

Comfort (seats, temperature, lighting, sound level, etc.) (1) Not at (2) Not (4) All Very Somewhat (5) Very Important Important Important Important (3) Mixed 1% 4% 15% 36% 44% 1% 4% 14% 39% 43% 1% 4% 15% 36% 44%

2% 2% 2% 2% 1% 4% 1% 1% 2% 1% 1% 3% 1% 4% 15% 1% 5% 2% 4% 1% 9%

5% 1% 12%

5% 4% 5% 5% 3% 6% 4% 4% 5% 4% 2% 5% 5%

8%

6% 5% 4% 4% 3% 2% 6% 5% 5% 14% 6% 12%

11% 13% 12% 16% 6% 3% 19% 13% 14% 14% 11% 8% 14% 15% 12% 13% 23% 23% 3% 14% 11% 14% 13% 4% 18% 8% 5% 10% 12% 16% 27% 10% 4%

30% 36% 30% 36% 30% 30% 24% 37% 39% 35% 35% 35% 35% 31% 18% 30% 23% 30% 30% 27% 29% 26% 32% 9% 32% 31% 33% 34% 36% 27% 30% 27%

53% 45% 51% 43% 58% 66% 47% 45% 41% 44% 48% 54% 44% 48% 71% 52% 54% 54% 66% 45% 56% 57% 52% 59% 64% 57% 62% 51% 49% 43% 27% 53% 46%

Mean* 4.18 4.20 4.18 . . . . . . . . . . . . . . . . . . . 4.28 4.19 4.24 4.17 4.38 4.58 4.04 4.19 4.15 4.15 4.25 4.38 4.12 4.21 4.59 4.26 3.69 4.31 4.58 4.05 4.31 4.43 4.17 4.43 4.18 4.43 4.53 4.30 4.28 4.17 3.59 4.27 3.85

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .06 .00 .06 . . . . . . . . . . . . . . . . . . . .03 .00 .04 .12 .06 .09 .14 .01 .01 .01 .01 .02 .01 .09 .17 .21 .44 .24 .09 .11 .09 .20 .23 .10 .40 .13 .07 .09 .11 .12 .25 .10 .28

Resp 224 46,891 224

1,083 52,769 653 58 235 67 70 18,163 6,539 12,121 7,143 2,300 6,504 106 17 23 13 13 67 109 123 14 23 75 11 37 98 90 65 58 22 93 26

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 50b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) DINING ENVIRONMENT: Comfort (seats, temperature, lighting, sound level, etc.)

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

Comfort (seats, temperature, lighting, sound level, etc.) (2) Somewhat (1) Very (4) DisDisSomewhat (5) Very satisfied satisfied Satisfied Satisfied (3) Mixed 3% 6% 18% 38% 35% 2% 4% 13% 35% 46% 3% 6% 18% 38% 35%

5% 2% 4% 3% 7% 1% 7% 2% 2% 2% 2% 2% 2% 7% 9% 6% 1% 4% 5% 6% 7% 5% 7% 4% 5% 2% 5% 3% 7% 3% 19%

9% 5% 11% 7% 6% 5% 11% 6% 5% 6% 5% 3% 5% 12% 5% 3% 13% 5% 8% 13% 11% 10% 8% 14% 6% 4% 10% 12% 7% 11% 14% 11%

21% 14% 22% 19% 19% 16% 22% 15% 14% 14% 14% 11% 14% 25% 27% 30% 25% 28% 16% 28% 19% 22% 28% 20% 14% 16% 14% 20% 17% 19% 19% 23% 22%

29% 33% 30% 23% 28% 28% 31% 35% 34% 32% 31% 31% 33% 27% 27% 6% 13% 22% 28% 37% 30% 44% 31% 30% 14% 18% 33% 27% 36% 23% 30% 34% 30%

36% 45% 32% 49% 40% 50% 30% 42% 45% 45% 48% 53% 46% 30% 41% 52% 50% 44% 50% 23% 32% 17% 24% 37% 50% 56% 44% 41% 29% 49% 33% 26% 19%

Mean* 3.98 4.19 3.98 . . . . . . . . . . . . . . . . . . . 3.82 4.14 3.76 4.07 3.89 4.20 3.65 4.09 4.16 4.13 4.18 4.30 4.15 3.63 4.05 3.88 4.00 4.00 4.20 3.67 3.72 3.56 3.55 3.86 3.86 4.16 4.07 3.94 3.72 4.07 3.70 3.67 3.19

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .06 .00 .06 . . . . . . . . . . . . . . . . . . . .03 .00 .04 .13 .07 .11 .13 .01 .01 .01 .01 .02 .01 .10 .20 .23 .29 .27 .11 .09 .10 .26 .22 .12 .38 .16 .10 .11 .12 .13 .24 .10 .27

Resp 269 57,183 269

1,365 65,384 838 70 293 76 88 22,598 7,992 14,867 9,026 2,950 7,952 138 22 33 16 18 76 145 151 18 29 97 14 50 118 108 92 70 27 116 27

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 51a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) ENVIRONMENTAL STEWARDSHIP/SUSTAINABILITY: Environmentally friendly practices related to food

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

Environmentally friendly practices related to food (1) Not at (2) Not (4) All Very Somewhat (5) Very Important Important Important Important (3) Mixed 6% 6% 21% 26% 41% 5% 6% 17% 29% 43% 6% 6% 21% 26% 41%

6% 4% 5% 17% 5% 7% 6% 5% 5% 5% 3% 4% 4% 6% 6% 8% 9%

4% 5% 4% 2% 3% 5% 6% 6% 5% 5% 4% 5% 5% 4%

7% 3% 6% 7%

5% 5% 3%

6% 18% 5% 3% 5% 5% 17% 5% 6% 7%

5% 6% 3% 3% 2% 5% 2% 14% 7%

16% 15% 18% 19% 9% 13% 21% 16% 15% 15% 13% 14% 15% 21% 19% 13% 9% 8% 13% 17% 18% 21% 5% 6% 36% 16% 11% 18% 17% 19% 27% 18% 7%

24% 28% 24% 25% 24% 20% 26% 28% 30% 27% 28% 29% 28% 25% 6% 21% 9% 25% 20% 21% 27% 29% 38% 26% 18% 22% 23% 26% 32% 25% 18% 19% 27%

51% 47% 49% 38% 59% 56% 41% 46% 45% 47% 51% 49% 47% 44% 69% 58% 73% 67% 56% 54% 46% 43% 52% 57% 27% 54% 59% 49% 42% 38% 36% 51% 60%

Mean* 3.90 3.99 3.90 . . . . . . . . . . . . . . . . . . . 4.10 4.08 4.08 3.65 4.29 4.13 3.91 4.05 4.05 4.06 4.20 4.14 4.08 3.97 4.31 4.21 4.36 4.58 4.13 4.19 4.05 4.00 4.38 4.24 3.36 4.16 4.30 4.13 4.00 3.65 3.68 4.02 4.33

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .08 .01 .08 . . . . . . . . . . . . . . . . . . . .04 .00 .05 .21 .07 .16 .14 .01 .01 .01 .01 .02 .01 .12 .30 .25 .39 .19 .16 .10 .11 .31 .18 .13 .43 .19 .11 .12 .14 .21 .27 .13 .20

Resp 198 43,328 198

1,022 49,708 620 48 225 61 68 16,976 6,092 11,446 6,683 2,104 6,408 100 16 24 11 12 61 105 114 14 21 72 11 37 87 88 60 48 22 89 30

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 51b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) ENVIRONMENTAL STEWARDSHIP/SUSTAINABILITY: Environmentally friendly practices related to food

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

Environmentally friendly practices related to food (2) Somewhat (1) Very (4) DisDisSomewhat (5) Very satisfied satisfied Satisfied Satisfied (3) Mixed 3% 4% 27% 36% 29% 3% 4% 19% 36% 38% 3% 4% 27% 36% 29%

3% 3% 3% 3% 2% 6% 3% 3% 2% 2% 2% 3% 6%

4% 4% 4% 6% 4% 2% 3% 4% 4% 4% 4% 3% 4% 6%

3% 6% 2% 2% 2% 6% 11% 2% 4% 2% 1% 3% 4% 3%

8% 12% 2% 1% 4% 6% 4% 2% 7% 4% 4% 4% 6% 3% 2% 5%

18% 18% 19% 25% 15% 8% 16% 18% 18% 18% 17% 16% 18% 20% 11% 9% 6% 8% 21% 19% 11% 13% 27% 7% 18% 15% 17% 25% 23% 29% 21%

32% 33% 31% 38% 28% 34% 43% 34% 35% 32% 31% 32% 33% 32% 26% 27% 31% 24% 34% 33% 33% 56% 41% 36% 40% 24% 23% 29% 33% 38% 40% 33% 26%

44% 42% 43% 32% 51% 55% 32% 41% 40% 43% 45% 46% 43% 36% 63% 61% 62% 53% 55% 43% 41% 33% 33% 47% 33% 59% 53% 52% 44% 32% 30% 33% 46%

Mean* 3.84 4.02 3.84 . . . . . . . . . . . . . . . . . . . 4.11 4.09 4.09 3.96 4.21 4.39 3.93 4.06 4.06 4.10 4.13 4.17 4.09 3.87 4.53 4.42 4.46 4.06 4.39 4.12 4.06 4.06 3.81 4.22 4.07 4.26 4.21 4.29 4.15 3.96 3.90 3.88 4.08

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .07 .00 .07 . . . . . . . . . . . . . . . . . . . .03 .00 .04 .12 .06 .10 .11 .01 .01 .01 .01 .02 .01 .10 .16 .16 .24 .31 .10 .08 .08 .25 .24 .10 .21 .17 .10 .09 .11 .12 .18 .10 .17

Resp 234 51,522 234

1,237 60,649 751 53 279 64 90 20,710 7,297 13,837 8,365 2,605 7,836 122 19 33 13 17 64 138 139 18 27 86 15 46 104 98 75 53 30 101 39

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 52a BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Importance of Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) ENVIRONMENTAL STEWARDSHIP/SUSTAINABILITY: Social/ethical practices related to food

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Not at All Important 7% 5% 7%

Social/ ethical practices related to food (2) Not (4) Very Somewhat Important Important (3) Mixed 6% 23% 23% 7% 18% 28% 6% 23% 23%

6% 5% 5% 15% 5% 8% 7% 6% 6% 6% 4% 4% 5% 7% 6% 8% 10%

3% 6% 3% 2% 3% 5% 4% 6% 6% 6% 5% 5% 6% 3%

8% 3% 7% 7% 5% 6% 18% 3% 5% 6% 5% 15% 5% 5% 7%

5% 5% 3%

7% 8% 2% 2% 2% 14% 2%

16% 16% 18% 15% 10% 15% 27% 17% 17% 16% 14% 15% 17% 19% 19% 13% 10% 8% 15% 17% 17% 36% 10% 6% 45% 17% 12% 17% 19% 15% 29% 18% 13%

24% 27% 25% 29% 22% 20% 24% 28% 29% 26% 27% 28% 27% 25% 6% 21% 10% 33% 20% 22% 24% 21% 38% 21% 9% 28% 21% 25% 37% 29% 19% 24% 27%

(5) Very Important 41% 41% 41%

50% 45% 49% 40% 59% 52% 37% 44% 42% 46% 50% 48% 45% 46% 69% 58% 70% 58% 52% 53% 48% 36% 48% 61% 27% 44% 60% 49% 39% 40% 33% 51% 53%

Mean* 3.87 3.92 3.87 . . . . . . . . . . . . . . . . . . . 4.09 4.02 4.09 3.77 4.27 4.03 3.79 3.99 3.96 4.01 4.14 4.09 4.02 4.00 4.31 4.21 4.30 4.50 4.03 4.17 4.03 3.79 4.24 4.24 3.27 4.03 4.30 4.10 4.04 3.77 3.62 4.15 4.20

*1 to 5 Scale, Where Higher Mean = Higher Importance **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .09 .01 .09 . . . . . . . . . . . . . . . . . . . .04 .01 .05 .20 .07 .16 .15 .01 .02 .01 .01 .02 .01 .12 .30 .25 .42 .19 .16 .11 .11 .32 .22 .14 .43 .18 .12 .12 .14 .20 .27 .12 .21

Resp 193 42,346 193

1,005 48,546 606 48 223 61 67 16,555 5,919 11,210 6,512 2,062 6,288 97 16 24 10 12 61 100 115 14 21 71 11 36 86 87 57 48 21 88 30

2016 NACUFS Customer Satisfaction Benchmarking Survey Detailed Survey Results TABLE 52b BY RESIDENTIAL DINING HALL AND TYPE OF RETAIL UNITS Satisfaction with Various Items as They Apply to the Surveyed Facility in General (without regard to any specific meal) ENVIRONMENTAL STEWARDSHIP/SUSTAINABILITY: Social/ethical practices related to food

Aggregated Dining Halls Aggregated Dining Halls Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Dining Hall Aggregated Retail Units Aggregated Retail Units Type of Retail Unit - YOUR INSTITUTION

Type of Retail Unit - ENTIRE SAMPLE

Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit Retail Unit

YOUR INSTITUTION ENTIRE SAMPLE #1 . . . . . . . . . . . . . . . . . . . YOUR INSTITUTION ENTIRE SAMPLE Food Court Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store Food Court Marketplace Express Unit Specialty Coffee Shop/ Juice Bar Sit-down Restaurant Convenience Store #1 #2 #3 #4 #5 #6 #7 #8 #9 # 10 # 11 # 12 # 13 # 14 # 15 # 16 # 17 # 18 # 19 # 20

(1) Very Dissatisfied 3% 3% 3%

3% 2% 2% 4% 2% 2% 5% 3% 2% 2% 2% 2% 2% 4%

Social/ ethical practices related to food (2) Somewhat (4) DisSomewhat satisfied Satisfied (3) Mixed 7% 23% 35% 4% 20% 35% 7% 23% 35%

3% 3% 3% 2% 3% 2% 3% 4% 4% 3% 3% 3% 3% 3% 5%

3% 6% 2% 1% 2% 6% 12% 1% 5% 1% 1% 4% 5% 5%

2% 2% 1% 6% 4% 2% 2% 3% 3% 3% 2% 3% 3% 5%

18% 18% 19% 21% 16% 11% 20% 19% 19% 19% 17% 16% 18% 21% 21% 9% 17% 11% 20% 22% 6% 15% 12% 20% 9% 18% 11% 18% 21% 34% 28% 24%

32% 32% 31% 42% 28% 29% 41% 34% 34% 31% 31% 31% 32% 32% 11% 25% 31% 33% 29% 31% 33% 56% 38% 33% 47% 30% 25% 32% 34% 42% 31% 30% 27%

(5) Very Satisfied 32% 39% 32%

45% 43% 44% 32% 51% 57% 31% 41% 41% 45% 47% 48% 44% 39% 63% 63% 69% 44% 57% 45% 42% 28% 31% 51% 33% 53% 53% 53% 45% 32% 31% 34% 39%

Mean* 3.88 4.04 3.88 . . . . . . . . . . . . . . . . . . . 4.14 4.11 4.13 3.96 4.23 4.38 3.90 4.07 4.09 4.13 4.17 4.19 4.13 3.99 4.32 4.44 4.69 4.11 4.38 4.16 4.11 3.94 3.73 4.30 4.13 4.26 4.27 4.35 4.18 3.96 3.90 3.85 3.90

*1 to 5 Scale, Where Higher Mean = Higher Satisfaction **Sampling Error is a measure of how much the value of the mean might vary on the 5 point scale from sample to sample taken from the same population. A smaller Sampling Error means the data is a better predictor of the overall population.

Copyright © 2017 The National Association of College and University Food Services. All rights reserved.

Sampling Error** .07 .00 .07 . . . . . . . . . . . . . . . . . . . .03 .00 .04 .13 .06 .11 .11 .01 .01 .01 .01 .02 .01 .10 .23 .16 .13 .25 .11 .08 .08 .25 .25 .10 .19 .16 .09 .08 .11 .13 .17 .11 .18

Resp 230 50,452 230

1,219 59,139 742 53 273 63 88 20,249 7,067 13,505 8,135 2,536 7,648 119 19 32 13 18 63 134 141 18 26 81 15 43 101 96 74 53 29 103 41

Appendix

The National Association of College & University Food Services

CUSTOMER SATISFACTION SURVEY Please take a few moments to share your opinions about the food service at this campus facility. Your thoughtful and candid responses will help us serve you better. Please return your completed questionnaire to one of the survey administrators on site, or drop it in the nearby "return box." To preserve confidentiality, your name is not requested. Thank you for your participation. You may use pen or pencil.

Please fill in the marks like this:

Not like this:

Demographics (For data classification purposes) 1. Which of the following best describes you? (Mark only one) Student Faculty Administration/Staff 2. If you are a student, what is your class status? (Mark only one) First year Junior Sophomore Female

Male

4. Do you live . . .

On campus (university-owned housing)

Your Thoughts . . .

Senior

Graduate

Other

Transgender

Other Identity

Off campus

PL E

3. Gender Identity . . .

Other

1. In general, how satisfied or dissatisfied are you with the dining services provided by your college/university? Very Dissatisfied Somewhat Dissatisfied Mixed Somewhat Satisfied Very Satisfied 2. Please rate your satisfaction with the following items and their importance to you. (Rate the items as they apply to this facility in general, without regard to any specific meal.) SATISFACTION IMPORTANCE (Select one rating per line)

Very Somewhat Not Dissatisfied Dissatisfied Applicable 1 2

Mixed 3

(Select one rating per line)

Very Satisfied 5

Not at All Important 1

Not Very Important 2

Mixed 3

Somewhat Important 4

Very Important 5

SA M

Food: Overall Taste Eye appeal Freshness Nutritional content Value Menu: Availability of posted menu items Variety of menu choices Variety of healthy menu choices Variety of vegetarian menu choices Service: Overall Speed of service Hours of operation Helpfulness of staff Friendliness of staff Cleanliness: Overall Serving areas Eating areas (tables, chairs, etc.) Dining Environment: Location Layout of facility Appearance Availability of seating Comfort (seats, temperature, lighting, sound level, etc.) Environmental Stewardship/Sustainability: Environmentally-friendly practices related to food Social/ethical practices related to food

Somewhat Satisfied 4

We welcome your comments on the back of this page.

Copyright © 2016. The National Association of College & University Food Services. All Rights Reserved.

CP36-0056 (C1.F3)

PL E

Is there anything else concerning campus dining that you wish to share?

SA M

If you could make one change to any aspect of the dining services at this college/university, what would it be?

Thank you for your valuable input. Copyright © 2016. The National Association of College & University Food Services. All Rights Reserved.