is the potential value that wide scale implementation of smart WiFi can give global retailers in terms of increased productivity and better customer service. Cisco, Roadmap to Digital Value in Retail, 2016. £78 billion. What's the size of the prize? A quick look at the business case for digital-enabled customer service. Discover ...
5 ways being more digital can enable amazing customer service. And cut costs Data Insights
In retail there’s really only one thing with a fixed supply, and that’s customers. Giving your business a digital edge helps you retain and win more customers from the competition by delivering outstanding service every time they interact with you. All while reducing operational costs.
Gather real-time in-store data on customer behaviour using heat maps and video hot spot analysis. You can refine customer experience, stock management and merchandising.
Simpler Support Connected Customers
Every Channel
Empower customers by seamlessly connecting them with the data they need, giving them self-service access to information and services on whatever device they want.
Want great reviews? With a channel-neutral contact centre supporting phone, face-to-face video, chat, SMS and social media, customers can talk to you how they want and review in real-time.
Personal Service Provide staff with a single customer view across your entire business, from browsing history to delivery records, so they can give personalised service wherever customers visit or contact you.
92% of organizations that actively compete in terms of customer experience offer multiple contact channels. Deloitte
80% of CEOs believe they deliver a superior customer experience. Bain & Company
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You can empower your workforce with automation and use bots to cover high-volume or simple support queries. So your staff can focus on providing personalised, expert service.
What’s the size of the prize? A quick look at the business case for digital-enabled customer service.
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is the potential value that wide scale implementation of smart WiFi can give global retailers in terms of increased productivity and better customer service. Cisco, Roadmap to Digital Value in Reta
Often, the things customers don't tell you are more important than those they do. So retailers who really pay attention and anticipate customers' unspoken needs.
increase in spend when companies handle customer service requests over social media. Bain & Company. 40%. Discover Cisco connected solutions optimised for retail >>. Empowered Customers. Smart displays, friendly robots or rich apps can give customers
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