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customer service line user guide - CGS Medicare
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customer service line user guide - CGS Medicare
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NPI. ⢠PTAN. ⢠Last five digits of tax identification number ... Press â1â if begins with a number ... CGS JURIS
CGS JURISDICTION 15
1.866.276.9558 INFORMATION YOU MAY NEED:
PART B CUSTOMER SERVICE LINE HOURS OF OPERATION: MONDAY - FRIDAY: 7:00 A.M. TO 4:00 P.M. CT
• NPI • PTAN • Last five digits of tax identification number (effective 04.06.2009)
USER GUIDE
• HICN - Press “1” if begins with a number - Press “2” if begins with a letter • Beneficiary’s first initial
• Beneficiary’s last name - Enter up to six letters followed by “#” sign (ignore any spaces) • Beneficiary date of birth
Option 1
Option 2
Option 3
Option 4
Option 5
Option 6
TIER I
EDI
PE
TRO
OPR
GENERAL
Enter Valid:
Enter Valid:
Enter Valid:
Enter Valid:
Enter Valid:
• NPI
• NPI
• NPI
• NPI
• NPI
• PTAN
• PTAN
• PTAN
• PTAN
• PTAN
• Last 5 digits of TIN
• Last 5 digits of TIN
• Last 5 digits of TIN
• Last 5 digits of TIN
• Last 5 digits of TIN
• HICN
• HICN
• HICN
• First Initial
• First Initial
• First Initial
• Up to 6 letters of last name followed by “#” sign
• Up to 6 letters of last name followed by “#” sign
• Up to 6 letters of last name followed by “#” sign
• DOB
• DOB
• DOB
Enter PTAN Letters: A. 21 D. 31 G. 41 J. 51 M. 61 P. 71 S. 73 V. 83 Y. 93 B. 22 E. 32 H. 42 K. 52 N. 62 Q. 11 T. 81 W. 91 Z. 12 C. 23 F. 33 I. 43 L. 53 O. 63 R. 72 U. 82 X. 92 Originated July 1, 2016 | Revised February 10, 2017 | © 2017 Copyright, CGS Administrators, LLC.
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