customer service line user guide - CGS Medicare

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Enter PTAN Letters: A. 21 D. 31 G. 41 J. 51 M. 61 P. 71 S. 73 V. 83 Y. 93. B. 22 E. 32 H. 42 K. 52 N. 62 Q. 11 T. 81 W.
CGS JURISDICTION 15

1.866.276.9558 INFORMATION YOU MAY NEED:

PART B CUSTOMER SERVICE LINE HOURS OF OPERATION: MONDAY - FRIDAY: 7:00 A.M. TO 4:00 P.M. CT

• NPI • PTAN • Last five digits of tax identification number (effective 04.06.2009)

USER GUIDE

• HICN - Press “1” if begins with a number - Press “2” if begins with a letter • Beneficiary’s first initial

• Beneficiary’s last name - Enter up to six letters followed by “#” sign (ignore any spaces) • Beneficiary date of birth

Option 1

Option 2

Option 3

Option 4

Option 5

Option 6

TIER I

EDI

PE

TRO

OPR

GENERAL

Enter Valid:

Enter Valid:

Enter Valid:

Enter Valid:

Enter Valid:

• NPI

• NPI

• NPI

• NPI

• NPI

• PTAN

• PTAN

• PTAN

• PTAN

• PTAN

• Last 5 digits of TIN

• Last 5 digits of TIN

• Last 5 digits of TIN

• Last 5 digits of TIN

• Last 5 digits of TIN

• HICN

• HICN

• HICN

• First Initial

• First Initial

• First Initial

• Up to 6 letters of last name followed by “#” sign

• Up to 6 letters of last name followed by “#” sign

• Up to 6 letters of last name followed by “#” sign

• DOB

• DOB

• DOB

Enter PTAN Letters: A. 21 D. 31 G. 41 J. 51 M. 61 P. 71 S. 73 V. 83 Y. 93 B. 22 E. 32 H. 42 K. 52 N. 62 Q. 11 T. 81 W. 91 Z. 12 C. 23 F. 33 I. 43 L. 53 O. 63 R. 72 U. 82 X. 92 Originated July 1, 2016 | Revised February 10, 2017 | © 2017 Copyright, CGS Administrators, LLC.