Customer Service Representative - Wallenborn

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Established in 1920, Wallenborn Transports S.A. is a leading provider of transportation services and Europe’s largest air-cargo road feeder services (RFS) operator. We are the European market leader in major EU markets, and are proud to have the most extensive European network. Wallenborn has five focus areas of road transport: air cargo RFS, road freight, secure, temperature controlled, and outsize. We have offices in 12 countries throughout Europe as well as offices in the UAE, and are ISO 9001-2008 certified. We are currently looking for the following position, based at our headquarters in Luxembourg:

Customer Service Representative Principle Accountabilities:             

Order management - ensure all orders are correctly entered in the system Produce quotes for all incoming pricing requests from assigned clients, and maintain master pricing data sheets Verify all information is accurate in preparation for invoicing Prepare and send performance data analytics reports to customers Coordinate and test any new order system integrations with relevant IT departments Ensure quality standards specified by the client (SLA and SOP) are being adhered to at all times Maintain daily contact with the customer, reply to client requests in agreed time, and follow-up on customer needs Identify, and highlight internally, possible areas for improvement or opportunities for growth within client accounts Professionally handle first level customer complaints Identify and escalate any business critical matter to the assigned OKAM (second level customer complaints) Handle customer claims and coordinate with relevant internal departments accordingly Produce weekly reports on accounts for internal customer satisfaction analysis Contribute to CAPA (corrective action, preventive action plan) report on a daily basis

Your qualifications:           

Partner with OKAM and Operations teams to most effectively manage client relationships Correspond with national and international customers and forwarding agents Passion for customer service Excellent verbal and written communication skills (Organize and communicate information clearly) Strong computer efficiency (Microsoft Office Suite) Interest or experience in transport industry Ability to plan and prioritize daily tasks and responsibilities Ability to work independently to meet individual performance goals Proven ability to build relationships Demonstrated ability to work well under pressure Language skills: English, German and French

We offer:  

An international environment full of challenges and development opportunities An interesting and competitive salary

If you are interested in applying for this job, please send your application by email to [email protected]

WALLENBORN TRANSPORTS SA Parc d'Activité Syrdall 3 / 22 rue Gabriel Lippmann / L-5365 Munsbach T +352 26 341 1 / F +352 26 341 341 / [email protected] VAT LU 27362943 / R.C.S. Lux B 143444 / Aut. comm. 10050049