Customer Support Specialist 3.0 - SPARTED

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MISSION: As a User Support Agent, you will be dedicated to assist our ... Optimize technical support by using and improv
CUSTOMER SUPPORT SPECIALIST - Player Life Guard -

COMPANY: Founded in 2014, SPARTED is a fast growing EdTech startup that is changing the way people learn. We are a team of 25 young world-class players building and operating a fantastic game-based and social micro-learning platform. 80 of the largest companies in France, such as LVMH, Total, Barclays, Dior and Disney are already using SPARTED to turn their employees into daily learners. www.sparted.com MISSION: As a User Support Agent, you will be dedicated to assist our customers and users and will work in constant collaboration with the developing and customer success teams, your responsibilities will be to: • Optimize technical support by using and improving a highly efficient ticket management environment: issue detailed technical reports (tickets) • Collaborate with the developing team in the resolution of tickets • Communicate our customer’s needs by providing feedback to the product team to improve our product • Participate to the creation of a users’ accompaniment and client success strategy • Know our platform and solution inside-out to provide a highly responsive level support to our clients • Provide support and technical assistance to users and clients by email, chat and phone • Answer requests and questions, notably by providing workarounds REQUIRED SKILLS: • You have a significant previous experience in an IT/Tech environment • Problem solving mindset • Familiar with log tools

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Demonstrated ability to create, develop and enhance client relationships Perfect written and spoken skills both in French and English Strong knowledge of the digital world and technologies

PROFILE: Young or more expert, with a first professional experience, YOU are crazy about new digital technologies. As a technology university program graduate or equivalent (BTS communication/DUT information ou équivalent), you like taking up challenges, teamwork and building awesome products. BONUS SKILLS THAT WOULD BE GREAT: • Familiar monitoring tools such as PostgreSQL and AWS • Beer pong master • Understanding of agile methodology and how to efficiently interact with the development team • Fluency in third foreign language • Ability to work in a high-pressure, fast-paced environment • Single Page Applications concepts • Extreme skiing or Wingsuit practice REMUNERATION: Suitable for your talent and experience (€ 25,000- 32,000) Permanent position (CDI) LOCATION: The position is based in Paris, Rue du Faubourg Saint Honoré, facing the famous Cour Carrée du Palais du Louvre. Doubtlessly at the exact epicentre of Paris! You will work in our so cool premises, which include a fully equipped gym inside the building, and have the opportunity to take a run everyday around the stunning Jardin des Tuileries. JOIN THE FUN DISRUPTION: SPARTED is at war. The fun rebellion is running against the empire of boredom. SPARTED is strengthening, growing and completing its forces by recruiting superheroes, in addition to an exceptional 7 people team of world-class best developers. Fun disruptors are men and women, enthusiastic personalities involved in the future, smart cookies and bold people, wanting to continuously evolve, improve themselves and change the world. If you’re made of the right stuff, this position is the opportunity to join a daring project in a successful start-up with a strong identity and mindset, with great career prospects. CONTACT +33 (0)7 69 82 78 11