Good technical writing is like magic: it amplifies the capabilities of users, can be ... with developers to blog about r
Daniel Russ SENIOR TECHNICAL WRITER Summary of Qualifications Good technical writing is like magic: it amplifies the capabilities of users, can be profound in its impact, and requires a deep knowledge base to execute effectively. I’m passionate about text and document design not for their aesthetic potential, but because of a love of the complex alchemy that allows technical writing to illuminate, inform, and make the lives of its users better. Professional Experience 02/14 – Now
Sr. Technical Writer FireEye Worked closely with a team of more than 150 developers, project managers, and sales people to devise, draft, and deliver holistic end user documentation, as well as a variety of other internal and customer-facing content needs. Threat Analytics Platform (TAP)
• Authored and published dozens of help topics
documenting the usage and capabilities of TAP features, including analytics, alerts, reporting visualizations, dashboards, and MQL, TAP’s query language.
• Authored and delivered 12 TAP release newsletters
that detailed new features, showed how they worked using text and gifs, and explained how to use them.
• Produced a wide variety of supplemental internal and customer facing content, including release notes, supported device lists, quick start guides, white papers, API documentation, and UI copy.
SSL Intercept Device
• Worked with internal and cross-company teams to coauthor and publish a deployment guide for deploying the SSL Intercept Device in a variety of potential scenarios.
TAP Document Repository & FireEye Knowledge Base
• Built and maintained an internal document repository to enable both TAP team members and the larger FireEye organization to easily find salient and current internal and external content related to TAP
• Maintained a customer-facing knowledge base that
included help topics, guides, white papers, and worked with developers to blog about recent TAP additions, accomplishments, and features.
Contact
[email protected] 810.624.3906 Los Angeles, California Skills Written communication Technical writing Editing Agile methodology End user communication Skill and knowledge acquisition Problem solving Document design SME interviews Wiki + web markup languages Tools Madcap Flare InDesign Snagit Wordpress Word Photoshop Excel Education University of Michigan Bachelor of Arts (BA), 2010 English, professional writing focus GPA: 3.7 overall, 3.8 in field References Available upon request
Daniel Russ SENIOR TECHNICAL WRITER Professional Experience
Contact
04/12 – 02/14 News Analyst PRIME Research
[email protected] 810.624.3906 Los Angeles, California
Provided daily media briefs to help guide a variety of multinational companies in identifying their place in an ever-changing global media landscape. Revolving clients included MasterCard, Hewlett-Packard, Carnival Cruise Lines, and Blackberry. Long term clients included: CEMEX
• Worked closely with client to identify, analyze, and
deliver global media coverage of CEMEX, their chief competitors, and industry related content on a daily deadline.
Nature Made
• Supervised a small research team in gathering,
summarizing, and delivering a curated news report.
Freelance Experience 02/11 – 05/12 Guide Developer Netborg Vital Records Project
• Contract called for the creation of 656 informative,
researched guides. Each guide explained in clear language the best process to obtain arrest, jail, court, and vital records for each county.
• Project required the use of custom software to ensure that the text of each guide shared no more than 15% in common with any other guide.
Driver Genius Project
• Authored 15 1,000 word informative, researched guides for updating driver device software.
• Each guide served to explain what device drivers were,
detail the process to update them, and to create a strong incentive to purchase Driver Genius software to automate this process.
Other Work Experience 02/11 – 06/12 Website Administrator Superhuman Productions 05/05 – 11/08 Sales Associate Circuit City
