Template authorised by: Janice Murphy, National Recruitment Manager www.redcross.org.au. Date: July 2011 page 1 of 3. PO
POSITION DESCRIPTION – TEAM MEMBER Position Title
Case Worker, Family Wellbeing
Department
Community Services
Location
Woorabinda, Queensland
Direct/Indirect Reports
nil
Reports to
Senior Case Worker, Family Wellbeing
Date Revised
July 2013
Position Level Descriptor An individual at the Team Member level is accountable for their own performance and contributes to team performance. People at the Team Member level do not have any people reporting to them on a day to day basis
Position Summary The Woorabinda Family Partnerships Program facilitates community led solutions to support positive family life. The service uses a variety of strategies within the Woorabinda community to: Improve the wellbeing and safety of children, young people and their families. Build the capacity of families to care for and protect their children Prevent entry or re-entry of families we work with to the statutory child protection system. The service consists of centre-based and outreach activities through case management and support, and has effective links across the service system to ensure client needs are met. The Centre has been managed as a Red Cross program for over 3 years and is a primary community service in Woorabinda to meet the developmental needs of children. The Centre offers culturally appropriate activities with a focus on developing positive community engagement and effective parenting skills. The position will involve developing case plans and undertaking casework with families in Woorabinda. The Case Worker will also assist with developing and facilitating culturally safe and accepted programs at the Centre, on outreach and when undertaking community activities.
Position Responsibilities Key Responsibilities Providing and supporting casework to clients, including: Case planning, Developing referral pathways and resources, practical support for the building of client capacity, team case review Working within budget as directed by the Senior Case worker and Service Manager. Planning and implementing community activities that promote community cohesion and the wellbeing and safety of children and their families. Safeguarding the wellbeing of clients who access the Family Partnerships Centre and Red Cross activities. Working with Community and Elders to develop and implement program activities with a focus on parenting and family wellbeing. Engaging with and supporting volunteers to increase the community engagement in Red Cross activities in Woorabinda. Developing and distributing appropriate Information on the topics of child development, family wellbeing, cultural safety and domestic violence. Position description Template authorised by: Janice Murphy, National Recruitment Manager Date: July 2011
www.redcross.org.au page 1 of 3
Position Selection Criteria Technical Competencies Experience in working in Aboriginal and Torres Strait Islander communities; and knowledge and experience of local cultural traditions, practices and support services Experience in working in a team to achieve common goals. Ability to use a client database and to run necessary reports for internal and external stakeholders Superior communication, negotiation and interpersonal skills to build rapport and establish positive and constructive relationships with clients, staff and other stakeholders including liaising with vulnerable 'at risk' families. Demonstrated time management and organisation skills to ensure targets and team goals are met Experience working with children/family programs or projects, with an ability to work with ‘at risk’ families. Knowledge of casework principles and experience with casework services for vulnerable ‘at risk’ people.
Qualifications/Licenses Tertiary qualification in youth, child or family services, social work, community services or human services and / or a related field is desirable. Current drivers licence. A Working with Children check is a mandatory requirement for this role.
Behavioural Capabilities MODEL | Demonstrate Care and Commitment | Demonstrates the Seven Fundamental Principles of the Red Cross Movement: Humanity, Impartiality, Neutrality, Independence, Voluntary Service, Unity and Universality Actively demonstrates behaviours consistent with Red Cross Fundamental Principles | Assists others within the framework of Red Cross goals and Fundamental Principles | Shares skills and encourages clients to learn | Acts as a practical resource to vulnerable people | Identifies and addresses needs, issues and concerns of clients | Consistently demonstrates behaviours in accordance with the Red Cross Code of Conduct MODEL | Value Diversity | Promotes respect for diversity and human dignity Appreciates the diversity of Red Cross’s people and clients | Considers the impact of words and behaviour when interacting with others | Is sensitive to others feelings | Listens to and acknowledges others thoughts and feelings LEAD | Manage Performance | Sets clear goals and expectations and is accountable for outcomes and behaviour Demonstrates a clear understanding of own role and the performance standards expected | Sets high personal standards | Sets clearly defined objectives for own role COLLABORATE | Teamwork and Collaboration | Works with others to achieve shared goals Collaborates with team members to achieve shared outcomes | Actively participates in team decision making | Contributes to team outcomes | Demonstrates an understanding of the links between personal goals, team goals and organisational goals | Consistently participates in team building activities | Demonstrates effective team behaviours such as respect, integrity, honesty, trust and support COLLABORATE | Engage and Influence others | Demonstrates appropriate engaging and influencing skills aligned with Red Cross objectives
Position description
Australian Red Cross
Template authorised by: Janice Murphy, National Recruitment Manager Date: July 2011
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Establishes contact with others in response to specific needs | Builds relationships with external parties as required | Presents a point of view in a constructive and objective manner | Makes a strong positive personal impression on others General
Conditions
All Red Cross staff and volunteers are required to: Adhere to the 7 fundamental principles of Red Cross: Humanity | Impartiality | Neutrality | Independence | Voluntary Service | Unity | Universality Act at all times in accordance with the Code of Conduct Comply with the Work Health and Safety management system Undertake a police check prior to commencement and every 3 years thereafter Support a child safe organisation by undertaking screening for suitability to work with children, youth and vulnerable people and to comply with relevant state/territory legislative requirements Assist the organisation on occasion, in times of national, state or local emergencies or major disasters
Position description
Australian Red Cross
Template authorised by: Janice Murphy, National Recruitment Manager Date: July 2011
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