Provide relationship based intensive casework and conduct assertive outreach. ... case work meetings to share informatio
POSITION DESCRIPTION – TEAM MEMBER Position Title
Case Manager
Department
Street to Home Program
Location
Townsville
Direct/Indirect Reports
0
Reports to
Team Leader, Homelessness
Date Revised
July 2013
Position Level Descriptor An individual at the Team Member level is accountable for their own performance and contributes to team performance. People at the Team Member level do not have any people reporting to them on a day to day basis.
Position Summary The Street to Home Case Manager will provide relationship based intensive case work and conduct assertive outreach to support people who are sleeping rough, or experiencing chronic homelessness to move into stable, long term housing. Support will focus on achieving long term lifestyle changes to enable engagement in the community, education or employment where appropriate. It is envisaged that the service will: -
Undertake assertive outreach to identify and support people who are rough sleeping and people experiencing chronic homelessness (i.e. parks, squats, shelters).
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Use a ‘housing first’ approach to work with the client to move from rough sleeping or chronic homelessness into appropriate stable housing.
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Provide intensive case coordination to assist the client to remain in long term stable housing.
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Link clients with other ongoing support as appropriate.
The position will be required to work after hours on a regular basis.
Position Responsibilities Key Responsibilities
Provide relationship based intensive casework and conduct assertive outreach.
Attend team and case work meetings to share information with other caseworkers to maintain a consistent approach.
Participate in assertive outreach activities and facilitate social and wellbeing programs.
Develop and maintain a case plan cooperatively and transparently with each client.
Use brokerage funding as per the case plan, when the most appropriate service can not be sourced through free referral.
Maintain accurate and up to date data collection and reports.
Ensure service delivery is in line with the national strategy and funding agreement.
Position description Template authorised by: Janice Murphy, National Recruitment Manager Date: July 2011
www.redcross.org.au page 1 of 3
Position Selection Criteria Technical Competencies Ability to work directly with homeless clients with complex needs from a variety of cultural backgrounds, to achieve positive sustainable outcomes. Demonstrated knowledge of casework principles with proven experience in casework services for vulnerable ‘at risk’ people. Highly developed oral and written communication skills. Ability to work effectively and collaboratively as part of a team. Ability to build relationships with a variety of people across different community organisations, sectors and government departments. Sound proficiency in MS Office and client databases.
Qualifications/Licenses Tertiary qualifications in social work, community services, or human services or related field and/or Experience in the human services sector or a related field. Current open driver's licence. Working with Children Blue Card, or the ability to obtain one.
Behavioural Capabilities MODEL | Demonstrate Care and Commitment | Demonstrates the Seven Fundamental Principles of the Red Cross Movement: Humanity, Impartiality, Neutrality, Independence, Voluntary Service, Unity and Universality Actively demonstrates behaviours consistent with Red Cross Fundamental Principles | Assists others within the framework of Red Cross goals and Fundamental Principles | Shares skills and encourages clients to learn | Acts as a practical resource to vulnerable people | Identifies and addresses needs, issues and concerns of clients | Consistently demonstrates behaviours in accordance with the Red Cross Code of Conduct THINK | Investigate, Analyse and Make Decisions | Seeks information and analyses evidence and data to make decisions Asks the right questions to get information | Checks data for relevance, accuracy and completeness | Gathers data to diagnose a problem | Makes evidence based decisions ACHIEVE | Plan and Implement | Effectively scopes, plans and implement work activities Clarifies individual work expectations and objectives | Understands the relationship between various work activities | Understands basic project management methodology | Effectively plans, implements and monitors own work plan | Effectively manages own time LEAD | Manage Performance | Sets clear goals and expectations and is accountable for outcomes and behaviour Demonstrates a clear understanding of own role and the performance standards required | Sets high personal standards | Sets clearly defined objectives for own role COLLABORATE | Teamwork and Collaboration | Works with others to achieve shared goals Collaborates with team members to achieve shared outcomes | Actively participates in team decision making| Contributes to team outcomes | demonstrates an understanding of the links between personal goals, team goals and organisational goals | Consistently participates in team building activities | Demonstrates effective team behaviours such as respect, integrity, honesty, trust and support.
Position description
Australian Red Cross
Template authorised by: Janice Murphy, National Recruitment Manager Date: July 2011
page 2 of 3
General Conditions All Red Cross staff and volunteers are required to: Adhere to the 7 fundamental principles of Red Cross: Humanity | Impartiality | Neutrality | Independence | Voluntary Service | Unity | Universality Act at all times in accordance with the Code of Conduct Comply with the Work Health and Safety management system Undertake a police check prior to commencement and every 3 years thereafter Support a child safe organisation by undertaking screening for suitability to work with children, youth and vulnerable people and to comply with relevant state/territory legislative requirements Assist the organisation on occasion, in times of national, state or local emergencies or major disasters
Position description
Australian Red Cross
Template authorised by: Janice Murphy, National Recruitment Manager Date: July 2011
page 3 of 3