technologies including operations systems, servers, networking, web technologies and ... Strong inter-personal skills an
4way Support Services
Desktop and Infrastructure Support Engineer
A managed service provider, specialising in delivering high quality managed IT services is seeking an experienced Microsoft Engineer with broad experience of supporting a variety of IT services. This position offers an opportunity to work with a highly talented team and to rapidly develop your skill set. Engineers are expected to have excellent technical, organisational and inter-personal skills. You will have strong knowledge of Microsoft technologies including Windows Server 2008/12, Active Directory and Exchange etc. The successful candidate will also possess a broad knowledge of technologies including operations systems, servers, networking, web technologies and databases. It is very important the candidate have strong troubleshooting abilities with a proven track record of being able to use readily available tools to fault find and troubleshoot issues that have not been previously experienced. These skills will be tested during the face to face interview. Pre-requisites:
Strong inter-personal skills and English as a first language Having previously worked in a desktop support role which included server administration Strong trouble shooting skills in familiar and unfamiliar technologies Administrative experience at server level for Windows Server, Exchange 2010/2013 Troubleshooting experience for Exchange 2010/2013 Strong networking foundation – knowledge of subnets/routers/firewalls etc
Key Skills:
Exceptional experience with troubleshooting and supporting Windows Desktops Experience with Microsoft Systems such as Windows Server, Exchange, Active Directory Experience with virtualisation technologies such as VMware or Hyper-V General networking knowledge - including TCP/IP, load balancing, VoIP and clustering. Messaging and mail flow concepts (Exchange, spam filtering) Familiarity with Cloud technologies - Such as Office 365/AWS/Azure/VMware vSphere
Responsibilities:
Assist the existing support team to resolve customer issues Answer the Service Desk phone when the helpdesk staff are unavailable Contribute to the support and implementation procedures Test and make recommendations on new technologies which could benefit our customers
Beneficial:
Hold a full, clean UK driving license MCSE / MTA etc Cisco / HP Procurve Networking Knowledge Experience with Office 365
