Experience of negotiating and influencing at all levels. Preferred: ⢠Understanding of the legal and regulatory requir
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Digital Consultant Reference
00086 (Please quote this reference on all correspondence) We are recruiting 2 permanent positions. One based in Belfast and the other predominantly based in Copenhagen
Location
Belfast/Copenhagen
An exciting opportunity has arisen within our Business Development area to support the delivery of our digital channel strategy within Danske Bank (UK) as a Digital Consultant. Danske Bank (UK) is one of Northern Ireland’s leading Retail Banks, operating 46 Branches and 4 Regional Finance Centres. It employs around 1,400 staff serving Personal, Business and Corporate customers. The Role Reporting to the Digital Channels Manager, as a Digital Consultant, you will support the development and implementation of strategies and initiatives to optimise the effectiveness, efficiency and usage of Danske Bank UK’s digital proposition for our customers. Typical Responsibilities As a Digital Consultant you will work with the wider team to support the development of detailed and compelling business cases to obtain funding & prioritisation for Digital Channel initiatives. Working closely with and influencing colleagues across the bank and other key stakeholders, to ensure understanding and buy-in to various Digital Channel strategies, concepts and initiatives. You will also collaborate with and influence Group colleagues to maximize leverage from Group Digital Channel initiatives – travelling to Copenhagen will be required. As a member of the Digital Team you will have a responsibility for the adaptation, implementation, management and maintenance of Group Digital Channel concepts and initiatives and the migration of customers to the channel. You will play an important role in the ongoing enhancement of our Digital Service to ensure that the Bank and its customers are provided with a high quality, professional and cost effective service.
Candidates should be able to demonstrate the following: Qualifications: Preferred:
3rd level Business/Digital Qualification or equivalent
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Digital Consultant Experience: Essential:
Good understanding of digital technologies and an awareness of developing trends. Experience in the initiation and delivery of business improvement activities in the digital environment. Strong analytical skills with the ability to evaluate and assess performance. Ability to co-ordinate, collate, assess and produce information in support of strategic decision making forums. Experience of negotiating and influencing at all levels.
Preferred:
Understanding of the legal and regulatory requirements in financial services. Knowledge of banking products, services and competitor activities. Experience in managing an online customer journey/experience.
Attributes:
Proactive approach to achieving results and effective outcomes Excellent planning and organising skills with the ability to work using own initiative and to agreed deadlines, prioritising as appropriate Highly PC Literate with good understanding of digital technologies. Resilient - ability to cope under work pressure Ability and drive to deliver results and improve customer experiences
Inter-personal skills:
Strong team orientation with ability to work within formal and informal teams, sharing best practice and ensuring effective co-ordination of activities Ability to manage behaviour when dealing with a variety of internal and external partners to effectively build relationships Strong written and verbal communication skills
If you are interested in applying for this role, please read the associated external applicant guidance notes. Hours of Work will be 35 hours per calendar week. These hours may be averaged over a longer reference period in accordance with the needs of the business, and may include working on Sunday. In the first instance your hours will be arranged between 8.00am and 8.00pm Monday to Saturday. These are the Bank's normal hours of work. If you are required to work alternative patterns which include Sundays you will be paid in accordance with the payment arrangements, set out in the Business Procedures, which apply to this type of working in your line of business.
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Digital Consultant You may be required to work additional hours as the needs of the Bank demand. Details of the terms applicable are to be found in the Human Resources – Danske Bank Northern Ireland Business Procedures. A 6 month probationary period applies in this role. Salary Range £27,157 - £42,427 (depending on previous experience) Relocation is not available. Closing date for applications – 12 Midnight Friday 16 June 2017 Please ensure that all relevant details are included on the application form as only information provided will be used in the selection process. Should you need to contact us, please do so by email to
[email protected] ensuring that you quote the vacancy reference number and vacancy title in the subject line. If you have a disability, which means you require assistance during any stage of the application process, please call Human Resources on 028 9004 8500. Danske Bank is committed to providing equality of opportunity for all.
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Digital Consultant Questions If you are interested in applying for this role, please read the Applicant Guidance Notes. Applications must be submitted via HR Online. Please answer the following questions as fully as possible in the corresponding text box in the online application. Describe your knowledge/experience in the following areas: 1. Your understanding of digital technologies and awareness of developing trends. 2. Experience in the initiation and delivery of business improvement activities in the digital environment. 3. Strong analytical skills with the ability to evaluate and assess performance. 4. Ability to co-ordinate, collate, assess and produce information in support of strategic decision making forums. 5. Experience of negotiating and influencing at all levels.
