Digital Inclusion - BT Plc

from the stakeholder engagement interviews, which was then confirmed through analysis of primary data, was that a key consideration in determining ...
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Digital Inclusion The Social Return on Investment Analysis of BT Get IT Together 2011/12

June 2014

Digital Inclusion: the social return on investment

Just Economics for BT, June 2014

Contents Executive Summary................................................................................................................ 5 1. Introduction.................................................................................................................... 8 1.1 Scope.............................................................................................................................. 8 1.2 BT’s digital inclusion work................................................................................................ 9 1.3 Policy and needs analysis................................................................................................. 12 2. Stakeholder engagement................................................................................................. 13 3.1 Older people.................................................................................................................... 19 3.2 The state......................................................................................................................... 21 3.3 Jobseekers....................................................................................................................... 21 3.4 Volunteers....................................................................................................................... 22 3.5 Tutors.............................................................................................................................. 23 4.0 Building the model.......................................................................................................... 23 4.1 Additionality.................................................................................................................... 23 4.2 Valuation......................................................................................................................... 25 4.4 Inputs.............................................................................................................................. 27 5.0 Summary of findings........................................................................................................ 27 5.1 SROI ratio........................................................................................................................ 27 5.2 Share of value.................................................................................................................. 28 5.3 Sensitivity analysis........................................................................................................... 30 6.0 Recommendations and conclusions.................................................................................. 30 6.1 Programme improvement ............................................................................................... 30 6.2 Measurement recommendations...................................................................................... 32 6.3 Concluding remarks......................................................................................................... 34 References............................................................................................................................. 35 Appendix 1: Sensitive analysis................................................................................................ 37 Appendix 2: Statistical results................................................................................................ 39

Digital Inclusion: the social return on investment

Just Economics for BT, June 2014

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List of figures Figure 1: Segmentation of stakeholders................................................................................. 15 Figure 2: Theory of change: Older people........................................................................