In 2011 the Global Mobile Tax Review (GSMA/Deloitte, 2011) of 111 ...... Johannesburg and at public libraries in Durban to address the digital literacy gap.
The GSMA represents the interests of mobile operators worldwide. Spanning more than 220 countries, the GSMA unites nearly 800 of the world’s mobile operators with more than 230 companies in the broader mobile ecosystem, including handset makers, software companies, equipment providers and Internet companies, as well as organisations in industry sectors such as financial services, healthcare, media, transport and utilities. The GSMA also produces industry-leading events such as the Mobile World Congress and Mobile Asia Expo. For more information, please visit the GSMA corporate website at www.gsma.com or Mobile World Live, the online portal for the mobile communications industry, at www.mobileworldlive.com
Contents 1 2
3
4
5
6
7
8
Executive Summary
3
Digital Inclusion – Industry Context
6
2.1
The internet revolution
6
2.2
The mobile revolution
10
2.3
The mobile internet revolution
12
2.4
The offline population
15
Network Infrastructure and Policy
16
3.1
Lack of mobile network coverage
16
3.2
Lack of adjacent infrastructure - grid electricity
19
Taxation
22
4.1
Consumer taxes and fees
25
4.2
Operator taxes and fees
27
4.3
Benefits of lowering taxes
29
Consumer Barriers
32
5.1
Literacy
32
5.2
Internet awareness
38
Local Content
42
6.1
What is local content?
44
6.2
Impact of language on local content
46
6.3
Impact of social media on local content
46
6.4
Impact of smartphones on local content
47
6.5
Barriers to uptake of local content
49
6.6
Strategic implications for stakeholders
50
6.7
The benefits of local content
52
Local Content: Deep Dive on E-government Services
53
7.1
Evolution from information to transaction services
56
7.2
Benefits of e-government
60
Appendix: Case Studies
61
8.1
Network infrastructure and policy case studies
61
8.2
Taxation case studies
64
8.3
Consumer barriers case studies
67
8.4
Local content case studies
74
DIGITAL INCLUSION REPORT
The goal of the Digital Inclusion programme is to support the connection of an additional one billion people to the mobile internet.
2
| Executive Summary
DIGITAL INCLUSION REPORT
Executive Summary Mobile phones have become the most popular and widespread form of personal technology on the planet, with 3.6 billion unique mobile subscribers and 7.2 billion connections globally . Mobile has had a profound impact on all aspects of life, from simply allowing people to communicate with each other, to providing access to services such as education, healthcare and financial services. The mobile internet will bring the next wave of growth and impact. 1
Over the last 30 years, the internet has had a major impact on the world, transforming the way individuals, societies, businesses and industries function and interact. The International Telec
smartphone is, for some people, similar to a monthly wage. ... line is sourced from World Bank Development Indicators and latest year available is 2010. 15.
network coverage, affordability, digital skills and locally relevant content. .... to promote ICT usage and learning in schools, ...... Baja California Sur. Sinaloa.
Taxation that affects mobile services disproportionately compared to other services ... Mobile operators contributed 7% to Pakistan's total tax revenues in 2013.3.
the mid-century, however, intelligent public services will move beyond the ... With this proliferation of intelligent public services will naturally come a need for public digital identity solutions, .... the norm of data management in public service
Kerry Harwin and Rikin Gandhi A Social Network for Farmer Training. Analysis and Perspectives on ... Mobile Kunji is Improving Birth Outcomes in Bihar, India ... Local Content, Smartphones, and Digital Inclusion: Will the .... In the absence of a pub
10. 2.3. The mobile internet revolution. 12. 2.4. The offline population. 15. 3. NETWORK INFRASTRUCTURE AND POLICy. 16. 3.1. Lack of mobile network coverage ...... knowledge and insight, supporting a thriving vendor ecosystem, hosting .... to usage,
